We had to move our pick up location from Brooks to Red Cliff. Both staff in Brooks and Red Cliff were warm and welcoming. The Red Cliff Location signage was confusing. I would make it more user friendly!
Shannon TCustomer Reviews for U-Haul Moving & Storage of Medicine Hat
Testimonials From Recent Customers
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Los empleados fueron muy amables y serviciales. Exceptional service and the rates were very reasonable.
TIMOTHY D | Overall ExperienceAwesome
Susan H | First ImpressionsI'm very pleased with the service I received. Storage facility is always impecable along with its public restroom. Thank you very much. You guys ROCK.
Jose S | Overall ExperienceOlivia was a huge help! We were in a pinch and needed to recover a broken down car in saskatchewan but needed a trailer. The only one that would work for the vehicle needed its straps repaired before it would be usable. Despite this issue, she helped find another trailer on the way to rosetown in Swift current and gave us a pricing break since we had to take the longer route and pick it up in a more out of the way location. I was very happy that she found a option and helped us make it work for our last minute emergency. She corrected all the things that were not put in for on the u-haul Canada phone representative and got our reservation ready for us to pickup when we got there. she even fixed all the screw ups and false info, overcharges, etc. that the Swift Current fas gas plus location had messed up. She put in a ticket for the Swift Current Dealer to get me my refund for the overages, which I am still waiting for, but i have nothing but praise for the Redcliff U-Haul center. even with the Swift Current dealer being the biggest headache of my week. I called ahead to make sure that the deck trailer (car hauler). was available upon arrival multiple hours later the trailer we needed was buried in the plowed snow. and I had to dig it out and drag the trailer out with my tow straps and winch. Definitely would not have been able to get it out if someone else needed it. Without the help from the u-haul dealer I might add. ALSO, the owner/dealer overcharged me by ignoring the reservation that was made hours before and had a discount on it. The response when asked why was it not the right charge was " the other location will give you whatever discount when you drop it off. (which was not the case). I am still waiting for this location to call me back and give me the refund for the overcharge and this has been a few days ago without any attempt to reach out. To put the cherry on top, I needed an adapter to plug in the trailer lights which has been provided in the past without issue from other locations. I had to purchase this adapter. The dealer also would not take any form of payment other than cash, which we didn't have enough cash on hand for. he wanted $30 cash and between the 3 of the people with me we scraped together $25 (which is a rip-off to begin with) and had to convince that us digging out his trailer for 40 minutes was worth the remaining $5 that he was not willing to budge on. All in all, Very disappointed in the Swift Current fas gas plus location, definitely will avoid this location if there is any way to.
Jaron HMy experience was pretty good with this location and I would recommend it to others. Affordable, reliable and friendly stuff. Thanks, guys.
igor k | Overall Experiencekind and friendly staff. Amazing customer service 10/10.
Shana RGreat customer service. The clerk that helped me out was very knowledgeable, very polite. Well trained
Rene MReally good experience
Bradley PFord Cargo van was awesome to drive and as always greeted by the friendly shop dog!
Tyson HTop notch best part is the friendly shop pup!
Tyson HSeat adjustment in the cargo van. The driver seat doesn't go back far enough for taller people.
Abanyin WPerhaps a quick mopping of the inside of the trailer would be good. But maybe that's expecting too much. I should've ended it myself, but didn't realize the need I've already put some stuff in there.
Paul BThe climate control storage unit doors don’t work when it gets dark so am unable to access the storage unit to the posted closure time.
Kevin D | First ImpressionsGreat staff
Ashley HThis U haul is one of my favorite locations! In fact, both locations in this area are owned/operated by the nicest gentlemen, who have always found a way to help me and my family! Thank You to August (owner of location) for your incredible service again! Will recommend and return!
VANESSA JGreat place to store your items. They even kept it safe. One time we didn't lock up properly and they made sure to check it and lock it up. Sent email and phoned about it. We would recommend them anytime in Medicine Hat.
Marjorie D | Overall ExperienceGreat staff, great price wouldn’t hesitate to use them for my storage needs in the future.
Rodney B | Overall ExperienceMet all my needs, everyone I dealt with was pleasant and professional, the website for reservation was user friendly. UHaul met all my needs, Thank you.
Nathan YGreat ppl
Ashley H | Overall ExperienceHelpful friendly
Antoine BEvery one was very helpfulful and kind
Teresa P | First ImpressionsThe staff were quite Young and not very confident. As a result they weren't very clear with their expectations or their explanations
Dorothy RAlways enjoyed seeing Shelby when I came in, she is friendly, helpful and I always left smiling and laughing. Great employee you have there!
