Customer Reviews for U-Haul Moving & Storage of Newfield

86 comentarios

1273 W Danby Rd   Newfield, NY 14867

(607) 275-0129

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(607) 275-0129

1273 W Danby Rd
Newfield, NY 14867

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb. - dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Abraham J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Morenike L.  |  Online Move In 
Clasificación:
5.0

The delivery of our boxes was seamless. Good communication.

Claire N. 
Clasificación:
4.0

Anthony is well versed, present, aware and fair. Easy to communicate with and comply with. The Ithaca General Manager is the weakness in doing business with Ithaca UHaul. He does not have people or problem solving skills that are consistent with GM interaction with customers at all.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

For me, I would say nothing. I would do it all over again and have already recommended a friend in Alabama to use the same services that I did. They were extremely happy has well.

Briel F. 
Clasificación:
4.0

The only con is that the unit is outside and exposed to all types of bugs (ants, spiders, wasps, etc.).

Macarena T.  |  Online Move In 
Clasificación:
5.0

Dennis Davis helped me tremendously in the Ithaca office this past Saturday. He was extremely professional and guided me on my options. U-Haul company is very lucky to have him part of the staff. He made the moving process and the storage process very smooth. Thank you for hiring him!

rachel w.  |  First Impressions 
Clasificación:
1.0

Numerous process failures resulted in many problems for me and added expense, and nearly derailed my entire move. Uhaul may expect a strongly-worded letter about these problems in detail.

ANDREW H.  |  Overall Experience 
Clasificación:
4.0

The construction of the U-Boxs was less than stellar making it hard to close the boxes. Shifted quite a bit. U-Haul staff was helpful, kind and great communicators. All around a very good experience!

Michael S. 
Clasificación:
5.0

The moving out packing was not good. Movers recommended by Uhaul under evaluated the move. Uhaul did not recommend enough boxes and there was stress trying to get more at the last moment. The unpacking went smoothly and in both cases moving and unpacking the Uhaul people in the office and the people doing the packing/unpacking were really nice people. I would use Uhaul again and now have info to make the project better. too bad I didn't have that knowledge when I was moving.

Deborah K. 
Clasificación:
5.0

Everything went as planned! Good experience. I will recommend it to others.

Drew W. 
Clasificación:
5.0

Excellent service!!

Lisa D. 
Clasificación:
4.0

The storage facility was fine. Attempting to reach the office without having to go through an answering service and then customer service was horrible. It was impossible to call the Ithaca store directly (they apparently never answer their own phone and it always goes to the answering service), then since the promise to have the store call me back never happened, the wait times to be connected to customer service were inconvenient and ridiculously long. Anything that requires more than 4 phone calls just to close and account and vacate a storage unit is not "customer service". Note: we were unable to go to the retail store to do this in person, since we had movers, and we are not based in Ithaca.

jan q.  |  Overall Experience 
Clasificación:
3.0

The storage unit given yo me had items/trash in it that we had to clean out before moving in. I tried calling from the facility but was given "all I can do is send an email". So I had to drive to the Danby Rd location to get help. It was raining/snowing and inconvenient. The reps were all nice before and after but it's sad I had the storage issue. Also I'm glad I brought my own lock because the lock that was to be provided was not. I'm giving a yes yo recommending because the people are nice and I hope this gets rectified for others after me but I'd rate a no and below average if the people weren't nice.

RHONDA RENEE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE!!💯

michelle l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
5.0

Anthony was a big help

timothy d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony M.  |  Overall Experience 
Clasificación:
5.0

Gracias

James H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

katrinka a.  |  Overall Experience 
Clasificación:
5.0

Anthony Heard, who did the check-in, was excellent - friendly and proficient.

Kathy W.  |  First Impressions 
Clasificación:
5.0

Gracias

Heather M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lillie t.  |  Overall Experience 
Clasificación:
4.0

I've never needed a storage unit before and this unit was clean and bigger than expected due to the high ceiling! I very much like it's proximity to my new location and family.

Camille W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J.  |  Overall Experience 
Clasificación:
2.0

Gate inoperable (left open/security issue). Overgrown with foliage + insects. Humidity caused many things to corrode (computer, tool + toolbox, desk).

eduardo r.  |  Overall Experience 
Clasificación:
5.0

Terry at your storage facility was very helpful and responsive. Gracias

Dave D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felix R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor D.  |  Overall Experience 
Clasificación:
5.0

The Newfield staff were EXTREMELY helpful, professional and good-natured!!!! The U-Haul website is very confusing and they went above and beyond to help me!!!

Margaret B. 
Clasificación:
2.0

The storage unit I rented was given to someone else "mistakenly." Even though I had reserved it. I was given 2 storage units across the facility from each other which made my move longer and more difficult. This was the only solution I was given and the woman at the facility didn't even apologize.

Kayli T.  |  First Impressions 
Clasificación:
2.0

The 10 x 30 unit that I had a confirmed reservation for was not held even though I arrived the day after I reserved it. I had to take a 10 x 20. The person that I dealt with was less than helpful and offered no explanation or even a simple apology. It was almost as if I was at fault. I arrived at the unit where I was told there would be a lock on the door but found there was a zip tie instead. There was no one on site even though it was during business hours. The office was open, but there was no one there or anywhere else in the complex. I went to Home Depot and bought a lock. Came back, cut off the zip tie and found the lock laying on the floor. So, every aspect of this transaction was a mess. Had I not been so desperate for a unit that I traveled almost an hour to get it, I would have walked out. The only real recourse I have is that the trucks I need to shuttle my things to the unit, and then next year to Chicago, will be rented from Penske.

