The folks at the counter were very professional and eager to assist, only good place I could get a car hauler at 9 am on a Sunday, and very reasonably priced,thank you guys
PHILIP HCustomer Reviews for U-Haul Moving & Storage of Milton
Testimonials From Recent Customers
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Everyone in this store is so helpful and friendly. They really made my move simple and easy.
TIFFANY MVery Nice attendant! Very Helpful
TOBIAS SEquipment was filthy inside and out. Truck pulled badly to the right. Didn't have the appliance dolly I had reserved days in advance. No apologies or anything. Just suck it up, basically.
JERRY WI did U-Haul a favor by going out of my way to drop off a trailer. I asked if I could just leave the truck there as well and was informed there would be a service fee added if I did. Never again will I do U-Haul any favors.
Wil MHuge U-Haul facility with helpful workers and every possible piece of equipment for rent
MARK MThe manager at the Milton, FL store is wonderful. My experience with uhaul has been seamless and I very much appreciate that because this was a very emotional trip from Virginia. I can't say enough wonderful things about uhaul and their help in VA and FL. Maybe just come down on the prices some?
Jennifer B | Online Move InNo help to check in.
Darrell MEveryone has always been nice and helpful...
EDITH W | Overall ExperienceCustomer service was top notch. Kiddos to the manager and other employees
JERRED SThe U-Haul people in Milton are great!
RICKY SEasier phone experience
Christopher Reasy as ever and courtesy cart was so helpful at facility
Jessica M | Online Move InFriendly people good service
GALARD WVreat place and service
FRED C | Overall ExperienceEverything was great, except for the truck seemed not to drive well and I reported that.
JEFFREY SExcellent check in/out staff. Very helpful to my disabled Mom. Thank you!
Tamara SGreat service
Don WWonderful customer service!
MARY KWas great rental had a couple small issues that were nothing that impacted our 800+ mile trip moving.
RAYMOND MThe told staff that the truck may need a little suspension work, as it rode pretty rough.
MARVIN DI was very impressed with our service with the u haul team, both in Milton and Ocala. The trailer we had was in excellent condition,we had no problems with the equipment,other than the rear safety chain was about 2 links short,we overcame this by adding a 1/2in screw k pin shackle,. I would recommend u haul and rank it a top of the line rental house. Gracias.
KENNETH MAbove average for the VASTNESS of the facility and the trailers etc in the lot. Below average for Customer service. The service in Broken Arrow put the Milton guys to SHAME. NO COMPARISON.
KENNETH KInstructions for if the renter needs to disconnect the equipment and reattach it.
JOHN OBroken containers and lamp shades
Julie WI was very happy with the condition of the facility and the office staff; however, I would not recommend this business because our rental fee went up by about $10/month EVERY YEAR.
Linda C | Overall ExperienceOne glass lampshade was broken. Several plastic boxes were shattered.
VINCENT AEfficient and pleasant
DONALD PThe people were very nice and accommodating.
JAMES EEveryone was just amazing and very helpful
sean e | First ImpressionsThe turn in operation was fabulous. The turn in set up was very professional. The ladies that conducted were very efficient and personable. I loved the entire process from equipment pick up to turn in. Thanks u-haul!
MITCHELL BPeople were very courteous and professional.
RIGOBERTO HCheck equipment better before renting out. Offer re-imbursement of equipment if equipment fails during rental.
JONATHAN FHad issues with tires, rear back drivers was 84 lbs and passenger rear was 45lbs and didn't realize til I got on the highway and felt very unsafe. I drove to closest U-Haul for assistance and was taken care of by a very nice women in Pensacola location U-Haul.
LISA MNada
GREGORY SEveryone was professional and helpful. I will definitely recommend to others. ¡Gracias!
DEIDRE PThe whole process has been stressful ! Double charge and added fees that weren't correct !! I will look for other alternatives to my next move !
DEBRA MThanks to all for a smooth transition in making my move to Texas. I would like to give a hearty thank you to Sandra for all she did for me in getting my truck and trailer ready on time and pick up. She went well and beyond in making this happen for me. Thanks again Sandra
JAMES MThey're always ready when I need them, good staff.
GREGORY OAppreciate all of the safety measures. Being able to drive in to load and unload is so convenient!!!
