Pleasant trip to my local U-Haul with no issues.
ERIC ACustomer Reviews for U-Haul Moving & Storage of Milton
Testimonials From Recent Customers
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Don’t remember her name but she was absolutely profesional and nice.
Leopoldo CTrailer in ok condition. One tire was low on air at pickup that the attendant promptly aired back up. No issues after.
CHRISTOPHER BYoung lady was very nice and got me out quickly
KRISTEN KStaff was helpful. Rental process was easy.
PAUL DI will recommend others and I will be back. Thank you very much.
CARMEN BI will use this location again. I found the reservation process through the 800 number easy and worked well.
PATRICK RI put more fuel in the vehicle than I used and was charged $19 for fuel anyway. Because of inaccurate readings and trucks less than full of fuel. Total BS I've rented multiple times from this location and their fuel gauge readings are always off. Go fuel your trucks to Full and stop ripping off your customers
DANIEL DThe staff was very friendly and the truck was easy to pick up and drop off.
Lawrence WVery helpful nice polite, respectful, very knowledgeable.he gave me the blankets to go with the U-Haul and sold me the adapter, I needed from the old style to the new style.
SHARON JThe truck we rented was your average well used U-Haul but did the job. Requested an appliance dolly when I made my reservation but they didn't have any available and I really needed it.
Mike SDropped off after hours, easy experience!
CARLI LNever had an issue here, always quick in and out
JESUS RI felt comfortable at all times to go with my teenage daughter and me at any time of day. Everyone was always very helpful and willing to help.
JENNIFER P | Overall ExperienceGreat job, Quick service, friendly folks!
JASON MWhen checking prices online it stated 19.95 for the truck and .69/mile. But once in store to pick up I was charged.89/mile which changed the amount budgeted. While I'm sure most people wouldn't mind. That price difference makes or breaks if I can afford to utilize this service. When asked he said " oh it resets at the beginning of the week, it's cheaper on weekends" I find that to be false advertisement. No where did it state that would happen.
ROBYN TI always come back to uhaul for my moving needs, that says it all...
EDITH W | First ImpressionsN/C
WILLIAM WShe was great too both locations ladies are an asset.
Shawn TGreat service. Efficient and knowledgeable team. Always come to this location for our needs.
AMADO CKeep on doing what they are doing.
EDWARD IThe family is first rate and well maintained
CLIFFORD B | Overall ExperienceI think when customers request a dolly for their move, U-Haul should put as much effort into finding a dolly as they do pushing storage unit sales. Lucky for us that a friend had one, or we would have been screwed.
AARON BVERY clean! Very secure! Very friendly staff!
ROBERT M | Overall ExperienceNothing. Used you guys twice this week. Staff was polite and efficient
JAMES RGreat experience.
MARK CVery nice facility, easy access and well lit, friendly staff
Shirley N | Overall ExperienceSecond time dropping off there. Good people and easy access
Michael UHannah is a great front desk employee very kind and helpful!
Stacy S | Overall ExperienceNot be so damn far from the original reservation spot.
ANTHONY PNothing at all. The staff, all of them, were exceptionally friendly and helpful. Could not have asked for a better experience! Kudos to all!
JOSEPH IFabulous and friendly staff. Super easy process to rent exactly what I needed. Highly recommend.
RAYMOND CStay true to talked about price for truck.
TRINITI RPrompt, friendly service
JAMES RWorked with Gracie K. and she was very knowledgeable and helpful.
BRENT CWoman who checked me in was very friendly and helpful. Great service.
Albert KEasy, fast return.
STEPHEN HI don't have any complaints but a compliment. The young man who was working yesterday August 12,2024 was extremely helpful. He was very nice knowledgeable. When it came time to hook up he took care of the entire thing same with unhooking. He was great
ANDREW CKnowledgeable, helpful and very professional! Would use again and would definitely recommend people use THIS location in the area for all UHaul needs!
Janel PNo personnel involved. Use d online drop off.
ROBYN B!!!
Gilbert ZReally happy with the staff, equipment and service.
GEORGE DI did not know that we were being charged $1 a mile along with a flat fee for this rental. It ended up costing us $700!!!!! That is ridiculous to charge someone that and put it into the fine print. We rented a 10 ft and had to make multiple trips. We would rented a bigger one at that cost. Also the seats were very uncomfortable. They were to cost to the steering wheel. My husband is 6 and his knees were almost touching the dashboard. I guess our lesson read the fine print.
VAUGHAN PCan't think of a thing you need to change. 5 stars! It was a nice experience during the hectic time of moving, thanks for making it easier.
