Customer Reviews for U-Haul Moving & Storage of Manchester
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

273 reviews

2341 Rte 70   Manchester Township, NJ 08759

(732) 408-0957

View Facility Map

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(732) 408-0957

2341 Rte 70
Manchester Township, NJ 08759

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Monica M  |  First Impressions 
Rating:
5.0

Friendly staff very helpful!

Ernie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G  |  Overall Experience 
Rating:
5.0

I had a great experience at UHaul. Pamela keeps the place absolutely spotless, and was always very helpful as my storage needs grew. I would highly recommend your facility to anyone looking for storage

Matthew H  |  Overall Experience 
Rating:
5.0

Pam is awesome, she was very accommodating and helpful and goes above and beyond for her clients she is very professional

DANE R  |  Overall Experience 
Rating:
5.0

Pamela was amazing! Very helpful and accommodating. Facility was extremely clean! The bathroom was even clean and fresh smelling! I would use this facility again if I am ever in need of a storage unit. Thanks Pamela!

Kathy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie G  |  First Impressions 
Rating:
5.0

Pamela was very excellent. I would recommend anybody to go deal with with her.

Rochell C  |  First Impressions 
Rating:
5.0

I moved from Albuquerque, NM two years ago on short notice and Pamela was fabulous arranging for my unit before I left Albuquerque. The unit was as described and clean. Awesome employee who monitored the property. I got a call one day from her because she noticed I hadn't closed the latch properly. So, even though the lock was on the unit was not locked! If you need storage in Manchester I highly recommend this location

Joni D  |  Overall Experience 
Rating:
5.0

I had a rough few weeks due to a move. Nothing was going my way until I met Pamela at the U-Haul in Manchester. She made everything so easy and was by far the best experience I ever had at a storage facility. I will be using U-Haul for all my storage needs.

John B  |  Overall Experience 
Rating:
5.0

It was the best and cleanest facility we ever had for our storage needs. Pam was so professional honest and courteous. She was A+ in our book. She was very easy to work with. She is definitely an asset to your business. I would te recommend this facility to anyone. Thank you Pam, so much!!!

PETER C  |  Overall Experience 
Rating:
5.0

Pam the management was very good very helpful and he worked out very well for what we needed to do on a one-way trip to her location it worked out very well thank you

Rosemarie P  |  Overall Experience 
Rating:
5.0

I needed a storage unit temporarily and was told by my friend to go to the Manchester location and talk to Pamela. I was amazed by how clean the bathroom and the property was. Pamela was extremely friendly and I’ll be recommending this facility to everyone I know.

Barbara G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C  |  Overall Experience 
Rating:
5.0

Everything was above my expectations and handle efficiently. Thank you.

Lucy A  |  Overall Experience 
Rating:
5.0

Pamela Eckert made the move-in process so easy and convenient. She was very professional and very informative!

Faiza B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sigmund s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laz G  |  Overall Experience 
Rating:
5.0

We loved having our storage unit at uhaul in Manchester. Pam was always there and helpful when we needed her. The place was always clean and well lit. If we need another unit in the future, we would definitely go back there!

John W  |  Overall Experience 
Rating:
5.0

I rented a unit at this facility in 2005. Before Pamela Eckert arrived (and prior to U-Haul) the facility was poorly run, a revolving door of managers and not particularly clean. That changed when Pamela took over and she is the reason for my Excellent rating. She is incredibly hard working, has never been afraid to get her own hands dirty, always professional yet pleasant to deal with, and has amazing customer service skills.

Elizabeth C  |  Overall Experience 
Rating:
5.0

I would definitely recommend this facility to anyone Pamela was extremely helpful and very nice this place is extremely clean and taken care of I had no issues at all I give it 5 starts in everything.

John L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendi G  |  Overall Experience 
Rating:
5.0

The best thing about this place is the staff; specifically Pamela Eckert. She had a wonderfully pleasant demeanor. She provided assistance for a number of requests: Locations for proper refuse removal. U-Haul restroom locations that are clean. Water to hydrate Sanitizer availability Provided push carts for moving large items. The service, price, availability and security U-Haul is best storage in NJ.

YVONNE S  |  Overall Experience 
Rating:
5.0

Pamela Eckert was extremely helpful and made the experience very comfortable.

