I was over charged. They didn't adjust the charges.Judy J.
Customer Reviews for U-Haul Moving & Storage of Marshalltown
Marshalltown, IA 50158
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff at Marshalltown IA was great when we made the reservation a month before we needed it and when we picked it up as well. The dealer in Sioux Falls SD we dropped it off at was great. I have dealt with the Sioux Falls location for many years and will again when we need a UHaul.BRUCE B.
El cliente no dejó un comentario.Kevin C.
Long wait time to return.julie E.
Reserved online to pickup in ANKENY. And location prefernce. If there was no trailer I wanted at this location it should have gave me options. Vs getting a call 2 days prior.Todd T.
Really appreciate everything about the facility. One thing to fix is that the back side outside intercom does not work. Otherwise was a great experience renting space!Kristin H. | Overall Experience
El cliente no dejó un comentario.Russell T.
El cliente no dejó un comentario.Debra M.
El cliente no dejó un comentario.Sara B.
El cliente no dejó un comentario.Kyndal M. | Overall Experience
El cliente no dejó un comentario.Gene K. | First Impressions
Needed to find the key box, would have liked instructions on where to put them.Lee M.
El cliente no dejó un comentario.Harlan H.
No one seemed to know anything. Was told I had a 100 deposit only got 60 and still yet to receive that. Not helpful at all.sara W.
El cliente no dejó un comentario.David K.
I had a flat on a trailer. The marshalltown store and corporate were amazing in getting me taken care of and follow up. Will use again!Jesse S.
booking the rental was a little bit difficult, I live in marshalltown wanted to rent from Marshalltown store unable to do so on line tried calling the store, ended up going in in person then everything went well from there I will be renting a van several times a yearJared W.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Harlan H.
El cliente no dejó un comentario.Kathy H.
Great Facility, Juan is very helpful and friendly. Give him a raise :)Carey P.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Carey P.
Why in the world would you not let me have the trailer for a third day? It really pushed us to exhaustion. No one else was renting it on the third day it just sat there. I had it rented at the local level then I got a call from higher up taking the third day away because they wanted it available in case someone wanted it for the weekend I wanted it ! What do you care who rents it? The whole thing was just bureaucratic nonsense instead of common sense! Taking more money from me the original renter would be the same money as renting to a phantom new person who never appeared anyway! Stupid!Conni D.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.deb K.
The young man who pulled my reservation, Juan Velez, did an excellent job of customer service and was very courteous. He was the only one on duty and I felt bad for him because the keys for the truck I was assigned were missing. Someone failed to make a note in the U-Haul system that the truck was out of service. Juan was the only person on duty and the phones kept ringing and people were coming in for service. He maintained his composure, but the stress was unwarranted. U-Haul needs to have two people staffing the facilities to help with customer service. There is no quick way to rent a truck, no matter what U-Haul advertises. It takes time, so please get more help in your centers so people like Juan don't have other customers blaming him for it taking so long to buy boxes. He did a FANTASTIC job and deserves recognition for his work.Shelly M.
El cliente no dejó un comentario.Jerry S.
Just keep doing what you are doing. Top Notchrobin C.
Servicio al cliente de excelencia. Easy to pick up trailer, easy to drop off at same location the next day. Only issue was that the door spring apparently sprung while I was using it and could only close the back door about two thirds of the way on return trip home due to sprung tension cables catching on rollers. Used bungee cords to keep it partially closed. When dropping off, Uhaul employee said no problem, we'll get it fixed. Overall, great experience except for the door which thankfully closed part way keeping large items inside while traveling.DANIEL G.
El cliente no dejó un comentario.Greg N.
Awsome Folks!! Work with you in a time of need.VICTORIA W.
Having personal with a better attituderuben J.
El cliente no dejó un comentario.marcy E.
Staff friendly and courteous. Made for eat pick up and drop off.Dallas B.
Both gentlemen working were polite and very helpful.Dawn R.
It ended up costing me 60 dollars to go 80 milesRuby S.
El cliente no dejó un comentario.SEAN S.
El cliente no dejó un comentario.Jane V.
El cliente no dejó un comentario.Cynthia W.
No carts over in the area of my unit. And mouse traps in unit. Also 1 garage door sensor isn't working, tried twice.Mathew N. | First Impressions
We had problems with our uhaul the minute we picked it up. Took several tries to get it started. Once we got it home we had to jump start it every time it was shut off. I called uhaul and they said either bring the truck back and we can switch it out for a new one or call roadside. I stated that we would bring it in and switch out and he said well call roadside first. Not sure why he gave me the option of switching out trucks if that wasn't actually an option. Of course I didn't want to do that because it was already filled with all of our belongings. We decided to just continue to jump start it every time. We got one load moved and was on our last load when the whole transmission went out. We had to walk all of our last load across the street because we had no reverse at that point. Ended up having to call roadside and they came and towed it about 4 hours later.Andrew B.
El cliente no dejó un comentario.rebecca P.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.LEE NANCY W. | Overall Experience
El cliente no dejó un comentario.Trent M. | Online Move In
The truck I rented was not cleaned out on the inside. When we were finished, we swept it out and returned to UHAUL in Ames! Chris was awesome in Marshalltown!Lane G.
Manager was excellentRODNEY R.
This manager was excellentRODNEY R.
Reserved equipment was unavailable at the location where it was reserved.MARTIN S.
Staff are helpful and friendly.Nicole M.
El cliente no dejó un comentario.Charisse B.
El cliente no dejó un comentario.KENNETH W.
Manager Chris Hill was great. Very personable and helpful.Joseph H. | First Impressions
Get a bigger lot for the employees. They had to move equipment around like a puzzle because of the lack of driving space.JACOB F.
El cliente no dejó un comentario.RANULFO S.
El cliente no dejó un comentario.LAURE J.
Have more than one person working to help customersGERALDINE H.
El cliente no dejó un comentario.ERNEST A.
El cliente no dejó un comentario.Tami K. | First Impressions
It much very excellent serviceSTEVEN C.
Salt the ice at the drop off stopMichael M.
El cliente no dejó un comentario.Jess A. | Overall Experience
I think that when you talk to someone on the phone and they tell you that you will be able to rent a certain truck and then it turns out when you get there that it is not what you had ordered, that there is a problem.Paul R.
El cliente no dejó un comentario.STEVEN S.
Everything went very well!DIEGO F.
El cliente no dejó un comentario.felipe s. | Overall Experience
Excellent service! Friendly personnel!!Allen G.
El cliente no dejó un comentario.JENI C.
I wish the storage spaces were a little larger for the prices that UHAUL charges. I used to have a storage shed that was 15x18x20 and it cost me $80 plus tax and I had 24 hour access but there was very little security with those sheds and there weren't any available to me at this time. However, I am very satisfied with UHAUL's security. I just wish the shed's were a little larger.randi M. | First Impressions
El cliente no dejó un comentario.Chad E.
The drop off location was very helpful and professional. I would recomend them.Timothy K.
The same person that helped me the day I picked up the truck and the day I returned it on the Marshalltown site was very kind, helpful and courteous. It's worth going back to this site. Gracias.JESSE H.
NingunoBenjamin W. | First Impressions
El cliente no dejó un comentario.Joseph T.
Every person I dealt with was very friendly and helpful. Great staff!Blake R. | Overall Experience
El cliente no dejó un comentario.WENDI D. | First Impressions
Keep doing what you are doing!Stan G.
El cliente no dejó un comentario.Mary D.
I was hung up on twice by your customer service someone needs to call me and refund my money for rental I didn't even get to useRENAE S.
Great experience overallAlast R. | Online Move In
Online reservations are simple and clear - kudos to your web design team. I regret that members of the Marshalltown community raised opposition to your locating to the old Kmart store on Center Street. It's a good spot for your business. Consider clearer signage to direct customers to business counter. I had your cargo van for about a week and the "change oil" message appeared on dash the first time and every time I started it. Your associate said you use synthetic oil so changes can be less frequent. If this is true consider resetting the dash to assure customer the vehicle is maintained properly.MICHAEL A.
Really good customer service!!!MIGUEL N.
Although they were helpful, the unit I ordered for storage had been promised before it was completely constructed! I was able to get two smaller units, and the staff was trying to be helpful, but units should not be rented before they are completed!Jane V.
El cliente no dejó un comentario.Laure L. | Overall Experience
El cliente no dejó un comentario.David M.
Put backup cameras on 20ft trucksDARREN B.
El cliente no dejó un comentario.SHEVAUN B.
While they were professional enough, there was either a lack of enthusiasm or lack of care.JENNIFER H.
Very professional, very helpful.James S.
Staff did a good job getting me a van and drop off was hassle free. Price was around what was promised. Great Jobâ€¦GARY G.
This location treated me like a normal U-Haul location, the manager Chris even went out of his way to find me hope to unload into U-Haul storage and his employees were just top-notchJOSEPH D.
I asked for a truck two weeks in advance for Newton, and was made to drive to Marshalltown which was 45 mins one way out of our way. We were also given a in town vehicle which we could not drop off at any other location. Highly unhappy with this entire experience.Christa E.
El cliente no dejó un comentario.MELYNDA M.
El cliente no dejó un comentario.Beverly H.
El cliente no dejó un comentario.NATHANIAL D.
Great experience, helpful employeeWILLIAM B.
Have a storage unit at this location and the Staff is very friendly and helpful.Ramona V.
Great service and easy process to rent and buy. Clean facility.CHAD S.
El cliente no dejó un comentario.EDUARDO L.
The complete process went very well.RICHARD S.
The service engine light came on while we were driving down the highway. Called the store and manager gave me number to maintenance team if needed. We were abel to complete our use without any problems.Christopher P.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Jami B. | Overall Experience
The whole transaction went very smooth.JOEL D.
El cliente no dejó un comentario.Deborah E. | First Impressions
Rented 9' cargo van - had originally reserved a 6 X 12 trailer, and they let me change to the Van at last minute which was great. Our local UHaul store is very nice- Van was new and easy to drive/load/handleJEFFREY M.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.TYLER D.
El cliente no dejó un comentario.Justin V. | First Impressions
El cliente no dejó un comentario.Curtiss F. | Overall Experience
Very surprised at the store, very up to date and clean. Fast into the vehicle and quick checkout at the endGLENN B.
Over all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. OJudi S. | Overall Experience
Not have uhauls so far apart. I drove an hour awayDEAN A.
Chris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!Lane G. | First Impressions
great customer service!!BONNIE B.
just perfect truck. clean and did just what I needed.STUART A.
El cliente no dejó un comentario.CODY J. | Overall Experience
El cliente no dejó un comentario.don Z.
El cliente no dejó un comentario.TONY H.
El cliente no dejó un comentario.wayne g. | Overall Experience
El cliente no dejó un comentario.NADIA A. | Overall Experience
Very easy and did it all online!Ramona V. | Online Move In
Very nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!Rodney K. | Overall Experience
El cliente no dejó un comentario.Kelli M. | First Impressions
El cliente no dejó un comentario.Susan S. | Online Move In
El cliente no dejó un comentario.Laure L. | First Impressions
El cliente no dejó un comentario.KAYCEE C. | Overall Experience
El cliente no dejó un comentario.Ronny M. | Overall Experience
Good serviceDonna H. | First Impressions
El cliente no dejó un comentario.Stephen B. | First Impressions
Very good service and friendly staff.James K. | Overall Experience
Chris Hall is a great manager and keeps the building looking great while taking great care of his customers.bobbi s. | Overall Experience
El cliente no dejó un comentario.Tera K. | Overall Experience
El cliente no dejó un comentario.David G. | Overall Experience
El cliente no dejó un comentario.Logan P. | Overall Experience
El cliente no dejó un comentario.Bill F. | Overall Experience
Employee Todd was awesome. His attention to service is beyond compare!Randolph B. | First Impressions
El cliente no dejó un comentario.lisa r. | Overall Experience
El cliente no dejó un comentario.Breanna S. | First Impressions
El cliente no dejó un comentario.Alicia S. | Overall Experience
Found it frustrating that I made reservations 1 month in advance for a large storage room and was told they didn't have any available the day I arrived. Was told there was nothing they could do and they had nothing available, waited on hold for support from office managers for 25 minutes and then magically was told, well I guess we have 1 storage unit available. Was also told garage doors open automatically, but doors did not. Had to get office workers to open doors and let us in. After that, most things went smoothly. Clean facility.kelli h. | First Impressions
I rented a truck and unit from u guys today. I purchased the 24 hr access. Currently some of my most valuable possessions are in your truck sitting in front of the facility unattended. I'm very upset about thisBEN K. | First Impressions
It was better than mostKathryn B. | First Impressions
El cliente no dejó un comentario.Beth s. | First Impressions
El cliente no dejó un comentario.Dart P. | Overall Experience
El cliente no dejó un comentario.Carlos D. | Overall Experience
El cliente no dejó un comentario.Daniel B. | Overall Experience
Didn't have have the lock inside the unit readyCorinne D. | Online Move In
El cliente no dejó un comentario.Donna L. | First Impressions
El cliente no dejó un comentario.Cheryl M. | Overall Experience
Chris was very helpful.KALPESH P. | First Impressions
El cliente no dejó un comentario.Earl T. | Overall Experience
Chris, Laura, and Juan have been very helpful and accommodating and I am very grateful for their efforts 😊Rosanna B. | Overall Experience
Love that the facility is using a previous building instead of new build, climate control is great and security is too notchKELLI R. | First Impressions
N/CJames M. | Overall Experience
El cliente no dejó un comentario.Mattie C. | First Impressions
El cliente no dejó un comentario.Dart P. | First Impressions
El cliente no dejó un comentario.Robert P. | Overall Experience
So friendly! Looks awesome inside and out!Marshalltown needs this- thank you ChrisTracy B. | First Impressions
Very impressive facility!Kevin P. | First Impressions
At the beginning of our experience there seemed to always be screws and nails in front of the parking lot. Seems to me the employees of this u-haul need to establish a daily routine of going around and making sure things are picked up and clean. Also we had on our day of moving out a roach came out from under a box. We now had to go through everything and make sure we were not taking with us these bad and nasty cruisers. Think if they would bomb every other month to prevent this from happening. Other than these the staff is differently helpful. Chris the manager bends over backwards in making things right. A+ in his customer skills effort. Thinking they just need to dial in the cleanliness.JC c. | Overall Experience
El cliente no dejó un comentario.Creed M. | Overall Experience
El cliente no dejó un comentario.Warren W. | Online Move In
El cliente no dejó un comentario.Mary M. | Overall Experience
Difficult time for everyone with the storm and power outages. They helped get me in a unit even though the links were down. Helpful staff and very courteous. Going to be a nice addition to the community.wayne g. | First Impressions
Manager (Chris I believe) was very knowledgeable and professional. He went above and beyond to help make our move easier and convenient.dan h. | First Impressions
The gentleman that assisted me, although new, was very helpful and friendly. He personally showed me to the unloading area, demonstrated how to enter the building, showed me to my room and made sure that everything was in order before leaving me to move in. A very professional service.Russell T. | Online Move In
El cliente no dejó un comentario.Nicole M. | First Impressions
El cliente no dejó un comentario.Leiah P. | First Impressions
Very helpful and friendly staff.James M. | First Impressions
Chris was efficient and professional. It was easy to get a storage unit the size we needed. Chris explained things and made our unloading convenient - inside with carts available. Prices were reasonable and no administrative fee like some others. The facility is well lit and clean.Cathy E. | First Impressions
This question of: Is the facility clean? The new Marshalltown facility obviously is under construction. Look forward to a new clean building. The guy who helped us Chris. Was very helpful and explained everything to to us. I'm giving him a A+ in customer service. I felt that Chris went the extra mile to make our experience a reassuring and pleasant one. - JCJC c. | First Impressions
Very friendly and knowledgeable staff. Provided moving carts and the right size unit conviently located by an entry door.James P. | First Impressions
staff was courteous and very helpful, THANK YOULyle F. | First Impressions
Servicios adicionales en esta ubicación
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