Chelsea G | Overall ExperienceBuddy was excellent to deal with friendly and provided great service. Will Cone back if I need storage again. Will probably come back for trailer rental for sure!
Jayson P | Overall ExperienceI was over charged for fuel and still haven’t heard back, a little sad.
Carter SExcellent customer service and legendary experience.
JAYSON SGood job
MIke F | First ImpressionsGreat staff, easy access. I would highly recommend this business for anyone wanting to use rentals and or storage.
Rodney B | First ImpressionsI called this location twice in regards to a 5 X 8' trailer. Initially I was told that there was none in stock for my use. When I called back, there was one when I talked with a different person. When I got to the location, I noticed that there were 3 trailers on location. Better communication within the organization would be helpful
Corey BAppreciated Buddys help with checking in and finding storage unit to fit our needs. Check out was a breeze.
Gary K | Overall ExperienceTruck was dirty, gas tank was not on full, other than that great staff and I was more than happy with the service
Jeffery BFirst guy came across as rude and after testing my lights said he couldn't rent me the trailer. Stood right behind in the dark at 7 am and directed me to back up and bitched that I almost hit his knee. He was wearing all black, no hi-vis, not safety smart. The tires on this 6 x12 enclosed trailer were in very poor shape and didn't match. The exterior of the trailer was not washed and the kicker was I had a blown fuse on my truck that I repaired but half of the marker lights on the trailer were not working. Francis
Francis MTheir service was outstanding, and I can say it was the best experience I've had with a U-Haul locating. Thank you for the great experience.
Rupinder JGreat people. Enjoyable experience.
Neil KI got double charged for a lock because "order didn't process" the first time. So I'm out an extra 10.99, also make the dollys more accessable the nut on the bolt was stripped so I couldn't get if off and when I did it wouldn't go back on but otherwise impeccable service
Edleenna SThe truck I rented should have the brakes looked at.
Mary KThe whole experience was super amazing.
Sheena HThere isn’t a thing to say about improvement, the rental was in good condition with new tires and the staff service was excellent They were also helpful 😀
Ellen LReally appreciated that there was a dolly and a mattress cart in the facility.
JENN R | First ImpressionsVery professional staff
lou v¿Recomendarías este lugar a un amigo? Yes and no! Extremely difficult address/place to input and find in a gps;
KAN SYou send out a ridiculous amount of emails for one rental. Ridiculous.
MICHAEL LThe only thing about my experience in this U-Haul truck rental was that the locations of both the pick-up and drop-off were changed from my original request. It presented a hassle that I did not expect.
JOSEPH RI made a payment when I started renting the storage on oct 4 and they called me on oct 9 and said that I wasn't registered also they told me they returned my payment which I check and I never did get the refund back . My unit was dirty and so I had to sweep it out . Herby miller
Herby M | First ImpressionsI was quite happy with the storage
Tom K | Overall ExperienceSo I was given this vehicle with 1/4 tank. Maybe burned $10 worth of gas if that and was charged for gas worth $17 and a $30 fee for someone to drive the truck literally next door to the gas station. I absolutely knew I would be charged for gas, but not $17 worth and absolutely not made aware I would be charged $30 for someone to pump gas.
Kode GAll around Professional, polite and friendly. would definitly return again if/ when needed , and will reccomend. All good things from the experience at Uhaul medicine hat
james f | First ImpressionsI received a phone call Friday confirming pick up location and the size truck I had reserved. When I came on Monday to pick up I waited 15 minutes for the guy to show up, then he tells me that I need to go to another location in redcliff (order confirmation said Brier park) and that the email confirmation was wrong. I got to the other location and paid and then they brought a 10' truck when I ordered a 15' . Was a little annoyed with the mess up as it costed me more time waiting on him and then being told I'm at the wrong location and then getting a vehicle smaller than anticipated.
Noah R80 km an hour sucks with the trailers
anita kNot try and pin damages on them when the whole side of the truck is scratched from previous users and they find a scuff mark with no sticker that was clearly missed by them. Glad i took pictures and was able to zoom in. Also the truck i was supposed to get had a smashed window in it. But know one knew cuz nobody inspected vehicles when opening.
J PThe pickup location was not responsible for the mess, but this booking experience for me was the worst! Changes were made to my booking and I had to call numerous times to ensure I had a trailer for my move. It was extremely stressful and the 'traffic' dept did not care one bit!
Patricia ABuddy has been great to deal with, great customer service
Michelle D | Overall ExperienceCould use more training for the employee doing the booking , had a constant battle over the time I rented and contract info and the charges , Was all messed up, and buddy didn’t take direction very well!
Tanner JVery nice to deal with
John DPickup took a while as there was only one person at the counter.
James DStaff was top notch
Jacqueline MBuddy was very helpful and accommodating. Very professional and knowledgeable about my needs. Would highly recommend
Gary K | First ImpressionsExcellent customer service. Efficient
Tara GGreat outlet for uhaul
Gregory CThis location is always clean, staff very friendly, this time the staff was friendly but new, so there was some minor issues, just patience is required, the trailer had faulty running lights which was a bit concerning as we were traveling before sunup … other than that, I highly recommend this location
Robert KNothing just keep being polite and helpful everything was very good and clean.
Phyllis MWe had a a very good experience everyone was very helpful and friendly things felt very secure....
Larry G | Overall ExperienceThe rep took the time to go over the characteristics of towing a trailer which was appreciated.
Peter JThis was such a pleasant experience after the fiasco from Calgary/Red Deer places. The GM has his shit together.
Diane CConstant changes to my reserved pick up time, had to rush to get U-Haul back in time. Not impressed!!
Duncan LHad to rent for two days. Sucks cause it was returned less than 24hrs later.
Colin MJust glad they were very accommodating on short notice
Ryan MTell headquarters to leave reservations alone that have already been made
CORY AThe staff are very polite and very nice and I would recommend it to people.
Linda S | Overall ExperienceSafe and easy to access ... an above average storage facility
david p | Overall ExperienceI would recommend UHaul storage to anyone. The staff were all friendly and if I had any questions then they would go out of their way to find the answers. Thanks to all staff.
diana t | Overall ExperienceVery hard working and friendly movers, accommodating to our circumstances.
Terry L | First ImpressionsAfter a really long road trip here- we were not in the best shape physically or mentally. But the staff at this location made us feel so welcomed. I honestly haven't had that great of customer service in decades. They were attentive and extremely helpful, kind and just all around amazing folks. I couldn't recommend this location more! Thank you again for the incredible service and just the overall experience was wonderful from start to finish.
Lloyd K | First ImpressionsThe best place ever for storage! Super knowledgeable people and friendly. I can't say enough good about this place.
Linda M | Overall ExperienceStaff was friendly helpful and kind.
Liam G | First ImpressionsI go to this U-Haul every time because of Buddy and his team. Buddy is always so quick to help and find a solution to any problems that may arise. I would recommend this U-Haul to anyone that I know. Thanks for the awesome service!!!!!
jayden g | Overall ExperienceWell run facility, clean and accessible.
Alexander M | Overall ExperienceSuper friendly, problem solvers too.
Andrew S | Overall ExperienceI do recommend it to my friends.
Ronda T | First ImpressionsWhen we arrived with our belongings, we were disappointed our unit was on 2 floors, they reassured me over the phone that it was on 1 floor. We have mobility issues. Then months later I made a reservation for a 26' truck a month in advance but the day before we picked up the truck they called and said we'd been transferred to a 20' truck. When I spoke with Buddy, the manager, he threw in a 6X12 trailer and reassured me that there would be no issues with getting the truck and trailer when we arrived. Well guess what? He argued with my partner telling her that he never said he'd throw it in and even went so far to say: "I can go back and play the recording!" My partner called me to tell me what was happening and he changed his tune telling her that he'd give it to us for $1, and that he wasn't able to throw it in for free. Thanks for the hassle Buddy! That place is very inconsistent with their words and actions. I will never go there again. Obviously the problem starts at the top with the manager Buddy.
CAROLYN Q | Overall ExperienceThe staff the helped me with my entire move and setting up my storage went above and beyond my expectations. I'll always use this u haul location
Jonathan F | First ImpressionsGood customer service who went beyond to help.
Linda M | First ImpressionsThe only issue is the overhead doors almost never open.You need to go inside to ask. Btw, i own 9 vehicle and can almost never get the auto doors to trip.
tom s | Overall ExperienceHappy to have done business with Medicine Hat Uhaul!!! Awesome ppl!!
Lisa A | Overall ExperienceWe had excellent service and help. We will use your facilities again if required after this move. Wagonbldr@hotmail.com Steve Smith
Steve S | Overall ExperienceCheerful staff and owner and extremely helpful, has the cleanest space and bathroom ever, moving trolleys handy, convenient indoor space for vehicles to unload, safe storage, no concerns about storage theft, have already highly recommended to others. Thanks for making a stressful time easier.
Dallas O | First ImpressionsI was terribly unhappy with this experience, I was even hung up on once while trying to pay my bill. I felt I was bullied with the threat of a lien. But to properly have a lein you need to go thru proper legal channels, you can't just say there's a lein and have me sign a paper acknowledging it. I initially asked for a 10x10 and was forced into a 15x15 at a premium rate. This outlet is ran by crooks. I've always swore by uhaul. I will never again be caught using their services again. I apologize for the negative feedback, but you asked for it. Have a great day
Beau A | Overall ExperienceU-haul did not give us the unit we ordered and we had to take an unheated .
erik A | Overall ExperienceThe manager and his staff are very friendly, professional and above all they treated with ultimate respect , they showed humanity and great understanding to my financial difficulties. 100% I'll recommend the location for my family and friends and will continue to spread good words of mouth about the location and the team their. I'll like to take this opportunity to express my gratitude to the location manager and all of his staff. Thank you very much for the accommodations and service.
Moses B | Overall ExperienceHours of access are not convenient. Door system on indoor storage was out of order for nearly a year. Outdoor storage options with better security and 24-hr access available close by at a lower rate.
Gordon H | Overall ExperienceWe all know about the door latches on the units. Other than that above and beyond EXCELLENCY.
Pam D | Overall ExperienceVery convenient
Marjorie D | First ImpressionsStaff was great consider them friends thank you
Lidia l | Overall ExperienceKeep up the great work!!!
Lisa A | First ImpressionsI booked this place and even though website said that because I rented a trailer from uhaul, first month will be free but I was charged for $31.45 for first month. I proceeded anyway and booked the place and I received password to get in and information to how. When I arrived at the location I was told there are no reservation and any payment under my name. So I had to go through process all over again which was very unconfortable. I don't know why I was charged for it.
Tohid D | Overall ExperienceExpensive rates and uhaul costs
butrose m | Overall ExperienceClean, we'll maintained, good value for money spent.
Lorne M | Overall Experience"MOST MASSIVE THANKS TO": "Buddy" Laboucane! One of the BEST experiences EVER with moving & storage. In the entire 30 year's, that I've been needing to use a service like that. Definitely, had some bad; downright nightmarish experiences before. By hiring many movers & having to use other facilities to store. This was the complete opposite! And absolutely AHHHHMAZING! "ALL" the staff members were "EXTREMELY": Helpful, welcoming, friendly, efficient, knowledgeable, kind, compassionate, empathetic, understanding & nice. Going waaaaay above & beyond! To ensure that everything was explained, plus taken care of. The truck was "VERY": Clean, easy to operate, well maintained & operating great. Storage units & indoor facility is "TERRIFIC"! Good peace of mind, knowing it's secure. Appreciate there were locks on hand to buy. And that they have made the location accessible to those with disabilities. Moving is stressful enough. Everyone made this entire process, totally smooth! De principio a fin. A "HUGE" shout out to all involved & Cleo the cat. Who is "purrrrfect"!
cassandra D | First ImpressionsThe only thing is I find that sometimes the prices are going up and up. And I think you should stay at the same price. It makes it inconvenient for people every time you go up in price. I had to leave my comfortable one to get a smaller one because I couldn't afford to pay it. But it is convenient to store things
Linda S | First ImpressionsClean and easy to access along with a helpful staff. Gracias
Justin E | Overall ExperienceVery clean, good price. Wasn't happy about 2nd floor location but that was the unit that was available. Sure not much to complain about. Very happy over all.
Lorne M | First ImpressionsThanks for putting up with me and my nightmare
Travis W | Overall ExperienceGreat facility.
Dale M | Overall ExperienceEverything was perfect thank you so much
yamile O | Overall ExperienceBuddy and his staff are remarkably the best. Very helpful and considerate.
robert k | First ImpressionsOlivia was very helpful
Stephen S | First ImpressionsService was great.
Karen H | Overall ExperienceI had to have 3 storage lockers here,2 inside and 1 outside,always clean in and around units.the staff ,all of them were so helpful with everything I asked about or needed..thank you all for the professionalism, care,laughs, would always recommend medicine hat uhaul to anyone...thank you once again ...
susan s | Overall ExperienceVery pleasant people to help with everything
allan s | First ImpressionsVery nice young lady at the uhaul store..even after all the stress of moving her kindness surely calm down my anxiety inmediatly...thank you
gabriela f | First ImpressionsGreat facility. My only recommendation would be to grade the entrance. It's very rough, but I did notice that it had been graded recently.
Ritch N | Overall Experience