Customer Reviews for U-Haul Moving & Storage of Moncton

3,942 comentarios

1795 Main St   Moncton, NB E1E1H4
(@ Verdun)

(506) 857-8923

Horarios de la ubicación

  • Lun. - mié.: 7 a. m. - 5 p. m.
  • Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(506) 857-8923

1795 Main St
Moncton, NB E1E1H4
(@ Verdun)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mié.: 7 a. m. - 5 p. m.
  • Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Staff was great, but that's it. When I got there the computers were down, I had no appointment and the wiring kit wasn't there. My appt for my hitch was at 10 and the wiring was at 11 but I wasn't in their system. Now I have to wait for another appt if or when the wiring comes in and spend another 2 hours driving to come back. Last time i go to Uhaul.

David S. 
Clasificación:
5.0

Left wheel was wobbly and one marker light out

JOSEPH GEORGIE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

bradon B. 
Clasificación:
1.0

Make sure the truck is cleaned and the. Person working doesnt just throw. The doley on the back of the truck. Its wasnt secured also i called and was told one price and when i got there it was something completely different i was. Completely miss informed also still havent recieved any of my deposit back

KEVIN CHRISTOPHE L. 
Clasificación:
5.0

The front desk was friendly and helpful! Cheers for him!

Paulo Henrique D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NINO VINCENZO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA CLAIR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMAD KHEIR HUSS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT ALBERT THO B. 
Clasificación:
3.0

We ordered a 15 foot truck and it switched us after the fact to a 20 foot truck.

Luc M B. 
Clasificación:
3.0

When I picked up the truck it was rated as a full tank of gas. The attendant and myself both confirmed that it was less than a full tank of gas. No adjustment was made to my invoice to reflect that fact. I returned the vehicle with a full tank of gas.

GARY S H S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis Jerardo R. 
Clasificación:
4.0

Customer service rep was great , friendly and helpful

J GILLES B. 
Clasificación:
1.0

Clean the vehicle. There was plastic cutlery, empty bottles, remains of pot in the cup holders, smell of pot (in a non smoking vehicle) sand on the floor of the bed of the van, crumbs and hairs on the seat upholstery. NO sanitization had been done. Very dissatisfied and disappointed. I have rented hundreds of vehicles in my life, and by far this is the worst. Plus, i had asked for the Mountain Road location for pick up and was given the main street location, which delayed my trip by a half hour as i had to travel to the other location. And was not allowed to drop off at preferred location. The "miles remaining" fuel gauge was totally off. The back up camera in the retro mirror worked only intermittently. The air sanitizer hung from the mirror was nauseating and combined with the smell of pot...well full bath and wash all clothes when i got home. This rental was a disaster.

Deborah A R. 
Clasificación:
1.0

Worst customer service i ever had I called in afternoon manager told me to pick up truck anytime , I said I'll use the 24/7 kiosk she said it's a crap system best to come before 5 pm . But come at 4:45 cause I'm not waiting for anyone , I go at 4:15 I said I'll take it back in 2 at 445 she said no you next to wait outside In the rain if you want it till 445 . I said my reservation is till 445 and that when I'm taking she instructed that if I complain to anyone at Uhaul it's all coming back to her cause she's the boss , she also said that if it's late she's going to charge me 200$ witch she a did now and she could charge whatever she wants cause she's the boss . I will never go to that store again

DENIS N R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND P R. 
Clasificación:
5.0

Put a wipes or a sanitizer in you vehicles as well

AWAIS A. 
Clasificación:
5.0

It's not the location's fault but the Uhaul mobile pick up and drop off is a pain in the ass. So much information and takes forever in your app. I'm just going to go in to the store. Its way shorter and less hassle.

Dianne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYAMARIE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

suzanne N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOS ALPHONSE NOE C. 
Clasificación:
2.0

Have the vehicle that was rented available. I had a stressful drive with a larger truck, and was told the price would be better, and it wasn't. Also ask to get a call back, nothing yet....very disappointed experience.

Carole D. 
Clasificación:
5.0

All staff interaction was fabulous from the contact centre to the wrong uhaul location I went to. They were all pleasant and helpful.

SHAUNA A C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUKE DANIEL RONA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALINE EMILIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

geoffroy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J F. 
Clasificación:
4.0

El cliente no dejó un comentario.

REID BENNETT D. 
Clasificación:
3.0

The staff are always great. Never enough of them, so waiting to pick up or drop off is always an issue. Two of us in the line tried the 24/7 app that didn't work, so a 15 min wait.

Declan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA ANN P. 
Clasificación:
5.0

Nada

LINDA L N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHIEU MICHEL H. 
Clasificación:
5.0

Staff was very friendly and helpful, would recommend this location in a heartbeat !!

WAYNE C. 
Clasificación:
5.0

Great service

Kent E. 
Clasificación:
5.0

nothing

Richard L. 
Clasificación:
3.0

Not sure if the issue was with the this location or with U-Haul call center. But, I received an email confirming my appointment date and time. I took time off from work, only to get there, and to be told that they didn't have any installers present. I called twice and exchanged 3 or 4 emails the following week, as this was on a Friday. It took them 1 week and a half to sort this out and re-schedule. Very poor customer service

Raoul L. 
Clasificación:
5.0

Great customer service, staff was very helpful and very friendly.

Timothy John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIE L MARIE G. 
Clasificación:
5.0

I would have liked to contact the location directly. I had questions that only someone on site would know and all the phone numbers directed me to a call center. The clerk was very nice when we arrived, I just wished I could have spoken to him directly ahead of time.

Colin Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCOIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET ANNE C. 
Clasificación:
2.0

Dont change appointement 30 min prior and if the appointement was in the morning, try to have it done befor lunch, not close to the closing.

Judith G. 
Clasificación:
5.0

The person who helped me should receive a raise - he truly went above and beyond and should teach customer service to other organization. Thank you for making a stressful time, pleasant.

Alisa-Leah N. 
Clasificación:
4.0

The truck should have been thoroughly cleaned due to the current. pandemic. It was not cleaned and dog hair was everywhere.

Austin M. 
Clasificación:
5.0

Originally scheduled a pick up in Summerside PEI. Called the Monday before pick up date to check on arrangements, Told they would have no trailers available. Had me call Halifax which found me a trailer in Moncton NB. If I had waited until the day before pick up for a confirmation and found out there were no trailers available, my whole trip from New Hampshire to pick up household goods would have been ruined,

JAMES B. 
Clasificación:
2.0

I received confirmation that a 5x8 covered trailer was et to pick up Wednesday morning September 1 for 7:30 am. I even stopped in to location in person to confirm it was available Sunday afternoon August 29th and attendant said yes it will be available. When I arrived sept 1 morning the 5x8 was not there and the 4x8 was the only one available. This forced me to load a box spring mattress on my truck bed as it would fit in the smaller trailer. Would have fit in the 5x8 as the head clearance was perfect to fit double box spring mattress upright. Trailer had to b swept out as it had wood chips inside also. Not the best first time experience renting.

JOHN DAVID C. 
Clasificación:
3.0

Have more product available on PEI. We had to spend over $200 to pickup a trailer in Moncton, NB.

WILLIS S. 
Clasificación:
4.0

Great spot, mobile process was easy. Only complaint is I have not had a receipt emailed to me yet. Thanks Tony

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN GUY OMAR D. 
Clasificación:
5.0

No issues, staff very friendly!!

SCOTT CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL RAYMOND H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER ROBE W. 
Clasificación:
5.0

There was nothing to improve, the only thing if the gentleman had help it would increase the flow. I was there at 430 didn't leave till 5 due to a lot of customers, I think if he had help that would've been helpful to him.

Patrick B. 
Clasificación:
4.0

Had reserved a 10 foot van a month in advance and 3 days prior to rental day they had put me in a 15 foot truck. I called the day before the rental to inquire why I couldn't have what I reserved when their were 10 footers I the lot. They told me they were reserved for someone else. I arrived the morning of rental day and there were 2 ten footers in the lot. I asked the worker if I could have the ten footer as I requested she had at first said no but I told her I'd have it back in less than 12 hours eventhough my reservation was for 2 days. She then let me have my 10 footer. I really wanted to drop it off in the city I was moving my son to for university but your prices are way too expensive.

