Comentarios del cliente para U-Haul Moving & Storage of New Smyrna

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of New Smyrna

Grado total:

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hope s. en

Grado:

El cliente no dejó un comentario.

John E. en

Grado:

everything was perfect from service to cargo van, thanks

Thomas b. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

All good and great person at check in!

Mark L. en

Grado:

efficient and easy to work with....awesome!

john c. en

Grado:

El cliente no dejó un comentario.

jessica p. en

Grado:

I reserved a truck for 10:00 am. When i arrived at 11:00, the truck was delayed, no phone call prior explaining this. Fortunately, there was a small truck available, but - it had roaches inside box. Dropping off the turck after use, 4 people were waiting for drop off and the attendant decides to walk their dog. This was not a good experience, Drew was the best at this location.

Robert W. en

Grado:

I hurt my shoulder real bad on your loading ramp. I ordered a 26 foot truck, the biggest one in your fleet, the truck was equipped with a 8 foot ramp when other 26 foot trucks are equipped with approximately double the ramp size. The 8 foot ramp was so steep that you slipped no matter what type of shoe you wore. I had work boots on and I slipped and hurt my shoulder and was laid up for a few days.

bobby p. en

Grado:

El cliente no dejó un comentario.

Todd R. en

Grado:

El cliente no dejó un comentario.

Clarence C. en

Grado:

Reported a leak in the top portion of the truck I rented and never received a call back. Not looking for anything however definitely not professional to not return my call.

George B. en

Grado:

The lady that helped us was extremely nice efficient, & very patient.

Roy C. en

Grado:

El cliente no dejó un comentario.

MIKE Y. en

Grado:

El cliente no dejó un comentario.

Sarah H. en

Grado:

El cliente no dejó un comentario.

Duane S. en

Grado:

El cliente no dejó un comentario.

Doug S. en

Grado:

El cliente no dejó un comentario.

Jennifer T. en

Grado:

Nothing. The staff has always been really great at thos location.

Denis M. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

god workers

Raymond C. en

Grado:

El cliente no dejó un comentario.

scott b. en

Grado:

fast professional service.A+

Ken V. en

Grado:

Great staff!

Ben S. en

Grado:

Nothing I can think of.

James P. en

Grado:

El cliente no dejó un comentario.

Dana B. en

Grado:

Very pleasant experience! Thank you!

Patricia M. en

Grado:

El cliente no dejó un comentario.

steve p. en

Grado:

El cliente no dejó un comentario.

Paige E. en

Grado:

I would recommend this place to anyone!

David H. en

Grado:

El cliente no dejó un comentario.

Justin S. en

Grado:

El cliente no dejó un comentario.

Casey H. en

Grado:

I have used uhaul several times but I would unfortunately have to say that this was my overall worst and most frustrating experience. When I initially went to this location (which is the one I always use), the systems were down and so the lady behind the desk had to do everything via her phone. I told her I needed the truck for a period of 6 days as I needed a few days to load the truck and a few days to unload it when I arrived at my destination (this was before I decided to hire moving help to unload the truck). The site did not have the equipment I needed so I was sent to another location (the next day). This location was a cell phone repair store and needless to say it took me over an hour just to collect my truck. The lady at this place said that the other lady at the uhaul site messed up my reservation (for my tow dolly ,which by the way I needed an auto transport, not tow dolly), saying that she had reserved it for the 6 days I needed to truck rather than just for the two days I needed it. She therefore cancelled that reservation and tried to make me a new one but was still having issues, which is why it took forever. Once I finally got the truck, I went back the next day to collect what I thought would be an auto transport, which ended up being the tow dolly. I told them that's not what I needed and ended up having to go back to the Turnbull location to pick up an auto transport. The next morning (which is the day I was leaving), one of the straps on the auto transport was so messed up that, after messing with it for over 40 minutes, I had to drive back down there for them to fix it and then drive back to my house, which delayed my quite a bit. I think because of all the running around before I left, it added some extra miles which made me go over, costing an extra $15. Needless to say, I am not much of a complainer by any means but this by far was the most frustrating uhaul experience I have had so far.

arthur p. en

Grado:

Very good exerience. Van was comfortable , easy to drive, in excellent condition, staff was friendly, helpful. Appreciated the communication.

James M. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

rebecca F. en

Grado:

Staff was fast friendly and very informative. Would 100% recommend this location to everyone.

Roy C. en

Grado:

El cliente no dejó un comentario.

Daniel O. en

Grado:

Excellent experience! Top flight personnel working there. Easy in, easy out. Will return and recommend. Couldn't be easier.

jane t. en

Grado:

El cliente no dejó un comentario.

