Sean was very nice and helpfulStefanie J.
Customer Reviews for U-Haul Moving & Storage of Muskogee
Muskogee, OK 74403
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
One of the kindest office staff I've ever met. Customer service is excellent!!!! I will continue to recommend to others!Kristen R. | Overall Experience
Marcus was awesome. Great customer service.LARHONDA M.
El cliente no dejó un comentario.Brian A. | First Impressions
El cliente no dejó un comentario.Brian B.
The Equipment was clean and well maintained and staff friendly and very helpful. I will use them again if I ever need to move anything.Steven F.
El cliente no dejó un comentario.Jim D.
El cliente no dejó un comentario.Elizbeth T.
El cliente no dejó un comentario.Lee P.
The facility and staff are phenomenal in every way. Very easy on the wallet and nice to be around.Robert C.
I've been doing business with UHaul for near 50 years now. I can't remember 1 bad experience I've encountered. Always there for the customer. Keying the Muskogee Oklahoma Main street location is extremely easy to do! The facility is conveniently located, well cared for, offers "everything" pertaining to moving families or business and everything in between. The Crew at this location are exceptional stellar in both their knowledge and customer service. I always feel good during and after the using their equipment. I trust them 100% and recommend them to everyone needing equipment, advice, dependable availability of anything needed to move, tow or store something these are the "go to" folk.Robert C. | Overall Experience
Everyone there is professional and friendly and goes out of their way to help. You all are the definition of customer service.Rhonda S.
El cliente no dejó un comentario.leeannie A.
nothing. fast, friendly been here a couple of times. great serviceJeff H.
Workers could not have been nicer and helpful from beginning to my returned transaction. 10 stars for merobert F.
Sean and his crew were a pleasure to work with. Always very helpful and polite. I will recommend this facility to everyone I know!Valerie B. | Overall Experience
Marcus wilhkter was very nice helpfulKRYSTLE M. | First Impressions
El cliente no dejó un comentario.Nanette H. | Overall Experience
El cliente no dejó un comentario.LORA C.
Fast, friendly, and efficient staff.Ray G.
El cliente no dejó un comentario.Kendra L.
Everyone I've dealt with at Uhaul enstow confidence in my choice of self move. I remain a loyal customer, as my father was.Robert C. | First Impressions
One word Awesome! Great Manager and people working on the inside!Anita J.
We spoke with Sean prior to our trip to Muskogee to move things out of our UHaul storage and confirmed he would have our truck rental ready by 7am Saturday, 10/29th. To ensure the truck was ready promptly at 7am when our movers were ready to load our truck, Sean personally went and picked up our truck from another location! He kept in contact with us so we felt assured everything was running smoothly, though we were 6 hours away. Sean also helped us with our prior truck rental and storage space reservation. We weren't sure what size we needed, so Sean helped us decide on the proper size, which was spot on! The storage building is always clean and neat, as is the store. We can always walk in and grab the supplies we need and appropriate size boxes. Great staff at our Muskogee, OK store!Phillip D.
El cliente no dejó un comentario.DeWayne M.
I highly recommend this facility. Very tho is neat, clean. Staff is friendly, professional. Manager Sean extremely helpful and courteous and made our move so easily! Highly recommend.Kang H. | Overall Experience
El cliente no dejó un comentario.Patricia m. | First Impressions
The people were very friendly and helpful with everything!!!SAMANTHA M. | Overall Experience
El cliente no dejó un comentario.BOOKER H. | Overall Experience
I will recommend it to everyone it's clean safe and kind staff I loved it and if needed this is where I would goLUCINDA G. | Overall Experience
This location says they often get equipment from that store that needs repairsforrest F.
Always do a great jobJohnie R.
El cliente no dejó un comentario.Derek W.
El cliente no dejó un comentario.Zachary P.
Everything was okWilber C.
El cliente no dejó un comentario.Thomas A.
Everything was greatWolanda M. | First Impressions
El cliente no dejó un comentario.chris C.
El cliente no dejó un comentario.Niki W. | First Impressions
El cliente no dejó un comentario.Rodney C.
El cliente no dejó un comentario.Debbie B.
Wonderful experiencebre H.
El cliente no dejó un comentario.Gary H. | Overall Experience
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Michelle F.
Was charged for driving 2 miles over but we received no credit for returning the truck and trailer a day early and almost 3/4 tank of gas. Also the receiving associate was very dismissive when receiving the keys.Brandon J.
El cliente no dejó un comentario.cheri p. | First Impressions
El cliente no dejó un comentario.Randell C.
Great customer service. Thanks Uhaul.meryl H.
El cliente no dejó un comentario.Brenda P.
This location treated us like we are friends from the first time and it's been consistent. We rented from this location more than 5 times now. Damon and Krystal has been very helpful and attentive to us.Trinity D.
Overpaid and was offered a certificate. Tried to get resolved same day.Stephanie R. | Overall Experience
Shawn does a great job and is very helpful.LOREN F. | First Impressions
Dolly was greasyJoshua J.
El cliente no dejó un comentario.Ashley W. | Overall Experience
El cliente no dejó un comentario.Rhonda G. | First Impressions
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.JERRY J.
i understand everyone has a child to get home to or just because you have 10 minutes till closing time to be rude and rush me out the store. i forgot his name but i’m assuming he’s the manager of the store. you have to be nice and respectful at all times and he was not friendly at all.BRIANNA L. | First Impressions
Charged me for 5 gallons of gas. I made sure to have the gas needle above where it was when I picked it up. I smell a scam and they have not heard the last on this.Sean L.
Best customer service here!amy M.
El cliente no dejó un comentario.Kimberly C. | Overall Experience
I reserved my U-Boxes a month in advance. Two days before I supposed to move across the country, at 7:00 on a Friday night, U-Haul of Ukiah calls me to say they will not have our boxes. They accepted no responsibility for their mistake, and no help in finding replacements, and were actually quite rude and gave me attitude. Naturally, I asked to speak to the manager. The manager had already gone home for the day and left her staff to deliver the bad news. They promised me she would call us first thing in the morning. She NEVER called us back. This screw up threw our entire moving schedule off, I had to scramble to find replacements by myself, and ended up costing us thousands of extra dollars. All that U-Haul offered was a lousy $200 discount as an "apology" for the nightmare this put my family through, all because of U-Haul's mistake. I will do everything within my power to never use U-Haul again for the rest of my life.Kassandra F.
El cliente no dejó un comentario.Kimberly C.
Everything was pretty good.David L.
El cliente no dejó un comentario.Brittnee S. | Overall Experience
Sean was very understanding and curious. Went out of his way to make things right myrna PayneMyrna P. | Overall Experience
Love the staff! Soooooo helpful!Anita J. | Overall Experience
Love Love Love this place!Anita J. | First Impressions
Thank U for everything. U were a Godsendjohn g. | Overall Experience
El cliente no dejó un comentario.Lori W. | First Impressions
The windshield wiper and washer fluid didnt work.The process for pick up was great. The staff was great. I didnt inspect it good so I didnt discover the wipers till the next day.LaShona S.
El cliente no dejó un comentario.Dane B. | First Impressions
El cliente no dejó un comentario.matt H.
El cliente no dejó un comentario.Leigh Ann M. | Overall Experience
Original rental with A Avanti in Muskogee. Said they couldn't hook up (bs) plus I'm 65 and can't lift over 20 lbs. since back surgery, so went to Uhaul Moving and Storage of Muskogee. Sean was fantastic and had us hooked up and out in 20 minutes (had to do a new reservation and the place was busy). Sean is the greatest and said all Uhaul locations should hook up for safety reasons. Will go to Sean first time next time.David R.
A fast,easy and very friendly staff. Would recommend to anyoneRhonda S. | First Impressions
El cliente no dejó un comentario.Gaylen S. | Overall Experience
El cliente no dejó un comentario.Dawn K.
The Female worker them have was raised she was putting all can of excuses to not rent me what I needed badly experiencedTrinidad A.
El cliente no dejó un comentario.Donna H. | First Impressions
I showed up a few minutes before they opened. The lady working outside said that she would handle the return for me and I'd be emailed my receipt, which I was. Very convenient and helpful.Kevin C.
Friendly and helpful staff.GAYLEEN D.
El cliente no dejó un comentario.Cheryl E.
I greatly appreciated the facility and the staff. Anytime I needed help I could count on them. My only complaint is that you can't contact them by phone. When you call the phone number you get connected to the toll free number.Denise H. | Overall Experience
El cliente no dejó un comentario.Mark A.
Sean Reynolds made all the difference by being so helpful, understanding, and knowledgeable. I didn't use the media messages which were just confusing to me. I just asked Sean and he got me thru it. Thanks, Sean.allen H.
El cliente no dejó un comentario.Heather B. | First Impressions
Since you have chosen to attempt to extort me over a Red Light violation I know I didn't receive, I will be suing you. There is no way I would have received a red light violation as no police officer pulled me over and there are no red light cameras in OklahomaJaime M.
Customer service was good, truck condition was excellent, ease of entire business transaction was incredibly smooth. Will definitely use again when the situation calls for it.John K.
Ecxellant serviceJANET H.
An overall Great experience!!!!!!!Gary Y. | Overall Experience
Not a thing Your doing a excellent jobPatricia K.
El cliente no dejó un comentario.Christine R.
We went to rent this equipment and was turned away because it was lightning. He said it would be after moon before he would hook one up. When my husband said he would hook it up, the manager told him osha required pictures of when he hooked it up. That is a lie. I am a trainer of osha regulations. We don't appreciate people lying to us.LaDonna M.
Nothing I can think of.darrell S.
El cliente no dejó un comentario.Kevin S. | First Impressions
The young gentleman that helped me was a pleasure to work withjuan B.
Really nothing I can see to change. Customer service is always good when I pickup or drop off at this location.Gary S.
Someone stole my unit before I could get my lock on it. I reported it to management he fixed the problem without any issues. He was amazing The staff is always friendly and courteous.Shannon B. | First Impressions
We have used Uhaul multiple times in different parts of country but this location is by far the BEST we have seen ever! It is very stressful to move but Manager Sean also Jeff have made our move so much easier! They are friendly, knowledgeable, helpful. The entire staff is friendly, efficient, everything is clean, organized. The location is managed very well we can tell. I highly recommend this place to everyone. Thank you Sean and staff!Kang H. | First Impressions
Perfect all around experience... All staff members encountered were excellent to deal with,, Will definitely recommend..Brian P.
Hello, my experience was great ! I rented the truck that would fit 1 to 2 bedrooms! I used local service ! The truck was great on has mileage, the ac was really cold & the radio well I jammed out! So far So good! Thank u U-Haul!!!Aundrea H.
Mr. Reynolds went above and beyond to help me and my family transition. His problem solving ability and excellent customer care helped to reduce the stress of this monumental move. And I quote, "it's ALL about the customers" exemplifies the core values of a business world that easily forgets whom they serve. He is an invaluable employee. Also, of note, a young man named Ryan helped with the truck return. He embodied the same principles as Sean. This is an excellent facility. Not enough can be said.Steven S. | First Impressions
Sean the manager went above and beyond for me and my family. During an already stressful move he and his staff made it much more tolerable and did everything he could to help. Even Ryan made the truck return a very pleasant and streamlined expSteven S.
El cliente no dejó un comentario.Dominique W.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.michael m. | First Impressions
Inform customers on how to adjust side mirrors.frank M.
Inform customers how the side mirrors adjust.frank M.
The Staff is amazing! Sean helped this 70 year old woman make a move of 50 years! It's great! And he puts the U Haul and customers first! He's kind and knows his business! He needs a Hugh raise!Anita J. | First Impressions
El cliente no dejó un comentario.DON S.
El cliente no dejó un comentario.Stephanie M. | First Impressions
El cliente no dejó un comentario.devin G.
Sean the owner/manager is the absolute best! He never fails to help the customer and always goes above and beyond, he literally saved the day for me when I came in to rent equipment and didn't stop going above and beyond the call of duty and service to make sure everything was correct and complete for my family. Definitely an asset for the U-Haul company.Janelle H.
El cliente no dejó un comentario.ALLEN B.
U have really appreciate staffAnita B. | First Impressions
Update the computer system...maybe using tablets would be more professional and practical with the times...Jeff F.
Don't overcharge the customer. You over charge me $100MARIO C.
Sean the manager has always been awesome to work with.Rusty J. | First Impressions
I didn't get my deposit back and I had brought it back a day sooner than I was expecting to but the said I didn't put a deposit down for renting the cargo van so they keep my 100$Kameron T.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Carissa C. | First Impressions
El cliente no dejó un comentario.Steven B. | First Impressions
N/CAlexandria L. | First Impressions
El cliente no dejó un comentario.Jessica T. | Overall Experience
El cliente no dejó un comentario.Richard B.
Terrible service. Charged me for gas whenever i put the correct amount in and then was rude on the phone to meMaci W.
The staffing were very friendly and knowledgeable. They helped and showed me everything I needed to know. Good Job.Leonard F. | First Impressions
El cliente no dejó un comentario.Maranda H. | First Impressions
I love using this storageLUCINDA G. | First Impressions
After much of the apartment complex I live in burned down and we were all left homeless, U-Haul offered free 1 month storage for those of us who could salvage some belongings after the fire. This is extremely beneficial. My apartment didn't burn so I can retrieve and store many items.Joanna L. | First Impressions
Nice people that work here. Friendly & Hassel free renting a unit from these guys.sheryl c. | First Impressions
Sean was VERY helpful, knowledgeable, and friendly. He helped me choose the right size storage units I needed and gave me a recommendation for a mover which worked out great. Thank you Sean!!william b. | First Impressions
Sean is awesome and so are the crewToni E. | First Impressions
Make your web site more user friendly, Not easy to navigateâ€¦Dart E.
Sean and team are great!Michelle C. | First Impressions
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Kerry M.
El cliente no dejó un comentario.Corey S. | First Impressions
El cliente no dejó un comentario.CYNTHIA T. | First Impressions
El cliente no dejó un comentario.james C.
I did not receive the moving pads I requested and paid for.kyla W.
El cliente no dejó un comentario.Phillip J.
El cliente no dejó un comentario.Robert I.
I rented it at 8:00 p.m. and my brother was going to drive it while I drove my car to the house to park it as I was driving around the parking lot to get out I noticed that the front right headlight didn't work so I told him that the headlight didn't work he checked it out what he could in the dark and he just decided to keep the brights on so we wouldn't get pulled over because the business was closed and when I dropped it off I was checking to make sure that everything was out of the truck and it was clean and it was ready to be reused the shop was closed at 5:00 p.m. Sunday and we were there at 6:30 or 6:45 p.m. and as I walked around the front to get to the other door I noticed that the bumper on the right was cracked I didn't notice it before that and I sure didn't hit anything but I figured that's why the light didn't work so it might need to be checked while the U-Haul is empty be prepared to bounce a lot especially in Muskogee Oklahoma because the roads are really bad but once I got it on the highway it didn't do so bad but the more stuff you have in it the less you feel the bumpy ride but it bounced around so much that my refrigerator shook apart and my door was not even attached anymore so bring a lot of padding because it will bounce everywhere and this was for the smallest truck that I rented the 10 ft one. When you talk to somebody over the phone because you're going to be late delivering it make sure you get exact details about pricing because it did come out owing more than I thought it would and we're trying to fix the problem because we don't have that much in the bank. They are trying to figure out how to fix the problem it's a little bit of misunderstanding. But they are good with helping you quickly and they have a good location so you don't have to bump into nothing to try to park the cars or trucks or trailers and they are very pleasant to talk to even if you have a problem I would recommend this placeMetha C.
El cliente no dejó un comentario.Phyllis W.
El cliente no dejó un comentario.Abraham E.
Thank you so much.Debbie and Gary M. | Overall Experience
El cliente no dejó un comentario.ANDREW L.
El cliente no dejó un comentario.Johnny W. | Overall Experience
El cliente no dejó un comentario.Stephanie R. | First Impressions
We had a great experience with the truck except the air conditioner DID NOT WORK! And in the end of June in Louisiana, Oklahoma, and Texas it is HOT! We did not have time after we picked up the truck to call roadside assistance.Greg C.
Excellent customer service!! Wil definitely use again!LOUISE D.
Make sure the truck we rented stays dry in the rain and the floor board doesn't heat up to a point it will burn your feet.Lauren Z.
There was no lighting inside the storage unit itself, it was an outdoor unit. The unit had a raised edge 9 to 12 inches (sloped) that was above ground level, this was a major obstacle, I had to make a ramp to load/unload my rollable items into and out of the unit. The locking mechanism was a latch from a U-Haul truck as it used to be a truck box. The mechanism bound up due to clearance issues, and the lock I bought could not be used. The staff was well aware of this issue throughout the many similar units onsite. However taking a grinder to the mechanism to provide clearance for operation, and to facilitate the use of the supposedly required lock that must be used was never a consideration. In short your locking mechanisms and required use of your locks needs to be addressed. I cannot use your lock and would rather rent elsewhere to alleviate this problem, and the ussue of not having a 9 to 12 inch ledge between the ground and deck of the unit at the entrance. Otherwise the unit met my needs. Staff allowed me to use my own lock because I could not get their lock to fit the door locking mechanism...Mark P. | Overall Experience
El cliente no dejó un comentario.Billy N.
Always great working with this uhaul. They really take care of you.June F.
El cliente no dejó un comentario.Sharon J. | Overall Experience
The facility is great and the staff is very helpful. I'm sure they could make improvements but I was taken care of in a timely manner so I would say keep up with what they are doing.Gary S.
Awesome Customer Service!!!!!!Shavondah A. | First Impressions
El cliente no dejó un comentario.Larry G.
El cliente no dejó un comentario.Courtney H. | First Impressions
El cliente no dejó un comentario.Henry S.
