Staff was extremely helpful and friendly!!!!!
Kimberli S.Customer Reviews for U-Haul Moving & Storage of Monroe
Testimonials From Recent Customers
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Very friendly people
JOSEPH EDWARD M.I always use this location and have for years. Customer service is always great. The truck was not cleaned out and it leaked in where my parts were located. I work for a local manufacturing company and use your trucks a few times a year to transport parts to shows for exhibiting. Just wanted you to know that 9 times out of 10 I'm very satisfied, this is the one time that could have been better.
SHANE ALLEN B.The truck was a little rough riding but it did the job
Dan B.Nothing. Just have more equipment available so I don't have to drive 48 miles to rent it.
Jacek K.I got charged 23.00 for gas when I already out 20.00 worth in it. I should be getting that money back.
Lynnsie D.We arrived exactly at 1pm for our rental. There was no one in the office. My husband stood around for 10 minutes calling the phone while I waited in the car and watched the office manager ignore us on the other side of the building. When she did come back inside, she was very rude and swore at employees in front of customers. She said she did not have a 15' truck like we reserved. She gave my husband a 10' truck instead that smelled strongly of smoke. We didn't get the truck until 1:30p, and the manager refused to give us the $50 guarantee because she "still got some sort of truck." We did not get what we requested nor was it ready on time so we should still be owed the $50 for our inconvenience. Very very poor experience at this location. Will recommend that my friends in Monroe use anyone but this UHaul location!!!
Michael R.The Monroe store is great. However IHaulneeds to improve coordination between UBox (UHaul) and Moving Help.
Helen H.Tammy and the other employees that I dealt with were extremely helpful and friendly. They helped me with everything I needed.
Richard H.There was a time when I wouldn't recommend u haul to anyone. Reservations couldn't be trusted, equipment was tired and the hassle wasn't worth it. There's been a complete turn around and I've started using them again!
Robin B.Fire "Make a move" from moving help. They packed 20 boxes. An left without saying anything
Paul M.Everything went so smooth! Didn't run into any problems. The lady helped me out with all of my questions and explained everything very thorough. No problems at all! And the price is very fair.
Bailey M.Staff courteous and helpful
Thomas D.Pads and dolly were not the best quality for moving heavy or fragile furniture
linda T.parking lot too small,
Kurt K.No improvements needed everything went well & very smoothly
Angela R.I never got the email receipt I was promised. I called to ask about it and was told the wait time was 50-60 minutes. The van was clean, but a previous renter apparently left a nebuliser which was still in the glove box.
RODERICK W.The gas gauge was not maintained. It didn't show where the gas hand was. I spent almost $80 on gas for 15 miles of travel. The employee refused to offer a proper resolution. I will never use them again, nor will I recommend them.
Mahenna H.Easy and helpful transaction
jim E.Called to rent a 15' box truck, worker was very friendly took all my information and reserved my truck, got to the u-haul store went in and pay for vehicle, albeit a little lenghthy process, got key and went to look for truck, couldn't find it, to find out they never brought it around from behind building, I had a lot of things to do, and keep looking around for truck was not one of them. For things to improve upon, I would say, first, make sure all reserved vehicles are brought up immediately from around back of building and ready to be driven, second, shorten up check in process, took a little too long, lastly, make sure all workers are trained thoroughly of all check in processes to help with check in time.
Scott P.Everything was great.
THOMAS SCOTT C.The manager was great, helpful, and friendly. I don't think you can improve on the excellent customer service I received.
rONALD B.Nothing.
ross M.This is my favorite U-Haul location. Always knowledgeable and very customer service oriented. The manager whom is always spot on with her answers is a valuable asset. I can't say enough about this location.
SEAN S.Online check in was a disappointment. Cumbersome then waiting for a review then redoing of driver photo because of glasses and then another review waiting period. After all that I stood at counter waiting for a key while someone rented a trailer and selected just right storage locker. Positive note. Yard attendant during drop off was friendly and thanked me for my business.......take care of him you need his attitude and approach to customer service.
David K.Lady is always very personable.
Christopher J.We just dropped keys in dropbox.
Charles B.When testing lights on trailers, employees should specify what blinker or look at the vehicle to make sure the blinkers are coordinated. I rented a trailer and found out after I left that the lights were wired backward so the trailer blinkers were opposite of my vehicles blinkers. I did let the location know but I feel this is something that could have been avoided if the person hooking it up had paid attention or asked “left/right blinker†instead of “blinkersâ€.
Cristina L.you always get that down home feeling when you rent from the tellagrath address. the prices are reasonable also
Matthew V.Great customer service!!
Angela P.Thank you for the help! Sorry I had it for 3 days :)
Aaron E.Friendlier staff. Finish breakfast before store opens.
Richard S.The general manager is very rude when talking to her and the other employee there at the time would not help with anything on the trailer when needing it
BRADLEY M.Great experience. Quick service, well explained and very professional!
Paul S.Our reservation we had made for a 26ft truck was not available due to as the employee who had assisted us put it "Someone lost keys to the truck you reserved". She later stated that she attempted to contact a locksmith but to no avail and that was going above her scope of work as far as I am concerned.
Ronald H.Tammy Corley is AMAZING!!
brittney h. | First ImpressionsThe chain for the tow dolly was twisted and stuck. So I had to take the bolt out from one end to use it.
David T.Very friendly, informative , efficient and helpful staff.
Helyn S.Management was very unprofessional, a poor reflection on the company I'd say the equipment is average but not free from problems
William V.Nada
Timothy W.GM for this location is amazing. She handles 100 things at a time flawlessly made the whole move much easier
Ashley P.I had reservation for the 15366 South Dixie location Monroe mi at 8:30 a.m. on 3/11/22. I got there at 8:25 a.m. and no one was there. I waited 30 minutes and still no one showed up. I called the phone number and the mail box was full. Very disappointing. There telegraph location was great.
Edward S.very pleased with the professional staff! they were very pleasant and helpful and prompt
Mark K.I was over charged for fuel. I drove the vehicle 15 miles and was told the vehicle burned 6 gallons of gas over that 15 mile. Unethical rip off. I will find somewhere else for storage and will definitely rent from a competitor
Matthew S.Have employees in the building,when customers arrive...Its actually not pleasant to slowly walk around a bussiness wondering if the worker had a heart attack and died in a back room or that something nefarious has happened, I almost called the police out of legitimate concern. it was 20 minutes.. I called u haul 3 times, at least have ,mobile they can answer when outside...who thinks this is ok? Also the vehicle clearance was incorrectly stated to me by no small margin Additionally my husband filled it all the way up to return vs a 1/4 tank as I was indisposed and im out another 100 for a rental I could've done without. Overall not likely to return...the biggest issue that 1st impression...instead of welcoming it was apprehension
Charli L.Great Cust service
GARY PATRICK R.PICKING UP WAS GREAT DROPPIN OFF WAS DIFFRENT
Adam R.Slow check in process.
LORI MICHELLE T.The folks are very friendly to get you in and out very quickly recommend them to everyone
CAROL ANN R.Ehhhh truck was beat up but it did the job
Nickole R.The pickup location personnel was very friendly and efficient.
RONALD Y.The manager is very organized, knowledgeable and helpful.
Scott O.As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.
Amanda G. | Online Move InStorage facilities are very clean.
jayna g. | Overall ExperienceAbsolutely no worries, repeat customer, well run shop!
James H. | First ImpressionsSomeone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.
Damon C. | Overall ExperienceVery helpful.
Corinne S. | First ImpressionsVery Friendly and easy. Understanding staff.
glenda h. | First ImpressionsThe staff was so helpful and knowledgeable.
Heather R. | First ImpressionsDennis was wonderful to deal with. She is so pleasant and jovial.
CLINTON H. | Overall ExperienceExcellent customer service
julie s. | Overall ExperienceAmanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommend
Chastity C. | First Impressions¡Gracias!
Matthew B. | First ImpressionsI never rented a storage unit. Never seen the storage unit.
Donna F. | Overall ExperienceStaff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.
lori p. | Overall ExperienceYour staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. ¡Gracias!
Sarah B. | First ImpressionsBed bugs mice and cockroaches
BRITTANY g. | Overall ExperienceWe had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.
Lyndsay B. | Overall ExperienceNice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Highly recommend.
Caitlin W. | Overall ExperienceThey were nice people. And very health ful
tasha b. | First ImpressionsIt should be cooled. It was too hot in the facility!
Corinne D. | First ImpressionsThe manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.
Tom B. | First ImpressionsGreat Uhaul facility. Everyone was very friendly and helpful.
Richard P. | Overall ExperienceGreat Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unit
Jessica M. | First ImpressionsThey are always friendly when you go in there.
Terrie M. | First ImpressionsMy issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.
Lyndsay B. | First ImpressionsThe staff were super accommodating and I really appreciated that.
kevin c. | Overall ExperienceWhy Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No Servic
DOUGLAS Z. | Overall ExperienceStorage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.
JOHNATHAN H. | Overall ExperienceScott was very knowledgeable, helpful and friendly.
Andrew S. | First ImpressionsThe staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!
Andrew O. | First ImpressionsThe people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.
Caitlin W. | First ImpressionsGreat experience
Kayla R. | Overall ExperienceWould recommend
Amanda W. | Overall ExperienceThe people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.
Andrew B. | First ImpressionsInteresting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.
DAVID L. | Overall ExperienceNo comment
Robert M. | Overall ExperienceThe staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.
Dalia F. | First ImpressionsNo comment .
Robert M. | First ImpressionsVery satisfied
Phylis D. | Overall ExperienceStaff was always friendly and willing to help or answer any questions I might have.
Vincent P. | Overall ExperienceI was very pleased with the facility & the service I received from the staff. Very helpful and friendly. ¡Gracias!
Jessica M. | Overall ExperienceWhen I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.
Lisa R. | ReservaciónAfter going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.
Donald F. | Overall ExperienceNice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.
Heather B. | Overall ExperienceAfter promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issue
MICHELLE P. | Overall ExperienceI am satisfied with the service I received
Christina W. | ReservaciónService people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servic
daniel a. | ReservaciónN/P
RAY M. | Overall ExperienceThis is the third time I have used this facility. Always great service!
MARQUE H. | Overall Experience