Customer Reviews for U-Haul Moving & Storage of Miami Gardens

4,529 reviews

18400 NW 27th Ave   Miami Gardens, FL 33056
(N of Miami Gardens Dr)

(305) 624-9344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(305) 624-9344

18400 NW 27th Ave
Miami Gardens, FL 33056
(N of Miami Gardens Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.

YOVETTE D.  |  Overall Experience 
Rating:
5.0

Great customer service

Tonja R. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

None!

RONOLD A. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
3.0

the wait time was a little iong , but once i was next , i was out of there. so ill say shorten the in house wait time, and it will be great.

GREGORY C. 
Rating:
5.0

Not sure

joseph M. 
Rating:
2.0

My order was updated a few minutes before I took the car with another location far from my original location, so I needed to drive 20 minutes to get the Van U-hual. Also, when I got there, the system was offline and I had to wait almost 30 minutes to get the car. In short, I missed my appointment to get my stuff as I was planned.

ROMULO C. 
Rating:
5.0

The Manger is Awesome, Excellent and Fantastic when it comes to customers service. THANKS!

AVERY H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

RIXCINAL T. 
Rating:
1.0

Staff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.

Roosevelt m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MCARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

CORA M. 
Rating:
5.0

Everything was great 👍🏽

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO I. 
Rating:
4.0

although they didn't have the vehicle i requested the accommodation were sufficient for what I needed

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

WALLACE O. 
Rating:
5.0

Nothing everybody was professional

BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

Dhorka G. 
Rating:
2.0

Customer did not leave a comment.

DAVIDSON G. 
Rating:
4.0

Customer did not leave a comment.

TAMMIE T. 
Rating:
5.0

Nice and friendly people

KHALID B. 
Rating:
3.0

the fact that the location on 163rd in North Miami Beach didn't have our truck available from when we booked it the week prior was frustrating, they sent us to this location saying that because it was far the manager would be able to give us a credit or lower the cost per mile.... the manager of this location did not do anything of the sort and was extremely irritated and called the 163rd location to tell them off... the final result was to call corporate which is a whole other review in it self...

JUSTIN G. 
Rating:
1.0

Definitely need to take your own picture or u will be robbed blind

Eddie J. 
Rating:
4.0

Customer did not leave a comment.

BLONDELL T. 
Rating:
5.0

Customer did not leave a comment.

FEGUENSON J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
5.0

Customer did not leave a comment.

CHARLYE C. 
Rating:
5.0

Customer did not leave a comment.

Lakiese W. 
Rating:
5.0

Service is always professional and personnel willing to help.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

GINA B. 
Rating:
5.0

Everything work out great, friendly environment.

JORGE L. 
Rating:
5.0

All went well in and out in 5 minutes, and the check-in was easy, and I received my email receipt promptly. All good at this location

KARL N. 
Rating:
5.0

Customer did not leave a comment.

HILAIRE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Reashawnda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETTY R. 
Rating:
5.0

GREAT STAFF

GARFIELD S. 
Rating:
5.0

I was to supposed to pick up my equipment at another location but they were very unprofessional and didn't honor my committed reservation putting me in a precarious situation...the miami gardens location helped me out tremendously and very professional.. I recommend them highly committed to ensuring customers are able to pursue the moving needs..I thank them

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

KENROY W. 
Rating:
5.0

Customer did not leave a comment.

Cora M. 
Rating:
5.0

Nothing

DAVE B. 
Rating:
5.0

Excellent customer service. Very happy. Exceptional professional staff.

chanay C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

You need to have more closed trailers than the open ones,

BERTIE C. 
Rating:
5.0

Customer did not leave a comment.

Frank Q. 
Rating:
1.0

I made a reservation for a cargo van when i get there i see 3 cargo vans in parking lot but representative told me no cargo vans available even though i made a reservation so being that i had no ride back home because i had caught a uber there i had to settle for a pickup truck and all my things ended up getting wet in the rain that was a terrible experience and a worse day it turned out to be a complete lost for me

Eddie J. 
Rating:
5.0

Customer did not leave a comment.

JOHAKIM F. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Great I will recommend this place to all my friends

LUIS F. 
Rating:
5.0

Excellent customer service. Extremely professional and knowledgeable staff. I highly recommend this store.

CHAYNEA C. 
Rating:
5.0

Excellent manager to work with. Appreciate the professionalism and workmanship.

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

JANAYNE G. 
Rating:
5.0

Customer did not leave a comment.

MARINO G. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
5.0

Customer did not leave a comment.

CEASAR R. 
Rating:
5.0

Wonderful staff. Extremely helpful and very kind.

claudia t.  |  Overall Experience 
Rating:
1.0

The employees are to lazy if you need fast service you need to be pushing them

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
4.0

Great experience. I just wish the prices would go down a little.

bakari w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
4.0

Customer did not leave a comment.

Sharon P. 
Rating:
5.0

This U-Haul location was the first U-Haul location in the Miami area I returned a truck from a military move from Virginia in 1993 - I can proudly say, still the best U-Haul on the block !!! 1. Equipment and Hours Available - Check 2. Facility - Cleaned and Organized - Check 3. Staff and Customer Service ...AFTER 30 YEARS!!! - CHECK, CHECK, CHECK!!! The absolute Best!!! Recently, I stopped in to inquire about a trailer and advise I would comeback to reserved since I stopped by near closing hours. The next day, "Ms Lynette Finnie", General Manager gave a courtesy call to see if I was still interested as the trailers were a hot rental that weekend. I immediately drove to the U-Haul and picked up the trailer rental for a successful rental to meet my needs. Definitely coming back and referring this level of customer service to all my military family and friends!!! Thank you U-Haul for over 3 decades of outstanding and dependable service to a Veteran like me and the men and women of the Armed Forces!!!! UUUUHAAUL!!! Shannon M. SKC, USCG (Retired)

SHANNON M. 
Rating:
2.0

At first, they were not willing to do the installation, I had to convince the people there to actually do it (as it was scheduled). The process was very long (over 3 hours).

Jose Guillermo H. 
Rating:
5.0

Customer did not leave a comment.

AIDA P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Keep the employees working that's it

TYRONE F. 
Rating:
5.0

Extend rental hours

sherald B. 
Rating:
5.0

Customer did not leave a comment.

FATU K. 
Rating:
1.0

Your workers at that particular location really need training in customer service. My experience was ridiculous.

LOVESTER M. 
Rating:
4.0

The Customer Service was EXCELLENT!!!

TANGELA L. 
Rating:
5.0

I only gave them five stars because although this location did not have the pickup truck I needed for two hours they gave me something else. I was given a bigger truck for the inconvenience and paid the same price. I appreciate Mr. Pascal's customer service and understand that sometimes things happen.

JESSICA H. 
Rating:
5.0

Lynnette is a great manager! She is on top of everything at the location! She is friendly and always eager to help!

STEVEN L. 
Rating:
5.0

Nothing! This location is fantastic!!!

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Jamalis A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

TAMIRA B. 
Rating:
5.0

Customer did not leave a comment.

OMAR T. 
Rating:
4.0

Customer did not leave a comment.

Naomi J. 
Rating:
2.0

I was charged 9.50 for gas when I returned it with the same amount of gas I had in it. I was told when the truck was brought back that the gas was fine.

ARLINE V. 
Rating:
5.0

Customer did not leave a comment.

KENISHA M. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

The rep I had was on point with everything. Very efficient, swift, and knowledgeable of all products and service. She is definitely the most skilled individual that I have ever encountered at a U-hual or any of its competitors. Bless up sister!

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

MARGIE C. 
Rating:
5.0

Customer did not leave a comment.

PATRINA J. 
Rating:
5.0

Reduce check in time for customers with reservations.

GARYKIRK W. 
Rating:
3.0

Make sure they look at the mileage they tried to over charge me 100 miles.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Organize more better. Better inform the customer of all changes. Communicate with the Uhaul team in the store. And understand that saying sorry doesn't change the expectation of the what I feel. I am spending my hard earn money and receiving poor service across the store and also online. I can never get accurate information about my items. And this is very unacceptable. If UHaul Box can get in order I recommend that they shut down. I need a General Manager to call me. I will be leaving a review on every social page.

JAMAAL D. 
Rating:
5.0

Customer did not leave a comment.

RAINIER N. 
Rating:
5.0

Customer did not leave a comment.

Candace D. 
Rating:
3.0

convince

anthony P. 
Rating:
5.0

Customer did not leave a comment.

VERDIEU J. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

RIXCINAL T. 
Rating:
5.0

The staff was very professional. The equipment I rented was available. My experience was very good! I will return and recommend this location to others.

Cora M. 
Rating:
3.0

The vehicle was clean but vehicle didn't have no gas it was basically on empty that was my only complaint The guys that was working there was very polite and helpful

ELAINE I. 
Rating:
5.0

Customer did not leave a comment.

CARLOS Z. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Great Customer Service

KRYSTAL J. 
Rating:
5.0

Great Customer Service the Manager and the employees was Awesome yes I will be back thanks for everything I give this store a 5 stars 🌟

LACHANDA M. 
Rating:
2.0

Customer did not leave a comment.

ZACKARY P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roosevelt m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J.  |  First Impressions 
Rating:
5.0

Very friendly staff..love this location and will be recommending my friends.The manager was very helpful ..

kengeral a.  |  First Impressions 
Rating:
4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Tonette P.  |  First Impressions 
No reviews have been submitted for this location.

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