Customer Reviews for U-Haul Moving & Storage of Morton Grove

2,070 reviews

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat-Sun: 7 am–7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Savandara S 
Rating:
5.0

Customer did not leave a comment.

Alicia M 
Rating:
3.0

Customer did not leave a comment.

Susan W 
Rating:
5.0

Customer did not leave a comment.

adrian t 
Rating:
1.0

1) 1st truck I picked up was not where they told me it was located - I walked in the pouring rain looking for the truck and finally found it (by checking license plates) surrounded by other trucks when they told me it was the 1st truck in Aisle D (which is not marked either); 2) 1st truck had a tire light on - again, I got out in the pouring rain and visually inspected and all tires were reasonably full; 3) The drivers side windshield wiper flew off the hook and I got out and attempted to resecure it but 2 blks into the trip it flew off again - so I returned this truck; 4) Employees were unapologetic and the male of the 3 was argumentative with me when I told him of these 3 problems - focusing on that he had parked the truck and it was in the right space and that I was wrong and he was right - went on for over a minute and I said “are you arguing about this?” And he said “no - I’m right”! I said “whatever - it doesn’t matter” and he continued that it did matter and he parked it in the right spot! Crazy! He handed me a key to another truck but no new paperwork - so I asked for new paperwork so one of the 2 women handled that - I asked that they credit my pickup time to 12pm but they could only give me an extra hour so from 3:30pm to 4:30pm (which was fair) and I asked her for an escort to the truck so I could locate it. I requested they unload the dolly from the old truck to the new one and she said “sure” but no one did! I did it myself several minutes later! 5) I returned the truck at 4:25pm - I finished gassing it to beyond full at 4:23pm (receipt) and the gas station is 2 blks away from U-Haul (I’m sure you have cameras!) - I realized they were busy so I handed my key to the male at 4:27pm and said “thanks for helping with the dolly” and he said “you’re welcome” and I said “l’m joking u didn’t help me” and he said “I know”. So they knew they weren’t giving me proper customer service. He advised he would email my receipt. 6) According to my email, my total balance was more than quoted by just a few dollars - and the drop-off time was 16 mins past when I actually dropped it off and the gas indicator on my drop off was less than full. So again, discrepancies on 3 issues! The male was in charge of this return. I’ve used this MG U-Haul many times in the past - twice this month! My last experience was exceptional with one of the other females also present today. And this experience started out well until I couldn’t find the truck. Then downhill fast. I will go elsewhere.

Lisa S 
Rating:
5.0

The staff at this Morton Grove U-Haul couldn’t have been more friendly and informative.

Daniel M 
Rating:
4.0

No one came out. I took the pics and returned the vehicle and was fine.

kenneth s 
Rating:
5.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

Aamir G 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
4.0

Customer did not leave a comment.

Shawn M 
Rating:
3.0

Waited 45 minutes to pick up the order. Additionally the mileage was off between paperwork and checking it on the odometer And finally, the gas amount listed on the paperwork was different than the amount In the car. If you can offer some kind of a discount, that would be great.

michael l 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Great sales personnel and very friendly. Highly recommend doing business with this location

BOB B 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

DARIUSZ J 
Rating:
5.0

Everything went smoothly - can't think of a thing!

William B 
Rating:
5.0

Love U-Haul thanks.

michael k 
Rating:
5.0

Customer did not leave a comment.

Catherine S 
Rating:
3.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

The staff was very helpful and very knowledgeable and helped me understand the billing process

sandra c 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

The right brake light in the trailer went out and the strap to pull down the back door broke when trying to use it. Other than those things, everything was great

Peter S 
Rating:
5.0

Customer did not leave a comment.

Deep A 
Rating:
5.0

Easy peasy

Peter D 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

omar a 
Rating:
5.0

All os bether then my expectation

Sretco S 
Rating:
5.0

Customer did not leave a comment.

marek M 
Rating:
5.0

Great location

Joseph F 
Rating:
5.0

No stress, the process was super easy! Everyone was super helpful and very friendly!

JULIAN L 
Rating:
4.0

Customer did not leave a comment.

Valdo O 
Rating:
5.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

The staff was great—employee even moved her car because there was nowhere for me to park. Vehicle seemed brand new and power mirrors were really helpful, as was the reverse camera. Will return next time I need to rent.

MICHAEL E 
Rating:
5.0

Customer did not leave a comment.

Muayad M 
Rating:
5.0

Staff might want to show drivers how everything works.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

Tony G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

william c 
Rating:
4.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Nothing

tamas a 
Rating:
5.0

Steve and the team are great!

Darce O 
Rating:
4.0

Customer did not leave a comment.

Craig T 
Rating:
5.0

Customer did not leave a comment.

hyung k 
Rating:
5.0

Very helpful, quick return, and friendly service!

Bruce N 
Rating:
4.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

Agnieszka P 
Rating:
5.0

Customer did not leave a comment.

Jean H 
Rating:
4.0

Customer did not leave a comment.

Meghan M 
Rating:
5.0

Everyone at the Morton Grove office were super friendly and easy to deal with

MIKE M 
Rating:
1.0

I do not know your procedures. So I returned the trailer to an authorized facility agreed to on the phone on Friday the 26th There was no convenient place to park the trailer None the less I left it not secure The attendant didn’t seem to be to concerned I asked if I needed to sign anything He said no Everything on the internet was his response I should have taken pictures to validate I did actually return the trailer. I was concerned that could easily be stolen Respectfully

Ed W 
Rating:
5.0

Customer did not leave a comment.

Victor R 
Rating:
4.0

Customer did not leave a comment.

Mariusz N 
Rating:
5.0

Customer did not leave a comment.

bob k 
Rating:
4.0

Customer did not leave a comment.

Adele R 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

I thought everything was perfect

down P 
Rating:
5.0

Everything was just fine, I’ve probably rented vehicles and trailers at this location +12 times for the past 4.5 years and they’ve been very consistent with their good service. Thank you

Ronald V 
Rating:
4.0

Customer did not leave a comment.

Arvin B 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
1.0

The man, I believe his name was Steve, was the one who hooked up the trailer. He was very professional. I returned the trailer after hours, the night I had rented the trailer. It was not due back until the following day. I get a call the following morning from a woman with an lousy attitude and an even worse demeanor, demanding to know when I was bringing the trailer back. I had dropped off the trailer in the dropoff area, not less than 10' from the main entry to the building. Apparently it's my job to do her job. She was not apologetic at all. Her demeanor was entitled and rotten. I have been renting from your facility for nearly 10 years without an incident. I guess you no longer need customers if you can have your people treat your patrons that way.

GLENN S 
Rating:
5.0

Customer did not leave a comment.

Jan T 
Rating:
5.0

The clerk who helped me drop off was happy to help even though it was about 7pm

Tony Q 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

The staff are very professional thankyou great service.

Hao P 
Rating:
5.0

Customer did not leave a comment.

Bob G 
Rating:
5.0

Thanks

Leo O 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Nim G 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

bob k 
Rating:
5.0

The process was simple and the customer service was great!

Theresa O 
Rating:
5.0

Great friendly customer service

Darren W 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D 
Rating:
5.0

Customer did not leave a comment.

joan s 
Rating:
5.0

Customer did not leave a comment.

Edward N 
Rating:
5.0

I want to thank everyone working there as they took care of my needs and I absolutely will be back hopefully not for a while ha Thanks

JOHN F 
Rating:
5.0

Customer did not leave a comment.

Tom M 
Rating:
5.0

The service was excellent. No complains at all. I will recommend this company to my family and friends. Thank you again.

joan s 
Rating:
5.0

Customer did not leave a comment.

Oleg B 
Rating:
4.0

Staff was welcoming and helpful

Thomas S 
Rating:
5.0

Thank you so much for your care and fine customer service!!!

Galia M 
Rating:
5.0

Stephen and john were outstanding. I will always come back at this location. Thank you!!!!

Miko A 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Everything is good!! 👍

RAMON L 
Rating:
2.0

I don’t understand my receipt. I asked at the store for them to charger the rental onto my credit card, which was different than the one that was used at pickup. They only charged part of the rental to my card. My friend put down his card at pickup, and his bank statement shows a charge that I greater than the charge shown on the final receipt. I am confused.

Frank C 
Rating:
4.0

Customer did not leave a comment.

Nick C 
Rating:
5.0

Friendly and good service

Joshua S 
Rating:
5.0

It’s all good. Thank you U Haul!

James W 
Rating:
5.0

Always love going to this location. Friendly staff whenever you go. Cannot find a reason to complain

Sang K 
Rating:
4.0

Customer did not leave a comment.

Fernando D 
Rating:
5.0

John who help us is great guy and provides awesome service. Fast and excellent. Thank you

Ninoslav M 
Rating:
5.0

Excellent service from Cassie and Steve the GM.

OSCAR R 
Rating:
5.0

Great employees . Very helpful and courteous!

Daniel W 
Rating:
3.0

There is not enough staffing

Heather N 
Rating:
5.0

Experienced and kindle staff. Just called, came and got my truck.Whole process took few minutes. Same with return. Great service!

ALEKSANDR E 
Rating:
5.0

They were very helpful and understanding!

Keisha V 
Rating:
5.0

The truck was old and had over 145,000 miles on it. Needs an update!. The reason I went to this location was that I originally tried to pick up a truck from the Leigh Ave location via the app. Incredibly frustrating experience. Took 90 minutes with the help desk to get the app to "work". I ultimately left without the truck. The app stinks. Way too many steps and difficult to follow even with the help desk walking through it. Scrap the whole thing and start over.

James B 
Rating:
5.0

Location, staff all great. The trailer was in such bad shape my tow truck was wobbling. The rails are bent like a wave. There’s a huge dent in the middle. Tire wobbles. Horrible equipment

MUHAMED A 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Lawrence K 
Rating:
1.0

Customer did not leave a comment.

Carolynn W  |  Overall Experience 
Rating:
5.0

Great staff! Clean vehicles

Tracey D  |  Overall Experience 
Rating:
4.0

The only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.

michelene a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kano G  |  First Impressions 
Rating:
2.0

Poor layout of storage facility

Ryan W  |  Overall Experience 
Rating:
5.0

N/A

Johnathan A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Merari E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH L  |  First Impressions 
Rating:
5.0

The customer service was great especially that late in the evening.

SALVADOR Z  |  First Impressions 
Rating:
5.0

Jenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.

Krystalle W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARA H  |  Overall Experience 
Rating:
5.0

Easy check in and enough room to easily move in!

lindsay c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carvisa R  |  Overall Experience 
Rating:
5.0

Super helpful and friendly staff. A bit further away than the Evanston location but worth the drive.

Mark S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Online Move In 
Rating:
1.0

One of the associates was very rude

MICHELLE R  |  First Impressions 
Rating:
5.0

An excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊

Scott A  |  Overall Experience 
Rating:
5.0

Very satisfied with everything

jean b  |  First Impressions 
Rating:
5.0

I loved everything about this place! The staff is friendly, knowledgeable and polite.

COLLEEN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vugar n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roal M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam C  |  First Impressions 
Rating:
5.0

Lots of light, door was always open, staff helped me a lot.

jacalyn a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

laurie m  |  Overall Experience 
Rating:
5.0

Great Storage easy access! Angie was real helpful!

Roal M  |  First Impressions 
Rating:
5.0

Angie and her crew did a great job on everything i needed.

Terrill K  |  First Impressions 
Rating:
5.0

Everyone that I had interaction with was very polite and professional,it was a good experience.

STEVE A  |  Overall Experience 
Rating:
5.0

Angie was fantastic! Thank you!

Andrea A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Laurel V  |  Overall Experience 
Rating:
3.0

Too much money a month

reynaldo r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyongche K  |  Overall Experience 
Rating:
5.0

The staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.

Fawn L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashwani S  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eugene J  |  First Impressions 
Rating:
5.0

Great customer service give 100stars

atheer i  |  First Impressions 
Rating:
5.0

Thankyou all for making my day a great deal brighter.

JOSEPH S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NICK S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon l  |  Overall Experience 
Rating:
5.0

The staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)

VALERIE C  |  First Impressions 
Rating:
1.0

I arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money

Lennard R  |  Overall Experience 
Rating:
5.0

The staff was amazing and wonderful customer service!

ENRIQUE C  |  Overall Experience 
Rating:
5.0

Angoe best manager ever !!!

MICHAEL N  |  Overall Experience 
Rating:
5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

joselito s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joselito s  |  First Impressions 
Rating:
5.0

Great customer service. Ladies upfront were awesome.

ENRIQUE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet S  |  First Impressions 
Rating:
5.0

The GM was a very professional and helpful

Luay S  |  Overall Experience 
Rating:
2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

DERRICK C  |  First Impressions 
Rating:
5.0

Thanks for all your help.!!!!!!!

Margaret F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon l  |  First Impressions 
Rating:
5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

James W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Undraa O  |  First Impressions 
Rating:
5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

STEVE A  |  First Impressions 
Rating:
4.0

I don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.

Linda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FORREST B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEDARDO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmon G  |  Overall Experience 
Rating:
2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T  |  Overall Experience 
Rating:
2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T  |  First Impressions 
Rating:
5.0

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer M  |  First Impressions 
Rating:
2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R  |  First Impressions 
Rating:
5.0

Thanks

Rosemary R  |  Overall Experience 
Rating:
3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B  |  First Impressions 
Rating:
5.0

smooth operation.

TOM H  |  First Impressions 
Rating:
5.0

The service was awesome. They meet all of our needs

Scott O  |  First Impressions 
Rating:
5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful.

ashlee W  |  First Impressions 
Rating:
5.0

Very nice people very good manager

Tudor d  |  Overall Experience 
Rating:
5.0

Great service, fast and very helpful I recommend this location.

BARBARA M  |  First Impressions 
Rating:
4.0

Good

ABDUL R  |  First Impressions 
Rating:
5.0

Very kind employees that clearly care about their customers.

Jerry B  |  First Impressions 
Rating:
5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H  |  Overall Experience 
Rating:
4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L  |  First Impressions 
Rating:
1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C  |  Overall Experience 
Rating:
4.0

Thank you.

Hristo I  |  Overall Experience 
Rating:
4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S  |  Overall Experience 
Rating:
5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R  |  First Impressions 
Rating:
4.0

Thank you,!

Tommy W  |  Overall Experience 
Rating:
4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B  |  Overall Experience 
Rating:
5.0

We used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!

Scott M  |  Overall Experience 
Rating:
1.0

General manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.

Corey B  |  Overall Experience 
Rating:
1.0

I stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.

DARIN W  |  Overall Experience 
Rating:
5.0

I was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!

Michelle M  |  Overall Experience 
Rating:
5.0

I had no problems.

ELWOOD T  |  Overall Experience 
Rating:
5.0

Every one I talked to was extremely friendly and helpful thank you.

Eric L  |  Overall Experience 
Rating:
5.0

Awesome

Eron N  |  Overall Experience 
No reviews have been submitted for this location.

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