El cliente no dejó un comentario.Ladonna R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Muskogee
Muskogee, OK 74403
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Barbara C.
El cliente no dejó un comentario.SA L.
El cliente no dejó un comentario.Sharon E.
Great customer service.Edward B.
The truck nearly caused me to be involved in a wreck due to poor maintenanceAdrian D.
Sean was very courteous and friendly. Thanks!VAN B.
Brett at the Muskogee location is seriously the most helpful person. He was so nice && knew everything! That young man is a hard worker. For anything I need with moving I will always come there.Megan Y.
El cliente no dejó un comentario.NABILL G.
very helpful people, they knew what they were doingDoyle T.
Very helpful staff. Great manners and professional behavior from the manager.Timothy V.
El cliente no dejó un comentario.EVETTE T. | First Impressions
El cliente no dejó un comentario.Kenneth G. | Overall Experience
I was overcharged $50. The day I rented the storage unit, I stated I only needed the unit through August 24. I was charged for the unit through September 28. When I looked at the bill, I asked why I was charged $150 when it should have only cost me $100. I was assured I was misunderstanding my bill. Getting this survey now because my rental agreement is over confirms I was overcharged by $50. Am I still able to get a refund for the extra $50 I was charged?kimberly o. | Overall Experience
El cliente no dejó un comentario.John A.
Everything was great. The person that assisted me was fantastic.Tracy W.
Tried for a week to call and make a payment and it kept sending me thru the automated system if making a payment I will talk to someone or not make it at all!Thomas C. | Overall Experience
Thank you for putting safety firstVICKY S. | First Impressions
This uhaul has a lot of convience factors and love the layout. The customer service is nice, professional, and helpful when needed. GraciasIsis M. | Overall Experience
Friendly, fast! Great customer seeviceMichael R.
Good Shop. Very large selection for just about any rental need you may have from, Storage, Trailers, Vehicles, Etc. However never received my rental contract or receipt with total amount charged for the rental. Needed for business purposesRuss W.
El cliente no dejó un comentario.Genevieve H.
Always nice and helpful. Would always go the extra mile if I needed help with anything.christine p. | Overall Experience
The guy was prompt in getting the pick-up and very nice. When we returned the pick up that was handled very promptly, too. Really appreciated that! It all went very well so don't have any suggestions for improvement.Ernest G.
El cliente no dejó un comentario.Johanna R.
El cliente no dejó un comentario.Krystle M.
The Muskogee location at Main and Shawnee streets was very good. I had no problems and people were very pleasant and easy to deal with. The experience was excellent.Donald H.
El cliente no dejó un comentario.Dillon K.
El cliente no dejó un comentario.Jillian B.
El cliente no dejó un comentario.MICHAEL C.
Y'all are doing a good job. Keep it upCaleb B.
Online system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.Gaylen S. | First Impressions
El cliente no dejó un comentario.Angelina S.
I went to a Uhaul on Country Club Road that I had a reservation with. I looked at my confirmation text as they didn't have a reservation. The reservations said to pick-up on Shawnee. The girl said that happens all the time, sometimes you have to pick up at a different location. I questioned it at least 3 more times because I knew the owners were different at the locations. She assured me to go to the other location. I waited in line over 20 minutes. They did not have a reservation for me. It was concluded that someone altered my reservation & gave it to someone else. I did receive an email about that persons reservation with a card number that was not mine. If this wasn't bad enough, the truck I did finally get reaked of marijuana!!! I paid 3 employees who had to work an extra 2 hours overtime to load the truck after this mistake cost me a lot of extra unplanned time. I then had to go to my sons high school football game & was so embarrassed to smell of weed.Beau S.
The truck we had had broken belts in the tire made for a rough ride the radio didn't work so it was a very long 12 hour driveNeoma W.
El cliente no dejó un comentario.Randall D.
El cliente no dejó un comentario.Tim D.
The reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.Bill M. | First Impressions
El cliente no dejó un comentario.JEFFERY R. | First Impressions
El cliente no dejó un comentario.Tyrone A. | First Impressions
The customer service from your toll free number was horrible and not helpful.Tiffany L. | Overall Experience
The owner of this location is truly a good man.April S. | Overall Experience
El cliente no dejó un comentario.Travis B.
