Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No much everything was allright except the gas cap was missing. Took a picture for proof
But other then that good customer service
GERARD ALVIN CHIASSON
Rating:
3.0
Nothing, the friendly service you get, it’s good enough for me
Clement Surette
Rating:
4.0
This is my second time and will definitely use that store again, good cervice! Thank you!!
MARC JOSEPH DOIRON
Rating:
4.0
Diminuer les coûts
Patrick Lionel A EBOGO ARABO
Rating:
5.0
I'd have rented at this location so many times, but for some reason the employee that was working at the day I pickup the truck asked so many question that made me upset.
3 Phone numbers
Face photo
Emergency contact with another phone number
When I ask him why so many phone number he got upset and became a bit rude.
Either all the other employees wasn't doing a proper job asking for all these questions, or this kid had something against myself.
I wasn't happy at all with the service at this time that almost made me cancel my reservation.
Arides Cabreira
Rating:
5.0
Customer did not leave a comment.
RICHARD GIROUARD
Rating:
1.0
Customer did not leave a comment.
preston odorico
Rating:
4.0
The pickup process was pretty Involved to get to the point of getting the code. And the metric to imperial converting wasn't correct either, I changed the amount to 50km and it converted that to 19 miles.
John Scott
Rating:
4.0
The rep came right out and greeted me just when I stepped out of truck. Right away squared off the truck and cleared me...fast and furious!
NICK HOULD
Rating:
5.0
Customer did not leave a comment.
Emilie Pellerin
Rating:
3.0
Check engine light was on
Gasoline engine which cost me a tremendous amount of money in fuel
Big vibration between 100 and 110 km/h
Was supposed to be reimbursed the blanket that I dod not take, still waiting for that refund.
When a truck is scheduled to do a long trip it should be diesel
Fabien Barrielle
Rating:
5.0
Customer did not leave a comment.
Ashley Patterson
Rating:
5.0
No issues. It was an easy experience
Arthur MacKinnon
Rating:
5.0
The employee who assisted me was actually super kind and sweet and so nice, and he made a hard moving experience mentally a little bit easier.
Krystal Day
Rating:
2.0
Les assistances en ligne n'ont pas trouvé de solution à mon problème
Okou kouame
Rating:
5.0
Customer did not leave a comment.
eric bartlett
Rating:
5.0
Customer did not leave a comment.
JASON LANGILLE
Rating:
5.0
Customer did not leave a comment.
Marc Allard
Rating:
5.0
Awesome service!
Peter White
Rating:
5.0
Customer did not leave a comment.
richard cole
Rating:
5.0
Can’t think of anything as my experience was excellent
Frank Kober
Rating:
5.0
Great , many thanks well done
Paul Hogan
Rating:
5.0
All good.
Heather Voutour
Rating:
4.0
Very helpful and professional
Ian McIntyre
Rating:
5.0
Fix tie downs
Corey Cormier
Rating:
5.0
Customer did not leave a comment.
Michel Lanteigne
Rating:
4.0
Customer did not leave a comment.
Gorkem Malkoclu
Rating:
5.0
Customer did not leave a comment.
Nathalie Clavette
Rating:
4.0
Prompt receipts from Dropbox returns
Ian Hebblethwaite
Rating:
1.0
This was the second weekend in a row where Uhaul did not set up my mobile pickup so when I went to get the truck there was no truck set aside for me. Not sure what's going on but I'd be very wary of using a mobile pickup.
MIRKO CREVATIN
Rating:
3.0
The cab of the truck smelled like weed and tobacco. I had to leave the window open the entire time.
Erin Leger
Rating:
5.0
Very pleasant and professional
Jesse Rabin
Rating:
5.0
Customer did not leave a comment.
Kate Burley
Rating:
3.0
Be correct with the mileage.
Ahina Adrinkaye
Rating:
5.0
Customer did not leave a comment.
Chris Pirie
Rating:
5.0
This was my 2nd or 3rd hitch from this store. Great service and staff.
Jeff Melvin
Rating:
5.0
Personnel were nothing short of entirely awesome!!!!
Patsy Rideout
Rating:
3.0
Service was fine even if I have to wait a little bit. My only complain was the truck milage. I drove the ford transit for 54 km mostly on Highway and have to fill the tank with 16 L. Either the ford transit milage is outrageous or most likely the previous customer have not fill completely the tank when he has returned the truck. The employee hear my complaint but could not do anything about it.
Olivier Clarisse
Rating:
5.0
Really like the staff at this location, very knowledgable, calm, friendly and customer oriented.
Chris McDonell
Rating:
5.0
All was good.
People at the front desk were helpful.
Vehicle was in great shape and clean as a work truck can be.
Will be back to this location in the future.
Mathew Harrison
Rating:
5.0
Customer did not leave a comment.
Arnold Hicks
Rating:
5.0
Customer did not leave a comment.
Jean Dano Savoie
Rating:
5.0
The floor latches were absent from the trailer, so I was unable to tie down the new pre-hung door as intended. This resulted in delays with securing my delivery
Peter White
Rating:
5.0
Customer did not leave a comment.
Jamie McGrath
Rating:
5.0
Customer did not leave a comment.
Andy Marr
Rating:
5.0
The employee was super friendly, helpful, courteous and efficient
Jason Jones
Rating:
5.0
Customer did not leave a comment.
Robert Levesque
Rating:
5.0
Customer did not leave a comment.
Daniel Henwood
Rating:
3.0
Person didnt completed the return, i had to call to have them conpleted it
Same person when pickup didnt check if light was working had to do it myself
Patrick LeBreton
Rating:
5.0
Always friendly and helpful. You guys rock. Keep it up !
margaret creamer
Rating:
5.0
Customer did not leave a comment.
JUDITH Cortes
Rating:
5.0
Keep up the good work.
Edward Knuckles
Rating:
5.0
Customer did not leave a comment.
ALISON ELIZABETH STYMIEST
Rating:
5.0
Great job
Adelard Doiron
Rating:
5.0
Thanks!!!
Makan Camara
Rating:
5.0
Customer did not leave a comment.
Kyoung-Jae Chong
Rating:
5.0
Customer did not leave a comment.
Tanya Martin
Rating:
4.0
Customer did not leave a comment.
joseph comier
Rating:
5.0
Customer did not leave a comment.
Ivan Kutsurenko
Rating:
5.0
Customer did not leave a comment.
Veronique LeBlanc
Rating:
5.0
Customer did not leave a comment.
Jason Conrad
Rating:
5.0
Customer did not leave a comment.
Terry Cole
Rating:
5.0
Counter personnel efficient and friendly. Loaders and unloaders fantastic. Keep it up.
Keith Fonceca
Rating:
4.0
had no issues other than I showed up at the wrong location,
Scott Trenholm
Rating:
4.0
Customer did not leave a comment.
Justin Dempster
Rating:
5.0
Customer did not leave a comment.
david deering
Rating:
4.0
Customer did not leave a comment.
Scott Serres
Rating:
4.0
Vehicle was not available so I was sent to another location. Then I was told I couldn't have the rental unless I had it returned by 230. So I had to pay for a full days rental and could only use it for 4 hours
Justin McPherson
Rating:
5.0
Great service. Very friendly. Extremely accommodating
Scott Spencer
Rating:
3.0
Customer did not leave a comment.
Khaled Khalaf
Rating:
2.0
Manager was rude and called me a liar on the phone then hung up. I have pictures before and after with a video complete walk around so there would be no dispute. He still claimed that the fuel was not put in truck and that it wasn’t reserved on the website. So they charged us for fuel and would not honour their policy about $50 if they didn’t have the reserved unit as well as charging us for a bigger truck even though it was their mistake. Wonderful customer service when the manager hangs up on your ear. Good job those calls are being recorded for quality purposes.
Toby Trevors
Rating:
5.0
Customer did not leave a comment.
phil williams
Rating:
4.0
Customer did not leave a comment.
Rick Nowlan
Rating:
5.0
Customer did not leave a comment.
Patricia Maillet
Rating:
2.0
Customer did not leave a comment.
Nikolay Dolgopolov
Rating:
5.0
Maybe have the 5X8 trailer instead of only 6x12 but they did charge me the same price as the smaller one.
Patricia Leblanc
Rating:
5.0
Customer did not leave a comment.
Duke Philpott
Rating:
5.0
Customer did not leave a comment.
Cloe Allard
Rating:
5.0
Staff were friendly professional and helpful
Darlene Jollimore
Rating:
5.0
The customer service guy was really great. Friendly and outgoing. Easy process to get the truck and drop off as well!
Jennifer Johnson
Rating:
5.0
Customer did not leave a comment.
KEITH S SIMPSON
Rating:
5.0
Customer did not leave a comment.
MIRKO CREVATIN
Rating:
4.0
Staff where great. Would definitely use them again
natasha harrison jorgensen
Rating:
5.0
Customer did not leave a comment.
