Customer Reviews for U-Haul Moving & Storage of New Rochelle

2,207 comentarios

125 Beechwood Ave   New Rochelle, NY 10801

(914) 380-7445

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(914) 380-7445

125 Beechwood Ave
New Rochelle, NY 10801

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RAYMUNDO G. 
Clasificación:
3.0

No suggestions Staff was knowledgeable, helpful and friendly A positive experience

thomas B. 
Clasificación:
4.0

Refunds should be immediate. When deposit is taken, it is immediately withdrawn. Refunds take up to 5 days..

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabio P. 
Clasificación:
5.0

Thank you so much for saving the day for us ! Your staff was a pleasure to work with and the process was smooth and painless.

Heylnn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

The associated that assisted me checking in and out was amazing. He was able to manage the flow and rush of customers despite being by himself. I'm always pleased with this location being a frequent customer.

VINCENTKJR Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhenne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANL G. 
Clasificación:
3.0

The Vehicle was low on gas when we picked it up so I have to get reimbursed for gas and I think the prices are way too high for small jobs

Marisol C. 
Clasificación:
5.0

100% I already have recommended your office (new rochelle ) U Haul

westside P. 
Clasificación:
5.0

Employee was very helpful with me unhooking trailer. She was great and very friendly 

Steven B. 
Clasificación:
1.0

Was ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office

MARYELLEN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam D. 
Clasificación:
2.0

I was given a dirty van rental. I didn't think anything of it at the time but when I return the uhaulnin the same condition I received it , I was assessed $100 fee. I spoke with someone that tried to help and did decrease the fee, but was dissatisfied with the fact the I was charged for something I didn't do. We moved a few packs of insulation which did not generate the dirt I was charged for. Additionally I don't understand how I was charged for a fee and there was only a picture of the front of the vehicle and not the back where allegedly most of the debris was. This experience made no sense and I will not be taking photos before I rent from anyone again.. likely not uhaul..

William S. 
Clasificación:
5.0

Ventura is a wonderful manager and friendly and personable. Extremely professional

Susan S. 
Clasificación:
4.0

Some of my furniture was damaged or destroyed due to my own inexperience in securing furniture in moving containers.

Jose P. 
Clasificación:
5.0

Stellar service and professional

ANTOINETTE B. 
Clasificación:
5.0

Guy at the desk was very friendly and helpful.

Miriam S. 
Clasificación:
3.0

Remind me that i had moving pads/clothes on the order or just give them to me when I'm finished with the agent.

Kareem W. 
Clasificación:
5.0

I had a broken table that was my great-aunt's so probably over 50 years old, my dining table was scratched in a few places, and the backs of my dining chairs were scuffed (also old-they were handed down from a friend's grandparents). Most of my wood furniture was not covered in the furniture pads. The pads were stuffed in the containers still wrapped in the plastic. The staff at Uhaul and the movers were friendly and helpful. I just wish that more care and concern had been put into packing my items.

natalie G. 
Clasificación:
5.0

I found everything to be accommodating so I'm not sure what else can be done to improve what you have

Gregory J. 
Clasificación:
5.0

Great customer service, I would definitely recommend this location

Devin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila A W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne C. 
Clasificación:
4.0

respect reservation details

Andre D. 
Clasificación:
5.0

Entire experience was handled professionally and conveniently.

Shirley T. 
Clasificación:
5.0

Ventura has and will always be the best general manager. The store is always kept clean and maintained with him in charge. Always nice to see a friendly face!

Silvia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDDA C. 
Clasificación:
1.0

Charged a late fee when dropped truck off within the hours and have evidence.

Benjamin F. 
Clasificación:
1.0

Open on time

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWERNST B. 
Clasificación:
1.0

Store always open late (20 to 30 minutes late)

ALEXANDER G. 
Clasificación:
4.0

There were a couple problems, though: The outgoing van odometer reading was 133.7 miles off, in UHaul's favor. The gas estimate was almost 3/4 tank off, also in UHaul's favor. The van put up the message that it needed an oil change the 2nd time I started it. The tech at UHaul did quickly rectify the problem, once I went back and brought it to his attention. The website could not figure out how to do a password change, a problem another person I know has also had.

Keith L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Francine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARD B. 
Clasificación:
4.0

Person assisting me did not know how to direct me to back up aligning my hitch to the trailer young. He just stood there and watched. Would have been a better experience. Took 6 trys bacislly me foing it myself.

Robert S. 
Clasificación:
5.0

Service was excellent at this location. Agent was very helpful. The only thing I'd ask you to improve on is reducing the $1.58/mile to a 1.00/m. Thanks.

Dumisani M. 
Clasificación:
4.0

The staff were very nice and professional, but the location was extremely busy both times I visited which added some confusion and impacted the customer service experience.

Kara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Markham N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yahaira J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren J. 
Clasificación:
1.0

We went to the store to be sure the item was in stock. The person charged us more than the online price. When I asked, he lied about the price. I asked him to schedule a drop off at a a particular location. He did not.

Jay L. 
Clasificación:
5.0

No complaints! Great service . Great staff!

Donavan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDY T. 
Clasificación:
4.0

The staff was friendly and helpful but I suggest you inspect your vehicle and take your own pics

Pat M. 
Clasificación:
5.0

I like servis

Eric P.  |  First Impressions 
Clasificación:
5.0

Good service

Jose T. 
Clasificación:
4.0

Equipment pick up was great. Returning was difficult because there was only 1 worker.

Andy L. 
Clasificación:
4.0

I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!

Sandra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

I rent often from several locations and find the men at the New Rochelle location to be exceptional, they are courteous, quick and efficient. Dom Barzelatto

Dom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shameka G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L. 
Clasificación:
5.0

The inside of the front windshield was dirty and it's my second time this happened.

anthony B. 
Clasificación:
5.0

The employees were surprisingly nice, had answers to all my questions, and gave us clear instructions.

Stephen J. 
Clasificación:
5.0

Want to thank your workers.

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Very positive experience. Our move was a success thanks in large part to the excellent staff

Tyler R. 
Clasificación:
5.0

I'd like to highlight how helpful and kind Jared was when I arrived to pick up. The mobile pick up was a little confusing for me, but Jared was clear in his knowledge around the process and ensured that I had all that I needed before pulling off.

Mikell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindy B. 
Clasificación:
5.0

Excellent service

Jorge V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jorge O. 
Clasificación:
5.0

The staff were very friendly and helpful

Bisrat T. 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel G. 
Clasificación:
1.0

I have been renting trucks from the Beechwood Ave location in New Rochelle several times a year for the past few years and have had problems more than a few times but nothing like I had recently. I reserved a truck for a 7 a m pickup for 6-26-22 and another for a 7 p m pickup for Tues 6-28-22. I checked my Gmail the next morning and it only had my Tues listed but for 7 a m. I called several times and got a recording stating I would be on hold for 30 min. I went to Beechwood ave and spoke to Bruce who made the adjustments that Ventura messed up. When I went to pick up my truck at 7 a m on sun it wasn't allowing me access to the lockbox. I followed the instructions and it kept changing my password but would not allow access. I called u haul and was on hold for an hour. When I finally got through l was told I would be transferred to someone who could help. After being on hold for another hour the store opened. Jarrod helped me and it seems my key was in the store. I lost 2 hours in which I paid 4 guys because of this. I asked if my 20 foot truck would be there for Tues and was told it would. I called on mon.seversal times and again was told I would be on hold for 20 minutes so I went there and Jarrod told me my truck would be there. I called Tues early afternoon to double check and Jarrod told me my truck would not be back and I could have a 15 ft instead. I told him that is not big enough. Jarrod said he would try to find another truck. I called back later and spoke to Ventura who said there is nothing they could do and I could rent the 15 ft truck. I was in a bad spot so I took the 15 ft truck and had to pay my helpers extra to get the job done. This is not the professionalism I would expect from a company as big as u haul and the service I received from Ventura and Jarrod is not what I would want representing my company. Totally disappointed

James B. 
Clasificación:
5.0

Great customer service from Jahrid Broughton. He went above and beyond to make sure I was a satisfied customer . Good customer service is often overlooked but not with this guy. Great job !

PETERJ S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS D. 
Clasificación:
5.0

Fast service, no question ask. Expensive miles charge. I expected to pay around 50 per day. Instead 90.. too much of the 19.95 offered..

JUAN LUIS C. 
Clasificación:
4.0

Make an UHaul app that works

Francois P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

Need more personnel working at this location

ERNEST T. 
Clasificación:
5.0

location has terrific service

Dom B. 
Clasificación:
5.0

Mr. Venturo was professional and courteous!