El cliente no dejó un comentario.J L.
The first truck broke down before we got out of town. The paperwork is to much trouble to do by computer or phone. You aren't really told anything from the rental, so on returning the truck, all we had to was time consuming. Didn't like that at all.Roy B.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.Kimberly C. | First Impressions
The young men that I interacted with at this location were polite, well informed and seemed to enjoy working there. Tell them Thank you again for me.Bruce W.
Brett Crimm was extremely polite and pleasant. He made the whole experience flow flawlessly. I was in and out quickly. I will definitely go back next time I need a trailer.Leslie M.
El cliente no dejó un comentario.Barbara W. | First Impressions
El cliente no dejó un comentario.Bianca J.
We had to take it to this location because the location it was set to go back to said they would not take it. They were no longer taking the trailersSHAUN W.
El cliente no dejó un comentario.Matthew A.
Overall using the u-box containers was great. It was easy and the price was good. But getting in contact with someone from Uhaul was awful. Most times I had to wait on hold for 40 minutes to reach someone. I called muskogee several times only to be routed to the main uhaul number. I travelled down there and the clerk didn't seem to know anything and gave me the cellphone number of her boss who never picked up or returned my call.Jaylen G.
Offer 8 hour rentals. Twice we have returned the rental in about 3 hours after fulfilling our need for a trailer.Janice C.
El cliente no dejó un comentario.Cary R.
El cliente no dejó un comentario.Kyle V.
Would use you again if I needed to.Denise H. | Overall Experience
There’s were out of roaches in our stuff when we picked them out.Shiheria A. | Overall Experience
Nothing I can tell right now. Moses G. 1brokeman.comMoses G.
El cliente no dejó un comentario.ROBERT L.
My uhaul experience began with B and B small engine site I. Tulsa. I booked 3 weeks in advance to ensure no problems. The evening before rental time, I received a voice mail stating the truck would not be available until 9 rather than 0830. I returned the call a short time later and was told my reservation was canceled. After some discussion, I was assured the truck would be available. That was fine until there was no truck at 9 or 10. My son was redirected to the muskogee site and was able to get a truck...thankfully. it took a fair amount more time for the move as the help available that morning was not available in the afternoon. I was very disappointed in the overall experience.Augustus D.
Unit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.Benjamin P. | Online Move In
El cliente no dejó un comentario.Jeffrey M. | First Impressions
El cliente no dejó un comentario.Scotty W.
I needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furnitureJudy M. | First Impressions
Go in office to rent and not onlineAlrika C. | First Impressions
Unbelievable compared to others I've used, impeccably clean, nice staff and overall perfect!Anita L.
El cliente no dejó un comentario.Jerald H. | Overall Experience
I never used the storage. Found a house and didnt need itVIRGINIA R. | Online Move In
El cliente no dejó un comentario.Joel E.
El cliente no dejó un comentario.BRIAN E.
Great friendly staffSandra F.
Very great service, and polite.CEDRIC M. | First Impressions
El cliente no dejó un comentario.Randall C.
El cliente no dejó un comentario.April S. | First Impressions
Thank you so much for helping me through these tuff times I really appreciate you guys I will definitely recommend this place to my friends and familyyadira a. | Overall Experience
There is nothing more you can do. The staff was fanastic and helpful. I got directions and they seemed to care. Friendly and knowledgeable I will defentifly use them in the futuregregg W.
El cliente no dejó un comentario.Ladonna R. | First Impressions
El cliente no dejó un comentario.April S.
The window on the driver's side was broke. If you rolled it down it would get stuckChad D.
Keeps up good worksJames L.
Very helpfulTerral G.
