Customer Reviews for U-Haul Moving & Storage of Middletown

2,881 comentarios

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3)

(860) 632-0281

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Quick, easy, and affordable! I will continue to be a UHaul customer for years to come 

Michael D. 
Clasificación:
4.0

Parking brake wasn't working

Kellie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle V. 
Clasificación:
5.0

None. Returning the vehicle was easy.

Felix R. 
Clasificación:
4.0

Lady in the office was so rude. She was kind of yelling if you ask her anything.

Suraj P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ernestine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Louise Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alie B. 
Clasificación:
5.0

So easy and convenient. Will be using again

Brandon E. 
Clasificación:
5.0

I would not change anything service was excellent staff was very helpful and friendly

Kenneth F. 
Clasificación:
5.0

The app didn't allow me to upload my images of the vehicles trunk and odometer/gas meter

PARRIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
3.0

Well the workers there gave me a truck with the emgine light on and since I was in a rush I couldn't wait on them do desire if there's was another truck available cuz it could have delayed my trip to move to another state other wise then that they were nice

VIVIANA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond Z. 
Clasificación:
3.0

The 20 foot truck that I rented needed an alignment badly as the steering wheel kept pulling to the left and this made steering difficult. Also, the rear door in the back of the truck was very difficult to close and required a lot of force to fully close and latch. Lastly, the lack of a backup camera made it extremely difficult to judge distance to objects behind the truck when reversing and created potentially dangerous situations. Luckily I had a passenger in the truck with me that got out of the truck when I was reversing to ensure that I maintained a safe distance from any objects behind the truck. Overall, I am a bit disappointed with my rental experience.

Robert D. 
Clasificación:
5.0

Friendly staff and quick customer service upon drop offs thank you!

Veronica R. 
Clasificación:
5.0

They are very nice a don't have a problem explaining where the unit is

john s.  |  First Impressions 
Clasificación:
5.0

The ladies were pleasant and helpful!

Frances C.  |  First Impressions 
Clasificación:
5.0

I need an invoice for submission for an estate cost

Donna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taher A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Nothing, everything as it should be.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig H.  |  Overall Experience 
Clasificación:
5.0

The staff is always very knowledgeable and helpful.

Stephen C. 
Clasificación:
4.0

The staff was very pleasant to talk to, and courteous. I felt that they really focused on customer satisfaction., Definitely a credit to your company find better ways to keep employees like this.

Jeffrey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

craig H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori R. 
Clasificación:
5.0

The woman working at the facility when we arrived to move into the unit on Saturday morning was very friendly and when it looked like we were struggling alone she offered help and was incredible.

Jeffrey L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deneysha W. 
Clasificación:
1.0

We never got an access code to open the gate when we returned the truck after hours. We tried calling during regular hours but we're routed to regional office and were told that we would be provided with a code when we returned the vehicle. This didn't happen. If there wasn't another customer there at the time we arrived, we would have had to wait till morning. I'm very angry that the automated systems doesn't allow for person to person communication, especially when there is an emergency!

Chris S. 
Clasificación:
4.0

Gracias.

STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jefferey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dereck r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina E. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

thank you very much

Alfonia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfonia A. 
Clasificación:
5.0

You guys always provide me a Great experience. Your crew at this location are Always So nice and patient and professional. Great Job..!!

STEVE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel T. 
Clasificación:
5.0

The staff was great.

Anthony F. 
Clasificación:
5.0

Office ladies are very friendly and helpful!

Jill G. 
Clasificación:
5.0

I want to commend the young man who helped me get the uhaul. He was very friendly. And the girl who I dropped off to was so sweet. Both were wonderful and Uhaul is lucky to have these two.

SARAH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

Gracias

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dereck r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nurys D. 
Clasificación:
5.0

Keep the same staff.I had a great experience.

dereck R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria S. 
Clasificación:
5.0

Your employees are great,very helpful and addressed my needs without delay. I am actually now renting a storage unit ,as your team managed my move professionally ,while other storage co. dropped the ball and unable to meet my needs... Thanks again uhaul of Middletown,CT...

Dan W. 
Clasificación:
5.0

The person that helped me was very professional.

