Customer Reviews for U-Haul Moving & Storage of Marshalltown

394 comentarios

1720 S Center St   Marshalltown, IA 50158

(641) 752-9466

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(641) 752-9466

1720 S Center St
Marshalltown, IA 50158

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
4.0

Everything went very well!

DIEGO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

felipe s.  |  Overall Experience 
Clasificación:
5.0

Excellent service! Friendly personnel!!

Allen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENI C. 
Clasificación:
4.0

I wish the storage spaces were a little larger for the prices that UHAUL charges. I used to have a storage shed that was 15x18x20 and it cost me $80 plus tax and I had 24 hour access but there was very little security with those sheds and there weren't any available to me at this time. However, I am very satisfied with UHAUL's security. I just wish the shed's were a little larger.

randi M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad E. 
Clasificación:
5.0

The drop off location was very helpful and professional. I would recomend them.

Timothy K. 
Clasificación:
5.0

The same person that helped me the day I picked up the truck and the day I returned it on the Marshalltown site was very kind, helpful and courteous. It's worth going back to this site. Gracias.

JESSE H. 
Clasificación:
4.0

Ninguno

Benjamin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

Every person I dealt with was very friendly and helpful. Great staff!

Blake R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDI D.  |  First Impressions 
Clasificación:
4.0

Keep doing what you are doing!

Stan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
1.0

I was hung up on twice by your customer service someone needs to call me and refund my money for rental I didn't even get to use

RENAE S. 
Clasificación:
5.0

Great experience overall

Alast R.  |  Online Move In 
Clasificación:
4.0

Online reservations are simple and clear - kudos to your web design team. I regret that members of the Marshalltown community raised opposition to your locating to the old Kmart store on Center Street. It's a good spot for your business. Consider clearer signage to direct customers to business counter. I had your cargo van for about a week and the "change oil" message appeared on dash the first time and every time I started it. Your associate said you use synthetic oil so changes can be less frequent. If this is true consider resetting the dash to assure customer the vehicle is maintained properly.

MICHAEL A. 
Clasificación:
5.0

Really good customer service!!!

MIGUEL N. 
Clasificación:
3.0

Although they were helpful, the unit I ordered for storage had been promised before it was completely constructed! I was able to get two smaller units, and the staff was trying to be helpful, but units should not be rented before they are completed!

Jane V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laure L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Nada

DONALD P. 
Clasificación:
5.0

Put backup cameras on 20ft trucks

DARREN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEVAUN B. 
Clasificación:
4.0

While they were professional enough, there was either a lack of enthusiasm or lack of care.

JENNIFER H. 
Clasificación:
5.0

Very professional, very helpful.

James S. 
Clasificación:
5.0

Staff did a good job getting me a van and drop off was hassle free. Price was around what was promised. Great Job…

GARY G. 
Clasificación:
5.0

This location treated me like a normal U-Haul location, the manager Chris even went out of his way to find me hope to unload into U-Haul storage and his employees were just top-notch

JOSEPH D. 
Clasificación:
1.0

I asked for a truck two weeks in advance for Newton, and was made to drive to Marshalltown which was 45 mins one way out of our way. We were also given a in town vehicle which we could not drop off at any other location. Highly unhappy with this entire experience.

Christa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELYNDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly H. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHANIAL D. 
Clasificación:
5.0

Great experience, helpful employee

WILLIAM B. 
Clasificación:
5.0

Have a storage unit at this location and the Staff is very friendly and helpful.

Ramona V. 
Clasificación:
5.0

Great service and easy process to rent and buy. Clean facility.

CHAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO L. 
Clasificación:
5.0

The complete process went very well.

RICHARD S. 
Clasificación:
5.0

The service engine light came on while we were driving down the highway. Called the store and manager gave me number to maintenance team if needed. We were abel to complete our use without any problems.

Christopher P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

The whole transaction went very smooth.

JOEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah E.  |  First Impressions 
Clasificación:
5.0

Rented 9' cargo van - had originally reserved a 6 X 12 trailer, and they let me change to the Van at last minute which was great. Our local UHaul store is very nice- Van was new and easy to drive/load/handle

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin V.  |  First Impressions 
Clasificación:
5.0

Very surprised at the store, very up to date and clean. Fast into the vehicle and quick checkout at the end

GLENN B. 
Clasificación:
5.0

Not have uhauls so far apart. I drove an hour away

DEAN A. 
Clasificación:
5.0

Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!

Lane G.  |  First Impressions 
Clasificación:
5.0

great customer service!!

BONNIE B. 
Clasificación:
5.0

just perfect truck. clean and did just what I needed.

STUART A. 
Clasificación:
5.0

El cliente no dejó un comentario.

don Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY H. 
Clasificación:
5.0

Very easy and did it all online!

Ramona V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GAIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT W. 
Clasificación:
5.0

Continue to train your employees on all aspects of a rental, so they become faster and get the customer on their way faster.

GREGORY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli M.  |  First Impressions 
Clasificación:
5.0

GOOD SERVICES.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett W. 
Clasificación:
5.0

My experience was really good. The guy at the Marshalltown location was awesome!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laure L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
4.0

My original location was Cedar Rapids, Iowa and I was forced to drive 62 miles one-way to Marshalltown, Iowa to get my truck and trailer. I was not happy with the change and it cost me about 3-hours in loading time. There was no online support and the customer support when I called was pathetic.

Daron T. 
Clasificación:
3.0

have a rewords program

Joel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAD S. 
Clasificación:
5.0

Everything was great. Very fast and helpful service. Very good experience.

BRUCE H. 
Clasificación:
3.0

I waited 15 minutes in the customer center and then was on hold for another 15 trying to find the manager to check me in. After this everything else was fine

Lexi G. 
Clasificación:
3.0

The need for a unit was for ONE day and we could not rent for that time period. So the unit sat for a day before being returned

ROBERT S. 
Clasificación:
5.0

Good service

Donna H.  |  First Impressions 
Clasificación:
3.0

DECEPTIVE Reservation Process. Reserved Truck in Ames, IA. Informed night before that reservation would not be honored. Asked rep on phone whether it would be more HONEST to disclose that reservation location would not be met when order is placed. U-Haul rep explained "That is not how we do it."

Donald P. 
Clasificación:
2.0

Customer service was garbage. Very rude.

Hailey C. 
Clasificación:
5.0

Very good service

PAMELA R. 
Clasificación:
5.0

Everybody was very nice but there was only 1 guy behind the counter to help but he was very good to work with. The only discrepancy is that we were told we would only be charged $.79 per mile since we had to drive to Marshalltown pick up and return the truck after being confirmed for a truck rental in Ames Iowa which is where we were moving my daughters items. But upon check out when my husband got back from returning the truck They charged $1.09/mile instead of the $.79/lb. they agreed to when they changed our pick up location to Marshalltown instead of Ames, IA

CODY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

Took in our car carrier when we discovered we couldn't use it for loading our car as intended to drive cross country. Really helpful and polite.

Stacey B. 
Clasificación:
5.0

The Phone calls where sooooo long. They didn't tell me of a small deposit? Cost more than was suppose too??? Didn't have the dolly I paid 7.00 for. ........ I hate it when a place takes advantage of computer and phone call 's , not giving u all the info and just takes out WHAT THEY WANT????

JAMIE W. 
Clasificación:
2.0

Inform the customer that they will have to replace the tire strap about every 1000 miles

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bev H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

One of the most smoothest rental and return rental transactions I have ever had, spending MAYBE a total of 10 minutes at the rental location between both the pickup and the return. Courteous associates and just an overall great experience.

Drew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara E. 
Clasificación:
5.0

Great

Pudoli M. 
Clasificación:
5.0

Employee Todd was awesome. His attention to service is beyond compare!

Randolph B.  |  First Impressions 
Clasificación:
5.0

Chris and company took great personal with the rental space, rental truck and especially responsive with our 10 Ubox's. Tell Chris thank you?

STEVEN R. 
Clasificación:
5.0

Juan did a great job and was very professional

KIM L. 
Clasificación:
4.0

Vehicle seemed to have an exhaust leak under cab - very loud on road

MARK S. 
Clasificación:
3.0

The trailer I reserved was not available at my time of pick up. While we were able to find a trailer with the dementions I needed it did not have the ramp that my original order entailed. I had to buy a $150 ramp in order to get what I needed done. This was an unfortunate situation. I don't feel the employees did anything wrong and they tried to help me with my issue but I still had to spend additional money out of pocket that I was not anticipating and now have a ramp I'll probably never use again.

Brandant S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PERRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN T. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY A. 
Clasificación:
5.0

I originally booked & wanted to pick up the truck and return it in Iowa Falls. But I was told there was not one available. The evening I picked up my truck in Marshalltown, there was a truck in Iowa Falls, and it was still there for the next two days. It would have been very nice to pick up and return the truck to Iowa Falls as it took an extra 4 hours to go to Marshalltown and back twice. plus the extra mileage charges. I probably will not recommend Uhaul ever.

ANTHONY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
3.0

I was charged for an appliance dolly that was not on truck. Was never reimbursed. Truck was not ready when I arrived, even though I was called the day before saying it was ready. Not happy at all

Angela K. 
Clasificación:
2.0

I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about this

BEN K.  |  First Impressions 
Clasificación:
5.0

No Issues... Entire process was completed quickly and smoothly without issues. Great service!

LANDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H. 
Clasificación:
5.0

Service was great. Employee knew exactly what was needed without my asking for it. He was very helpful.

PATRICIA T. 
Clasificación:
5.0

perfect. thanks!

MICHEAL L. 
Clasificación:
5.0

I thought everything was awesome.

KEVIN B. 
Clasificación:
5.0

Passenger door rubber around door seal was all loose and in the way of the passenger.

ERIC G. 
Clasificación:
5.0

I have always been happy with the service that Uhaul provides I would recommend them to anyone. Thank you for your excellent service.

Bryan C. 
Clasificación:
5.0

Very helpful at this location! Very friendly, informative, available... It really made that part of my move great.

Kim C. 
Clasificación:
5.0

Very nice business which was very clean.

TROY K. 
Clasificación:
3.0

Didn't have have the lock inside the unit ready

Corinne D.  |  Online Move In 
Clasificación:
4.0

Love that the facility is using a previous building instead of new build, climate control is great and security is too notch

Kelli R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mattie C.  |  First Impressions 
Clasificación:
5.0

So friendly! Looks awesome inside and out!Marshalltown needs this- thank you Chris

Tracy B.  |  First Impressions 
Clasificación:
5.0

Very impressive facility!

Kevin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  First Impressions 
Clasificación:
5.0

Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.

James P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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