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I've read several reviews complaining that the staff at U-Haul were slow, rude and so forth. My experience was pretty much the complete opposite.
The store was very clean. The staff was very pleasant and helpful. The storage area was very clean and my unit was the perfect size for me.
Very convenient arranging for storage online. There was a free lock inside my locker, as promised. Reasonable storage rates.
got to the facility and was never informed that it was all self service and i needed to go to another location to check in. the. after waiting to finally get a storage unit; i go back to the facility and the u it i was issued was already being used and locked. took me another 1/2 hour to get someone on the phone to correct the situation. never an apology or anything, plus i had to upgrade to a different storage unit than i reserved due to not being told i would need to climb stair with my belongings to make the unit work. very unsatisfied with UHaul and would DEFINITELY think twice before referring or utilizing your services again.
U-Haul storage is a wonderful place to store things that you need to be stored my stuff stayed in there almost 4 years it was wonderful people yes I would prefer a friend
Worst customer service Ive ever experienced in this industry!
The best in the business! If ever needed I will be back😀
When you need storage or a uhual, recommended the only way too go.
Everything was clean, well maintained, and very friendly staff. They may have taken a little bit longer than I would have liked talking to customers but I guess it's not New York.
The experience with U- Haul was very good, I kept my precious items at their facilities for eighteen months and everytime that I visited it was very well maintained .
The manager on duty there at the State street location in Milwaukee, WI. was magnificent. He should be commended for his customer service and business acumen. He was well trained and an asset to your company.
Unit wasn’t ready. Two different managers listed for after hours assistance (neither work there anymore). Drove all the way from Chicago to Milwaukee and wasn’t able to move my things into the storage. Now doing covid response nursing with all my belongings in my car. The next day spoke to the GM who was rude and I had to fight for a refund. Terrible service. Will never recommend or store with uhaul
Thanks
Thank you
The staff was super nice! I believe her name started with a C her last name Smith. She was joyful and very attentive to everyone who walked through her door!
Bad experience. The manager is not present in the office. The warehouse is 15 minutes drive away. Instruction was not clear how to open the storage area. Nobody is answering the phone
Whole experience annoying, never could get into the facility. Tried for weeks to cancel the space and no one would answer the phone. The only time I heard back was to tell me my rent was overdue.
I wish it was better communicated when I booked my storage unit that I had to go somewhere else to check. Other than that a positive experience.
As I was extremely satisfied with this facility., I was charged another month when I called 9/16/19 to notify I was done renting. The lady assured it was noted. I need that money to move
Very bad customer service. I rented a 20 foot truck n was offered a month free storage 10x 10 x 10 after loading the truck and going to unload it i was giving a locker n i was forced to rent a storage
I was impressed by the facility. However, I was really frustrated when checking out. I called to notify them and was told I would be contacted, but I wasn't and had to call again to avoid a late fee.
Great help
Uhaul has totally automated their storage rental process. Where else can you rent a locker online, on a Sunday, check yourself into your locker, and have a free lock waiting in your storage unit?
I wasn't informed when to get my code from. I was giving a storage unit that was to small. I couldn't get anyone from u haul on the phone so I was stuck riding around with a loaded truck.
Needed information earlier concerning access into the storage facility.
Vince on State Street was a very big help.Thank you Vince you made my day.
It was a very nice Storage and I will use you again
Manager VINCENT assisted me when i was unable to access my storage the other day, he immediately gave mw his access info and I appreciate that! Everything went smooth and i will definitely be back!
It work out nice.
I love the cleanliness and the carts were so helpful. Thank You
Great service, and free month storage, worked out very well.
Thank you Guy's. Great service! !!
Customer service need to be better.
The service was incredible. I am so happy to do business with you guys
Facility was nice and clean.
Thank you !
They did a great job with helping me out over the phone and answering any ?'s that i had.
We rented a storage unit via mobile phone. Quick and easy and gave me all the info i needed to access my unit. There was even a new unopened lock waiting for me in my unit!
I was being charged, after the storage was emptied.
overall good experience with the uhaul storage facility
The experience was very convenient for me. It was a quick process to get started and the staff were very friendly.
Unit was auctioned off and no communication was made. Said certified letters were sent out and we never received them. Manager was very rude to my daughter and now all of her things are gone.
I absolutely love it! Very secure and Clean!
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Wonderful experience.
