Great customer service. Thanks
EDWIN CCustomer Reviews for U-Haul Moving & Storage of Medford
Testimonials From Recent Customers
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I was completely ignored for 10 minutes until my employee walked in. He only talked to my employee I was with and very inappropriately referred to him as my boyfriend. I feel very genderfied. I am a working woman. I do not like being treated like this.
RACHEL FGenial
MUHAMMAD SThey were present and attentive. Checkout was smooth and quick.
STEVEN TNo lock with truck but this is my favorite location to rent personally great
JOHN HI would use this facility again if I needed to the staff was very friendly and this facility is very well kept clean and it's convenient for me I will properly come back for a little bigger unit the next time I rent from u-haul
Dennis B | Overall ExperienceTruck was a mess inside the cab. Also travelled a total of 25 miles and blew thru 7 gallons of gas with a 15 footer. Horrible gas mileage compared to trucks from other local uhaul locations leading me to believe trucks are not properly maintained.
PETER PI will always be in this store and what happened today has never happened to me before. I go in as always to drop off the trailer I had rented and there is a guy and I tell him that I was going to drop off the trailer and they tell me that I came to drop off the trailer and he comes out in a bad mood and tells me to turn on the heat lights and I tell him what and he comes back and tells me that the heat lights are ok pass and then he had paid cash I come to the entrance and he tells me get out of here and I tell him I have to pick up my money when we go in he hits some boxes and tells me with a bad attitude what was my name I give him my name and he was giving me a bad attitude and I come and ask him look you're having a bad day you don't have to be like that with me and I tell him that he was talking to me the way he wanted and then I ask him if he's treating me like that because I'm Hispanic and if I can speak to the manager and he gets out of his jacket and tells me that he's the manager but it's like you can't do anything here and I ask him what's your name he said maky and I told him that was no way to treat me. He gave me the deposit and threw away the box where they put the money and with a bad attitude
LUIS MYou guy were the best
Juan H | Overall ExperienceRude manager, kind employees. Got pulled over 20 min into my trip because the trucks lights were not working properly.
brad kEquipment was clean well maintained worked well. Process of renting and returningwas very easy.
ANTHONY JNotices and timing were perfect.
Randolph EEverything from the pick-up to the drop-off experience was truly excellent. There's nothing I would change. The staff was professional and very quick to greet me when I arrived. I would definitely rent from this location again the next time I am in the market for rental equipment
ANGEL AI Tend to be a tad ornery at times. The Gentleman at the counter with the slight southern accent must be used to dealing with grouchy old men, his customer service / people skills are outstanding. The equipment was good, no problems
Richard RI always book my trucks through the mobile app.... once I go in to pick up the truck the same guy always take my card and want to rebook the truck while doing so the he over estimates the mileage and does not offset the price once the equipment is returned...I am a frequent renter and do overnight returns but feel like i am always getting ripped off at this location.... frequent renter
MADALYN LI Had Reservation # 1152606 confirmed for 8 am at your Sills Road location. I arrived at 750 am ( was going 5 hours to pick up a car in Pa and 5 hours back) the store did not open as scheduled. At 830 I called the Horseblock Road location, they were open and had what I needed . I shared this information with the other 7 customers who were now lined up at the Sills road location. We all left and the crew at the Horseblock Road location, literally saved the day for all of us. As I was signing out at the Horseblock Road location, the manager of Sills location called , apologized for his no show employee, and would I still need a rental. I told him to cancel it and where I was getting one instead. I will use the Horseblock road location next time , they were friendly and got everyone helped that came over from the Sills road location.
SCOTT NExcellent all around
ARTHUR MU Haul auto trailer tire blew on first trailer, replacement trailer tire also blew out.
ABRAHAM NMake sure tires are in good condition
Thomas LClean windshield. Although the truck was clean overall, the windshield was disgusting. The WiFi at the site is horrible. Thank goodness there were employees leaving when I was there to help me get connected. Huge thank you to them.
Michael Mmy first and most adored experience with U-haul the people were so helpful and very friendlytruck was beautiful and very reliable
JEFFREY PUsing mobile check in would be greatly improved with enhanced WiFi service. It takes over 25 minutes to check in with their current WiFi set up. Way too long!!
Sean BExcellent costumer Services…..
JOSE DMoving after thirty years from Long Island, New York to Phoenix, Arizona was not easy. We appreciate the help given by both the Medford and Patchogue sites provided for us.
Ralph WThank you for keeping everything safe and secure.
Francine V | Overall ExperienceI was happy overall with the quality of facility & courteous staff.
Lisa J | Overall ExperienceGood service
ROSEANN NEveryone was professional courteous and got me hooked up and on road in no time!
MICHAEL JWould definitely use them again when in the area👍
Angela R | Overall ExperienceToo far from where I live.
Lauren RThe counter person was courteous and full of energy even at 7 am.
Michael SI rented 3X's in the past few weeks. This location was the most convenient and by far the best overall…
JOSEPH TVery nice UHaul facility and the UBoxes were so convenient, all of our stuff arrived in great condition.
BONNIE SSeamless and easy experience! Everything went according to plan from start to finish! Gracias
Stephanie WThe cat pee smell when you enter the facility is a little overwhelming. But that's my only complaint
Erika G | Overall ExperienceAbove and beyond patience with my daughter, who brought truck back late. They were awesome about her lateness.
Jessica MThe driver who delivered and picked up the Uboxes was incredibly friendly, and professional. He truly showed the utmost caring for our satisfaction. Quite honestly, the process could not have been better!
BillandLeslie VI gave this 5 stars solely because of the installer, Dan. He was a one man show the entire time I was there. He did the install AND covered the desk for customers. My install would have been done 45 minutes sooner if there was someone else there to handle the front desk.
Donald yFast service. Easy in and out.
Michael CThey made the transition very smooth no issues at all. Very professional and kind. Everything was explained without any confusion and it wasn't a long wait. I would definitely recommend them .
Jeffrey J | First ImpressionsPlease have the van cleaned before use
Mary FThe actual service was excellent and all the people I came in personal contact with were wonderful. But the app never worked, getting in touch by phone was difficult and twice the person i got on the phone had so much noise in the background (small children) I could not hear and hung up after a long wait. Other than the communication difficulties the whole pickup and delivery went beyond my expectatiions. (However the box leaked on one side and was wet inside but in my case it did not matter, Most everything was in boxes from manufacturer. i was very pleased by all but the problems with the app and some communication. Thank you. Lynne Smith
Lynne SWasn’t sure where to park
Donna LDan & Chris are fantastic workers! Thanks guys
Fara Z | Overall ExperienceWhile the vehicle was clean, the shocks on the box truck were shot. It felt like a roller coaster ride driving and we were transporting paintings. It was a little nerve-wracking.
Andrea SGreat place, service was great, staff wqs very helpful.
Wilson CI was told that by mentioning the special promotion I would not be charged for the pods (which came to almost $400) but I was. Was that an oversight?
marie dThe staff their is bright, friendly, knowledgeable & very helpful.
JOHNNY SThe ABS light turned on quickly after driving off the lot. The store found a replacement right away but the light turned off so we opted not to go get the different truck. However during the drive to FL the ABS light turned on and so did the service track. Both did not turn off even after return. For $5400 I expected a solid truck and considering the changes in road and weather conditions during my drive I feel it is unfair to make me pay full price for this rental.
Karen TThe hitch was installed quickly and they were very friendly
janice bExplain when payment will be taken on long distance delivery.
Thomas CYour employee hooked up the trailer incorrectly causing the trailer to dismount from hitch while driving. I did file a complaint. I did receive an email and a half credit. I found this to be impersonal and not very empathetic to the situation. I feel I should have at the very least received a phone call.
Joe AI had previously called to extend the uhal from Wednesday to Friday and then on Thursday afternoon I called and spoke with a Vakesha to extend the uhal from Friday until Sunday as I was sick and my partner was the only person unloading the truck. On Friday morning upon exiting our apartment ( thank god we came out at that time ) we noticed a tow truck attempting to take away the rental.
shameika jgood product and excellent price
peter cEmployees were attentive, knowledgeable and courteous.
STEPHEN JGood service
jose gamazing service. Highly recommend . great staff, very friendly
Anthony D | Overall Experience15 foot truck was in terrible mechanical condition and should not be on the road. It felt very dangerous driving this vehicle.
Sean BThe waiting area can use some improvement. Maybe add more comfortable seating and some sort of entertainment to kill time while you wait. The employees were excellent from the initial phone call to make the appointment to the front desk and the person installing the hitch. Your U-Haul team were very professional.
Edgar CGracias
Dawn SJada was the only one working on a busy Friday night, and she was AMAZING despite it. You could just see how swamped she was but she kept a great attitude. She was going back and forth constantly, in the heat, but keeping the communication up with all of the customers as best as she could. "Thank you for waiting" and "I'll be with you as soon as possible." I think we were all pretty upset to have to wait as long as we did (even though I pre-reserved online, I was still 20 minutes late to my scheduled pick-up because we waited much longer than ever before at any U-Haul location.) However, we could all tell Jada was doing the best she physically could. Hopefully not every person has to work solo on a Friday night or weekend day on a regular basis. Nonetheless, Jada's demeanor with the customers and hard work ethic is what stands out in this particular experience. Thanks for your time.
DANIELSHEAG SThere was nothing to improve on. Staff were as very accommodating and polite. They did a clean and quick install.
Francis RKen the manager, was so helpful in taking care of my storage unit that I needed, took the time to explain everything to me,, great place to get what you need! I highly recommend U-haul for your storage and moving needs!
Donna C | First ImpressionsVery helpful & courteous. Always a pleasure. The young lady that help me was an excellent employee.
Joyce G | First ImpressionsNothing against the upkeep or staff, it really comes down to the max security with the card and code with alarms constantly going off. Also The space I was assigned was incredibly inconvenient to reach for me and I walked past many vacant spaces same size to reach mine on the second floor opposite the elevator through a maze. My main issue was the size was not at all what I expected from the online description. It was very deceptive with how you included the height and I thought that was the width so ended up stacking my belongings like a game of jenga. Will never come back or recommend this facility. You should address the issues on your website description of the storage spaces.
Emil S | Overall ExperienceGreat customer service!!! Got a free lock and they also helped get us a refund since we were paid a month Ahead at move out. Above and beyond, super friendly.
Emily M | Overall ExperienceThe staff was beyond helpful! And made the moving stress less stressful!
tracy l | First ImpressionsEveryone was super friendly, super helpful!!
Staci B | Overall ExperienceNever had a problem and if I did it was self related. Staff was always friendly and coureous. If I had to do it again, I'd cone here. Thanks to all the staff st this Uhaul
Michael B | Overall ExperienceIt would be more convenient if access hours could go till 11:00pm instead of 10:00pm. I would recommend the Medford UHaul facility to everyone. Melanie & Kenny are the BEST! Excellent customer service! Complete & clear instructions & guidance. Friendly & professional, & very helpful. A true pleasure both times I rented a truck & both times renting a storage unit. Facility is extremely clean & neat. Entire process is customer friendly & easy.
carol h | Overall ExperienceStaff was very helpfull
Anne W | Overall ExperienceThe card swipe access at the front door is rarely used by anyone and the alarms for the units only sound on the first floor. Whenever I spent time organizing or moving things, I had to bring earplugs to dull the frequent alarm sirens. Glad to be out of there.
ASHE C | Overall ExperienceVery pleasant staff Helpful Place is clean
Frank S | First ImpressionsVery impressed with the U-Haul facility and the staff, very helpful with my move in experience to U-Haul self storage
DOMINICK C | First ImpressionsWhat move out date
Colin M | Overall Experienceabsolute horrible experience
Barbara J | Overall ExperienceStaff is especially helpful. The facility is clean and safe.
Kathleen G | Overall ExperienceRepresentative who helped with jobs out process was very helpful
STERLIN O | Overall ExperienceDanny,Sean and Team are very highly recommended for challenges A very pleasant experience always The Best of Best!!
BENJAMIN M | Overall ExperienceGreat location, awesome staff. Everyone I encountered was always ready to lend a hand.
Chris B | Overall ExperienceThe staff is super friendly and very helpful at Uhaul! I had a great experience at the uhaul in medford renting a mvg truck and using storage.
Kristine L | Overall ExperienceExcellent facility. Very professional and polite staff. Very clean and well kept.
ARTHURR B | Overall ExperienceN/A at this time
Dennis B | First ImpressionsThe manager was an absolute pleasure to deal with.
Stefan S | Overall ExperienceThe storage unit was excellent. We had an indoor unit it's not temperature control, but it was nice and convenient. Cleaning people were always around cleaning the bathroom as well-maintained and clean. The units are like new and is very clean and the service is very nice. I would definitely recommend you all storage.
Lauretta C | Overall ExperienceFacility was way beyond my expectations. Staff was incredibly helpful, professional, knowledgeable, and super nice.
ARTHURR B | First ImpressionsGood operation
William C | First ImpressionsI got some mold on some clothes. I don't know why.
Thomas M | Overall ExperienceVery helpful and friendly staff
maryann c | First ImpressionsThey should make sure the bathroom is always clean.
Kim H | Overall ExperienceYour general manager. Dan is always so helpful, kind, and accommodating. He's a hard working manager who takes much pride in his facility and in the people who work there for him. I highly recommend this convenient and clean location.
Penni R | Overall ExperienceWas great and easy
Roger C | Overall ExperienceGenial
Adina M | Online Move InI was always scared of renting storage, after being to a few. However, this place has changed my mind. Has to be the cleanest bathrooms ever! Shiny floors. The whole staff was accommodating and friendly.
Kristen P | Overall ExperienceClean neat. Easy access. Helpful staff
Richard K | Overall ExperienceExcellent!!!! spotless , secure, helpful staff. Best storage facility I have ever used.
Anthony D | Overall ExperienceI am so happy that I got my storage with uHaul. I was with another storage company and I had to run, because they price was not right. I would recommend everyone to come to uHaul.
Omar M | First ImpressionsThe Medford staff were very helpful!!!
John M | Overall ExperienceI was not informed that I had to disarm and arm my unit prior to going into the unit. Trying to get information and using the call button was a nightmare because not one person picked up. finally figured it out on my own
Cristina T | Online Move InDaniel and Leanna were terrific!
Frank B | First Impressions