Comentarios de los clientes para U-Haul Moving & Storage of Moncton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Moncton

Clasificación general:

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KELLY PATRICIA R.
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El cliente no dejó un comentario.

REID BENNETT D.
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The attendant was awesome... wish all people were like her

JOHN D W.
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The young lady that helped us was sweet, polite, and very helpful. She got our trailer hooked up quickly and noticed there was a couple people in the lobby and ran to help them. I would recommend this uhaul very much. Main st one Terri warren

MINNIE SHIRLEY M.
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Please include some instructions on how to turn things on and off in the cargo vans. If you haven't driven one before finding the wipers while driving is a mite tricky

Bruno B.
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No complaints

ROBERT STEPHEN F.
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Maybe just make sure the truck is upkept and do service checks more regularly

APRIL MARJORIE K.
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Bad customer service getting yelled at and hung up on , no questions asked so I ended up paying over 660$ for a ten foot truck just to move from Moncton NB to Nova Scotia which I have done before with a larger truck and costed me way less around 200 . I had to drive the truck all the way back to Moncton nb from Nova Scotia with two little boys on New Year's! Now I'm broke but atleast I have my kids

SERGIO R.
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El cliente no dejó un comentario.

DAVID JOHN S.
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Staff at this location continues to amaze me. A+ customer service. Truly remarkable.

ConradSylvio H.
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El cliente no dejó un comentario.

LOUIS MARC G.
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Bonjour, Les deux dernières fois que j'ai louer une remorque il y avait un pneu de dégonflé et j'ai été obligé d'arrêter le chargement pour aller trouver une station service pour le regonfler. Pas impressionné...

RICHARD MARK B.
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I had a great experience the many times that I use U-haul, but this time the truck had wheel out of balance and the steering, well let's just say I am glad I know how to drive an it was not someone just getting behind the wheel, I had to do a lot of over correcting. Like I told the girl there on Sunday, I am usually impressed with the equipment. I will still use U-haul for my next trip, but maybe they should take the trucks for a test drive themselves

Robert M.
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El cliente no dejó un comentario.

AIMEE ELIZABETH G.
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El cliente no dejó un comentario.

J HARRY M.
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Everything went okay except I was overcharged. Will use your contract form. I have rented several times with no problem

MAURICE B.
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El cliente no dejó un comentario.

Martin L J K.
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El cliente no dejó un comentario.

FRANCISCO JOSE S.
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the truck was in very poor condition. Upon departure a plastic string came off the front windshield and it would block vision.

Zachary M.
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I was informed that my invoice would be sent by email, but took 4 days to receive it.

MATTHEW LEE F.
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Friendly service

LUIS MANUEL T.
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Unit was not cleaned. The windshield liquid cleaner was not working and I had hard time cleaning the windshield in the morning. They are not providing manteninance to the units.

James S.
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Nothing comes to mind.

Costin N.
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El cliente no dejó un comentario.

CHRISTOPHER ADAM M.
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El cliente no dejó un comentario.

Michelle L.
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When we returned the vehicle, someone came out immediately to check us out. We felt like they were rushing us a bit as we hadn't even finished taking our stuff out of the vehicle before they tried to start the return process.

John W C.
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The young woman working was excellent in providing services.

Richard J M.
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Great service. Super easy process!

Grant D.
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I rented a 26 ft truck. The window crank on the drivers side was broken. Still usable but not convenient. The door seal on the drivers side needed replacing. I could not hear the radio well on the highway. The road nose coming thru the door was fatiguing. The vehicle was road safe but definitely worn. Lots of battle scars. Lastly, I could smell exhaust fumes in the cab while idling. Probably coming in thru the worn door seal. So to sum up: Really nice people, but a jalopy of a vehicle.

JOSEPHINE M.
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Staff is friendly abd accomodating

BRENDA JOAN R.
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Love U-haul. U guys think of everything that the customer needs to make the move go smoothly.

Jean-maurice D.
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El cliente no dejó un comentario.

JENNIFER M P.
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Another great U Haul Experience! Thanks

DONALD BERNARD M.
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I arrived shortly after 7:00 am, a bit earlier than my reservation. The gentleman at the desk was very personable, cheerful and helpful. Great customer service! One suggestion is that at check-in a customer should be reminded that if they might return the vehicle after office hours that they can watch an online video and close off their account online. I attempted to do this but did not find the process as easy as hoped. Regardless, I did receive my detailed invoice early the next morning. Overall, a very positive experience.

