Customer Reviews for U-Haul Moving & Storage of Memorial City

Rating:

5.0

Our truck had a leak at the top of the gas tank. Upon the first fill up fuel spilled out onto the ground . Not cool when gas is $5.00/gallon. Could only fill up 3/4 due ro the gole in gas tank. Upon pick up we were rold the teuck had 1/4 tank of gas. When in fact, it was on empty and had to get gas immediately. Called store after filling up to notify. Was told to let Uhaul know on the review.

Rating:

5.0

Continue to hire personnel such as Ms. Vicky. She was very professional, knowledgeable, and considerate.

Rating:

3.0

The truck's ac did not work . I drove from Oxford, MS to Houston, Tx with no AC

Rating:

4.0

No dolly despite prepaying for it. If we had not had movers loading the truck then we would have had to buy one for several hundreds of dollars.

Rating:

5.0

Actually allow customers to drop off until 7:00 pm. Employees would not check trailer in after 6:45. Store hours say open until 7:00 pm, not 6:45

Rating:

5.0

Service was perfect. I have no suggestions for improvement.

Rating:

5.0

A young hispanic man would not focus on serving me. He was the first person I went to after waiting in a small line. First he said he didn't have the item I RESERVED, only to be corrected by a very helpful and jubilant black woman. Even after the verifying the parts where there, the young man refused to go back to the counter to ring me up after I waited 3 minutes. The black woman asked me what happened, then immediately served me from the register he was previously at. the young man finally came out of the garage area, ignoring me, making NO apologies. Corporate racism? I PRAY NOT. This guy needs to go and any manager supporting it. I thank the black woman for her service, laughter and promptness to my business needs. She is a keeper, please promote her and those who take servicing ALL customers seriously.

Rating:

5.0

I had to use this location twice in within a week and half, the staff is very friendly and very knowledgeable about there business. I would highly recommend this location as your moving needs.

Rating:

5.0

Friendly prompt helpful service

Rating:

5.0

The best facility of UHold

Rating:

5.0

The staff goes out the way to have a positive experience.

Rating:

4.0

Very attentive.

Rating:

5.0

GREAT drop off service.

Rating:

4.0

The employees are having a lot of fun and joking around making the customers wait while they finish their stories and jokes.

Rating:

5.0

Nothing else needed very knowledgeable friendly staff

Rating:

5.0

I didn't like UHaul had to take a photo of me at the moment of the check-in to rent the car.

Rating:

5.0

Very professional and friendly staffs. Thank you.

Rating:

4.0

Overall, very smooth process. Truck was ready when I arrived for pickup. Drop off was easy too.

Rating:

2.0

The desk representative was great and very helpful. The truck was clean however poorly maintained. I booked a 20' truck for a cross country move and it was a miracle the tires made it around the block. Less than half way into the trip one of the rear tires had a blowout, another could not hold air. There should be a much better pre inspection check done on any truck rented out, especially if they know it is a long distance move.

Rating:

3.0

Employees are nice, but I rented twice from this location in the past week and my rentals weren't ready.

Rating:

4.0

Friendly staff, very customer service oriented, nothing I can complain about. They even provided an extra long 4-pin connector.

Rating:

5.0

Good customer services

Rating:

3.0

After hours return process is horrible. Downloaded the app and it gets stuck on one page to take photos of the trailer. Had to try multiple browsers to complete the return

Rating:

1.0

The attendants were not friendly, the online equipment wasn't available and no one cared about my reservation. Equipment was old and not clean.

Rating:

5.0

Staff was professional and helpful.

Rating:

4.0

All staff I dealt with were wonderful with the exception of the woman I spoke to on Monday, May 9th. The woman who did our contract to rent the truck on Sunday, May 8th inadvertantly charged us for the insurance, even though we declined it. She circled the charge and initialed it and told us we could get reimbursed when we returned the truck. We returned the truck about 10 min after the store closed on Sunday so called on Monday to get reimbursed. The woman who took our call was very rude and said that they don't choose whether or not the customer takes the insurance, the customer does. When I told her the woman was trying to help by doing all of the selections herself and that she made a mistake, she cut me off an said "well, you'll need to try to explain that to management and come into the store on Wednesday when they are here" . Very rude an unhelpful. I was able to get the charge reversed when I came in on Thursday, 5/12.

Rating:

4.0

The truck we used smelled of cigarettes and was very difficult to start.

Rating:

5.0

Everything was great. The person who helped me is named Rodger. He showed great customer service and he was very knowledgeable and helpful.

Rating:

5.0

Everyone was fantastic, especially Roger

Rating:

4.0

The lady that recieved the equipment back was so nice and helpful

Rating:

5.0

Quick and easy

Rating:

1.0

Front desk people have a lousy attitude. Not welcoming what so ever. Hire better people. Older white man needs a customer service refresher class.

Rating:

4.0

I have used this location multiple time Now and I always have a great experience. Customer service is top notch.

Rating:

1.0

I travel 20 miles and poor 2 gallons of gas. Uhaul still charge me gas. So upset

Rating:

5.0

Having a online account speeds up the process of checking out the vehicles and saves time at the store. It was a smooth transaction. Thank you

Rating:

5.0

Just need to wait for the guy. If someone help promptly it will be better

Rating:

1.0

Website accepted debit card and allowed me to rent a dolly, upon arriving I was rudely greeted, rudely told that credit cards is the only option and the GM was to blame for that, also the dolly was not available so I had to buy one from Home Depot for $100. Home Depot refused my return and I would like to get reimbursed for the dolly.

Rating:

2.0

One of the employees made comments about my children. They were playing quietly in the store, but one child was standing between displays of boxes. He was not making noise, he was not climbing, he was playing peekaboo with his younger sister. The employee, who was not assisting me, said in a rude tone, "MA'AM, your CHILDREN." I asked what he meant and he said, "He's all in the boxes." I responded, "No, he is standing between them, but he's not climbing." The associate looked at the customer and said, "See what we have to deal with?" Whether he was speaking about my response or the "behavior" of my children, his comments were rude and unappreciated, especially when I have personally witnessed the behavior of others, even grown adults, in this location. I have rented from this location several times, but I won't be returning. According to reviews online, others have had issues with Paul and his lack of kindness or basic regard for others. I would rather drive to Tomball and spend double than a quarter mile to this location if this rude employee remains.

Rating:

5.0

So simple I was able to do it! Can think of no improvements needed!

Rating:

5.0

Excellent efficient service. Always dependable performance.

Rating:

5.0

I thought the staff was outstanding! The wonderful woman who assisted me was kind and extremely helpful!

Rating:

5.0

Great experience, I did online check in so I was in and out in less than 5 mins.

Rating:

4.0

I was told that it had a 1/4 tank of gas but in actuality there was 23 miles till empty. I fill up the tank which cost me $120. I was told if I returned it on a 1/4 tank I would get money back. Not familiar with how big the gas tank was and returned it with a half tank and believe I should be credited with my money. At least the next person renting your product won't go through the same hassle that I experienced. You definitely don't mind up charging your customers but I was told that I wouldn't receive any credit towards my extra gas and that's where y'all are wrong

Rating:

5.0

My experience was great. The customer service team was friendly and accommodating (even when I had to have them wait while I fixed an issue with my credit card). The truck was clean and the drop process was straightforward and easy. No complaints at all from me -- keep up the great work!

Rating:

3.0

The equipment was clean but not maintained Old trailers no lights it's not the location it's the company

Rating:

5.0

Pickup and drop off is seamlessly

Rating:

5.0

It was late but I dropped off with other trailers. I took pictures to confirm, just in case of any misunderstandings. I haven't heard from them so I feel everything is okay. I dropped off on Tuesday, April 5th, 2022, evening.

Rating:

5.0

Fast and efficient.

Rating:

5.0

Both the sales and trailer hook-up people were prompt and courteous.

Rating:

4.0

Que haya empreados biligues o que hablen español para tener un mejor servicio

Rating:

5.0

The woman who checked out the truck to me was super friendly. And the man who checked the equipment in on return was very thorough and professional.

Rating:

4.0

Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.

Rating:

5.0

Employees are friendly and manager always treats customer with respect.

Rating:

5.0

Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.

Rating:

5.0

The entire staff is so helpful and obsequious!

Rating:

4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Rating:

5.0

Outstanding service

Rating:

5.0

Excellent service

Rating:

5.0

Very good service and friendly staff.

Rating:

5.0

Very helpful staff members. Really helped get me on my way without any hassle

Rating:

5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Rating:

5.0

Prices and specials are always available.

Rating:

5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Rating:

5.0

Very fast and its actually free

Rating:

5.0

Good People, perfect storage condition.

Rating:

3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

Rating:

1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Rating:

1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

Rating:

5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Rating:

5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

Rating:

5.0

Very friendly staff and helpful to my needs.

Rating:

4.0

Convenience and friendly

Rating:

5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

Rating:

2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

Rating:

4.0

They were always polite and nice when I had to go into the store.

Rating:

1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

Rating:

5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Rating:

3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Rating:

5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Rating:

4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Rating:

3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Rating:

5.0

Happy with the service

Rating:

5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

Rating:

4.0

Not a bad experience.

Rating:

5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

Rating:

5.0

Convenient, clean and friendly!

Rating:

5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

Rating:

5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

Rating:

5.0

The Best Experience. Professional and excellent customer service

Rating:

5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

Rating:

5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rating:

5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

Rating:

5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Rating:

5.0

Quick check-in. Great service.

Rating:

3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Rating:

5.0

Richard was outstanding! Excellent customer service!

Rating:

5.0

All staff was courteous, friendly, & helpful.

Rating:

3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Rating:

5.0

Good place to storage.

Rating:

5.0

Excellent service, emails prior to due date of automatic payments

Rating:

5.0

Everything was great.

Rating:

5.0

Annual increases was my only beef Otherwise everything else was great

Rating:

5.0

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.