Customer Reviews for U-Haul Moving & Storage of New Rochelle

2,072 comentarios

125 Beechwood Ave   New Rochelle, NY 10801

(914) 380-7445

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(914) 380-7445

125 Beechwood Ave
New Rochelle, NY 10801

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ILCILENE D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kamila S. 
Clasificación:
5.0

Everything was great , great costumer service, at the end returned. Key into the box instructions were. Very confusing was not able to do online info. But everything was good, I had informed them I would return van after closing hours ,they just said put it in the the box . Would differently use you again. Gracias.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronaldo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luiz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia A. 
Clasificación:
5.0

attendant was great

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

luz P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira T. 
Clasificación:
5.0

Great experience easy rental

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonso R. 
Clasificación:
5.0

Everything was great

mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sinan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jenny V. 
Clasificación:
5.0

excellent service and very respectful and friendly 👏👏👏👏

maria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisette C. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marek P. 
Clasificación:
5.0

Very nice people and clean bathrooms and place

Solange C. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan P. 
Clasificación:
5.0

The truck is not good the transmisión

Darwin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

Great crew,very friendly and very helpful

Gustavo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSCLYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
4.0

Make the app better or return process easier. Agent working the desk was not friendly nor helpful on explaining the contract, how tolls work, or managing truck height. Very blunt.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR A. 
Clasificación:
2.0

A male on the afternoon shift perhaps was extremely unprofessional and rude.....he should not be working in the store with people. When I picked up the truck, there was also water on the seats, in the door panels as the windows look to have been left open over night

CarlAnn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

When. I picked up the truck the was a terrible smell in the cabin. I complained but there were no other trucks available for me to take. It is unacceptable to rent a truck smelling like that I had to return early due to how bad it smelled

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR G. 
Clasificación:
5.0

Great service thanks

HECTORKEVIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abir R. 
Clasificación:
3.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl J. 
Clasificación:
5.0

before i say something about improve you guys doing a very good job you are very friendly with customers and you service is out if the world keep counting this good job guys and to improve bring cars too like uhal logo on it like good cars and thank you for you great service

mohamed I. 
Clasificación:
3.0

This UBox rental was a pain. The ratings are high enough because all of the answers are true, the staff was friendly but extremely unhelpful. UBox containers require permits to park on my street in New York and my new street in California, which I know as the renter I am required to acquire. What UHaul/UBox was UNABLE to help me with was the necessary information to get the permit. I was required to show *UHaul's* proof of insurance for the permit, and spent almost 10 hours trying to find one. Calling my local location (who might have had experience with local permit rules) always redirected me to corporate, who had no idea what I was talking about, or told me I had to get the permit myself. No one was able to send me the proof of insurance, and then was confused why I couldn't secure a permit to park the UBox. My entire order and move was put in jeopardy by these delays. After complaining on social media, a UHaul representative was able to connect us to UHaul's insurer, RepWest, who was able to provide the correct form the city required almost instantly. I find it ridiculous that the insurer could have solved this problem so quickly but nobody in my local UHaul location, nobody on the UHaul "contact us" section, nobody in UHaul Traffic, nobody in the UBox or Moving Help groups was able to help for days because they simply had never heard of getting a permit to park a container on the street before. I have a hard time believing that at all. Due to this, I can't recommend this experience to anyone else unless they have a friend in the city government who can give a permit easily. The only other option was doing my entire move without permits, which puts me and UHaul at risk for a lot of things. I would love if UHaul could at least educate employees on which types of insurance are typically needed to park a UBox and have those employees be able to find/deliver those forms upon request. I know it's my responsibility to secure a permit, but make the tools to get a permit accessible. What would help me even more is if UHaul simply handled acquiring those permits, even if it was at an additional cost to myself. My time is valuable and it was clearly wasted running around for these permits, which I still had to pay for anyway. I'm already stressed enough moving across the country, this added an unnecessary stressor. All UHaul employees were friendly, nice, and respectful, but far too many were just UNABLE to help me at all. I did not feel secure in my move until after all my furniture showed up in California (on-time, with great Moving Help.)

Jonah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDY J G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah F. 
Clasificación:
5.0

Extremely impressed by the customer service received. The representative was 1 of only 2 very busy employees. He was handling phone calls, storage rentals, u-haul rentals, u-haul returns. No once did he seem irate or bothered. Super friendly and helped each of us with a smile the entire time!!! The return process was quick and simple.

JUAN A. 
Clasificación:
5.0

There was a bit of a wait because a customer was asking a lot of questions that could have been answered if he had done some research on the internet. It would be great if you could have those customers step aside, maybe give them something to read instead of giving into their constant questions and holding up the line.

Daniel M. 
Clasificación:
5.0

Fast Service

robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

all good. thx

Martin C. 
Clasificación:
5.0

Very friendly staff. I keep renting from that location because of that.

Francois P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE B. 
Clasificación:
5.0

The best in attendance in the team is team members Ventura Pacheco lll

OLIVER P. 
Clasificación:
5.0

Everything was perfect 👍 thanks for you business and for all the workers

Amer S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl P. 
Clasificación:
5.0

Quick, efficient, no hassle

Michael G. 
Clasificación:
5.0

Ok

Ronald S. 
Clasificación:
5.0

Prices for the units keep going up not good

Harriet L.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly and helpful. This is the best location From all places I been using. A+ from me

MARCOANTONIO A. 
Clasificación:
4.0

I forgot a bin cover in the van and no one reach out to me I really need it ..

TOMIKATOSHAWNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan C. 
Clasificación:
5.0

Need to better maintain the equipment. Rented a transporter for 3 days but couldn't use it because the latches were down and I could not tie-down a car.

Baidy B. 
Clasificación:
5.0

Very Professional and Efficient !!!!!!!

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aderemi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry C D. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P.  |  Overall Experience 
Clasificación:
5.0

Helpful, cheerful, friendly staff who seem on top of their jobs and able to deliver what is needed on time. Ventura was the main person with whom I had dealings and he is good at what he does. A happy experience for me.

Lyle B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard D.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly and employees courteous & helpful Will Happily return to this pickup location

KEITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

deena i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gianpietro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario M. 
Clasificación:
5.0

Smelled like heavy smoking... would recommend exterior power wash. Otherwise all else good.

SAMUEL M. 
Clasificación:
3.0

Vehicle smelled like cigarette smoke. Otherwise service received was average and location was average. Nothing social about it or the service.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEANTONIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha S. 
Clasificación:
3.0

The price kept changing going up.

Kila R.  |  Overall Experience 
Clasificación:
4.0

I was not asked for insurance , they just added it.

Karen R. 
Clasificación:
4.0

I got charged for 2 gallons of fuel mea while I drove less than 5 miles and filled up the tank 1 gallon myself.

Michal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

J CRUZ HUMBERTO R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sada P. 
Clasificación:
5.0

My belongings were in a storage and this made it difficult because the boxes could not be picked up same day. The storage closes early and therefore I would have needed them picked up from the area since it's a commercial area and deserted. Since this could not be accommodated, I had to pay movers and rent a truck to load at the storage and drive to UBOXES and then unload. This was time consuming and items were left. At the U-HAUL, the boxes are pretty far from the dock or unloading area. They should be brought closer so that furniture and more doesn't have to be carried so far. Also it was very dark and needed more lighting. Lastly, the area is deserted at night so perhaps more lighting outside or a place to wait for customers. I am a female and had to wait for a taxi after dropping off my truck. I waited in the truck because I was nervous to be in the area alone. Other than that the staff was helpful. I did inquire about the need to come back and add some things before the boxes were to be shipped and I never got this information. I now have items that need to be shipped to another state and I have to figure that out. Again overall I like the UBOXES and the staff was great. I wish I could have returned with rest of my items and it would have been a perfect experience.

CANDICE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  Overall Experience 
Clasificación:
5.0

staff was quick and friendly

LOUANNE A. 
Clasificación:
5.0

Kind and professional treatment. Antonio was great! Cargo van was in impeccable condition, as were the furniture pads and trolleys.

paulette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Attila F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZELJKO L. 
Clasificación:
3.0

I have a good experience with the car, but after I returned I got a extra charch for gasoline, Nex time I'll put myself bicouse it was overprice for the milles that I used.

KELLY T R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

I was pushed into a bigger unit because the unit they had available was up stairs I cant go up stairs with boxes I have knee problems they wouldnt give me a cost concession. I asked to get out of the unit and they wouldnt let me. They also took other customers in the middle of helping me. How rude is that.

Danielle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNIE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fran S. 
Clasificación:
5.0

El cliente no dejó un comentario.

adnan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

sada P. 
Clasificación:
4.0

Make sure sensors are working for tire pressure

VANESSAL J. 
Clasificación:
5.0

Your people are truely great. Managing appts gave me a Sunday drop off date. I happen to have the guys who drop off boxes cell#. So I let them know. He said they didnt have anyone on Sunday to drop off boxes. He didnt know why the office would have given me a confirmation date that they couldnt delivery. I told him Sat was fine w me if it worked better for Ray and Mike. So they dropped off UHaul boxes Sat. Better communication between what a customer wants and whats possible Thank you Dr Loretta T Friedman

dr loretta t F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
3.0

Horrible experience. The storage unit that we "reserved" was sold to another customer because of Uhual's disgusting, money first policy of first come first serve. Absolutely no point in wasting people's time with making reservations for a space with specific dimensions and costs when there's no guarantee that it will be available when you get there. I had to pay 50% more money for the only space available. I'll be going elsewhere in the future for any moving or storage needs.

OSCARA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERTO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAHSINJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Love this location!!

JERMAINE L H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY P.  |  Overall Experience 
Clasificación:
5.0

Very very good service

MIGUEL A M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gloria G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN G.  |  Overall Experience 
Clasificación:
5.0

N/C

RAFAEL A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AEXIS M.  |  Online Move In 
Clasificación:
5.0

Staff was great everything was good

Harriet L.  |  First Impressions 
Clasificación:
5.0

All staff are pleasantly professional and helpful, always going above and beyond call of duty

Antoinette B.  |  First Impressions 
Clasificación:
5.0

The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks

Judith C.  |  Overall Experience 
Clasificación:
5.0

Easy, clean, helpful staff. Great place!

Julie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A E.  |  Overall Experience 
Clasificación:
5.0

Special thank you to Ventura professional Friendliness Best manager! Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura

Brenda G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Rachel A.  |  First Impressions 
Clasificación:
5.0

Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!

Joseph D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KODJO A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RUI HELDER GONCA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica E.  |  Overall Experience 
Clasificación:
5.0

Choose what I need for my stuff

Rogelio I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth C.  |  Overall Experience 
Clasificación:
5.0

Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!

CHOLA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  First Impressions 
Clasificación:
1.0

I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.

Kareem M.  |  Online Move In 
Clasificación:
4.0

Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).

LAWRENCE PAOLO M.  |  Overall Experience 
Clasificación:
5.0

Everything was flawless during the course of my contract. I would definitely use the service again.

Sean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NEKIA T.  |  Overall Experience 
Clasificación:
5.0

The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed. Gracias.

Cemella S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A M.  |  Overall Experience 
Clasificación:
5.0

Always clean and the workers are very nice and helpful!!!

Cara G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francesco f.  |  First Impressions 
Clasificación:
5.0

After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner. I will definitely recommend this place to friends and family. Good luck and God bless

ELIEZER V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Araceli L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PILARKATHRYN A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan a.  |  First Impressions 
Clasificación:
4.0

The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.

Camille F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana M.  |  First Impressions 
Clasificación:
5.0

Thank you for your service.

Joanitha G.  |  Overall Experience 
Clasificación:
5.0

The person that helped me was outstanding and very informative.

Charlie G.  |  First Impressions 
Clasificación:
5.0

I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.

deena i.  |  First Impressions 
Clasificación:
5.0

The staff was fantastic!

Aris M.  |  Overall Experience 
Clasificación:
3.0

You send out way too many emails

Kevin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSCLYN M C.  |  First Impressions 
Clasificación:
5.0

With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.

Camille F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REBEKAH G.  |  Overall Experience 
Clasificación:
5.0

NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well

David G.  |  Overall Experience 
Clasificación:
5.0

Muy buena atención

Dora M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises O.  |  First Impressions 
Clasificación:
5.0

I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I've also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website. Thunmbs up!

ROBES L.  |  Overall Experience 
Clasificación:
5.0

The manager and staff was exceptional and went over and beyond.

Jasmine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T.  |  Overall Experience 
Clasificación:
5.0

I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.

ROBES L.  |  First Impressions 
Clasificación:
5.0

Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!

REBEKAH G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Somer P.  |  First Impressions 
Clasificación:
3.0

Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.

Rochelle G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MC C.  |  Overall Experience 
Clasificación:
5.0

This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

Totally above my expectations in every way. Excellent service, friendly people, everything I needed.

ANTHONY V.  |  Overall Experience 
Clasificación:
5.0

Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.

Lori P.  |  First Impressions 
Clasificación:
5.0

Giselle was probably the best customer service staffer I've worked with. She was fantastic and a talented multitasker.

Jason K.  |  First Impressions 
Clasificación:
5.0

Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.

Erin R.  |  First Impressions 
Clasificación:
5.0

I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Gracias.

Cemella S.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful and courteous.

John Gregory B.  |  Overall Experience 
Clasificación:
3.0

My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.

Christine g.  |  First Impressions 
Clasificación:
4.0

Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can't spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine

Vickie S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly S.  |  Overall Experience 
Clasificación:
5.0

Excelente

Martin S.  |  Overall Experience 
Clasificación:
5.0

Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!

Jamie M.  |  Overall Experience 
Clasificación:
5.0

Ventura and his staff were extra helpful

VENTURA P.  |  First Impressions 
Clasificación:
5.0

The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.

Dorithy C.  |  Overall Experience 
Clasificación:
5.0

The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.

ANTHONY V.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service!!!!!

Joseph M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne O.  |  First Impressions 
Clasificación:
4.0

Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.

ELIZABETH G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAYTON M.  |  First Impressions 
Clasificación:
5.0

Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel

Noel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KESHERA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINE M.  |  First Impressions 
Clasificación:
5.0

They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!

Joseph M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TERIAL R M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara J.  |  First Impressions 
Clasificación:
5.0

Ventura was very helpful and courteous!

FRANK R D.  |  First Impressions 
Clasificación:
5.0

friendly staff

SCOTT TIMOTHY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAHELEN G.  |  First Impressions 
Clasificación:
5.0

Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it. Thank you UHaul.

Yvon S.  |  Overall Experience 
Clasificación:
3.0

Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager. The unit was a "handicapped" unit with just a regular 36" door not a roll up "garage door" type. Made for storing items very difficult.

joice f.  |  First Impressions 
Clasificación:
5.0

Ventura was very courteous

Jolie A C.  |  Overall Experience 
Clasificación:
5.0

Great service

WILLIAM M T.  |  First Impressions 
Clasificación:
5.0

Very nice rental truck and friendly people working there

Miguel G.  |  First Impressions 
Clasificación:
5.0

Exceptional

dan k.  |  Overall Experience 
Clasificación:
5.0

Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!

Jami R.  |  First Impressions 
Clasificación:
4.0

compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help

Mary Angela S.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly. This facility has a friendly, helpful staff and the place is spotless. Very impressive.

Thomas H.  |  First Impressions 
Clasificación:
5.0

The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.

Rob M.  |  First Impressions 
Clasificación:
5.0

.

JASONTHOMAS C.  |  Overall Experience 
Clasificación:
4.0

The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.

Arthur Z.  |  Overall Experience 
Clasificación:
5.0

Excelente

Maria S.  |  First Impressions 
Clasificación:
5.0

Storage facility is clean and secured

Yolanda C.  |  First Impressions 
Clasificación:
5.0

Great staff of people working there.

ANDREW G.  |  Overall Experience 
Clasificación:
5.0

Really great and helpful staff. Wish the hours were better but overall and excellent experience.

Isaac L.  |  Overall Experience 
Clasificación:
5.0

Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.

Elinor K.  |  First Impressions 
Clasificación:
5.0

Lovely representative, very helpful and informative.

Isaac L.  |  First Impressions 
Clasificación:
5.0

I was treated excellent by the girls they did a great job informing me of all my options.

ANDREW G.  |  First Impressions 
Clasificación:
5.0

Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. ¡Gracias!

Delilah R.  |  First Impressions 
Clasificación:
4.0

Good service, great help

Miguel C.  |  First Impressions 
Clasificación:
5.0

Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!

Dorithy C.  |  First Impressions 
Clasificación:
5.0

Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..

Dorithy C.  |  First Impressions 
Clasificación:
5.0

Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets. I highly recommend it!

DANIEL B.  |  Overall Experience 
Clasificación:
5.0

Awesome team and facility! I would recommend!

JAIME T.  |  Overall Experience 
Clasificación:
5.0

Manager was great

THOMAS R.  |  First Impressions 
Clasificación:
5.0

I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul

Pamela R.  |  Overall Experience 
Clasificación:
5.0

The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!

Marcia J.  |  First Impressions 
Clasificación:
5.0

First time I used a storage facility, It was very good and hassle free !

Anthony J B.  |  Overall Experience 
Clasificación:
5.0

Helpful associates .

Anthony J B.  |  First Impressions 
Clasificación:
5.0

Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.

Patrick M.  |  First Impressions 
Clasificación:
5.0

Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi

JORDAN M.  |  Overall Experience 
Clasificación:
5.0

Good service

RONY G. | Reservación
Clasificación:
5.0

Fantastic team at Uhaul New Rochelle and a great team leader.

NEIL A L.  |  Overall Experience 
Clasificación:
5.0

I was extrememly happy with the Uhaul service

Diana L.  |  Overall Experience 
Clasificación:
5.0

Everyone I spoke to at this location was very nice and helpful.

Melissa M.  |  Overall Experience 
Clasificación:
5.0

The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.

Matt S. | Reservación
Clasificación:
5.0

All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.

DA-SHEIANA B.  |  Overall Experience 
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