ROBERT P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody S  |  Overall Experience 
Rating:
5.0

All was a great experience. Would recommend it to anyone looking for a storage unit

Paul O  |  Overall Experience 
Rating:
5.0

I was there for over 3yrs. The Manager was super nice. Overall great experience. I would definitely recommend.

Jean l  |  Overall Experience 
Rating:
5.0

Great facilities

Hanh B  |  Overall Experience 
Rating:
5.0

Great service. Nice people and very helpful

Millie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laz G  |  Online Move In 
Rating:
5.0

A very well run facility. Always helpful

Patricia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F  |  Overall Experience 
Rating:
5.0

Pamela Eckert, is awesome she is very professional and was very accommodating

DANE R  |  First Impressions 
Rating:
5.0

Pamela was extremely helpful and patient.

ROBERT P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Pam is awesome. She’s very very helpful and talented.

Anthony S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R  |  Overall Experience 
Rating:
5.0

Very efficient

John M  |  First Impressions 
Rating:
5.0

My experience over the time having a storage unit in Manchester with Pam, was beyond words that can be express! Friendly, kind, clean, understanding circumstances with resolutions when they arose. It was bitter sweet when closing out my unit there. I would highly recommend this storage facility to anyone who is interested in their storage needs.

Samantha A  |  Overall Experience 
Rating:
5.0

Pamela was great. She was pleasant and professional. Followed up every step of the way.

Joseph H  |  First Impressions 
Rating:
5.0

Outstanding service from Robin. Give her a raise!

Lisa F  |  First Impressions 
Rating:
4.0

PAMELA ECKERT Was extremely helpful and professional. Went far beyond expectations. Very Friendly!!!!!..

Donald D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L  |  Overall Experience 
Rating:
5.0

The manager was knowledgeable, she asked right questions to link me to an appropriate unit. The manager was proud of her location and also proud of the UHsul . Her positive, competent attitude says a lot about UHaul.

MARJORIE L  |  First Impressions 
Rating:
5.0

Only fault I can find was you ere out of the bigger units

Karen P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John F  |  Online Move In 
Rating:
5.0

The facility manager was very nice, helpful and polite! Thank you

LISA L  |  Overall Experience 
Rating:
5.0

The entire experience was seamless, easy, and I was so surprised by the cleanliness of the facilities and the incredibly helpful staff. Pamela provides OUTSTANDING service. The app is also so easy to use. I would recommend this storage location and UHaul with no hesitation.

Pamela R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Not only is the manager very attractive but also very good at her job

Jozef K  |  First Impressions 
Rating:
3.0

Staff should be more knowledgeable about storage. Management took care of the issue.

TARA R  |  First Impressions 
Rating:
5.0

Pamela was exceptionally. A true asset to your facility. Always available and helpful. Definitely would recommend to friends

Caterina G  |  Overall Experience 
Rating:
5.0

Thank you…:)

Gary R  |  Overall Experience 
Rating:
4.0

Keep up with the pest control the outer door to the controlled temperature units. We’re being invaded by ants, and the glue trap had a couple of dead roaches. So treat according to your pest control person.

DONNA D  |  First Impressions 
Rating:
4.0

Great job

Richard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L  |  First Impressions 
Rating:
5.0

We are moving back home from Williamsburg, Virginia to the Jersey Shore. As a US Navy Vet and Retired Fire Fighter/Medic. Public Service is everything to me. Over the last many years customer service has a become horrific with so many businesses. However, the service I received at both Ace Hardware in Williamsburg on Monticello Ave with our U-Haul Trailer rental storage unit on the Jersey Shore were beyond exceptional. Pamela Eckert, Center Store Manager went out of her way to provide us with the most professional and friendly service possible. She made us feel like family after only meeting her once. Because of people like this in your company. I plan on continuing our business needs with U-Haul. Thank you Don and Beth Dinse Dondinse1964@gmail.com 732 606 3339

Donald D  |  First Impressions 
Rating:
5.0

Pamela was very experienced, and explain things fully to my understanding and satisfaction

Lucy A  |  First Impressions 
Rating:
5.0

Pamela is awesome. She is just the best! Very professional and knowledgeable. So happy to meet her.

PETER C  |  First Impressions 
Rating:
5.0

One of the best I’ve used. Pamela and 2180 US-9 crew were extremely helpful.

Michael F  |  First Impressions 
Rating:
5.0

I do have alot to write but I will be simply and short. The Manger is excellent, hard working, respectful, very, very smart and intelligent and I hope the company will make her a partner because she is a very great asset to uhaul so don't lose her.

JOHNSON A  |  Overall Experience 
Rating:
5.0

Brandie was very helpful, knowledgeable, and respectful. I have been to many of storage and truck rental establishments in the past but the customer service I received from Brandie was exceptional thank you for all your help.

David C  |  First Impressions 
Rating:
5.0

I have to say what really made my experience with this facility great was your employee Pam Eckert. Her professionalism, willing to help at all times, and her knowledge was simply wonderful all around. She has always been helpful and handled every question and concern I had with a smile. Truly a valuable asset to your company. I will definitely be using you and recommending this service in the future.

paula b  |  Overall Experience 
Rating:
4.0

The only reason I didn’t give excellent is because the office is closed there now. Pam was exceptional. The whole staff is wonderful.

LAURA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  Online Move In 
Rating:
5.0

You got a very hard working manager at the manager location and you should keep her as long as you can as a company.

JOHNSON A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill R  |  Overall Experience 
Rating:
5.0

Brittney the property manager in Manchester nj is so awesome , very helpful with whatever you need , very knowledgeable, and very kind . Works hard and always ontop of things . I would recommend this place to anyone . She deserves a raise 🤗💝

Bettyanne B  |  Overall Experience 
Rating:
5.0

The manager Pamela was amazing! She’s very helpful and accommodating. Anyone that’s needs to rent a truck or storage unit should go talk to her.

Mark J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C  |  First Impressions 
Rating:
5.0

The best experience I've had. Keep doing what you do you're the best!

Lorraine J  |  Overall Experience 
Rating:
5.0

The woman in the office was very polite, kind and helpful. I greatly appreciated her assistance with everything.

ELIZABETH R  |  Overall Experience 
Rating:
5.0

The manager Pamela was outstanding, always professional, helpful and caring.

Bruce G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret V  |  First Impressions 
Rating:
5.0

Pass time we’re great. This time first day

Richard D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia S  |  First Impressions 
Rating:
4.0

Too expensive

Daniel W  |  Overall Experience 
Rating:
5.0

Pamela does a great job at Manchester. Property and bathrooms are always spotless and you can tell that she takes pride in her job. I will always recommend this facility to anyone looking for storage.

Dennis A  |  First Impressions 
Rating:
5.0

The manager, Pam Eckert, was extremely professional and helpful. Was shown the storage area I had leased which had not been done at other storage facilities. She explained everything clearly. She also checked out my rental truck upon my return of it. It was completed in a timely manner and easily understood by me. Ms. Eckert was a pleasure to deal with and was most efficient of all the rental personnel I have dealt with (UHaul and otherwise) over the past month in my move from FL to NJ. I Would readily rate her an 11 on a scale of 10. It truly was a pleasure to deal with her. I would recommend her very highly to others I knew to be contemplating relocating to this area or for their storage or rental needs.

Michael M  |  First Impressions 
Rating:
5.0

Everyone I spoke to was very friendly and helpful. The place was well clean, bathrooms were provided. Overall, if you have to store something, they are great! Kathy

Kathy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMALIA L  |  Overall Experience 
Rating:
5.0

Brandy at the office was very helpful with the process

Brian M  |  Overall Experience 
Rating:
5.0

The attendant there, Pamala, was so helpful. She saw me trying to figure things out. She came over, helped me change my pin, and even went with me to my unit. She showed me how to get into my unit and how to use the lock. She directed me to the carts and helped me prop the door open. Finally, she showed me the bathrooms and which way to go to checkout. She went above and beyond. She was amazing!

Kathy B  |  Online Move In 
Rating:
5.0

On site manager was very friendly and helpful...

Catherine V  |  Overall Experience 
Rating:
5.0

Pamela is an excellent Customer Service Manager.

