Customer Reviews for U-Haul Moving & Storage of Medford

1,740 reviews

3118 Horseblock Rd   Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65, Just West of Gabrielli Truck Repair.)

(631) 714-2994

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 714-2994

3118 Horseblock Rd
Medford, NY 11763
(Entrance on the LIE N Service Rd via EXIT 65, Just West of Gabrielli Truck Repair.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Harsh P. 
Rating:
5.0

Customer did not leave a comment.

Alissa R. 
Rating:
5.0

Staff was very helpfull

Anne W.  |  Overall Experience 
Rating:
5.0

Nice people and easy return process.

John F. 
Rating:
3.0

Customer did not leave a comment.

Theresa Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto G.  |  First Impressions 
Rating:
2.0

Not honest rush job 😒

Carl M. 
Rating:
5.0

Customer service was great in Medford !

Terresa M. 
Rating:
5.0

Customer did not leave a comment.

LORENA O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMASJOHN z.  |  First Impressions 
Rating:
5.0

Very smooth. Easy to use online functions. Would highly recommend

Kevin R. 
Rating:
5.0

The card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.

ASHE C.  |  Overall Experience 
Rating:
1.0

TOOK 3+ HRS TO HAVE INSTALLED. VERY POOR SCHEDULEING

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Wanda A. 
Rating:
5.0

Quick and easy

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Don K. 
Rating:
5.0

Friendly Staff, I needed another day and they were very accommodating! Would use this location again!

Marlaine D. 
Rating:
5.0

Very pleasant staff Helpful Place is clean

Frank S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINICK C. 
Rating:
4.0

Customer did not leave a comment.

Jaime L. 
Rating:
5.0

Customer did not leave a comment.

Kristin G. 
Rating:
3.0

Customer did not leave a comment.

Yolander P.  |  First Impressions 
Rating:
5.0

Very impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage

DOMINICK C.  |  First Impressions 
Rating:
5.0

It seemed to go pretty smoothly! And Melanie was fast and informative!

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

AVREN P.  |  Overall Experience 
Rating:
2.0

Customer service is terrible. The information for the order was entered incorrectly. I couldnt make changes. I received a call saying the vehicle would be report stolen if not returned by Sunday evening. (We are a business, no one here on Sunday). The guy who called me had a hard time explaining payment terms. I asked for a manager, that was a joke.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Paulo M. 
Rating:
4.0

Was having trouble with the 24/7 app when trying to return the rental. Not sure if it was the WIFI or not. It was pouring and there and the overhang was not sufficient to keep me dry while attempting to take the pictures of the vehicle which I had to do several times because it kept dropping on the application.

Andrea S. 
Rating:
4.0

Customer did not leave a comment.

MANUEL A.  |  First Impressions 
Rating:
5.0

The staff at the medford horseblock road location were super professional and friendly ! U haul is lucky to have people like them working there!

Alan A. 
Rating:
5.0

Everything was terrific. No problems at all.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

The truck I rented was clean but the sun visor on drivers side was broken and hanging. There was actually a hole where it should snap into. The wind noise was very loud on drivers door to the extent that it sounded like the door was not closed all the way. Great location and the employees were professional.

michelle D. 
Rating:
4.0

Customer did not leave a comment.

Suresh G. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Double check all lighting before rental

Fred D. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Jeanne C. 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nidia N. 
Rating:
5.0

Customer did not leave a comment.

Freddiemae J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

No problems would recommend

STEPHEN G. 
Rating:
5.0

Really great experience happy move is over

WILFREDO C. 
Rating:
5.0

First time I got a car trailer and nothing went wrong …paperwork and car hook up was done in 15 minutes definitely prefer this full trailer over the 2wheeler

Joseph S. 
Rating:
5.0

My original reservation was made for coram and I had to switch to this Medford store. It ended up being a really good thing the store is huge they had everything that I needed and I ended up using less miles from there

Jason S. 
Rating:
5.0

Customer did not leave a comment.

melissa G. 
Rating:
1.0

What move out date

Colin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TYLER S.  |  Overall Experience 
Rating:
1.0

absolute horrible experience

Barbara Jean H.  |  Overall Experience 
Rating:
1.0

F you

wesley B. 
Rating:
4.0

Customer did not leave a comment.

Samana C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elsa C. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo V. 
Rating:
5.0

Thanks guys

inmer V. 
Rating:
5.0

They always the greatest crew there. Any time I need any type of rental. They are there to support me to get the right one

TONIA C. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Great Professional, Prompt , Courteous Service. Thank You!

Euguene S. 
Rating:
5.0

I did not have a bad experience with U-Haul so I can't give any input on improvement. Everyone was very helpful, friendly, and professional. I would highly recommend using U-Haul to anyone who may be moving.

mabel A. 
Rating:
1.0

Customer did not leave a comment.

Edwin Q. 
Rating:
5.0

I had great customer service by Daniel. Thanks again for accommodating my reservation change

Ariel V. 
Rating:
5.0

Staff is especially helpful. The facility is clean and safe.

Kathleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Very friendly staff! Well equipped place.

Piotr M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Warren L.  |  First Impressions 
Rating:
5.0

Danny and Jada were excellent!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

alysse W. 
Rating:
5.0

Customer did not leave a comment.

juan N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald T. 
Rating:
5.0

Customer did not leave a comment.

Donba R. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

Michael G S. 
Rating:
5.0

Customer did not leave a comment.

paul T. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Excellent overall!

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

pilar S. 
Rating:
5.0

Nice people, very helpful

Debbie B. 
Rating:
5.0

Representative who helped with jobs out process was very helpful

STERLIN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann T. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Staff very kind and helpful

Anthony L. 
Rating:
5.0

Danny,Sean and Team are very highly recommended for challenges A very pleasant experience always The Best of Best!!

BENJAMIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ryan p.  |  Overall Experience 
Rating:
1.0

This was one of the worst experiences I have ever had, not only was I charged over $700 more they were late with my boxes they had one of the boxes with someone else's name on it and called ME to see which box was mine . When I got an email of the higher amount I called right away and asked for investigation to pull the call so they can correct there mistake, I told them I do not authorize them to charge my card. I said it four times and the lady said don't worry about it. They won't two days later I was charged I didn't want to be charged until they finish the investigation with the claim it's been over two weeks and no manager has called me. They only called me about a voicemail that was left, because they made a mistake and did not know that the box was mine . U-Haul in Medford. New York is definitely not recommended by me.

Jeanette O. 
Rating:
5.0

Great location, awesome staff. Everyone I encountered was always ready to lend a hand.

Chris B.  |  Overall Experience 
Rating:
5.0

Great experience reserved on line was ready for me when I arrived and returning was easy peasy.

Steven S. 
Rating:
5.0

Staff was so helpful and kind. Really made the whole experience pleasant

MARYANNM R. 
Rating:
5.0

U-box is awesome! Well done U Haul! The pricing is amazing, it's totally convenient and the staff - every single person I've dealt with - are so friendly, warm and helpful. I tell everyone about my experience and recommend your service. Thanks!

Heather B. 
Rating:
5.0

Everything from pickup to drop off was actually fast and stress free. Great experience.

Steven K. 
Rating:
5.0

Take vehicles on road test every so often. Not in the yards, but on the road

Fred W. 
Rating:
5.0

Everything went smoothly.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

The truck was really very clean inside. I appreciate that.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

M J M. 
Rating:
3.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

THE WHOLE INSTALLION WAS GOOD INCLOUDING KENNY &CHRIS WHO WHERE EGAR TO HELP ASKED ME IF I NEED ED HELP ..THIS WAS MY SECOND HITCH !!JUST TOLD MY FRIEND!!!

Mark C. 
Rating:
4.0

Customer did not leave a comment.

MIchael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Matthew U. 
Rating:
5.0

Customer did not leave a comment.

nick m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

aiesha H. 
Rating:
3.0

The truck was not as the condition it was on paper had very little fuel and they charged me extra for that!! Check the truck before renting out to next costumer

Gisela Z. 
Rating:
5.0

Great

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

ashe c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHE C.  |  First Impressions 
Rating:
4.0

Wifi does not exist. Took 40 minutes to check in. Unacceptable

MJ M. 
Rating:
5.0

Customer did not leave a comment.

Marvin A. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

It was a smooth transaction!

Chris R. 
Rating:
5.0

GREAT SERVICE VERY FRIENDLY

Daniel H. 
Rating:
5.0

Prompt courteous reliable service, u-haul at its best. Recommending to everyone, prices are uncomparable to others. The gentleman that helped us was helpful ,efficient and courteous. Explained everything. Lifetime warranty . Who nowadays gives you a lifetime warranty I'll tell you who U-HAUL !!!

Sam C. 
Rating:
5.0

Customer did not leave a comment.

wilfredo S. 
Rating:
5.0

This location sets the bar for all uhaul locations. this was the best experience I ever had at Uhaul. The staff is super friendly and super helpful and knowledgeable. I could'nt have had a better experience

Daniel D. 
Rating:
5.0

Fast and easy service.

Theresa P. 
Rating:
5.0

This was the best Uhaul location with a very personable and professional customer service experience. Thank you.

Abraham C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Caleb G.  |  First Impressions 
Rating:
5.0

The staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.

Kristine L.  |  Overall Experience 
Rating:
5.0

Excellent facility. Very professional and polite staff. Very clean and well kept.

ARTHURR B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arianna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

N/A at this time

Dennis B.  |  First Impressions 
Rating:
5.0

The manager was an absolute pleasure to deal with.

Stefan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMMA Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLIEELENI D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARETJ G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Jean H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLIEELENI D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yajaira R.  |  Overall Experience 
Rating:
5.0

The storage unit was excellent. We had an indoor unit it’s not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.

Lauretta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLDW M.  |  First Impressions 
Rating:
5.0

Facility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.

ARTHURR B.  |  First Impressions 
Rating:
5.0

Good operation

William C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Toby D.  |  First Impressions 
Rating:
5.0

I got some mold on some clothes. I don't know why.

Thomas M.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff

maryann c.  |  First Impressions 
Rating:
5.0

They should make sure the bathroom is always clean.

Kim H.  |  Overall Experience 
Rating:
5.0

Your general manager. Dan is always so helpful, kind, and accommodating. He’s a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.

Penni R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SILAS O.  |  First Impressions 
Rating:
5.0

Was great and easy

Roger C.  |  Overall Experience 
Rating:
5.0

Great

Adina M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia J.  |  First Impressions 
Rating:
5.0

I was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.

Kristen P.  |  Overall Experience 
Rating:
5.0

Clean neat. Easy access. Helpful staff

Richard K.  |  Overall Experience 
Rating:
5.0

Excellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.

Anthony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ranee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARETJ G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ayshia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

april g.  |  First Impressions 
Rating:
5.0

I am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.

Omar M.  |  First Impressions 
Rating:
5.0

The Medford staff were very helpful!!!

John M.  |  Overall Experience 
Rating:
3.0

I was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own

Cristina T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeetendra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNJ II P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joan p.  |  First Impressions 
Rating:
5.0

Daniel and Leanna were terrific!

Frank B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
3.0

Prices are too high. Should have option for 24 hr access

Kathryn D.  |  Overall Experience 
Rating:
2.0

The facility was not secure. There were multiple times some guy was sitting by the entrance in a car doing drugs, using the restroom, and lighting fireworks. After I notified the staff they said they would handle it but I saw this individual multiple times after. I didn’t feel comfortable leaving my truck and unit knowing someone could just walk in and or come and go as they please. I’m pretty sure this guy didn’t even have a unit. It was very frustrating. I also experienced a few staff members who had very poor customer service. Two who weren’t welcoming at the desk, one who approached me in the hall saying “Hey!!” To get my attention, it just wasn’t the best. It was also $100 more than the new unit I chose for less space and less professionalism.

Blaise C.  |  Overall Experience 
Rating:
5.0

Very clean

MICHAEL M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle T.  |  Overall Experience 
Rating:
5.0

very easy to reserve and use

Kathleen M.  |  Overall Experience 
Rating:
5.0

Daniel was professional, friendly and made renting my storage unit easy as can be. Really great service and the facility itself is so bright and clean, so glad I choose to rent with you.

Valerie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tynesha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

It was great I was totally recommend them to anybody clean and ours were great staff is great nothing but good experience I would use them again and I am going to use them again.

ERNIE D.  |  Overall Experience 
Rating:
5.0

The Medford facility was perfect. The dock having several heights to unload/load was very convenient. We’ll lit, safe, and clean. The staff polite, friendly, and helpful.

John D.  |  Overall Experience 
Rating:
5.0

Thanks but I will move in next week

Donald C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nelson s.  |  Overall Experience 
Rating:
5.0

Daniel is an excellent representative of your company very informative ,polite and knowledgeable. The storage facility is immaculate hope it stays that way, excellent security provisions and the times are more than adequate. Even has a clean restroom in the storage facility. WOW I am impressed, several carts available. Great

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rob j.  |  First Impressions 
Rating:
5.0

The guys at the counter were great! The storage unit I got is big and clean and new. Very convenient too! The best part was I was able to return my U-Haul rental right there after emptying the truck into my storage unit. . I would definitely recommend this U-Haul storage.

Maureen K.  |  First Impressions 
Rating:
5.0

The people were very helpful and accommodating, they were very nice and helpful also

FOTINE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD K.  |  First Impressions 
Rating:
5.0

Is super super thanks to the workers for being friendly

SAMUEL Y.  |  Overall Experience 
Rating: