El cliente no dejó un comentario.James M.
Customer Reviews for U-Haul Moving & Storage of New Rochelle
New Rochelle, NY 10801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very positive experience. Our move was a success thanks in large part to the excellent staffTyler R.
I'd like to highlight how helpful and kind Jared was when I arrived to pick up. The mobile pick up was a little confusing for me, but Jared was clear in his knowledge around the process and ensured that I had all that I needed before pulling off.Mikell M.
El cliente no dejó un comentario.Mindy B.
Excellent serviceJorge V.
El cliente no dejó un comentario.Jorge O.
The staff were very friendly and helpfulBisrat T.
El cliente no dejó un comentario.daniel G.
I have been renting trucks from the Beechwood Ave location in New Rochelle several times a year for the past few years and have had problems more than a few times but nothing like I had recently. I reserved a truck for a 7 a m pickup for 6-26-22 and another for a 7 p m pickup for Tues 6-28-22. I checked my Gmail the next morning and it only had my Tues listed but for 7 a m. I called several times and got a recording stating I would be on hold for 30 min. I went to Beechwood ave and spoke to Bruce who made the adjustments that Ventura messed up. When I went to pick up my truck at 7 a m on sun it wasn't allowing me access to the lockbox. I followed the instructions and it kept changing my password but would not allow access. I called u haul and was on hold for an hour. When I finally got through l was told I would be transferred to someone who could help. After being on hold for another hour the store opened. Jarrod helped me and it seems my key was in the store. I lost 2 hours in which I paid 4 guys because of this. I asked if my 20 foot truck would be there for Tues and was told it would. I called on mon.seversal times and again was told I would be on hold for 20 minutes so I went there and Jarrod told me my truck would be there. I called Tues early afternoon to double check and Jarrod told me my truck would not be back and I could have a 15 ft instead. I told him that is not big enough. Jarrod said he would try to find another truck. I called back later and spoke to Ventura who said there is nothing they could do and I could rent the 15 ft truck. I was in a bad spot so I took the 15 ft truck and had to pay my helpers extra to get the job done. This is not the professionalism I would expect from a company as big as u haul and the service I received from Ventura and Jarrod is not what I would want representing my company. Totally disappointedJames B.
Great customer service from Jahrid Broughton. He went above and beyond to make sure I was a satisfied customer . Good customer service is often overlooked but not with this guy. Great job !PETERJ S.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Rashard A.
El cliente no dejó un comentario.ELIAS D.
Fast service, no question ask. Expensive miles charge. I expected to pay around 50 per day. Instead 90.. too much of the 19.95 offered..JUAN LUIS C.
Make an UHaul app that worksFrancois P.
El cliente no dejó un comentario.Eric S.
Need more personnel working at this locationERNEST T.
location has terrific serviceDom B.
Mr. Venturo was professional and courteous!Suruba W.
Really not a good experience at all. Within 5 minutes of me showing up at the pick up location, the only UHaul employee there got in a literal fist fight with one of the customers. It was so bad multiple police officers came and got involved. My day was significantly delayed and negatively impacted because of this. I've never seen anything so unprofessional. Also, the UHaul app that I was supposed to use to self check out after I dropped the UHaul off wasn't working. Another UHaul employee told me not to worry about it.John M.
Car was dirty. Had garbage in the back of the pick up. Stains on the seat, and it smelled like cigarettes.Jaime B.
Not enough space to park truck. Not my preferred pickup location when I booked.Joshua R.
El cliente no dejó un comentario.Cristian C.
El cliente no dejó un comentario.Luqun S.
El cliente no dejó un comentario.Joel D.
El cliente no dejó un comentario.Camille O.
El cliente no dejó un comentario.Asitkumar P.
El cliente no dejó un comentario.NESTOR J.
El cliente no dejó un comentario.Marek P.
Re-write your app. Not user-friendly at all, doesn't work. Very frustrating.Francois P.
Keep up the good work. Mr B was greatRobert B.
El cliente no dejó un comentario.MARYANN R.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Mishele F.