Suruba W. 
Clasificación:
1.0

Really not a good experience at all. Within 5 minutes of me showing up at the pick up location, the only UHaul employee there got in a literal fist fight with one of the customers. It was so bad multiple police officers came and got involved. My day was significantly delayed and negatively impacted because of this. I've never seen anything so unprofessional. Also, the UHaul app that I was supposed to use to self check out after I dropped the UHaul off wasn't working. Another UHaul employee told me not to worry about it.

John M. 
Clasificación:
4.0

Car was dirty. Had garbage in the back of the pick up. Stains on the seat, and it smelled like cigarettes.

Jaime B. 
Clasificación:
2.0

Not enough space to park truck. Not my preferred pickup location when I booked.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luqun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asitkumar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NESTOR J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marek P. 
Clasificación:
5.0

Re-write your app. Not user-friendly at all, doesn't work. Very frustrating.

Francois P. 
Clasificación:
5.0

Keep up the good work. Mr B was great

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYANN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mishele F. 
Clasificación:
5.0

The staff at this location is excellent - Dominic was incredibly helpful. Two major complaints: the 15' truck I rented was nasty. Smelled horrible, the cab was covered in dirt and grime. Secondly, the truck was given to us with an incredibly low fuel tank, I was worried it would run out before making it to the nearest gas station. Otherwise, the experience with the U-Boxes was excellent, they were prepared and ready for us, and the staff were very quick to help us out and answer questions.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreanna R. 
Clasificación:
5.0

The service rep who assisted me was very courteous and helpful.

Natalie W. 
Clasificación:
5.0

GREAT LOCATION GREAT PARKING GREAT CREW OF FOLKS WORKING THERE! MY 6 OR 7 TIME THERE!

anthony B. 
Clasificación:
5.0

Best customer service at any u haul I've ever dealt with. Only place I'll go to anymore.

ERICMICHAEL Z. 
Clasificación:
5.0

The staff at this location is really great. Always very helpful and courteous!

Michael B. 
Clasificación:
5.0

Staff were helpful and courteous. The location is perfect.

Thomas K. 
Clasificación:
5.0

Hire more helpers

ROSAMONDD B. 
Clasificación:
5.0

They could clean the inside of the front windshield.

anthony B. 
Clasificación:
5.0

Everything was perfect 👍 thanks for you business and for all the workers

Amer S.  |  Overall Experience 
Clasificación:
5.0

Prices for the units keep going up not good

Harriet L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deena i.  |  Overall Experience 
Clasificación:
3.0

The price kept changing going up.

Kila R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

J CRUZ HUMBERTO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY P.  |  Overall Experience 
Clasificación:
5.0

Very very good service

MIGUEL A M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gloria G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN G.  |  Overall Experience 
Clasificación:
5.0

N/C

RAFAEL A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AEXIS M.  |  Online Move In 
Clasificación:
5.0

Staff was great everything was good

Harriet L.  |  First Impressions 
Clasificación:
5.0

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Antoinette B.  |  First Impressions 
Clasificación:
5.0

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Judith C.  |  Overall Experience 
Clasificación:
5.0

Easy, clean, helpful staff. Great place!

Julie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A E.  |  Overall Experience 
Clasificación:
5.0

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Brenda G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Rachel A.  |  First Impressions 
Clasificación:
5.0

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!

Joseph D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KODJO A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RUI HELDER GONCA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica E.  |  Overall Experience 
Clasificación:
5.0

Choose what I need for my stuff

Rogelio I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth C.  |  Overall Experience 
Clasificación:
5.0

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

CHOLA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  First Impressions 
Clasificación:
1.0

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Kareem M.  |  Online Move In 
Clasificación:
4.0

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

LAWRENCE PAOLO M.  |  Overall Experience 
Clasificación:
5.0

Everything was flawless during the course of my contract. I would definitely use the service again.

Sean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NEKIA T.  |  Overall Experience 
Clasificación:
5.0

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Gracias.

Cemella S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A M.  |  Overall Experience 
Clasificación:
5.0

Always clean and the workers are very nice and helpful!!!

Cara G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francesco f.  |  First Impressions 
Clasificación:
5.0

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

ELIEZER V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PILARKATHRYN A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan a.  |  First Impressions 
Clasificación:
4.0

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Camille F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M.  |  First Impressions 
Clasificación:
5.0

Thank you for your service.

Joanitha G.  |  Overall Experience 
Clasificación:
5.0

The person that helped me was outstanding and very informative.

