Customer Reviews for U-Haul Moving & Storage of Miami Gardens

Clasificación:

1.0

no one answers the phone for simple assistance and when call are in que once picked up call hangs up after 25 mins waiting in que the customers have to drive back to location just for assistance

Clasificación:

2.0

I came to the location and they did not have any truck but the 26' and I did not have a choice but to take it. I filled it with gas and they still charge me $10.00 extra dollars, disappointed.

Clasificación:

5.0

The van was clean. The issue I had were roaches. The van was infested with roaches. I understand other parties use the van, but the vans should be inspected for things like that or at least fogged after every rental.

Clasificación:

1.0

I rented a truck from them and forget to pick up 2 empty box in the truck, the manager call me and tell me it's either I come to get my trash box or she's going to charge me $50 I told her , am sorry about that I left the empty box by mistake and I will come to clean it I was coming from pompano to Miami Gardens that's a 45 minutes drive, in less than 30 minutes she charge my card $55. when I get there she wasn't there I asked one of employer where the truck am here to cleaning it they told the manager not here I have to call to the manager the next day around 10 am ,, I call her the next day explaining her what happened she just hang up the phone . That's real bad customer service,the manager was so ghetto I will never go there or referre somebody to go there ðŸ'ŽðŸ½

Clasificación:

5.0

VERY VERY GOOD CUSTOMER SERVICE WAS EXCELLENT ALSO THE COMPUTERS WERE DOWN BUT THEY STILL DID VERY WELL HELPING OUT. ALL WAS VERY WELL WOULD USE THEM AGAIN........❤

Clasificación:

5.0

Todo esta muy bien, son muy profecionales. Gracias.

Clasificación:

4.0

Excellent service

Clasificación:

5.0

Exvellent customer service which made my moving smoth and enjoyable thanks to uhaul Co and associates

Clasificación:

5.0

Check out and in process is very easy and quick.

Clasificación:

1.0

Don't cancel my reservation 30 minutes before my move

Clasificación:

5.0

Very professional experience.

Clasificación:

5.0

Customer service was very excellent even the assistant who work with the equipment was great

Clasificación:

5.0

Very good customer service

Clasificación:

5.0

Jenny was awesome

Clasificación:

3.0

Overall experience is good. The only request I have is more staff to assist customers.

Clasificación:

5.0

Lots of roaches had to return vehicle it was a huge inconvenience and this my 2nd issue with roaches i don't mind paying for service I hate being annoyed and the back and fourth

Clasificación:

5.0

Really helpful and friendly

Clasificación:

5.0

Listen when I tell you that they are the best at 18400 nw 27th ave. They are the truth because this was my first renting and they explained everything to me with patience and understanding to make sure I was comfortable and understood everything. When I needed more time they greatly extended the time with no questions asked and they was professional and fast. Very well manner. Knowing like your own people treating you amazing with respect.

Clasificación:

5.0

I think the van ends with 27 I told the guy Saturday I didn't want that van because it has roaches. He still ended up giving it to me. And it seems like it's worsen

Clasificación:

5.0

AAAAAAAAAAAA++++++++++

Clasificación:

5.0

Can improve the time customer has to wait. Reason being it was only i person at the front desk. But the lady was very pleasant.

Clasificación:

1.0

When I got to my destination, The lock had a issue, it was so inconvenient for me.

Clasificación:

3.0

The waiting time one installation of equipment for something that takes 2 hours it took 5 hours.

Clasificación:

5.0

Nice customer service

Clasificación:

5.0

My experience was well pleased....the staff on the morning shift at this location was excellent...helpful and patient....Jenny David ,Raymond and the The Young Lady that was there at 9am opening February 7th. SUPER BOWL SUNDAY.. Was a breeze...Keep up the great work at this Location ðŸ'ðŸ'ðŸ'ðŸ'ðŸ™‚ happy experience

Clasificación:

5.0

Everything excellent

Clasificación:

5.0

Keep giving GOOD HELP TO YOUR CUSTOMERS

Clasificación:

1.0

When I picked up my truck, it smelled like marijuana. The order was so strong that it lasted until the next day and caused my eyes to burn and swell. I could barely drive back to the location. I went to chirch smelling like pure marijuana! I asked to speak to a manager for a refund

Clasificación:

5.0

Best uhaul facility I've seen so far. I don't normally do these so I was very impressed

Clasificación:

5.0

Nothing keep up the good work

Clasificación:

5.0

Waiting times

Clasificación:

5.0

Great location, great staff.

Clasificación:

5.0

I was very satisfied with the customer service and the clean maintenance of the truck. My rental process went great. All of the Agents was Excellent to me.

Clasificación:

5.0

Great Services!

Clasificación:

1.0

Better customer service, at the drop off location employee was using foul language on phone and had me waiting while he engaged in personal conversation

Clasificación:

3.0

Clean out vehicles thoroughly

Clasificación:

5.0

Well I can say again. This is the best Uhaul in Miami to rent from. Always great service. Very polite staff. Equipment is in very clean condition. And a wide selection of trucks to rent from.

Clasificación:

5.0

nothing just a great experience

Clasificación:

5.0

Well, if you're going to rent a U-Haul in Miami. Don't before but other Uhaul‘s. This is the best Uhaul on the planet. The staff is great. All the trucks are in great condition also. Such a pleasant place to rent from.

Clasificación:

5.0

You need to disinfect the vehicle before someone else uses it because i seen it was just taken and parked back where it was

Clasificación:

2.0

Lol please read this cause it's going to sound like a joke but it's not and it's all 100% facts. So Sat morning I went to the location on 27 and 183 and try to get a truck to move a Calli king size bed a dresser and a night stand. Yes that's all I had to move why I need a truck cause you have to brake them down. When I got there I was told that they don't have any trucks but I also over heard that only if you book online you can get a truck. Fine I did it online and in less than 10 minutes I got a call back from Chrissy that she saw my booking for a 10' truck and their is another truck ready right now to go for the same price if I want it. I reply ok what size is it, she said a 15'. I reply ok cause in about 2 hours or less the truck coming back, so that confirmed that I was getting a bigger truck for the same price and in no time it would be back. Went back to the location and was told that the truck I was just told I was getting they just gave it to someone else lol but if I wait till the make a run to the dump and come back I can get another truck after they clean it up. I said ok cause I was about to go get something to eat anyways, when I got back I had to wait another hour but I needed the truck so I wait. Now the truck came back and they blow out the back yes blow out the back lol, went in to do the paper work for the truck to the young lady that I have a booking for the 10' but I was called for a 15' for the same price. Now the booking online said 39 and some change with the insurance and the 19 something for the truck. They charged my card 69 and some change to my card and when I told them that it was too much which was double the prize of the 10' and the insurance plus mileage. So the manger came over and said that when I come back with the truck she is going to fix it lol NEVER TRUST PEOPLE TO KEEP THEIR WORD. Drove the truck 1 mile or less to my house on 37 and 199. Then drove it to Sherman circle, then back to Uhaul location on 27 and 183 got there to check the truck in no manager to fix the first problem with the price and the young man said there was nothing he can do than to wait on the manager to fix it so now they charge me 57 and some change cause I did not even brake 10 miles and the time was even so short that the truck was going back out in no time. Now I was looking for a call from the manager to come in and get it fix on Sunday but the call never came so if they think I am going to let them rob me of this little coin they need to do better so I will be going there in the morning cause that's bad business.

Clasificación:

5.0

I rent a van twice a month @ this location Customer service is excellent, they're very friendly.

Clasificación:

4.0

customer service reps need to be more professional.

Clasificación:

5.0

Exactly what you are doing now

Clasificación:

4.0

Customer service was awesome

Clasificación:

1.0

To whom it may concern, my experience with Uhaul was the worse I have ever experience in my life. The truck smell so bad that I had to attempt to wipe clean the truck myself and it was filthy and dirty with trash. I spoke to the manager and all she can tell me was excuses after excuses. She told me I should have brought it back and I attempted to explain to her that was the only size vehicle they had and I really needed it to move those few days. The only the manager can tell me was she ( will have to wait until another passenger return the truck and look inside. Now that didnt fix the situation, it made me more angry because there was no solution going forward. One of her employees stated " that vehicle was never clean or wipe down for covit. But the only thing the manager can tell me that her employees spray down all vehicle, that's great but the damage was done to me already when I got inside the truck and drove away. Now I have to go get tested because I drove a contaminated truck for a few days, inwhich was NEVER wipe down or clean, and I paid over $300 just to get sick. I went to get tested and I pray that I dont come down with this killing virus. Going forward a manger or assistant manager should check all vehicles prior before putting a entire family at risk, inwhich my case my family was put in harm way. That just not acceptable and uncontainable in any work place. There was No people skill or remorse or concern about my family well being and I see that customers don't come first when you have a ligeminet complaint especially doing this difficult time. This matter was documented and i took pictures future reference. By I tries to talk professionally to an employee but the thing she can say was ( call the manager the next day and explain it to her) I really expect better and a manager who care about her customers, not a manager that seem to cover up there mistakes. There was no satisfaction or a call back to me or my wife who refused to get inside the truck for 4 days but uhaul was gladly satisfied to take my money. That's not acceptable on any level. I completed my move thank GOD but experience was the wrose in my life time, and I'm a veteran and a retire cop. At lease give me a refund or half of my money back for going through this traumatic disgusting experience of a life time. Your feed back is much appreciated. Thank you for listening I will be waiting for your response soon. Thank you again.

Clasificación:

5.0

Very helpful n respectful staff

Clasificación:

4.0

I was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.

Clasificación:

5.0

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Clasificación:

5.0

Great staff! Maybe the facility needs a little bit of work.

Clasificación:

5.0

Very professional Staff.

Clasificación:

3.0

Access hours wasn’t explained to me, and my access code wasn’t set up.

Clasificación:

1.0

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Clasificación:

1.0

Unorganized

Clasificación:

4.0

Good job

Clasificación:

5.0

Very professional

Clasificación:

3.0

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

Clasificación:

5.0

Great customer service!

Clasificación:

5.0

Well maintained clean environment.

Clasificación:

5.0

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

Clasificación:

5.0

See email. Outstanding management and service team.

Clasificación:

3.0

The staff and service was excellent.

Clasificación:

4.0

Excellent customer service. Clean facilities. I like it.

Clasificación:

5.0

The staff was very friendly and helpful anytime I needed them

Clasificación:

5.0

The staff is AMAZING.

Clasificación:

5.0

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You're Appreciated very much! Ms B

Clasificación:

5.0

Helpful

Clasificación:

5.0

Bueno

Clasificación:

5.0

The staff were always helpful and always had great attitudes.

Clasificación:

5.0

Everyone here was the best!