JEFFREY CRAIG H.
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Great service, and very friendly!

DOUGLAS O'NEILL A.
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El cliente no dejó un comentario.

DENNIS FRANCIS W G.
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El cliente no dejó un comentario.

Jonathan B.
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I purchased the coverage for the uhaul. I needed roadside assistance. When i called i waited over 30 min on the side of the road trying to get a hold of someone. Finally my wife called a towing while i talked to the customer representative. She told me to pay and keep the receipt and i would get reimbursed at my drop off location. The representative at the drop off location said it was all good and i would hear back from someone within 24h to tell me how to get reimbursed. She said most likely i would have to go to the location because my rental was on visa debit. Now i received 2 emails saying i will not get reimbursed because it was out of their control? Isnt all situation needing roadside assistance out of anyones control. Now i am furious. I have a terrible experience with uhaul this time around and i am strongly going to encourage people i know to find another company if needing to move.

Kevin L M.
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The CSR guy at the Main Street location was awesome to work with and very helpful. Highly recommend this location.

MichaelJ N.
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El cliente no dejó un comentario.

SAMANTHA FAY B.
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The pick up gal(long blonde hair)& the drop of gent(dark hair ) made my 1st rental experience incredibly pleasant!! They are valuable assets for sure!!! Thank you:)

YVES JACQUES B.
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El cliente no dejó un comentario.

Blake E R.
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El cliente no dejó un comentario.

Daniel Richard B.
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El cliente no dejó un comentario.

ANDREW PAUL J.
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Nothing- was great, and I felt very comfortable with the policies and procedures implemented for Covid-19

DAVID ROY D.
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ALL of your equipment should be checked over after someone returns it. I was given a 20ft Uhaul with a tire that was ready to explode at any moment as the steel belts were exposed all of the way around. I wouldn't have been able to make my round trip with it the way it was. I would have been stranded on the side of the road had I not noticed it before I loaded it. I'll be looking to rent another cube van in the near future and will be looking at your competition.

MYAELLA L.
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El cliente no dejó un comentario.

LOUIS PHILIP L.
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Nothing service was excellent

Scott B.
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Nothing, loves the great service, thank you!

MICHAELR D.
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El cliente no dejó un comentario.

DEANNA GAIL F.
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Staff member was very friendly. Van was perfect for what I needed. Clean and easy to drive.

Tsung-Yuan Y.
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good experience, Thank you all!

HARLEY B.
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El cliente no dejó un comentario.

MarcJosephEmanue A.
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El cliente no dejó un comentario.

Gerald Norman E.
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This is the second trailer I have rented this summer. Both times the tire air pressure was low. In one case it was down to under 20PSI. It would appear that maintenance is not being done properly on the trailers.

ALEXANDRA L.
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El cliente no dejó un comentario.

MICHAELR D.
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El cliente no dejó un comentario.

MICHAELR D.
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El cliente no dejó un comentario.

Julian Michael S.
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Very well organized

JAMES EWEN MORGA R.
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I only used the van for a short haul across town. Hard to give an intensive review. Clean new van, went well. Costs were where I expected.

Leon Stephane B.
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El cliente no dejó un comentario.

LISA ANNE P.
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Quick and efficient. Exceptionally friendly staff member. Excellent service. And affordable

TYLER MITCHELL A.
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El cliente no dejó un comentario.

JOHN HOWARD M.
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vacuum inside + do the windows. Neither was done on the van I got,but with that said your staff are 5 star, excellent.

MORGAN DIANE F.
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I have no complaints, staff was very friendly, helpful and quick

Sherry Lynn Rebe P.
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I am upset a cleaning fee is charged and want reimbursement as the truck was returned clean

BrianArthur W.
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El cliente no dejó un comentario.

CHARLENE JANICE G.
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Experience was great. It was quick and easy and the young lady working there was extremely friendly and efficient.

Stephane Georges N.
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El cliente no dejó un comentario.

CLAYTON STILLMA M.
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Excellent customer service!

Joseph Maurice M.
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El cliente no dejó un comentario.

Matthew A.
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El cliente no dejó un comentario.

Jean-Pierre Jose F.
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All good

Mamdouh E.
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El cliente no dejó un comentario.

LOUIS ANDRE B.
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Custumer service is like a diamond

V MARC SAMUEL D.
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El cliente no dejó un comentario.

DENNIS FRANCIS W G.
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The ratchets on the tightening straps needed to be lubricated. I did it before I used the trailer.

Lynette H.
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When I went to pick up the truck I did not find the clerk was very pleasant to chat with, he seemed to be a young kid that did not like his job. The back of the truck was dirty. I asked the clerk to do a walk around with me to inspect the truck and he said no that's fine all the damage has been noted. One of the headlights on the truck was not working so I went back to tell the clerk and he said not to worry about it, on my way out I mentioned to him about some scratches and that there was a lot of damage he said no worries. The next evening I went back to drop off the truck the same clerk went and checked it the mileage and the fuel, he came back in the store and said everything looks good gave me my deposit back. An hour later I get a call from the same clerk accusing me of damage on the truck, we return to the store and what he was accusing us of doing is hitting the gas pump at Petra Canada and leaving red paint on the side of the truck and the tire he wanted to do an insurance claim.... We went back to Petro-Canada to get the video footage to prove it was not us,it was kind of funny because there is no poles or red paint anywhere at that store. In the end he apologize for accusing us. but to be honest with you I don't believe I will be renting from U-Haul again.

ALLAIN P.
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El cliente no dejó un comentario.

Ahmed H.
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El cliente no dejó un comentario.

MICHAEL BRUCE W.
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Nothing at all.Keep up the great job

STEVEN ANDREW K.
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El cliente no dejó un comentario.

David Robert B.
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nothing keep up the good work

Natalie D.
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Excellent customer service and super easy to rent, pay and return no problem.

Doug H.
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El cliente no dejó un comentario.

MICHAEL ALFRED C.
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Excellent staff.

Ken M.
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El cliente no dejó un comentario.

JOSEPH RAOUL B.
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Great service

Karin W.
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El cliente no dejó un comentario.

GENADI S.
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El cliente no dejó un comentario.

Thom H.
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very fast pickup. Very friendly and helpfull staff. Thanks, until next time!

KARINE L.
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Excellent customer service. The person at the counter was very kind to me and upbeat:) thank you uhaul! :)

EMILIARD R.
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staff friendly and very helpful thanks

Joseph Maurice M.
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El cliente no dejó un comentario.

BRIAN RICHARD D.
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El cliente no dejó un comentario.

DENIS JOSEPH C.
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El cliente no dejó un comentario.

Pierre S.
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El cliente no dejó un comentario.

RICHARD GREGORY R.
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I was told that I could pu my truck the evening prior to july 1st and when I arrived staff were coming out. Malisa? Told me that they have closed for an hour. When I told her the the young fellow told me I could pick it up, she reopened the store and got me my key. I thanked multi times. Great service!

AndyClayton B.
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Everything was great from renting it and it was perfect for what I had to move. Only thing is when I dropped it off buddy said I would have to pay a cleaning fee, I cleaned the stuff out that I had moved. I moved a shed and there was some gravel at the front of the trailer which I told him wasn't from me because I moved a shed. Anyway as long as I don't get charged to clean it it was a very good experience. It was a trailer so it being a little dirty didn't matter to me but it was clean and well maintained on the outside from what I could see. It wasn't a lot of gravel because because I didn't see it when I picked it up, it was just at the front so I didn't notice either.

KHALED DONALD S.
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Great, efficient and friendly staff.

ALEX JANE H.
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El cliente no dejó un comentario.

KATIE Y. | Overall Experience |
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Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!

bradley w. | Overall Experience |
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Great service! Thank you!

bradley w. | First Impressions |
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Execellent service provided in Moncton. I am very happy!

Jason S. | First Impressions |
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The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Marie-france l. | First Impressions |
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The staff made all the difference thanks

DON C. | Overall Experience |
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All round good experience with a special thank you for the excellent customer service provided.

Brett G. | First Impressions |
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Great customer service.

Nicole L. | First Impressions |
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Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L. | Overall Experience |
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Excellent and friendly staff.

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