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sharon Y.Customer Reviews for U-Haul Moving & Storage of Mankato
Testimonials From Recent Customers
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Lines can sometimes take awhile I understand that customers are Feast or famine could you develope self check in like big box stores than staff just takes you out to hook you up and check lights etc.
LEE T.Trailer was not at specified location.
Jon H.Reserved a 26' truck. Was called the day before pickup saying it wasn't available. Given a 15' truck instead. Had to pay more mileage then for a 2nd trip with the smaller truck. I paid for $14 insurance, you're trying to charge me $28 insurance. Charging a $30 fee for fuel...only started with 3/8 full to begin with. Charge started at $83 estimate, now you're trying to charge me $216!!! Most unprofessional employees I have ever seen at any establishment in my life. I will never use your service again in my life. I am a General Manager of a hotel. Your customer service is a joke. Your fees and nonsense are ridiculous.
Adam H.I was unable to get a small truck so ended up with a large truck for a small one bedroom apartment
Carol H.Smooth process. Only needed a trailer for a few hours. Pickup and dropoff was simple. Staff did a good job.
KYLE M.Rates to extend duration are a little extreme. Was suppose to have the uhaul trailer back by 12:15. I ended up thinking I would need it a little longer so I asked to extend the hours by 2 hours. Got charged basically the same amount as renting it. I ended up having is back around 12:30 instead of 2pm like I thought.
Shanna S.super easy to rent and easy to drop off. mankato crew did a great job
Nathaniel F.This is my hometown location. They are always quick and courteous. I always recommend this location.
Dean W.Awesome staff very helpful
nicole L.The cargo trailer required sweeping out since there was dirt I it.
Blaine B.Very helpful!
ROBERT L.Thank you for making my very difficult move that much easier.
Aaron L. | First ImpressionsChris and James went beyond the call of duty to help me out with the rental and hookup of a trailer. You have good employees!
Greg W.Couldn't recommend any improvement.
Keith A.Place was always secure, and kept clean. The staff was friendly and helpful, in particular my thanks goes to the manager Jerome who has been incredibly helpful throughout the five year I have been at this facility.
christine m. | Overall ExperienceThe store didn't look open. The main guy seemed like I was a bother the entire time. Zero communication.
Alyssa K.All fabulous! Thanks for great movers too!
ANNA R.Nada
SHARON R.I did not receive my $60 refund!
Eric G.¡Gracias!
Derek B.Your trailers would be better for smaller vehicles like Subaru Outbacks and Smaller SUVs if the tow bar was shorter. The extended length causes excessive bouncing and jerking.
justin W.online check in made it much easier and quicker. Person at the desk was knowledgeable and helpful
Rick S.Got charged for a second day of rental. When was told they would put a note in the account and since uhaul is closed it would nt matter what time I got back before you opened.
Eric S.The staff was great especially Alex she was a super star💥💥💥
Trema P. | Overall ExperienceYour manager Jerome does an excellent job! He deserves high praise for a job well done. His staff has also been courteous. We have used their services many times. I highly recommend using U-Haul of Mankato for both transportation and storage. Susan M
susan M. | Overall ExperienceFelt like the help didn't want to help as was just told to unhook and drive off from where I was at without them supervising my unhooking. Just thought odd. Although the facility is very nice, they smoke in there. .
WILLIAM D.I was nit aware of where to go to enter my pin, so I wound up setting off the alarm at first.
Jeremy J. | Online Move InThere were multiple sizes of units, which was great. The facility was warm, which was great for the winter months. The staff was extremely helpful every time I was into the office, which was 3 times. The only thing that needs improvement is the card swipe system that gives you entrance to the facility. It is confusing getting as well as securing it when you leave. You need a better, user-friendly card system. When I was there on a couple occasions I was not the only one having difficulties. Thank you being such a great business in the Mankato area that people can use. Beth Kozitza
BETH K. | Overall ExperienceTrailers need to be swept out a little better. The last two times I've rented hear the trailers have had residual junk in them
KEVIN S.Just an explanation. The Truck Died on me when I was going to return it. Even with that Problem the Location took very good care of me. I figured that the mechanical problem was just a fluke.
CLARK S.The big man made fun of me being Deaf. That is discrimination. I ws overcharged 22 dollars and 50 cents for no reason. I cleaned up and put gas in half as they wanted me to in Pharr. I am so upset. Please refund. Thank you.
MARK V.Overcharged 22 dollars and 50 cents for no reason. I put gas in half as they said in Pharr. What the heck....I do not like the big man who made fun of me bring Deaf. What is going on????
MARK V.It cost me six hundred dollars to rent a 2 wheel trailer for 11 days returning it to the same location I picked it up from. What a ripoff.
David S.Jerome Fehn, the Mankato MN manager, went over and above board to provide excellent service. He should be commended as an example of hard work, effectiveness and enthusiasm for his job in a world where these qualities are less often seen.
SUE C. | Overall ExperienceJerome in mankato at the Madison Avenue location is an amazing person! Helpful, courteous, hard working, friendly and very professional
DEBORAH W.The general manager was so very accomodating! He is a Jem!
LUCY C. | Overall ExperienceDoor hardware (door closer at top) on pull door for entry to building was noted broken several months ago and remains broken.
Ruth M. | Overall ExperienceMaintain your vehicles better! Wipers were horrible at best.
JAMES M.The equipment ran great. We did find out the passenger side seat belt was not functional also the padlock provided would not unlock. Did bring this to the attention of those who were working the counter upon return. They were great to work with.
JOEL S.I was very happy with the storage unit and the building it is in. There were always carts available for use. The building was well lit, clean, and secure and the other renters I met were all nice and friendly. I would definitely recommend you to friends.
JAN H. | Overall ExperienceBetter trailers. Staff that knows how to hook up trailers
AMY L.Better communication between U-Haul locations, between U-haul and movers and U-haul and customer!!!
Jan N.I had to shovel snow to get my vehicle. I would recommend the parking lot be plowed.
Kourtney P.The staff was very helpful and understanding. Jerome at uhaul was particularly helpful.
kathleen d. | Overall ExperienceI feel this is a real nice helpfull place
CYNTHIA S. | First ImpressionsThe GM and his staff are so helpful and kind. Fantastic.
JULEE K.Great experience
TIMOTHY W.55 years old used U-haul my hole always happy with them, thank you
DAVID S. | Overall ExperienceKeep it going Good service
JEEVAN J.Great service!
THOMAS B.Jerome is the best employee your business could ever have. I've worked with him off and on for over 10 years. He's always friendly, dedicated, efficient, hard working and kind. You are lucky to have hm.
DEBORAH W.Jerome is an amazing employee. You are lucky to have him. He is always professional, extremely efficient, dedicated and friendly. I highly recommend his location to all my friends and family.
DEBORAH W. | First ImpressionsYou all were so helpful and nice. Thank you
MICHELLE ERIN L. | Overall ExperienceThe only bad thing is that I moved out, your employee even helped me move but I got charged and a pre-lien was put on. James remembered who I was and removed it though.
Joye R. | Overall ExperienceThis is the third time I have used U-Haul storage and they are great to deal with!
Randell k. | Overall ExperienceThank you. We had a great experience
OLUWASEUN A. | First ImpressionsThey were very flexible and understanding, they always where willing to answer any questions and resolve any problems.
Luis C. | Overall ExperienceReserved unit months in advance. Yet was told not available when I came to get. Second time. Never again.
Brett W. | Overall ExperienceWhat a great location! The drive up storage unit was clean and handy to load and unload. We will be back again in the future either for storage or to rent a truck!
Steve Z. | Overall ExperienceJerome sucks! Didn't give us proper information on how to utilize storage, as this is our first time renting a storage! We were running back and forth but ended up using the wrong swipe system and that's why it wasn't working. He just told us what building, swipe card and enter our storage but didn't tell us which system, there is two on our building and how storage works except what we cannot put in it and disarm before opening. Also, made reservations and he made it difficult to process, explaining how much more "difficult" it is to get it on the spot when I reserved it ahead of time! He also took a LONG smoke break before greeting us.
Bla Y. | First ImpressionsJerome was very kind , helpful and explained everything to us I would recommend him to everyone.
Lisa k. | First ImpressionsTotally perfect check in. She told me how to disarm and arm the alarm for my unit. Storage unit was clean. Just a great experience overall!
Steve Z. | First ImpressionsAbout the only thing I would change would be, in the climate control units, have the bathroom entrance on the INSIDE of the building. In the winter it gets kind of cold!! Oh and the sliding door needs to be fixed! Random people could be walking in off the street..
JUSTIN C. | Overall ExperienceWebsite never worked and no one tried to ever help me fix the issue. Once I canceled my lease for a storage unit, I was harassed with messages asking to review Uhaul. I received 13 messages in different forms being asked to review.
ABBIGAIL o. | Overall ExperienceNo one was working at the u-haul facility at my appointment time. I showed up at 10am to not have a single worker show up till 11:40am.
Carter B. | First ImpressionsThe facility was always well lit, spotlessly clean, secure, and the staff were wonderfully helpful answering questions, cutting locks when I misplaced keys, and finding the best options for moving out and in. Thank you much!!
Amanda O. | Overall ExperienceWe were fortunate to have your storage facility in Mankato close enough to Blue Earth where our mom lived, and that the storage units were practically new and were in wonderful, clean condition. After our mom passed away in late 2019, we were able to safely and securely store many of her smaller belongings until we were ready to distribute them to family members just recently. Should anyone in our family need storage again some day, we won't hesitate to rent there again.
Steven A. | Overall ExperienceThe people there were great
FRANCES B. | First ImpressionsOnly upon arrival, we were informed our reserved rental unit was not available and we would have to choose other units. I don't know why we were not informed of this prior. We had to settle for another offering but this only offered heat instead of the desired climate control. This was fine for now but the heat was clearly not working in the rental building. We were also not allowed a price break to compensate for the inconvenience, or much flexibility. I did acknowledge the heat issue with the staff, who indicated they would contact the manager. Have not been back yet to check on this, but will soon. Staff was friendly but not too helpful in this experience for us. Overall, disappointing
Nicholas R. | First ImpressionsExcellent storage and great service. Great people.
Matthew B. | Overall ExperienceJerome was very courteous and efficient.
Albert L. | First ImpressionsThe storage unit was very clean and very accessible. We appreciated the moving carts that were there for us to use and the large capacity of the elevators.
randy l. | First ImpressionsU-Haul phone app was really helpful to make the checkout process very easy and quick. Storage facility was very nice and clean and easily accessible. All staff were very helpful for my original rental and the change I made when my needs changed as well as my final checkout.
albert l. | Overall ExperienceI have been immensely satisfied with both the quality of the storage facility and the staff. With the need to keep my units for a time even after a move to a different state, I felt comfortable knowing that U-Haul can track any entrance to my unit. Jerome, the manager at my location, has been exceedingly knowledgeable, professional, and goes above and beyond in service to all of his customers. Kudos to Jerome and U-Haul!
SUE C. | First ImpressionsThanks for the years of great service....i definitely will always recommend your business to my friends and relatives. ¡Gracias!
HUbert E. | Overall ExperienceThis facility was just what we needed as we transitioned homes and needed some extra storage for a time. Very pleased with the facility, staff and services and we would use again.
Shirley m. | Overall ExperienceClean, safe, secure. Friendly helpful staff.
JOHN S. | Overall ExperienceEverything was great. Would definitely recommend to others.
Sam B. | Overall ExperienceVery amiable and helpful agent.
Anthony A. | Online Move InJerome and the new trainee were very friendly and helpful
Jacob R. | Overall ExperienceI reserved a unit online 2 weeks ago. When I went to pick it up, I was given a unit much smaller than my original reservation. I was told they were over reserved and that there was nothing else that could be done. I immediately checked out of my unit and demanded a refund. The manager was not the nicest and kept blaming the error on the internet system. This was a huge inconvenience as I needed to begin moving into my unit on the day I picked it up. I will not use uhaul ever again for this reason. Very disappointed!
Reagan F. | Overall ExperienceIndoor storage was great. You have a card to get in, there are sliding doors and carts for convenience. Very clean and the temperature is controlled which I liked.
MICHAEL M. | Overall ExperienceClimate controlled storage is great. Easily accessible, handy carts and elevator. Still renting, but dropped down to one unit now with reduced storage needs for now.
albert l. | Overall ExperienceWorker need to improve on how they explain problem solutions. Always blaming upper management for not doing anything when they send work repair requests in . language of workers need to improve! Workers need to realize .. people want service and product quality.. NOT MONEY OFF !!!
cindy s. | Overall ExperienceJerome was very nice to work with when I moved out of my 2 units. He did everything he could to be helpful.
Janice K. | Overall ExperienceAll good
bart t. | Overall ExperienceBeen long term customer and always friendly and very helpful
Paul O. | Overall ExperienceMight be helpful to hire another person. I always have to wait and the staff seems to be in a hurry.
SHELLI F. | Overall ExperienceExcellent customer service
Don R. | Overall ExperienceI never had any issues
Alysia T. | Overall ExperienceI found everyone working there to be friendly and very helpful. Whatever small issues I had were quickly resolved. I am very satisfied.
James B. | Online Move InThey are very helpful and friendly.
Don R. | First ImpressionsFriendly staff appreciate all there help
ROBERT B. | First ImpressionsCustomer service was very friendly and helpful explaining policies and procedures for renting a storage unit.
brad b. | First ImpressionsGreat customer services
Sarah A. | First ImpressionsVery helpful staff. The process went very smoothly. I am very impressed about how clean the building and units are. Very, very nice!!! Thanks!!
Richard W. | First Impressionsthank you
Jenny N. | First ImpressionsNice Facility
Randy A. | Overall ExperienceWe had good service because your employee was very helpful, but he was trying to help multiple customers at the same time, he did a great job!! You need to have more than one employee on a sat morning
MATTHEW M. | First ImpressionsQuick, easy process getting a storage unit. Reserved unit online, then stopped a couple days later at the office to pay 1st month's rent & get the access card to the building. Wonderful experience!
Steven A. | First ImpressionsNice clean facility with a staff who went above and beyond to accommodate my needs.
ANDREW L. | Overall ExperienceGreat staff all the way around but your maintenance gal was exceptionally friendly and conscientious!!!
Deb L. | Overall Experienceconcrete pads by outdoor storage units need to be addressed. this is a long-standing issue for this facility. otherwise a 5 star location
Paul B. | Overall ExperienceHad to wait for an employee to show up when I checked out of my unit, and when my family rented a trailer, we had to wait and it had a nonworking taillight. alsonorefundsforonlyusing4awk
diane a. | Overall ExperienceThe gentleman helping us Sunday was working alone and had a morning full of things going differently than planned and he was kind, patient and friendly. I would hire a staff person like him. Renita
Renita T. | Overall ExperienceYoung man registering me had trouble getting the correct name to show on receipt and order.
David O. | First ImpressionsThis was an excellent way to store college items over the summer. It made moving back into the dorms so much easier than if we had to transport it from home.
Kristin T. | Overall ExperienceNeed more staff so that the person in the store dies not need to leave. Waited along time while no one was even around in the store/office.
Amy S. | Overall ExperienceFriendly,
Michelle O. | Overall ExperienceVery, helpful and friendly staff.
Billy E. | Overall ExperienceJerome went above and beyond!! Very professional and even though very busy took the time to make sure all my needs were met
Cynthia O. | Overall ExperienceThe waiting time at the front desk is horrible... you can be easily waiting for an hour in the line. Uhaul needs to hire more people to make it easier
GOHI D. | Overall ExperienceNo comments
Hassan H. | Overall ExperienceI was not informed of no refunds. I had my storage unit for 12 hours&never once stepped foot in it&was told I could not have a refund and then listened as they sold it to the person that was behind me
Alyssa C. | Overall ExperienceThe facilities were really nice. The staff was very courteous, patient and very professional. Took the time to show me the storage unit and how it works etc. One of my best u haul experiences ever
Gary H. | First ImpressionsLots of room to maneuver vehicles between buildings. Well lit facility.
kelly d. | Overall ExperienceFriendly staff, accommodate our storage needs
Michelle O. | First ImpressionsFirst off, I misspelled Jerome's name on my first review - I'm so sorry!! Secondly, this is a GREAT crew! The level of service and professionalism tops the charts! We will always recommend!!
Mallory M. | First ImpressionsPolite and very professional staff! Clean storage area and excellent service.
Alicia A. | Overall ExperienceQuality service. Easy to work with. Hard working crew to get all the customers serviced that were in line as quick as possible.
Troy P. | First ImpressionsPrice was a bit to much for a storage unit. If corporate lowers prices, I'd be more than happy to come back.
JEREMY NORMAN B. | Overall ExperienceI worked with Barb and Jerome. They are excellent. If I could find a facility where I live in McLean, VA like the Mankato facility, I would be ecstatic.
Terry H. | Overall Experienceit was awesome doing business with uhaul.
Jenny N. | Overall ExperienceGracias
RUTH N. | Overall ExperienceVery friendly and helpful!
carla W. | First ImpressionsDid not register my rental as promised....clueless help when I came in to get my unit and pay ....terrible service
susan q. | First ImpressionsI am very happy with the excellent customer service provided by Barb and Jerome. Outstanding team! The facility is the best storage facility I have seen. Getting stuff in and out is easy.
Terry H. | Overall ExperienceThe staff was very responsive to a recent computer glitch which showed that my unit was vacated when in actuality it was still occupied
dea k. | First ImpressionsNice place with easy access
George J. | Overall ExperienceThe staff was friendly and very helpful for my strorage needs. I really did like having my items at his storage facility, had to move into my new place in a different city, so I had to move out.
leon l. | Overall ExperienceJust couldn't afford it at the moment and moving cities. Loved the customer service!
Alex N. | Overall ExperienceMy overall experience was wonderful!
JOHN M. | Overall ExperienceStaff is knowledgeable and always willing to help, Thank you!
Darrell D. | Overall ExperienceClean, friendly, knowledgeable, secure.
Karen W. | First ImpressionsWell ran , helpful.
Constance D. | First ImpressionsAt times the card reader did not work this winter and that was a pain.
bob b. | Overall ExperienceExcellent experience. Helpful, qualified, and friendly.
Michale L. | First ImpressionsVery helpful and friendly
Allison H. | First ImpressionsSuper helpful and easy to get signed up. Jerome was awesome!!!
mary z. | First Impressionsamazing facility! Clean, well lit, and an awesome staff. Keep up the good work.
Tina Y. | Overall ExperienceThe blonde woman who helped me at the desk was so nice and helpful
Chloe N. | Overall ExperienceMy items did not get a gentle ride transport. My items arrived in the Ubox I noticed they were tossed around. My tool box was dented, the wheels were bent & the tools inside it were tossed around.
zach h. | Overall ExperienceJerome does a good job at Mankato UHaul!
Eric O. | ReservaciónGreat customer service!!!
hannah s. | Overall ExperienceIf we need short term (or long term) storage, you will be my first choice. I had a great experience!
sam m. | Overall ExperienceStaff was very helpful and friendly.
Sara B. | Overall ExperienceClimate controlled storage was great and the staff was always helpful.
Benjamin K. | Overall ExperienceEveryone at Madison Avenue UHaul is wonderful to work with. Jerome is great as well as all staff I have interacted with. Very well run facility.
jon m. | Overall ExperienceGreat place!
Judy T. | Overall ExperienceStaff was helpful and professional from start to finish!
Karen J. | Overall ExperienceGreat service.
indrajee w. | Overall ExperienceVery friendly
jeff f. | Overall ExperienceGreat service and friendly staff
Jennifer C. | Overall ExperienceRestricted hours were irritating. All your people were great!
Deb L. | Overall ExperienceWe had this storage unit for over 2 years. We were glad we had an inside unit so we didn't have to deal with inclement weather. Both Jerome and also Eric were always friendly and knowledgeable.
KAREN M. | Overall ExperienceFine except customer service people were too few.
michael j. | ReservaciónWell done, thank you for this opportunity to be efficient, safe, and cost effective.
Cecilia W. | Overall ExperienceThose who attended to us were efficient, cheerful, funny, and helpful. What a great combination!. We also rented a storage space and they made sure we understood the alarm system..
Stephen G. | ReservaciónFast and friendly service.
Russell H. | ReservaciónOnly issue was they read
Catherine S. | Overall ExperienceThank you for all your good customer service.
Pennie t. | Overall ExperienceWe've rented to ubox by calling the general number. The main number Personnel or very helpful when I needed to change delivery dates and times for both. You need to update questions with an NA
Jack R. | Overall ExperienceWorst experience with site mgmt ever Put his employees in a terrible position The solution to overbooking my reserved unit was made by me Jerome new ahead that my unit was unavailable. Terrible!
corey o. | Overall ExperienceVery easy to work with. Pleasant people with the willingness to help.
Kevin H. | Overall ExperienceAll was excellent
Audrey R. | Overall ExperienceVery clean and easy access to the unit even on the top floor!
Catherine S. | ReservaciónAccording to uhaul general manager, you're having computer issues that causes reservation to be made for inventory that is not available. This is the second time that we've had issues renting from you
Sonya N. | ReservaciónFantastic business
chad s. | Overall ExperienceTerrible
Makayla R. | Overall ExperienceAmong the very best Storage Facilities I have encountered.
Carl W. | Overall ExperienceWhen moving out, we had a large trailer and it was very difficult to maneuver it to get to our storage unit because of all the equipment and boxes they had parked randomly all over the place.
Trisha T. | Overall ExperiencePersonnel were beyond helpful - much more efficient than working online. Alert, friendly, and honest about options Clean, secure, convenient, well-worth the cost
Susan M. | Overall ExperienceWorked well for our needs, nice climate controlled storage.
Michael C. | Overall ExperienceYou are far too aggressive in handling even a few days late. The way you bill is confusing. I am offended completely by you contacting my elderly mother after you lied as to why you needed her name.
Loralea B. | Overall Experience