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Mayra F.Customer Reviews for U-Haul Moving & Storage of Miami Gardens
Testimonials From Recent Customers
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Roach Infestation.
Kavel L.No one should renting a U-Haul from this place. The employees are smoking weed, unprofessional. I had a truck $160 for one day from Miami Gardens to West Palm Beach . I stopped at the gas station so I turned off the engine, I had to called a friend to get me a jump cable just because they don't check or do regular services on the trucks. In addition, I dropped the truck the next day and I got charge extra $59 even though I told them the truck has batteries problem and I'm stuck at the storage …. Not recommended at all .
Saito J.Great customer service and helpful.
Alan P.Quick, professional, client oriented service.
Igor M.Printed receipt available upon leaving vehicle checkout.
Mary L.Great service
Keith J.Improve online reservation system that lets you book a U-Haul 1+ month in advance without actual inventory. That's terrible and was a hassle for me on our moving day trying to find a U-Haul in the area after making so many arrangements.
Moises N.The cashier added insurance without asking or confirming. Then I had to use it an extra day and paid double for insurance i never requested or agreed to
JOIHN G.Unprofessional THAT STATS IT ALL!
Mackendly S.All good
Novel V.OPEN UNTIL 8-9PM
WILLIAM C.Everything went well
KARL N.Great customer service always.
DANE H.Cuando llegas a rentar todo bien y a la hora de la inspección te tratan súper mal hay una muchacha q habla español y es super buena pero los demás q horror por supuesto son los q recogen el camión y lo limpian q se creen los dueños y gritan no tienen educación
GEIDY V.The workers there are friendly and helpful
Lanae K.Have complementary lysol individual pack inside the truck/pick up, ready for the next customer. P/s: Mr. Mallow exceded our expectations as clients. Very professional.
Michel E.I got over charged and they didn't want to take into account that they did until my husband said something
summer M.Every thing went well on this rental
KARL N.You guys were very great keep up the good work
jose B.I think charge was fair service was excelent everybody I contacted was very nice I am very happy I used the service.
Alba R.Everything was great!
Murry V.This location need to work on their customer service skills and learn how to learn how fix to issues such as mixing up customer's information.
DARRIAN T.Nos cobraron más dinero de lo que nos dijeron al inicio y entregamos el camión antes de la hora que nos tocaba entregarlo
Daimy T.Too pricey
Daphne t. | Overall ExperienceAbsolutely horrible experience I want my money back
Tokaroshaun J.Good customer service easy to take to and listen and understanding keep up the good work
ROBERT M.Thank you for exclent and fast service!!!, only is vood that you put tbe gas again!!!😉
iandra A.My associate was very helpful and very courteous.
Isabel N. | First ImpressionsThe staff was absolutely amazing. Everyone was eager to assist, and very professional. Thank you J. for assisting me.
Kareem W.Friendly personnel and good cleaning place thanks
Victor H.I was charged a after hour fee that I was never told about.
Bernard Y.The agent who assisted me was very kind and knowledgeable on the services that are available by UHaul.
Arlan A.Love the staff here! Always friendly, always helping if I have questions!
Zanobia W.My experience wasn't good, I'm never using UHAUL again!
Courtney M.Can't think of anything at this time.
WANDA H.the u-haul truck yas very good
DENESE J.Drivers door sticks...need to slam it to close it.
KARL N.I t is very pleasant to rent with you. Very professional and nice friendly people
maria A. | First ImpressionsKeep up the good work
BILLY R.The facility was friendly professional and very well accommodating I would highly recommend the location. Gracias
Shirley W.The truck was not cleaned. I had an appointment so I just approved everything since I did not want to be late for my appointment. The truck needed service. Changing gears was terrible. Overall the Employees are customer friendly and great service. So I just overlooked it. I will continue to rent and support this branch. Love their Service Excellence.
Marlene C.Tha people working here bad service
noelia C.Simply Amazing
EDWANN B.Tires were not good. Provided a bumpy ride. Tailgate was a lttle bent and hard to latch. Suggest better tire checking or maintenance.
Kevin T.Do not over book. My pick up location was changed last minute from Sunshine storage to Miami Gardens adding 12 miles to my bill and was extremely inconvenient. I chose that location to empty my storage unit. I received a tough luck attitude at Sunshine storage. Very rude
Marolda B.Our truck did no have a lock in the back door, so when I returned it I had to lift and put both handtruck and dolly in the truck's cabin for security. Also ( in reference to "well maintained ), it was raining and back door and roof were leaking water to the inside. Other than that everything else was great. Thanks.
Enrique C.It was not cleaned . But the service was good .
Ronald L.Have a 2nd person working the check-in counter. The wait was a bit long, and when I had to go back in to purchase a required adaptor the wait was even longer. Having a 2nd individual would have helped tremendously to speed things long.
Sean F.Should have more personnel in the yard receiving and dispatching people.
