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JOSHUA LCustomer Reviews for U-Haul Moving & Storage of New Rochelle
Testimonials From Recent Customers
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Good location. Unfortunately, my pick-up location was changed at the last minute and I had to take a taxi for 30 min to the new location.
Hakan KThe representatives are great and made everything really easy!
ALEXANDER NHave an agent at the desk. No one was there for 25 minutes at 2 pm
DAVID MThe staff was kind and courteous facility was also clean and well maintained.
Nordialee G | First ImpressionsExcellent service
EMIL PService was prompt and the staff was very friendly
ROBERT HArrived early buteft. 2.t hours late due to customer service trying to help multiple ppl instead of helping one at a time- I spent 2.5 hours there to get storage this is horrible.I expressed I was tired yet was disrespected. Given a top access storage to climb a latter when my gray hair is visually apparent.
Dawn W | First ImpressionsIt's a good place to rent a truck and employer are the best!
ARIANIT LFast and easy pick up
marsha fSuper service, very friendly, and convenient
KURT WThe customer service here exemplifies what I remember customer service to be back when ot was well known that customer is always respected! They're attentive helpful and even kind! I highly recommend these guys!!
ANDREA EThey are the best
DANIEL KThere was weed left in the truck and it smelled bad. Staff was nice enough
Samantha FI had never rented a cargo trailer before. Both the staff and the trailer were great. If needed, I would do it again.
ARTURO HMan who checked me in at the desk was very helpful and friendly (morning of 9/2, 9:30 am). Whole process was efficient and easy.
ROGER CKeep doing what you are doing!
KURT WAlways a good service 💯
JUAN RI do not have sufficient experience with other locations to rate this location anything above Average. However, I will rate the customer rep at time of check-in above average and going beyond the call of duty to assist during pickup.
BRADLEY MI personally think 1 person attending to Customers is a bit much. Phones ringing ! They have to go outside to help Customers etc. However there might have been more than 1 persons helping Customers, but on my two occasions visited there was only 1 person.
PAULETTE DVentura was a huge help with this short notice rental. As the location manager, he provides his business cell #. He was off on the day I reserved but still answered my texts and made me feel confident everything I needed was in place for the next day rental. He is the reason I chose the New Rochelle location based on consistent past superb service.
JAKE JKeep doing what you are doing!
KURT WGracias
BRENO AThe front driver-side tire is nearly bald. The gear shift lever was balky. The glove compartment door kept opening. The vehicle ride was very bumpy. The provided lock was almost impossible to use. Not enough in-store support, waited over 20 minutes for check-out.
BERT BWhy do I have to put a card in the app and a card at the store?
DAVID LI can't wait for the next experience to rent another vehicle. Everything was great. Customer service was excellent. Thanks once again.
PAULETTE DThe check in and out were quick. The van clean, roomy and easy to drive. The staff was very nice!
MARIA TOverall great and convenient experience. Clean and safe facility. The only negative is the app and website did not work to initially pre pay and confirm purchase of room, so we had to argue a little for the "free lock" promotion since you only got that with completion of the reservation online.
Chari A | Overall ExperienceThe staff were extremely courteous and helpful. The equipment was clean. However, the air conditioner would start for a few minutes and stop cooling. I drove the van with the windows open. It needs to be serviced.
MARIANO RThere is only one representative at this location. Uhaul needs to hire more associates. Cause I wws in the store longer then I needed to be. Overall Uhaul made my moving experience very pleasant.
Tammy CBest UHAUL experience I ever had. I had some bad ones at other locations like the truck I reserved no being there on the pickup day. This location was so smooth, I will only be renting from here from now on. Friendly helpful staff, everything was ready, I was in an out. Drop off was also easy, plenty of parking as well. This is how a location should be run.
Adrian NThe whole experience was so seamless! Appreciate all the help :)
Kayla HI was charged for smoking in the car, I DO NOT SMOKE
JESSE NPerhaps having more customer service person assisting customers. Overall excellent rental.
TYRONE SI was extremely happy with the equipment and the U-Haul customer service.
