Customer Reviews for U-Haul Moving & Storage of Medford

1017 comentarios

3118 Horseblock Rd   Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

(631) 714-2994

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 714-2994

3118 Horseblock Rd
Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 6:30 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Daniel is an amazing manager friendly helpful and knowledgeable.

Louise V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

The truck was acceptable, got the job done but didn't run the greatest. The service provided at your location was absolutely incredible though! Will come back in nine months for my next move.

THOMAS C. 
Clasificación:
4.0

Nobody answers your booking phones confirmed a auto transport trailer upstate then got a email later saying sorry wrong trailer found very hard to make a reservation.

STEPHENJOSEPH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joel K. 
Clasificación:
3.0

My shipment was 10 days late!! Pretty ridiculous delay. In driving the same distance, we left a week later and arrived 2 weeks earlier. The 6 week timeline was ridiculous. Additionally, during this delay, I was charged for storage due to the delay on Uhaul's end! This charge should not apply, as there was nothing I could do to prevent the delay. When calling for customer service, it takes at least half an hour and generally more to speak to a representative. When I finally got in touch with a rep, They could not even tell me where my box was located. I thought it was lost!

Henry M. 
Clasificación:
5.0

Keep an eyes on the temp control It was at least 10 degrees too warm I specifically need temp control Many thanks

Taffy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom P. 
Clasificación:
5.0

The ratchet portion could stand to be greased

CHRISTOPHER S. 
Clasificación:
5.0

Everything was perfect. Quick and convenient. Staff was super friendly a d helpful. Gracias.

RICHARD J. 
Clasificación:
5.0

Employees I dealt with on drop off and pick up were both very pleasant people. Seemed knowledgeable and were friendly. I would definitely use this location again

CHRISTOPHER S. 
Clasificación:
1.0

The truck we rented had no headlight on one side. Could barely see at night driving it! Also no air conditioner in the truck! The manager was no help

Kaitlyn H. 
Clasificación:
5.0

The staff was extremely helpful and polite .

David R.  |  First Impressions 
Clasificación:
5.0

Excellent experience.

Virginia L. 
Clasificación:
1.0

Customer service was horrific, one girl doing all the work, after waiting 20 minutes we asked one of the two men on their cel phone I f he was able to help us pick up our truck that we reserved and he reluctantly helped us, after he had us sign the paperwork, he almost walked away without giving us the keys, he came back and gave us the keys after we said “excuse me, do we get any keys to the truck” and he came back and handed us the key and said look for the number on the side of the trucks. Super rude and super terrible service.

Alfred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
5.0

Dan was very helpful. My experience was pleasant and easily done.

glenn e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daria F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY L. 
Clasificación:
5.0

Clean, Friendly Staff, Competitive Pricing, Easy Access to anything you need, boxes, carts, trolleys they got in house.

eric n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliid J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS J. 
Clasificación:
5.0

Nothing Everything Was Great!

Robert D. 
Clasificación:
4.0

The gentle man working had me driving in less the 5 minutes and checked the truck in with me on my way in less then 10 minutes . Cant ask for more then that

jonathan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARYJAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

Amazing service. Thank you

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayse T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A.  |  First Impressions 
Clasificación:
5.0

Daniel and Kristen were both great. Everything went extremely smooth to help our moving situation be less stressful. Would definitely recommend to friends because the whole process was a great experience.

brianna r.  |  First Impressions 
Clasificación:
5.0

Staff at this location were very helpful.

Nathaniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

The guy Mike i think was his name was extremely helpful and stayed late to help me.

JESSA S.  |  First Impressions 
Clasificación:
5.0

Very efficient and intelligent facility

Juliid J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine W. 
Clasificación:
5.0

The Manager Dan that I dealt with was professional courteous friendly and efficient. It was a pleasure dealing with him.

glenn e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M.  |  Online Move In 
Clasificación:
5.0

I'm moving from my apartment in with my dad due to my mom's passing. It's been a very stressful time but the staff at U-Haul made it so easy. I reserved a storage unit online then went there to finalize the details. The whole process took no time at all and it eased my anxiety from this whole situation.