Tanya Doiron
Rating:
5.0
Very good service very friendly and helpful
Matthew Arsenault
Rating:
1.0
The staff here are rude and incompetent of customer service. Not answering the phone, gave me a piece of shit truck I tried calling with an issue and was ignored and hung up on fuck this company,not answering the phone ended up costing me $400 extra dollars like hell. I want some money back for this bullshit. That truck would not pass inspection. And I’ll be reporting this to the DOT unsafe vehicles is a huge red flag
chris Atkinson
Rating:
5.0
Customer did not leave a comment.
Rosaire Robichaud
Rating:
5.0
Customer did not leave a comment.
Louise Cormier
Rating:
5.0
Great service
David Tomkins
Rating:
1.0
Of my 35 years of using U-Haul for my moves this has been the only and the worst experience dealing with staff at that location. I was yelled that cursed that and pushed unacceptable and I will never use this place again I will never recommend it to anybody.
Hermel LaPointe
Rating:
5.0
Friendly, fast and easy service. Thank you.
Francois Pierre Dufault
Rating:
4.0
Vehicle was clean but needed servicing including 4% oil only! Stabilization and another warning was showing up. Tires were quite worn. Good customer service though, in store and call centre.
Sylvie Petherick
Rating:
5.0
I like the quick service to pick up and drop of the trailer.
Harold McQuade
Rating:
5.0
Customer did not leave a comment.
Nazar Horelskyi
Rating:
5.0
Customer did not leave a comment.
ALYRE LEGER
Rating:
4.0
At times it can get busy but truly U haul has the best equipment for the price. I highly recommend them. I would not hesitate to use them again.
TIM THOMAS confirmed
Rating:
1.0
Make sure when you get a reservation booked for a customer you get a truck for them. I had so bad experience with U-Haul. I got a call from U-Haul less than 20 hours my pick up time and said I cannot get the U-Haul truck from Saint john. They offered me to get a truck from Moncton where I was initially moving which was 150 Km far from my home. They charged me for more mileage and I had to pay more GAS too. It was so horrible experience with U-Haul and no one was ready to take responsibility and help all they kept on saying we don't have any truck we don't have any truck. Very bad poor customer service .
KAUMIL VINODBHAI PATEL
Rating:
5.0
Always good service, trucks are clean and storage area is bright and easy to get into
Tyson Adams
Rating:
5.0
i would say nothing because everything was perfect!
Henri Pomier-Layrargues
Rating:
4.0
Customer did not leave a comment.
Tina Hetherington
Rating:
5.0
They provide great customer service. Staff are friendly and help you out. I would recommend their business to our family and friends.
Gilbert Isip
|
Overall Experience
Rating:
5.0
You have the best staff of any uhaul I've ever used
colin Touchie
|
Overall Experience
Rating:
5.0
The storage unit area was very clean and easy to access.
Spencer and Dwayne from the Moncton Main St facility were very helpful and a pleasure to deal with. The customer services was amazing.
Paul Caraher
|
Overall Experience
Rating:
5.0
Amazing service from your team, especially Glen who was very helpful and made moving less stressful. Thanks very much to the UHAUL team.
Paul Caraher
|
First Impressions
Rating:
5.0
All of the staff at the Main Street location were friendly, competent, and eager to help with anything I needed.
Charles Aulds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya Hargreaves
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Megan Jones
|
First Impressions
Rating:
5.0
The staff here are always friendly and welcoming and the manager Tyler is very helpful and accommodating. I would definitely recommend this location!
Adam Proud
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Zackery BrunHbert
|
Overall Experience
Rating:
5.0
Staff sort helpful and knowledgeable
Alfred Goguen
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and very accommodating.
sonya Hargreaves
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Proud
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Mackenzie Robarts
|
Overall Experience
Rating:
5.0
Easy to use, and very friendly and helpful staff!
Mackenzie Robarts
|
First Impressions
Rating:
5.0
Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!
KATIE YEOMAN
|
Overall Experience
Rating:
5.0
Great service! Thank you!
bradley wyman
|
Overall Experience
Rating:
4.0
Execellent service provided in Moncton. I am very happy!
bradley wyman
|
First Impressions
Rating:
5.0
The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.
Jason Steeves
|
First Impressions
Rating:
5.0
The staff made all the difference thanks
Marie-france lanteigne
|
First Impressions
Rating:
4.0
All round good experience with a special thank you for the excellent customer service provided.
DON CLARKE
|
Overall Experience
Rating:
5.0
Great customer service.
Brett Gorman
|
First Impressions
Rating:
5.0
Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!!
Keep up the great work! !!