Comentarios de los clientes para U-Haul Moving & Storage of Miami Gardens

Everyone was friendly and professional. When I returned the van I rented, I forgot 4 wardrobe boxes I bought and when I came back for them, they were held for me. Thanks for your honesty.

Amazing experience! Great staff!

Faster service

N/A

Extremely unprofessional and inept staff. I was not greeted upon entering the store by any of the employees of which there were three. My online reservation was ignored and I was forced to go through the entire check in process. The associate claimed that he was verifying my information. The following morning I received an email stating that my reservation was cancelled. After calling your customer service, I received confirmation that my pre check-in was not used by the store. So, I spent the time creating an account and doing the online check in for nothing. Arrived 10 minutes early to be further delayed - get this, and I was the sole customer in the store. Been using Uhaul for over 25 years for both business and personal reasons. Uhaul, at this location, you are not getting a positive image from your staff. Dress code, friendliness, competency and service were none existent. Manager from locate has not called me to address my complaint per the instructions I received from your customer service. Please correct the training issues and hire the right people to achieve your mission and vision. If I can help it, I will never patronize Uhaul or recommend anyone. Seriously the worse experience of my adult life. Please get it right at this location for the other customers that utilize your equipment and services. Best Regards Ron

Excellent location. The most professional staff in South Florida. A very pleasant experience. If you're looking for a U-Haul location. Look no further you found it.

Check in crew rude The manager /owner

The overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.

Guy at the front desk wasn't being helpful. It also directed me to other location and lied to me saying there was no trailers available. I wemt outside and there were several available. I would not recommend this place to anybody, in fact If I'm asked I would advise people to stay away. Big lines are also a constant issue at this location. You guys have a lot to learn about customer service!

Great location, great employees. The best Uhaul in Miami to rent from. give all the employees a raise they deserve it. Uhaul makes too much money to be paying their such low wages. how can these workers pay their bills...??????

Clean and sanitized vehicle please....

Great Service, beyond my expectation.

Everything went well. I especially liked the convenience of the "Drop Key" slot. Thank you

All staff was very polite! Quick service!

Customer Service Friendly

My overall experience was amazing. The store Manager is absolutely great she was able to check 3 customers out simultaneously while answering questions from everyone. Only issue I had a problem with was when returning my truck to this location it took about 15/20 minutes. The associate named Sean didn't acknowledge me when I arrived even when I was in front of him just to say I'll be right with you while he talked to another person for 15/20 minutes. Wasn't wearing a mask during these COVID-19 times while him and the other person sat in the U-Haul van together. I was frustrated and found out I could check my truck in myself through the app and did. After checking in my truck he came to me again with NO MASK ON ready to check me in but I already completed it myself.

More faster service.

Charge the customer less on mileage if they stay below 25 miles & return the vehicle with the right amount of gas.

I was charge for the gas even bringing back the van on the same amount that I got it , the system wouldn't let the guys check me out otherwise

As for the experience I had at this location there's nothing else to do.

The customer service person was excellent. so helpful and pleasant . She was African American Lady who was there around 1:30pm. sorry I didn't get her name. no complaints.

Reevaluate pricing

The truck was very dirty !

Everything was perfect great customer service from all the employees 👍 super happy

You should get personal there's alot line and just one person in from everything is ok . only the avise need to hire more personal and they need more training with the public because you have many customer that day some left because of the delay . but Im happy with the service I just want to give you a advice

Great customer service from person at the front desk

I've been a customer at this location for past 13 years, and to date have never had an issue.

Everything was fine, just thought it would be nice to have newer trucks.

No complaints. This was my first time renting from uhaul. The whole process was simple. No hidden charges. I especially liked the online return process; it was simple and straightforward.

I am so happy I choose this company and location for a moving truck . The employees were awesome and not to mention the price was grate .

Great customer service

Add more miles in rental for 20 miles for Uhaul app members

Everyone was great from the Lady that took my order to the man that brought the truck to me . When i return the truck the guy was very helpful. Im very thankful for such a great experience.

They van wasn't clean or sanitized, someone marked the wrong line on the fuel gauge costing me $10 extra dollars, the app wasn't working also I think I was charged for that.

Great staff! Maybe the facility needs a little bit of work.

Keep on doing what you're doing. Thanks Lanette!!

The staff was very unprofessional, having personal conversations while customers was present on speaker. And the truck I rented was filthy and very dirty.

Great customer service

The best Uhaul location in the world. Way better than the regular U-Haul locations.

Every thing is great

Everything was ok , just had a problem with the computers it took long time to get the key

Great staff . Awesome customer service

Keep doing the same

Not a dolly at the moment of rent. The car do not show the real level of gasoline at the moment of charge to return and I overpay the gasoline and nobody give my money back. Never again rent a car there.

The service was good

Charging me for a box that I already got my stuff out of

Manager was very unprofessional she started a fight with the person who accompany me because they had issues when they were in high school. She then proceeded to tell me that i should walk around with better company.

Truck would barely drive it drag the whole time

Excellent Service. No concerns

I cannot think of anything to improve upon as the sales representatives were accommodating, quick and courteous.

Nothing

Very professional Staff.

I reserved my trailer and the email told me to pick it up at one location. When I arrived, they told me i was not scheduled to pick it up at that location and they sent me to another uhaul location 20 minutes away making me almost late to my reservation. When I arrived at the second uhaul location they did not have the size I reserved for. I had to settle for a much smaller size. Customer service was no so great. The guy at the front was very rude and even contemplated on not taking care of me because they were almost closed. And to top it off, the trailers part that goes over my vehicles hitch kept coming loose. This resulted in me having to stop every so miles to check the back of my vehicle and make sure it was still attached.

The customer service was great! Unfortunately the pick up truck I rented smelled so bad of cigarettes that I had to ride with the windows down. I had the AC on with the vents turned up and away. I had to spray the vehicle three times with lysol, but the smell was so bad, it didn't help. I had the smell of cigarettes all over me all I could think of was getting home to shower. I hope that you will add to the contract agreements a one hundred fifty dollar fine for anyone smoking in your vehicles in hopes that it would hurt them in their wallet. I don't smoke, and didn't appreciate that I had ride in a vehicle that reeked of not one cigarette but a carton. I hope this will bring attention to a strict smoking policy for my health and others.

The manager and the staff at the pick up location was excellent and extremely friendly. They made sure each and every step was taken for my trip with the equipment I rented from them. My hats off to that manager there.

The staff were so amazing! I love coming across good people in times like now! Thank you for the great service, from the woman doing the Checking in to the guy that gave me the keys!

Access hours wasn’t explained to me, and my access code wasn’t set up.

Was given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.

Unorganized

Good job

Very professional

The storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.

Great customer service!

Well maintained clean environment.

Excellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.

See email. Outstanding management and service team.

The staff and service was excellent.

Excellent customer service. Clean facilities. I like it.

The staff was very friendly and helpful anytime I needed them

The staff is AMAZING.

Outstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You’re Appreciated very much! Ms B

Helpful

Good

The staff were always helpful and always had great attitudes.

Everyone here was the best!

I was treated very well and expeditiously.