Customer Reviews for U-Haul Moving & Storage of Middletown

2,690 comentarios

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3)

(860) 632-0281

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I think there should be more options instead of having to pay for 4 days and not needed them and no refund given its not the customers fault that trucks are limited .

Coreen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy P. 
Clasificación:
4.0

The car was not that clean. The employee were helpful.

Ibrahim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarsha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

luchania K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrico D. 
Clasificación:
5.0

The ease of availability and the pricing and the added insurance are all pluses. Love that the area my car is left in , is locked and cameras are all around. The manager is great, Alexis. Will use and continue to use ..

Lianalia Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

Everything went perfect. The guys working the front desk were great. Explained everything that needed to be known about renting the van. Thank You!!

Luis C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth N. 
Clasificación:
5.0

I dealt with this location for about 5-6 days in a row! They helped me with everything I needed and were so understanding about everything! Very professional and genuinely friendly as well! I will only use this location if ever needed in the future!

Caitlin K. 
Clasificación:
3.0

the both vans they wanted me to use had body damage on the passenger side door to the back of the van.

frank C. 
Clasificación:
5.0

The service was outstanding! I have no complaints with this location. Both Belinda and Alexis were very kind as well!

Caitlin K. 
Clasificación:
5.0

The person who helped me was very honest with me and I appreciated his candour. He was very helpful. This was my first time renting a uhaul and he made it really easy for me.

Katrina C. 
Clasificación:
5.0

Belinda went out of her to help and I would highly recommend U-HAUL Thank you Ray McArthur

Raymond M. 
Clasificación:
5.0

Quick service

ANGEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morakinyo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan W. 
Clasificación:
1.0

I have been overcharged. What happened? I need to be credited back $71.51 Truck was returned timely with no issues. Also I did NOT ask for additional insurance

SHEILA D. 
Clasificación:
2.0

Gas gauge on first van assigned read empty and warning light indicated one tire was under inflated. Second van assigned there was a question on gas level. Overall I don't feel the equipment was properly prepared for me, the customer. A very disappointing experience. I won't use this location again.

Konrad F. 
Clasificación:
5.0

Nothing. It's so easy. It's quick, and efficient. Alexis is amazing. She is so helpful, knowledgeable, and personable. I have had storage units there for a long time. I've rented trucks and vans. Any time I've had business with UHaul, it was a good experience.

ginnie G. 
Clasificación:
5.0

I haven't gotten a copy of my itemized bill?

Etta P. 
Clasificación:
1.0

Didn't have the truck I ordered, got stuck with a smaller truck and had to completely change plans. Was minimally compensated for the huge inconvenience. Needs to notify customers if their original orders cannot be fulfilled.

Maxwell M. 
Clasificación:
4.0

very well served...service available with no delay...$ milage rate per mile, a little steep...van maintenance could have been better! overall experience was good!

EDWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H. 
Clasificación:
3.0

Took 30 minutes to get equipment. Staff was great but apparently the unit allocated to me was not ready

Patrick M. 
Clasificación:
5.0

Only disappointment was that truck was not available at original location causing us extra mileage but everything else was great. Will definitely rent from you again.

Louis H. 
Clasificación:
5.0

Amazing team !!

Alexis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AGUSTA S. 
Clasificación:
1.0

The van had low tire pressure from the moment I left and I was told that it was a faulty sensor, not low tire pressure. I had ordered furniture pads but the store didn't have them for me. They offered to go check for old quilts. Then I was charged $8.75 for gas at the end. I started with more than half a tank and less than 5/8 of a tank. I returned it with more than half a tank and was still charged. Also, while I had ordered an in-town rental, because I estimated I'd go 100 miles, I was charged extra, even though I only went 90. Awful experience overall

Keith A. 
Clasificación:
5.0

Nothing the truck was nice a clean easy to handle

Michelle W. 
Clasificación:
5.0

The gentleman was very nice and helpful. The truck had a broken mirror and ran terrible. The engine light went on while making our return trip. Luckily we didn't go far.

maryann A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANTZ J. 
Clasificación:
4.0

None.per say

Larry J.  |  First Impressions 
Clasificación:
2.0

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Daniel L.  |  Overall Experience 
Clasificación:
5.0

Excellent service and staff. The truck was clean and well service. They made a difficult moves easier for me. Great job.

Don R. 
Clasificación:
5.0

Leave them alone. You tried to change my location 9 times. 9 times I had to cancel so I could use this local place. STAY OUT OF IT.

George M. 
Clasificación:
5.0

Great experience

Carl C. 
Clasificación:
5.0

Do better at cleaning!

NATASHA J. 
Clasificación:
5.0

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Brian P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA R. 
Clasificación:
5.0

We dealt with 3 people from start to finish and they were all so friendly and very helpful. I was very happy to deal with them all and had no issues.

susian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

zee G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuliya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

I love the ladies that coordinated inside. Incredibly friendly and knowledgeable. First time customer and I'm very pleased.

Nadia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie S. 
Clasificación:
3.0

No receipt received. Transmissions slipped. Not the friendliest staff. I would only recommend as the other rental center in the area is much worse.

jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan T. 
Clasificación:
5.0

The whole experience was fast easy and on time. The staff was friendly and professional. I'll be recommending U-Haul to anyone.

florence W. 
Clasificación:
5.0

The only issue I had , was that, I was under the impression that I could drop off the truck after the 7 pm close time, but before 10 pm gate closing., when I arrived in Middletown to drop off the truck at 8 pm, the gate was closed. I didn't want to have to drive the truck all the way back to my Hometown and return putting on over 60 miles on the truck. In trying to remedy the situation, a woman from the apartment above the office opened the gate to let us in. This allowed us to drop off the truck and do the self drop off online.Thank you to the women who opened the gate!

diane M. 
Clasificación:
1.0

El cliente no dejó un comentario.

HelviLee K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius R. 
Clasificación:
5.0

Staff is always courteous and my equipment and paperwork are ready when I arrive. It's a please during business at this loation.

Neila B. 
Clasificación:
4.0

I rented a Pickup truck and it wasn't clean at all. it had dust all over it. The guy who had rented it before me left his paperwork in the truck.

sergio V. 
Clasificación:
3.0

Pay attention to the bulbs. And don't let the oil change soon light come on. Two problems with the van that I rented the oil change should have been Done and message cleared and the left brake and signal light were out and that's basic maintenance it should have been done before I rented.

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN V.  |  Overall Experience 
Clasificación:
3.0

Check out after hours, is ridiculous. Especially if you don't have a smartphone. If you don't have a smart phone why are you charging an additional $20.00. This was never like that, and I'm not happy.

LISA B. 
Clasificación:
4.0

Front windshield was very dirty to look through and rear tire low message and warning gage was lit on dash other than that it was good

Michelle B. 
Clasificación:
5.0

If I think of something I'll be more than happy to let you guys know.

LEONARDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
5.0

Everyone who works there are really nice. Thumbs up to all.

Robert O. 
Clasificación:
5.0

Fix the lock on the side door please.

Thomas Z. 
Clasificación:
3.0

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

JOHN S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

Lower the price.

George M. 
Clasificación:
5.0

Bueno

coretta b.  |  First Impressions 
Clasificación:
5.0

manager is a great person, very friendly and helpful!!!

carlos t.  |  First Impressions 
Clasificación:
1.0

I have been charged 7 gallons fuel 31 miles ride. That's not fair. I used 15 ft van. And it definitely has mileage of more than 8 miles a gallon.

Hrishikesh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
1.0

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn't leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Neycha S.  |  Overall Experience 
Clasificación:
5.0

Good help all around and very affordable! Highly recommended!

Quincy K.  |  Overall Experience 
Clasificación:
1.0

For the amount of money paid out every month it was not worth it. The sliding shed door didn't close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that's how they close and they couldn't guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70% of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Guana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco P. 
Clasificación:
5.0

I always use this location and I am always very happy. This is the only time I haven't had an excellent experience. The cargo van was very dirty inside and in the back. That has never happened here before. The staff is always great it was only the cleanliness of the van that was disappointing. I will still only use this location in the future.

MARIA S. 
Clasificación:
3.0

The truck was vey old had high miles and didn't sound to good . Believe the trucks have to be maintained better.

FRANK E. 
Clasificación:
3.0

The van had a 'Change oil soon' light on.. the rear break light was out. The inside hasn't been vacuumed in god only knows how long. It got the job done but it's odd that they don't maintain their vehicles and as a woman driving alone I would feel more comfortable without a constant reminder the vehicle hasn't been serviced and is overdue.

SARAH B. 
Clasificación:
5.0

It was pretty analog which I loved. Kinda nostalgic because of that, and also because the last time I used a U-Haul was in 1989: a one-way from Binghamton to Buffalo NY. The experience was almost identical! 朗

DENISE A. 
Clasificación:
5.0

Truck had 17,000 miles on it , however had a issue with alternator 80 miles from my destination voltage was not charging at 14.6 voltmeter kept dropping to 12 and fluctuating which made the ride stressful informed Uhaul at drop off point

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANAE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lakeisha W. 
Clasificación:
5.0

Perhaps a bit more fuel in the truck to start. I started on empty. Other than that it was very good!

MICHAEL G. 
Clasificación:
3.0

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

JOHN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

It would be nice if the van I was assigned wasn't blocked in at pickup.

carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
1.0

Horrible I was told I have rental for 4 hrs I told them I will be back by 8 got to drop off at 730 and it was crazy no one there for me to get out waited 30 minutes before any one came and was told to relax cause they told me to bring it Sunday why I had no need for truck service was horrible unsatify. I won't recommend any one ever

AADITYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

Girl at counter was amazing on check in and check out. Van had bad blinker and air tire sensor but it drove well!

DONOVAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMEEL T. 
Clasificación:
5.0

Only issue was there was no lock but that was easily taken care of by.

John B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCISCO A. 
Clasificación:
4.0

The young man was polite and professional.

Teresa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameel T.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff!

Constance R.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent!

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENA M. 
Clasificación:
4.0

The lady at the counter on Friday, Jan.14 & 15th was not pleasant or very understanding about our predicament regarding unexpected delays and was only concerned about the truck being returned. Because of this, I won't recommend this location.

FRED S. 
Clasificación:
1.0

Lights inside the cabin didn't work. Mats on both the driver and passenger sides were in pieces and falling apart.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATESHA J. 
Clasificación:
4.0

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Peter Z.  |  Overall Experience 
Clasificación:
5.0

No complaint Everything was good. We were in and out in 15 min. Great service.

JOYCE R. 
Clasificación:
2.0

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Sherry C.  |  Overall Experience 
Clasificación:
5.0

when returning the van, the uhaul app fails to upload pictures. you need to use the website. wasted 30 minutes figuring that out.

DANIEL D. 
Clasificación:
5.0

Very helpful and courteous.

Marvin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

It should've be made clearer that gas is an additional charge. I assumed that's what MILEAGE fees were for.

LYNN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilena P.  |  Overall Experience 
Clasificación:
5.0

Service was great and prices were reasonable.

bill m.  |  First Impressions 
Clasificación:
5.0

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Eugene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D S.  |  Overall Experience 
Clasificación:
4.0

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Martha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda I.  |  Online Move In 
Clasificación:
2.0

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Sharrie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joy L.  |  First Impressions 
Clasificación:
5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI R.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R.  |  Overall Experience 
Clasificación:
4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin K.  |  Online Move In 
Clasificación:
2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn't know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry C.  |  First Impressions 
Clasificación:
5.0

Very convenient and efficient

Gregory K.  |  First Impressions 
Clasificación:
5.0

Gracias

Andre L.  |  Overall Experience 
Clasificación:
5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John G.  |  First Impressions 
Clasificación:
4.0

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Hwi Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David A C.  |  Overall Experience 
Clasificación:
5.0

The staff was always courteous, helpful, friendly, and respectful.

Esther B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Jeff D.  |  First Impressions 
Clasificación:
3.0

I officially moved out on 7/6/21 Not 7/20/21

Phillis W.  |  Overall Experience 
Clasificación:
5.0

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

NATAILE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard, Jr. D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome L.  |  Overall Experience 
Clasificación:
5.0

Convenient and easy to go get my stuff

William P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

The staff member helping us move in could not have been more helpful.

Linda R.  |  First Impressions 
Clasificación:
5.0

Very nice

LENA S.  |  First Impressions 
Clasificación:
5.0

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Patrick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Robert P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Thank you. Will recommend to others. 👌

Brian N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D.  |  First Impressions 
Clasificación:
5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH E.  |  First Impressions 
Clasificación:
1.0

All my property was damaged

Arlena M.  |  Overall Experience 
Clasificación:
3.0

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn't open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don't understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn't stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don't believe, were a result of staff negligence.

Michael H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie W.  |  Overall Experience 
Clasificación:
5.0

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Sandra G.  |  Overall Experience 
Clasificación:
5.0

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Callie G.  |  Overall Experience 
Clasificación:
4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Z.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A G.  |  First Impressions 
Clasificación:
3.0

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

anna f.  |  Overall Experience 
Clasificación:
5.0

Both women in the office were absolutely Amazing... Thanks Ladies

Roxanne C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasharian R.  |  First Impressions 
Clasificación:
4.0

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Joseph A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brandy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G.  |  Online Move In 
Clasificación:
5.0

I appreciate the staff at this facility, I always get great service there.

DEBRA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anne k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

zulema c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Dennelle N.  |  First Impressions 
Clasificación:
4.0

There wasn't lighting in the units which made it hard to see. But the staff is super nice and helpful.

Alicia B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.

Aida V.  |  Overall Experience 
Clasificación:
4.0

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Malachi M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and comfortable

Albert S.  |  First Impressions 
Clasificación:
2.0

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Jennifer D.  |  Overall Experience 
Clasificación:
4.0

Expensive. Poor location for the vehicle return area.

William C.  |  Overall Experience 
Clasificación:
5.0

The staff was so polite and very helpful. Would highly recommended 

Aida V.  |  First Impressions 
Clasificación:
3.0

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Gary R.  |  First Impressions 
Clasificación:
5.0

The person I worked with was very helpful and pleasant to work with.

Yvonne C.  |  First Impressions 
Clasificación:
5.0

Stuart and all staff are so very polite, courteous and helpful!!!

Paula P.  |  First Impressions 
Clasificación:
5.0

Everyone was Very helpful and nice and the place was very clean

Valerie R.  |  Overall Experience 
Clasificación:
4.0

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

joseph b.  |  Overall Experience 
Clasificación:
5.0

Very helpful, pleasant and willing to assist you. ¡Gracias!

Malachi M.  |  First Impressions 
Clasificación:
5.0

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

ruth g.  |  Overall Experience 
Clasificación:
1.0

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Gracias.

corey n.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very clean location.

Valerie R.  |  First Impressions 
Clasificación:
5.0

Great customer service. Stuart really made sure we got everything we needed.

alexander b.  |  First Impressions 
Clasificación:
5.0

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Lingaprakash V.  |  First Impressions 
Clasificación:
3.0

Understaffed

William C.  |  First Impressions 
Clasificación:
5.0

Gracias

Christian A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful

AUREA P.  |  Overall Experience 
Clasificación:
5.0

Was very satisfied with my experience, would use again and would recommend it to a friend.

Michael P T.  |  Overall Experience 
Clasificación:
5.0

As always I received excellent service all the time. Gracias

KATHLEEN W.  |  Overall Experience 
Clasificación:
5.0

Maria is awesome, Give her a raise!

Robert H.  |  Overall Experience 
Clasificación:
5.0

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

GAIL M.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Andrew C.  |  First Impressions 
Clasificación:
5.0

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Well-maintained facility with helpful staff.

ARTHUR H.  |  Overall Experience 
Clasificación:
1.0

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

Daniel H.  |  Overall Experience 
Clasificación:
5.0

convenient location

GARY F.  |  Overall Experience 
Clasificación:
2.0

The indoor units aren't really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

CONNOR M.  |  Overall Experience 
Clasificación:
1.0

I was not happy with the way payments were taken

KEVIN C.  |  Overall Experience 
Clasificación:
4.0

Very good experience

Jerry M.  |  Overall Experience 
Clasificación:
5.0

Everything that was scheduled was there and on time.

Michael S.  |  Overall Experience 
Clasificación:
2.0

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

Larry T.  |  Overall Experience 
Clasificación:
5.0

easy accessibility, convenience location.

Ronald G.  |  Overall Experience 
Clasificación:
5.0

Thanks Sonya!

Marshall K.  |  Overall Experience 
Clasificación:
3.0

Good storage, but the price was very high.

TY M.  |  Overall Experience 
Clasificación:
1.0

Never again will I be do business with them

Tracey W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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