Comentarios del cliente para U-Haul Moving & Storage of Marlboro
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Marlboro
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Louis G. en
I reserved a van online and order was confirmed, Day before pickup was called and told for the van i had to drive over 20 minutes to pickup the van, not at the location that i selected, I ended up with a larger truck as i did not want to be inconvenienced. When i picked up the truck the lady at the store said they never allow one way rentals of the van from this location. If that is the case then why was my ordered confirmed, The first lady was also very rude. She said when i got the link if i had any questions to come back in, i immediately came back in and she disappeared for 30 minutes. FInally a nice lady came and went over all the damage with the x Marks, How do you expect someone to see all the xmarks especially those high up and the small unclear picture in the link. there were x marks everywhere. I would not recommend uhaul after this experience. U have rented before and did not have this issue.
jeff s. en
I have t say everyone is very nice and accommodating. The only thing that I would like to suggest that there would be some sort of lighting in the unit. It is very hard to see once inside the unit..
Donna M. en
It was a wonderful experience. No complaints
Andrew S. en
There was some confusion with the online booking. Otherwise, it was all good. If the need for a U-Haul rental arises in the future, I will use this location.
Margaret M. en
The people at U-Haul Moving & Storage go above and beyond to make the moving experience as painless as possible whether it be just a few items or a truckload. Their suggestions are helpful and they are truly friendly and kind. I wish the climate controlled storage had an elevator so I could move my long-term storage unit over to their facility. I recommend using this U-Haul location to everyone I know.
Antonia L. en
I would do nothing. This location is beyond excellent. The people are extremely nice and helpful. They were a breath of fresh air during a very stressful move.
Erin Q. en
Christopher was a great help. Very friendly as well.
James V. en
great agent and location
Timothy Z. en
Excellent! Great job!
Nicholas S. en
I've used U-Haul in the past and have always been happy with the service, but with my most recent rental, Chris at the Englishtown, NJ location went above and beyond to help the move go smoothly. With the looming hurricane Dorian approaching, I decided to move an apartment using the U-Box-It product instead of driving down. Chris made recommendations and gave us advice on how to pack the pod to fit everything in, and gave helpful advice with all the random questions that pop up along the way.
Erik K. en
Christopher Ernst was a pleasure to work with
Louise M. en
Representative there was great. Very well informed and prompt and courteous but the equipment I received there was faulty.
michael R. en
The U-Box was perfect size for our needs getting things from NJ to GA. Great experience. Only process improvement would be better communication at both ends on pick-up and delivery times. Maybe supply a local number at each end or text messages giving ballpark times.
Lisa S. en
Stop charging double for mileage on weekends and/or offer packages for long trips.
bob G. en
Inside of trailer could have wiped down
Angela D. en
I did have a problem uploading pictures onto the site when I returned it after hours. I was charged. I also could not reach anyone at the Englishtown location and was on the phone with UHaul for over 40 minutes while I was at work. This really needs attention. Otherwise, I will use UHaul again. Thank you.
Anthony P. en
The app did not give instructions on what to do with the lock for the back of the truck. Upon pick up, the keys were locked in the back of the truck and a code was given to me to unlock the back and retrieve the keys. However the drop off location only had a key drop box. When I inquired about what to do with the woman inside, she gave me a very undeserved attitude and basically treated me like I had no business even talking to her. I just left the keys in the box and lock in the bed and a very poor taste in my mouth for using this service, and uhaul in general for the future.
Meghan D. en
The gentleman that helped close my account was fantastic. Helpful. Friendly. Professional.
joseph D. en
Courteous. Thorough. Accommodating. Extremely helpful.
Alexander B. en
All good
Geoffrey H. en
Nice people at the desk. Very helpful. Easy experience. Great truck.
Raul P. en
The office was unattended for 10 minutes upon my arrival. The storage unit size is less than advertised (10 x 20) is more like 9.5 X 18.5 instead. Very slow process for signing contract.
Robert V. en
Best experience I ever had with storage facility. Pleasant staff and easy, simple contract for move in. Thanks. And highly recommend this facility.
Barry K. en
Very helpful and always available to assist
Bonnie C. en
Dawn was very helpful, friendly, courageous and professional. Thank you Dawn for all your help
Barry K. en
Everybody was extremely nice and went above and beyond to help. I was extremely grateful that there was a forklift on site to help me unload and store a valuable piece of equipment.
LEONARD B. en
Great and Helpful Service! Thank You, Ms. Ward............
fred h. en
Facility was very clean easy to navigate. Prices were very good.
Dean w. en
Very accommodating Very clean secure facility
CHRISTOPHER S. en
we had no problems with the marlboro facility; we were just looking for something closer and smaller
bruce s. en
Poorly maintained units. The handle on my unit was rusted through.The door fell off its springs/rack and would recoil at the top after fighting it to stay up. Reported & never fixed. Dangerous
teresa l. en
I rented an outside lot to store my RV. I sold the RV & no longer need the space. Everything was great!
deborah f. en
Super nice people. Professional and on top of things
Bonnie A. en
I never went to the facility. I did everything over the phone. I cannot explain how helpful the staff was. They did everything they said they would and more. I would only use u-haul in the future
Joseph B. en
I always received great attention and care by the staff at U-Haul! I would highly recommend it to anyone I speak with. Thanks for all of your help over the years!!
SEAN M. en
The General Manager, Dawn was rude and condescending.
Lara S. en
great space thanks
Lara S. en
all good
Melissa S. en
Problems w auto pay and late fees. Ended up moving out of facility after it was not resolved after 2 months
CATHERINE A. en
Dawn was very helpful and nice to deal with . Thank you
Anthony C. en
I had a reservation for a storage bin but cancelled it as it wasn't needed anymore. However everyone concerned was professional and courteous.
debbie f. en
Dawn is very attentive to our needs. The place is clean.
Katheryne W. en
Dawn was very helpful and considerate.
LESLIE AND HAROLD M. en
Staff is super nice & very helpful..... Dawn, Vicki, Athena & Chris are great....
Leslie and Harold M. en
The staff is super helpful at all times.... They are super friendly, helpful & knowledgeable: Dawn, Vicky, Athena and Chris...
louis s. en
used before and will use again