George MI am very disappointed in this Milton FL U-Haul dealer. I was overcharged as per the signed contract.I contacted the manager and was told she would call me back by Monday it's Wednesday and on call back to resolve this matter. I will be forced to contact my credit card company to file a dispute if I am not contacted by U-Haul with a resolution. William Calloway bc32571@yahoo.com 850-293-0538
william cFrom start to finnish! Awesome
RICHARD JUsing U-Haul was very stressful and very expensive. I originally reserved a truck in Ms. , or thought I had . The day before I was to pick it up , I received a call saying the closest truck was in Louisiana. I wanted to rent a truck in Mississippi to drive and return in Milton, Fl. . There was NO truck in Purvis or Hattiesburg . I had to make this move so I borrowed money to help rent a truck here and drive there , load , and drive back . I'm 69 years old and was not able to get it loaded , driven, unpacked on time . I the called to add a day and they said they could not extend the rental because another family was to get it an hour and a half before my original return time . So I was able to speak to a scheduling specialist who amazingly could add the extra day . My question is why does U-haul make suedo reservations when they don't even know if a truck will be available . Why doesn't a scheduling specialist make all the reservations all the time . This was a very stressful experience !!! However, I will also say that every one that I spoke to was very polite, very helpful to the extent of what they could do . They people are great but I believe the system is flawed. One more thing, I am elderly on fixed income it cost 600.$ plus 140$ in gas . I did return with a quarter of a tank more than when I got it .
LILLIE BJordan was very helpful
Stephen BGood job
CHESTER BEmployees were courteous and helpful
Jack VVery good systems and people.
William CThe installer was amazing! He answered all of my questions, was very polite and did an excellent job on the installation. Please let him know what a great job he did.
Ron RI found it extremely redundant, unnecessary, and annoying that when you go to reserve online you fill out all of the information answer all the questions and get everything set up only to get an email before you go in to pick up to go back and re-answer all of these questions only to show up at the pick up location to have to go through all of these questions again and re-enter all my credit card information that was already entered. Seems all very unnecessary. Trailer was good and pick up and drop off went smoothly other than that
chloe dMaybe change cabin air filter. Vehicle clean but smelled like cigarette/weed smell from a/c.
Antonio BVince and Jordan were so helpful! They were very informative and flexible in scheduling.
Kyla IHonestly one of the two U-Hall locations that didn't cause my wife and myself more problems. Unfortunately the other wasn't the pickup site.
Ken BVincent A was amazing!
Erin CDon't know why we got charged $40 extra but all is good
Donna JTruck was clean enough but it whined crazy loud. I had to buy ear plugs to be able to drive. Seriously look into this that is wild your Uhauls are that loud on the highway. I was so mad for 6+ hours with that damn truck SCREAMING in my ear the whole drive.
Matthew BAll of the staff were awesome! Thank you to Seth Jordan and everyone! 珞 ️
Lisa N | Overall ExperienceThe facility is very well maintained. The staff always go over and above! I would highly recommend using this facility.
KIMBERLY S | Overall ExperienceVery good customer service. Helped me me with all my needs. Would recommend this facility.
Scott B | First ImpressionsProfessional staff always available to help.
RICHARD J | Overall ExperienceIt would have been nice to have some sort of signage outside the loading/unloading bays indicating if they were occupied or unoccupied instead of having to park and get out to look in the window. Other than that it was great.
Patti M | Overall ExperienceAs a widow with no connections locally, finding out I needed a second contact before being able rent a unit (as I was getting ready to pay) was upsetting and I had to end up giving my realtor's number. Also finding out that insurance was required after the reservation was made and again as I was getting ready to pay, was also upsetting. These two items should have been made clear by U-Haul at time of reservation being made. Other than that all was fine. Unit is clean, easy to access and convenient.
CAROLINE J | First ImpressionsThe staff were very helpful every time I was at the facility. Great customer service.
John W | Overall ExperienceHelpful and friendly.
andrew C | First ImpressionsExcellent facility. Website did not interface with actual available units. I had go go in person a couple of times to get the unit. It has been a great unit and if I need storage in the future I will definitely rent there again.
Leah M | Overall ExperienceJordan was very helpful and answered any questions I had.
Marrie F | Overall ExperienceRead the instructions email before you go the first time. Once inside the facility, you must enter your code into the Device in the garage before opening your unit. Oops! I set off an alarm. The door was sealed with a plastic tray that easily pulled off. The available cats made transporting my items easily into the storage facility. It does seem odd that anyone can access the building even without a code, the entry doors open freely. You do have to enter your code to disable the alarm on your unit which provides a layer of confidence in the protection of my items. However, once I set off the alarm and closed the door it was quite some time before any staff came around. Although the onboarding process would have been completely hassle free had I read the instructions more clearly. I would recommend this location for local climate controlled storage needs.
Lee B | Online Move InThank you for the use of your storage space
Anthony J | Overall ExperienceThe manager Jordan and her team were very nice and helpful with any questions or concerns I had during my time renting. Will definitely use this location in the future!
Justine F | Overall ExperienceStaff and manager were the best. Felt at ease and belongings safe. Even when I didn't lock the door properly they went the extra mile to secure my goods till I could return.
John T | Overall ExperienceOutstanding operations !!!!!
Phillip L | Overall ExperienceClean, easy access yet secure, staff very knowledgeable
RAYMOND G | First ImpressionsI was extremely pleased with the service at this U Haul location!
Martha A | Overall ExperienceEverything was always better than expected.
Hugh W | Overall ExperienceVery nice facility. Young woman clerk was excellent.
christopher d | First ImpressionsToo Expensive. It started out being, I believe, around $60. Now, I was paying over $100! That's too much!
KELLY W | Overall ExperienceGreat people to work with. Very clean and well maintained
Stephan P | First ImpressionsFriendly professional staff
Janet M | First ImpressionsMy first experience with renting a UHaul was when I rented a van for my business. It was an excellent experience and I will continue using UHaul for the long haul. I thought it was a cool promotion that you guys offered one free month of storage for renting the van so I took advantage of it. I stored just a couple of boxes of photos that I was hoping to go through over the Christmas break. I decided that I would probably just pay for one month after the promo to get things tidy and organized. It was my understanding that my card would automatically be charged when the free month was up. Unfortunately, it was not charged and I started receiving calls, emails, and mail saying I was charged a late fee for non payment. It was very annoying and so I called. I spoke to a young man who said he made it all good and I thought all was good until I started receiving more messages, emails, etc. So I went in person and spoke with Jordan who is an excellent manager. She explained the problem and said she fixed it and gave me a receipt. Unfortunately, I continued to get messages saying I hadn't paid, etc. So I finally just pulled my items out and "moved out." It is very annoying and frustrating to receive these messages. In the future, I doubt I will use storage facility as it is just a head ache. Everything about the storage and the management was excellent. It's just dealing with your automated messages.
PAULETTE M | Overall ExperienceThe only concern we had, without notifying the office staff, a local locksmith was hired by another UHaul customer believing it was her unit, and cut the lock to our unit. Besides the locksmith being banned, we believe if the rented UHaul unit number was written on the keycard this could have been avoided.
Marcia S | Overall ExperienceVery friendly, helpful
Catherine R | Online Move InExcellent staff
SCOTT H | Overall ExperienceThe staff (Jordan & Vince) were very nice at each encounter. I felt safe and there were always plenty of carts and the super clean restroom was very nice. I would recommend this U-Haul location to everybody. Thanks again for the helpful service.
CARL M | Overall ExperienceAll staff members have been very helpful and friendly every time I ever needed help. Thanks to the staff at this location, you all ROCK!!!
Crystal R | Overall ExperienceVery fair prices. Helpful and friendly staff . I used them for 3 years any issue I came across was always resolved above and beyond my expectations. Thank you to all staff.
derek B | Overall ExperienceToo expensive. I moved to a cheaper storage facility.
DONNA L | Overall ExperienceWe had rented the wrong size storage and the staff was super nice as they helped me fix my mistake. They also made sure to explain how to use the security cards and access points to unload my moving stuff in an easy to understand way. They also provided me a map to my unit with a drawn path so I wouldn't get lost. Moving across country was very stressful so it was a breath of fresh air to have such fantastic customer service.
Brandon F | First ImpressionsVery frustrating trying to use the APP and kept getting error code, even after multiple attempts. The same thing happened when returning a transport - location error? Had to go in office and it took awhile. Drive in instructions were not really clear both from staff and on signs.
Darryl H | First ImpressionsWonderful staff, courteous, polite, helpful and knowledgeable
SCOTT H | First ImpressionsWe would use them again
Rick M | Overall ExperienceJordan Trujillo was a tremendous help. I had 2 units for 2 years and she went out of her way to help me anytime I needed it. I wish every manager or customer service associate I have to deal with would have her empathy, ability and talent. She is an excellent employee and you should feel lucky to have her!!!!!
Richard L | Overall ExperienceEveryone was helpful and friendly.
Sue D | First ImpressionsAll Good....
Edith W | Overall ExperienceUnbelievable! The facility in Milton Florida is the BEST facility I have ever encountered! Amazing staff, amazing facility. You can back into the unloading dock area so even if it's storming outside you are high and dry to unload you things into an inside storage unit. Fantastic!
Charles W | First ImpressionsEmployees are very knowledgeable and pleasant. Easy to talk to and friendly. Very enjoyable experience. Will DEFINITELY use again IF I have to.
Denise T | Overall ExperienceJordan Trujillo(?) Was so nice! She went out of her way to help me and gave me a great deal with the current specials. I rented a storage unit, insurance and lock. I'm going back this morning to have a hitch installed. Moving is HARD but her customer service and help is making that part a little easier. Thanks so much!
CARL M | First ImpressionsThank u. U haul
Helen P | First ImpressionsJordan Trujillo is a true professional. She is very helpful & knowledgeable, kind & polite. We had a smooth & successful experience thanks to her. Kudos to Jordan! Give that woman a raise!
Betty L | Overall Experience