The staff at this location is excellent - Dominic was incredibly helpful. Two major complaints: the 15' truck I rented was nasty. Smelled horrible, the cab was covered in dirt and grime. Secondly, the truck was given to us with an incredibly low fuel tank, I was worried it would run out before making it to the nearest gas station. Otherwise, the experience with the U-Boxes was excellent, they were prepared and ready for us, and the staff were very quick to help us out and answer questions.William R.
El cliente no dejó un comentario.Andreanna R.
The service rep who assisted me was very courteous and helpful.Natalie W.
GREAT LOCATION GREAT PARKING GREAT CREW OF FOLKS WORKING THERE! MY 6 OR 7 TIME THERE!anthony B.
Best customer service at any u haul I've ever dealt with. Only place I'll go to anymore.ERICMICHAEL Z.
The staff at this location is really great. Always very helpful and courteous!Michael B.
Staff were helpful and courteous. The location is perfect.Thomas K.
Hire more helpersROSAMONDD B.
They could clean the inside of the front windshield.anthony B.
user friendly online reservation system. Truck was clean and ready to go. Drop off was easy also all goodcarl S.
Better tools for attaching or helping assemble products purchased.Michael K.
NOTIFY CUSTOMERS IF THEIR TRUCK WONT BE THERE!!!!Matthew P.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.GEORGE S.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.Ernest B.
Very cordial helpful in price thanks guySamuel J.
It was very good experience ThanksAlexander L.
More accessible customer service. It's understandable that online pickup is sometimes efficient and it saves you money but if something goes wrong with the online process, customers are left confused and without help. The online chat feature is very slow and I found their answers to be vague.Tahidul H.
El cliente no dejó un comentario.Felix L.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Louis C.
El cliente no dejó un comentario.NELSON T.
El cliente no dejó un comentario.Shavkat A.
El cliente no dejó un comentario.SERGIO B.
El cliente no dejó un comentario.Itohan I.
El cliente no dejó un comentario.CHADPALERMO Y.
No need to improve everything was great.jose O.
Great guysDAVID B.
The one staff I met (forgot name) was very nice and professionalJohn W.
Truck had minor previous damage, rep quickly noted the damage and applied stickers, was quick, friendly and well organized. I am used to waiting a while and slow service, this New Rochelle location is well organized and quick and helps me get to work and be productive, A+++YITZCHAK L.
Customer should be asked if this is a one way reservation or round trip because as a customer, I wasn't aware that I had to bring the truck back to the pick up location only. In the past I rented Uhaul that I can drop off anywhere that is nearby but after learning about this I had to make a trip back to this location paying gas, tolls and mileage twice Migmar C.
El cliente no dejó un comentario.angel G.
El cliente no dejó un comentario.OLGA L.
Your employee at the New Rochelle,NY location was awesome. He deserves highest recognition you have.Victor M.
The employee who worked with us, Jordan I believe his name was, met us outside when we dropped off our trailer and even helped us checked out! That guy deserves a raise/promotion. Amazing customer service at this location. Also we had to extend our time with the trailer and it was done easily over the phone and we greatly appreciated the extra time. We will definitely be coming back to U-Haul and this location for more of our transportation needs. THANK YOU!!!Sergio A.
follow covid guidelines cleaning Your vehicles to prevent it after each customer used.Yenny F.
El cliente no dejó un comentario.ANTOINETTE B.
El cliente no dejó un comentario.ILCILENE D.
El cliente no dejó un comentario.Kamila S.
Everything was great , great costumer service, at the end returned. Key into the box instructions were. Very confusing was not able to do online info. But everything was good, I had informed them I would return van after closing hours ,they just said put it in the the box . Would differently use you again. Gracias.Ann M.
El cliente no dejó un comentario.ronaldo D.
El cliente no dejó un comentario.Luiz S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Marcia A.
attendant was greatDAVID B.
El cliente no dejó un comentario.luz P.
El cliente no dejó un comentario.Ira T.
Great experience easy rentalDavid A.
El cliente no dejó un comentario.Alonso R.
Everything was greatmark A.
El cliente no dejó un comentario.Raymond S.