William H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond W.  |  First Impressions 
Clasificación:
3.0

My wife's name was removed from the account when it transferred from the previous owners. She opened the rental account with both of our names, her name listed first. Luckily, this only created an inconvenience. Calling the UHaul number was a waste of time. I hung up after a 20-minute hold. My wife stopped in to the UHaul store and waited in a 20-min line. The man working was rude, walking away from her to help someone else without trying to resolve her issue once he determined she was not on the account anymore. She overheard him tell someone else to call the number listed by the door. I was able to close the account the following day without incident.

KEVIN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby Jo G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

linette m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alijah E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaffa B.  |  Overall Experience 
Clasificación:
5.0

Terry, storage unit manager, at this Ithaca location was absolutely perfect at her job; professional, friendly, kind, accommodating, understanding, and efficient! I hope she is well compensated and given all that she needs in order to continue to do an excellent job representing U-Haul.

Catherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Jonathan C.  |  First Impressions 
Clasificación:
5.0

Great staff very helpful and efficient

Dave D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chassity H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nish P.  |  Overall Experience 
Clasificación:
3.0

Instructions indicated that we there was supposed to be a second security checkin that was not found. Tried calling U-Haul but was kept on hold for too long. Eventually just cut zip tie to get into unit.

john s.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

sadie s.  |  First Impressions 
Clasificación:
5.0

The woman who assisted me was very helpful and kind. Made it a great experience compared to other storage facilities in the area.

Kylie A.  |  First Impressions 
Clasificación:
4.0

I would have rated higher but a lock was still on unit when I tried to store my belongings. Had to wait for someone to remove lock.

Scott H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaden G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith W.  |  Overall Experience 
Clasificación:
5.0

The staff and management were extremely helpful and thoughtful.

Renee G.  |  Overall Experience 
Clasificación:
5.0

Thank you all for this service, everything was great

Mariano A.  |  Overall Experience 
Clasificación:
3.0

I had to move my stuff out as there are too many spiders. I still needed the space but moved out early coz of the spiders and insects getting into my stuff.

Ali m.  |  Overall Experience 
Clasificación:
4.0

I had trouble accessing support after business hours. It was challenging that the general uhaul support line refused to give the gate code. My experience of using the facility was positive and easy.

SAGE C.  |  Overall Experience 
Clasificación:
2.0

The staff at the Ithica UHAUL are polite and helpful, However, every time I have been there I have had to wait 20-30 minutes in live. Hire more staff and treat them well!!

Cheryl N.  |  Overall Experience 
Clasificación:
5.0

Excellent value for money.

Jill B.  |  Overall Experience 
Clasificación:
4.0

At checkout office was open but nobody around. After waiting, calling out, etc. I left. Checkout procedure or where to find someone wasn't clear at the site or on the website. Perhaps clearer signage?

Laurie C.  |  Overall Experience 
Clasificación:
3.0

Spiders crawled into my furniture at the storage unit.

Jodel C.  |  Overall Experience 
Clasificación:
2.0

I could never get in contact with the staff from this facility as they never answer the phone. I had to call for 5 days in a row before I could directly speak to someone from the location.

MORGAN M.  |  Overall Experience 
Clasificación:
2.0

The actual storage facility/unit was nice & well maintained; however, the process to get access to the unit was a nightmare & going to the unit in the evening is unsafe because someone is living there

april b.  |  Overall Experience 
Clasificación:
5.0

Everything was awesome especially from Steven peterson he was amazing with customer service

Steve P.  |  Overall Experience 
Clasificación:
5.0

Excellent and cheerful staff.

ralph r.  |  Overall Experience 
Clasificación:
4.0

A few minor issues: e.g. the code I was given to open the gate does not work, and I need to always use the emergency code (which makes me feel that one day I won't be able to go past the gate)

Mariano A.  |  First Impressions 
Clasificación:
5.0

Clean, convenient, and one free month included with my truck rental was awesome!

Kristin S.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful customer service. Exceptional staff at this location.

Eric S.  |  Overall Experience 
Clasificación:
5.0

New unit. Never been used, and the lock was included

Daniel B.  |  First Impressions 
Clasificación:
1.0

Unhelpful / ignorant staff members. Can't reach anyone via phone call. Had to pay for a full 2 months on a storage unit when I only used it for 1 month and 1 week. I will never go here again.

Trey S.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Corinna A.  |  First Impressions 
Clasificación:
1.0

Nothing but problems since they took over Sunny’s Storage.WEEKS to sort out problems IF you can speak to someone in the Ithaca office.Do not rent!If you need a truck-rent Penske-half price and 👍 CS!

KAREN M.  |  Overall Experience 
Clasificación:
5.0

Great service and convenient storage.

ERIN L.  |  Overall Experience 
Clasificación:
5.0

Loved the service would recommend uhaul to family and friends 100 precent

LISA W.  |  Overall Experience 
Clasificación:
5.0

Super quick check out and check in process. Very courteous and helpful staff! Recommend highly!

MATTHEW W.  |  Overall Experience 
Clasificación:
3.0

I miss Sunny's! They were personable, always there, and very professional and organized. The attendant on duty was helpful, but your system does not seem to be working.

Jenny S. | Reservación
Clasificación:
1.0

I have not even moved in yet! But, so far have been unable to get through to the local office at least 5 times, spent over 10 minutes on the phone making a reservation that disappeared

Jessica C. | Reservación
Clasificación:
3.0

The billing was difficult while transitioning ownership. We had many requests for payments that were already made, bills sent to tenants, late fees applied, etc although our account was paid in full.

LASHUAN M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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