Very helpful staff even though they were busy. ¡Gracias!
BRUCE NCustomer Reviews for U-Haul Moving & Storage of Morton Grove
Testimonials From Recent Customers
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I was very satisfied. Easy check in and check out. Friendly employees
TIMOTHY MSteve and Unique did an excellent job. Thanks again!!!
OSCAR REverything was great.
Adam B....
DAVID CThis location was attentive and helpful. Drop off took less than 5 minutes.
Alejandro NThe folks at this location are rock stars. Always friendly, fast and helpful. 5-Stars
PATRICK MVery nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.
LOREN P | Overall ExperienceQuick external wash of the vehicle. Was a bit dirty.
SANTINO PAlways my go to location. The staff is friendly and the equipment and trucks are always clean. Excellent service.
VALY DVery nice people, excellent service,a lot of avelible equipment. Keep going this way.
STEFAN KGreat thank you
KEVIN LWhile I should have caught it when checking out; one of the tire straps on the auto transport was damaged and I ended up needing to utilize one of my own straps. Otherwise everything else was excellent.
Thomas BEverything was easy and no problems except when I checked out (returned the vehicle) the lady that took the keys from me said she was going to e-mail me the final bill after checking the vehicle, but haven't received it
FRANK CI have rented a few times at this Niles U-Haul location. Everyone has always been very nice and attentive. In and out on my way pretty quick.
PATRICK MNothing , everything was as expected. Consumer service was excellent.
FILEMON VCustomer Friendly employees. Multiple times, I went to this location within 2 months.
JAMIL RGreat staff. All friendly.
PATRICK MI have been using this particular location for the past Three years. By far the best staff and great manager
solomon r | Overall ExperienceGreat staff, great service. Always a pleasure!
GEORGE GWhen I was a CSR for U-Haul, things were different - better. We were trained to go over the equipment and verify that all of the equipment was on board. We didn't make the customer load furniture dollies, etc.
STEVEN CThe staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.
AKIVA W | First ImpressionsBe honest and perform business ethically.
MUHAMMAD RI was delayed for 45 minutes while the representative tried to arrange a replacement vehicle for me, since the one assigned to me had a door that did not latch properly. Also, the replacement vehicle had ice buildup on the windshield, which a rep eventually tried to scrape, but did not remove all of it. I had to wait at the facility, engine running and defroster on full blast for quite some time until enough ice melted so that I had enough visibility to drive safely. Finally, the lot was so crowded with vehicles that it was difficult to exit the facility and be on my way. On the bright side, drop-off was swift and efficient.
DONALD PThese guys are always friendly and helpful. I've been using them for several years and they have always had the equipment I need when I need it, even on short notice. Staff is excellent.
PHILIP GStaff and manager are all professionals
BAROSZ S | First ImpressionsGreat service again from Steve, Unique and John. Thanks again!!!
OSCAR RThe attendants are very friendly & accommodating.
IRWIN PAssociate charged me for insurance even though I declined. He was unable to reverse the charge and the associate that checked me out stated that she couldn't reverse the charge and instructed me to call customer service. Then customer service said that they couldn't reverse the charge and that the General Manager of the location had to resolve it. Very frustrating and inconvenient with all the time spent attempting to resolve the issue.
TOM RThe staff is super helpful and friendly. I was given a brand new truck, warmed up for me on a 9 degree day and I could not be more pleased with the overall experience!
BARBARA PThanks Unique and Steve. Excellent service!!
OSCAR RGreat and friendly service from the team at Morton Grove!
DEBRA DThe vehicle was very run down. Sounded like the transmission was struggling and it was very loud and difficult to hear inside or out. The door wouldn't close well and sounded like air was always running through it on the drivers side. Besides that, it was fairly priced and I do expect with how often the vehicles are used that they would be run down. It got the job done without failing on the street. Customer service with everyone at this location was great and very helpful. I even purchased a lock from the location.
JIMMY PEveryone at the facility was amazing. Very helpful!!
Julio M | First ImpressionsSteve and company great job!!
JOHN RThe associate was extremely nice and very helpful but I did a ride share and took a trailer and the truck rented didn’t qualify so I had to wait for over an hour to change the truck and get an override in the system to a bigger truck that I wasn’t intending on driving.
ALEXANDER SThe staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Gracias
Brian L | Overall ExperienceEverything is good. It’s been happy.
ANTON SFantastic service and staff. Needed to extend the uhal reservation I had, John was very helpful in doing so and immediately accommodated what I needed to be done. Steve ,Carlos, unique, John, and Casie always have the best trucks.They're always clean and ready to go when I get there early in the morning to pick up the trucks. They're always available to answer any questions that I have and always accommodating if a truck that I need is not available. Best U-haul location with a great team.
VALY DThe staff was friendly upon check in and also drop off. The truck was good and we had a great day moving items from our current house to our new house. Very reasonably priced too! ¡Gracias!
RICHARD PBeen renting trucks from this U-Haul for many years. The employees are very good & helpful, however the location is chronically understaffed. This leads to long wait times and poor truck cleaning. Will likely need to change locations.
GREG KEvery thing was very clean. The unit was clean and was mopped out again just before we moved in.
BARBARA C | First ImpressionsPicking up and returning were easy and efficient. Staff were friendly and helpful.
MIKE YI was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!