Patricia M. en

Grado:

Max was professional and quick with my paperwork...Thank you

Mike P. en

Grado:

Nothing really t be done to improve anything,just wanted to say that the gentleman working on the night I picked it up and the time I dropped it off was awesome,very professional and courteous,(didn't catch his name)

Christopher F. en

Grado:

I am a former UHaul Rep. It's always good to deal with someone who knows how to do things right and treats the customer as they should be treated.

John H. en

Grado:

El cliente no dejó un comentario.

Margaret r. en

Grado:

Awesome experience! I WILL recommend. Thank you Patricia!

Mitchell I. en

Grado:

i found customer service to be EXCELLENT!!!! All went smoothly and pickup and delivery in California was timely and problem free!!! Ver satisfied customer, respectfully, Mitchell Ivey

Lisa P. en

Grado:

El cliente no dejó un comentario.

Marilyn B. en

Grado:

I was very satisfied with your service.

Anthony P. en

Grado:

El cliente no dejó un comentario.

andre g. en

Grado:

El cliente no dejó un comentario.

David O. en

Grado:

UHAUL needs to improve on relocation rental pickup. I was told 20 mins before my original pickup from Daytona Beach that it was changed to this location. That is unacceptable as it caused me to rent further from my location which cause me to pay additional mile fee. UHAUL should reimburse me the difference for this last min change or I would of cancel and went elsewhere. UNACCEPTABLE SERVICE

DANIEL B. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

El cliente no dejó un comentario.

Linda E. en

Grado:

everything went smooth

james m. en

Grado:

Easy & simple rental. I had no issues. Both personnel were efficient & quick. I was in & out (pick-up & drop off) in a matter of minutes......

Karla K. en

Grado:

Van super clean, staff very nice, but wait to get van was about 25 min. Guess I showed up at the wrong time. :)

bill g. en

Grado:

Clean but closed

JACK P. en

Grado:

She was great at customer service hooked up the equipment did a great job excellent location

gary r. en

Grado:

Bob was very helpful.

Mary E. en

Grado:

Helpful and knowledgeable. The moving company recommended from the online site was fabulous!!

Sarah A. en

Grado:

Keep on doing well.

Martin K. en

Grado:

Excellent service and staff, very impressive.

Terri A. en

Grado:

Everything went great here. I wanted to report that when i picked up the trailer in Winter Park they told me I had to call a number to get the drop off location. When I called the number and spoke to Paula, she told me i needed to drop off in Oak Hill which was very inconvenient and far for me. Long story short, Paula needs some customer service training or you guys need a total revamp on ways to help the customer. Call me at 407.463.1928 if you want more. Paula basically told me I needed to call the New Smyrna Beach Uhaul to see if I could drop the trailer off. What? Again. I welcome a phone conversation, or you can listen to the recording at 11:58a on April 25th, 2019.

Bruce R. en

Grado:

El cliente no dejó un comentario.

jacques l. en

Grado:

El cliente no dejó un comentario.

Bob V. en

Grado:

Gregory was awsome very helpful ..

Paula L. en

Grado:

NOTHING

Douglas K. en

Grado:

They take pictures of the fuel before the needle reaches the end point

Kevin R. en

Grado:

El cliente no dejó un comentario.

MARGARET L. en

Grado:

El cliente no dejó un comentario.

DANIEL W. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Greg Did a great job, will use again when needed.

GREGG E. en

Grado:

El cliente no dejó un comentario.

Leroy P. en

Grado:

El cliente no dejó un comentario.

Eric L. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Fantastic service by the team!

James W. en

Grado:

El cliente no dejó un comentario.

Lisa P. en

Grado:

El cliente no dejó un comentario.

Richard D. en

Grado:

The representative at this location (Patricia McGowan) did an outstanding job of managing pressure from numerous people all at once. Very courteous and knowledgeable. Excellent employee.

Nicholas C. en

Grado:

El cliente no dejó un comentario.

edgar c. en

Grado:

El cliente no dejó un comentario.

Norman A. en

Grado:

El cliente no dejó un comentario.

adam s. en

Grado:

The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility

Matthew G. en

Grado:

El cliente no dejó un comentario.

Lewis M. en

Grado:

Trailer was old and not swept out.

james S. en

Grado:

El cliente no dejó un comentario.

Matthew M. en

Grado:

Customer service at this establishment was above and beyond! Kudos UHaul!

John K. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

The X cheerier of the trailer was very dirty and needed to be washed. But was in good overall condition.

Angelo L. en

Grado:

The rep who answered during late nigth return was rude. Whoever that was ( I think it was a 24/7 service).