El cliente no dejó un comentario.Sinan K.
El cliente no dejó un comentario.jenny V.
excellent service and very respectful and friendly 👏👏👏👏maria P.
El cliente no dejó un comentario.Roberto R.
El cliente no dejó un comentario.jeffrey G.
El cliente no dejó un comentario.Lisette C.
El cliente no dejó un comentario.paul W.
El cliente no dejó un comentario.Marek P.
Very nice people and clean bathrooms and placeSolange C.
El cliente no dejó un comentario.juan P.
The truck is not good the transmisiÃ³nDarwin P.
El cliente no dejó un comentario.Antonio G.
El cliente no dejó un comentario.Eric M.
Everything was perfect 👍 thanks for you business and for all the workersAmer S. | Overall Experience
Prices for the units keep going up not goodHarriet L. | Overall Experience
El cliente no dejó un comentario.THOMAS P. | Overall Experience
El cliente no dejó un comentario.Richard D. | First Impressions
El cliente no dejó un comentario.deena i. | Overall Experience
The price kept changing going up.Kila R. | Overall Experience
El cliente no dejó un comentario.J CRUZ HUMBERTO R. | Overall Experience
El cliente no dejó un comentario.David L. | Overall Experience
El cliente no dejó un comentario.LEROY P. | Overall Experience
Very very good serviceMIGUEL A M. | Overall Experience
El cliente no dejó un comentario.Gloria G. | First Impressions
El cliente no dejó un comentario.ALAN G. | Overall Experience
N/CRAFAEL A. | Overall Experience
El cliente no dejó un comentario.Antoinette B. | Overall Experience
El cliente no dejó un comentario.AEXIS M. | Online Move In
Staff was great everything was goodHarriet L. | First Impressions
All staff are pleasantly professional and helpful, always going above and beyond call of dutyAntoinette B. | First Impressions
The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanksJudith C. | Overall Experience
Easy, clean, helpful staff. Great place!Julie C. | Overall Experience
El cliente no dejó un comentario.MICHELLE B. | Overall Experience
El cliente no dejó un comentario.Rhonda H. | Overall Experience
El cliente no dejó un comentario.ROBERT A E. | Overall Experience
Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again VenturaBrenda G. | Overall Experience
El cliente no dejó un comentario.Rachel A. | First Impressions
Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!Joseph D. | Overall Experience
El cliente no dejó un comentario.KODJO A. | Overall Experience
El cliente no dejó un comentario.RUI HELDER GONCA S. | First Impressions
El cliente no dejó un comentario.GERALD D. | Overall Experience
El cliente no dejó un comentario.Monica E. | Overall Experience
Choose what I need for my stuffRogelio I. | Overall Experience
El cliente no dejó un comentario.Beth C. | Overall Experience
Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!CHOLA G. | Overall Experience
El cliente no dejó un comentario.BRENDAL B. | Overall Experience
El cliente no dejó un comentario.Joseph D. | First Impressions
I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.Kareem M. | Online Move In
Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).LAWRENCE PAOLO M. | Overall Experience
Everything was flawless during the course of my contract. I would definitely use the service again.Sean B. | Overall Experience
El cliente no dejó un comentario.NEKIA T. | Overall Experience
The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Gracias.Cemella S. | Overall Experience
El cliente no dejó un comentario.Carlos A M. | Overall Experience
Always clean and the workers are very nice and helpful!!!Cara G. | Overall Experience
El cliente no dejó un comentario.francesco f. | First Impressions
After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God blessELIEZER V. | Overall Experience
El cliente no dejó un comentario.Araceli L. | Overall Experience
El cliente no dejó un comentario.PILARKATHRYN A. | First Impressions
El cliente no dejó un comentario.bryan a. | First Impressions
The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.Camille F. | Overall Experience
El cliente no dejó un comentario.Rosana F. | First Impressions
El cliente no dejó un comentario.Ana M. | First Impressions
Thank you for your service.Joanitha G. | Overall Experience
The person that helped me was outstanding and very informative.Charlie G. | First Impressions
I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.deena i. | First Impressions
The staff was fantastic!Aris M. | Overall Experience
You send out way too many emailsKevin S. | Overall Experience
El cliente no dejó un comentario.Sophia C. | Overall Experience
El cliente no dejó un comentario.JOSCLYN M C. | First Impressions
With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.Camille F. | First Impressions
El cliente no dejó un comentario.REBEKAH G. | Overall Experience
NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as wellDavid G. | Overall Experience
Muy buena atenciónDora M. | First Impressions
El cliente no dejó un comentario.Moises O. | First Impressions