HENRY I.Check equipment more throughly
Gary M.Nothing else
Tony W.Excellent services. Clean facilities. Excellent help.
Maishia D. | First ImpressionsThe General Manager here is very nice and she one of a kind I will recommend customer to her location!
courtney m. | Overall ExperienceLynette the manager there goes above and beyond she is very professional. She is there even when she is not physically there. She is what's missing in many companies these day. She is an asset. Her team of workers they all work together and work as a well oil machine.
Marthey B. | Overall ExperienceThe team at U-Haul in Miami Gardens was amazing from beginning to end. I rented a truck and storage. They were courteous and very helpful. I would recommend them at anyone.
YOVETTE D. | Overall ExperienceStaff member being untruthful. Staff members said I was removed from auto pay staff member lied. Ask for address change staff member said address was changed staff member lied. Unprofessional and full of it. Would not recommend using U-Haul On 27th Ave and 184th St.
Roosevelt m. | Overall ExperienceWonderful staff. Extremely helpful and very kind.
claudia t. | Overall ExperienceGreat experience. I just wish the prices would go down a little.
bakari w. | Overall ExperienceWorst customer experience I've ever received. Unit WAS NOT what I was promised and actually had a 2ft sq pole in the center of it. How are you going to fit any furniture in the unit with a big pole in the middle?? Would not recommend and would actually steer people away from using any uhaul storage facility in the future. Very bad experience and would not want to put even my worst enemy through that
Brian P. | First ImpressionsTerrible customer service, was lied to about size and pricing of storage units. Employees at the Miami Gardens location were lazy and did not want to be there. Poorly ran. Had to find a different storage facility at 6pm before other places closed because the unit and price I was quoted was no where close to what they presented to me when I arrived at the facility. Very disappointed with my experience and will not recommend anyone to use their services. Will never use uhaul again. Will use any other company before going back to uhaul.
Brian P. | Overall ExperienceThe service received exceeded my expectations. The manager and the team are a great asset for UHaul company. I definitely if needed will choose this location again. Everything was above and beyond.
Dennisse Q. | Overall ExperienceVery friendly staff..love this location and will be recommending my friends.The manager was very helpful ..
kengeral a. | First ImpressionsFriendly staff and I didn't have any issues accessing my storage unit or needing assistance.
Carla T. | Overall ExperienceNo complaint except I registered for auto that was not bored several times
Necker V. | Overall ExperienceReally helpful and friendly
Carmelita S. | Overall ExperienceVery helpful n respectful staff
Bettye W. | First ImpressionsI was having a very bad day and the staff was so nice and professional. They made my experience at U haul a bright spot in my day. I really appreciated the lady that showed me the unit and informed me of the 24 hr access pass. I will always come back to this location.
Tonette P. | First ImpressionsThe overall experience was cost efficient, convenient and prompt. The customer service the employees demonstrated was first class;beyond excellent. I would be using U-Haul again aswell as recommending the company to my friends and family.
Mauricia D. | First ImpressionsGreat staff! Maybe the facility needs a little bit of work.
Darius J. | Overall ExperienceVery professional Staff.
Curtis E. | Overall ExperienceAccess hours wasn’t explained to me, and my access code wasn’t set up.
Jawmaria M. | First ImpressionsWas given the wrong on renting a storage. Suppose to be free if a rent a truck , it was not. I was told I had to pay the first then get next month free. Never heard of that before. May belonging is stored there not. But once I remove them I would never rent from U-Haul again.
Kimberly C. | First ImpressionsUnorganized
SALONIC B. | First ImpressionsGood job
HAROLD D. | Overall ExperienceVery professional
Curtis E. | First ImpressionsThe storage facility was nice, accessible and essentially got the job done. The issue is that its over priced, and the fees just went up even higher.
ERIC O. | Overall ExperienceGreat customer service!
Erick T. | First ImpressionsWell maintained clean environment.
RUDOLPH M. | Overall ExperienceExcellent management and staff. Did a better job assisting movers I hired to move me who were unprepared for my storage move in. Will definitely refer to colleagues, family and friends.
velma l. | First ImpressionsSee email. Outstanding management and service team.
velma l. | First ImpressionsThe staff and service was excellent.
VIRGINIA W. | Overall ExperienceServicio al cliente de excelencia. Clean facilities. I like it.
Dudley k. | First ImpressionsThe staff was very friendly and helpful anytime I needed them
peggy d. | Overall ExperienceThe staff is AMAZING.
darlene g. | Overall ExperienceOutstanding Service! Courteous, kind and efficient. My storage move was so smooth Thank you U-Haul team. You're Appreciated very much! Ms B
Teresa B. | First ImpressionsHelpful
SYLVESTER H. | Overall ExperienceBueno
SHANNA K. | Overall ExperienceThe staff were always helpful and always had great attitudes.
shauntira Q. | Overall ExperienceEveryone here was the best!
Ralph D. | Overall ExperienceI was treated very well and expeditiously.
BERNICE T. | Overall Experience