Barbara G | First ImpressionsThe equipment was clean and appeared to be well maintained. However, proper maintenance was not where it should have been. The entire floor of my U-Haul was saturated with water by the time I arrived at my destination. I could not determine where it was coming from or if there was a hole in the roof. But all of the stuff I was moving got wet on the bottom.
ZANE FMade a stressful time so easy for us thanks Reba Ross
Reba R | Overall ExperienceFriendly and helpful customer service team
BARBARA WGood workers And good service
ERIC HMoving is stressful enough but we had the additional stress of having one of our party hospitalized at the unloading potion of our move and these folks were extremely understanding of our situation. I give them the highest rating plus several more stars. Gracias
JB MMy spouse became ill after we arrived requiring hospitalization. This location was exceptional and understanding during this traumatic time in our lives. 5 stars is not a high enough rating
John MDon’t give me a truck that doesn’t have working a/c
LUKE CService was great made it easy
Reba R | First ImpressionsIt was a quick in and out with a very pleasant staff person. The lot was spacious and easy to maneuver.
Bruce I¡Gracias!
jill nThis is the second time I have rented a 6x12 trailer, the first time was great! This time not great! The first trailer they hooked me up to did not have a working turn signal so we switched trailers. The second trailer had two back tires that were completely shot. Unfortunately I did not realize it before leaving , the trailer was bouncing and weaving so we pulled into a rest area to check the load, at that point I realized the back tires were bad. I called the Milton branch to see if there was somewhere close I could swap out the trailer and got no helpful suggestions but was given some numbers in Tallahassee but they were not any help either. It was another 30 miles down the road when we had a blowout. We were able to get roadside after 2 hours and they changed both tires. When I returned the trailer I asked the Milton location if they even check the tires and basically got no answer at all other that I wasn't here last week. I am thankful it was not worse than it was, There is my feedback, do what you will with that information, thank you!
lance lCustomer service was great.
MARY JQuick and easy prop off. Friendly people.
PHILLIP FMaybe another person at the office
BRYAN SThe staff at this Uhaul were wonderful. Always very kind and professional! I would definitely recommend this place:)!
LAURA M | Overall ExperienceI felt comfortable at all times to go with my teenage daughter and me at any time of day. Everyone was always very helpful and willing to help.
JENNIFER P | Overall ExperienceI always come back to uhaul for my moving needs, that says it all...
EDITH W | First ImpressionsThe family is first rate and well maintained
CLIFFORD B | Overall ExperienceVERY clean! Very secure! Very friendly staff!
ROBERT M | Overall ExperienceVery nice facility, easy access and well lit, friendly staff
Shirley N | Overall ExperienceHannah is a great front desk employee very kind and helpful!
Stacy S | Overall ExperienceAll of the staff were awesome! Thank you to Seth Jordan and everyone! 珞 ️
Lisa N | Overall ExperienceThe facility is very well maintained. The staff always go over and above! I would highly recommend using this facility.
KIMBERLY S | Overall ExperienceVery good customer service. Helped me me with all my needs. Would recommend this facility.
Scott B | First ImpressionsProfessional staff always available to help.
RICHARD J | Overall ExperienceIt would have been nice to have some sort of signage outside the loading/unloading bays indicating if they were occupied or unoccupied instead of having to park and get out to look in the window. Other than that it was great.
Patti M | Overall ExperienceAs a widow with no connections locally, finding out I needed a second contact before being able rent a unit (as I was getting ready to pay) was upsetting and I had to end up giving my realtor's number. Also finding out that insurance was required after the reservation was made and again as I was getting ready to pay, was also upsetting. These two items should have been made clear by U-Haul at time of reservation being made. Other than that all was fine. Unit is clean, easy to access and convenient.
CAROLINE J | First ImpressionsThe staff were very helpful every time I was at the facility. Great customer service.
John W | Overall ExperienceHelpful and friendly.
andrew C | First ImpressionsExcellent facility. Website did not interface with actual available units. I had go go in person a couple of times to get the unit. It has been a great unit and if I need storage in the future I will definitely rent there again.
Leah M | Overall ExperienceJordan was very helpful and answered any questions I had.
Marrie F | Overall ExperienceRead the instructions email before you go the first time. Once inside the facility, you must enter your code into the Device in the garage before opening your unit. Oops! I set off an alarm. The door was sealed with a plastic tray that easily pulled off. The available cats made transporting my items easily into the storage facility. It does seem odd that anyone can access the building even without a code, the entry doors open freely. You do have to enter your code to disable the alarm on your unit which provides a layer of confidence in the protection of my items. However, once I set off the alarm and closed the door it was quite some time before any staff came around. Although the onboarding process would have been completely hassle free had I read the instructions more clearly. I would recommend this location for local climate controlled storage needs.
Lee B | Online Move InThank you for the use of your storage space
Anthony J | Overall ExperienceThe manager Jordan and her team were very nice and helpful with any questions or concerns I had during my time renting. Will definitely use this location in the future!
Justine F | Overall ExperienceStaff and manager were the best. Felt at ease and belongings safe. Even when I didn't lock the door properly they went the extra mile to secure my goods till I could return.
John T | Overall ExperienceOutstanding operations !!!!!
Phillip L | Overall ExperienceI was extremely pleased with the service at this U Haul location!
Martha A | Overall ExperienceEverything was always better than expected.
Hugh W | Overall ExperienceVery nice facility. Young woman clerk was excellent.
christopher d | First ImpressionsToo Expensive. It started out being, I believe, around $60. Now, I was paying over $100! That's too much!
KELLY W | Overall ExperienceGreat people to work with. Very clean and well maintained
Stephan P | First ImpressionsFriendly professional staff
Janet M | First ImpressionsMy first experience with renting a UHaul was when I rented a van for my business. It was an excellent experience and I will continue using UHaul for the long haul. I thought it was a cool promotion that you guys offered one free month of storage for renting the van so I took advantage of it. I stored just a couple of boxes of photos that I was hoping to go through over the Christmas break. I decided that I would probably just pay for one month after the promo to get things tidy and organized. It was my understanding that my card would automatically be charged when the free month was up. Unfortunately, it was not charged and I started receiving calls, emails, and mail saying I was charged a late fee for non payment. It was very annoying and so I called. I spoke to a young man who said he made it all good and I thought all was good until I started receiving more messages, emails, etc. So I went in person and spoke with Jordan who is an excellent manager. She explained the problem and said she fixed it and gave me a receipt. Unfortunately, I continued to get messages saying I hadn't paid, etc. So I finally just pulled my items out and "moved out." It is very annoying and frustrating to receive these messages. In the future, I doubt I will use storage facility as it is just a head ache. Everything about the storage and the management was excellent. It's just dealing with your automated messages.
PAULETTE M | Overall ExperienceThe only concern we had, without notifying the office staff, a local locksmith was hired by another UHaul customer believing it was her unit, and cut the lock to our unit. Besides the locksmith being banned, we believe if the rented UHaul unit number was written on the keycard this could have been avoided.
Marcia S | Overall ExperienceVery friendly, helpful
Catherine R | Online Move InExcellent staff
SCOTT H | Overall ExperienceThe staff (Jordan & Vince) were very nice at each encounter. I felt safe and there were always plenty of carts and the super clean restroom was very nice. I would recommend this U-Haul location to everybody. Thanks again for the helpful service.
CARL M | Overall ExperienceAll staff members have been very helpful and friendly every time I ever needed help. Thanks to the staff at this location, you all ROCK!!!
Crystal R | Overall ExperienceVery fair prices. Helpful and friendly staff . I used them for 3 years any issue I came across was always resolved above and beyond my expectations. Thank you to all staff.
derek B | Overall ExperienceToo expensive. I moved to a cheaper storage facility.
DONNA L | Overall ExperienceWe had rented the wrong size storage and the staff was super nice as they helped me fix my mistake. They also made sure to explain how to use the security cards and access points to unload my moving stuff in an easy to understand way. They also provided me a map to my unit with a drawn path so I wouldn't get lost. Moving across country was very stressful so it was a breath of fresh air to have such fantastic customer service.
Brandon F | First ImpressionsVery frustrating trying to use the APP and kept getting error code, even after multiple attempts. The same thing happened when returning a transport - location error? Had to go in office and it took awhile. Drive in instructions were not really clear both from staff and on signs.
Darryl H | First ImpressionsWonderful staff, courteous, polite, helpful and knowledgeable
SCOTT H | First Impressions