I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!ROBES L. | Overall Experience
The manager and staff was exceptional and went over and beyond.Jasmine B. | Overall Experience
El cliente no dejó un comentario.JOSE T. | Overall Experience
I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.ROBES L. | First Impressions
Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!REBEKAH G. | First Impressions
El cliente no dejó un comentario.Somer P. | First Impressions
Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.Rochelle G. | Overall Experience
El cliente no dejó un comentario.MC C. | Overall Experience
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.MICHAEL S. | First Impressions
Totally above my expectations in every way. Excellent service, friendly people, everything I needed.ANTHONY V. | Overall Experience
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.Lori P. | First Impressions
Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.Jason K. | First Impressions
Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.Erin R. | First Impressions
I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Gracias.Cemella S. | First Impressions
Staff is very helpful and courteous.John Gregory B. | Overall Experience
My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.Christine g. | First Impressions
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phineVickie S. | First Impressions
El cliente no dejó un comentario.Beverly S. | Overall Experience
ExcelenteMartin S. | Overall Experience
Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!Jamie M. | Overall Experience
Ventura and his staff were extra helpfulVENTURA P. | First Impressions
The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.Dorithy C. | Overall Experience
The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.ANTHONY V. | First Impressions
Fantastic customer service!!!!!Joseph M. | Overall Experience
El cliente no dejó un comentario.Anne O. | First Impressions
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.ELIZABETH G. | First Impressions
El cliente no dejó un comentario.CLAYTON M. | First Impressions
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. NoelNoel H. | First Impressions
El cliente no dejó un comentario.KESHERA A. | Overall Experience
El cliente no dejó un comentario.JUSTINE M. | First Impressions
They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!Joseph M. | First Impressions
El cliente no dejó un comentario.TERIAL R M. | Overall Experience
El cliente no dejó un comentario.Barbara J. | First Impressions
Ventura was very helpful and courteous!FRANK R D. | First Impressions
friendly staffSCOTT TIMOTHY C. | First Impressions
El cliente no dejó un comentario.LISAHELEN G. | First Impressions
Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.Yvon S. | Overall Experience
Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.joice f. | First Impressions
Ventura was very courteousJolie A C. | Overall Experience
Great serviceWILLIAM M T. | First Impressions
Very nice rental truck and friendly people working thereMiguel G. | First Impressions
Exceptionaldan k. | Overall Experience
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!Jami R. | First Impressions
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can helpMary Angela S. | First Impressions
Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.Thomas H. | First Impressions
The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.Rob M. | First Impressions
.JASONTHOMAS C. | Overall Experience
The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.Arthur Z. | Overall Experience
ExcelenteMaria S. | First Impressions
Storage facility is clean and securedYolanda C. | First Impressions
Great staff of people working there.ANDREW G. | Overall Experience
Really great and helpful staff. Wish the hours were better but overall and excellent experience.Isaac L. | Overall Experience
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.Elinor K. | First Impressions
Lovely representative, very helpful and informative.Isaac L. | First Impressions
I was treated excellent by the girls they did a great job informing me of all my options.ANDREW G. | First Impressions
Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. ¡Gracias!Delilah R. | First Impressions
Good service, great helpMiguel C. | First Impressions
Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!Dorithy C. | First Impressions
Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..Dorithy C. | First Impressions
Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!DANIEL B. | Overall Experience
Awesome team and facility! I would recommend!JAIME T. | Overall Experience
Manager was greatTHOMAS R. | First Impressions
I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaulPamela R. | Overall Experience
The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!Marcia J. | First Impressions
First time I used a storage facility, It was very good and hassle free !Anthony J B. | Overall Experience