Outstanding Uhaul place. I always go here. The one time I did not I had trouble. Best ever staff freindly,courteous, and most important they care.Daniel K.
Customer Reviews for U-Haul Moving & Storage of Monroe
Monroe, MI 48162
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Anthony K.
I am beyond mad at the customer service I received from the older woman who was working I want to speak with someone regarding the matter.micheal S.
Staff was extremely helpful and friendly!!!!!Kimberli S.
Very friendly peopleJOSEPH EDWARD M.
El cliente no dejó un comentario.JOHN PHILLIP S.
I always use this location and have for years. Customer service is always great. The truck was not cleaned out and it leaked in where my parts were located. I work for a local manufacturing company and use your trucks a few times a year to transport parts to shows for exhibiting. Just wanted you to know that 9 times out of 10 I'm very satisfied, this is the one time that could have been better.SHANE ALLEN B.
El cliente no dejó un comentario.Lawerence T.
The truck was a little rough riding but it did the jobDan B.
El cliente no dejó un comentario.DanielBeardsley B.
Nothing. Just have more equipment available so I don't have to drive 48 miles to rent it.Jacek K.
I got charged 23.00 for gas when I already out 20.00 worth in it. I should be getting that money back.Lynnsie D.
El cliente no dejó un comentario.Timothy A.
We arrived exactly at 1pm for our rental. There was no one in the office. My husband stood around for 10 minutes calling the phone while I waited in the car and watched the office manager ignore us on the other side of the building. When she did come back inside, she was very rude and swore at employees in front of customers. She said she did not have a 15' truck like we reserved. She gave my husband a 10' truck instead that smelled strongly of smoke. We didn't get the truck until 1:30p, and the manager refused to give us the $50 guarantee because she "still got some sort of truck." We did not get what we requested nor was it ready on time so we should still be owed the $50 for our inconvenience. Very very poor experience at this location. Will recommend that my friends in Monroe use anyone but this UHaul location!!!Michael R.
El cliente no dejó un comentario.david M.
The Monroe store is great. However IHaulneeds to improve coordination between UBox (UHaul) and Moving Help.Helen H.
El cliente no dejó un comentario.Cynthia S.
Tammy and the other employees that I dealt with were extremely helpful and friendly. They helped me with everything I needed.Richard H.
El cliente no dejó un comentario.Sara K.
El cliente no dejó un comentario.angel M.
El cliente no dejó un comentario.Casey B.
El cliente no dejó un comentario.Gayle A.
There was a time when I wouldn't recommend u haul to anyone. Reservations couldn't be trusted, equipment was tired and the hassle wasn't worth it. There's been a complete turn around and I've started using them again!Robin B.
El cliente no dejó un comentario.CRAIG EDWARD G.
El cliente no dejó un comentario.HASSAN N.
El cliente no dejó un comentario.Kimberly R.
Fire "Make a move" from moving help. They packed 20 boxes. An left without saying anythingPaul M.
El cliente no dejó un comentario.Keith Z.
Everything went so smooth! Didn't run into any problems. The lady helped me out with all of my questions and explained everything very thorough. No problems at all! And the price is very fair.Bailey M.
El cliente no dejó un comentario.Geary B.
El cliente no dejó un comentario.Scott W.
El cliente no dejó un comentario.Rudy franklin V.
El cliente no dejó un comentario.Gordon B.
Staff courteous and helpfulThomas D.
El cliente no dejó un comentario.AUDRA J.
Pads and dolly were not the best quality for moving heavy or fragile furniturelinda T.
parking lot too small,Kurt K.
El cliente no dejó un comentario.Penny M.
El cliente no dejó un comentario.Ron L.
El cliente no dejó un comentario.Brendan P.
No improvements needed everything went well & very smoothlyAngela R.
I never got the email receipt I was promised. I called to ask about it and was told the wait time was 50-60 minutes. The van was clean, but a previous renter apparently left a nebuliser which was still in the glove box.RODERICK W.
El cliente no dejó un comentario.JOHN FREDERICK R.
The gas gauge was not maintained. It didn't show where the gas hand was. I spent almost $80 on gas for 15 miles of travel. The employee refused to offer a proper resolution. I will never use them again, nor will I recommend them.Mahenna H.
Easy and helpful transactionjim E.
El cliente no dejó un comentario.john F.
Called to rent a 15' box truck, worker was very friendly took all my information and reserved my truck, got to the u-haul store went in and pay for vehicle, albeit a little lenghthy process, got key and went to look for truck, couldn't find it, to find out they never brought it around from behind building, I had a lot of things to do, and keep looking around for truck was not one of them. For things to improve upon, I would say, first, make sure all reserved vehicles are brought up immediately from around back of building and ready to be driven, second, shorten up check in process, took a little too long, lastly, make sure all workers are trained thoroughly of all check in processes to help with check in time.Scott P.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Jesse K.
Everything was great.THOMAS SCOTT C.
The manager was great, helpful, and friendly. I don't think you can improve on the excellent customer service I received.rONALD B.
This is my favorite U-Haul location. Always knowledgeable and very customer service oriented. The manager whom is always spot on with her answers is a valuable asset. I can't say enough about this location.SEAN S.
Online check in was a disappointment. Cumbersome then waiting for a review then redoing of driver photo because of glasses and then another review waiting period. After all that I stood at counter waiting for a key while someone rented a trailer and selected just right storage locker. Positive note. Yard attendant during drop off was friendly and thanked me for my business.......take care of him you need his attitude and approach to customer service.David K.
El cliente no dejó un comentario.Joel C.
El cliente no dejó un comentario.Aden K.
Lady is always very personable.Christopher J.
We just dropped keys in dropbox.Charles B.
El cliente no dejó un comentario.Ron L.
El cliente no dejó un comentario.Larry T.
El cliente no dejó un comentario.James L.
When testing lights on trailers, employees should specify what blinker or look at the vehicle to make sure the blinkers are coordinated. I rented a trailer and found out after I left that the lights were wired backward so the trailer blinkers were opposite of my vehicles blinkers. I did let the location know but I feel this is something that could have been avoided if the person hooking it up had paid attention or asked â€œleft/right blinkerâ€ instead of â€œblinkersâ€.Cristina L.
you always get that down home feeling when you rent from the tellagrath address. the prices are reasonable alsoMatthew V.
El cliente no dejó un comentario.Aquilla D. | Overall Experience
Great customer service!!Angela P.
El cliente no dejó un comentario.LAURA H.
Thank you for the help! Sorry I had it for 3 days :)Aaron E.
Friendlier staff. Finish breakfast before store opens.Richard S.
The general manager is very rude when talking to her and the other employee there at the time would not help with anything on the trailer when needing itBRADLEY M.
Great experience. Quick service, well explained and very professional!Paul S.
Our reservation we had made for a 26ft truck was not available due to as the employee who had assisted us put it "Someone lost keys to the truck you reserved". She later stated that she attempted to contact a locksmith but to no avail and that was going above her scope of work as far as I am concerned.Ronald H.
El cliente no dejó un comentario.Grace K.
Tammy Corley is AMAZING!!brittney h. | First Impressions
The chain for the tow dolly was twisted and stuck. So I had to take the bolt out from one end to use it.David T.
El cliente no dejó un comentario.WILLIAM JAMES-AR M.
El cliente no dejó un comentario.Audie B.
El cliente no dejó un comentario.tera P.
El cliente no dejó un comentario.LEONARD B.
El cliente no dejó un comentario.Jeffrey C.
Very friendly, informative , efficient and helpful staff.Helyn S.
Management was very unprofessional, a poor reflection on the company I'd say the equipment is average but not free from problemsWilliam V.
El cliente no dejó un comentario.DOUGLAS R.
El cliente no dejó un comentario.Bayley S.
GM for this location is amazing. She handles 100 things at a time flawlessly made the whole move much easierAshley P.
I had reservation for the 15366 South Dixie location Monroe mi at 8:30 a.m. on 3/11/22. I got there at 8:25 a.m. and no one was there. I waited 30 minutes and still no one showed up. I called the phone number and the mail box was full. Very disappointing. There telegraph location was great.Edward S.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Adam P.
very pleased with the professional staff! they were very pleasant and helpful and promptMark K.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Sonnsearray J.
I was over charged for fuel. I drove the vehicle 15 miles and was told the vehicle burned 6 gallons of gas over that 15 mile. Unethical rip off. I will find somewhere else for storage and will definitely rent from a competitorMatthew S.
Have employees in the building,when customers arrive...Its actually not pleasant to slowly walk around a bussiness wondering if the worker had a heart attack and died in a back room or that something nefarious has happened, I almost called the police out of legitimate concern. it was 20 minutes.. I called u haul 3 times, at least have ,mobile they can answer when outside...who thinks this is ok? Also the vehicle clearance was incorrectly stated to me by no small margin Additionally my husband filled it all the way up to return vs a 1/4 tank as I was indisposed and im out another 100 for a rental I could've done without. Overall not likely to return...the biggest issue that 1st impression...instead of welcoming it was apprehensionCharli L.
Great Cust serviceGARY PATRICK R.
PICKING UP WAS GREAT DROPPIN OFF WAS DIFFRENTAdam R.
Slow check in process.LORI MICHELLE T.
The folks are very friendly to get you in and out very quickly recommend them to everyoneCAROL ANN R.
El cliente no dejó un comentario.LAURA H. | First Impressions
El cliente no dejó un comentario.LAURA H.
El cliente no dejó un comentario.Denny W.
El cliente no dejó un comentario.Ronald L.
El cliente no dejó un comentario.JEFFREY LYNN C.
El cliente no dejó un comentario.NANCY LEE W. | Overall Experience
As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.Amanda G. | Online Move In
El cliente no dejó un comentario.MONSONAE W. | First Impressions
Storage facilities are very clean.jayna g. | Overall Experience
Absolutely no worries, repeat customer, well run shop!James H. | First Impressions
Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.Damon C. | Overall Experience
Very helpful.Corinne S. | First Impressions
Very Friendly and easy. Understanding staff.glenda h. | First Impressions
The staff was so helpful and knowledgeable.Heather R. | First Impressions
Dennis was wonderful to deal with. She is so pleasant and jovial.CLINTON H. | Overall Experience
Excellent customer servicejulie s. | Overall Experience
El cliente no dejó un comentario.CLINTON H. | First Impressions
El cliente no dejó un comentario.merlene p. | Overall Experience
Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommendChastity C. | First Impressions
¡Gracias!Matthew B. | First Impressions
I never rented a storage unit. Never seen the storage unit.Donna F. | Overall Experience
El cliente no dejó un comentario.Victoria L. | Overall Experience
Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.lori p. | Overall Experience
Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. ¡Gracias!Sarah B. | First Impressions
Bed bugs mice and cockroachesBRITTANY g. | Overall Experience
El cliente no dejó un comentario.Todd S. | Overall Experience
El cliente no dejó un comentario.Todd S. | First Impressions
El cliente no dejó un comentario.Adam W. | First Impressions
El cliente no dejó un comentario.TODD THOMAS S. | Overall Experience
El cliente no dejó un comentario.TODD THOMAS S. | First Impressions
We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.Lyndsay B. | Overall Experience
El cliente no dejó un comentario.Aubrey S. | Overall Experience
El cliente no dejó un comentario.jennifer y. | Overall Experience
El cliente no dejó un comentario.Linda B. | First Impressions
El cliente no dejó un comentario.Tonya B. | First Impressions
Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.Caitlin W. | Overall Experience
They were nice people. And very health fultasha b. | First Impressions
It should be cooled. It was too hot in the facility!Corinne D. | First Impressions
El cliente no dejó un comentario.danielle r. | Overall Experience
El cliente no dejó un comentario.megan b. | Overall Experience
El cliente no dejó un comentario.jennifer y. | First Impressions
The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.Tom B. | First Impressions
Great Uhaul facility. Everyone was very friendly and helpful.Richard P. | Overall Experience
Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unitJessica M. | First Impressions
They are always friendly when you go in there.Terrie M. | First Impressions
My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.Lyndsay B. | First Impressions
The staff were super accommodating and I really appreciated that.kevin c. | Overall Experience
Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No ServicDOUGLAS Z. | Overall Experience
Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.JOHNATHAN H. | Overall Experience
Scott was very knowledgeable, helpful and friendly.Andrew S. | First Impressions
The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!Andrew O. | First Impressions
The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.Caitlin W. | First Impressions
Great experienceKayla R. | Overall Experience
Would recommendAmanda W. | Overall Experience
The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.Andrew B. | First Impressions
Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.DAVID L. | Overall Experience
No commentRobert M. | Overall Experience
The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.Dalia F. | First Impressions
No comment .Robert M. | First Impressions
Very satisfiedPhylis D. | Overall Experience
Staff was always friendly and willing to help or answer any questions I might have.Vincent P. | Overall Experience
I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. ¡Gracias!Jessica M. | Overall Experience
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.Lisa R. | Reservación
After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.Donald F. | Overall Experience
Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.Heather B. | Overall Experience
After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issueMICHELLE P. | Overall Experience
I am satisfied with the service I receivedChristina W. | Reservación
Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servicdaniel a. | Reservación
N/PRAY M. | Overall Experience
This is the third time I have used this facility. Always great service!MARQUE H. | Overall Experience
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