Customer did not leave a comment.JAY K.
Customer Reviews for U-Haul Moving & Storage of Menomonee Valley
U-Haul Truck Share 24/7© Location
Milwaukee, WI 53215
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told inaccurate information about the storage unit and then when I talked to the employee about the situation he was rude!DANNIE A. | First Impressions
I first tried making a reservation online, which the website kept messing up. So I called to do the reservation. The agent/employee had no idea as to what to do. After an hour I finally got a truck and storage unit reservation. However, on the day I went to pick up the truck and get my storage unit, the details weren't correct. I was sent to another location totally out of the way and when I got there, that employee said my rental for the storage unit was in someone else's name. I was given such a run around and what should have been maybe a 15 minute ordeal turned into several hours!!! It was like no one knew what they were doing at all. I've rent trucks from uhaul many times and it was never that complicated. I'm not sure if it was because this reservation included a rental for a storage unit which I've never done, or what it was. I was not happy one bit with my service.Sabrina M. | Online Move In
Great secure locationMAJIUS G. | Overall Experience
Customer did not leave a comment.Telli S. | Online Move In
Customer service was horrendous. 1 of the reps was so unprofessional he danced while he handed me my keys to the uhaul truck. I was overcharged for milege and gas.Khalifah S.
Customer did not leave a comment.TALISHA Q. | First Impressions
Great service from marcellPATRICK R. | First Impressions
UHaul sucks that access stuff no one nonthe code i call five different places and no one could give me the code i stood outside for 30 mins trying to get in until some young man let me inLATARCHA G. | First Impressions
I'm sure it's tough to keep the bugs out but I saw a roach.DWIGHT W. | First Impressions
Customer did not leave a comment.Charles P. | Overall Experience
I enjoy everything about this uhaul facility the cleanliness the helpful staff and overall the extra security measures taken to provide protection of my belongings. Thank you uhaul I will definitely recommend.Fina M. | Overall Experience
Customer did not leave a comment.Maria G. | Online Move In
Customer did not leave a comment.BRIANA H. | Overall Experience
Had issues with access code had to wait a day and get a card to be able to get in, but was smooth sailing after that.Francis K. | Online Move In
Customer did not leave a comment.James T. | Online Move In
It was a great experience my things were secure the facility was always clean and quiet I will recommend you all to anyoneGREGORY J. | Overall Experience
Customer did not leave a comment.Vonae R. | First Impressions
Customer did not leave a comment.Maria R.
Customer did not leave a comment.DIANE S. | First Impressions
The workers were very friendly and helpful with my experience. Thank youTyrone M. | Online Move In
Customer did not leave a comment.Caleb K. | Overall Experience
Customer did not leave a comment.Natanael E.
Customer did not leave a comment.DEBRA G. | First Impressions
Bring back face to face customer service. Make sure that the associates that work there park there vehicles on the street, since the area that the truck I picked up is extremely narrow. Give more training to the associates. I WAS TOLD whem I brought back the truck to leave it the same way as I got it, this was done when I talked a person over the intercom. A few hours after I dropped the truck off I called uhaul since it bothered me that I was given the wrong instructions. Good tbing there is a camera showing the time I returned the truck. The associate I talked with said she took care of it for me and was surprised by what I was told. We will see when my charge bill comes in if it was taken care of.CECILIA W.
Customer did not leave a comment.cornell m. | First Impressions
And very fast.GREGORY J. | First Impressions
Make sure that the truck is set up for self check in at a self check in locationRicco P.
I like Uhaul for the price but I'd prefer a location in Greenfield. The size container I rent is not available near my zip codeELIJAH R. | First Impressions
Customer did not leave a comment.Evan C. | First Impressions
Customer did not leave a comment.Keith M. | Online Move In
Customer did not leave a comment.Greg H. | First Impressions
Lock was not provided for locker. Had to us my own.Jonathan R. | Online Move In
Customer did not leave a comment.Shamecia W. | First Impressions
Customer did not leave a comment.Jamie C. | First Impressions
I had it scheduled for 9am and didn't get the Uhaul till 10am due to no one being on site. Had to wait for the manager to come from another location. So we waited outside in the cold until about 930am. I reserved the uhaul 2 days before and it should have been ready when we arrived. On the plus side the Manager was very helpful and Nice to us.Wendy R.
No staff at this location that I could see. The app does not work well. It did not give me a code needed to get the truck key. Had to call U-Haul.Jon R.
Customer did not leave a comment.Jeffrey C. | First Impressions
It was not clear how to get my truck picked up and the app was not very responsive. Wasted my time getting the truck picked up and there was no one on site to help. Then the gas tank was only half full. Wish I had paid attention to that before claiming the keys. Not worth it or helpful on this move. Won't use this u-haul againCharles F.
I've read several reviews complaining that the staff at U-Haul were slow, rude and so forth. My experience was pretty much the complete opposite.tom h. | First Impressions
The store was very clean. The staff was very pleasant and helpful. The storage area was very clean and my unit was the perfect size for me.Ruby B. | First Impressions
got to the facility and was never informed that it was all self service and i needed to go to another location to check in. the. after waiting to finally get a storage unit; i go back to the facility and the u it i was issued was already being used and locked. took me another 1/2 hour to get someone on the phone to correct the situation. never an apology or anything, plus i had to upgrade to a different storage unit than i reserved due to not being told i would need to climb stair with my belongings to make the unit work. very unsatisfied with UHaul and would DEFINITELY think twice before referring or utilizing your services again.Jason B. | First Impressions
Customer did not leave a comment.Patrick F. | Online Move In
Customer did not leave a comment.Shimyka R. | First Impressions
The manager on duty there at the State street location in Milwaukee, WI. was magnificent. He should be commended for his customer service and business acumen. He was well trained and an asset to your company.Robert D. | First Impressions
Bad experience. The manager is not present in the office. The warehouse is 15 minutes drive away. Instruction was not clear how to open the storage area. Nobody is answering the phoneAllan Christopher P. | First Impressions
Manager VINCENT assisted me when i was unable to access my storage the other day, he immediately gave mw his access info and I appreciate that! Everything went smooth and i will definitely be back!April C. | First Impressions
Customer service need to be better.Michael X. | First Impressions
The service was incredible. I am so happy to do business with you guysJadea M. | First Impressions