Customer Reviews for U-Haul Moving & Storage of Midland

5,191 comentarios

2803 W Wall St   Midland, TX 79701
(Wall Street @ Mann Street)

(432) 697-3273

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(432) 697-3273

2803 W Wall St
Midland, TX 79701
(Wall Street @ Mann Street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yauheni K. 
Clasificación:
5.0

Can't think of a thing.

TRACY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
5.0

The guys there are awesome, always very helpful. ¡Gracias!

ROSHAD M. 
Clasificación:
5.0

Have used this location twice. Will always come back here if I need too.

JACK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

Had to change my pickup date. Uhaul call center was awesome! Best renting experience i've ever had.

Joey B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD THOMAS R. 
Clasificación:
5.0

Location doesn't really need improvement, the staff was awesome, Manager was super helpful amd friendly and the two yard hands were fine young men. Very polite.

BRYAN B. 
Clasificación:
5.0

I only dropped off a truck at this location but the process was smooth and quick.

Kiana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY F. 
Clasificación:
5.0

The mobile check-in option took way too long. The website was slow, and then it took 10 minutes for the alternate contact verification to go through, even though we checked with our alternate contact and she said the phone call took 3 seconds on her side. Then we still had to go inside the store and wait for the key. The whole process took over 30 minutes. The employees at this location were very helpful and friendly, so I would recommend this location, but not the mobile check-in option.

Melissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

Excellent location no need for improvements

JASON D. 
Clasificación:
5.0

Trey and all of his team members were very helpful! They even were able to recommend a moving company to help me unload. I would definitely recommend this location

HOSANNA I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRittany B.  |  Overall Experience 
Clasificación:
5.0

Get the good folks in midland a credit card swiper that works please. They were awesome but it would help them and the customers.

JODY P. 
Clasificación:
5.0

Customer service was excellent!!

JOSHUA D. 
Clasificación:
5.0

Why is it every time I rent I completely fill out the pre check in with credit card and driver's license pictures they always still need my credit card and some times my driver's license. Additionally they walk through everything from vehicle I'm using to tow and what insurance I want. I thought the reason I did all that online was so I didn't have to do it there? Also seems a little suspect asking for credit card online then asking for it again when I'm there. Note I rent a trailer from this place almost once a month for the better part of the past 2 years.

Jonathan T. 
Clasificación:
5.0

Nothing, Home sweet home atleast in texas no one is giving attitude for doing THEIR JOB

ESTEVAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy C. 
Clasificación:
4.0

This location is really tight and small. Where to drop off is not clearly marked.

MARK C. 
Clasificación:
5.0

Great staff

ANTWAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sammy F. 
Clasificación:
5.0

Good experience nothing to comment

IROH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Everything and everyone I worked with was professional and extremely attentive and knew what they were doing.

CARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DWAYNE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

They helped me and guided me to where to check in the truck.

ANDRES N. 
Clasificación:
4.0

The location of the drop box for the keys is unclear. The link says to put the keys in a combo locked box, but didn't see a box to put them in. I put the keys in the box at the front door of the rental location.

DARYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kody K. 
Clasificación:
1.0

It's a long story I was very unhappy

MARIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRECO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE J. 
Clasificación:
4.0

Nothing. U-Haul is always good value rentals with above average customer service.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRittany B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
4.0

You have a gentleman working there that is extremely short with the customers. Like he's to busy to take care of them. He helped me last time I rented from you. I watched his interactions with a customer when I was there on Sunday so I know it's not just me. And he seems very comfortable doing it. Had he been the one to help me I would have called you immediately. I am going through something very hard and his actions would have made it worse. He may not be happy in one sketch of his life or another but he is in a people business and needs to be more approachable and polite.. he had no idea what people are going through that need your services. The gentleman that helped me this time was extremely nice, helpful, and knowledgeable.

Kayla P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
4.0

The rental truck's windshield sprayers not working properly and one of the blades wasn't attached. My husband fixed the blade (got it back on properly) however we didn't have the tools to fix the washer spray.

Kim B. 
Clasificación:
4.0

Put the correct address for the drop off location, instead of as the address of the customer.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca Y. 
Clasificación:
5.0

Nothing everything was pe2

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNAVIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

The two guys helping me were excellent. Thank you...

David E. 
Clasificación:
5.0

The gentleman at this location was very polite and friendly. He made quick work of our return.

Karen P. 
Clasificación:
5.0

I pulled in from my long trip and turned into the drop section where I was greeted and trailer unhooked and asked if how my trailer hauled and if I had any troubles at all with the equipment. I explained back rear tire had to be filled twice but overall it was perfect. He asked if I wanted a printed or emailed receipt, emailed was fine. Excellent customer service.

Jason D. 
Clasificación:
5.0

I had no issues whatsoever, picking and dropping off was very easy.

Alma G. 
Clasificación:
5.0

There is always a way to improve but in this case my recommendation is to keep doing what your doing.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY M. 
Clasificación:
4.0

They had me back the trailer in a spot that was to tight my truck was to big had to unhook and push the trailer in its spot by hand told the guy it was to tight he said they park them with a forklift all the time I told him it's east to do with a lift

Jeremy B. 
Clasificación:
3.0

Lights on trailer did not work. Swapped trailers and still there issues with lights. Trailer lights should be working before renting. When a trailer is picked up is not the time to discover lights are not working.

MARTHA P. 
Clasificación:
5.0

Wish I could remember the names of the fellas working, but they were courteous and efficient.

JOSEPH T. 
Clasificación:
5.0

N/C

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

Great job

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK V. 
Clasificación:
5.0

Nada

TODD C. 
Clasificación:
5.0

It would be amazing if you could get cargo vans without wheel wells.

CATHERINE A. 
Clasificación:
5.0

I never received my original bill thru my email, which was a good email in your system as I did receive the email upon returning my rental equipment.

JEFFREY M. 
Clasificación:
2.0

Lengthy wait, and I was 3rd in line with two other people already being helped. ie. 3 total customers in the store. Was there 25 minutes before I got helped. (2) I had made the reservation online and provided my credit card information online. The employee who was helping me asked me all the questions OVER AND OVER as he failed to get the system to work right. AND THEN he charged my credit card TWICE and told me "it will be ok". When I looked online I had been charged twice, and he had to reverse the charge. And I wasn't sure I hadn't already been charged since I booked online. The whole experience was a circus. Seriously. ITs like the employees are constantly fighting with the computer systems and apparently they don't really work. Very poor experience.

PATRICK H. 
Clasificación:
5.0

Totally different but they weee short handed we had to wait a while

yvette V. 
Clasificación:
3.0

I got charged for the $8 insurance even though I declined it when I reserved online. The gentleman at the desk reversed it and charged me.

BRANDT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PABLO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

Great leadership there at that store. Love doing business there!

CHRIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Very helpful and friendly people at this location

Luis T.  |  Overall Experience 
Clasificación:
5.0

The young man that assisted me on 10/26 when I checked the vehicle out and on 10/29 when I checked the vehicle in was very helpful and cordial, and I appreciated his attitude and assistance very much.

MICHAEL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Casey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES CARL A. 
Clasificación:
4.0

I enjoyed the low cost and convenience of vehicle .

debra w.  |  Overall Experience 
Clasificación:
5.0

Just keep doing what you guys or doing I have no complaints everyone was really friendly

CORA W. 
Clasificación:
5.0

Question 5- My unit is temp controlled and can only be accessed to 7PM. I did not know that when I made the reservation with u-haul customer service

Sherry R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
2.0

The first trailer they hooked up had a busted rear blinker which the employee did not catch. I had to come back to get a new trailer. The second trailer they hooked up had a broken door that would not shut. I had to come back again, wasting a full hour of precious time. The third trailer they gave me thankfully worked.

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lars L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADEWALE O. 
Clasificación:
5.0

I arrived 10 minutes before closing and the personnel was very friendly and helpful to provide me the storage and disconnect the trailer from my car. Awesome service

Luis T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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