Customer Reviews for U-Haul Moving & Storage of Niles

3,244 comentarios

7644 N Milwaukee Ave   Niles, IL 60714
(S Of Oakton St)

(847) 966-0024

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 966-0024

7644 N Milwaukee Ave
Niles, IL 60714
(S Of Oakton St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

The two employees (can't remember their names) were very helpful.

Tyranttee D. 
Clasificación:
3.0

My experience was mostly positive, but I was very frustrated to find out that there was an additional $20 charge for dropping the trailer off after hours. This was not clearly and obviously stated before I rented the trailer. Please make this obvious when people are renting the trailers! Other than that, my U-Haul Experience was positive

Melodee M. 
Clasificación:
4.0

See pick up location comments

Joanna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVDOXIOS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oscar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
3.0

El cliente no dejó un comentario.

WESS F. 
Clasificación:
5.0

No issues. Very happy with our experience. Used this same location several times in last week or two.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sheryl H. 
Clasificación:
5.0

Let me drive it one way

mathew S. 
Clasificación:
5.0

The staff at this location is always very friendly and helpful. I would highly recommend them

JEFFREY L. 
Clasificación:
3.0

Overall, the equipment was satisfactory, but I did have two criticisms: 1) I added furniture pads at the time of rental...and then was never given the furniture pads. This charge was reversed (the employee at the time of return was very helpful), but it was an avoidable inconvenience. 2) The gas gauge on the truck was not very responsive; it should have taken 1 gallon at most to replenish the gasoline used; instead we used over 5 gallons...and the needle never moved.

Tony N. 
Clasificación:
5.0

Everything went great and easy to reserve

Ernest P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn O. 
Clasificación:
3.0

The employee that checked out the trailer when I picked up was very efficient and thorough. He inspected the connection and made sure my brake lights, turn signals were connected properly. The return process was below average. She wanted to bill me a higher amount on the rental because the equipment was not available at the location i reserved under. It was resolved to my satisfaction but it was a hassle to wait while she contacted the manager.

ronald E. 
Clasificación:
5.0

Things were great. Second time we used in a week. It's well set up and smooth pick up and drop off.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

When my husband arrived to pick up the trailer, he was told that I was on E Alert. They COULD NOT rent to us. I was never told this when I placed the registration online and even submitted a copy of the driver's license, etc. My husband had to wait there and I called number. Apparently we were stuck in the system from April 2020. She released my name and we were good to go. If there are such issues, perhaps you can contact the person ahead of time and let them know in order not to waste our time when picking up? I am sure others would appreciate also.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
2.0

I called the first day and the second day and complained that they gave me a truck in the middle of the summer with NO Airconditioning. They knew I was close to the facility and could have swapped out a truck and I even offered to take it for service and they said no, it just takes time to "cool off" I told them I already drove the truck around for 15 minutes and it was still blowing hot air. He didn't offer to have me bring it back or to swap out the truck, he told me it would be fine. the next day I left on my "One way" trip (which he also knew- as he could see I was dropping the truck off 450 miles away) and I called again. the lady said he would work out a discount with me, and it's been a week and I haven't heard anything. I'm so upset I could have passed out while I was driving and wrecked! middle of the summer 90degree heat and he gave me a truck with no AC.

Theresa S. 
Clasificación:
1.0

Front lady was extremely rude and disrespectful towards me I have video regarding of her on my phone Needs to get terminated.

MOHAMMED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Ray runs a great location. The team is always responsive, helpful, and professional. If you could pick a location to replicate this is the one!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila R. 
Clasificación:
5.0

My rental of enclosed trailer and blankets exceeded my expectations.

Boleslaw C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Horacio R. 
Clasificación:
5.0

Customer service was excellent. Was able to change move date due to last minute changes in assistance needed to move. Open on 4th of July weekend. ¡Gracias!

evie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Domenico C. 
Clasificación:
4.0

for two times now I reserved equipment at the Mt Prospect Road, Des Plaines location and for both times, my reservation was cancelled because they do not have the equipment I need. I have a storage space at this location and when I visited my storage space at 7 a.m., i saw two sets of the equipment I need, (a pick up truck and a trailer). I do not understand why it seems this location does not want to rent me equipment. there is a uhaul store near my house but i will be convenient for me to rent at the Des Plaines location because I am renting a storage space there. The Des Plaines location has more flexibility with storage rental since they have more spaces there - than the Morton Grove location.

Noriel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara B. 
Clasificación:
1.0

My phone reservation didn't work so the clerk re-did my rental so I was not able to check the truck back in upon return. I called the Uhaul number and they told me where to park, return keys. I assumed that was fine but I was charged extra. This 3.5 rental ended up costing me $127

Debra A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

Thank you so much

Roberta H.  |  Overall Experience 
Clasificación:
4.0

The van had an overwhelming smell of mold. It was so powerful that it made me sick as I am allergic to mold. This should be addressed before it is leased again.

Tamara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hieu T. 
Clasificación:
5.0

Very good place to rent trailer.

Mateusz J. 
Clasificación:
1.0

Staff was not knowledgeable about rental features Took 45 minutes to get my reserved vehicle Manager on speaker phone was swearing

Kevin G. 
Clasificación:
5.0

Everyone is so kind and friendly and most of all understanding!!! Thank you uhaul

Roberta H.  |  First Impressions 
Clasificación:
5.0

Calm and helpful. I felt welcome at pick up and drop off.... especial arriving at 1 minute before close.