Mark D. en

Grado:

El cliente no dejó un comentario.

Martin K. en

Grado:

Excellent service, very clean, staff the best.

DONNA R. en

Grado:

Very good experience. Ms. Edison was friendly, yet professional. Very knowledgeable and helpful. Glad I went there.

Patricia M. en

Grado:

EVERYONE at this location are professional ...informative.....helpful. Thank you

CHARLES AND SANDRA W. en

Grado:

For the many years with your business it was a pleasure

paul e. en

Grado:

The check in friendly, but took close to half hour. The van drove great, but could not locate cruise-control, A bench (like in old vans) would be good, now the 3 th person Had to use her own car for 200 miles (petrol+toll) At return at 9 pm, your return webside did not accept me

Nancy t. en

Grado:

El cliente no dejó un comentario.

denise k. en

Grado:

El cliente no dejó un comentario.

cleo l. en

Grado:

Very friendly

James G. en

Grado:

El cliente no dejó un comentario.

PETER A. en

Grado:

Greg and his wife were very helpfull and professional. Great job by them!

Les P. en

Grado:

Great customer service.

Raymond F. en

Grado:

Fuel gauge is NOT accurate! = 'Subjective' interpretation. Digital readout or 'key hole' full is / was not available. Simply parking on an incline can change it! Cost is EXTREME = 'PRICE GAUGING'! If, charged for 1 gal. $18 charge for < 1 gallon difference. I could have bought a gas can, and, filled it, and added IT, FOR LESS. NOT fair pricing or policy no matter HOW COMMON. There HAS TO BE a better method! Let's do BETTER!

gary n. en

Grado:

El cliente no dejó un comentario.

Teresa C. en

Grado:

Great team!

fred h. en

Grado:

El cliente no dejó un comentario.

Patricia M. en

Grado:

Nothing....the customer service was fantastic....thank you

John S. en

Grado:

Folks were very helpful with "fighting the computer" that kept wanting me to deliver to a different location at a higher rate than what my original reservation was for... but she was persistent and got me the rate and drop off location I needed! :-)

Greg F. en

Grado:

El cliente no dejó un comentario.

Cindy G. en

Grado:

El cliente no dejó un comentario.

John N. en

Grado:

El cliente no dejó un comentario.

Virginia F. en

Grado:

El cliente no dejó un comentario.

Todd A. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

Great customer service and no surprises in the pricing

Jennifer T. en

Grado:

Max was great

Rick C. en

Grado:

Everyone there is always very helpful. Place is easy to use

CINDY R. en

Grado:

Awesome

THOMAS L. en

Grado:

Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all

richard n. en

Grado:

Wonderful staff very helpful .

Lina S. en

Grado:

Best place in New Smyrna

Nancy M. en

Grado:

The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.

Rick C. en

Grado:

Helpful staff with clean storage

Paul L. en

Grado:

Thanks you all did a great job

ROBERT W. en

Grado:

The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice

Anthony H. en

Grado:

They are very nice and helpful.place is very clean.

Judy S. en

Grado:

Very friendly and helpful staff!

ROB S. en

Grado:

A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.

Sylvia M. en

Grado:

None

Juan G. en

Grado:

Excellent customer service!!

tammy h. en

Grado:

Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.

John O. en

Grado:

Very nice

Paul L. en

Grado:

Thank you for your efforts and help

scott b. en

Grado:

Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.

John R. en

Grado:

Excellent experience!

MARIJO A. en

Grado:

All staff members I worked with were friendly and helpful. Thank you!

phyllis e. en

Grado:

always a pleasure. appreciated the after hours pass.

Harran Enterprizes B. en

Grado:

Easy rental and easy move out, great staff. Thank You

Dario A. en

Grado:

Great Experience. Max was very helpful

MARK M. en

Grado:

Heather's customer service was outstanding and very helpful.

Aaron P. en

Grado:

Best storage facility in New Smyrna by far and the best prices. Trust me I checked.

KENNETH C. en

Grado:

The staff was welcoming and helpful. The facility was spotless.

Don P. en

Grado:

Very pleased. Would use this facility again.

dorothy m. en

Grado:

Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.

Sonja J C. en

Grado:

The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.

Louis m. en

Grado:

Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.

JON F. en

Grado:

Very convenient

James S. en

Grado:

The storage facility was everything we needed for our short term storage. We would use it again should the need arise.

James V. en

Grado:

A+ rating.

KATHRINE R. en

Grado:

My experience was very satisfactory.

DIANE AND KENNY F. en

Grado:

Great experience!

GREGORY B. en

Grado:

The staff made it a very pleasant experience and I would definitely use them again.