Comentarios del cliente para U-Haul Moving & Storage of Miami Gardens
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Miami Gardens
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Anita M. en
GREAT CUSTOMER SERVICE 10 stars
thomas p. en
Mario was helpful, Yet after a stressful trip with a bad truck, poor maintenance. I called customer service to advise that the drop off location that Uhaul Corporation has given me was 30 miles out of my way. Uhaul Corporation / customer service 1-800 number of advised me that I could drop off the U-Haul truck at Miami Gardens Northwest 27th Avenue when I get there the young lady at the counter with no smile with no "Welcome to Uhaul sir how may I be of assistance?" Just flat out says yes how may I help you oh we can't take no more cars here we're full after repeatedly selling the young lady that customer service stated that the car could be dropped off here she kept as assisting even calling Uhaul to fight with me and say we have no cars here. Mario thank you for stepping in to take care of me
Grace J. en
The young man that gave me the Contract was great but the other young man that hooked me up outside was even greater
velma l. en
Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.
Polydor N. en
Great experience overall staff was very nice
Debbie P. en
Napoleon was outstanding Please recognize him! Good employees are hard to find!!
marcel a. en
Excellence service!! My favorite location!
Lourder L. en
the truck I has was leaking rainn water in the cap.
velma l. en
See email. Outstanding management and service team.
Myles C. en
CLEAN THE TRUCK FOR NO ROCHES OR OTHER INFESTATION
Susan B. en
I thought all the employees were very professional, polite, and knowledgeable in the equipment and accessories. Having had a U-Haul dealership years ago in Miami Gardens, I was happy to see these young men know how to deal with the public in such a delightful manner.
Marsha C. en
Very friendly staff! They had me in and out in less then 10 minutes! Definitely will rent from this location in the future!
Alexander I. en
Give your employees gifts because they are already improving your environment and they did an exceptional job and rendered great service!
CLARICE W. en
This is the second truck I’ve rented with roaches and it smell so bad
Ivette W. en
All is good!
Christopher E. en
No one showed us how to use the trailer
KARL N. en
U-Haul Corporate needs to do a better job with their software, it seems every time I go to rent, I need to go through a zillion steps in the rental process. I rent 2-4 times a month, and my information should be onfile.
Michael H. en
The staff is always helpful and pleasant
stephanie w. en
Every time I go there customer service is awesome, that manager that's there she is I can't find words to describe her in other words a awesome leader, whatshe display her employees do the same want go no where else. I am very pleased to have them in my neighborhood. THANKS AGAIN FOR YOUR SERVICES MIAMI GARDENS U HAUL STORE????????????????
Luis C. en
The person who helped me renting the Truck told me that if I return the Truck in 1 day they would refunded me something. I was in a hurry to retuned early and was a different story.. Other than that the Truck need Alignment.. This would be the First and last time to rent there..
KARL N. en
Everything went well
Nelly C. en
Everything was great when I went to Uhaul on Cinco de Mayo. The representative who assisted me was wonderful. I can't remember his name but he was very helpful and pleasant. He's a tall slim young man, and was the only one at the front counter. He gets a 5 star??
Regina f. en
Nothing everything and every one was very polite, helpful and knowledgeable of what they were doing.
Mc Irvin R. en
Everything was great thanks to their wonderful customer service.
Anne H. en
This was a bait and switch. Nothing to do with location everything to do with service.
Paul D. en
Explanation of pricing and hidden fees included in the purchase price. For instance, the price isn't really $19.95 for a rental of a 10' truck. It's actually about $60 after added fees which is very misleading.
Kerland S. en
The staff gave exceptional customer service. Was greeted once I walked thru the doors. Made the process seamless. Showed a lot of teamwork. This is my 2nd time coming to this location. And honestly will go nowhere else.
Linda D. en
The tire was low.
Denva p. en
Nothing
KARL N. en
I needed to add 2 quarts of oil to this rental. Oil light came on and oil pressure dropped several times from leaving U-Haul facility to the ride to my warehouse. Checked oil which necessitated I add 2 quarts.
KENYA G. en
Manager lannette very rude,
nancy S. en
Service vehicles to promote better gas mileage for it was expensive. Areas of the vehicle could have been better cleaned. More staff needed to accommodate volume of customers to quickly process rental.
VIRGINIA W. en
The staff and service was excellent.
Dudley k. en
Excellent customer service. Clean facilities. I like it.
KARL N. en
The truck had an electrical issue.....dashboard and radio kept turning on and off...error was made closing out the contract which was later rectified.
TARA K. en
The staff were very professional and friendly. The process and the paperwork were very quick.
Robin D. en
I called and I really needed to speak with someone at the location and the call center told me she left a message for someone to call me back. I stressed the importance of the call and nobody ever called me back. Was very disappointed That I didn't get a call back.
Elizebeth R. en
Everything is perfect! Staff was courteous and efficient. The manager there is doing an excellent job.
LAZARO M. en
Very good people no complaints about this place
Jessica L. en
The price is advertised as $19 plus dollars. By the time I pulled it in the 9 foot van I spent almost $100 dollars and I used the van for less than 2 hours. Very over priced. Stop advertising $19 dollars it’s false advertisement
Humberto R. en
it was a very good experience and checking was quick and easy.
sherree f. en
Mr. Jackson was very helpful and made the experience fun for my girls!
Dudley k. en
No
Isaiah C. en
Great experience and very friendly staff.
Deadra M. en
My card was charged over $200 when i only has a pickup truck for 3 hours!
MARIE A. en
When I place my reservations I was not told they do not have 24hour drop off. If they longer do that they should inform customers while making the reservations. After renting the truck I had to leave work the next day to bring the truck back it told me 1.5 hours to get to the Uhaul and 1.5 hours to get to work. My boss was not happy I was gone that long
Shatara M. en
Very good customer service and very knowledgeable about the product
Anita B. en
It was a fraud they use my identy to let someone rent a truck to move and i call the police its fraud got apolice report.
Tyrone P. en
Let me start off this was my second round with the Miami gardens facility and the manager was a doll. My vehicle had broke down and I needed to get around. She asked me all the right questions to help me decide on the cargo truck. I was relocating my drag wardrobe and it's a lot. She even spoke to me about storage in which I didnt need but after clearing out 3 closets full of gildas and sequences, I think i might have to. I highly recommend this place. Overall 10+ ????
anthony b. en
Get some closed in motorcycle trailers. (just a thought) As always the customer service at this location is EXCELLENT.
Michelle M. en
This time the vehicle wasn't properly cleaned. There was a spill of a substance that appeared to be honey. All other occasions the vehicle was cleaned. I must say that the staff are very accommodating, especially Linette, the Manager.
Jillann R. en
Fast service friendly customer support
Rosita R. en
Completely satisfied with their services. I would definitely recommend this location. 183 st & 27 ave
Manny C. en
Nothing
LAZARO M. en
Excellent place and people
elkin G. en
I rented a pick up truck and specified I was towing a boat with it. I was given a truck with no wiring harness and found that out when I arrived at my pick up location. I don't know why there would be a hitch on a truck with no wiring harness
Tercel W. en
Every one was nice and very helpful
CHRISTINE T. en
More staff at peak business hrs. to reduce wait
peggy d. en
The staff was very friendly and helpful anytime I needed them
Shashina R. en
I dont like the trouble u go through when u do after hours pick up.. I was unable to get my truck that night because they said I fail a test what test I dont know..
RETEVEA B. en
Local unlimited mileage
Racquel B. en
The brakes took long to stop, the truck was dirty and stank, I've used uhaul before but this was the worst
KETTLY J. en
They have great customer service????????
Taliya A. en
I originally reserved the Uhaul truck at 11:30am for 8 hours for 80 miles. I checked in and put in all my information to make my day go a little faster. I planned to move my stuff into storage. When I arrived it was 1pm. I spoke to the person at the counter and they said they canceled my reservations because if I didn't show up within an hour of my rental reservation the system cancels it. (Well I am sorry I lost track of time putting things into boxes!) He then told me that if they had another reservation set for 3pm for the same cargo truck, I would be able to take the truck but I would need to return it back at 3pm. I knew I wouldn't be back by 3pm, but I agreed to bringing it back by 3pm if not they would've given me a truck which isn't what I wanted. I feel like they should have for 1 contacted me to see if I still wanted the reservation, or given me a similar truck with the same rate. It was 2 before I even reached my destination! So i knew I wasn't going to be back by 3pm! I was very upset that either the system cancelled my truck rental and the employees didn't care to call me and ask questions. You would think if I put in all my credit info in and the fact that i rented it for 8 hours they would say to themselves maybe she wants it!
Kevin D. en
Service was fantastic, as I have experienced before.
NIGEL M. en
The service has been excellent the past ywo times I've been there. Everyone is friendly knowledgeable & the Manager Jenny is the Absolute Best! Thanks Uhaul
darlene g. en
The staff is AMAZING.
Teresa B. en
Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B
SYLVESTER H. en
Helpful
SHANNA K. en
Good
shauntira Q. en
The staff were always helpful and always had great attitudes.
Ralph D. en
Everyone here was the best!
BERNICE T. en
I was treated very well and expeditiously.