Customer Reviews for U-Haul Moving & Storage of Milton

766 comentarios

6050 Hwy 90   Milton, FL 32570

(850) 564-7351

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 564-7351

6050 Hwy 90
Milton, FL 32570

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lisa j.  |  First Impressions 
Clasificación:
5.0

Gina was very helpful and efficient.

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P.  |  Overall Experience 
Clasificación:
2.0

I will never use the company again because you all don't prorated the units when moving out ! That's a ripe off if I didn't need the unit the entire month.

angela j.  |  Overall Experience 
Clasificación:
3.0

The manager went out of her way to find me a truck that was suitable for my needs. I appreciate her efforts on my behalf. However, the drivers drivers seat was broken down. Felt like i was sitting in an open bucket. Had to add 3 folded up bath towels to be able to sit comfortable as see over the steering wheel. When i asked the manager about this she said all of the trucks were like this. She must have thought i was an 80 yr old. fool who doesn't know anything. This isn't my first rodeo and the seat was not made like this. Her overall attitude was "take it or leave it." If you dont like it go elsewhere.

John A S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP D. 
Clasificación:
5.0

Quick and easy! very nice

Kimberly D. 
Clasificación:
1.0

Truck had bald tires, which ended up getting stuck in in a grassy yard. Had to get winched out. Cost me another $300 on top of the $200 I was already paying. Customer service number was great and helped me file a complaint.

Hallie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD L.  |  Overall Experience 
Clasificación:
5.0

Very freindly

MITCHELL B.  |  First Impressions 
Clasificación:
1.0

I paid my month and they then threw all my stuff out, and only offered me one months payment reimbursement.

Judith h.  |  Overall Experience 
Clasificación:
3.0

Gina isn't very nice but everyone else was friendly

AMANDA K. 
Clasificación:
3.0

They did not walk out and go over all the scratches on the truck and I had to go out of my way to pick my trailer up, which I was supposed to pick it it there. I used my gas, mileage and time to get the trailer. I had movers waiting for me. It took forever to get the trailer out of the wooded lot and then the right side lights did not work. They told me that there was nothing they could do, it was on me to call you and try to get it fixed. I spent 3 hours on the phone trying to talk to someone to get it fixed. The equipment should be tested before renting it out. It should not be on the customer to get it fixed when it was never working.

Guy C. 
Clasificación:
1.0

I had my reservation canceled even tho I called to make sure I was still able to get it before I showed up. I had to wait a long period of time to get it fixed so I could rent the dolly even tho I was pressed for time. Upon returning the dolly the website for after hour returns would not work for me. I was attempting to call uhaul and got transferred to the return department in witch I was on hold for 10 mins and then I hung up.

VINCENZO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

It is a great facility.

michael s.  |  First Impressions 
Clasificación:
5.0

Courteous, helpful and friendly employees. Good job!

Luis J. 
Clasificación:
5.0

The staff was awesome at providing everything we needed and very friendly with a smile 😊

Earl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
4.0

Have employees double check spelling of names. Both of my names were not put in correctly even though I spelled them upon rental. This made everything difficult to do online

Caroln J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY W. 
Clasificación:
5.0

Everyone was friendly and helpful from check out to return. No need to change a thing.

Donna C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
4.0

El cliente no dejó un comentario.

kerry u.  |  Overall Experience 
Clasificación:
5.0

NO was selected for question 5 because when unpacking the unit there were roaches and other bugs coming out of my stuff. And i know for sure when i put the stuff in there my stuff had no bugs.

cody g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
3.0

Car trailer broke leaf spring u bolt resulting in a flat tire. Also I noticed the tire had 35 psi instead of 65. Tried to add air but also hd a bad valve stem so i couldn't. Truck was not cleaned either, bugs all over windshield.

ADAM G. 
Clasificación:
5.0

Nothing. From start to finish this is by far the best experience my husband and I have ever had with UHaul. The location is easy to access. Signs are clear. Gentleman who helped me at pick up was very positive and helpful. He needed help a couple times and someone was right by to assist. Drop off was also easy and the representative was very kind and quick. I highly recommend this location.