ROHAN LI did not see the need for improvement, everything was well on place. The staff was very friendly and helpful. Thank you U-HAUL.
Raphael OMaybe have someone in the parking area to help organize returns but not a big deal as lots of space
Stewart RExcelente
GEORGE FFriendly and pleasant staff, efficient with my time. Great location with access.
MARIO ARep was helpful and enthusiastic great job
MARIO RVentura was professional ,friendly and knowledgeable. I appreciated his customer service skills and salesmanship. He is an asset to your organization and the deciding factor in using your company as opposed to your competition. Cynthia Bailey
CYNTHIA J | First ImpressionsYour in-store manager, Mr Andrade, was excellent. He is knowledgeable, safety-conscious, and generally very helpful. Your online experience is off-putting. My browser crashed twice which it never does. The second time it crashed was during the after-hours return perhaps necessitating the $20 manual check-in fee - I don't know about that yet since I have not received the final transaction report. I will want to deal with your staff in the future.
Samuel MWe had a very good experience with U-Haul in New Rochelle ! Everything worked out as planned, and there was no issues at all.. Customer service for U-Haul is fantastic. I called a few times and every time I did, I got immediate responses and everybody was friendly and knowledgeable and able to answer all my questions.! I highly recommend New Rochelle U-Haul
Joyce HVery easy process to get and return van needed for moving. Staff was polite.
Kenneth GThe customer service reps need training on how to speak and deal with people. Antonio was very short and dismissive. There was no eye contact, he was making phone calls while dealing with customers picking up and dropping off rentals. There was no one on one attention. It almost felt like he didn't care for the business. He was slouched over the desk paying more attention his computer than the actual customer in front of him. This was the second rental in less than a week and both days the service was poor. I would rather drive out to Yonkers before renting from this location again and I live in New Rochelle.
AMYSEDEVON BThese are true professionals. Helpful, friendly, and skilled. In and out in 10 minutes.
Mayzie SVery efficient and seamless experience. Staff were pleasant and service oriented. One of the better rental experiences in a long time!
Mar OIt was great
JABEZ NGracias por haber hecho parte de mi negocio por tantos años y cuidar mis cosas de la mejor manera . Gracia gracias gracias
YANYP B | Overall ExperienceClean facility and great staff.
Joy T | Overall ExperienceAnother person at the front desk on busy days would cut wait times considerably.
NEIL HExcellent service. Would have been good to have one more person for truck pick-up. There was a long line and the person helping was great, but he was the only one.
AMYN JCustomer service was good, timely and helpful.
PRISCELLA LKeys were supposed to be in the lockbox which were not and then the truck that assigned to me was behind another trucks and it was too much waste of time. Thankd
Eiman GI was super late to pick up the truck and the staff in New Rochelle was very understandable and friendly. Very efficient and very professionnal from the start to the end.
Nicolas RGreat service.
BRYAN F24/7 pickup did not work - ’no assigned equipment’. had to wait 30mins for location to open - all while queuing to the phone service. at return the app crashed 4 times and could not finish all the steps. finally just dropped off the keys. do not promise self service if you cannot make it work any better than this.
Antti REverything was great
Anthony SCell signal is really weak, making the check in and return process on the App a complete pain. I had to do it 3 times to get it to work. It would be helpful if there was free WiFi to facilitate.
SALMA AHave the option to check in with the desk agent instead of only on a smart phone
Karen RVery good customer service, light skin lady in front was helpful.. quick and fast
Fransua AExtraordinario servicio al cliente
Ora FMuy bien todo
BLANCA M | Overall ExperienceThe entire team at this facility especially Ventura and Jarid treat me like family and that's what uhaul is all about. My neighborhood dealer!
JOSHUA N | First ImpressionsMy climate controlled unit is not climate controlled The lock was not in the unit. I need to have the climate controlled I reserved and now I have paid to move items in
ANTOINETTE A | Online Move InIt was an easy experience. The only issue was we were in the auxiliary area and there are only 2-3 spots for loading or unloading. I think they need more
Randi K | Overall ExperienceI used your facility for almost 21/2 years, I guess I was satisfied. Gracias
Carol F | Overall ExperienceThe frequent rate increases are a significant issue
Deborah W | Overall ExperienceVery helpful employees
Adria L | First ImpressionsIt's extremely hot in the storage area. Once you go pass the sliding doors, it's super hot. I sweat during each visit because Uhaul continues to keep it on heat when it's an average of 65-70 degrees outside now that we are in spring. Also my lock my was jammed yesterday and the customer representative did a great job with helping me. We both struggled trying to get it to lock/secure until he came back with the hammer and was able to lock it.. He stated he would put in a work order to get my locked fixed for unit 3263.
Asia H | First ImpressionsLove this storage complex
Alecia D | Overall ExperienceGreat
JOHN C | Online Move InThe team at this New Rochelle location has been top tired since I first met them. Their customer service is always outstanding. This is why I often refer people to do business with them. Also, the facility is always clean and whenever I have needed to use any of the bathrooms, they have been clean which gives a different level of comfort. They get an overall 10 out of 10 from me, I'm thankful for their professionalism and their kindness.
Jesuise R | Overall ExperienceBruce was very helpful when I arrived to U-haul. Customer assistance at this location was very good, glad I came to New Rochelle for my storage needs.
Gianella O | First ImpressionsPricey.
CHRISTINE W | Overall ExperienceJahrid was wildly helpful. Perfect employee. Pay them more.
Allison P | First ImpressionsVery pleased
Paul T | Overall ExperienceThe Staff was very helpful during my move.
ANTHONYL G | Overall ExperienceStaff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.
Jami R | Overall ExperienceThe only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody's blocking trailers not good. As far as the place being kept clean and neat, superb excellent
Harriet L | Overall ExperienceNice facility and helpful staff
Katherine M | First ImpressionsEverything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility
Matthew S | Overall ExperienceI was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm
Camila M | First ImpressionsThe person that help me was the best.
SERVIO O | First ImpressionsWhen I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that's customer service at its best
Logan S | First ImpressionsHad a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.
Danielle E | First Impressionsthank you
Dee R | First ImpressionsThe manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct
STACEY M | First ImpressionsI was really glad with the U Haul storage, i would gladly recommend it .
Patricia F | Overall ExperienceMs. Gordon was incredibly helpful!
Kate F | Online Move Inchecking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated
MICHEAL N | First ImpressionsJason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!
evelina c | First ImpressionsStaff was friendly and helpful
Julio P | First ImpressionsEverything is so easy thank you
Jose P | First ImpressionsAll was fine.
mona C | Overall ExperienceVentura is very helpful.
Caroline K | Overall ExperienceVery accommodating
Stevan F | First ImpressionsOMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.
HOZANA M | First ImpressionsStaff are helpful and very helpful BUT it’s getting too expensive
Rosana F | Overall ExperienceThe entire staff was very helpful
KAWANNA W | First Impressionsseamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.
Jennifer K | First ImpressionsExcellent!!
ALEXANDRALEI C | First ImpressionsIt was raining, so the covered parking access was great.
Thomas F | Online Move InExcellent experience.looking forward to using your services. Soon
Roxanne R | Overall ExperienceThe light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).
Jameson F | Overall ExperienceI Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU'VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude . Peace and love to you all!
Fatima H | Overall ExperienceMy code didn't work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!
Christopher C | Online Move InVery happy with the whole process!
KURTW C | First ImpressionsIt was as easy a 1 2 3 .thank you
PETER M | First ImpressionsCourteous and friendly staff and very secure feeling environment
Rosemarie B | Overall ExperienceIt's sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.
ELIZABETH G | Overall ExperienceThis U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.
Gaelle W | First ImpressionsI was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.
Anthony S | First ImpressionsWas ending my time with hail When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office
MARYELLEN S | Overall ExperienceI like servis
Eric P | First ImpressionsI managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!
Sandra M | Overall ExperienceEverything was perfect 👍 thanks for you business and for all the workers
Amer S | Overall ExperiencePrices for the units keep going up not good
Harriet L | Overall ExperienceThe price kept changing going up.
Kila R | Overall Experience