DERRICK C | Overall ExperienceThey were very nice and gave me a few extra miles since I had to drive further then expected.
MARIANNE BEveryone was very helpful handling the move in transaction as well as the return of the one way rented trailer.
Craig H | Online Move InThis location is what all U-Haul locations should be like. I would 100% recommend this location. Great People!!!!!!
Ross CPerfect experience ! The young lady (Unique ) was absolutely lovly and efficient , had me out of there in no time and while being very sweet and friendly , so nice of an experience she trully made my day !
KRISTINA TExcellent service from the crew again. Thanks for your help!!!
OSCAR RJay was really helpful. Thank you.
STEVE JNo one help me to pull out truck from the lots or lines...over all good...
HANIF PSteven Phillips and his team at the Morton Grove, IL location were outstanding. They walked me through the process of renting a U-Box and a 15' truck & car trailer, while being extremely patient as they answered my questions. I recommend
WILLARD AContinue having Great customer service in Morton Grove IL!!!
DERRICK CAll is perfect thank you !!!!
DAVID MThe only Uhal location I'll ever go to. I'm here almost every week and never disappointed. Steve, Cassie, Carlos, Unique and the rest of the crew are always kind, welcoming, and friendly. They make the process so easy and convenient for me. Not to mention the cleanliness of the trucks and location. If you need a truck I HIGHLY Recommend this location. A+
VALY DMileage rates higher than expected. Disappointed in ygst
ALLAN PExcellent experience overall, thank you.
CARL GUpdate equipment.
YOUSEF TNo improvements needed at this Morton Grove, IL location. The staff was friendly and wonderful. Planning on using this very convenient location again in the future. Gracias.
Zin YN/C
SAMUEL BAll the staff was very welcoming and friendly.
PRITESH PAll of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.
danny K | First ImpressionsGreat staff! Clean vehicles
Tracey D | Overall ExperienceThe only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.
michelene a | Overall ExperiencePoor layout of storage facility
Ryan W | Overall ExperienceN/C
Johnathan A | Online Move InThe customer service was great especially that late in the evening.
SALVADOR Z | First ImpressionsJenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.
Krystalle W | First ImpressionsEasy check in and enough room to easily move in!
lindsay c | First ImpressionsSuper helpful and friendly staff. A bit further away than the Evanston location but worth the drive.
Mark S | First ImpressionsOne of the associates was very rude
MICHELLE R | First ImpressionsAn excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!
Scott A | Overall ExperienceVery satisfied with everything
jean b | First ImpressionsI loved everything about this place! The staff is friendly, knowledgeable and polite.
COLLEEN R | Overall ExperienceLots of light, door was always open, staff helped me a lot.
jacalyn a | Overall ExperienceGreat Storage easy access! Angie was real helpful!
Roal M | First ImpressionsAngie and her crew did a great job on everything i needed.
Terrill K | First ImpressionsEveryone that I had interaction with was very polite and professional,it was a good experience.
STEVE A | Overall ExperienceAngie was fantastic! Thank you!
Andrea A | Online Move InToo much money a month
reynaldo r | Overall ExperienceThe staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L | First ImpressionsGreat customer service give 100stars
atheer i | First ImpressionsThankyou all for making my day a great deal brighter.
JOSEPH S | First ImpressionsThe staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C | First ImpressionsI arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R | Overall ExperienceThe staff was amazing and wonderful customer service!
Enrique C | Overall ExperienceAngoe best manager ever !!!
MICHAEL N | Overall ExperienceThe staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s | Overall ExperienceGreat customer service. Ladies upfront were awesome.
Enrique C | First ImpressionsThe GM was a very professional and helpful
Luay S | Overall ExperienceThe staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C | First ImpressionsThanks for all your help.!!!!!!!
Margaret F | First ImpressionsI wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I'd been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W | First ImpressionsThe two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
STEVE A | First ImpressionsI don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P | Overall ExperienceI did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T | Overall ExperienceThere is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T | First ImpressionsThe people he’s very friendly the manager is the best the parking lot is the best
Tudor D | Overall ExperienceEverything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R | Overall ExperienceGracias
Rosemary R | Overall ExperienceWe couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B | First Impressionssmooth operation.
TOM H | First ImpressionsThe service was awesome. They meet all of our needs
Scott O | First ImpressionsThe staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S | Overall ExperienceThe staff is friendly and helpful.
ashlee W | First ImpressionsVery nice people very good manager
Tudor d | Overall ExperienceGreat service, fast and very helpful I recommend this location.
BARBARA M | First ImpressionsBueno
ABDUL R | First ImpressionsVery kind employees that clearly care about their customers.
Jerry B | First ImpressionsCharles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H | Overall ExperienceSo appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L | First ImpressionsI never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C | Overall ExperienceGracias.
Hristo I | Overall ExperienceOur two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S | Overall ExperienceThe man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R | First ImpressionsThank you,!
Tommy W | Overall ExperienceThe Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B | Overall ExperienceWe used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M | Overall ExperienceGeneral manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B | Overall ExperienceI stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W | Overall ExperienceI was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M | Overall ExperienceI had no problems.
ELWOOD T | Overall ExperienceEvery one I talked to was extremely friendly and helpful thank you.
Eric L | Overall ExperienceAwesome
Eron N | Overall Experience