JENNIFER R. 
Clasificación:
5.0

The rental of my unit went flawless. I so appreciate U-haul........thanks

Linda G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE T. 
Clasificación:
5.0

Great pricing!! Convenient location…

Herbert D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don A. 
Clasificación:
5.0

Gina was AHMAZING!!! We seriously could not have asked for a better experience. Everyone was so kind and helpful and suggested the best possible way for us to move, store, and keep our belongings safe! We are so thankful to have Had the pleasure to work with her and could seriously not have had a better experience!

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

Keep doing the same and keep the employees that you have. They are great and it was a gun experience.

ANDREA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA W. 
Clasificación:
5.0

I was tight on money, and the option I went in for, adding a towing package & hitch, was way outside my budget. I just needed to bring the U-box a couple miles to my house, so they came up with an unexpected solution, rent one of the trucks for $20 for a couple hours, tow the U-box, fill it, bring it all back. Facility was super clean, and staff were professional and friendly.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D.  |  Overall Experience 
Clasificación:
4.0

Truck was clean. The only issue I had is it was Not smoke free. I am a non smoker and the cigarette smell bothered me.

GREGORY R. 
Clasificación:
5.0

Mrs.Rhoda and her associate provided fast and effective service. Five stars! Thanks, Mr. Hoover

JACK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brittany A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth D.  |  First Impressions 
Clasificación:
5.0

Could not ask for a better organized , efficient and professional service.

Carol S. 
Clasificación:
5.0

I had some technical issues with my card but Kris was very kind and patient in and very fast on getting me In the truck I reserved and I was compensated for my inconvenience and I had to extend my rental and Gina was very kind on allowing me to do so.6050 hwy 90 Milton Florida uhaul team was very helpful and kind, y'all are awesome and I just wanted to thank y'all !! !!

LORI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA S. 
Clasificación:
5.0

It is always a great experience with you guys. Very professional and friendly from the desk personnel to the check in crew. I would highly recommend this location for anyone's next rental. Totally satisfied.

PATRICIA S. 
Clasificación:
5.0

Service and staff was great. I had peace of mind my stuff was safe during my transition and the temperature control made dealing with it all much better. Thank you for everything.

MISTY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH P. 
Clasificación:
5.0

Very clean store, mechanic did a great job putting our hitch on.

Beverly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH S.  |  Overall Experience 
Clasificación:
1.0

Truck wasn't ready on arrival and had mechanical issues

ANTHONY B. 
Clasificación:
5.0

Efficient and friendly staff and a clean, well organized warehouse!

Katie C. 
Clasificación:
4.0

Deal with delays better

EVAN J. 
Clasificación:
2.0

Maintain the truck, the driver's door barely closed, a lot of cosmetic issues, air conditioning work intermittently, also rented a utility trailer that had an inoperable tongue jack. 20 foot cargo truck for moving with a trailer I could not unhitch, kind of makes the whole packing of the truck difficult. Was not aware of the inoperable tongue jack until I tried to use it to disconnect.

MONTE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM ALLEN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy o.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Billy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEACY B. 
Clasificación:
5.0

I was disappointed when you didn't have my reserved truck but then your representative called me with a great option. I appreciate her efforts very much

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
4.0

Truck was in terrible shape mechanically. Bounced and wobbled at all speeds. Broke of damaged several items and ended up only using it for large items. Waste of money considering I had to make more trips and use smaller vehicles to haul items that the truck would've surely damaged.

DEREK N. 
Clasificación:
4.0

The Uhaul app rarely works well in my experience. Despite the overall positive experience, I had to cancel my online reservation and app pick up and change into a walk-in order to circumvent the app not working. Good customer service at this location made this a minor inconvenience.

JONATHON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leighjean G.  |  Overall Experience 
Clasificación:
3.0

They took care of me quickly. That is expected (average).

Jeffery S. 
Clasificación:
1.0

Filed complaints with Corporate and the BBB. My emergency contacts were sent a bill because I was 5 days late after notifying UHAUL the payment would be slightly delayed

Mary W.  |  Overall Experience 
Clasificación:
1.0

The lady was very rude at the location I rent it from.. Plus I had problems with the truck the battery died twice when I called I was placed on hold for three hours I had to jump it off myself. And when I return the truck after 10 days I told the lady and there was no positive response.

HATTIE M. 
Clasificación:
5.0

Gina has helped me with reservations for my storage units as well as truck and trailer rentals and has been very nice and professional! I would highly recommend this location for it is very clean and it seems like the security is tight which I love! Todays experience was very refreshing with Gina and Miranda after a long couple of days moving from state to state! Thank you so much ladies!

BRANDY H. 
Clasificación:
5.0

This storage facility and staff are top notch! I have used other temperature controlled storage places and the humidity in them was horrible but here i did not even feel it. Staff was wonderful. Units were cleaned. I also loved the garage loading areas so you stay out of the rain and summer sun while loading or unloading.

Patricia F.  |  Overall Experience 
Clasificación:
1.0

Having the right equipment at the right place would be a good start. The positive is the employees where very nice to me and understanding of all the screw up's.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON A. 
Clasificación:
2.0

They did not have Auto transport as promised. Sent me to another place 25 miles out of way that was not part of my planned route.

MARK G. 
Clasificación:
1.0

Don't tell customer to back trailer up for them, do not make customer disconnect trailer with no help while threatening me because I'm not skilled with trailers

Bentley H. 
Clasificación:
5.0

Management and staff did above and beyond their job scripts to make our sysy GREAT!

Craigh F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lori l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
5.0

Overall the location is good nice and lame first place I went to pick up was not in the vehicle was not ready so I went to the other location had to wait 45 minutes to get a hold of somebody so they told me that one was ready there after I get out there everything went a lot smoother

JAMES V. 
Clasificación:
1.0

My appointment was changed without any contact made to me at all. I had my appointment scheduled for TWO weeks. Showed up on the scheduled date and time and was told they bumped my appointment to another date several days later because the manager left town. No one called or contacted me at all and I needed the hitch the next day so we were forced to purchase the hitch and install it ourselves (after waiting all that time). If we had known we would have to do it ourselves, we would have purchased it originally rather than waiting the two and a half weeks in the first place. It was not easy to get on a it was not exactly the right size, but we made it work. Not impressed with the way the situation was handled at all. Also surprised when I scheduled the appointment that they needed to have me car the entire day (9:30a.m. to 7:45p.m.). I thought that was a little ridiculous for installing a hitch.

Becky M. 
Clasificación:
1.0

I received a text on Friday night at 7:19 saying we were set for 10:00 am pick up. When I arrived at store it had changed to a pick up of 6 pm. They said I received a call, but all my calls said SPAM. No email or text like I had been getting the entire time! I had already paid for movers to help and they couldn't help me that late. As I was at counter I got a text at 10:29 saying it had changed to 6 pm. They luckily had a 15 footer, but I needed a 26. It took my several extra trips and I had to pay extra to movers. The entire thing was a debacle! Who changes something overnight? Another lady was having the same issues! Will NEVER EVER use UHAUL again! And I've used them for 30 plus years! Will tell everyone I know about what happened to me also. Horrible!

Tommy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole D. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
5.0

This time had to be the easiest and fastest I have ever experienced with Uhaul. Thank you

TIMOTHY WILLIAM I. 
Clasificación:
5.0

The service was excellent. It was quick efficient and helpful. I will use them again.

SHARDAUN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayley M.  |  Overall Experience 
Clasificación:
5.0

Spoke with Gina who arranged everything and made my first rental a smooth one. Miranda was whom I dealt with on check in and was also excellent. On return on a very hot day two staff offered me a free bottled water and walked a distance in the heat to do it. Very impressive.

john c.  |  First Impressions 
Clasificación:
5.0

Best storage I have ever used.

George M.  |  Overall Experience 
Clasificación:
1.0

Oh my girlfriend and I were unloading at our storage unit the ramp disengaged and fell off therefore we had to unload the entire truck without the aid of the ramp I called Gina at the office and she dispatched someone to come repair the ramp at that time I was told that it would be an hour to an hour and a half before anyone arrived. I have a business to run and I didn't have that kind of time so after we finished unloading without the aid of the ramp some heavy furniture and Cetera I called her back to tell her that we would not need the repair man and then we were heading home to her office to bring the truck she got upset with me and said she had already dispatch the man and that he would be there and she had already paid him and she didn't know what she was going to do. I told her as we had bought all the insurances that you have available that she could claim it online. And I waited on that gentleman for another hour and then headed over to Milton from Pensacola and then back to my store it would've delayed my opening of the store approximately three hours. Something I was not willing to do. When I arrived I tried to also tell her that the gasket was wrong and that when we picked up the vehicle it was not sitting on a half a tank. She went on to inform me that my husband had received a text stating that if anything was wrong with the vehicle he should've recorded it immediately. My husband doesn't do test and doesn't deal with them in any fashion of one. Gina was extremely brave the entire time did not want to give me a receipt and while I was waiting on the gentleman to check the truck and she waiting on two more customers while I was waiting on a receipt I understand the customer Sané appreciated that but I did not however because I had to wait on the U haul representative to check another truck I am a boy he's been fucking matter a.m. I had to sit and wait for another 15 minutes before I even receive my receipt. This is the worst experience I have ever had with U haul my husband rents trucks from Krista on Facebook more than school Florida and we never ever ever had any trouble working with her. I will never use this location in Milton Florida again yes. We went for anywhere from 3 to 10 times a month for several days which adds up quite a total. The U-Haul in Milton Florida will never see my face again Gina was one of the rudest representatives I've ever dealt with.

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul F.  |  First Impressions 
Clasificación:
4.0

See above.

Mitchell B. 
Clasificación:
5.0

Truck pulled to the right.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
4.0

Uhaul was full of trash when we picked it up. We brought it back and the staff was very apologetic and took care of everything right away.

JOHN B. 
Clasificación:
5.0

I would highly recommend. Climate control facility exceptionally clean. Staff friendly, helpful.

Kathleen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
3.0

The truck made it to the destination with no problems!

DEWAYNE L. 
Clasificación:
5.0

Everyone was very helpful and friendly.

DANIELLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley s.  |  Overall Experience 
Clasificación:
5.0

Nada

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa P. 
Clasificación:
5.0

The staff was helpful and friendly! Really made the rental experience a enjoyable time! Great job!

JUSTIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
3.0

The app needs work. The pick-up process seems to be out of order and somewhat illogical. It would make more sense to go in and pick up the key prior to trying to find the truck - that was crazy. It would also be helpful if the extra equipment rented was already in the truck.

Lorie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heather F.  |  Overall Experience 
Clasificación:
5.0

Definitely coming back here for my next moving needs.

NATHAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ebony h.  |  First Impressions 
Clasificación:
5.0

I would personally like to say thank you to the gentleman that helped me hook up the uhaul as I needed to buy a hitch and a ball for the trailer to hook on and in doing so and being in a hurry I overlooked the pin that was supposed to go on the bottom of the hitch to keep it from coming unscrewed from the hitch however he checked it and gave me a lesson that I will never forget and he told me that I had bought the wrong wiring harness. He took the ball and hitch into his workshop and tightened it and showed me where the pin needed to go and why. It should become a practice for him or someone to check all hookups like he did because he saved someone's life and he kept me from having a bad day by doing something wrong and I thank him for everything he did.

MICHEAL F. 
Clasificación:
1.0

Before we even left our home the tow trailer had a flat. The back passenger tire of the truck blew out and the one next to it was bald when the roadside assistance changed both tires on the side of the highway. It is your job to be sure the vehicles are safe before they leave with the equipment. No family nor the general public should be put in danger by driving on bald tires that should have been checked and changed before the equipment has left.

DEWAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

joey m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MALLISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P.  |  Overall Experience 
Clasificación:
5.0

The manager was very nice and professional! ¡Gracias!

summer p.  |  First Impressions 
Clasificación:
5.0

GREAT MANAGER AND HELPING A NEW EMPLOYEE

melinda H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN E. 
Clasificación:
5.0

Thank goodness for your help. By using the location in Milton I was able to use the storage facilities and return the truck at the same location.

KIMALA P.  |  First Impressions 
Clasificación:
4.0

Staff was great.Prices are a bit high.

RICHARD H.  |  First Impressions 
Clasificación:
3.0

Upon entry of the facility and rental station you could feel tension from the customers who were already in there. The staff finished up with one customer and the few associates who were standing around were all talking about the last customer. This lady had a badge that said owner. She was not professional at all. I was basically inquiring about a 10 ft truck for the next day and if a reservation was needed or would it be available in the morning- her quick response was “well it's the weekend” I was well aware of the day of the week it was and I told her so. Not having ever rented myself before and being in a stressful situation I certainly didn't need her sarcasm. I too am a manager at a storage facility and you still have to treat customers with respect. There are many competitors out there to lose your customers to.

RENEE G. 
Clasificación:
5.0

The staff and facility are without question one of the finest I have ever interacted with at any storage/rental company. I highly recommend this location and team.

Sandy H.  |  First Impressions 
Clasificación:
5.0

First class facility and staff! I highly recommend this location and team.

Sandy H. 
Clasificación:
5.0

Very nice and knowledgeable staff

Pam H.  |  First Impressions 
Clasificación:
5.0

Great service ty

Doug N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  First Impressions 
Clasificación:
5.0

In Milton the uhaul storage manager - Gina and the roadside person-Martha were the most amazing individuals. They make me want to use uhaul again even though it started out as the worst experience I had ever had with renting a truck. The only reason I wanted to come back is because of these two individuals.

Eleni D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Curmit L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T.  |  Overall Experience 
Clasificación:
5.0

The facilities worked out very well for us. Thanks

John C.  |  Overall Experience 
Clasificación:
4.0

Gina Rhoda is excellent to work with an very honest her employees are a good time behind her they smile an assist the wait isn’t long even tho they are short handed a lot they get things done!

TANIYA A.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful.

David h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff c.  |  First Impressions 
Clasificación:
1.0

Designs all over the lobby says a 5 x 5 unit is 5499 a month so I told the lady I wanted to rent it for two months in advance tell me why when I got home I still haven’t even put my stuff in the storage unit I have not even seen it I rented it two days ago and let noticed on my bank receipt that they charged me 200 freaking dollars I did not sign up for no 200 freaking dollars a unit it was supposed to be 5499 so when I get a chance I’ve been really busy and haven’t had enough time but when I get a chance I plan on going back up there and get a refund

Judith h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis K.  |  Online Move In 
Clasificación:
2.0

When I first rented the unit, they were still under construction and you were not allowed after hour access. It was my understanding that after construction was finished the facility would be accessible 24/7. That never happened. They would kick you out and not let you enter 15 minutes before closing. I work out of town so I had very limited time I could go to my unit when I'm in town. One night I called and told them I would be there about 5 minutes before the posted closing time to get something out of my unit before having to leave town again the next day. When I arrived they had locked the doors and even kicked out a woman who was trying to finish unloading her moving truck.

Andrew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierson H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY T.  |  First Impressions 
Clasificación:
5.0

Best storage facility I have ever used.

George M.  |  First Impressions 
Clasificación:
5.0

Great facility. Loading dock was very convenient for us to unload our truck. Storage unit was very clean. Will use this place when needed and recommend.

Matt F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marie s.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and location was very clean!

BRANDY H.  |  First Impressions 
Clasificación:
5.0

Savanna was a great help and super friendly. Thank you for everything!

concetta c.  |  First Impressions 
Clasificación:
5.0

Gina was absolutely amazing. She was very friendly prompt and efficient. I would definitely recommend this facility. Excellent location, very clean neat and organized. ( My husband believes her name was Gina) not 100% on her name but talking to her on the phone She was very professional so please confirm her name to ensure our gratitude goes to the correct associate. Gracias

Christine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

justin e.  |  Overall Experience 
Clasificación:
5.0

Ms Gina and crew were exceptional!! Very helpful at every turn during my move and storage needs

CHRISTOPHER F.  |  Overall Experience 
Clasificación:
5.0

Kris and his manager were very helpful and thorough

Tiffany J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keyna p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey W.  |  First Impressions 
Clasificación:
5.0

The guy working the counter was super friendly.

ANGELA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H.  |  First Impressions 
Clasificación:
5.0

this sends to many emails. send one if no reply leave it alone. there is also no opt out option. not everyone participates in surveys. i got an email every single day about this, i better not receive another email regarding a survey after this.

travis a.  |  First Impressions 
Clasificación:
5.0

The customer service is amazing. Gina went out of her way to accommodate us since we were coming in from out of state. I appreciate the effort. I will recommend this facility to everyone. Gracias.

kim w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIRK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah Jane J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy m.  |  First Impressions 
Clasificación:
5.0

Ninguno

steven s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

Nice office staff. Had everything ready to go. Quick process. Helpful.

Leighjean G.  |  First Impressions 
Clasificación:
5.0

Staff is always helpful. Clean easy to use

Jackie G.  |  Online Move In 
Clasificación:
5.0

I will keep using. Always reliable

antonio s.  |  Overall Experience 
Clasificación:
5.0

Great customer service and the facility is safe and very clean

stacy a.  |  First Impressions 
Clasificación:
5.0

They explained everything and anticipated questions. They were helpful through the whole set up process. The experience was remarkable.

William M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen H.  |  First Impressions 
Clasificación:
5.0

Very personal

Amanda L.  |  Overall Experience 
Clasificación:
5.0

From the great manager to the employees and the spotless facilities, I would recommend this facility to anyone wanting a safe, clean and well maintained storage facility.

Maria B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTRY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

claude k.  |  Overall Experience 
Clasificación:
5.0

It was easy , convenient and love the drive in bays

Susan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy b.  |  Overall Experience 
Clasificación:
4.0

Thanks for your service and givening me the space to store my things until i was able to get my house in order.

Derrick B.  |  Overall Experience 
Clasificación:
2.0

The information given to me when renting the storage unit was incorrect. I was told construction would be done within the month, that was five months ago in the facility is still under construction. Doors were consistently propped open, no consistency in parking area where to load and unload, and the last time we visited the main garage door closed on my dad's vehicle. When reporting to store manager little concern was given.

randy w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne F.  |  First Impressions 
Clasificación:
3.0

Facilities are great. Most of the staff are sub par and lack any customer dL service skills and seem to not care about the job. It's a shame because the facilities are great.

Brian M.  |  Overall Experience 
Clasificación:
2.0

Construction was being done the whole time I had a unit. Scaffolding and other large pieces of equipment were being "stored" in front of my unit. There were many other places the construction equipment could be stored. When unit was assigned, the manager advised my unit was in a prime location, yet it wasn't. It was far from the multiple entrances. Also, when setting up the unit, I asked for specific persons to be added as ACCESS and I gave the two names. The manager added them as CONTACT which did not give them access. This was an easy fix of course - I went online and added them myself. Then, the manager lied to my son and said I never asked to add access people to the contract. I will never do business with this facility as long as this unprofessional manager is in charge of it. When setting up the unit, the manager had many phone calls and employee interruptions. She should have focused on the customer, period.

pageo w.  |  Overall Experience 
Clasificación:
5.0

U-Haul of Milton much improved from when I first moved in. Secure and very clean. Gina the Manager was very helpful in working with my move out. Gracias

Ed M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR L.  |  First Impressions 
Clasificación:
5.0

Excellent support staff, Gina was extremely friendly and helpful in obtaining my units. She walked me to the units and made sure that they would meet my needs. Quick processing and set up auto-pay which is extremely convenient. This is the Mom and Pop attention you want despite the size of the operation. Thanks again and will be using this location for a long time. Definitely recommending to all my friends.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C.  |  Overall Experience 
Clasificación:
5.0

The staff were so helpful at this location. Es made sure I knew how to access the building and work the doors, explaining it all very well.

Ben W.  |  First Impressions 
Clasificación:
5.0

The whole staff was both friendly, and helpful. Their service made the entire experience run smoothly and efficient during a chaotic time for me. Thanks all!

Timothy N.  |  First Impressions 
Clasificación:
2.0

The manager was great very friendly but service was poor I had to wait on someone to get trained on computer which wasn't too too long but was in hurry to get home and finish packing bc I had to have my stuff back by 5 pm on a Wednesday the Manager was kind enough to let me unload a little earlier thank goodness bc they were waxing floors also not many entrances for u to pull up to unload stuff and not enough 5x10's I had to use 2 separate storages which thankfully was across from one another so it worked out okay got in trouble for pulling into the garage too long we hadn't had but like 10 mins and didn't have everything unloaded yet and had to move vehicles out to parking lot also got in trouble 3 mins later for using too many dollies which only reason we had so many is Bc we had to unload stuff to move vehicles so I had to hurry and unload the dollies while pregnant so I could free them up to put back in garage while my help was moving stuff to and from vehicles in parking lot so it was a bit of a mess and I'm completely exhausted I honestly was scared at one point that I was having a miscarriage from putting my kitchen table into a 5x10 storage by myself which was half way full of stuff already so yeah it wasn't the best experience I was actually excited about going there bc it's the newest one around but there's no way to get in at the moment without contacting the office and having them open the garage door supposed to be getting fixed soon and the hours suck as well Right now hopefully they will stay opened later sooner! But I'm normally not a complainer but yesterday was the worst but once again the lady's in office was extremely sweet and helpful!

Crystal G.  |  First Impressions 
Clasificación:
1.0

they lied about the cost of the small unit said it was just under 78 a month and then went to pay for the month and it was right at 100 for the unit from where they added all kinds of things that went with the rental and would not subtract the items that was not needed or wanted said it was policies. Then when trying to go to unit had to get them to unlock the doors and they would unlock the ones at the opposite end of where my unit was which made for a extra long walk to move everything out. So no I would not recommend this place.

Marie C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa F.  |  First Impressions 
Clasificación:
5.0

Cordial staff who exceeded their professionalism. The store manager Gina was a delight.

Vivian C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice W.  |  First Impressions 
Clasificación:
5.0

Gina was very helpful

Nastassia R.  |  Overall Experience 
Clasificación:
5.0

Staff was really nice and helpful show me around so I can make a decision. I would definitely use this place again.

James H.  |  First Impressions 
Clasificación:
5.0

Lexi was absolutely helpful and made our experience at uhaul easy and hassle free! Great customer service!!! Thank you!! We got exactly what we needed at a reasonable price. Would definitely recommend this place to others!

fredrick g.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Shawn H.  |  Overall Experience 
Clasificación:
5.0

Incredibly helpful staff, especially the GM Ms. Gina. They were very accommodating and knowledgeable. Happy to do business with U-Haul again due to the standards set at this location.

SETH T.  |  Overall Experience 
Clasificación:
5.0

Never had any issues getting in my unit. The staff was always friendly.

Angela L.  |  Overall Experience 
Clasificación:
5.0

Very professional n courteous staff which made our move to Pensacola super smooth!! Gina the manager is top notch!! Kudos to y’all! 👍🏼😍💙😍👍🏼

Vivian C.  |  First Impressions 
Clasificación:
5.0

The General manager took great care of me and all my needs and even went above and beyond to assist me in anyway possible.

KERRY Z.  |  First Impressions 
Clasificación:
5.0

GM- Rhonda is awesome!

shannon m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pam H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marrie F.  |  First Impressions 
Clasificación:
5.0

The gentleman that helps Gina was fabulous. So was Gona nd the lady that check us in when we return our truck! You have a great team!

Cindea C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul k.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond

Robert C.  |  First Impressions 
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