Mary Y  |  First Impressions 
Rating:
4.0

Ceiling insulation was falling in unit and needed replacing

Rene H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom M  |  Overall Experience 
Rating:
5.0

I would highly recommend this facility. They have state of the art heating and cooling system for storing your personal items indoors. Convenient hours and access to facility. Secured with cameras and security gate.

DANIEL P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alfred a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john s  |  Online Move In 
Rating:
5.0

when I went to the unit number it appeared from the outside smaller than the description on line, before i broke the seal i called the toll free number and the associate was very helpful and said the two unit numbers were in fact one unit with no divider wall and it would be the 10x10x8 that I registered for.

Brian M  |  Online Move In 
Rating:
5.0

Woman I spoke to 12/31 was extremely nice and helpful

Kathy M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Benton W  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MARLA J  |  Overall Experience 
Rating:
5.0

The manager at the Manchester facility is super-helpful and always friendly and pleasant. Facility is well kept and we had no issues with our unit. We only left because a storage facility opened a quarter-mile from our home and U-Haul Manchester is 10-miles away.

Nancy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANE R  |  First Impressions 
Rating:
5.0

Staff was very friendly and professional would recommend it highly

TONI F  |  Overall Experience 
Rating:
5.0

Reservation online so so easy and convenient! I’m really impressed by the cleanliness of the facility and felt safe being there alone. It is very easy to access my unit. The complimentary lock was a pleasant surprise! Would definitely recommend this location.

Andrea B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dominique D  |  First Impressions 
Rating:
5.0

Great staff, Pamela was a pleasure and easy to work with. Very helpful. Thanks All the best Chris

Christopher T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P  |  Online Move In 
Rating:
5.0

When I got to the storage area I was very impressed. The unit and surroundings were well kept, it was very clean, and appeared to be very well maintained.

Janice S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JANE H  |  First Impressions 
Rating:
5.0

Pam was always so helpful. Highly recommend. Thanks

Susan B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn L  |  Overall Experience 
Rating:
5.0

After completing the online contract for a unit I had some concerns and called the facility on Route 9 the next morning. Fortunately for me, Pamela Eckert, who I knew from when she was onsite at Manchester full time when I previously had a unit there, answered the phone and I was reassured that everything was fine. She has always gone above and beyond what is expected and she proved once again that she still does that.

Elizabeth C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rich K  |  Overall Experience 
Rating:
5.0

Thank you

Angel C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAIL O  |  Overall Experience 
Rating:
5.0

Great staff.

Vanessa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

soraya l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan r  |  Overall Experience 
Rating:
5.0

None

John F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

soraya l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan r  |  First Impressions 
Rating:
5.0

Pam’s customer service is a breathe of fresh air. Kind, sweet and most importantly professional. Renting a storage unit was never a such a smooth process. The property is spotless and accommodating.

Samantha A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim B  |  Overall Experience 
Rating:
5.0

Excellent experience always

Philip F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA D  |  First Impressions 
Rating:
3.0

If you fill out something incorrectly online, you have to wait to speak with manager to fix it. The phone number listed is to the Rt 9 location. Manager only in Manchester part time. She is VERY nice. You don't really have 24 hr access. After 10pm you get locked in. Move in was excellent! Manager is great, she contacts you to check on how things went, she goes above & beyond!

Stephanie B  |  Online Move In 
Rating:
5.0

First time using a storage unit. Staff was friendly and answered all my questions/ concerns thoroughly.

Joseph K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
5.0

I will come back again, just have some medical finances

Jacquelin S  |  Overall Experience 
Rating:
5.0

I cannot speak highly enough about this storage facility and staff. If I could give them 10 stars it wouldn't be adequate. They go above board with everything! I've been to other storage places and there is NO COMPARISON! Highly recommend everything about them including their truck rentals. Just know you are in the best place with the greatest staff!

Ida H  |  Overall Experience 
Rating:
5.0

Pamela has been extremely friendly and helpful. Made a difficult move much easier.

Joni D  |  First Impressions 
Rating:
5.0

You have a truly valued associate working in your Manchester location. Don't loose Pam. She is amazing!

Jan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim B  |  First Impressions 
Rating:
5.0

Very clean in and out. Well maintained.

Matthew H  |  First Impressions 
Rating:
5.0

A1 service very friendly, knowledgeable, helpful, reasonable. It was a pleasure dealing with Bandy and your staff. I can’t thank you guys enough for everything all your help and patience.

Andrea H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L  |  Overall Experience 
Rating:
5.0

Pamela was very helpful and made me feel welcome

Kevin B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R  |  Overall Experience 
Rating:
5.0

Perfect place for storage. Very clean and well kept. The bathroom is kept spotless and the site manager, Pam, deserves a ****** rate.

Joe B  |  Overall Experience 
Rating:
5.0

I had originally had a REALLY BAD EXPERIENCE with uhaul-If it were not for Pamela in your Manchester NJ location you surely would have loosed a customer. She is a keeper and should be a very valued employee to your company

Jan M  |  Overall Experience 
Rating:
5.0

Panama was how very helpful

Bill R  |  First Impressions 
Rating:
5.0

Pamela could not have been more accommodating. I had a horrible experience with Uhaul in 2 other nearby locations-and if it were not for her I would have contacted the BBB and the president of Uhaul Again she saved the day. I hope Uhaul appreciates this person

Jan M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda R  |  Overall Experience 
Rating:
5.0

Very good staff especially Pam thank you for your help

Bill D  |  Overall Experience 
Rating:
5.0

Called to let me know I locked my unit open. Found my keys one time a call me. Always a pleasant greeting when I was at the unit. Bathrooms were spotless and fresh.

ANTHONY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayne O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolando S  |  Overall Experience 
Rating:
5.0

I have been a customer for over 5 years Never had any issues. Staff /store on premises. Pam was always approachable, very friendly and always helpful. She even loaned me her jumper cable when my battery died. She is a very dependable person and has been a consistent staffer the entire time I was there. I hated leaving because it meant I would no longer see her. The facility is customer friendly always clean. I would definitely recommend it to friends an family.

Carla S  |  Overall Experience 
Rating:
5.0

Pamela is great!

Frank L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ken s  |  Overall Experience 
Rating:
5.0

Pamela was very professional and cooperative.

Joe B  |  First Impressions 
Rating:
5.0

Pamela was awesome and gave me a cold water after I had to empty my storage room in hundred degree weather.

John M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronika C  |  Online Move In 
Rating:
4.0

I have not checked in at the unit yet but on line process was easy and convenient.

Gregory J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pat R  |  Overall Experience 
Rating:
5.0

Pamela Eckert was outstanding in all aspects. Our telephone conversations never felt rushed. She answered all my questions professionally and thoroughly. The place is spotless. Very happy

Patricia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR T  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Margaret V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

I had my things stored there for six years up until recently and never had any issues. The manager Pamela was always very polite, friendly and very helpful anytime I had a question or needed help with anything. She would go out of her way to help me. I would definitely recommend using this facility.

GINA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenn g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOB S  |  Overall Experience 
Rating:
5.0

Quick and easy online sign up. Didnt have to talk to or see anyone. Got my unit and lock set up no problem.

Michael M  |  Online Move In 
Rating:
5.0

Pamela was outstandingly friendly and helpful

steve t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim N  |  Overall Experience 
Rating:
1.0

I couldn’t get my access code to work on the first day of driving to the remote location. The IT guy was of no help because he was driving. It’s the next day and nobody has called me to say that the problem has been fixed. I do have a temporary password for now.

Tiffani B  |  First Impressions 
Rating:
3.0

After several years my storage facility (in Manchester, NJ) front office was closed down, making face to face contact impossible. Had to rely on another facility several miles further away for monthly payment. The last 3-4 months my checks were not being returned to my bank. When they finally did appear on my bank statement, one was listed as lost! In the beginning, I was provided email reminders a week before payment was due. They just stopped coming. I tried to get it turned back on but after calling corporate, and talking to local U-Haul manager, nothing happened. A convenient reminder I just lived without! BTW, it probably could have been rectified if I was able to talk to someone in your IT Dept. On the positive front, there was no mice or water damage to my contents, but the white plastic ceiling in my unit is starting to fall down and the door is getting hard to open!

LARRY S  |  Overall Experience 
Rating:
5.0

Great Customer Service

Glen M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vinny D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz R  |  Overall Experience 
Rating:
5.0

I want to give a special comment about Samantha. She was FANTASTIC to work with. She was accomodating, friendly and explained everything. I will recommend UHAUL to everyone because of her wonderful customer service.

