Customer Reviews for U-Haul Moving & Storage of Morton Grove

1,283 comentarios

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was good

Steve R. 
Clasificación:
5.0

Servicio amable

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirsten T. 
Clasificación:
5.0

No comment too.

Michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kapic D. 
Clasificación:
5.0

My female service person was outstanding and so accommodating… And as nice as can be! I love this place… I would recommend this place to everybody!

James P. 
Clasificación:
5.0

Very easy pick up and return. The young man at the counter was friendly and very helpful. Second time renting from here. I'll definitely go back.

Stella G. 
Clasificación:
5.0

Professional all around. Exceeded expectations.

Aaron W. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

Missed seeing Angi. The vehicle made a loud sound when it was placed in drive or reverse, with the brake depressed of course.

Susan W. 
Clasificación:
5.0

I reserved the trailer almost 2 months in advance for the Zion location but was forced to travel an hour each way to pick up a trailer. When you pay over 200 dollars you shouldn't have to lose time and gas money to go to a different location to get a trailer

Curtis M. 
Clasificación:
4.0

Great customer service.

LaJohnda W. 
Clasificación:
1.0

Please take a picture of the meter before and after the rental. I didn't, and I was charged 81 miles instead of 21. I called customer service and explained there must be an error in the meter reading but couldn't prove it without pictures. I rented the cargo van for two hours to move a grill from Glenview to Chicago. Storage in Morton Grove to the location in Glenview â€" 3.1 miles Glenview to Chicago â€" 10.4 miles Chicago to Storage â€" 7.3 miles Total mileage according to Google map: 20.8 miles

Renata K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

Jenny was good

amjad M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
4.0

proactive calls and planning for busy moving season

Ankita A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurel V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kurt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

This place was about 1hr from my home but the staff was very friendly and helpful so that made it worth it.

Cindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paola H. 
Clasificación:
5.0

UHaul car dolly worked great. Used my2022 Audi Q5 to pull my son's 2016 Honda Civic from Corona, CA to Evanston, IL. Took 3 days but UHaul dolly did the job just fine.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colm L. 
Clasificación:
5.0

Put the right mileage even if it's .2 off. Don't add extra charge on a dolly I didn't ask for.

Joyce I. 
Clasificación:
5.0

Better parking signage

Brian U. 
Clasificación:
5.0

Jenny was very friendly and kept so calm with many people in line. The man that hooked up our trailer was meticulous to make sure everything was done right. Very nice too.

Carrie M. 
Clasificación:
5.0

Nothing, everything is already great

Renan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Megan H. 
Clasificación:
5.0

Exemplary customer service. Highly recommended.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
3.0

I was scheduled to drop off the truck at the Evanston, IL location, upon arrival i was told they couldn't take it and I had to take it to a location further away which resulted in me being charged extra for milage. When asked to speak with a manager I was told they were gone for the day. This was very unprofessional and unethical. I need someone to contact for compensation for this HUGE inconvenience.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

Very nice service

Fadi Y. 
Clasificación:
5.0

Jenny and the crew were awesome!

John C. 
Clasificación:
2.0

Once again no one at uhaul willing to help.

Anthony S. 
Clasificación:
5.0

The person who helped me was great.

Robert A. 
Clasificación:
5.0

Perfect customer service. Easy in and out. Great experience

Florentino D. 
Clasificación:
3.0

I got 3 thumbs up from the employee and got back to the house to find none of the lights worked and there was 2 inches of bare wires on the harness. Had to cut it out and repair it myself to get home from Chicago to Ohio.

Peter H. 
Clasificación:
3.0

Too much money a month

reynaldo r.  |  Overall Experience 
Clasificación:
5.0

The customer service was outstanding. I rented a 5x8 and the explanation of how to handle the trailer long distance was thorough and really helpful. The only issue was the spring loaded cable got stuck on the trailer door and nearly took off our fingers as we tried to rethread so we could close the door all the way. I was unable to move my DIL's business from one place to another because of it. Lost a whole day of moving.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

It was my first twine renting a unsullied and i was apprehensive about it all, but the rental experience was flawless. The truck was brand new and easy to drive.

Diane E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shavina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

The manager Angie Lugo was terrific at getting everything set up for me.

GREG K. 
Clasificación:
5.0

Professional, knowledgeable, responsive, hard-working crew! Great experience.

Mary R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenny Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Truck has serious mechanical issues

Adam K. 
Clasificación:
5.0

We have rented from this location several times. They are always busy, yet work as quicly as possible to help the customer. Very professional, detailed, listen to customer needs and handle everything very well. Very impressive.

Sarah H. 
Clasificación:
5.0

Intake customer service top notch. The guys last name was McLarn. Great service

Brian S. 
Clasificación:
5.0

Quick in and quick out! Super helpful, thanks!!

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nurlan Z. 
Clasificación:
5.0

They are quick and professional. The car is clean and I always like it.

Won joon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOO P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brittany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iraj J. 
Clasificación:
5.0

No comment . Morton Grove IL. Received truck and were very polite.

David S. 
Clasificación:
3.0

The location of my original reservation was changed due to vehicle availability. I was pleasantly surprised when I got an apology and phone call alerting me to the change! I was promised a $50 credit for the inconvenience. What great service! Well, the $50 was never credited - that was very disappointing. Please don't make offers you don't follow through on.

Julie E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
5.0

Staff was exceptional!