John S. 
Clasificación:
5.0

Absolutely nothing, the staff was extremely knowledgeable and friendly

JEFFREY L. 
Clasificación:
5.0

When I tried to return my rental after hours the U-Haul App encountered a problem and couldn't complete the return using the App.

Grant G. 
Clasificación:
5.0

Wonderful service

hitendra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Udit K. 
Clasificación:
3.0

And the truck had a bag of potato chips and waters from the previous person in the side pocket which I threw out. Additionally the drivers window roll up was broken and it had no handle which made it hard to roll the window up and down. I also think your sales people should explain the check in part of the truck if it's after hours. I arrived to the facility at 7:02 PM and there was nobody there. I understand you close at seven however I would think they would still be blocking up.

Panagiota T. 
Clasificación:
5.0

More space open in the “equipment drop off”

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica Alejandra V. 
Clasificación:
5.0

It was great. Last summer I drove a truck from California to El Paso also. It was great also !

JODY M. 
Clasificación:
5.0

Not much… the agent at the location was very pleasant and helpful. When I returned my rental he was again very pleasant and easy to deal with.

patrick R. 
Clasificación:
5.0

Always a good experience at this location, employees are friendly and helpful

JEFFREY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CristianI C. 
Clasificación:
5.0

Helpful, quick and friendly.

Rahul K. 
Clasificación:
3.0

Truck had gas fumes coming out of the engine bay, as well as loud engine noise. Thankfully we did not take it on a highway.

Chingis Michael B. 
Clasificación:
5.0

The customer service rep was very nice and professional.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

The trailer had faulty wiring the brake lights and turn signals worked, the running lights did not, the pictures of the trailer are not the one I used, so I didn't respond to the email, the service and staff was excellent

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph B. 
Clasificación:
5.0

Facility is a bit tricky to get into and out of due shape of property. But great friendly folks!

Thomas A. 
Clasificación:
4.0

Trailer performed perfectly.

FRANK M. 
Clasificación:
1.0

I asked for 10 boxes and a dozen pads which were never provided. Although I was told to the contrary. We lost 45 minutes having to go to a different U-Haul to buy the material that was not provided. Also had to wait 30 minutes upon return while the single employee was out hooking up hitches

George S. 
Clasificación:
4.0

The employee coverage seemed thin, but the 2 people working did great.

Shanti S. 
Clasificación:
5.0

The person who hooked up the trailer was friendly, quick, and helpful. Booking online was easy. I had a problem with the online return, but it was handled in the morning. An excellent experience overall.

Daniel L. 
Clasificación:
1.0

Was told the trailer / booking I had rented couldn't be changed to a one way. Yet the website specifically stated the same trailer could be used for a one way booking. Unhelpful, unfriendly staff. Not surprised Uhaul has a bad reputation in Chicago.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias G. 
Clasificación:
3.0

The gas tank wasn't fill so when I go to put gas in After my use I wind up spending extra money on gas because it hard to Gage the right amount

BRADLEY G. 
Clasificación:
5.0

The 15' truck I rented had +93,000 miles on it and drove poorly. Though the engine was fine and the transmission ok, the steering was poor and the suspension seemed non-existent. Made for an unpleasant driving experience overall.

Gerard S. 
Clasificación:
5.0

Gentlemen working at this location was super professional. Great service

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Gracias

Grzegorz M. 
Clasificación:
5.0

The rep that helped me at the store was extremely helpful and helped me change the time multiple times. Thanks to him for all his help.

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Very good

Stephen L. 
Clasificación:
4.0

the location was fine but I rented a 15 foot truck from a specific location and was called the day of only to be told a 15 foot was not available and I would have to go to another location. I took the 15 foot truck but was not compensated for the smaller vehicle.

Michelle R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUQTADAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

All good.

IMRAN B. 
Clasificación:
5.0

The person they have now is very good. I have had a couple bad experiences at this location in past. But the guy they have now is awesome. Friendly and great since of humor hope it stays like this.

Dana R. 
Clasificación:
5.0

Keep doing what you're doing. Anthony helped me and he was great!

Marianne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emina Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
4.0

Wonderful and helpful staff at this location! Both staff members I interacted with were friendly and very helpful. They took the time to make sure everything was right before I left and after I came back. ¡Gracias!

Kevin L. 
Clasificación:
4.0

Next time a customer forgets something in the car, atleast wait an hour or two before throwing it in the trash. May be the customer will come back for it or you have the contact details let the customer know. Straight up throwing stuff in the trash. Good job.

Daniyah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta H.  |  First Impressions 
Clasificación:
5.0

The manager at Niles Uhaul was very helpful, kind, and understanding. Great customer service. The storage unit is great. I will miss you! Thank you for doing a fantastic job. Happy new blessing year.

KOU X.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rostislav T.  |  Overall Experience 
Clasificación:
5.0

Every time I came to the storage room, everything was clean and kept up very well. I was extremely satisfied with the service. William Rosario is such a helpful and a very kind gentleman. My experience at this storage unit was simply terrific! I would recommend this facility to others.

Kim S.  |  Overall Experience 
Clasificación:
5.0

Great service. Very friendly staff. Highly recommend

JOHN S.  |  First Impressions 
Clasificación:
5.0

The manager Willie was extremely helpful and professional. He showed me all options and was very patient with my slow decision making abilities. I would recommend this U-Haul to anyone that is looking

ALAN Z.  |  Overall Experience 
Clasificación:
5.0

Should the need ever arise, I will definitely return to this Niles Uhaul, William is a wonderful manager. I was made to feel like family which is never an expectation.

PATRICIA M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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