The location and service was great only improvement that can be made is in the cleanliness of its trucks as i have had 2-3 rentals lately and the interiors were not very clean other than that im very happy . Gracias
SCOTT RICHARD M.Customer Reviews for U-Haul Moving & Storage of Moncton
Testimonials From Recent Customers
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There was snow in the cab/drivers seat area when I picked up the truck. The back door/lock bar was frozen closed, had to pour hot water on the lock bar and all across the bottom of the door in order to get the door open, it took almost an hour. It was a very frustrating start to our day. I really believe these things should be check before rental.
KEVIN CLIFFORD R.The truck was not clean off ice and snow. The gas tank was not even full. We rented a dolly and it was not in the truck. We asked for a 20 feet and got 15.
Melanie C.Good and fast service with a smile.
Joseph Bruno R.Staff were excellent to deal with.
Chris C.Check in and check out was fast, painless. Staff was very friendly and knowledgeable.
JOSEPH DANIEL A.The vehicle was dirty.
Marcone Elias D.We requested the pick up for the Mountain road location only to arrive and be told they didn't have the vehicle we requested and we would have to go to the Main at location. The girl that served us at the Mountain road location couldn't care less and gave no apology, only said “they should have called†which they didn't. To say this is annoying is saying the least, not to mention we had to put a few extra Km's on the vehicle and delayed our start time. Once arriving at the mountain rd location, we were well treated and offered an apology. Someone needs to train/retrain the staff at the mountain rd location in Customer Service. It is not how we want to start our day.
Jon Paul D.Staff is awesome and really helpful but the trailer was absolutely filthy, inside and out and the door was so dented you could hardly open and close it
TAYLOR FORREST W.I found the service was amazing i pulled up and the lady was right there before I had my truck in park i was very impressed thanks again
JOHN STEVEN C.Truck share app did not work
Clifton B.We requested access to the uhaul for 730am because our movers were coming for 800am. The uhaul assigned to us was parked behind another uhaul and in between 2 other ones so we could not get it out. We had to wait until they opened at 9am to get our uhaul. This caused 1.5 hours delay. The employee said he'd contact his manager. We have yet to hear back from them. This delay cost me a lot of money. Totally unacceptable. Will never recommend this company since nobody cared enough to make things right.
Jeremie C.The agent, Doland, was very courteous and helpful at the pick-up and the return. I highly recommend this location and commend Doland for making the experience easy.
David C.Have more team members working on a Saturday morning. I waited approximately 20mins to be waited on. My pickup time was 9 am and I only left with the truck around 45mins later. Not good when you have people waiting to help you load. I also lost something in the truck , called several times to see if it was found but no one ever did respond back to me. Wasn't the best experience but it is what it is.
Merinda S.I did find the interior floor inside the truck to be very slippery & I slipped several times. Perhaps a rubber mat system would be helpful & safer.
ANGELA LESLIE A R.Everything was great
J NORMAND RAYMON S.Service at the front desk was friendly and efficient, well spoken
Natacha V.Everything was perfect. I was very satisfied. Thank you team U-Hall.
KARL HEINZ D.Ensure mask compliance in any public area. If you have customers waiting for a hitch install, and those customers must wait in the "break room", then all employees should wear masks in that area as well, until the customer has left the break room.
VICKI L S.Megan is awesome. Very customer oriented. Takes her time with every customer. Megan goes above and beyond to keep her customers happy. Highly recommend this location.
CODY LEE G.Mountian Road location is bad service , no commitments , book equibements few weeks before pick up date , when you go , not available , sorry !!!!! never go there again . Main street , friendly , helpful and worth it
AHMED MOHAMED AB A.Nothing, it was absolutely wonderful dealing with these guys!
ERIKA HELOISE F.The Wiper blades needed changing : they smeared the rain rather than wipe it off the windshield . Your rental rates are misleading ! When you add all the other different charges, especially the 0.89$ per kilometer, the final bill is "quite" steeper than expected.
Pierre M.Staff was great, but that's it. When I got there the computers were down, I had no appointment and the wiring kit wasn't there. My appt for my hitch was at 10 and the wiring was at 11 but I wasn't in their system. Now I have to wait for another appt if or when the wiring comes in and spend another 2 hours driving to come back. Last time i go to Uhaul.
David S.Left wheel was wobbly and one marker light out
JOSEPH GEORGIE R.Make sure the truck is cleaned and the. Person working doesnt just throw. The doley on the back of the truck. Its wasnt secured also i called and was told one price and when i got there it was something completely different i was. Completely miss informed also still havent recieved any of my deposit back
KEVIN CHRISTOPHE L.The front desk was friendly and helpful! Cheers for him!
Paulo Henrique D.We ordered a 15 foot truck and it switched us after the fact to a 20 foot truck.
Luc M B.When I picked up the truck it was rated as a full tank of gas. The attendant and myself both confirmed that it was less than a full tank of gas. No adjustment was made to my invoice to reflect that fact. I returned the vehicle with a full tank of gas.
GARY S H S.Customer service rep was great , friendly and helpful
J GILLES B.Clean the vehicle. There was plastic cutlery, empty bottles, remains of pot in the cup holders, smell of pot (in a non smoking vehicle) sand on the floor of the bed of the van, crumbs and hairs on the seat upholstery. NO sanitization had been done. Very dissatisfied and disappointed. I have rented hundreds of vehicles in my life, and by far this is the worst. Plus, i had asked for the Mountain Road location for pick up and was given the main street location, which delayed my trip by a half hour as i had to travel to the other location. And was not allowed to drop off at preferred location. The "miles remaining" fuel gauge was totally off. The back up camera in the retro mirror worked only intermittently. The air sanitizer hung from the mirror was nauseating and combined with the smell of pot...well full bath and wash all clothes when i got home. This rental was a disaster.
Deborah A R.Worst customer service i ever had I called in afternoon manager told me to pick up truck anytime , I said I'll use the 24/7 kiosk she said it's a crap system best to come before 5 pm . But come at 4:45 cause I'm not waiting for anyone , I go at 4:15 I said I'll take it back in 2 at 445 she said no you next to wait outside In the rain if you want it till 445 . I said my reservation is till 445 and that when I'm taking she instructed that if I complain to anyone at Uhaul it's all coming back to her cause she's the boss , she also said that if it's late she's going to charge me 200$ witch she a did now and she could charge whatever she wants cause she's the boss . I will never go to that store again
DENIS N R.Put a wipes or a sanitizer in you vehicles as well
AWAIS A.It's not the location's fault but the Uhaul mobile pick up and drop off is a pain in the ass. So much information and takes forever in your app. I'm just going to go in to the store. Its way shorter and less hassle.
Dianne C.Have the vehicle that was rented available. I had a stressful drive with a larger truck, and was told the price would be better, and it wasn't. Also ask to get a call back, nothing yet....very disappointed experience.
Carole D.All staff interaction was fabulous from the contact centre to the wrong uhaul location I went to. They were all pleasant and helpful.
SHAUNA A C.The staff are always great. Never enough of them, so waiting to pick up or drop off is always an issue. Two of us in the line tried the 24/7 app that didn't work, so a 15 min wait.
Declan C.Nada
LINDA L N.Staff was very friendly and helpful, would recommend this location in a heartbeat !!
WAYNE C.Great service
Kent E.nothing
Richard L.Not sure if the issue was with the this location or with U-Haul call center. But, I received an email confirming my appointment date and time. I took time off from work, only to get there, and to be told that they didn't have any installers present. I called twice and exchanged 3 or 4 emails the following week, as this was on a Friday. It took them 1 week and a half to sort this out and re-schedule. Very poor customer service
Raoul L.Great customer service, staff was very helpful and very friendly.
Timothy John G.I would have liked to contact the location directly. I had questions that only someone on site would know and all the phone numbers directed me to a call center. The clerk was very nice when we arrived, I just wished I could have spoken to him directly ahead of time.
Colin Peter H.Dont change appointement 30 min prior and if the appointement was in the morning, try to have it done befor lunch, not close to the closing.
Judith G.The person who helped me should receive a raise - he truly went above and beyond and should teach customer service to other organization. Thank you for making a stressful time, pleasant.
Alisa-Leah N.The truck should have been thoroughly cleaned due to the current. pandemic. It was not cleaned and dog hair was everywhere.
Austin M.Originally scheduled a pick up in Summerside PEI. Called the Monday before pick up date to check on arrangements, Told they would have no trailers available. Had me call Halifax which found me a trailer in Moncton NB. If I had waited until the day before pick up for a confirmation and found out there were no trailers available, my whole trip from New Hampshire to pick up household goods would have been ruined,
JAMES B.I received confirmation that a 5x8 covered trailer was et to pick up Wednesday morning September 1 for 7:30 am. I even stopped in to location in person to confirm it was available Sunday afternoon August 29th and attendant said yes it will be available. When I arrived sept 1 morning the 5x8 was not there and the 4x8 was the only one available. This forced me to load a box spring mattress on my truck bed as it would fit in the smaller trailer. Would have fit in the 5x8 as the head clearance was perfect to fit double box spring mattress upright. Trailer had to b swept out as it had wood chips inside also. Not the best first time experience renting.
JOHN DAVID C.Have more product available on PEI. We had to spend over $200 to pickup a trailer in Moncton, NB.
WILLIS S.Great spot, mobile process was easy. Only complaint is I have not had a receipt emailed to me yet. Thanks Tony
Anthony S.No issues, staff very friendly!!
SCOTT CHARLES J.Easy to use, and very friendly and helpful staff!
Mackenzie R. | First Impressions