Everyone I interacted with was so nice !Amanda B.
Customer Reviews for U-Haul Moving & Storage of Moncton
Moncton, NB E1E1H4
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 7 a. m. - 5 p. m.
- Jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Matt D.
El cliente no dejó un comentario.Mike L.
El cliente no dejó un comentario.Jordan M.
Nothing, it was really well organized and smooth transaction. Friendly people and good customer service. Keep it up.Vlad V.
Not a big deal, but the trailer I received had not been cleaned out and had quite a bit of small branches left behind.Kevin W.
Nothing! But Dwayne was very pleasant and professional to deal with.Monique V.
waited over 30 minutes to return truck. after 4 hours of heavy lifting this is not something one looks forward to when returning a vehicleCourtney T.
El cliente no dejó un comentario.Norman F.
Friendly staff. I previously tried to check-in using the Uhaul mobile feature, and it was by far the worst mobile experience I have ever had.Richard R.
El cliente no dejó un comentario.Michael B.
Please increase the parking lane width for the van parking location as it is not easy to open access the vehicles safely. ¡Gracias!Hussam E.
The fellow that checked me in was excellent. Professional and personal.Craig S.
The gentleman that helped us was excellent and impressed with how good the truck looked and how I had cleaned it before returning it.lyle M.
I picked up the keys, had already fuled full tank not knowing what the procedure was. Got a phone call that i had to return truck with gas that was in truck initiallyâ€¦ at that point i had put way too much gas than what was going to be used, unaware of how much money i would be loosing, being a first time renterâ€¦Tanya R.
El cliente no dejó un comentario.Zhan M.
We were scheduled for a Wednesday but because of rain we asked if we could delay to Thursday and were easily accommodated. Gracias.Stephen B.
El cliente no dejó un comentario.Mario D.
El cliente no dejó un comentario.Pritesh B.
Nothing comes to mind all worked out great and every person I interacted with was amazingArthur G.
Have a more clearer, straight-away to the registers. When I walked in, I was surrounded by products, but had to walk around items before I even saw where the employees where at their desks. I thought I walked into a store room at first.Dwayne M.
El cliente no dejó un comentario.BACHIR S.
El cliente no dejó un comentario.MichaelJohn I.
El cliente no dejó un comentario.Dawn M.
El cliente no dejó un comentario.RYMMA M K.
El cliente no dejó un comentario.Salaheddine F.
El cliente no dejó un comentario.James Robert A.
El cliente no dejó un comentario.Cody C.
El cliente no dejó un comentario.Ayokunle A.
Dolan Richard is an asset to this location, very helpful, friendly and knowledgeable. Good job Dolan!SEBASTIEN DOMINI L.
El cliente no dejó un comentario.Johanne G.
El cliente no dejó un comentario.gregg C.
I didn't catch the fellas name but he's older and was close to his 5 years with the company! All I can say is he went further than above and beyond to help me out and get me on the road! I was the last rental at 6:30, had to use a different trailer than original, and he stayed after closing to get me on the road! Having a registered mechanic on staff really makes you guys stand out! The guy deserves a raise for his help!Jace P.
The service is excellent, infinitely better than on the other side of Uhaul from Moncton. The guys are extremely polite and explain all the details of the rental. But the back of the pick-up where you carry things could be cleaner despite the fact it is exposed to the weather.ELISANGELA D.
El cliente no dejó un comentario.JasonJames M.
El cliente no dejó un comentario.Salaheddine F.
Nothing to add during my pick/and return.Ghislain B.
You guys sent us to Trites Road where there is no pick-up or drop-off. Made me look like a fool and still had to drive over 10 minutes into the City to actually drop it off. Was told I would get part waived but never happenedBlakely R.
El cliente no dejó un comentario.Paul S.
I can't think of one thing that could have made an improvement.Rodd L.
Moncton location was fantastic. Very helpful and pleasant. The call centre experience leaves a lot to be desired. It took multiple attempts to get the dates booked properly as there were frequent data entry errors, and when I got the confirmations I would have to call back, again, to straighten them out. An example would be I booked from April 1st to 6th, and concerned I wouldn't have enough time, called back to have it extended to the 7th. The rep on the phone booked the pickup on the 7th and I didn't notice until the day before and I had to call back in again where I kept getting forwarded back and forth between scheduling and sales trying to resolve the issue.mr L.
Everything was great!Ryan G.
The staff is so easy going, full of helpful tips and just go that extra mile to make the moving experience better. You have a good team on Main street Moncton.David H.
Let me start with I called the call center a total of 4 times and 3 of those times the line got disconnected with no call back after providing my details. Not to mention the total of 40 mins of Company time WASTED FOR NOTHING. After looking at invoice when I called to extend another day for the rental I noticed that there was a 10$ daily charge per day for insurance which no one in our wanted or ask for. Sure enough over the phone they couldn't waive this fee. We needed to in store to get this refunded. I sent one of our employees to talk to a manager however there wasn't working that day. Not that I could call that office directly and confirm if there was anyone their either because it goes to the contact center. To be quite honest the 10$ that was charge and I want credited back is going my company more for the time I am putting into getting this money back then its worth but its the principle. I have not received back but intend in the coming days to make an appearance to get my money back again. Not done yet.. We only rented this van for 2 to 3 days. After my employee got back to the office a few days later he said the fan was definitely questionable on whether it was safe to drive. At the end of the first day he noticed it was pulling a lot and out of line. He looked under the van and realized the tires were almost balled in certain spots. Sorry for he rant but the only companies improve is to get feedback and implement it. Unfortunately for our company the bad taste in our mouth from this experience will probably make us look at other options the next time.Justin S.
Make sure trailers are ready to go, customers should not have to wait around to have trailer lights fixed, all that should be done before I get there, especially if I reserve the trailer 2 weeks in advanceREID BENNETT D.
El cliente no dejó un comentario.Daniel D.
El cliente no dejó un comentario.Marlo Thomas R.
Wayne went above and beyond to ensure our experience was a pleasant one. Thank you Wayne :)DEBORAHMARIE L.
The worker was amazing! Friendly and able to answer all pur questions!!! Only thing that was poor out of the uhaul company was the fact that 3 days before moving our pick up location changed to one that was 20km away from our original pick up location which ended up making us have to drive a longer distance as well as use more fuel. We did receive a discount but it was still a pain to have to change our arrangements and time wise made it tight.Mylene P.
One flasher didn't work and they couldn't fix before we left Ontario that all but the service was goodgerald C.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Jean-Remi Leblan L.
very prompt, informative, friendly serviceIan G.
When we went to drop off after hours we were not able because cellphone location was turned on and i also tried the help button and re checked and location was turned on for the website as well. And the website kept telling me they needed my location so we left the van hoping we wouldnt get charged but it suckedJean-Pierre C.
El cliente no dejó un comentario.Jamie R.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Mary R.
First of all the pick up location was changed a few days prior to my move. The new location was twice the distance for me to pick up. This means extra fuel for me to pay for. They did offer a discount on fuel but I should've not had to pay for mileage beyond or over the original pick up location. Also, I had to scrape of three inches of snow and ice on the windshield and cab roof. I was lucky to have a brush in my car. I was not impressed at all with the snow and ice. It's one thing to make my overall distance travelled but to make me clean off ice and snow that had been on the windshield fora days, not cool at all!!!!jason C.
El cliente no dejó un comentario.Daphne V.
El cliente no dejó un comentario.Mario M.
El cliente no dejó un comentario.Glen L.
Keep everything, and everyone exactly the same!! Service is top notch!! ThanksDan M.
The only uhaul got this rating is the location. The traffic office was absolutely terrible and the way the reservation system works is even worse. The staff is rude and has a conplete lack of customer service. The gentleman at the pick up location was excellent.Naomi C.
El cliente no dejó un comentario.SEBASTIENDOMINIQ L.
The van I rented was at the door and warmed up (on a cold morning) and ready to go. The attendant was very friendly and I was on my way in minutes.Robert D.
El cliente no dejó un comentario.Andrew N.
Great location and very friendly staff.MANVIR SINGH M.
Very satisfied. Friendly service.Ronald Dana L.
El cliente no dejó un comentario.gaetan T.
El cliente no dejó un comentario.Jacques D.
El cliente no dejó un comentario.GEORGE RANDALL B.
El cliente no dejó un comentario.M JEANNE CORINNE L.
The truck itself was nice and clean however the shocks were basically non-existent. The truck was very clunky and rough; we had professional movers and, despite that, numerous expensive pieces of furniture were broken beyond repair within the truck. Every single bump in the road hit hard and the furniture reflects that. Not impressed and will likely not use Uhaul in the future.DAVID RICHARD B.
Must be decreasing your rate. I had driven 9 kilometres and I filled up 2 litres gas but uhaul charged me more 12 dollar of gas. How can possible.PARTH P.
El cliente no dejó un comentario.David Y.
Driver side mirror was broken - should have been fixed prior to giving it to me. Staff made no attempt to correct.George E.
10-foot cargo van had no gas cap, windshield washer fluid or knob to control heat/cold, it was missing or broken. The Gas cap in particular- as I topped off the tank before returning vehicle, gas was spilling on the ground at the pumps. The Manager on duty was apologetic and while I did receive a break on my final bill, its astounding that vehicles aren't checked over before rented out again to customers? I will be renting elsewhere in any future moves.Marty K.
Both gentlemen that served me on-site (during vehicle pick up/drop off) were fantastic. Excellent service, very helpful; they were common sense kind of guys. They turned my initial negative experience into a positive one. As for the booking agent (call center) that made my reservation.....well this was the source of my negative experience. See below: The booking agent was polite & courteous, however they made my van reservation at the wrong facility. Upon arrival at the Mountain Road Uhaul (which I requested), the on-site staff said my reservation was for the Main st Uhaul. The booking agent was made aware that I was using a Visa Debit card when they took my deposit. Upon on-site pickup, I was made aware that Uhaul only accepts major credit cards (not Visa debit cards or cards like Koho, Stack, etc). The reservation agent made zero mention of this. Due to the credit card issue, I didn't get a van as requested. Fortunately, the on-site staff were able to put in a box truck. Not what I asked for, but they did their absolute best to make it right. Also, the Main st facility does not accept debit, only cash or a major credit card (not a Visa debit card). I had to run around to a few gas stations to withdraw cash. Not the fault of the on-site staff....this is a Uhaul issue. In closing: Would I personally do business with the two on-site staff guys that helped me? 100% yes, I give them a 10/10 score. Would I rent or do business with Uhaul again? 100% no, and the booking agent gets a 3/10 score, which Uhaul is responsible for.DAVID ROSS G.
El cliente no dejó un comentario.Gerard B.
El cliente no dejó un comentario.bernard B.
Everything got messed up. Your billing'sâ€¦ well; I'm still dealing with it all.. the size of our truck was messed upâ€¦.Had to make an extra trailer rental and an extra trip back to Moncton and still was charged for the trailer. Your staff was friendly. Truck was clean.PAUL JAMES S.
Excellent serviceKHALED DONALD S.
The staff was extremely friendly and very accommodating.sonya H. | First Impressions
I am blown away at how great all of the staff is here!Dan M.
The staff in the office is very nice, very accommodating and very polite. The negative comment comes from the vehicle. The windshield is not clear it was dirty, tried to use windshield washer but there was no liquid coming out. So i drove it and it is not safe as i cant clearly see some part of the road so i had to go back to my house and tried to clear it. It would be much better if atleast clean the windshield as it is the most important thing before renting it out.Arjay M.
El cliente no dejó un comentario.KEVIN A R.
The location and service was great only improvement that can be made is in the cleanliness of its trucks as i have had 2-3 rentals lately and the interiors were not very clean other than that im very happy . GraciasSCOTT RICHARD M.
El cliente no dejó un comentario.Jean-Claude B.
There was snow in the cab/drivers seat area when I picked up the truck. The back door/lock bar was frozen closed, had to pour hot water on the lock bar and all across the bottom of the door in order to get the door open, it took almost an hour. It was a very frustrating start to our day. I really believe these things should be check before rental.KEVIN CLIFFORD R.
El cliente no dejó un comentario.Justin F.
El cliente no dejó un comentario.Troy M.
El cliente no dejó un comentario.RYAN F.
The truck was not clean off ice and snow. The gas tank was not even full. We rented a dolly and it was not in the truck. We asked for a 20 feet and got 15.Melanie C.
Good and fast service with a smile.Joseph Bruno R.
Staff were excellent to deal with.Chris C.
Check in and check out was fast, painless. Staff was very friendly and knowledgeable.JOSEPH DANIEL A.
The vehicle was dirty.Marcone Elias D.
El cliente no dejó un comentario.Adam P. | First Impressions
El cliente no dejó un comentario.Mackenzie R. | Overall Experience
Easy to use, and very friendly and helpful staff!Mackenzie R. | First Impressions
Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!KATIE Y. | Overall Experience
Great service! Thank you!bradley w. | Overall Experience
Execellent service provided in Moncton. I am very happy!bradley w. | First Impressions
The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.Jason S. | First Impressions
The staff made all the difference thanksMarie-france l. | First Impressions
All round good experience with a special thank you for the excellent customer service provided.DON C. | Overall Experience
Great customer service.Brett G. | First Impressions
Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!Nicole L. | First Impressions
Excellent and friendly staff.Nicole L. | Overall Experience
Servicios adicionales en esta ubicación
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