Ray W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MKay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

roy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrienne J. 
Clasificación:
5.0

So fast!!!

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tisha R. 
Clasificación:
5.0

People very helpful...

melissa w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

bill m.  |  Overall Experience 
Clasificación:
5.0

The staff there are so amazing, friendly, welcoming, very very helpful with the Uhaul set up and Uhaul storage. I highly recommend this Uhaul of any other.

AJHA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

martha g.  |  Overall Experience 
Clasificación:
5.0

This U Haul is well organized and have people who are very helpful! I was expecting a lot of difficulty with my rental, however, I was pleasantly surprised at how simple and accurate it was!

John B. 
Clasificación:
5.0

They were very helpful and so nice

Kathryn L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise Q. 
Clasificación:
4.0

The customer service was great, love this location.

Deborah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY D.  |  Overall Experience 
Clasificación:
5.0

Middletown U-Haul is the best location in the state.

julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

All people involved were professional and friendly as well as helpful. Great location. and great services.

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B.  |  Overall Experience 
Clasificación:
5.0

Alexis the manager was awesome. Thanks!

Jake H. 
Clasificación:
5.0

El cliente no dejó un comentario.

loren E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIDDLETOWN L.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, comedy extremely considerate kindness from your representative.

MARVIN D. 
Clasificación:
5.0

air out the cab a little bit. as of 8/22 1153pm have not yet received email confirmation of final bill. Great customer service to switch out van as 1st vehicle's driver side seatbelt would NOT engage.

christopher G. 
Clasificación:
4.0

The gate to enter the Middletown location was a little confusing because I hadn't been there before and didn't know what to expect. Staff was kind and friendly.

Nicole H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

The staff was friendly, efficient, and super helpful -- you don't need to improve anything, at least at this location.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sal V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianny P. 
Clasificación:
5.0

ALEXIS DAIGLE WAS OUTSTANDING

marcos S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathleen C. 
Clasificación:
5.0

It has been a pleasant experience over all. Alexis and her staff are personable and professional. Alexis went out of her way on our moving day which is typically a stressful day. When schedules started getting out of line for us she stepped in and made suggestions. I do have to comment on one issue that occurred during the two weeks with uhaul. This was a local move and I rented a van on several different days. Once I reserved a van in the AM for that afternoon to pick up new furniture I just purchased. On line it showed there was one van available. I called just to verify my reservation and the one van being there. I was told by the young man answering the phone that if someone comes off the street they will get that van before me so he can't guarantee it will be there. …..what would be the point of a reservation then? Perhaps he was a new employee. But the positive experience outweighed the single negative one. I would recommend this particular Uhaul facility to everyone! Thank you so much!

lunia k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN D. 
Clasificación:
5.0

Allow for access to a dumpster at a cost. It was a very nice and clean establishment. The staff was professional and courteous. I would recommend this Uhaul establishment over any in the area.

GIOVONNI D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio N.  |  Online Move In 
Clasificación:
3.0

Unit hallway dark Light did not work Dirty hall floor

RUBY H.  |  Overall Experience 
Clasificación:
5.0

Doing good

wail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

Great staff and great storage.

Rashid G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Muhammad C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue C. 
Clasificación:
2.0

They did not have the dollie I requested and the truck was super dirty

Julio J. 
Clasificación:
3.0

totally disregarded the order placed online, didn't have dolly for move. Belinda was very rude and unprofessional in the way she handled things and had to be asked to call another center to get a dolly. i have had 2 bad experiences with Uhaul online orders and actual store equipment with no notice beforehand. Once having to go to 2 out of town stores per their employees and still not getting a truck although promised they would have them when I got there. Things have changed and not for the better

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
1.0

The representative was excellent, this rating has nothing to do with him. I arrived at 2:30 to pick up my reserved and confirmed 15' truck to be told there are no 15' trucks at the location for me. The only truck available was a 10'. The truck was too small for my move. I was unable to complete my move and now will need another truck this week to complete. The hired movers can only do it during the day on Thursday, which means I will lose time at work, and incur more moving expenses. The truck had many warning messages on the dashboard display. This truck should have never been rented out. Something needs to be done to compensate me for this inconvenience. Tracy Daniels, 860-682-5283. Tracyd6464@gmail.com