Josette G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

I was EXTREMELY disappointed with U-Haul for the experience with getting these boxes delivered. After my move when I was waiting for the U-boxes, everyday for a week, I waited and waited on the phone trying to speak to a representative who just bounced me to other people, to just be sent to a voicemail and never called back when trying to get the time frame my box would be delivered so that I could coordinate with the movers I bought through your website. I was never called back, and had to repeat this process over and over, to then be told the boxes couldn't be delivered that day, to that they could, and back and forth. The boxes were finally delivered on a trailer and were bolted shut so I could not open them without finding someone who had the tools to do so. I live in an apartment complex - and could only have the units parked for a day, but I got a call asking to leave the boxes another day, and not having a choice I agreed since no one could pick them up. And then the next day they were still not picked up, and nothing the day after. So after finally thinking I was out of the U-haul phone call level of hell, I had to call again, be on hold for a significant time to once again, for someone to give me another number to call, for that person to say they would call me back. After hours of this the boxes were luckily picked up. But then I got contracts that said I owed hundreds of dollars more (I already paid in full) with no detailing in the invoice. And as I write this, I have been waiting on hold for an additional 30 minutes and am working to resolve this. Honestly - the product (U-Boxes) is good, and the people were trying their best - but the communication was not there and this process has been anxiety inducing, and overall just horrible - which is not something customers who are already going through a stressful move need. Paying over $2,000 to be strung along, not get answers, and be this stressed for a move was horrible and I don't think I would ever use U-Haul Again. I am not one to ever complain, but this experience has been a nightmare. I'd be happy to speak more with a representative about this experience (718-702-0648). Again, everyone I spoke with was very kind (when I could finally get someone on the phone) and I know everyone is doing their jobs and trying their best, but the organization between the people actually dropping off the boxes and communication just wasn't there.

SOPHIA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

The employees were so friendly and helpful. I will definitely rent here again.

KENNETHJ F. 
Clasificación:
5.0

The guy at the front desk was so helpful made everything easy and was very nice.

KENIAGABRIELA A. 
Clasificación:
5.0

Nothing Absolutely amazing staff and couldn't be happier with the rental and customer service Top notch

Thomas K. 
Clasificación:
5.0

Hands down the best place to rent in the area. Great staff and lots of available vehicles n trailers

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent D. 
Clasificación:
5.0

I have say you're staff workers, & Dan are all great worker's, there very nice hard working, just over all I give them a 10  Star very please with my stay over in this amazing company, I highly recommend for all people. Thank you Dan, and staff members

Fara Z.  |  Overall Experience 
Clasificación:
5.0

Every thing was good!

CESARA R. 
Clasificación:
5.0

Everything was excellent and would recommend the service

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICJ O.  |  First Impressions 
Clasificación:
5.0

Personnel at the Medford location were helpful, knowledgable and professional. Very easy to work with.

Patricia K.  |  Online Move In 
Clasificación:
5.0

The gentleman running the place is very courteous and efficient, like a n one man Army. Will recommend for sure!

JOSEPH M. 
Clasificación:
4.0

Delivery of my furniture was a nightmare of an expierence. At the end of the day the movers I chose through you guys helped but your customer service and management skills with in uhaul company completely sucks. My stuff arrived damaged after having to argue for hours about my stuff arriving on time regardless of it being scheduled for weeks and confirmed scheduled for weeks. I spent several hours on hold getting disconnected with out ever even speaking to someone. Getting blind transfered and then hung up on. This was the worst expierence moving across the country. And I will never be using uhaul or uhaul products ever again because I'm furious about how everything was handled and how most of my items are damaged! And no one has contacted me in regards to this matter despite several complaints so in my eyes uhaul doesn't even care about rectifying the situation. You don't care about your customers at all you only care about the money disgusted.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Nothing, everything was perfect and the woman handling the register was so very sweet.

John S. 
Clasificación:
5.0

Everything was great . Keep it up

Marcin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYCLAUDE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen P. 
Clasificación:
1.0

This was the worst experience I had with U-Haul!!! I will never use this company again

VICTORIA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor B.  |  Online Move In 
Clasificación:
1.0

I ordered online the truck 3 days ago and it was 20”. I came to pick up the truck in the morning, they gave me 15” truck, when I asked the guy he TOLD me this truck is 20”. Anyway I got the truck because I had to move but it was not enough. So I used my own car for the rest of my stuff. When I bring the truck back I asked another guy and he said this truck is 15”. I told everything to him and he said they dont have 20” so they gave me 15”. So why did I ordered online 3 days ago? he charged me 39.95 but the price was 29.95. I told him and he said you are right, sorry. They will refund my money. Finally that was completely ridicilous and never recommend anyone for this location

YASIN O. 
Clasificación:
5.0

The container was a bit smaller than I needed. If possible, increase the size of the container.

Tony S. 
Clasificación:
5.0

Great service! Uhaul boxes were the perfect storage solution!

Regina K. 
Clasificación:
5.0

Everyone was knowledgeable and pleasant to deal with. Kristie made returning the vehicle so easy.

ROBERTA C. 
Clasificación:
5.0

All the employees were above and beyond helpful.

kevin p.  |  First Impressions 
Clasificación:
4.0

Very difficult to get through on the phone. Other than that the service was good, boxes arrived safely and all the staff was friendly

Judith T. 
Clasificación:
5.0

Thank you for a great experience

Jarett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

For me it was excellent in all means and needs nothing it's the best facility ever visited

Ahmad E. 
Clasificación:
5.0

Location Staff were exceptionally helpful & the whole process was very easy

ANDREWLANCE B. 
Clasificación:
5.0

I had an excellent experience!!!

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James V.  |  First Impressions 
Clasificación:
5.0

Chris (the gentleman who dropped off and picked up the pods) was great. A true professional. Good communication.

Deanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULT G. 
Clasificación:
5.0

The only thing that I have a problem with is that you cannot get a telephone # for the location...It is a general # and it is hard to get through to when you have a question...Would be helpful if I could have spoken to someone on the premises. Would have taken less time .

james P. 
Clasificación:
4.0

The virtual check in was little hectic. Gave me some problems getting the truck.

Carolann D. 
Clasificación:
5.0

My representative was extremely helpful

Jarett S.  |  Overall Experience 
Clasificación:
5.0

Very clean. Staff is extremely helpful. Plenty of carts for moving into and out of the unit. We would highly recommend this facility.

Dominick T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
5.0

Nothing, it was perfect.

MICHAEL N. 
Clasificación:
5.0

I have used this facility for years for truck rental, trailer rental, and even room rental. The staff is excellent. Extremely helpful, friendly, and knowledgeable. The new building and grounds are very functional and beautiful.

Victoria Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V.  |  First Impressions 
Clasificación:
5.0

Vinny was awesome, & beyond helpful.

Fara Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMCHARLES J C. 
Clasificación:
5.0

Very satisfied

Cecilia R. 
Clasificación:
5.0

Hola es lo mejor en el servicio gracias 🙏 y Dios lo bendiga a todos los enpreados

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre P. 
Clasificación:
3.0

The lock on thye pod had been broken- all the numbers were torn off and I had to go to Home Depot to get a lock cutter!

Deborah C. 
Clasificación:
4.0

Having a truck available where requested would be a service improvement. But the truck at a different location was ready to go and the service excellent. A bit more gas in the tank would have been helpful- it was at 1/4 !

Thomas S. 
Clasificación:
5.0

Service was great. Containers arrived when promised and delivered back when promised. Friendly, helpful people, no issues at all.

Judith T. 
Clasificación:
5.0

Quick checkout and fast drop off, couldn't have been any easier. I highly recommend UHaul and will use you guys again. ¡Gracias!

WILLIAM N. 
Clasificación:
5.0

Right recommend trailer for what I needed

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

M S. 
Clasificación:
5.0

There doesn't ever seem to be an available trailer closer to my requested pick up location

MICHAELEUGENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELAMARIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE L. 
Clasificación:
5.0

Nada

JEROME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN M. 
Clasificación:
1.0

I was charged $140.00 for a rental of 2 hours and 45 min.

Brad D. 
Clasificación:
4.0

My 20' truck was upgraded to a 26', it was way to big, I had to return it and was given a full refund. I requested a smaller on since there wasn't a single 20' truck going one way. Then they wanted ME to go to Nassau county to get the available 15' truck, I guess I wasn't inconvenienced enough. That was not fair since the one way truck I needed was reserved to someone else, after they were mad about being upgraded as well... So not only did I not get the truck for the day I needed, I had to delay moving, change my storage day, and lost the only person helping me. I went back the next day and the general manager, Daniel Delloloio, helped me with the truck. The price of the 15' and the 20' were the same price, he fixed that because I definitely wasn't right. I needed an extra day for the rental and when I call the customer service 800 number, I was on hold for a total of 3 hours with no answer... I called back to Daniel to see if he could help me, and he took care of everything... I probably will go with Penske or another company next time I need a truck. I'd like to say that Daniel Delloloio, the GM gave exceptional customer service, and helped me tremendously, and I am grateful for him.

TUREKA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harsh T. 
Clasificación:
5.0

This main hub was everything you could ask for; clean accessible professional efficient and friendly. It was one less thing I had to worry about during a stressful day of moving my family of five. Thanks UHAUL

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Masood R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMERSONM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirsten S. 
Clasificación:
5.0

Very nice and helpful

LYNNE S.  |  First Impressions 
Clasificación:
5.0

After a long day of storage unit searches that left me quite unhappy-I was pleasantly surprised by the lower price and MUCH better quality I saw at this storage site compared to others in the area. It was a clear winner. Dan, was helpful and reassured me of the safety, cleanliness, & orderly manner of which the facility and company likes to maintain their units and building. I wish I had come here first instead of spending more money for a tremendously poor quality unit elsewhere.

Penni R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johan C.  |  First Impressions 
Clasificación:
5.0

The staff was friendly, helpful, and gave me options so I could choose the best rental and storage for my needs. The facility is immaculate. I highly recommend this location for all your rental and storage needs. Super convenient as well.

GLENN D.  |  First Impressions 
Clasificación:
4.0

At this point I've used U-haul for U-boxes, Truck Rental and storage. I can't say everything has been as smooth as I'd like, but I am very happy with how pleasant the staff have been and impressed by their willingness to help correct all the issues. Should I ever need services such as these again, I would definitely return to this facility.

Wayne G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aranise T.  |  Overall Experience 
Clasificación:
5.0

Renting this storage unit and moving in was the easiest business transaction I've had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!

Lauren R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

concetta a.  |  First Impressions 
Clasificación:
4.0

The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It's really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!

Myel H.  |  First Impressions 
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