My car transport that was promised to me at the Muskogee location, after my reservation was moved there from Broken Arrow, was not there when I came to pick it up. I was told my reservation was in Tulsa but they also didn't have a transport available. They then made me drive 20 miles to Wagoner to pick up another trailer but when I got there there was no one at the location. After being on hold for 20 mins I was told by someone to hook the trailer up myself only to find out when I got back to the Muskogee location that it was ILLEGAL to hook up your own U-Haul trailer in Oklahoma. Also the trailer was not dispatched to me like the last on the phone said so I was driving with a illegally hooked up stolen trailer. You guys made several promises to me and broke them all. Not to mention how much my money and time you wasted making me drive all over to fix your poor planning.Dylan F.
El cliente no dejó un comentario.Carl B.
El cliente no dejó un comentario.David H. | Overall Experience
Fast, friendly and efficient.david H.
El cliente no dejó un comentario.Jayton S.
El cliente no dejó un comentario.Ronald M. | First Impressions
El cliente no dejó un comentario.Ronald M. | Overall Experience
El cliente no dejó un comentario.George M.
At your Muskogee, OK location, Sean your employee was amazing at helping us. Upon our arrival Sean stated he had no toes available at his location and he would double check what he said to be sure nothing had change. Well, nothing change so he reserve us for one at FT.Gibson,OK location. Upon arrival it was 8:54a.m. we waited until 9:20 to 9:30 somewhere between that time before calling customer service because nobody was on site.so about 9:30 I called Sean at your Muskogee OK Location, he immediately got on the phone to contact supervisors for us after speaking to him customer service finally picked up their busy line. About time she got a hold of supervisors in this area for FT.Gibson she explained to me that someone was already on my case and provided me with a number to call supervisor if I need to get a hold of someone, shortly after customer service conversation (she was amazing too cant recall name) Sean called back told me to come back to Muskogee Location he will set us up for the inconvenience. He had a tow get returned withing in that time from of us waiting at FT.Gibson location. Sean definitely need a raise for what he has to endure and how well he handle his customers no matter the situation. I can him 5 stars but I only gave above average due to the wait and having to drive back.Sherri L.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Elissa J. | Overall Experience
His name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!Amie G. | First Impressions
El cliente no dejó un comentario.Shawnda P.
El cliente no dejó un comentario.Raymond C.
El cliente no dejó un comentario.Janice C.
El cliente no dejó un comentario.Sharon Kay W. | First Impressions
El cliente no dejó un comentario.KYLE BOYD V.
El cliente no dejó un comentario.Kenneth G.
Get door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.Harry W. | First Impressions
El cliente no dejó un comentario.TOMMY L.
Charged me twice on my cc. The receipt that was emailed doesn't agree with what was deducted from cc. Had less 24 hours and was charged for 2 full days. Will be filing a complaint asap with BBB!Daphne S.
El cliente no dejó un comentario.Jamie S.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.GARY M.
Honestly, nothing. I had a great time with great customer service. Definitely recommend!Makhayla S.
El cliente no dejó un comentario.Levi W.
The dude at the counter was a pleasure to deal with. Super friendly and personable.Cleve R.
El cliente no dejó un comentario.Elissa J. | First Impressions
Excellent staffrebecca s. | First Impressions
El cliente no dejó un comentario.Howard A.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Randall C.
Local guys went above and beyond!! Thanks guys ðŸ˜Štricia P.
El cliente no dejó un comentario.Laura M.
Getting my U-Boxes to a rather remote location took a couple phone calls but the staff was friendly and very helpful. My contact, Kiera, helped get me connected from Tulsa to Muskogee and the delivery person, Jeff, was both friendly and helpful. My thanks to the entire team.Jeffery F.
El cliente no dejó un comentario.corey W.
Great service!Jose M. | First Impressions
El cliente no dejó un comentario.Shiheria A. | First Impressions
El cliente no dejó un comentario.Shiheria A.
U-Haul helped me in a critical moment in life, making my life so much easier. And because of the first month's free rent policy I benefited from that, it really served me a lot and even if I was charged, the amount is minimal. Space is huge and clean, dry, amazing!King Yam T. | Overall Experience
El cliente no dejó un comentario.Amandy G.
Good equipmentâ€¦..good employeesâ€¦.would recommend every timeâ€¦.thanksJames W.
El cliente no dejó un comentario.Anita B. | Overall Experience
El cliente no dejó un comentario.Holly R.
El cliente no dejó un comentario.Patricia D. | First Impressions
El cliente no dejó un comentario.Wesley F.
Very best uHaul location!! Excellent service and attentive to the customers needs!!Kim S.
Staff was always helpful and friendly, and ready to help you with your needs, facility was really clean we rented a truck to move in to our house and we stored somethings while my shop was being built. We had My mother-in-law rent a truck when she moved from California to Oklahoma and she rented a storage unit when she arrived great service, we strongly recommend them.Lynnette A. | Overall Experience
Amazing facility and staff!!crystal c. | First Impressions
El cliente no dejó un comentario.jerry L.
El cliente no dejó un comentario.patty s. | First Impressions
I still don't have my lock.Lari C. | First Impressions
Jeff was wonderful and very helpful.Heather M.
El cliente no dejó un comentario.Beverly M.
Very friendly staff got us in and out quickly. Would definitely Use this location againBrandon H.
No comment at this time .Delbert R.
I had received this unit in an ugly divorce and had to handle the transfer and such by phone from three states away. Hunter was awesome and worked with me through it. When I was finally able to come and collect the storage items, all was well stored, cool, clean and safe. Best storage experience ever!alexander a. | Overall Experience
El cliente no dejó un comentario.Roy W.
El cliente no dejó un comentario.Dianna M.
El cliente no dejó un comentario.Christopher M. | First Impressions
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.STACIE R.
El cliente no dejó un comentario.Jim G.
El cliente no dejó un comentario.Lawrence T.
El cliente no dejó un comentario.Jann M. | First Impressions
El cliente no dejó un comentario.Judy S. | First Impressions
El cliente no dejó un comentario.Robert P. | Overall Experience
El cliente no dejó un comentario.Luis R. | Overall Experience
Staff was friendly and helpful. Nice big facility.Clayton C. | First Impressions
El cliente no dejó un comentario.CARLISS A D. | Online Move In
Was not given the directions to unset alarm, therefor it set off when i open unit- and there is a big rat poison trap thing in unit taking up space, there was a pop spill or something in drive in bay, but other wise affordable and convenient with the carts.Benjamin P. | Online Move In
El cliente no dejó un comentario.Zetta B. | Overall Experience
The staff is always friendly and helpful and if you ever have a problem they do their best to help.Doris F. | Overall Experience
El cliente no dejó un comentario.Rebecca L. | Online Move In
El cliente no dejó un comentario.Michael D. | First Impressions
El cliente no dejó un comentario.Rebecca E. | Online Move In
The gentleman that helped me was awesome and understanding, I had already took the truck and trailer to clean it before I dropped it off.. I also got you guys a tow package installation via word of mouth the same day...Robert M. | Online Move In
El cliente no dejó un comentario.larry c. | First Impressions
Everyone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.lesa k. | First Impressions
I was extremely happy with my storage unit until my belongings got infested with roaches and spiders from a nearby unit. Then several of my boxes of books got destroyed from what I'm assuming to be either water or poison. I would use this facility again but put my belongings on boards and spray poison around my boxes.Sara B. | Overall Experience
El cliente no dejó un comentario.BRAYLON D. | First Impressions
They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.Mickie M. | First Impressions
They go out of their way to make things right if there is a problemDoris F. | First Impressions
My storage space's floor appears to be severely stained.Daniel A. | First Impressions
The tag was still on the unit saying "ready for move in". My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said "oh, you could have removed that". There was supposed to be a free lock inside the unit, but there wasn't. Luckily we already had our own.Thomas E. | Online Move In
El cliente no dejó un comentario.VARO D. | First Impressions
Wish access hours were later we still had to move laterKimberly T. | First Impressions
El cliente no dejó un comentario.Gage H. | First Impressions
El cliente no dejó un comentario.Felicia B. | First Impressions
People were friendly and helpful.matthew o. | First Impressions
Very helpful. Nice Gentlemen. Explain everything in detail. Will definitely use services here again. Gracias.yadira a. | First Impressions
Servicios adicionales en esta ubicación
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