Customer Reviews for U-Haul Moving & Storage of Mankato

4,392 comentarios

1721 Madison Ave   Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

(507) 345-1044

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(507) 345-1044

1721 Madison Ave
Mankato, MN 56001
(Across from Grizzly's next to Slumberland - Half way between Victory and 22)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
1.0

I was over charged. And I didn't receive the text or email asking me to check over the vehicle to leave the lot until after I was already driving away. Alan Meier - ameier@gustavus.edu - 507-351-5881

Alan M. 
Rating:
5.0

Customer did not leave a comment.

sharon Y. 
Rating:
4.0

Lines can sometimes take awhile I understand that customers are Feast or famine could you develope self check in like big box stores than staff just takes you out to hook you up and check lights etc.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Trailer was not at specified location.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
3.0

Customer did not leave a comment.

gamal W. 
Rating:
3.0

Customer did not leave a comment.

Sally P. 
Rating:
2.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Customer did not leave a comment.

omero S. 
Rating:
4.0

Customer did not leave a comment.

Catherine M. 
Rating:
1.0

Reserved a 26' truck. Was called the day before pickup saying it wasn't available. Given a 15' truck instead. Had to pay more mileage then for a 2nd trip with the smaller truck. I paid for $14 insurance, you're trying to charge me $28 insurance. Charging a $30 fee for fuel...only started with 3/8 full to begin with. Charge started at $83 estimate, now you're trying to charge me $216!!! Most unprofessional employees I have ever seen at any establishment in my life. I will never use your service again in my life. I am a General Manager of a hotel. Your customer service is a joke. Your fees and nonsense are ridiculous.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

Dennis Y. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
3.0

I was unable to get a small truck so ended up with a large truck for a small one bedroom apartment

Carol H. 
Rating:
5.0

Smooth process. Only needed a trailer for a few hours. Pickup and dropoff was simple. Staff did a good job.

KYLE M. 
Rating:
4.0

Customer did not leave a comment.

Jennie H. 
Rating:
4.0

Rates to extend duration are a little extreme. Was suppose to have the uhaul trailer back by 12:15. I ended up thinking I would need it a little longer so I asked to extend the hours by 2 hours. Got charged basically the same amount as renting it. I ended up having is back around 12:30 instead of 2pm like I thought.

Shanna S. 
Rating:
5.0

super easy to rent and easy to drop off. mankato crew did a great job

Nathaniel F. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

This is my hometown location. They are always quick and courteous. I always recommend this location.

Dean W. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
5.0

Customer did not leave a comment.

Sabreena M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Awesome staff very helpful

nicole L. 
Rating:
5.0

Customer did not leave a comment.

Taytum E. 
Rating:
5.0

Customer did not leave a comment.

Rudolf S. 
Rating:
4.0

Customer did not leave a comment.

Blaine B. 
Rating:
4.0

Customer did not leave a comment.

Torie H. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

lester L. 
Rating:
4.0

The cargo trailer required sweeping out since there was dirt I it.

Blaine B. 
Rating:
5.0

Customer did not leave a comment.

Kary A. 
Rating:
5.0

Customer did not leave a comment.

NANCY K. 
Rating:
5.0

Very helpful!

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Thank you for making my very difficult move that much easier.

Aaron L.  |  First Impressions 
Rating:
5.0

Chris and James went beyond the call of duty to help me out with the rental and hookup of a trailer. You have good employees!

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
4.0

Customer did not leave a comment.

Heather G.  |  First Impressions 
Rating:
5.0

Couldn't recommend any improvement.

Keith A. 
Rating:
2.0

Customer did not leave a comment.

Alfonso G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Place was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.

christine m.  |  Overall Experience 
Rating:
1.0

The store didn't look open. The main guy seemed like I was a bother the entire time. Zero communication.

Alyssa K. 
Rating:
5.0

All fabulous! Thanks for great movers too!

ANNA R. 
Rating:
3.0

Customer did not leave a comment.

Lashawna T. 
Rating:
5.0

Nada

SHARON R. 
Rating:
2.0

I did not receive my $60 refund!

Eric G. 
Rating:
5.0

Thanks!

Derek B. 
Rating:
4.0

Your trailers would be better for smaller vehicles like Subaru Outbacks and Smaller SUVs if the tow bar was shorter. The extended length causes excessive bouncing and jerking.

justin W. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kristina W. 
Rating:
5.0

online check in made it much easier and quicker. Person at the desk was knowledgeable and helpful

Rick S. 
Rating:
5.0

Customer did not leave a comment.

mariem s.  |  Overall Experience 
Rating:
3.0

Got charged for a second day of rental. When was told they would put a note in the account and since uhaul is closed it would nt matter what time I got back before you opened.

Eric S. 
Rating:
4.0

The staff was great especially Alex she was a super star💥💥💥

Trema P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

abdinoor A. 
Rating:
5.0

Your manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times. I highly recommend using U-Haul of Mankato for both transportation and storage. Susan M

susan M.  |  Overall Experience 
Rating:
2.0

Felt like the help didn't want to help as was just told to unhook and drive off from where I was at without them supervising my unhooking. Just thought odd. Although the facility is very nice, they smoke in there. .

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Sharon A.  |  First Impressions 
Rating:
4.0

I was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.

Jeremy J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

Jesse J.  |  Overall Experience 
Rating:
5.0

There were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza

BETH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN H. 
Rating:
3.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Hunter R. 
Rating:
4.0

Trailers need to be swept out a little better. The last two times I've rented hear the trailers have had residual junk in them

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGG N. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
5.0

Just an explanation. The Truck Died on me when I was going to return it. Even with that Problem the Location took very good care of me. I figured that the mechanical problem was just a fluke.

CLARK S. 
Rating:
5.0

Customer did not leave a comment.

Maria R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
1.0

The big man made fun of me being Deaf. That is discrimination. I ws overcharged 22 dollars and 50 cents for no reason. I cleaned up and put gas in half as they wanted me to in Pharr. I am so upset. Please refund. Thank you.

MARK V. 
Rating:
1.0

Overcharged 22 dollars and 50 cents for no reason. I put gas in half as they said in Pharr. What the heck....I do not like the big man who made fun of me bring Deaf. What is going on????

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Charmelle D.  |  Overall Experience 
Rating:
3.0

It cost me six hundred dollars to rent a 2 wheel trailer for 11 days returning it to the same location I picked it up from. What a ripoff.

David S. 
Rating:
5.0

Jerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.

SUE C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Jerome in mankato at the Madison Avenue location is an amazing person! Helpful, courteous, hard working, friendly and very professional

DEBORAH W. 
Rating:
5.0

The general manager was so very accomodating! He is a Jem!

LUCY C.  |  Overall Experience 
Rating:
4.0

Door hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.

Ruth M.  |  Overall Experience 
Rating:
3.0

Maintain your vehicles better! Wipers were horrible at best.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

SHANE B. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
4.0

The equipment ran great. We did find out the passenger side seat belt was not functional also the padlock provided would not unlock. Did bring this to the attention of those who were working the counter upon return. They were great to work with.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

JANET B. 
Rating:
5.0

Customer did not leave a comment.

Jeronimo G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

I was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.

JAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanner D. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Better trailers. Staff that knows how to hook up trailers

AMY L. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

Better communication between U-Haul locations, between U-haul and movers and U-haul and customer!!!

Jan N. 
Rating:
3.0

I had to shovel snow to get my vehicle. I would recommend the parking lot be plowed.

Kourtney P. 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and understanding. Jerome at uhaul was particularly helpful.

kathleen d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUNA V. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE L. 
Rating:
5.0

I feel this is a real nice helpfull place

CYNTHIA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LUTHER R. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
2.0

The GM and his staff are so helpful and kind. Fantastic.

JULEE K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Great experience

TIMOTHY W. 
Rating:
5.0

55 years old used U-haul my hole always happy with them, thank you

DAVID S.  |  Overall Experience 
Rating:
5.0

Keep it going Good service

JEEVAN J. 
Rating:
5.0

Jerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.

DEBORAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Josh W.  |  Overall Experience 
Rating:
5.0

You all were so helpful and nice. Thank you

MICHELLE ERIN L.  |  Overall Experience 
Rating:
3.0

The only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.

Joye R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kyle v.  |  Overall Experience 
Rating:
5.0

This is the third time I have used U-Haul storage and they are great to deal with!

Randell k.  |  Overall Experience 
Rating:
5.0

Thank you. We had a great experience

OLUWASEUN A.  |  First Impressions 
Rating:
4.0

They were very flexible and understanding, they always where willing to answer any questions and resolve any problems.

Luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyrone r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mikayla W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Haley B.  |  Overall Experience 
Rating:
1.0

Reserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.

Brett W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edson R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haylee W.  |  Overall Experience 
Rating:
5.0

What a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!

Steve Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  Overall Experience 
Rating:
1.0

Jerome sucks! Didn’t give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that’s why it wasn’t working. He just told us what building, swipe card and enter our storage but didn’t tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more “difficult” it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.

Bla Y.  |  First Impressions 
Rating:
5.0

Jerome was very kind , helpful and explained everything to us I would recommend him to everyone.

Lisa k.  |  First Impressions 
Rating:
5.0

Totally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!

Steve Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SKYLAR K.  |  First Impressions 
Rating:
5.0

About the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..

JUSTIN C.  |  Overall Experience 
Rating:
1.0

Website never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.

ABBIGAIL o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randell k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David O.  |  Overall Experience 
Rating:
1.0

No one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.

Carter B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergey D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

antonio w.  |  Overall Experience 
Rating:
5.0

The facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!

Amanda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  First Impressions 
Rating:
5.0

We were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.

Steven A.  |  Overall Experience 
Rating:
5.0

The people there were great

FRANCES B.  |  First Impressions 
Rating:
2.0

Only upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don’t know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing

Nicholas R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey T.  |  Online Move In 
Rating:
5.0

Excellent storage and great service. Great people.

Matthew B.  |  Overall Experience 
Rating:
4.0

Jerome was very courteous and efficient.

Albert L.  |  First Impressions 
Rating:
5.0

The storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.

randy l.  |  First Impressions 
Rating:
5.0

U-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.

albert l.  |  Overall Experience 
Rating:
5.0

I have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!

SUE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

Thanks for the years of great service....i definitely will always recommend your business to my friends and relatives. Thank you!

HUbert E.  |  Overall Experience 
Rating:
5.0

This facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.

Shirley m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta S.  |  First Impressions 
Rating:
5.0

Clean, safe, secure. Friendly helpful staff.

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Y.  |  Overall Experience 
Rating:
5.0

Everything was great. Would definitely recommend to others.

Sam B.  |  Overall Experience 
Rating:
5.0

Very amiable and helpful agent.

Anthony A.  |  Online Move In 
Rating:
4.0

Jerome and the new trainee were very friendly and helpful

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
1.0

I reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!

Reagan F.  |  Overall Experience 
Rating:
5.0

Indoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Climate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.

albert l.  |  Overall Experience 
Rating:
1.0

Worker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!

cindy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NERISSA w.  |  Overall Experience 
Rating:
4.0

Jerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.

Janice K.  |  Overall Experience 
Rating:
4.0

All good

bart t.  |  Overall Experience 
Rating:
5.0

Been long term customer and always friendly and very helpful

Paul O.  |  Overall Experience 
Rating:
4.0

Might be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.

SHELLI F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Don R.  |  Overall Experience 
Rating:
5.0

I never had any issues

Alysia T.  |  Overall Experience 
Rating:
5.0

I found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.

James B.  |  Online Move In 
Rating:
5.0

They are very helpful and friendly.

Don R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bailee f.  |  Overall Experience 
Rating:
5.0

Friendly staff appreciate all there help

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie B.  |  Online Move In 
Rating:
5.0

Customer service was very friendly and helpful explaining policies and procedures for renting a storage unit.

brad b.  |  First Impressions 
Rating:
4.0

Great customer services

Sarah A.  |  First Impressions 
Rating:
5.0

Very helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!

Richard W.  |  First Impressions 
Rating:
5.0

thank you

Jenny N.  |  First Impressions 
Rating:
5.0

Nice Facility

Randy A.  |  Overall Experience 
Rating:
4.0

We had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning

MATTHEW M.  |  First Impressions 
Rating:
5.0

Quick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!

Steven A.  |  First Impressions 
Rating:
4.0

Nice clean facility with a staff who went above and beyond to accommodate my needs.

ANDREW L.  |  Overall Experience 
Rating:
5.0

Great staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!

Deb L.  |  Overall Experience 
Rating:
4.0

concrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location

Paul B.  |  Overall Experience 
Rating:
4.0

Had to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk

diane a.  |  Overall Experience 
Rating:
5.0

The gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita

Renita T.  |  Overall Experience 
Rating:
3.0

Young man registering me had trouble getting the correct name to show on receipt and order.

David O.  |  First Impressions 
Rating:
5.0

This was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.

Kristin T.  |  Overall Experience 
Rating:
4.0

Need more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.

Amy S.  |  Overall Experience 
Rating:
5.0

Friendly,

Michelle O.  |  Overall Experience 
Rating:
4.0

Very, helpful and friendly staff.

Billy E.  |  Overall Experience 
Rating:
5.0

Jerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met

Cynthia O.  |  Overall Experience 
Rating:
3.0

The waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier

GOHI D.  |  Overall Experience 
Rating:
3.0

No comments

Hassan H.  |  Overall Experience 
Rating:
3.0

I was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me

Alyssa C.  |  Overall Experience 
Rating:
5.0

The facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever

Gary H.  |  First Impressions 
Rating:
5.0

Lots of room to maneuver vehicles between buildings. Well lit facility.

kelly d.  |  Overall Experience 
Rating:
5.0

Friendly staff, accommodate our storage needs

Michelle O.  |  First Impressions 
Rating:
5.0

First off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!

Mallory M.  |  First Impressions 
Rating:
5.0

Polite and very professional staff! Clean storage area and excellent service.

Alicia A.  |  Overall Experience 
Rating:
5.0

Quality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.