Very helpful staff and love the facility!Leigh Ann M. | First Impressions
All the team members that I had spoken to was very helpful and answered all of my questions.Gary S. | First Impressions
El cliente no dejó un comentario.Connie D. | Overall Experience
All the employees were knowledgeable, efficient, helpful, and friendly.Debbie V. | Overall Experience
El cliente no dejó un comentario.deanna B. | Overall Experience
El cliente no dejó un comentario.Tayla G. | First Impressions
El cliente no dejó un comentario.Candce S. | Online Move In
El cliente no dejó un comentario.BOOKER H. | First Impressions
El cliente no dejó un comentario.April k. | First Impressions
Very friendly and cleanSarah f. | First Impressions
El cliente no dejó un comentario.DEBORAH J. | First Impressions
The staff was very helpful and polite Everytime I had went in their was someone always cleaning or it was very cleaned Very nice staff I appreciate the staff and even the cleaning guy was polite I would recommend it to everyone and if needed I would go back again Thank you for a beautiful experiencejeremy d. | Overall Experience
El cliente no dejó un comentario.Wanda K. | First Impressions
Our unit was broken into and several things were stolen and a mess! The manager was not helpful at all! I've been trying to get ahold of someone from corporate and can't seem to get anyone ! The manager just gave me the 800 number! He's been giving me the runaround for 3 weeks about the video footage! I am just going to let the police department and my insurance company figure it out! We were told this was very safe and secure! Whoever got in our unit was in there for a long time!Sandra F. | Overall Experience
El cliente no dejó un comentario.Connie D. | First Impressions
El cliente no dejó un comentario.Daniel K. | First Impressions
El cliente no dejó un comentario.Patricia K. | Overall Experience
Never could talk to store always had some from call center that was difficult to understand or talk to. Been with that storage since opened and device over all dropped. Mover out mostly because of never getting ahold of store and told too many stories managers would make deal but corporate made me feel like trash. I work in hospital and have been treating Covid patients since this hit lived in camper to protect others at first that is why used storage unit if the way Uhal treated me and my stuff during Covid for being on the front line is how Covid nurses get treated for taking care of Covid patients then fear for humanitydemmick r. | Overall Experience
Jeff and Sean and the crew are great peopleJOSHUA H. | Overall Experience
El cliente no dejó un comentario.BILLIE E. | Overall Experience
El cliente no dejó un comentario.William H. | Overall Experience
El cliente no dejó un comentario.CLIFF S. | Overall Experience
Cynthia was extremely helpfulbrian s. | First Impressions
El cliente no dejó un comentario.Makhayla S. | First Impressions
Was very pleased the only reason I moved out was got a larger place so have room to store it there.matthew o. | Overall Experience
El cliente no dejó un comentario.Jimmy W. | Overall Experience
El cliente no dejó un comentario.larry c. | Overall Experience
El cliente no dejó un comentario.Ronald M. | First Impressions
El cliente no dejó un comentario.Jenna W. | First Impressions
Very friendly.Heath D. | First Impressions
The lady that checked me out was very sweet.Patricia K. | First Impressions
El cliente no dejó un comentario.Kenneth S. | Overall Experience
The staff went above and beyond the standards of help. I was extremely impressed with the manager of the facility. I would recommend this facility of any one that I have ever dealt with.LINDA T. | Overall Experience
El cliente no dejó un comentario.Stephanie F. | First Impressions
The staff were very friendly and helpful.LES W. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
The staff was very helpful and informative and very friendly. Much more helpful then the St Louis facility where I picked up the truck.William H. | First Impressions
The only thing that I believe would need to be done would be cleaner bathrooms.ETHAN A. | Overall Experience
lots of help and very friendlyHenry B. | Overall Experience
El cliente no dejó un comentario.Harry W. | Overall Experience
Excellent, friendly staff and provided great service. Very pleased with staff and facilities.Kathy J. | First Impressions
I accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.Mary K. | First Impressions
Such a joy these days to do business hassle-free.Monica Lisa G. | First Impressions
El cliente no dejó un comentario.Jack L. | First Impressions
El cliente no dejó un comentario.Felicia B. | Overall Experience
El cliente no dejó un comentario.Dawn H. | Overall Experience
El cliente no dejó un comentario.Sandra F. | Overall Experience
El cliente no dejó un comentario.Kathryn C. | First Impressions
El cliente no dejó un comentario.KRYSTLE M. | Overall Experience
El cliente no dejó un comentario.Ladonna R. | Overall Experience
El cliente no dejó un comentario.EVETTE T. | First Impressions
El cliente no dejó un comentario.Kenneth G. | Overall Experience