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JIMMIE M.Customer Reviews for U-Haul Moving & Storage of Markham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like cigarettes and gave me a headache. The attendant did attempt to resolve the issue but it still smelled and made me sick.
EDDIE F.The truck I wa given had a very shaky wheel which I felt unsafe in and the passenger side door was hard to get open from the inside because the handle was partially attached.
Tonia T.Just keep what you're doing excellent job!
LAMONT H.Rude customer service when returning the truck.
WALLY Z.I was pre charged for miles I didn't use
DESHARA S.Awesome customer service, equipment great, return very accommodating! See you again soon!
William J.Nothing
KIMBERLY K.You can acknowledge customer as they enter the door and let them know you will be with them shortly if you have another customer. I waited entire 30 minutes before service and I have a scheduled pickup for 9:30 and never got spoken to or waited on until 10:00. I requested a van not a 10' truck. I was disappointed because I reserved what I needed.
TONI T.Communication with your customers. And much better service from your employees.
BRYANT J.I know there is always room for improvement but in this case everyone did an excellent job special thanks to Taylor the young lady that handled the business for me
EARNEST K.I hate 😒 your Automated system
James N.Ms. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.
Karren P. | Overall ExperienceI was treated completely unfair and disrespected by the young salesperson.
RONNIE L.Everything was just fine....
LYDARA T.Manager was very polite, professional and attentive.
SAM H.Ms. Vernita always makes sure I'm good!! The crew is always professional. Signed, your favorite late person!
KARREN P.You can improve by not giving away reserved vehicles without confirming the appointment.
ANGEL H.Overall great customer service
STEPHANIE H.The Customer service I received was exceptional they are doing a great job keep up the good work 🙂
CARMERDETTA A.This location has the worst ever customer service. A older African American man raised his voice and directed to park truck near the wall. However refused to help me check the truck in. The guys customer service terrible. Truly Solomon Yemani
SOLOMON Y.Nothing
SCOTT D.I didn't get the dolly that i paid for ! I also told the person behind the counter where's my dolly still never got it ! Had to to carry everything witch sucks cuss I thought uhaul was better
ODAY A.Everything was excellent. This is the only location I use. Very friendly staff, clean facility. Gas station right new door makes very convenient. Manager always greet you when you walk in. Overall excellent experience
Latunia C.I'd suggest a little more info from the office staff on what to expect when renting. I've used U-Haul several times over the years; this time the rental process was very different...I needed a smart phone to check-in. I'm glad I had it with me.
ISAIAH A.They need to let people go to the location closest to them! They should not force people to go more miles than needed. Be more Client centered.
Tunesia W.excellent customer service at the location and very smooth rental experience. very well deserved 5 stars to Markham Uhaul
JONATHON M.Excellent service and extremely patient!
DEANGELA R.My location and pickup time was changed day of without notice. The price I paid was not the price I agreed to when I reserved the truck. Customer service on site was not helpful.
DENNIS H.The gentleman who accepted the truck after the rental was extremely polite and helpful
Kathleen O.Great Service from Outstanding professionals
Robert M.Venita was extremely pleasant for it to be so early in the morning. She displayed excellent customer service skills. She acknowledged me as soon as I walked in the store which is rare these days. The store was extremely clean and organized. I was having issues with my phone because I was out of data so I connected to the guest Wifi. I was becoming anxious, but she was really patient and remained professional the entire time and walked me through the steps I was having issues with. She walked me out and explained the entire return process to me. Upon return, my friend dealt with Tom who he said was just as friendly. I'm left to assume the management at this location is great. Company ethics usually go from the top down and to find 2 wonderful employees let me know that the hiring process in place is working.
YOLANDA P.Nothing. The female clerk in the morning was very friendly. The male clerk receiving the truck back was very friendly.
JEFF M.Reliable, affordable equipment ready when I am.
Archie S.Friendly staff quick and simple pickup and return. I was initially sent to a dealer and had a terrible experience but the svc line rep changed my reservation to this location and got me settled within 30mins.
CHRISTINA M.I had a pleasant experience working with Thomas !
Robert M.The customer service was amazing and made my experience sooooo easy!!
Maggie F.Nothing. The staff was helpful and professional
RICHARD ALAN T.Get rid of that nasty attitude lady that works there……
Debbie A.Computer went down at the time I was checking in the agent had to go to manuel check in
Glen B.Nothing as always this location delivers the best service.
ken S.Notify customer if additional equipment which was ordered on line, is not available. I ordered a furniture dolly with the truck rental and it was not available at pick up. It would help to know that prior to pick up. Poor customer service at desk.
JEFFREY W.Please have more one way vehicles. Every vehicle was in town and I had to rent a 15 foot truck for just a bedroom set. The staff was helpful as could be but this was a terrible inconvenience
RASHUN H.Fast& friendly.
JOSEPH E. | First ImpressionsThank you a million
Marcus W.We brought the van back she said the scratches on there we had did when they was already on there
ashley P.Everything was just perfect. I loved the online reservation process and the staff was kind and extremely helpful. I will definitely be back when I move again!
Adam C.Workers should be more polite. No one answers the phone when you call.
JAIDA B.Hello. I'm reaching out to you today concerning contract 267809956 where I rented a truck on June 10, 2021 to be returned by 6:45pm June 11, 2021. I have a couple of concerns and am unhappy in a few areas. First I am a senior citizen who lives alone and moved due to needing to downsize and cut living expenses. Due to my help being four (4) hours late arriving because of personal problems of their own we were late getting the truck loaded and by the time it was loaded it was rush hour on Friday. I called the rental office to explain the situation and stated that I would be late returning the truck but would return it the same night and would try to get there by closing time. The woman that took the call said she would put down that I would be there by 8pm or maybe it would be after hours. She also said that the system was charging me for another day but she would transfer me to customer service to see if they could waive the extra charge. After being on hold waiting for about 30 minutes for the rental office I was transferred to customer service where I waited around another 45 minutes. Customer service informed me that she couldn't waive the fee and that I would have to pay for an additional 24 hours. I let her know that if I was going to be charged for another full day then I would just take my time and keep the truck the full 24 hours I was being charged. The rep informed me that I couldn't keep the truck for another 24 hours because another family needed it the next morning at 8:am. I insisted that if Iwas going to have to pay for the full 24 hours I should be allowed to keep it 24 hours since that was what I was being charged for. She placed me on hold and contacted the rental location. When she came back on the line I was informed that I would have until 7:45pm to return the truck at no additional charge but if I wasn't there by that time I would be charged the full 24 hours- though they were renting the truck out the next morning so in essence I would be paying for time for a truck and at the same time some one else would also be paying for the same truck. When I arrived at the new location the leasing agent who had not given me the keys to the apartment delayed me further which cost me valuable time trying to get the truck back by 7:45pm. On the way back to return the truck I was further delayed due to night time road construction. After all of this not only was I billed for the full 24 hours for the truck but also for another full day of insurance. Though none of my delays were the fault of U-haul ( whom I alway use when moving or need storage), I feel that U-haul taken advantage of the situation and charged for the full day even though U-haul was not losing one dime and it was closed and was not going to rent the truck until they opened the next morning- the truck was sitting on the lot all night just as it would have if I had made the return at closing time. Since I wanted to keep the truck for the full 24 hour that I was being charged extra and was told I couldn't because it was to go to another customer I feel I should not have been billed for the full 24 hours nor for the extra day for insurance. Lastly, I took the toll road going north on I294 from Oak Forest, IL to Waukegan, IL on Friday June 11, 2021 and there were no attendees to collect the tolls. I tried to find the tolls online last night so that I could pay them but the license plate number (AE 87643) for the truck I used but it didn't come up. I would like to get this taken care of before it becomes a violation and U-haul charges me more extra fee. What should I do?
Thabit S.Customer service was not good; down right rude would be more accurate. My spouse and I both tried to seek help from the same person and came away feeling the same way m. So sorry to have bothered her!
Dwight L.I had a great experience and the personal was very helpful! Maybe there is something to but I didn't see it ! Of course, the returning area for the trucks is way too small when there is one truck returned another truck can't be lined up because then it turns into blockage for customers entering the parking lot! Other than that, I am happy with the service!!
ORLANDO S.0.99c a mile is craziness, also the cardboard that was in the window, there were no instruction in the return instructions on what to do with it. Throw it out or save? its currently in my trunk bc I did not want to throw it out and then be charged for it later.
Westley S.Customer service
michael G.The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)
fern T. | First ImpressionsLoading area several times were not well maintained.
Deidra G. | First ImpressionsTom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.
DAMIAN W. | First ImpressionsYou guys were a great help yesterday. Thanks!
Daniel V. | First Impressionsstaff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!
Cathleen D. | First ImpressionsVernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.
Lashance F. | First ImpressionsI have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.
Chantal L. | First ImpressionsShe was such a delight very personable and awesome customer service
LUCILLE W. | First ImpressionsThey were very nice and patient...
Diamond w. | First ImpressionsI rented a parking space service was excellent
george w. | First ImpressionsCustomer service communication should improve. I did not feel welcomed as a patron.
Michael O. | Reservation