Stephanie S  |  First Impressions 
Rating:
5.0

Great customer service

Karen G  |  First Impressions 
Rating:
5.0

My only issue was there was no one onsite to book the storage had to go to another uhaul office.

DEBBIE K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HENRY V  |  First Impressions 
Rating:
5.0

The facility was clean and well lit. The staff was friendly and very helpful. I would absolutely recommend uhaul to anyone for their moving and/or storage needs Thank You Uhaul K Wilson Toms River

Kathleen W  |  Overall Experience 
Rating:
5.0

No comment.

Heidi M  |  Overall Experience 
Rating:
5.0

This facility is superior and second to none. Management and staff both display outstanding customer service and a willingness to help not seen in a service oriented business today. If you are looking for good, great all old fashion customer service, in a clean and pleasant environment this is the U Haul center you want to do business with. They will treat you as family.

Philip F  |  First Impressions 
Rating:
4.0

staff was helpful and friendly. I thought the unit would be sealed from outside animals and insects since it did say climate (I assumed controlled when that is all it said). There was a rat/mice trap in the unit which freaked me out. I wish I had thought to bring tape to securely seal my boxes so little critters don't make nests in the packing paper. Definitely won't use this long term as I don't want to add to my family and now will be nervous opening boxes.

Terri T  |  First Impressions 
Rating:
5.0

The guys at that location they’re not nice they don’t answer the phone call they not trying to help nobody

WASEIMMUSTAFA S  |  Overall Experience 
Rating:
1.0

I was harrassed on several different occasions from one employee who would just drive around and yell at customers very disrespectful. She was never in the office or around to help anyone. I seen the way she interacted with other people there besides myself and it was completely unprofessional. Cursing and using abusive speech in front of children. I was charged for someone else's mistake of throwing out furniture because she seen me throw out bags of distilled water that is used for my son's ventilator machine that had busted in the storage. She assumed everything was mine and charged my card. Even after I explained it was just water and I nicely placed it in the trash bin that had no signs you couldn't or say it was from u-haul. I explained I didn't have time to do more because my son's ventilator which helps him breath 24-7 was dying and I needed to get somewhere to charge it. She was heartless and didn't care at all. It's all about money and I had a small 5x8 unit just for my son's stuff so I can get to with easy access during our move. I will never work with this location again or recommend it to anyone. It was disgusting the way I was treated and other people during this rough time. It was very unsafe to not have the facility with lights because it's so dark and I was there alone a few times and had to use my car lights just to see into my unit. Again I wouldn't recommend to anyone go somewhere else unless you want to be frustrated, charged for unnecessary stuff, and belittled by an employee who doesn't do her job appropriately!

Monique S  |  Overall Experience 
Rating:
5.0

Brandi and Samantha are the best. They made our experience great and so easy. The whole staff was friendly and so helpful. We recommend them highly.

Steven M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristine C  |  Overall Experience 
Rating:
5.0

Everyone we came in contact with was helpful and very pleasant to deal with. If we are ever in need of extra storage again we would certainly return to U-hjaul.

Vito D  |  Overall Experience 
Rating:
5.0

The Associate Samantha was very nice and pleasant to talk to. She was very informative in explaining everything to me and my husband. We enjoyed doing business with her. Thank you Samantha

ANGEL R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip M  |  First Impressions 
Rating:
5.0

good fast service clean facility

Richard G  |  First Impressions 
Rating:
5.0

Staff on phone was very polite & professional.

Mike C  |  Overall Experience 
Rating:
4.0

Friendly helpful manager onsite

STEVEN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty m  |  Overall Experience 
Rating:
5.0

The facility does not have someone there during regular business hours so I would recommend that it is staffed between 9-5 for any assistance needed by people moving in or out.

betty m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty m  |  First Impressions 
Rating:
5.0

The office person Samantha was professional, informative, respectful,and welcoming

Lionel G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen M  |  First Impressions 
Rating:
5.0

I have used this facility any times over the past four years. The manager Brandie and her staff exemplify customer service. The caring, and personal touch that they provide with each transaction is unmatched in your industry. Philip Falzarano

Philip F  |  Overall Experience 
Rating: