The crew at Marshalltown location are amazing!!! They go above and beyond for customers. As a corporate customer, I so appreciate all that they do for me.
Richard M.Customer Reviews for U-Haul Moving & Storage of Marshalltown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with u-haul gets an A+
ROBERT F. | Overall ExperienceYou guys are pretty good about everything. My car broke so we were late returning the trailer and you were nice about it . It's stressful when your car breaks .others being angry about it makes matters worse..
James M.Mr. Velez, the manager, was not overly kind or professional. He seemed burdened by assisting us. The other individual, however, was friendly and insightful. The property was very tidy and well organized. It was a smooth process accessing our unit and we feel safe with the level of security measures that are in place.
Michael K.Make sure the trailer isn't dirty when new customer comes to get it.
Jeff S.The store opened 40 minutes late, which pushed my entire morning back. The van had a sensor issue and told me there was a problem with the tire pressure. I ended up wasting time filling it and checking the pressure. By the end the truck was giving warnings for all 4 tires. When I informed the employee she said they had been having issues with that. She should have told me so I would not have wasted time worrying about it. I ended up returning the van 20 minutes late. I probably wasted close to that trying to fill/check the tires. I still had to pay the extra.
Amber S.I like that you get to keep the lock but down where my storage unit was never had lights on 😭
Jade M. | Overall ExperienceIt's way to expensive I think if you guys charge money per gallon them you guys should have to use that money for gas not make the people pay that and then have to put in gas and then charge them another 40 on top of that if they don't have the gas where they left it which is crazy cause I spent 46 dollars on 50 miles that I used
Jayna L.Impeccable vehicle
Kwambisioni R.Staff very helpful and courteous,the van was extremely clean and well maintained. Would definitely recommend .
Christine N.Very nice and friendly staff. Worked to get us all going!
Richard R.Location staff was professional and the equipment was what I expected.
David R.We were told if we brought the trailer back before 7pm that we could get $30 back for the extra day that we paid for. We brought it back at 4 and they told us it had to be before noon
scott H.Little faster service
jason G.Everything was ready for me Excellent customer service Easy pick up and easy drop off Will definitely use again!
Kristy K.Just excellent. They roll!
Richard G.Keep up the great work
Stephen S.Everything went well. Uhaul rocks!
Oscar C.Have a early return discount.
Linda B.***** EXCELENTE ATENCIÓN EXCELENTE EQUIPO DE TRABAJO
Amin E.Young man who helped me was super
tom M.Marshalltown is FAR better in terms of cleanliness, quality, convenience, price, and service compared to the East Plano Los Rios location in Texas.
Christopher M. | First Impressionsnot a thing well done.
Jeff B.The employee that did the install was excellent. Juan was the installers name. Store was very busy and he was very kind, articulate, and patient with myself and other customers.
kevin B.Quick, friendly service. Was able to get item I needed moved and then quickly return the truck. Very reasonable prices.
Mark C.Perform some serious customer relations training with the crew in marshalltown, Iowa ! Or terminate this particular individual ! There's no reason to talk to customer like that and almost come to physical altercation !
Nick G.Juan at Marshalltown location has been friendly, helpful, and super responsive. Thanks Juan.
John S.I paid for a utility dolly and two furniture dollys and were told that location just doesn't carry them and I'd be refunded. The man working was incredibly rude and didn't offer any suggestions or solutions when I mentioned I needed furniture dollys. Won't be utilizing UHaul again as a result of this experience.
Thomas D.Only one person working. Had to wait too long to get checked out. Trailer was missing parts. Extra 10-15 minutes to locate spare parts. Letti was nice, but spread too thin at checkout.
Dane P.When I returned the trailer today I dealt with a young man named Juan. He was an exceptional guy and made a stressful, difficult and expensive situation much easier to swallow. Take care of him...the ability to maintain a professional, helpful and courteous attitude, all the while being forced to deal with people often at a tough crossroads in their lives, says alot about his character and peeps like that r few & far between. That can make the diff between a business that earns a black eye and one that is everyone's 1st choice!!!!
Mike D. | Online Move InFast and easy return. Great Customer Service
Mandy G.Great customer service
Ed C.Issues with billing and meeting the terms of the the truck rental agreement that where placed by the orgional location.
James F.Love having you guys as a place to store my things during a hard time I was going through. If I had any questions or problems you guys were excellent at answering my questions and quickly solving any problems that I might of had.
Rhonda L. | Overall ExperienceTongue jacks on the trailers would be nice. More d-ring tie downs would help to secure loads.
Don D.Very pleased
dan W.Easy. Fast. No hassle.
Holly H.Made a reservation, but when I got there, Scott seemed like he was entering all my info for the first. I reserved a utility dolly, Scott said they didn't have any left. He told me just because someone reserves 1 online doesn't mean they will get 1. Said I could rent an appliance dolly for $10. Scott was lacking in customer service skills. I have used uhaul 2 other times, with no problems. The driver's side door would not shut tightly unless someone standing outside pushed it shut with much force. Disappointing experience.
Mary D.Nice showroom and friendly staff . Checked back in early and the staff was happy to jump right in and I was on my way in no time .
Jerry L.I find the storage unit clean and easy to get to
Linda M. | First ImpressionsThe truck we rented had a drivers seat that leaned towards the door. the truck leaked water and ruined show brochures. we had overnight three more boxes to our location at a cost of $400. The back latch was hard to close because someone had dented it. The truck appeared to be turned and just parked w/o inspection.
Thomas C.It was not terrible. The truck was dirty in the cab. This is fine and not unexpected. Customer service was just average also. Not friendly, but not rude. No information given about how to return the truck or even an inquiry if I had questions. I have rented from here before and had better interactions with the staff. The truck worked fine so I would recommend this location.
Larry L.Love their indoor loading dock for the climate controlled storage.
Bruce L.Great service keep it up.
XAVIER C.Wonderful, prompt service. Showed me around and was very helpful with getting in and out.
Suzie W. | First ImpressionsI was delighted with the entire experience. Staff was friendly, courteous, competent, prompt, and the equipment was just what I needed.
Gary H.One of the trailer hooks was missing the rubber keeper.
Jeffrey B.Lower your priced
Carey P.The customer service representative was very helpful & kind.
ChanDahn S.Happy with experience
KENDALL M.Tell the guys to be nicer
Carey P.Everything was as planned, except for the late fees. I thought I was on month-to-month. The drive-in door didn’t always work.
karen m. | Overall ExperienceMy experience with U-Haul storage was very good, the staff were very friendly and helpful and the storage units were clean and secure. Thank you very much!
dave w. | Overall ExperienceThe storage units are very small for the price you charge. I had a 5×10 for $75 and I have a 10×12 for $50 somewhere else.
Samantha D. | Overall ExperienceSome lights were out over units. (Hard to change if occupied I understand.) There are roof leaks. Fortunately none of my things got wet. Overall, nice set up. Thank you! 👍
Lester B. | Overall ExperienceThe unit I rented is too small for what I need so I will be upgrading soon so that way I have enough space.
Samantha D. | First ImpressionsWe didn’t have light above our storage unit when we unloaded it. Made it hard to see. Other than that, everyone was great. Good experience overall for the last two years! Bob Moore
ROBERT M. | Overall ExperienceVery professional very friendly
John H. | Overall ExperienceBuy 15 ft. moving trucks with cruise control
tim p. | First ImpressionsWe were very pleased and impressed. Will definitely use again and recommend
Pam R. | Overall ExperienceVery nice and friendly staff very easy to get in and out unload
Julie G. | Online Move InThe staff was so friendly and helpful. They were patient and accommodating. What a great blessing to have excellent help and customer service. Like talking to family. Thanks TeamUhaul and God bless you!
BEV F. | First ImpressionsThe units have continuous climate control, lighting, privacy and security. Various sized units to satisf all needs.
James P. | Overall ExperienceI was so impressed at cleanliness and convenience
Pam R. | First ImpressionsGreat staff, very helpful & respectful always.
Marcos R. | Overall ExperienceThe guy Cayne was awesome. He made our whole experience easy and explained everything clearly to us. Made us feel like he really cared.
Ana A. | First ImpressionsReally appreciate everything about the facility. One thing to fix is that the back side outside intercom does not work. Otherwise was a great experience renting space!
Kristin H. | Overall ExperienceNo carts over in the area of my unit. And mouse traps in unit. Also 1 garage door sensor isn't working, tried twice.
Mathew N. | First ImpressionsManager Chris Hill was great. Very personable and helpful.
Joseph H. | First ImpressionsI wish the storage spaces were a little larger for the prices that UHAUL charges. I used to have a storage shed that was 15x18x20 and it cost me $80 plus tax and I had 24 hour access but there was very little security with those sheds and there weren't any available to me at this time. However, I am very satisfied with UHAUL's security. I just wish the shed's were a little larger.
randi M. | First ImpressionsNone
Benjamin W. | First ImpressionsEvery person I dealt with was very friendly and helpful. Great staff!
Blake R. | Overall ExperienceGreat experience overall
Alast R. | Online Move InOver all happy with storage service and assistance. However frustrating when garage doors won't open. And drive in area often cluttered with debris. O
Judi S. | Overall ExperienceChris was very helpful and explained everything. The drive in was great and having access to the carts was a plus!
Lane G. | First ImpressionsVery easy and did it all online!
Ramona V. | Online Move InVery nice facility. Inside loading area was awesome! It poured rain while I look added in the dry!!
Rodney K. | Overall ExperienceGood service
Donna H. | First ImpressionsVery good service and friendly staff.
James K. | Overall ExperienceChris Hall is a great manager and keeps the building looking great while taking great care of his customers.
bobbi s. | Overall ExperienceEmployee Todd was awesome. His attention to service is beyond compare!
Randolph B. | First Impressions