Troy P.  |  First Impressions 
Rating:
3.0

Price was a bit to much for a storage unit. If corporate lowers prices, I’d be more than happy to come back.

JEREMY NORMAN B.  |  Overall Experience 
Rating:
5.0

I worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.

Terry H.  |  Overall Experience 
Rating:
5.0

it was awesome doing business with uhaul.

Jenny N.  |  Overall Experience 
Rating:
5.0

Thank you

RUTH N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!

carla W.  |  First Impressions 
Rating:
2.0

Did not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service

susan q.  |  First Impressions 
Rating:
5.0

I am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.

Terry H.  |  Overall Experience 
Rating:
5.0

The staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied

dea k.  |  First Impressions 
Rating:
4.0

Nice place with easy access

George J.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.

leon l.  |  Overall Experience 
Rating:
5.0

Just couldn’t afford it at the moment and moving cities. Loved the customer service!

Alex N.  |  Overall Experience 
Rating:
5.0

My overall experience was wonderful!

JOHN M.  |  Overall Experience 
Rating:
4.0

Staff is knowledgeable and always willing to help, Thank you!

Darrell D.  |  Overall Experience 
Rating:
5.0

Clean, friendly, knowledgeable, secure.

Karen W.  |  First Impressions 
Rating:
5.0

Well ran , helpful.

Constance D.  |  First Impressions 
Rating:
4.0

At times the card reader did not work this winter and that was a pain.

bob b.  |  Overall Experience 
Rating:
5.0

Excellent experience. Helpful, qualified, and friendly.

Michale L.  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Allison H.  |  First Impressions 
Rating:
5.0

Super helpful and easy to get signed up. Jerome was awesome!!!

mary z.  |  First Impressions 
Rating:
5.0

amazing facility! Clean, well lit, and an awesome staff. Keep up the good work.

Tina Y.  |  Overall Experience 
Rating:
5.0

The blonde woman who helped me at the desk was so nice and helpful

Chloe N.  |  Overall Experience 
Rating:
3.0

My items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.

zach h.  |  Overall Experience 
Rating:
5.0

Jerome does a good job at Mankato UHaul!

Eric O.  |  Reservation 
Rating:
5.0

Great customer service!!!

hannah s.  |  Overall Experience 
Rating:
5.0

If we need short term (or long term) storage, you will be my first choice. I had a great experience!

sam m.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Sara B.  |  Overall Experience 
Rating:
5.0

Climate controlled storage was great and the staff was always helpful.

Benjamin K.  |  Overall Experience 
Rating:
5.0

Everyone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.

jon m.  |  Overall Experience 
Rating:
5.0

Great place!

Judy T.  |  Overall Experience 
Rating:
5.0

Staff was helpful and professional from start to finish!

Karen J.  |  Overall Experience 
Rating:
5.0

Great service.

indrajee w.  |  Overall Experience 
Rating:
5.0

Very friendly

jeff f.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff

Jennifer C.  |  Overall Experience 
Rating:
4.0

Restricted hours were irritating. All your people were great!

Deb L.  |  Overall Experience 
Rating:
5.0

We had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.

KAREN M.  |  Overall Experience 
Rating:
4.0

Fine except customer service people were too few.

michael j.  |  Reservation 
Rating:
4.0

Well done, thank you for this opportunity to be efficient, safe, and cost effective.

Cecilia W.  |  Overall Experience 
Rating:
5.0

Those who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..

Stephen G.  |  Reservation 
Rating:
5.0

Fast and friendly service.

Russell H.  |  Reservation 
Rating:
5.0

Only issue was they read

Catherine S.  |  Overall Experience 
Rating:
5.0

Thank you for all your good customer service.

Pennie t.  |  Overall Experience 
Rating:
5.0

We've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA

Jack R.  |  Overall Experience 
Rating:
1.0

Worst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!

corey o.  |  Overall Experience 
Rating:
5.0

Very easy to work with. Pleasant people with the willingness to help.

Kevin H.  |  Overall Experience 
Rating:
5.0

All was excellent

Audrey R.  |  Overall Experience 
Rating:
5.0

Very clean and easy access to the unit even on the top floor!

Catherine S.  |  Reservation 
Rating:
1.0

According to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you

Sonya N.  |  Reservation 
Rating:
5.0

Fantastic business

chad s.  |  Overall Experience 
Rating:
1.0

Terrible

Makayla R.  |  Overall Experience 
Rating:
5.0

Among the very best Storage Facilities I have encountered.

Carl W.  |  Overall Experience 
Rating:
4.0

When moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.

Trisha T.  |  Overall Experience 
Rating:
5.0

Personnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost

Susan M.  |  Overall Experience 
Rating:
5.0

Worked well for our needs, nice climate controlled storage.

Michael C.  |  Overall Experience 
Rating:
1.0

You are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.

Loralea B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba