Staff was professional and helpful.Lee P.
Customer Reviews for U-Haul Moving & Storage of Memorial City
Houston, TX 77043
(Westbound feeder of I-10 between Gessner and Beltway-8)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Deborah D.
El cliente no dejó un comentario.joel C.
All staff I dealt with were wonderful with the exception of the woman I spoke to on Monday, May 9th. The woman who did our contract to rent the truck on Sunday, May 8th inadvertantly charged us for the insurance, even though we declined it. She circled the charge and initialed it and told us we could get reimbursed when we returned the truck. We returned the truck about 10 min after the store closed on Sunday so called on Monday to get reimbursed. The woman who took our call was very rude and said that they don't choose whether or not the customer takes the insurance, the customer does. When I told her the woman was trying to help by doing all of the selections herself and that she made a mistake, she cut me off an said "well, you'll need to try to explain that to management and come into the store on Wednesday when they are here" . Very rude an unhelpful. I was able to get the charge reversed when I came in on Thursday, 5/12.Nicole K.
El cliente no dejó un comentario.BING Y.
The truck we used smelled of cigarettes and was very difficult to start.Randy F.
Everything was great. The person who helped me is named Rodger. He showed great customer service and he was very knowledgeable and helpful.Jermaine W.
Everyone was fantastic, especially RogerRory R.
El cliente no dejó un comentario.Ken L.
The lady that recieved the equipment back was so nice and helpfulGilad D.
Quick and easyMichael C.
Front desk people have a lousy attitude. Not welcoming what so ever. Hire better people. Older white man needs a customer service refresher class.Marcella M.
El cliente no dejó un comentario.Kirk A.
El cliente no dejó un comentario.Suvarna J.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Angel F.
El cliente no dejó un comentario.Kenneth J.
El cliente no dejó un comentario.Luis J.
El cliente no dejó un comentario.David G.
I have used this location multiple time Now and I always have a great experience. Customer service is top notch.ARTHUR S.
El cliente no dejó un comentario.Sam C.
I travel 20 miles and poor 2 gallons of gas. Uhaul still charge me gas. So upsetTai N.
Having a online account speeds up the process of checking out the vehicles and saves time at the store. It was a smooth transaction. GraciasAnish K.
Just need to wait for the guy. If someone help promptly it will be betterAli A.
Website accepted debit card and allowed me to rent a dolly, upon arriving I was rudely greeted, rudely told that credit cards is the only option and the GM was to blame for that, also the dolly was not available so I had to buy one from Home Depot for $100. Home Depot refused my return and I would like to get reimbursed for the dolly.Almaz D.
El cliente no dejó un comentario.JOY H.
One of the employees made comments about my children. They were playing quietly in the store, but one child was standing between displays of boxes. He was not making noise, he was not climbing, he was playing peekaboo with his younger sister. The employee, who was not assisting me, said in a rude tone, "MA'AM, your CHILDREN." I asked what he meant and he said, "He's all in the boxes." I responded, "No, he is standing between them, but he's not climbing." The associate looked at the customer and said, "See what we have to deal with?" Whether he was speaking about my response or the "behavior" of my children, his comments were rude and unappreciated, especially when I have personally witnessed the behavior of others, even grown adults, in this location. I have rented from this location several times, but I won't be returning. According to reviews online, others have had issues with Paul and his lack of kindness or basic regard for others. I would rather drive to Tomball and spend double than a quarter mile to this location if this rude employee remains.Nicole F.
So simple I was able to do it! Can think of no improvements needed!Karen M.
Excellent efficient service. Always dependable performance.Fran B.
I thought the staff was outstanding! The wonderful woman who assisted me was kind and extremely helpful!Andrew G.
El cliente no dejó un comentario.LaToya P.
El cliente no dejó un comentario.Michael C.
Great experience, I did online check in so I was in and out in less than 5 mins.Cianna A.
El cliente no dejó un comentario.Grizelda H.
I was told that it had a 1/4 tank of gas but in actuality there was 23 miles till empty. I fill up the tank which cost me $120. I was told if I returned it on a 1/4 tank I would get money back. Not familiar with how big the gas tank was and returned it with a half tank and believe I should be credited with my money. At least the next person renting your product won't go through the same hassle that I experienced. You definitely don't mind up charging your customers but I was told that I wouldn't receive any credit towards my extra gas and that's where y'all are wrongDAVID S.
El cliente no dejó un comentario.Suk C.
My experience was great. The customer service team was friendly and accommodating (even when I had to have them wait while I fixed an issue with my credit card). The truck was clean and the drop process was straightforward and easy. No complaints at all from me -- keep up the great work!Kelby G.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Bonnie L.
The equipment was clean but not maintained Old trailers no lights it's not the location it's the companygilad D.
El cliente no dejó un comentario.Victor B.
El cliente no dejó un comentario.david S.
Pickup and drop off is seamlesslyDavid C.
El cliente no dejó un comentario.Nicole G.
El cliente no dejó un comentario.PRAGNESH B.
El cliente no dejó un comentario.Bo F.
El cliente no dejó un comentario.RAFAEL S V.
It was late but I dropped off with other trailers. I took pictures to confirm, just in case of any misunderstandings. I haven't heard from them so I feel everything is okay. I dropped off on Tuesday, April 5th, 2022, evening.Cherilyn L.
Fast and efficient.David W.
El cliente no dejó un comentario.MIKE S.
El cliente no dejó un comentario.Roy B.
Both the sales and trailer hook-up people were prompt and courteous.Rex L.
Que haya empreados biligues o que hablen espaÃ±ol para tener un mejor servicioJose R.
The woman who checked out the truck to me was super friendly. And the man who checked the equipment in on return was very thorough and professional.Matthew P.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.albert B.
El cliente no dejó un comentario.dalia M.
El cliente no dejó un comentario.joshua D.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.JACQUELINE R.
El cliente no dejó un comentario.daniel H.
Had no problem with the rentalgregory T.
The previous service personnel were more personable.angela W.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Nancy E.
The fuel gauge was not workingTiffany W.
Great experience-from pickup to drop off, everything was greatHelen D.
I was charged on my debit card, and I keep getting emails from the U-Haul collections department to collect payment. Where is the disconnect??Sergio C.
My vehicle was on E, the AC completely did not work, the frame around the interior door & windows was damaged and loud noise from the air outside made it a noisy ride. I traveled from Houston to Austin & was traveling with 3 pets inside the main driving truck area it was very uncomfortable and hot. I had to roll the windows down so the drive was very discomforting all the way. The store location is at Katy way. Houston Tx. Told me the truck they gave me was my responsibility to put gas in it not there's. I will not be returning back to Houston & most certainly definitely never getting a vehicle from this U-Haul location ever again. Terrible service & truck rental I've ever hadâ€¦Juillermo G.
It took.me 30 minutes to find someone to get me the truck I reserved. When I returned the truck, I had the same experience.Brad W.
El cliente no dejó un comentario.Justin H.
El cliente no dejó un comentario.Jorge E.
Accessories for towing are more expensive than some other places. More competitive pricing of those would be nice.william D.
El cliente no dejó un comentario.david S.
Please improve your payment system. Payment does not go through until it is keyed in.Patricia D.
Easy pick up and drop off, very pleasant staff. GreatNicholas C.
El cliente no dejó un comentario.Kala F.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Alton F.
the staff and especially the lady that helped me was fantastic. great service, knowledgeable, and super friendly. thanksJCarter B.
Y'all's fuel system is ridiculous. Please adopt the rental car policy of receiving a full tank of gas and having the customer fill back up before returning. We received a truck with 1/8 tank of gasJames P.
El cliente no dejó un comentario.Thomas K.
El cliente no dejó un comentario.MARTIN M.
El cliente no dejó un comentario.KEVIN RAY H.
El cliente no dejó un comentario.ERIC S.
El cliente no dejó un comentario.PATRICIA B. | Overall Experience
El cliente no dejó un comentario.Christopher W.
They need to make it clear that the insurance charge on truck rentals is daily and not a one time fee like a rental car. Quite the sticker shock there upon return. Also, if they could have the young man who handles the renturns pull his pants up...some things I don't need to see.Sharon B.
El cliente no dejó un comentario.SASA P.
El cliente no dejó un comentario.DAMON R.
I've rented here many times. It's always easy and a quick process to pick up and drop off.Elizabeth F.
El cliente no dejó un comentario.MARK W.
Watch gas payments pleaseDIANA L.
The service provided was outstanding. I'm from Oklahoma and the lady who assisted me with my rental was friendly, knowledgeable and very professional. Thanks Uhaul for assisting with the move of my son. Sincerely, Renaldo WRENALDO W.
Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.LYNNEECE MARIE R. | Overall Experience
El cliente no dejó un comentario.Stephen F.
El cliente no dejó un comentario.Nicolas G.
El cliente no dejó un comentario.JON S.
El cliente no dejó un comentario.BRAYAN A.
Declined all coverage but they still charged $15 for safemoveCUONG N.
El cliente no dejó un comentario.Stacy B. | First Impressions
El cliente no dejó un comentario.elizabeth e. | Overall Experience
Employees are friendly and manager always treats customer with respect.Edwin H. | Overall Experience
El cliente no dejó un comentario.Swisher C. | Overall Experience
El cliente no dejó un comentario.david d. | Overall Experience
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.Robert B. | Overall Experience
El cliente no dejó un comentario.MOISES N. | Overall Experience
El cliente no dejó un comentario.David T. | Overall Experience
El cliente no dejó un comentario.MOISES N. | First Impressions
El cliente no dejó un comentario.Jose H. | First Impressions
The entire staff is so helpful and obsequious!michael e. | Overall Experience
The overhead door was a little hard to open. Could use some grease or adjusting.Ralph M. | Overall Experience
Outstanding serviceISAAC A. | Overall Experience
El cliente no dejó un comentario.Dedric C. | First Impressions
Excellent serviceISAAC A. | First Impressions
Very good service and friendly staff.Steve J. | First Impressions
Very helpful staff members. Really helped get me on my way without any hassleKELVIN M. | First Impressions
El cliente no dejó un comentario.Socorro A. | Overall Experience
El cliente no dejó un comentario.Steven A. | Overall Experience
El cliente no dejó un comentario.dana s. | Overall Experience
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.Claire C. | First Impressions
Prices and specials are always available.Edwin H. | First Impressions
El cliente no dejó un comentario.GUNNAR E. | Overall Experience
Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well doneShirley W. | Overall Experience
El cliente no dejó un comentario.Mymica M. | Overall Experience
El cliente no dejó un comentario.Mymica M. | First Impressions
El cliente no dejó un comentario.Dawn G. | Overall Experience
El cliente no dejó un comentario.Orlando S. | First Impressions
Very fast and its actually freeDiego Maria L. | First Impressions
Good People, perfect storage condition.Armando C. | Overall Experience
It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.CINDY B. | Overall Experience
El cliente no dejó un comentario.Patrick B. | Overall Experience
Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.Angela M. | Overall Experience
The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.James H. | Overall Experience
All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great workRobert B. | First Impressions
El cliente no dejó un comentario.Patrick B. | First Impressions
Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.FLOYD T. | Overall Experience
Very friendly staff and helpful to my needs.JOSE A. | Overall Experience
Convenience and friendlyRobert R. | Overall Experience
Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!FLOYD T. | First Impressions
the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experienceEMAD A. | First Impressions
They were always polite and nice when I had to go into the store.LESLIE C. | Overall Experience
The young man working didn't know how to do anything. Couldn't run a card properly, couldn't give me a card that would open the gates, and when he finally called the manager and got that straight, nodavid p. | First Impressions
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!Sonya P. | Overall Experience
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.Eulalia C. | Overall Experience
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.Charlene M. | First Impressions
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.Nsen B. | Overall Experience
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.Matt D. | Overall Experience
Happy with the serviceRobert R. | First Impressions
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent trobert l. | Overall Experience
Not a bad experience.Margot G. | First Impressions
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.robert l. | First Impressions
Convenient, clean and friendly!robert k. | Overall Experience
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and convenientlyLISA K. | Overall Experience
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.David B. | First Impressions
The Best Experience. Professional and excellent customer serviceEva C. | First Impressions
Better than Excellent. And it was raining. They were so helpful! ¡Gracias!cynthia l. | First Impressions
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..Rick M. | First Impressions
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.robert k. | Overall Experience
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.Lily B. | First Impressions
Quick check-in. Great service.Holly H. | First Impressions
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.Marjorie d. | Overall Experience
Richard was outstanding! Excellent customer service!Alandra A. | Overall Experience
All staff was courteous, friendly, & helpful.Gloria S. | First Impressions
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn't look goodAlex H. | Overall Experience
Good place to storage.HENRY N. | Overall Experience
Excellent service, emails prior to due date of automatic paymentsJUDITH B. | Overall Experience
Everything was great.elena t. | Reservación
Annual increases was my only beef Otherwise everything else was greatANDREW H. | Overall Experience
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.leonel a. | Overall Experience
Great service!delores a. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!