Customer Reviews for U-Haul Moving & Storage of Morton Grove

1,121 comentarios

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.- dom.: 7 a. m. - 7 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Mitchel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh M. 
Clasificación:
3.0

Be respectful to a customer and thankful coz found a set of missing other triuck keys and returned to them.

ALLAN P. 
Clasificación:
5.0

Super friendly and helpful

Dan J. 
Clasificación:
5.0

Pleasant, helpful staff. Nicely done all around.

LEWIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anish P. 
Clasificación:
5.0

Clean truck. Plus easy pickup and drop off. And they have a grat selection.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Despite seeing the no smoking sign on the window of the truck I rented, the inside smelled badly of cigarette smoke. It made me nauseous and uncomfortable the entire ride. Opening windows or using air conditioning helped, but not completely. There need to be more signs and warnings about not smoking. You cannot get smoke out of fabric so maybe you need specific vehicles that are completely non smoking. It honestly made me question whether I would rent from you again because of how sick I felt.

Tracy L. 
Clasificación:
5.0

The woman who set me up with the van was extremely efficient, helpful, and had a great disposition.

Bruce S. 
Clasificación:
5.0

Everything went smoothly. Easy pick up, easy drop off. Impressed with the van - comfortable and well maintained!

Victor L. 
Clasificación:
3.0

Service at the Morton Grove location was fine. Not great, not terrible. We will go there again because it's the closest location. Our issue is with UHaul charging insanely outrageous inflated prices to change a 3-day round-trip trailer rental to a one-way rental. Going from $180 round trip to over $1,000 for one-way?? That's price gouging, plain and simple. It's unacceptable and what's worse, no one at UHaul seemed to care in the slightest. It made our trip much more difficult to not be able to return the 12' trailer we rented in IL at the destination location of TN, because who in their right mind is going to pay that much money?? An up charge of $820? What a scam. Incredibly frustrating and disappointing that UHaul's customer service was so indifferent and poor. Do better, UHaul.

Anne B. 
Clasificación:
5.0

Very good service.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

The drop off area is awkward at this location and can become congested easily. You should redesign that process or put up better signs for customers to follow

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renato C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

Nothing! Your Staff and Management are very Professional and Honest! I appreciate your Service and will use your location again.

Charlly S. 
Clasificación:
5.0

They are very professional take care me with everything what I needed i definitely recommend them

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zelenka T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri C. 
Clasificación:
5.0

I always rent from this location, great customer service and friendly personnel.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel M. 
Clasificación:
5.0

Service was very professional and friendly. Location was convenient. Van was clean. great service!

james R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
4.0

See above comment

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dariusz J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

I filled gas more than I used. I was told there isn't an option for reimbursement but I wish there was.

Fahimeh H. 
Clasificación:
5.0

Very quick check in and check out process. Was in and out of the store in less then 3mins.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan C. 
Clasificación:
1.0

The staff was sitting in a truck on the phone when I arrived for pickup. No one was inside. I had to hook up the trailer myself because no one came to help until after I was done. The furniture covers I ordered were not in the trailer when I left. I had to come back for them. I was told I would get a refund, instead you charge me an extra fee for no reason.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

Great folks, most helpful and accommodating

jack H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stelios N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Sometimes wrong to paying to my credit I try 5-6 all other but not working is there's

JIGAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bozena S. 
Clasificación:
5.0

Great experience! Reservation process was easy, pick up efficient and staff helpful.

Dave W. 
Clasificación:
5.0

Quick and simple return

Jeffery S. 
Clasificación:
4.0

Staff the Niles location. I stood in the rain for 20 minutes and no staff showed up. My 24/7 rental key was available at “front desk” but the place was closed. Morton grove were much better.

Declan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHALLENOR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

olga D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Machezzel V. 
Clasificación:
5.0

This is the ONLY place I go to for this stuff. Best staff ever!!! It's always a pleasant experience. Can't say enough.

Jeff S. 
Clasificación:
5.0

A lady who looks a little plump helped us is very excellent.

Kwutae Y. 
Clasificación:
1.0

I requested a location along the blue line to make my pickup closer to the location I was moving from. Instead I had to take a 60 dollar cab ride to the other side of Chicago, then sit in traffic over an hour to get to where I needed to be in the first place. Between the cab ride, lost time, and then paying for parking, you added $100 more in expenses. Then on the Denver side you requested I take the truck across the Denver metro area instead of drop the truck off at a location .5 miles from my house. I dropped it off at Monaco tire instead which was very convenient for me. You can do better than this!

Stephen P. 
Clasificación:
5.0

Highly recommend Morton Grove location over the Niles location. Much more professional and friendlier

Patrick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeriy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bret M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roan M. 
Clasificación:
5.0

Great job, your efficiency and patience in guiding me on how to properly load the transport trailer gave me the confidence needed for a safe trip. Thanks team. Craig F.

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASTE I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

I cannot say enough about the service I got from Angie Lugo, the manager at UHaul's Morton Grove location. They personally went above and beyond to deliver my UBoxes for unloading, then came to pick them up. I hope UHaul/Morton Grove is aware of how lucky they are to have Angie at their location. Their communication, customer service, and follow through is extraordinary. Please pass this on to their supervisor and UHaul administration. Take good care of this manager! Give her some cudos! Angie deserves it!

Elizabeth S. 
Clasificación:
4.0

Good ,Professional service

Edward D. 
Clasificación:
5.0

Our whole experience with Uhaul Morton Grove has been outstanding timely quick efficient pleasant very very nice kudos to the team at Uhaul Morton Grove especially Angie!

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikhail G. 
Clasificación:
5.0

The customer service representative was awesome, best U-haul location I've ever dealt with because of her! She knew about my reservation immediately and made the process super easy and understandable.

Harry B. 
Clasificación:
1.0

Provide honest information

Jacqueline V. 
Clasificación:
5.0

I was very impressed by the team that helped me Friday and Sunday, thank you for your tremendous service!

Kevin M. 
Clasificación:
1.0

The online return method did not work with numerous attempts. Wasted 45min of my evening trying to make the return. Called the location the next day, they stated "the system is down". Still unable to document the return I guess they received it since I'm getting this survey. I will not be renting again. And I likely will not get any follow up from this survey since these faceless corporations care nothing for the individual consumer

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

Modernize trailers with less rolling resistance and more aerodynamic. Also tires engineered for fuel economy.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

great service in,and out

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duncan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

This is my go to location. Hands down the best service I have experienced with Uhaul.

Jeff S. 
Clasificación:
5.0

Great experience. Everyone was really nice and helpful

Gerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sargon Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIOTR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

colleen M. 
Clasificación:
5.0

Hi

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moonon O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eugene Jr J.  |  First Impressions 
Clasificación:
5.0

Great customer service give 100stars

atheer i.  |  First Impressions 
Clasificación:
5.0

Thankyou all for making my day a great deal brighter.

JOSEPH S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NICK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  Overall Experience 
Clasificación:
5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

VALERIE C.  |  First Impressions 
Clasificación:
1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Lennard R.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing and wonderful customer service!

ENRIQUE C.  |  Overall Experience 
Clasificación:
5.0

Angoe best manager ever !!!

MICHAEL N.  |  Overall Experience 
Clasificación:
5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

joselito s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joselito s.  |  First Impressions 
Clasificación:
5.0

Great customer service. Ladies upfront were awesome.

ENRIQUE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S.  |  First Impressions 
Clasificación:
5.0

The GM was a very professional and helpful

Luay S.  |  Overall Experience 
Clasificación:
2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

DERRICK C.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help.!!!!!!!

Margaret F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  First Impressions 
Clasificación:
5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Undraa O.  |  First Impressions 
Clasificación:
5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

STEVE A.  |  First Impressions 
Clasificación:
4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Linda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmon G.  |  Overall Experience 
Clasificación:
2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T.  |  Overall Experience 
Clasificación:
2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T.  |  First Impressions 
Clasificación:
5.0

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  First Impressions 
Clasificación:
5.0

Gracias

Rosemary R.  |  Overall Experience 
Clasificación:
3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B.  |  First Impressions 
Clasificación:
5.0

smooth operation.

TOM H.  |  First Impressions 
Clasificación:
5.0

The service was awesome. They meet all of our needs

Scott O.  |  First Impressions 
Clasificación:
5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S.  |  Overall Experience 
Clasificación:
5.0

The staff is friendly and helpful.

Dawn W.  |  First Impressions 
Clasificación:
5.0

Very nice people very good manager

Tudor d.  |  Overall Experience 
Clasificación:
5.0

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  First Impressions 
Clasificación:
4.0

Bueno

ABDUL RAZAK K.  |  First Impressions 
Clasificación:
5.0

Very kind employees that clearly care about their customers.

Jerry B.  |  First Impressions 
Clasificación:
5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H.  |  Overall Experience 
Clasificación:
4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L.  |  First Impressions 
Clasificación:
1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C.  |  Overall Experience 
Clasificación:
4.0

Gracias.

Hristo I.  |  Overall Experience 
Clasificación:
4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S.  |  Overall Experience 
Clasificación:
5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R.  |  First Impressions 
Clasificación:
4.0

Thank you,!

Tommy W.  |  Overall Experience 
Clasificación:
4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B.  |  Overall Experience 
Clasificación:
5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Scott M.  |  Overall Experience 
Clasificación:
1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Corey B.  |  Overall Experience 
Clasificación:
1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

DARIN W.  |  Overall Experience 
Clasificación:
5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Michelle M.  |  Overall Experience 
Clasificación:
5.0

I had no problems.

ELWOOD T.  |  Overall Experience 
Clasificación:
5.0

Every one I talked to was extremely friendly and helpful thank you.

Eric L.  |  Overall Experience 
Clasificación:
5.0

Awesome

Eron N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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