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Besim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun D. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

Van's air conditioner didn't work and it was 96 degrees with high humidity. I was annoyed but got my moving done.

Hwan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MUJTABA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Everyone was really friendly and helpful

Esther M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

Drop off location was 30+ minutes away from where we moved to in the Chicago area. Tried to change this but waited for over 30 minutes with scheduling. No one ever answered my call.

JONATHAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
5.0

Out of stock for small heavy duty packing boxes; also overheard other customer being told they were out of moving blankets. Perhaps improve inventory management?

Raymond E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary F. 
Clasificación:
3.0

After arriving, there is a sign which states that if you are returning a vehicle, to remain INSIDE/with the vehicle until assisted by a "service" attendant. I parked the truck at the sign, followed instructions, and WAITED, while two different "service" people wandered past me, and the truck, and began to chat with each other, while leaning against a sign, approximately 30 feet in front of me... Both saw me, but did NOT acknowledge my presence... Finally, had to walk over to where two of them were chatting (not working), and inquire about returning the truck. BOTH looked at me, and with a "DUH" tone of voice, told me that truck returns (the key turned in), were done INSIDE the facility.... Why one of those overweight people could not accept the key to the vehicle was beyond me.... Went inside to another person who was just standing at the counter (NO other customers present the 10 minutes that I was there), this person accepted the key, and the deal was done. Would have been nice, and much better customer service, if I'd been acknowledged by staff that was lounging and chatting outside, within 30 feet (or less) of my vehicle/big truck....

Elizabeth P. 
Clasificación:
5.0

Everyone there is friendly and helpful!

Kirk P. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura P. 
Clasificación:
4.0

Employees are AWESOME. The only gripe I have is that we did NOT use the blankets, they were intact, sealed in the bags, yet we still got charged for them. Kinda crappy.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry Fogarty A. 
Clasificación:
4.0

Their was someone their to unhook the transporter but when we returned the truck no on was their to check the truck in so I was told to just leave the keys in the truck which caused a delay for clearance of the equipment being returned but I was finally cleared with no extra cost thanks

ROBERTA M. 
Clasificación:
5.0

Gracias

Youberd B. 
Clasificación:
5.0

It was all good

john B. 
Clasificación:
5.0

The best

Slawmir L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyongche K.  |  Overall Experience 
Clasificación:
5.0

The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.

Fawn L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashwani S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene Jr J.  |  First Impressions 
Clasificación:
5.0

Great customer service give 100stars

atheer i.  |  First Impressions 
Clasificación:
5.0

Thankyou all for making my day a great deal brighter.

JOSEPH S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NICK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  Overall Experience 
Clasificación:
5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

VALERIE C.  |  First Impressions 
Clasificación:
1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Lennard R.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing and wonderful customer service!

ENRIQUE C.  |  Overall Experience 
Clasificación:
5.0

Angoe best manager ever !!!

MICHAEL N.  |  Overall Experience 
Clasificación:
5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

joselito s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joselito s.  |  First Impressions 
Clasificación:
5.0

Great customer service. Ladies upfront were awesome.

ENRIQUE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S.  |  First Impressions 
Clasificación:
5.0

The GM was a very professional and helpful

Luay S.  |  Overall Experience 
Clasificación:
2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

DERRICK C.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help.!!!!!!!

Margaret F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  First Impressions 
Clasificación:
5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Undraa O.  |  First Impressions 
Clasificación:
5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

STEVE A.  |  First Impressions 
Clasificación:
4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Linda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmon G.  |  Overall Experience 
Clasificación:
2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T.  |  Overall Experience 
Clasificación:
2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T.  |  First Impressions 
Clasificación:
5.0

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
5.0

Gracias

Rosemary R.  |  Overall Experience 
Clasificación:
3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B.  |  First Impressions 
Clasificación:
5.0

smooth operation.

TOM H.  |  First Impressions 
Clasificación:
5.0

The service was awesome. They meet all of our needs

Scott O.  |  First Impressions 
Clasificación:
5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and helpful.

Dawn W.  |  First Impressions 
Clasificación:
5.0

Very nice people very good manager

Tudor d.  |  Overall Experience 
Clasificación:
5.0

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  First Impressions 
Clasificación:
4.0

Bueno

ABDUL RAZAK K.  |  First Impressions 
Clasificación:
5.0

Very kind employees that clearly care about their customers.

Jerry B.  |  First Impressions 
Clasificación:
5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H.  |  Overall Experience 
Clasificación:
4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L.  |  First Impressions 
Clasificación:
1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C.  |  Overall Experience 
Clasificación:
4.0

Gracias.

Hristo I.  |  Overall Experience 
Clasificación:
4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S.  |  Overall Experience 
Clasificación:
5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R.  |  First Impressions 
Clasificación:
4.0

Thank you,!

Tommy W.  |  Overall Experience 
Clasificación:
4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B.  |  Overall Experience 
Clasificación:
5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Scott M.  |  Overall Experience 
Clasificación:
1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Corey B.  |  Overall Experience 
Clasificación:
1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

DARIN W.  |  Overall Experience 
Clasificación:
5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Michelle M.  |  Overall Experience 
Clasificación:
5.0

I had no problems.

ELWOOD T.  |  Overall Experience 
Clasificación:
5.0

Every one I talked to was extremely friendly and helpful thank you.

Eric L.  |  Overall Experience 
Clasificación:
5.0

Awesome

Eron N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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