Charlie G.  |  First Impressions 
Clasificación:
5.0

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

deena i.  |  First Impressions 
Clasificación:
5.0

The staff was fantastic!

Aris M.  |  Overall Experience 
Clasificación:
3.0

You send out way too many emails

Kevin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSCLYN M C.  |  First Impressions 
Clasificación:
5.0

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Camille F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBEKAH G.  |  Overall Experience 
Clasificación:
5.0

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

David G.  |  Overall Experience 
Clasificación:
5.0

Muy buena atención

Dora M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises O.  |  First Impressions 
Clasificación:
5.0

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

ROBES L.  |  Overall Experience 
Clasificación:
5.0

The manager and staff was exceptional and went over and beyond.

Jasmine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T.  |  Overall Experience 
Clasificación:
5.0

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

ROBES L.  |  First Impressions 
Clasificación:
5.0

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

REBEKAH G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Somer P.  |  First Impressions 
Clasificación:
3.0

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rochelle G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MC C.  |  Overall Experience 
Clasificación:
5.0

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

ANTHONY V.  |  Overall Experience 
Clasificación:
5.0

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Lori P.  |  First Impressions 
Clasificación:
5.0

Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.

Jason K.  |  First Impressions 
Clasificación:
5.0

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Erin R.  |  First Impressions 
Clasificación:
5.0

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Gracias.

Cemella S.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful and courteous.

John Gregory B.  |  Overall Experience 
Clasificación:
3.0

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Christine g.  |  First Impressions 
Clasificación:
4.0

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly S.  |  Overall Experience 
Clasificación:
5.0

Excelente

Martin S.  |  Overall Experience 
Clasificación:
5.0

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Jamie M.  |  Overall Experience 
Clasificación:
5.0

Ventura and his staff were extra helpful

VENTURA P.  |  First Impressions 
Clasificación:
5.0

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Dorithy C.  |  Overall Experience 
Clasificación:
5.0

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

ANTHONY V.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service!!!!!

Joseph M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne O.  |  First Impressions 
Clasificación:
4.0

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

ELIZABETH G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAYTON M.  |  First Impressions 
Clasificación:
5.0

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Noel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KESHERA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINE M.  |  First Impressions 
Clasificación:
5.0

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Joseph M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TERIAL R M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  First Impressions 
Clasificación:
5.0

Ventura was very helpful and courteous!

FRANK R D.  |  First Impressions 
Clasificación:
5.0

friendly staff

SCOTT TIMOTHY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAHELEN G.  |  First Impressions 
Clasificación:
5.0

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Yvon S.  |  Overall Experience 
Clasificación:
3.0

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.

joice f.  |  First Impressions 
Clasificación:
5.0

Ventura was very courteous

Jolie A C.  |  Overall Experience 
Clasificación:
5.0

Great service

WILLIAM M T.  |  First Impressions 
Clasificación:
5.0

Very nice rental truck and friendly people working there

Miguel G.  |  First Impressions 
Clasificación:
5.0

Exceptional

dan k.  |  Overall Experience 
Clasificación:
5.0

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Jami R.  |  First Impressions 
Clasificación:
4.0

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Mary Angela S.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Thomas H.  |  First Impressions 
Clasificación:
5.0

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rob M.  |  First Impressions 
Clasificación:
5.0

.

JASONTHOMAS C.  |  Overall Experience 
Clasificación:
4.0

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Arthur Z.  |  Overall Experience 
Clasificación:
5.0

Excelente

Maria S.  |  First Impressions 
Clasificación:
5.0

Storage facility is clean and secured

Yolanda C.  |  First Impressions 
Clasificación:
5.0

Great staff of people working there.

ANDREW G.  |  Overall Experience 
Clasificación:
5.0

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Isaac L.  |  Overall Experience 
Clasificación:
5.0

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Elinor K.  |  First Impressions 
Clasificación:
5.0

Lovely representative, very helpful and informative.

Isaac L.  |  First Impressions 
Clasificación:
5.0

I was treated excellent by the girls they did a great job informing me of all my options.

ANDREW G.  |  First Impressions 
Clasificación:
5.0

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. ¡Gracias!

Delilah R.  |  First Impressions 
Clasificación:
4.0

Good service, great help

Miguel C.  |  First Impressions 
Clasificación:
5.0

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C.  |  First Impressions 
Clasificación:
5.0

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Dorithy C.  |  First Impressions 
Clasificación: