The woman working at this location today (Jan 17th) insisted I back the 5 ftx 8 ft trailer into a very tight spot between other trucks and enclosed trailers, when I explained I am not skilled at this she was very rude stating it is a liability for us to move the trailer into the designated spot she also stated that is why you should bring someone with you who can! I just travelled 18 hrs through sleet/rain from Pennsylvania to bring my oxygen dependent mother to Florida so I could help her and this is the treatment I get-what about the liability to me in the case that I am being asked to have skills to back a trailer into an unreasonably tight space near other trucks/trailers and the chance of hitting and damaging that equipment???? I asked for a receipt-it was not offered and she stated we don't usually give them??? I am inclined to prove I returned the equipment and do not feel this is an unreasonable request to print a receipt. Returned early on Monday Jan. 17th, not due back until Jan 18th- She was very rude and needs to be spoken to about her customer service skills and attitude!Deborah N.
Customer Reviews for U-Haul Moving & Storage of New Smyrna
New Smyrna Beach, FL 32168
(W Of Us Hwy 1)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
As they used to say â€¦â€¦â€¦ If it ain't broke, don't fix it ! The very best U-haul agent on the Florida east coast. Thank you again for the Excellent service !!!Richard M.
El cliente no dejó un comentario.Neil D.
El cliente no dejó un comentario.vicente t. | Overall Experience
El cliente no dejó un comentario.BRANDY L.
Representative was friendly, & helpful. Definitely will use this location again when the need arises.Leslie L.
Quick, efficient, politeWilliam G.
El cliente no dejó un comentario.Lee C.
El cliente no dejó un comentario.Bobbie B.
El cliente no dejó un comentario.GARY T.
I was over charged and upgradedKatrina H. | Overall Experience
El cliente no dejó un comentario.Walter I.
Love this facilityBarbara C. | First Impressions
Excellent service and equipment every time!!CARLOS J.
Move-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.Michelle M. | First Impressions
El cliente no dejó un comentario.Brad P.
Radio antenna was missing which was noticed the next day while driving with virtually no radio reception for a two day drive. Otherwise the truck was in good operating order and ready to go.Dennis O.
El cliente no dejó un comentario.Fredeerick G.
Personal amableRoger M.
El cliente no dejó un comentario.Leslie A.
The person there was very inviting and was really nice to deal with. Great experience.THOMAS T.
El cliente no dejó un comentario.Donald B. | Overall Experience
No issues - trailer was in good condition and the folks in the office were courteous and helpful. Would recommend.DAVID S.
Courteous and very helpful staff. 11 stars out of 10!laura C.
El cliente no dejó un comentario.Jeff R.
El cliente no dejó un comentario.RHONDA A.
Easy and told me right away the final cost very helpfulCARL L.
The on site staff was great! James went above and beyond to assist and help. Thank You for friendly service and excellence in assistance.Sherri L.
Continue to keep â€œCustomer Serviceâ€ FIRST. To have a knowledgeable person answer the phone is a huge plus, today, and that's the difference with NSB U-Haul. Joe and James were most helpful in my urgent need, and the â€˜On Hand' equipment was/is another very important factor. I'd say: Keep doin' what you're doin', and thank you very much !!Robert D.
Very accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!Teressa R. | Overall Experience
El cliente no dejó un comentario.Steven M.
Everything about the experience was perfect, no room for improvement.Hugh M.
El cliente no dejó un comentario.Richard H.
The service was great but the windshield was dirty / dusty and the fluid was either empty and washer didn't work.Sabas G.
El cliente no dejó un comentario.Debra H.
Thank you team!!Kevin K. | Overall Experience
Always exceptional service here!ROBERT A.
El cliente no dejó un comentario.Mark V.
Great customer service, Brand new van!Brian C.
The staff was exceptional and the drip off was painless. They were busy but the lady helping me (can't recall her name) was a gem and deserves a raise. I'd return just because she was so nice and helpful.Steve H.
El cliente no dejó un comentario.David S.
The booking system at the location was not working properly. Really backed up being able to service waiting customers.Cory K.
Will continue to use when need arisesDonald B. | First Impressions
Quick. Easy. Great customer service by friendly people. What more can you ask for.David A.
Very Friendly, polite and courteous Staff. Very smooth transaction.Giuliano R.
El cliente no dejó un comentario.Nicholas R.
El cliente no dejó un comentario.Patricia P.
El cliente no dejó un comentario.Larry M.
My only complaint is that the windshield was so dirty inside and out i could hardly see. The vehicle itself was cleanKaren H.
They were thorough in checkout when attaching to my truck. The trailer was first rate, trailered excellent Would definitely recommend U-Haul equipmentThomas D.
Great service!Irving T.
El cliente no dejó un comentario.NICHOLAS R.
Staff very friendly!Lionel R.
El cliente no dejó un comentario.CATHERINE G.
El cliente no dejó un comentario.Anthony V.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Ambrosia S. | Overall Experience
If trainees are struggling the coach should help them so that it does not increase the customer wait timeThomas W.
El cliente no dejó un comentario.DAVID G.
El cliente no dejó un comentario.Peter R.
Very fast and thorough experience. Will definitely visit again!Marisa R.
They supplied all my needsRandy H.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.LEONARD T.
El cliente no dejó un comentario.Glenn F.
The dealer called to cancel the reservation the day before our move, telling me they did not have the equipment I rented a month before and that I would have to go elsewhere. I suggested they change the equipment and rent to me from their location. They agreed. When I arrived at 7am the next day, they told me they did not have the hand truck I rented. Finally one of the managers found one in the back of the a truck. Personnel (different) were more cordial upon equipment return. BTW, this is my third rental from this location!ROBIN W.
Office was very helpful.I rate them a 10Randy H.
Easy process friendly staff, will use again.DAVID B.
Got everything moved thank youRandell H. | First Impressions
El cliente no dejó un comentario.BRIAN C.
Patricia went out of her way to pick up a truck from another location so I could pick it up at 7:00am as I had my moving crew already scheduled. Everything went as planned.Robert P.
I can't think of anything you could improve upon. service was quick and attentive. PATRICIA and her associate, who was tending to customers returning their equipment and was so busy I never got chance to see her name tag, are superlative represtatives if your brand. GraciasDEVEN M.
The only bad experience I had when I booked the rental of the trailer I was supposed to return it to Edgewater Florida and the locations were not maned so I had to bring it back to new Smyrna which again was not bad but I spent two hours wandering around Edgewater trying to return it someone should have picked up on this and told me when I rented it to return it to new SmyrnaVincent A.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.VICTORIA W.
This is my second time renting from the Patricia Allen woman. Not a fan of her attitude or her person. Also tried to charge me for another day but the uhaul company I returned the truck to would not do itCHRISTINA W.
El cliente no dejó un comentario.Lora M.
El cliente no dejó un comentario.Edward S.
Very clean and organized. The front desk agent was very helpful!Nancy G.
"Kudos" to the staff on Turnbull Bay RoadWalter L.
El cliente no dejó un comentario.Gregory A.
Helpful, friendly staff. Thanks!JEFF S. | First Impressions
El cliente no dejó un comentario.GABRIEL P.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.Rene F.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Rickie S.
No need for changes the people at this location are fantastic!Douglas J.
El cliente no dejó un comentario.Ron V.
Wonderful service. Fast and efficient!MARY S.
Cat is awesome! So patient and helpful. Will recommendRobyn D.
El cliente no dejó un comentario.Randolph M.
I should have checked pther places. I didn't realize it was .99 a mile. I could have gotten a deal somewhere else. I will tell people to check other places.Megan S.
They got me on my way very quickly and professionally. No problem here either. I'll never use anyone else. Love Uhaul!!!BONNIE P.
El cliente no dejó un comentario.Carlos G.
I left the rental van after hours, but, tired as I was, the check in was easy.CRAIG A.
If Computer would store regular customer information but not Credit Card Information. That would save Time.Roy M.
Best service you could ever ask for !! Joe and his staff made my day worry free. I'll be sure to tell my friends if they ever need a truck, Go see Joe ! ðŸ'ðŸ»Rick M.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.patricia D.
El cliente no dejó un comentario.ALAN M.
El cliente no dejó un comentario.William K. | First Impressions
This is always a great location, much better than anything in Daytona.corey S.
El cliente no dejó un comentario.Irene S.
El cliente no dejó un comentario.PAUL R.
El cliente no dejó un comentario.Gregory C.
I believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.Maria P. | First Impressions
Made me feel like family!!!michael b. | First Impressions
El cliente no dejó un comentario.Kevin K. | First Impressions
El cliente no dejó un comentario.Angela A. | First Impressions
El cliente no dejó un comentario.Michelle B. | First Impressions
Staff very friendly and helpfulJohn H. | First Impressions
El cliente no dejó un comentario.Patricia O. | First Impressions
El cliente no dejó un comentario.Martin N. | First Impressions
BY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this locationChristopher W. | First Impressions
Very pleased!!ELIZABETH AND DOUGLAS K. | First Impressions
Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.BRIAN N. | First Impressions
El cliente no dejó un comentario.susan a. | First Impressions
god workersRaymond C. | First Impressions
everything went smoothLinda E. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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