Customer Reviews for U-Haul Moving & Storage of McHenry

3,161 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This place was huge and very well organized.

Hector M 
Rating:
4.0

$64 is to much for a 5×5 unit

Andrew W  |  Overall Experience 
Rating:
1.0

Wasn’t able to pick up my truck until two hours after my scheduled time due to technical issues

Morgan D 
Rating:
5.0

nothing

David G 
Rating:
5.0

Customer did not leave a comment.

Coraima M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SAMUEL R 
Rating:
5.0

Very pleased with the friendly service from staff. I will highly recommended Uhaul to my friends and family. I will definitely use you in the future. Only downside was I had to move hand cart to gain more space. Pretty sure seal was already broken. A friend supplied us with his personal hand cart. Very positive experience all around Thanks gary

gary m 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

mike P 
Rating:
4.0

Check vehicles. The truck I rented had feces smeared on the inner panel.

Sylvia R 
Rating:
5.0

Customer did not leave a comment.

james e 
Rating:
5.0

Seemed to be a little understaffed 2 of the times I was there but every person I spoke with was fantastic! Top notch customer service at this location.

Diana R 
Rating:
5.0

Keep doing the same. Keep wheel bearings maintained and pricing reasonable.

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Jeff F 
Rating:
2.0

The overall drive was okay. Getting the lock open to retrieve our key took us 30 minutes to open. Tried calling help desk got us waiting for the same time. The lock even if you line up the code to the instruction didn’t want to open. Very frustrating. There’s got to be a better option or a better lock system.

SENEN V 
Rating:
5.0

Customer did not leave a comment.

Bridget W 
Rating:
5.0

Excellent rating for three reasons: (1) Good at your core function (storage), (2) Assortment of packing supplies was great, and (3) Prices for packing supplies were cheap vs Home Depot and others.

Andre L  |  First Impressions 
Rating:
5.0

Easy to complete rental process. Took less than 10 minutes. Courteous and friendly

William G 
Rating:
5.0

Employees were friendly and helpful

mark a  |  Overall Experience 
Rating:
4.0

The drop off was amazing. Best experience ever.

Kathrine P 
Rating:
5.0

Customer did not leave a comment.

robert v  |  First Impressions 
Rating:
5.0

As always the General Manager and Team were professional and on top of their trade!! U-Haul is always my #1 go to for trailer rentals!!! Thank you!!!

William B 
Rating:
3.0

Customer did not leave a comment.

Gerald S 
Rating:
5.0

Very kind, friendly, professional staff.

jolanda b 
Rating:
5.0

Oscar was great to work with and very friendly. IMO to improve for next customer is have Oscar work with them. I would suggest giving him a raise just because of his customer service and very willing to help customers. Ray Fern

ray F 
Rating:
5.0

Very friendly staff from start to finish!

Thomas K 
Rating:
5.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
5.0

As always it was a fine experience.

Greg W 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Robby H 
Rating:
5.0

As always this was a great experience. I rent trailers often and your people seem to not know this in their computer system and ask the same questions as if I am a new renter. Why doesn't your system show past rentals from current customers?

Greg W 
Rating:
5.0

Customer did not leave a comment.

SYDNEY B  |  First Impressions 
Rating:
5.0

Both the employee there at pickup and the employee there at return were very polite and professional.

Rodney C 
Rating:
4.0

great customer serviice

TAMMY M  |  First Impressions 
Rating:
2.0

There was a billing issue where I was found to be delinquent on 2 storage units that I just rented a few days before. I was locked out, however it did get resolved. Letters were still sent to my home and e-mails.

Nancy O  |  Overall Experience 
Rating:
5.0

Very very pleasant and helpful. Great experience

Libby A 
Rating:
5.0

Caleb and crew are great to work with and quick to respond via email

TIMOTHY V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

It was great! Everyone was very kind, and we would gladly go there again.

Abigail L 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

Very friendly and helpful staff

STEVEN G 
Rating:
5.0

Customer service was very good!

Ron Y 
Rating:
5.0

Staff is incredibly friendly and helpful.

Steve V 
Rating:
5.0

Customer did not leave a comment.

Victor O 
Rating:
4.0

Customer did not leave a comment.

julie v 
Rating:
5.0

Customer did not leave a comment.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

Donna T 
Rating:
5.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

Ryan was extremely knowledgeable, friendly, helpful even though he was faced with multiple problems and a long line of customers due to being short staffed. Take care of this employee because from what I've seen he is a valuable asset to your McHenry facility.

DAVID W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff p 
Rating:
5.0

Customer did not leave a comment.

Mindy K 
Rating:
5.0

The trailer we rented was to small, we called and they swapped it out for a bigger one! No hassle or extra charge. It made less difficult and we ended up finishing our project. Thanks to all the sales people they were very helpful and pleasant. Will definitely rent there again.

Chris A 
Rating:
5.0

Nothing

Donald L 
Rating:
4.0

Everything you could want in a storage place.

Peter L  |  Overall Experience 
Rating:
5.0

over head door hard to open!

raymond b 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

Customer did not leave a comment.

Shireen S 
Rating:
5.0

Customer did not leave a comment.

Rod M 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

Everything about the experience was good other than the checkout of the truck. Tried using the app but that said it had errors. A chat popped up and it seemed I couldn’t get the truck without some other person being verified or possibly providing some other kind of verification. Then once there was finally someone in the store to help me, it seemed that what they were trying to do was conflicting with the person in the chat. Not a smooth process and it set me a hour behind my schedule. The previous time I rented with UHaul, it was at a little convenience store and after a couple of signatures I was on my way.

Jack T 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

peter o 
Rating:
5.0

Customer did not leave a comment.

Roger G 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Find a better way to ensure equipment offered and paid for is available. Not worth renting a truck for items you can’t move without them.

Nicole H 
Rating:
5.0

Customer did not leave a comment.

JAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale P 
Rating:
5.0

Customer did not leave a comment.

THOMAS T 
Rating:
5.0

Customer did not leave a comment.

LENISE A 
Rating:
3.0

The attendant was unprofessional, yelled orders as to where to park the equipment even though I was in the “Equipment Return area” He could have used “ please”. Once completed he called me “Chief” instead of by my name, or at least Sir. Basic customer service goes along way. Once I addressed this with him, he then patronized me with all the things he should have said in a very condescending way. He should have just apologized.

James L 
Rating:
5.0

Customer did not leave a comment.

Patricia P 
Rating:
5.0

I must say everything was excellent from the equipment to the excellent personnel experience!

greg r 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
3.0

Dropped off after hours. A worker was actually leaving and talked me through the process. The app did not indicate to park the retuned vehicle under the canopy, which is what they actually want there, so luckily the worker advised me of this. My "average" and "no" ratings are due to a previous interaction the week before where I accompanied my mother there to return some blankets that were not returned at the same time as the truck since they were still covering mirrors and pictures when the truck was returned The young man at the counter advised my mother that he did t know how to credit blankets on the account now that they were being returned and wanted us to leave them there without any form of credit paperwork. Nope to that. We also were unable to pay for the tolls that were due and we're not advised how we could pay for them.

Catherine D 
Rating:
5.0

Customer did not leave a comment.

Pedro V 
Rating:
1.0

Don’t extort money from your loyal customers for someone else’s damage. Glad I purchased the LDW but you still got $150 from me anyway, and I didn’t even receive a promised photo of the alleged damage. I’ve been renting from you since the 80’s but you’re not getting another nickel from me.

WILLIAM R 
Rating:
1.0

Customer did not leave a comment.

Jacqueline G 
Rating:
5.0

Very positive experience especially on the return when we dropped off the truck. Super customer service!

Nancy C 
Rating:
3.0

Customer did not leave a comment.

RONALD B 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S 
Rating:
4.0

Customer did not leave a comment.

Hubert F 
Rating:
5.0

Customer did not leave a comment.

Virginia D 
Rating:
5.0

Customer did not leave a comment.

fred M 
Rating:
1.0

Customer did not leave a comment.

Kevin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan S  |  Online Move In 
Rating:
1.0

I wish we lived closer so I could have kept my storage unit. It was perfect, pulled into the garage and it was easy to get to, plenty of carts, clean (Even the bathroom). Also, renting a truck was affordable and super easy too. They have excellent staff and I highly recommend using this location.

Erin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer did not leave a comment.

Susan J 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Beverly A 
Rating:
5.0

The Manager Caleb Thompson is very knowledgeable and courteous. He helped me through the entire process and made it very easy for me.

Ruben R  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacqueline G 
Rating:
5.0

This location is WAY BETTER than the Grayslake IL location. The guy there is a real bossy asshole power tripping jerk.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

PERCELA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

quick and easy pick up with great service! thank you

Adam T 
Rating:
5.0

Customer did not leave a comment.

Paula V 
Rating:
5.0

The gentleman at this location came out in the pouring rain when we returned the truck and took the keys from us and closed us out so we didn't have to get wet. Very considerate.

Dana B 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

All was great.

Bertha T 
Rating:
5.0

Everything is always great when renting from here. Thank you!

Miguel A 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Jennessa S 
Rating:
3.0

Customer did not leave a comment.

Krystal W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nestor V 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
3.0

Need more people in the store on the weekend it was very busy one guy trying to run the whole thing in another guy running around in there getting the trucks there was a line took about a half hour to get up to the counter just be my only my only complaint was the time it took to check in and get the truck the online app is very unhelpful

John S 
Rating:
3.0

Based on need extra employees need to be called in so your not waiting an hour to rent something or return a trailer

Linda s 
Rating:
4.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Once again, Caleb in the crew managed to perform excellent in this rental. This is my third rental in the last week. He’s got my business for sure. He’s absolutely awesome.

Leighann L 
Rating:
5.0

Caleb and his crew are professional and very friendly highly recommend.

Leighann V 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L 
Rating:
5.0

Customer did not leave a comment.

jim k  |  First Impressions 
Rating:
4.0

Prompt, courteous service. Answered all my questions and concerns. Good customer experience.

JOHN M 
Rating:
5.0

Was great 👍

Sefket M 
Rating:
5.0

We had trouble picking up on the app before the store was open has to pick up the truck later other than that was a great experience

Lisa J 
Rating:
5.0

I was truly impressed on how clean and organized the storage area was. In all honesty I was expecting a real messy place due to the amount of people in and out. Boy was I wrong. Outstanding experience and kudos to the staff at the Mchenry U-Haul!

Anthony B  |  Overall Experience 
Rating:
5.0

Easy to do business with - very friendly and helpful !!

mike H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATTY P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZDZISLAW M  |  Overall Experience 
Rating:
5.0

Everything was really nice- except when I found out my new account was on some kind of security hold. After being on hold waiting for a customer service rep at the corp office for over 1 hour (evidenced by the timer on my phone), we found out it was a “computer glitch” the company had known about for over 2 days!! Really?!? And to get to customer service, we had to use a second phone to call in. After 1 hour waiting on my phone, never did connect with a rep. Already stressed from moving, and under a massive time crunch, the 1.5 hour set-back wasn’t received by us very positively. The gentleman in the Johnsburg field office was great. Corp IT office could use help.

DEBRA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN S  |  Overall Experience 
Rating:
4.0

I do believe that mileage was charged wrong. Have picture of truck when we first received it

ellen c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John V  |  Overall Experience 
Rating:
5.0

Thank you

GREGORY B  |  First Impressions 
Rating:
5.0

thanks everyone!

Gina H  |  Overall Experience 
Rating:
5.0

We stored the belongings of our large home while we transitioned to a smaller home. We started with two large units and slowly downsized to one tiny unit. Over 3 years. The facility was always very clean and the staff extremely helpful would recommend this to anyone.

Andrew S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIUSZ W  |  Overall Experience 
Rating:
5.0

Made the move easier!

CHRISTINE C  |  Overall Experience 
Rating:
5.0

After 2 years of storage unit all our totes were in excellent condition and the staff was always professional

Debra A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelvin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelli P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene c  |  Overall Experience 
Rating:
5.0

Very good experience so far keep up the good work!😊

LARRY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G  |  Overall Experience 
Rating:
4.0

Friendly staff - I dealt with 2 different managers during our time, but both were very pleasant and helpful.

Christine L  |  Overall Experience 
Rating:
1.0

I encountered a lot of issues with mice in my storage unit . Two mattresses and a box spring were totally destroyed by mice.Couch was covered with mice feces and urine. (Urine-Chewed-Feces) Reported this concern several times to the authorities in the office. I was paying $220 per month for this outside unit.

Emory S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE B  |  Overall Experience 
Rating:
4.0

i got stuck with my stuff in storage and no cash for a van out. you should do a move in move out special where the vehicle u rented to move in is prepaid in a package for a second (move out) trip. U haul was great tho.

Jada S  |  Overall Experience 
Rating:
5.0

Calib was always friendly and helpful

Angela f  |  Overall Experience 
Rating:
2.0

The online experience was very complicated. Im referring to the the section where i had to complete the application by taking a selfie and take pictures of my drivers license. It was difficult and tedious because of the uploading process. I couldn't upload the pictures straight to the site. I had to upload from my gallery feature numerous times before it would show up on your form. There just seems like there were so many steps before i was able to complete the form. I was given an access code which when we arrived, didn't work. We tried it several times and had to go to the office several times before the the person at the desk came out to help us with the swipe in card/process before the door would open. This was extremely tiresome since we had just traveled 1200 miles non stop from Florida to McHenry, Illinois . Once inside i did find the facility warm and clean. I moved from a three bedroom house and had a 10 x 15 unit which was not large enough and didn't know i had the use of the unit next to the 10 x 15 until the office realized that i was supposed to have that too. Two units was texted to me but not explained since i was under the impression that i was only getting one unit. Thankfully the office person realized and apologized for not understanding how to interpret the information on his website. I was finally grateful that i did not have to pay extra. I also appreciated the free locks. I am a bit apprehensive about going back there again to retrieve certain items because it was so difficult to get in. All in all, things worked out but not easily. There were so many steps that i found the process very exasperating. I understand that this is for security reasons but if hadn't had to store my belongings i never would have frustratingly completed the all the steps.

Tammy T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Loretta D  |  Online Move In 
Rating:
5.0

Thank you for your help.

Wade F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori L  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful but the system was slow. Perhaps a new updtae would speed things up. Other than that the whole process was better than I thought.

raymond r  |  First Impressions 
Rating:
5.0

Excellent customer service

Vern M  |  Online Move In 
Rating:
4.0

Thank You

Jeff B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDEN U  |  First Impressions 
Rating:
4.0

Overall the year and half I was renting a unit at this facility went well. Most everyone I’ve dealt with was very friendly, most of which were helpful. I’ve only had a few head scratchers; mainly just a few awkward personalities. But the social transactions were usually very pleasant, simple and helpful.

Anthony Z  |  Overall Experience 
Rating:
5.0

Great experience with this location. Staff have always been friendly and helpful. Caleb, the manager, is a super nice guy, professional and effective whenever I needed assistance. The facility itself is always well maintained, clean, with plenty of carts available. I was in and out of my units a lot and never encountered an issue. Highly recommend, would continue to use this location if I wasn't moving out of state.

Alex L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah L  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

josh v  |  Overall Experience 
Rating:
5.0

UHaul made it very convenient to move into a storage unit. The excessive text messages were annoying when I am trying to do a deep cleaning at my home and am exhausted from the move.

Sharon A  |  First Impressions 
Rating:
5.0

I have been renting for about 5 years. Very friendly, professional team of workers. Never had a problem. Well valued. I would rent again if needed.

DON N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C  |  Overall Experience 
Rating:
5.0

Best Storage Facility in Mchenry. During a move I had 4 storage units here. All of my items we in a climate controlled area. It was safe, clean, dry, pest free, and I had no odors in any of our upholstery items after stored there for over a year and a half. Only issue that could use repair is the floor located in the indoor truck/vehicle loading area. The old store tyle floor is in need of replacement or resurfacing with a slip resistant product.

Michael G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanci L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee A  |  First Impressions 
Rating:
5.0

Convenient

Joseph L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer R  |  First Impressions 
Rating:
5.0

Clean and bright facility, love the fact there was a dumpster out front and a furniture donation space. Staff was friendly and helpful, glad we chose you!

Gina H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHERYL K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy R  |  Overall Experience 
Rating:
1.0

I am extremely upset over my experience. I not only had to go to the store twice to make sure I avoided these exact issue k experienced to give. I paid for 24 hour access during regular store hours. I had to contact customer support at least 5 times for various reasons through out my pick up, including being unable to have access to the key for my truck rental for over an hour, I was charged for 24 hour access and wasn’t granted that upon arrival around 1:45am overall this really has been a terrible experience and all everyone can say is “you have to wait until regular business hours” or keep me on hold for over half an hour. This will now put me extremely behind with my deadlines. It is very upsetting that no one could help rectify this immediately!!!! Something that should have been not only already set up and ready to go as that is why we pay, has turned into not only an inconvenience but created an even more stressful situation than what moving already it on it’s own. Highly upsetting !!! Please rectify this so future customers don’t go through this !!

Jessica T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris w  |  Overall Experience 
Rating:
2.0

I called and canceled my unit before it even got used and for some reason you still took money from my account. And now it’s been 48 hours since I asked to get my money back that you weren’t supposed to take in the first place and I still don’t have my money back.

KELLI P  |  Overall Experience 
Rating:
5.0

Caleb and his associates are very nice and helpful. The associates at the McHenry location are very efficient and provide great customer service.

Ian A  |  Overall Experience 
Rating:
4.0

Friendly staff and convenient location and nice climate control.

MARY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony G  |  Overall Experience 
Rating:
3.0

I was upset that you no longer rent the 5×10 trailer for one way moves. That's what I used getting to IL. The next size was too big and too expensive. It really caused me issues having to figure another way to move my things. Also is inconvenient as I now have to come back for a 2nd trip for the rest and stored it somewhere else. This business of charging a full months rent for a couple days is ridiculous. Should be prorated. You're just gonna rent it out again on top of that anyway n collect double rent that month.

Brenda C  |  Overall Experience 
Rating:
5.0

The storage facility and staff are great. The one thing I would like to see added is trash cans. There’s no where to throw a tissue away or anything else if you need to or wanted to.

RANDALL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocelyn H  |  Overall Experience 
Rating:
3.0

Too high priced.

Karen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory W  |  Overall Experience 
Rating:
5.0

The guys that work at the McHenry location have always been very helpful, and friendly. Their service is also very quick. I’ve been to other uhaul facilities and I’ve spent such a long time just to get a rental or even to talk to someone. I highly recommend the McHenry facility

Jessica A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDALL B  |  First Impressions 
Rating:
5.0

Nice facility and staff very helpful!

DOUGLAS M  |  Overall Experience 
Rating: