Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4,840 comentarios

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The truck has holes on the roof and when I move star raining and many of my stuff were completely damaged,you need check the equipment condition before rent it ,just saying

Raycon B. 
Clasificación:
5.0

The only issue I experienced was the drop off. In attempt to drop the truck off it wouldn't recognize my location therefore I could not resume with the drop off process and was charged a fee of 20.00. I was not very happy about that but the employees in house are doing an EXCELLENT job. They are very attentive. They need incentives to reflect their work.

Albert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

corina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berry A. 
Clasificación:
5.0

The process was very efficient. The rental was clean. The staff were very professional.

elsie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bingy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLINGTON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

antionette G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LILIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ives A. 
Clasificación:
5.0

I think you guys were great, and I would fefin

KATHRYN P. 
Clasificación:
1.0

Arrived at 640 to return my rental. Three workers were outside talking with a friend as I said and waited in the return line for them to check in my truck. Then one signed to me to drive forward then said to stop which I did. He then turned around and continued talking with the other 2 workers and a female friend for another 5 minutes. At that time I gathered my items, exited the truck and began walking to my vehicle. Then he started to hell hey mam did you turn in the vehicle. I said no the sign says to wait in the return line during business hours and you would return it. Then he said, well I need the keys while the other two employees and the female friend laughed. That's terrible customer service

SHANETTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kecia B. 
Clasificación:
2.0

The car has trouble starting with the key and it was very stressful the whole time trying to get it to start this delayed our trip. In addition, the two employees who received the delivery deliberately delayed not giving us the receipt for the service and we had to insist and demand the receipt for the delivery.

tania G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
4.0

The truck was clean yet I kept getting dashboard alerts, such as tire flat, and the door being open which wasn't. Other then that everything else was ok.

Ashlee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jace R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugene N. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
1.0

The conversation they were having in front of customers was very unprofessional, it's a hood Store

Shaneka G. 
Clasificación:
1.0

Horrible service, mean people.

Juan B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KISHIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

Very friendly made all so easy with a smile I recommend using this business

Richard S. 
Clasificación:
5.0

Lynette and her team worked hard to make sure i had what I needed. They were very helpful and diligent in making me feel part of the Uhal family. I was able to move all my belongings into a storage.

ginalee B. 
Clasificación:
5.0

The attention was perfect at the storage, thanks

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRVIN M. 
Clasificación:
5.0

Very good in customer’s services. Ty u- haul.

maria A.  |  Overall Experience 
Clasificación:
5.0

Maintain and exceed current helpfulness

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRVIN M. 
Clasificación:
5.0

For now everything is nice and the people there are very friendly and attentive.

Robert G. 
Clasificación:
3.0

The system should represent the actual equipment available. Customer service should be better

Osvaldo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yisell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanetra B. 
Clasificación:
5.0

Continue the great work!

Examine F. 
Clasificación:
4.0

COMMUNICATION!. This was not my original pickup location. When I called to confirm my pickup from the location I booked. They did not have reservation. I had to call uhaul Cust service who change it. I never received a call or email. I had to pick up 30 miles away

Terry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

josee P. 
Clasificación:
5.0

My experience was SUPERB!!! The young man who answered and made my reservation took the time to reserve the exact size vehicle that I needed. Upon pick up, Ms. Lynette was running the fort like a true manager should!! She was taking care of multiple customers and didn't miss a beat. I would definitely recommend this location to friends and family.

bernadine W. 
Clasificación:
5.0

Keep up the impeccable customer service

Felicia C. 
Clasificación:
5.0

Keep up the good work

Roderick P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JHAN Z. 
Clasificación:
5.0

Thanks.

RAMIRO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaymason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank G. 
Clasificación:
5.0

The best

Johanis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

waymon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIDCLIFF F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny D. 
Clasificación:
1.0

The manager called with a attitude when the truck was an hour late. She was very rude although we specifically told her to charge the card if went over. She called 7 times in the middle of a move and proceeded to over charge well over what was agreed.

Jessica R. 
Clasificación:
3.0

El carro me lo entregaron pinchados con cucarachas

Geidy V. 
Clasificación:
4.0

Very professional and experienced

IRVIN M. 
Clasificación:
3.0

Not clear on pricing and expectations....

Tracy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY A. 
Clasificación:
4.0

The young lady at desk was very professional.

BEVERLEY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delroy G. 
Clasificación:
5.0

I'm thankful because the person who did my reservation was really went the extra mile to find me a truck from ur location. Great customer service.

alma R. 
Clasificación:
5.0

Very professional and keep their promises.

ULYSSES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C. 
Clasificación:
5.0

They location goes, beyond for it's customers

shaldon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
1.0

Customer service was poor; personnel was not knowledgeable about the rental process or the equipment.

Linda S. 
Clasificación:
1.0

Pascal and Lajuan were very unprofessional. The truck wasn't as stated with a full tank that was only a quarter tank. I returned the truck with gas and ask 3 people if I needed to do anything else and would the difference be refunded to me like last time, all said yes. Then Lajuan called after I left and got on the city bus, to say I should have been refunded in cash. And rudely insisted I pay for U Haul mistake. He accursed me of being irate, as if I didn't have a right to be upset with what I tried to avoid by asking all the right things. Lajuan brought me to tears on that call. I felt used and cheated and unvalued as a long time customer. I really felt like Pascal lajuan and the other gentleman where trying to pull fast scams, with saying trucks are full but actually on E, and the refund process also. Less than 30 days ago I did the process and was refunded to my debit card. This time I felt really confused as a customer.. Lajuan made a second call and stated he found away to refund back to my debit card there was a 100.00 hold placed on it. Because of him and the staffs lack of responsibility I will not use U haul again. I gave U Haul money and business, Lajuan gave me disrespect and tears. I told him the call was being recorded and still no courtesy just a bad attitude concerning their own mistake. It was laziness that caused it. I confirmed 3 times before leaving. Staff just didn't Care to see the transaction through.

Glenetta M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donte H. 
Clasificación:
3.0

Please give the customer a final receipt or email copy for trip detailed analysis.

FEDES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEIDY V. 
Clasificación:
4.0

Keep it at full tank 👍

SANDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaShawn M. 
Clasificación:
5.0

A little more smiles goes a long way, I did Annette they were very professional attentive and knowledgeable, thank you and have a fabulous U-Haul day

lawanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin C. 
Clasificación:
5.0

I'm Very Satisfied With This Item ! Recommend It To Anyone !

Derek W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denese J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONOVAN W. 
Clasificación:
3.0

Good service but could have been faster and a little more organized. Took a while from the time we finished the paperwork for someone to help with picking up rental.

JEFFREY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mayra F. 
Clasificación:
1.0

Roach Infestation.

Kavel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philippa Y. 
Clasificación:
1.0

No one should renting a U-Haul from this place. The employees are smoking weed, unprofessional. I had a truck $160 for one day from Miami Gardens to West Palm Beach . I stopped at the gas station so I turned off the engine, I had to called a friend to get me a jump cable just because they don't check or do regular services on the trucks. In addition, I dropped the truck the next day and I got charge extra $59 even though I told them the truck has batteries problem and I'm stuck at the storage …. Not recommended at all .

Saito J. 
Clasificación:
5.0

El cliente no dejó un comentario.

niurka V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ericka S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RIXCINAL T. 
Clasificación:
5.0

Great customer service and helpful.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chaka M. 
Clasificación:
5.0

Quick, professional, client oriented service.

Igor M. 
Clasificación:
3.0

Printed receipt available upon leaving vehicle checkout.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naveed K. 
Clasificación:
3.0

Too pricey

Daphne t.  |  Overall Experience 
Clasificación:
5.0

My associate was very helpful and very courteous.

Isabel N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA J.  |  Overall Experience 
Clasificación:
5.0

I t is very pleasant to rent with you. Very professional and nice friendly people

maria A.  |  First Impressions 
Clasificación:
5.0

Excellent services. Clean facilities. Excellent help.

Maishia D.  |  First Impressions 
Clasificación:
5.0

The General Manager here is very nice and she one of a kind I will recommend customer to her location!

courtney m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HILAIRE C.  |  Overall Experience 
Clasificación:
5.0

Lynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what's missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.

Marthey B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana A.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ZACKARY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M.  |  Online Move In 
Clasificación:
5.0

The team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.

YOVETTE D.  |  Overall Experience 
Clasificación:
1.0

Staff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.

Roosevelt m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HILAIRE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reashawnda R.  |  First Impressions 
Clasificación:
5.0

Wonderful staff. Extremely helpful and very kind.

claudia t.  |  Overall Experience 
Clasificación:
4.0

Great experience. I just wish the prices would go down a little.

bakari w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

ZACKARY P.  |  First Impressions 
Clasificación:
1.0

Worst customer experience I've ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that

Brian P.  |  First Impressions 
Clasificación:
1.0

Terrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.

Brian P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roosevelt m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABOR V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SaBrenda A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA J.  |  First Impressions 
Clasificación:
5.0

The service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.

Dennisse Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE J R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyesha H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOIYA R.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Clasificación:
4.0

Friendly staff and I didn't have any issues accessing my storage unit or needing assistance.

Carla T.  |  Overall Experience 
Clasificación:
3.0

No complaint except I registered for auto that was not bored several times

Necker V.  |  Overall Experience 
Clasificación:
5.0

Really helpful and friendly

Carmelita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sanz J.  |  Overall Experience 
Clasificación:
5.0

Very helpful n respectful staff

Bettye W.  |  First Impressions 
Clasificación:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
Clasificación:
5.0

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Mauricia D.  |  First Impressions 
Clasificación:
5.0

Great staff! Maybe the facility needs a little bit of work.

Darius J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE C.  |  Overall Experience 
Clasificación:
5.0

Very professional Staff.

Curtis E.  |  Overall Experience 
Clasificación:
3.0

Access hours wasn’t explained to me, and my access code wasn’t set up.

Jawmaria M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrisha S.  |  First Impressions 
Clasificación:
1.0

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Kimberly C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janiece W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilshat K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilshat K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE G.  |  Overall Experience 
Clasificación:
1.0

Unorganized

SALONIC B.  |  First Impressions 
Clasificación:
4.0

Good job

HAROLD D.  |  Overall Experience 
Clasificación:
5.0

Very professional

Curtis E.  |  First Impressions 
Clasificación:
3.0

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

ERIC O.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Erick T.  |  First Impressions 
Clasificación:
5.0

Well maintained clean environment.

RUDOLPH M.  |  Overall Experience 
Clasificación:
5.0

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

velma l.  |  First Impressions 
Clasificación:
5.0

See email. Outstanding management and service team.

velma l.  |  First Impressions 
Clasificación:
3.0

The staff and service was excellent.

VIRGINIA W.  |  Overall Experience 
Clasificación:
4.0

Servicio al cliente de excelencia. Clean facilities. I like it.

Dudley k.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful anytime I needed them

peggy d.  |  Overall Experience 
Clasificación:
5.0

The staff is AMAZING.

darlene g.  |  Overall Experience 
Clasificación:
5.0

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You're Appreciated very much! Ms B

Teresa B.  |  First Impressions 
Clasificación:
5.0

Helpful

SYLVESTER H.  |  Overall Experience 
Clasificación:
5.0

Bueno

SHANNA K.  |  Overall Experience 
Clasificación:
5.0

The staff were always helpful and always had great attitudes.

shauntira Q.  |  Overall Experience 
Clasificación:
5.0

Everyone here was the best!

Ralph D.  |  Overall Experience 
Clasificación:
4.0

I was treated very well and expeditiously.

BERNICE T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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