Customer Reviews for U-Haul Moving & Storage of N Richland Hills

8,293 comentarios

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Keep doing what you are currently doing.

Barry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Great job

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN H. 
Clasificación:
5.0

Very helpful to get jobs done really appreciated!!and very nice air condition & smooth ride thank you

randy H. 
Clasificación:
5.0

Great people, great service!

Ken N. 
Clasificación:
5.0

The truck was newer and drove great for 1000 miles while pulling my car.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

The customer service was wonderful! So easy. Thank you!

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
1.0

Lady helping us seemed in a rush and was very brash. My first online booking apparently didn't go through even though it said i had registered on my phone. We had to book at another location and then picked up the truck at this one. When I got there and tried to hand her the paper saying we had a truck booked she barked "I don't need that" and proceeded to bark orders for our DL and information. I understand it was a Saturday and they were busy, but coming from working customer service myself, I found the experience distasteful and disrespectful towards her customer.

Kristina C. 
Clasificación:
5.0

The road side assistance is horrible.i had a flat tire on Friday around 1:00pm and they show up until Saturday at 8pm to fix my tire I'm very obset about this I wasted two days because of a tire.

ELVIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly G. 
Clasificación:
5.0

Love the 24/7 self check in/check out platform. Keep up the good work

Bruce F. 
Clasificación:
5.0

Nice renting from them and they made it easy. Be sure and rent a few days early to get a bigger truck.

Jeanne K. 
Clasificación:
4.0

I used the online check-in and pickup feature. It's ok, but the last step is to pick up the keys which requires a trip to the office to get them. I really don't see the point in online pickup if you still have to go into the office anyway.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Andrew set us up with the right equipment for success. We really appreciated it.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

skipper K. 
Clasificación:
1.0

Originally the guy that helped me was great. But when I came back to get a dolly the guys where rude and took forever. When I returned the truck the guy who took it was a smart ass qnd very condescending and held my tongue and left without saying anything

Asa W. 
Clasificación:
4.0

Great experience! Keep it up!

Ed A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhiannon K. 
Clasificación:
5.0

The guy who checked me in was super friendly and very helpful.

Christine M. 
Clasificación:
4.0

Great place to rent a rental truck. friendly staff and a very organized workplace, I had no problems.

VALERIE R. 
Clasificación:
5.0

Super fast, easy checkout!

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
2.0

The two gentlemen working the morning of pick up acted as if neither wanted to help me. One guy finally did. The other guy met me at the trailer. I asked him to check my hitch because I wanted to make sure I had put it in there correctly. His response was, “It's on there,” without even checking it. The left back light of the trailer was out also. I have hauled a lot of things in your trucks and trailers over the years, and this experience had me worried the entire trip.

SUSAN V. 
Clasificación:
5.0

I am sorry I did not get the representatives when I rented. The gentleman was very efficient and courteous. I would highly recommend this facility.

Michael R. 
Clasificación:
5.0

The Staff were all very helpful!

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

Servicio al cliente

JEOSUA B. 
Clasificación:
5.0

.

Dwight H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ral R. 
Clasificación:
5.0

Great U-haul center. Good employees, good service, and good equipment. The only location i rent from. Thank you U-haul.

Steve G. 
Clasificación:
4.0

The contract was put under our son's name, guessing he was last to rent truck there. The associate asked for my husband's DL, but our son's DL number was on the contract.

Creed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet C. 
Clasificación:
5.0

Great location. We'll organized.

Daniel H. 
Clasificación:
5.0

Keep doing what your doing

Gary A. 
Clasificación:
5.0

Try every way possible to always rent from this location. Good folks, good service, good equipment. Thank you U-Haul.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilbur A. 
Clasificación:
5.0

Always rent from this location. The best equipment, the best service. Thank you U-Haul for helping make our moving a reality. We appreciate it.

Steve G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quinn C. 
Clasificación:
5.0

Jaron Luckenbill and Andrew Ross are top notch in customer service. Always there to help and get customers taken care of.

Mark C. 
Clasificación:
5.0

Super U-haul location. I always seem to get a better-quality truck and/or trailer at this facility, so this is where I go to rent. Thanks.

Steve G. 
Clasificación:
5.0

If you had large bins to rent for inside the trailer to place items in, I would have rented them.

Robert P. 
Clasificación:
5.0

Make sure I have AC that works.

Marc G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don B. 
Clasificación:
5.0

No improvments required, eveyrone was super friendly and helpful. Gracias.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Super fast and efficient. I had just set the brake and turned off the key and the guys were ready to check my truck in. Maybe took 1 or 2 minutes and I had my email receipt on the way.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monika Q. 
Clasificación:
5.0

Stop charging for miles when you are charge way too much for the trucks!

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan T. 
Clasificación:
5.0

Need better seals on the rental equipment that is kept in the truck or to remove items that arent rented. Seal broke on the dolly while i was driving so now it appears i used the equipment and possibily will be charged for something i didnt uitilize

Kenneth G. 
Clasificación:
5.0

My experience with U-Haul was amazing! I would recommend them to anyone. The customer service is outstanding!

Stephanie B. 
Clasificación:
5.0

Great customer service. Very knowledgeable employees who are friendly also. Very smooth transaction. Reserved online and was in

Marc H. 
Clasificación:
5.0

It was top notch service!

Dev W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

Everything went smoothly and the employees were very nice and helpful

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie P. 
Clasificación:
5.0

Great experience! I went to the Uhaul located on Hwy 820 and Old Denton Hwy. They didn't have what I requested but found a location a few miles away that what I was looking to rent. Both locations were extremely helpful and efficient. Great job!

COLLETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

fidel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall L. 
Clasificación:
3.0

we had an appointment and waited 30 minutes for others in front of of. Not sure if staffing issues or lack of attention to "appointments"... Otherwise, i would rate this location better.

tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
2.0

Terrible customer service. Waited in line for an hour to buy two boxes. Had one person working the counter. Terrible service

Jim M. 
Clasificación:
5.0

The staff at this UHaul site is excellent and very helpful. I will always recommend this location to anyone looking for moving or storage needs. Gracias

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

Extraordinario servicio al cliente

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
5.0

Diane was a great help. Very professional and knowledgeable. She's a nice asset to your company. Give her a raise.

DAVID H. 
Clasificación:
5.0

I wont go any where else.

ELLEN NEFF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Y. 
Clasificación:
5.0

Awesome and very knowledgeable people. Very helpful.

Tevita L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry G. 
Clasificación:
5.0

They were excellent in customer service

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice E. 
Clasificación:
4.0

Check trucks a little better. Truck was pulling to the left.

Felipe G. 
Clasificación:
4.0

Did not have trailer at the place of my reservation, was not notified. Wasted an hour of my morning to secure equipment.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lissett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel J. 
Clasificación:
4.0

Rental and return were very easy. Very good experience with everything.

Ed A. 
Clasificación:
5.0

I like it

Billy M. 
Clasificación:
5.0

Staff is friendly and fast. I have rented from this location several times and each time it's been a great experience. Good people make a business, keep those folks happy and your customers will be happy.

JUAN A. 
Clasificación:
5.0

Thanks uhaul.

curtis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FAITH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELLA O.  |  First Impressions 
Clasificación:
5.0

Andrew and his staff were AMAZING! I've been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza M.  |  First Impressions 
Clasificación:
5.0

Great employees

LESSIE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri W.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. I had a great experience here.

Robert S.  |  Overall Experience 
Clasificación:
5.0

Staff members all ways are willing to help

GRACIA H.  |  First Impressions 
Clasificación:
5.0

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen R.  |  First Impressions 
Clasificación:
4.0

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA D.  |  Overall Experience 
Clasificación:
5.0

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE B.  |  Overall Experience 
Clasificación:
5.0

Not much to say, everything went, and was, as I expected

REGINALD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANE M.  |  Overall Experience 
Clasificación:
3.0

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANIE M.  |  First Impressions 
Clasificación:
5.0

The facility and staff are great. I appreciate having good service. That's sadly, hard to get these days. They were very great. Gracias

GLENDA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNE D.  |  First Impressions 
Clasificación:
5.0

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDRA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steve c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MINNIE C.  |  Overall Experience 
Clasificación:
3.0

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  First Impressions 
Clasificación:
3.0

I could never get anyone to answer the phone when I called.

WENDY A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renee P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renee P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudolph P.  |  Online Move In 
Clasificación:
5.0

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  Overall Experience 
Clasificación:
5.0

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery M.  |  Overall Experience 
Clasificación:
5.0

The gentleman that facilitated our rental exhibited exemplary customer service. I don't remember his name.

robert d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen S.  |  Overall Experience 
Clasificación:
5.0

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

Albertha E.  |  Overall Experience 
Clasificación:
5.0

Very Good

russell t.  |  Overall Experience 
Clasificación:
3.0

I tented a Uhaul 15 truck and drove it for 1.1 miles. The tattooed lady charged me 2 gallons of gas for 1.5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1.5 miles? I still cannot.

Giuseppe S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

juliana m.  |  Overall Experience 
Clasificación:
5.0

Office was great.

JoAnn L.  |  Overall Experience 
Clasificación:
5.0

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS U.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

russell t.  |  First Impressions 
Clasificación:
5.0

Check out staff on Monday was very helpful and friendly.

Jere M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MARJORIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Pedro H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAISY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dacy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric s.  |  First Impressions 
Clasificación:
3.0

Very pleasant experience with staff. Staff is professional and friendly. Hopefully I will have the same experience in the future.

Kathy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon B.  |  Online Move In 
Clasificación:
5.0

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenji H.  |  First Impressions 
Clasificación:
5.0

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene K.  |  First Impressions 
Clasificación:
1.0

They never answer phone. Never returned call and when I drove up there the employee who didn't answer phone was as on her personal phone. Plus's Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R.  |  First Impressions 
Clasificación:
5.0

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yalonda r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A.  |  First Impressions 
Clasificación:
5.0

Andre was great !

Laura R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARJORIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramy C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Samantha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREN M.  |  First Impressions 
Clasificación:
2.0

Storage had broken glass inside it when I moved in. Employee that checked me in saw it but just left the mess. I mived out three weeks later, checked out, cleaned unit, removed lock and turned in card. Then I get a bill with a late notice attached. I called and I was told someone would call me back. A week later I have heard from no one.

STEPHEN C.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful!

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A.  |  Overall Experience 
Clasificación:
5.0

I wish I had been reminded that they already had a lock in my storage unit before I bought one form the store inside. But I'm going to see if I can do a return on one of the locks.

Christina P.  |  Online Move In 
Clasificación:
5.0

While I don't like to think about how much money I spent on storage these past several years, I was highly satisfied with this Uhaul facility. Thank you for keeping my stuff safe.

FREDERICK P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonso O.  |  First Impressions 
Clasificación:
1.0

We moved my son's apartment into a unit over four years ago. When we recently came to get his stuff, we found a U-Haul lock in a slot next to the lock we put on. When we asked the staff, they said that they did not have the key and that the U-Haul lock was required. He said he had been working there two years and they always require that lock. When I told him that we were not required to get that type of lock when we moved in, he said it was required back then also. Obviously he was lying as he was not there four years ago and I was. I called Diane, the manager to see if they had a remedy but alas more terrible service as she never called me back. Probably too embarrassed by there blatant incompetence. We had to call a locksmith to have the U-Haul lock removed for $173. I would never use this location and warn everyone to stay away.

Donald M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha S.  |  Overall Experience 
Clasificación:
5.0

We changed from a smaller to a larger room. Very happy with the whole upgrade process. It was quick and efficient.

RICHARD H.  |  First Impressions 
Clasificación:
4.0

No one really answers the phone at the local center and often you have to wait in line for a long time

sandra b.  |  Overall Experience 
Clasificación:
5.0

I have used this UHaul as my storage unit for years simply because they provide a safe storage facility plus the customer service is very good. I moved from another storage facility years ago to this one and have never had a problem. Again, it is a safe place to store your personal and/or business equipment.

MICHAEL GREGORY G.  |  Overall Experience 
Clasificación:
5.0

Gracias

Debra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KY Z.  |  First Impressions 
Clasificación:
5.0

The two guys working the front were AWESOME & so friendly! I wish I could recall their names, but they were working on 01/29/21, in the afternoon, around 3:30 p.m. Thanks again for AWESOME Service, great Customer Service really goes a LONGGG Way! Sincerely, Ryan

ryan m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
4.0

Open a little earlier and little later would fit the average worker. You did have some AC issues early in my stay. I understood that you did a daily walk thru to see if locks were on, people had vacated, etc. That is what I was going on by leaving my card in my spot.

Mary H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service was provided by every employee. Will highly recommend this location.

GREG M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Basha Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley Ann F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyunna T.  |  Online Move In 
Clasificación:
1.0

I've used uhaul many times and this experience has by far been the worst. Pick up location was amazing . The staff was helpful, polite, courteous and friendly. They were above amazing with customer service. The drop of location was the worst experience I have ever had with a business ever. The location itself was clean and tidy. Jarom/ jason not sure exactly his name. ( Light blonde/Reddish fuzzy hair in a bun on his head, wore orange bandana) and the the other man who Claimed to be the assist manager by far worst customer service from those two. You never tell or talk down to your customers. The assistant manager wouldn't reprimand his employee from be obstinate after I asked him several times to stop speaking to me. I even called Diane Talley.....useless ....she just wanted me to use online. I had to continue to tell her employees to stop telling at me so I could even speak to her. The way to this store is run is absolutely ridiculous. I will be calling and filing s formal complaint. They had one employee that went above and beyond to try and fix the situation. Angel May. He apologized even said he was sorry that I shouldn't have been treated like that. You definitely need to go through clean house and hire more people like Angel May. He was really great when the rest of your staff is by far the worst customer experience I have ever experienced.

Samantha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  First Impressions 
Clasificación:
4.0

Local U-Haul folks couldn't have been better. The company needs assistance with its computer system. I tried twice to get auto payment established. Both times failed (one cost me as overdue charge) and the other cost me a trip to your facility to establish when the system didn't function.

Jerry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany M.  |  First Impressions 
Clasificación:
5.0

Diana and crew were wonderful.

derek p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

claudia t.  |  First Impressions 
Clasificación:
5.0

Great employees at this store

Austin C.  |  Overall Experience 
Clasificación:
5.0

Always had great service and they would resolve any issue I had. Ty again

Michael S.  |  Overall Experience 
Clasificación:
5.0

I would like to say that the staff here at this facility is very friendly and knowledgeable. This is a great group of employees.

Thomas A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rita f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

guadalupe a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and we received everything g very quickly.

Eric B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shari b.  |  Overall Experience 
Clasificación:
5.0

Andrew went above and betting to help ME. He is a truly great assett to your business. Thank you Andrew for the help when I could not step into the dock, you kept from falling and hurting my self.

Jimmy T.  |  First Impressions 
Clasificación:
4.0

Mgr is very helpful and pleasant to do business with. The young lady that assisted me was also very helpful. The Male employee is unprofessional and rude each time I've had to deal with him.

Ricki F.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Norton B.  |  First Impressions 
Clasificación:
3.0

Waiting to talk to staff can be way longer than needed. Renting vehicles takes way longer than what I need when I need help with a storage unit. Higher price than other options in the area.

ROGER F.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Clean, good security, easy access. Staff is very helpful.

Jodie H.  |  Overall Experience 
Clasificación:
5.0

This was my first storage rental. I had a very good experience.

Terry B.  |  Overall Experience 
Clasificación:
5.0

No comment.

Pete S.  |  Overall Experience 
Clasificación:
5.0

Excellent .

marjorie h.  |  Overall Experience 
Clasificación:
4.0

The improvement suggestions I would recommend are: 1) more staffing on weekends 2) quit increasing rent for long time storage renters. It should actually be incentivised to reduce rent w/ longetivity

sandra b.  |  Overall Experience 
Clasificación:
4.0

Clean storage unit, plenty furniture dolly wich make easy, the only thing though is the yellow bar between the concrete is dangerous I felt my self because you have to put you foot there for unpackin.

marjorie h.  |  First Impressions 
Clasificación:
5.0

The girl that helped me was patient, knowledgeable and professional. You better hang on to her. She is an asset to your company.

Barbra S.  |  First Impressions 
Clasificación:
5.0

Overall it was good

Armando V.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and friendly even with assisting me in closing out a storage contract I'd had for 17 years.

HAL G H.  |  Overall Experience 
Clasificación:
5.0

Personal profesional

David S.  |  First Impressions 
Clasificación:
4.0

The ladies at the desk at the Blvd 26, North Richland Hills Location on Saturday, August 31 were extremely helpful. Unfortunately, I did not write down their names.

Linda B.  |  Overall Experience 
Clasificación:
5.0

I have been very pleased with the service at this U-Haul facility.

chuck w.  |  Overall Experience 
Clasificación:
5.0

Gracias

Teresa B.  |  Overall Experience 
Clasificación:
5.0

Quick and painless. Made our move very easy. Gracias.

Randall M.  |  First Impressions 
Clasificación:
5.0

Great service

Tyrone G.  |  First Impressions 
Clasificación:
5.0

Had no problems. clean

HALLIE F.  |  Overall Experience 
Clasificación:
4.0

I experienced a great welcome from employee Viver White. She helped me through my process. Overall a good job

Armando V.  |  First Impressions 
Clasificación:
5.0

Employees were very prompt and polite. The amount of free carts were plentiful and made our move exceptionally quick! Moving is never any fun so thank you all for a pleasant experience

Jocelyn E.  |  First Impressions 
Clasificación:
2.0

Staff always seemed to busy to help customers inside. When you would call, their phones were always forwarded to main customer service. Prices too high for storage room you received.

James H.  |  Overall Experience 
Clasificación:
4.0

Direct phone access...Messages left at the call center were unanswered. I left multiple messages, no reply. When I was able to go in, the person I spoke to said he didn't know how to check to check VM

Katrina R.  |  Overall Experience 
Clasificación:
5.0

Thank you for your services

SAUNDRA C.  |  Overall Experience 
Clasificación:
5.0

Your team could not have been more helpful in taking care of my needs. They greatly exceeded my expectations. Gracias.

Brian C.  |  First Impressions 
Clasificación:
3.0

Decent storage for a decent price. Pay extra for 24 hour access.

EMILY R.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly. I had a little trouble moving out since I wasn't living near the unit (500 miles away) and they wouldn't cut my lock off for the moving company. It all worked out in the end.

LESLY E.  |  Overall Experience 
Clasificación:
4.0

Agent on duty was very helpful. I've used your service before and was always pleased.

Jackie B.  |  First Impressions 
Clasificación:
2.0

Noticed there was pests feces from mices in my unit, mentioned it to the manager at the time which was last year and nothing was done. Items were damaged from the flood.

TIFFANY F.  |  Overall Experience 
Clasificación:
5.0

Nice work for everyone here , I had no issues and they all made us feel welcome !

scott s.  |  Overall Experience 
Clasificación:
5.0

The employees here are awesome and very helpful! Clean location and tons of space.

Zachary T.  |  First Impressions 
Clasificación:
4.0

Very friendly staff

michelle c.  |  Overall Experience 
Clasificación:
5.0

The staff was great live them will come back again again

CATHY J.  |  Overall Experience 
Clasificación:
5.0

Employees very courteous and the facility very clean.

Perry S.  |  First Impressions 
Clasificación:
4.0

Access was confusing - told I had to "check-in" by some and I didn't by others. Call button by door never worked and at times the automatic door seemed to not work properly. That was my only complaint

Bradley A.  |  Overall Experience 
Clasificación:
5.0

Great service

Bernadette B.  |  First Impressions 
Clasificación:
5.0

Staff was always really friendly and willing to help. You have a great team at this location!

Logan B.  |  Overall Experience 
Clasificación:
5.0

Personnel was helpful & professional. Good value for the prices. Gracias.

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Thank you for making everything convenient and working with me anytime I had an issue.

Gordon P.  |  Overall Experience 
Clasificación:
1.0

I moved my things out of this storage facility in August. I keep receiving emails and phone calls, telling me that I am late on my rent. Now it appears that you have put my move out date in November.

DEBBIE J.  |  Overall Experience 
Clasificación:
5.0

Thank You! Everyone was courteous, responsive and very customer oriented And I really appreciate the Very clean bathroom within the storage unit building!

Teresa B. | Reservación
Clasificación:
1.0

The staff was friendly but not helpful. I had a unit there for 2 months. I would have stored by business materials there for years if my experience wasn't so terrible. I had NUMOROUS issues there!

kelly l.  |  Overall Experience 
Clasificación:
4.0

Friendly staff, very helpful too! Made my move easy! Thanks uhual, I would definitely come back again!

Kendra d.  |  Overall Experience 
Clasificación:
5.0

Convenient and affordable.

Crystal M.  |  Overall Experience 
Clasificación:
2.0

No one has any customer service skills. Additionally, if the manager is the only one that can do certain things then that is a failure on the manager to properly train.

Javier A.  |  Overall Experience 
Clasificación:
5.0

great

Melissa G. | Reservación
Clasificación:
5.0

Friendly, courteous staff

DAVID W. | Reservación
Clasificación:
5.0

Good staff!

Onesimo N.  |  Overall Experience 
Clasificación:
3.0

A bit expensive for the mediocre service. I appreciate the help of the storage locker, but there were a lot of confusions with the staff that added extra stress.

Enrique R.  |  Overall Experience 
Clasificación:
4.0

For now the space that I was, I will rat it above average because I have not moved in yet. Also I was told that the first one month was free, when I visited one of your locations on 81 I was not told.

george a. | Reservación
Clasificación:
5.0

I loved it

NIChOLAS R. | Reservación
Clasificación:
4.0

thx

Alex D.  |  Overall Experience 
Clasificación:
5.0

The staff was always polite and ready to help

PATRICIA Y.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful whenever I had a question or a problem. I had the unit for abt 2 1/2 years during 2 moves and was always pleased with the condition of the storage areas each time I went in.

RUTH C.  |  Overall Experience 
Clasificación:
5.0

Everyone very helpful so far so good

Donette F. | Reservación
Clasificación:
5.0

The staff was very friendly and super helpful! Everyone was so nice! They made it really easy to access the U-Box.

Amanda C.  |  Overall Experience 
Clasificación:
5.0

Great facility with friendly team.

Kenneth B.  |  Overall Experience 
Clasificación:
1.0

The staff seemed as though they did not know what they were doing. I had to wait 30+ minutes past my scheduled pick up time to receive my Ubox. Staff were essentially clueless. The manager was great.

kelsey t.  |  Overall Experience 
Clasificación:
5.0

Great 3 years thank you!

JULIE B.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

CHRISTIE O.  |  Overall Experience 
Clasificación:
3.0

We had continual issues here with the doors being wide open. We didn't feel that is very "secure". The staff was extremely rude with us about issues, and we even had to get the manager involved.

jay t.  |  Overall Experience 
Clasificación:
5.0

Great facility. I spent several hours alone trying to sort through my unit, and I always felt safe 100% of the time. Very clean. Staff is helpful. I would definitely rent here again. Highly recommend!

JOLYN S.  |  Overall Experience 
Clasificación:
1.0

The manager of this store does not have a single thread of customer service. He never returns calls and employees there say he is a joke as a manager. Not good for uhaul s reputation

DAVID S.  |  Overall Experience 
Clasificación:
5.0

Na

james b.  |  Overall Experience 
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