Peter Douglas T. 
Clasificación:
5.0

For the pressure the staff were working under ( Vehicle Shortage ) They were friendly and patient. Although the truck showed abuse it was clean and worked well .

STEVEN R S. 
Clasificación:
5.0

Great service friendly staff....overall.fast and easy experience with a nice riding unit..

KRISTEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH M N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt G. 
Clasificación:
5.0

Excellent customer service

SALLY DAWN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS S. 
Clasificación:
5.0

I wish the pickup location would be closer. The mileage I paid was essentially to pickup and return the vehicle.

Michel Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
5.0

The rep. was courteous, friendly, of great assistance. You have a great employee there!

Victorin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan Tyler T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmond R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY A M. 
Clasificación:
4.0

Super friendly, knowledgable staff

LESLIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEX S. 
Clasificación:
5.0

The man who helped me check in ( I'm sorry I don't remember the name) was super friendly and patient in answering all my questions. The same happened when I dropped it off. The same guy was there and a lovely lady who made returned the vehicle super easy. Big thank you to both of them for making my move easy and stress free. You have wonderful employees and I will be recommending this location to all friends and family.

CRYSTAL LYNN A. 
Clasificación:
3.0

Way more expensive than expected Didn't get my free 200miles

GUILLAUME JULIEN L. 
Clasificación:
5.0

awesome job guys. keep up the hard work

CODY LEE G. 
Clasificación:
5.0

Extraordinario servicio al cliente

MICHAEL RHYS P. 
Clasificación:
5.0

Staff is awsome.Keep up the hard work guys...

CODY LEE G. 
Clasificación:
5.0

You have great friendly staff at this location!

STEPHEN HAROLD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MADELEINE A L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charley C. 
Clasificación:
5.0

Excelent service at west main location in moncton. Good job folks !

JAY TYLOR T. 
Clasificación:
3.0

Not double charge customer or give timely refund of monies owed. Still waiting from my last refund from July 24th.

MELISSA JOY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID FRANCIS JA O. 
Clasificación:
5.0

Staff and management are super and amazingly friendly and helpful. They all go above and beyond for all their customers

Cody Lee G. 
Clasificación:
5.0

Clean? most definitely. Well maintained is a question mark as the engine light came on halfway through. Completed the task without issues though. Very good on gas too. The service was exceptional. Quick precise and very professional. We would recommend to anyone. Impressed.

JOSEPH JEAN MARC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srujan Kumar Red P. 
Clasificación:
4.0

Plz the Uhall administration office must hire more employees and book at least employees to work together everyday and every weekend. The customer service representative was very slow on the weekend because he was the only employee on the site to do every check in and check out of trucks.. That was a bit poor to hold clients for 30 to 45 mn in the site.

Edva M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE SOPHIE VIVI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seonbeom Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

Very good service. Good advice on a proper ball hitch attachement!

MAXIME S. 
Clasificación:
4.0

I have always used U-Hall and have always been very satisfied.

CAROLE MARIE B. 
Clasificación:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Clasificación:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Clasificación:
5.0

Advise customers that any extra gas is not refundable. Vehicle handled well when fully loaded.

DESIRE J L. 
Clasificación:
5.0

From my service today there is no way you could improve it was excellent service from the gentleman that we dealt with I highly recommend u-haul very efficient snd friendly staff at this location for sure.

JESSICA LYNN L. 
Clasificación:
5.0

Was overcharged on my mileage.

CODY LEE R. 
Clasificación:
5.0

I used the mobile app to pickup and return the truck. My only issue was the after hours key return. The app showed a sign with an orange box. This location had a small mail slot on the front door and was hard to locate/notice

Michael L. 
Clasificación:
3.0

Trailer door was bent and hard to open, not cleaned inside and the interior wooden side rails were broken.

William Alexande B. 
Clasificación:
5.0

Easy to use, and very friendly and helpful staff!

Mackenzie R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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