Comentarios de los clientes para U-Haul Moving & Storage of Medford

Check your trucks for mechanical issues.

Chris the driver was a pleasure to deal with! He knew where to place the box even I pointed to a different spot.The best thing and most important thing in my opinion was the great phone communication with this office. Thanks, I am awaiting my box in Erie Colorado.

Great people

Promote your general manager of this location to corporate!.... I have never had a more seamless experience, he should be a guideline for Uhaul not just this location.

The branch staff is great..Always helpful and accommodating.

I have rented several times & have not been able to check in online. The process should be easy to use, but it is not. Forces me to do everything in person. I was able to reserve vehicle online w/o difficulty.

Rain somehow got into equipmetnt with heavy rain. A bit disappointing.

My rental was made simple with the staff.

Move out of trailer

It will be better when the new office check-in space is done. The truck had been smoked in - ashes still in the ash tray and fairly smelly as the ride went on. I have an allergy, and if I hadn't already been underway when I discovered it, I would have asked for a different truck. Thankfully it was a short move, or I would have gotten sick.

Nothing Very curtious and knowledgabke

Nothing, zI am completely satisfied, Thank you.

The night before we were told we had to go to a different location which added an hour on to my move. Picked up truck and realized as we were loading up that it had an almost flat tire. Stopped and put air in it but was nervous the whole trip and had to drive real slow. Was told when we dropped off we would get some compensation. Got nothing.

Renting this storage unit and moving in was the easiest business transaction I’ve had in a very long time. The staff at Medford uHaul was excellent in the past and they still are excellent now; and the brand new clean modern climate controlled storage unit - with sensible contract terms - is exceptional! Thank you!! Five stars in every respect!!

Always great service at the Medford location. Having to rent 2 times over the past weekend and moving all day both days Manager Dan Dello Ioio made the rental parts of the weekend easy as possible we were in and out in minutes, uploading my license before hand made the rental process that much quicker great idea!

When I requested that I not be charged the additional mileage fee, because my dropoff location was changed without my consent, he did not respond. So I paid it anyway. Nice way to treat your customers.

Wonderful. Was in and out. Truck was clean & return was nice and easy. Thank you for your services!

Fifteen minutes in and the return was the same, excellent all around.

Excellent

need to communcate more. It took me 3 weeks of calls to get the u box and about 4 weeks to try to return them. Said they are coming never show up no call to collect the box.

Dropped off the truck at night. No contact with anyone, so take this review with a grain of salt.

The facility is very clean and the staff was friendly and accommodating. I used them in the past and was pleased to see that they now have indoor climate controlled storage units for rent. It’s really convenient to be able rent trucks, purchase moving supplies, and rent storage space all in one spot. The bonus is also using a brand new facility. I know that our items in the unit will remain clean, safe, and secure. This is one of the best uhaul facilities on Long Island!

Dan Iorio always focuses on customer service excellence. Good teamwork at this location'

Lower price a little, $74 to use van for 2 hours to move a piece of furniture seemed a little steep.

Chris from U-Haul of Medford is excellent. He was so very kind and helpful! This is the second time he has dropped off and picked up my U boxes and I'm so thankful for his patience and friendly customer service. He goes above and beyond!

It was outstanding I wouldn't change anything

Exceptional service

I had a confirmed reservation forca one way rental. When we got there, we were told there were no one way rentals. The office was filthy and smelled like cigarettes. Worse than that, none of the employees followed health guidelines. I never saw one of them wearing a mask. I would never use this location again. Very bad experience.

No improvements necessary here. The employees here are great. Trucks always very clean and without problems

Service and equipment was outstanding! Very impressed by the customer service of both representatives we dealt with.

When reserving my U-Box, I was told I would receive a call the day before my drop-off date to schedule the drop-off. After not being contacted the day prior, I finally received an email the morning of delivery asking me to either reply to the email, or call the Uhaul office, to schedule that day's delivery. I immediately responded, asking what needed to be done to schedule delivery, and received zero response. After two hours, repeated email inquiries, and no confirmation that my already-booked U-Box would actually be delivered on the day I scheduled, I called the office. After finally getting through to speak to a person, I was transferred 4 times in rapid succession, with each person telling me they couldn't help me, but the next person could. When I finally was transferred to the scheduling manager for U-Box deliveries, all she could tell me was “It looks like your box is supposed to be delivered today,” without being able to confirm that it would actually be delivered. She then recommended that I call the original Medford U-Haul where the delivery was scheduled from, and who I had originally called before being repeatedly transferred to her. When I informed her that that was in fact the number I called that led to me being transferred to her, she said she would reach out to the store manager and have him contact me directly. Neither the store manager, or the customer service rep who originally emailed me to schedule delivery, ever responded or made any effort to contact me. My U-Box was eventually delivered later that day, after first being dropped at the incorrect address a block away. This proved to be an incredibly frustrating experience, and the store manager's refusal to even acknowledge a customer spending thousands of dollars with his company is completely absurd, and unacceptable. With the store manager acting in this way, it is no surprise his customer service reps also ignore repeated emails for assistance. I can not stress enough that the Medford U-Haul location should be avoided.

Equipment was cleaned but the truck needed maintenance.

Very professional and quick

Nothing. Very Good as you are!!!

Dan was great from our initial call and pick up to our return. He runs the entire show there and does so well. Even though we may not be moving we would definitely go there again, and we highly recommend this location and working with Dan if you can

I will never use this company again I will never recommend this company to anyone.

Everything has been handled well!!!! so appreciative to everyone who has been involved!! Everyone was very helpful!!!!

Helpful staff - easy pick up!

The representative, Daniel, was very nice and helpful! We will return this location if we have further rental/storage needs because of the wonderful service Daniel provided.

I rent at lease once a week and each time i do your customer service agents are so awesome. In and out with not 1 problem. 100%

Excellent customer service. Superb.

Awesome awesome staff throughout my moving process... especially during this pandemic. Everyone was so kind, prioritized safety, and updates were great. The only downside (a big one, too) was that the UHaul website and mobile app were incredibly terrible to navigate, when I wanted to check the statuses of things.

flicking up and returning vehicle was a breeze. Very pleasant staff. This is my second rental in past 3 months and I will use them again as I need them.

Continue doing what you're doing, the customer service was great. Dan is the best. Thank you

No one available in office had to search for employee.

Wash the dead bugs and road crap off the truck

The customer service rep is extremely helpful and friendly making the process very pleasant. Second time using this vacation.

Nothing to add.

Service was the best very helpful and all supplies were ready when I arrived and drop off was very easy location was very clean and well kept staff was very intentive of all my needs hat off to all

Perfect service, highly recommended.

??

did not tell us we needed 24 hour notice to pick up, spoke to several people, they all said different things about it being ready. Very poor communication. people saying we did something to the box, it was from your forklift people. Not a great experience.

I would not recommend uhaul. Ever. To anyone. The literal worst experience and I got ripped off. They left a nail in my box upon arrival and I had to FIGHT with them to send someone to remove it. The worst.

What a guys trust worthy and very helpful

It was a perfect experience and planning on using UBox again soon!

Everything was excellent.

Staff at this location was unable to find reservation the night before pickup. It turned out that the employee didn't know what he was doing, but the movers, Uhaul customer service, and I spent hours on the phone trying to straighten it out.

Good job going on over there. Nice guys.

FANTASTIC

upon closing my unit the staff was very accommodating with the drop off and pick up of my ubox

I rented a ubox for the winter months and it kept my contents safe and dry. Pick of the box on Sat april 6 was on time and efficient.

They were very accommodating to the rules of the new condo I moved into. They made my move go smoothly and less stressful.

Everyone I spoke with and and interacted with from Medford U-Haul was extremely pleasant and helpful.

All of the customer service representatives @ this facility are very considerate, friendly, and knowledgeable. They listen to what your questions are and get you to the right person.

Thank you Medford UHaul for making everything go so smoothly with my UBox delivery and pick up!

The facility is under major renovation and upgrade which affected my first two responses.

Some of the employees were awesome and helpful but it was hard to get in touch with the employees and voicemails were rarely returned.

First went to the Bellrose, NY found the staff to be rude, then went to Hempstead, NY, staff great- the staff that dropped off and picked were also great. phone help was polite and very useful TY

It is hard to say whether or not the U-Haul location facility was exceptional but I can say that the individuals who delivered my U-Box were very kind and returned my U-Box to my campus on time.

Moved from upstate NY and Uhaul made it a seemless transition. Items were in storage for a few months and once I needed them the delivery driver had them in my driveway the next day.