Tracy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE F. 
Clasificación:
5.0

The vehicle was clean. However had I known the air conditioning wasn't working for my July 26 rental I would not have taken it. It was a terribly hot day and when I got back and told the manager, who was excellent by the way, she said something along the lines of “again? We've had it in twice for the air conditioner in the last month.” I guess it needs a third trip to Service

Ken A. 
Clasificación:
5.0

great customer service

douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory D. 
Clasificación:
5.0

Fully sastisfied

wail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle N. 
Clasificación:
1.0

The employee told me there was x amount of gas and to bring it back with that amount. I only drove 35 miles. I put 2 gallons of gas in to bring the gauge back to the same amount. I was late charged $24 for four more gallons of gas. So the truck needed 6 gallons of gas to go 35 miles. That's less then 6 miles per gallon and ridiculous.

Robert C. 
Clasificación:
3.0

One issue wslas a dead rat outside the unit and a very bad smell.

Jacqueline B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
5.0

Alexis was very knowledgeable and friendly and went above and beyond during a stressful move. Other staff members were also very helpful.

lunia k.  |  First Impressions 
Clasificación:
1.0

My Storage unit was very dirty I had to clean it out before I move my belongings in I feel that was very inappropriate and disscussting. Also I was charged for a gallon of gas when the truck was brought back at the same level it left at.. My mileage was only 6.4 miles. Overall I'm disappointed

Jacqueline W.  |  First Impressions 
Clasificación:
1.0

They cost me my business cu, I rented a unit and when I went in to finalize the agreement they gave it to someone else cuz upur staff isn't trained properly. So mot only did I wist a weekend renting h a truck and packing up all my stuff to move but I lost out on all my scheduled jobs due yo not have the proper storage to be able to access it and do my work. I wasny able to make ip for the list time moneycand jobs and lost my business. I went in again to get another unit and the same thing happened only thus time I hot the unit but it wasn't I'm my name and if I moved my stuff into it before it was noticed I gad a unit but it wasn't in my name and someone could of stole everything

Jason F.  |  Overall Experience 
Clasificación:
5.0

Served a need after moving and combing 2 households of item's

Peter Z.  |  Overall Experience 
Clasificación:
5.0

Having no lights inside the actual storage units themselves prevented me from being able to see anything in there and not be able to go through items or retrieve things I needed. I thought the units were a bit pricey from where I started. I couldn't negotiate that I offered almost 400.00 per month income and knew as I told management I could guarantee a few years, 4k per year, thousands through the years and should have had some sort of discount: faithful payments for specified time, senior, AAA etc. Everyone is friendly and helpful and that is important to me. Having no interior unit lighting really is not ok for the amount paid each month for large units. I did appreciate the bait traps all around to help with rats and mice from ruining furniture etc. I had no evidence of damage from varmints. That is a super plus.

Laura H.  |  Overall Experience 
Clasificación:
1.0

Mice ate thru half my belongings

NICHOLAS D.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful. They made the rental process of units and trucks efficient and worry free.

Nicholas T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

Alexis was very helpful from start to finish. She made the process very easy for me being that I already had a long day. She made my day! 10/10 customer service. I would recommend this location to anyone looking to store their items or rent out a Uhaul.

Jonathan J.  |  First Impressions 
Clasificación:
4.0

None.per say

Larry J.  |  First Impressions 
Clasificación:
2.0

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Daniel L.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Brian P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN V.  |  Overall Experience 
Clasificación:
3.0

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Bueno

coretta b.  |  First Impressions 
Clasificación:
5.0

manager is a great person, very friendly and helpful!!!

carlos t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
1.0

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn't leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Neycha S.  |  Overall Experience 
Clasificación:
5.0

Good help all around and very affordable! Highly recommended!

Quincy K.  |  Overall Experience 
Clasificación:
1.0

For the amount of money paid out every month it was not worth it. The sliding shed door didn't close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that's how they close and they couldn't guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70% of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Guana W.  |  Overall Experience 
Clasificación:
3.0

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

JOHN S.  |  First Impressions 
Clasificación:
5.0

Only issue was there was no lock but that was easily taken care of by.

John B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameel T.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff!

Constance R.  |  Overall Experience 
Clasificación:
4.0

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Peter Z.  |  Overall Experience 
Clasificación:
2.0

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Sherry C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous.

Marvin C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilena P.  |  Overall Experience 
Clasificación:
5.0

Service was great and prices were reasonable.

bill m.  |  First Impressions 
Clasificación:
5.0

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Eugene M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica D S.  |  Overall Experience 
Clasificación:
4.0

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Martha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda I.  |  Online Move In 
Clasificación:
2.0

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Sharrie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joy L.  |  First Impressions 
Clasificación:
5.0

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI R.  |  First Impressions 
Clasificación:
5.0

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R.  |  Overall Experience 
Clasificación:
4.0

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin K.  |  Online Move In 
Clasificación:
2.0

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn't know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry C.  |  First Impressions 
Clasificación:
5.0

Very convenient and efficient

Gregory K.  |  First Impressions 
Clasificación:
5.0

Gracias

Andre L.  |  Overall Experience 
Clasificación:
5.0

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John G.  |  First Impressions 
Clasificación:
4.0

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Hwi Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David A C.  |  Overall Experience 
Clasificación:
5.0

The staff was always courteous, helpful, friendly, and respectful.

Esther B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Jeff D.  |  First Impressions 
Clasificación:
3.0

I officially moved out on 7/6/21 Not 7/20/21

Phillis W.  |  Overall Experience 
Clasificación:
5.0

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

NATAILE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard, Jr. D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome L.  |  Overall Experience 
Clasificación:
5.0

Convenient and easy to go get my stuff

William P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

The staff member helping us move in could not have been more helpful.

Linda R.  |  First Impressions 
Clasificación:
5.0

Very nice

LENA S.  |  First Impressions 
Clasificación:
5.0

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Patrick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P.  |  Overall Experience 
Clasificación:
5.0

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Robert P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Thank you. Will recommend to others. 👌

Brian N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D.  |  First Impressions 
Clasificación:
5.0

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH E.  |  First Impressions 
Clasificación:
1.0

All my property was damaged

Arlena M.  |  Overall Experience 
Clasificación:
3.0

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn't open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don't understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn't stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don't believe, were a result of staff negligence.

Michael H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie W.  |  Overall Experience 
Clasificación:
5.0

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Sandra G.  |  Overall Experience 
Clasificación:
5.0

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Callie G.  |  Overall Experience 
Clasificación:
4.0

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Z.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A G.  |  First Impressions 
Clasificación:
3.0

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

anna f.  |  Overall Experience 
Clasificación:
5.0

Both women in the office were absolutely Amazing... Thanks Ladies

Roxanne C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasharian R.  |  First Impressions 
Clasificación:
4.0

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Joseph A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brandy b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean G.  |  Online Move In 
Clasificación:
5.0

I appreciate the staff at this facility, I always get great service there.

DEBRA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anne k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

zulema c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Dennelle N.  |  First Impressions 
Clasificación:
4.0

There wasn't lighting in the units which made it hard to see. But the staff is super nice and helpful.

Alicia B.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.

Aida V.  |  Overall Experience 
Clasificación:
4.0

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Malachi M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and comfortable

Albert S.  |  First Impressions 
Clasificación:
2.0

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Jennifer D.  |  Overall Experience 
Clasificación:
4.0

Expensive. Poor location for the vehicle return area.

William C.  |  Overall Experience 
Clasificación:
5.0

The staff was so polite and very helpful. Would highly recommended 

Aida V.  |  First Impressions 
Clasificación:
3.0

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Gary R.  |  First Impressions 
Clasificación:
5.0

The person I worked with was very helpful and pleasant to work with.

Yvonne C.  |  First Impressions 
Clasificación:
5.0

Stuart and all staff are so very polite, courteous and helpful!!!

Paula P.  |  First Impressions 
Clasificación:
5.0

Everyone was Very helpful and nice and the place was very clean

Valerie R.  |  Overall Experience 
Clasificación: