Comentarios de los clientes para U-Haul Moving & Storage of Lynwood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lynwood

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Hurley J. | Overall Experience |
Clasificación:

Spent hours, mileage, and had partially unloaded the truck only to find out the reserved storage unit was not available. That meant I had to put everything back into the truck, buy a lock, and park the truck overnight resulting in a late fee for truck return. Absolutely will never rent a storage from uhaul ever again.

Ricki W.
Clasificación:

My experience was good, would tell my family and friends to always use U Haul. I was happy with service but, never received a listing of final cost. The amount just showed up on my online banking. That I did not like

JOLEEN A.
Clasificación:

I was charged almost $700 for a rental that I traveled 7 miles in. I left the truck with MORE GAS than what it started with & was still charged. I have emailed & disputed & there has been NO CONTACT from UHAUL. This is ROBBERY. It is extremely concerning for a business to take money from people, that they are not owed, even when the customer has the proof & followed procedure.

JESSE C.
Clasificación:

El cliente no dejó un comentario.

RAFAEL C.
Clasificación:

El cliente no dejó un comentario.

EDUARDO J.
Clasificación:

I was trying to use the app to check out a truck. It was really buggy and slow, I had to restart it a couple of times. Once I got the code to check out the keys, the lady int he front said they did not have all the keys and they might not be able to take out the truck. After several minutes of her looking for keys in the back she found it. The truck itself was clean. I drove off a couple of miles and filled up. I checked the back and noticed the door had a lock and they key that I was provided did not work. I have to drive back to they can unlock it. The guy that helped me said not to lock it since they don't have the keys. As you can see by all of this my experience was not great. I have used Uhaul in the past and have not had these issues.

SARAH C.
Clasificación:

I originally had a reservation for an enclosed trailer in Pomona. They didn't actually have a trailer so they set up a reservation for Ontario. They couldn't rent it to us because our car was on the list of a hazard to flip over. We then asked about renting a truck and they were booked.. The man at the counter was very nice and extremely helpful and patient. He even helped us set up a truck rental for Lynwood and was pleasant despite a line forming behind us he was able to help us quickly and address the other patrons. I would not have patience for any of that, but he was calm, smiling, and efficient. We were able to get our truck in Lynwood. The website got blocked on my phone while trying to do an after hours drop off. After spending 20 mins waiting on the phone the woman was helpful explaining the instructions of how to unblock it. She said it's common with Android phones, I feel like this needs to be addressed. We were waiting after dark in a semi shady area longer than I would like to be there to try and drop off a truck of what should have taken 2 mins.

JORGE O.
Clasificación:

No enough agents to attend customers on the weekends

WILLIAM P.
Clasificación:

Girl at the counter was very professional and worked with a sense of urgency

JUAN G.
Clasificación:

El cliente no dejó un comentario.

ALFREDO C.
Clasificación:

El cliente no dejó un comentario.

MIGUEL C.
Clasificación:

El cliente no dejó un comentario.

PEDRO P.
Clasificación:

El cliente no dejó un comentario.

Oje U.
Clasificación:

Even though I was a repeat customer, it harder this time to rent. The agent rquired an a different alternate number and insisted that she must speak with someone there for me to rent. Secondly I was charged an after hour fee for dropping off the vehicle ofter hours althoughI did not stay longer that the hours declared at the time of renting. The were also dishonest with fuel I returned in the vehicle. The fuel aspect was subsequently resolved and the fee charged was refunded.

Judy R.
Clasificación:

El cliente no dejó un comentario.

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

RIGOBERTO R.
Clasificación:

El cliente no dejó un comentario.

Jenifer V.
Clasificación:

El cliente no dejó un comentario.

RICARDO E.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

Thank you for such Special service to our Church True Vine Missionary Baptist Church 5238 Clark st Lynwood California 90262. Deacon Thomas Matthews.

Lois D.
Clasificación:

El cliente no dejó un comentario.

MATTIE H.
Clasificación:

El cliente no dejó un comentario.

Miguel C.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS P.
Clasificación:

El cliente no dejó un comentario.

Javier R.
Clasificación:

El cliente no dejó un comentario.

SALVADOR M.
Clasificación:

El cliente no dejó un comentario.

JASMIN J.
Clasificación:

El cliente no dejó un comentario.

MISHAUN W.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Trevor D.
Clasificación:

El cliente no dejó un comentario.

JUSTINO L.
Clasificación:

El cliente no dejó un comentario.

Yadwinder S.
Clasificación:

El cliente no dejó un comentario.

ANTONY H.
Clasificación:

Lady who helped me was friendly and professional.

Julio R.
Clasificación:

El cliente no dejó un comentario.

Pavel A.
Clasificación:

El cliente no dejó un comentario.

HEIDY R.
Clasificación:

Truck was dirty and customer service was bad.

TUTI N.
Clasificación:

I filled my gas up to 1/4 plus when returned but he put it only 1/8

PAUL K.
Clasificación:

Have more than 1 cashier

Rosalinda C.
Clasificación:

Great location. Good service.

Alfonso S.
Clasificación:

Very inconvenient pick up and drop off. Very unorganized, unprofessional and unknowledgable of staff

JAIRO G.
Clasificación:

El cliente no dejó un comentario.

LUCILLE R.
Clasificación:

El cliente no dejó un comentario.

GREGORY N.
Clasificación:

Everything was fine, good service.

Richard M.
Clasificación:

El cliente no dejó un comentario.

KRISTOPHER B.
Clasificación:

Great experience, all of the staff were very polite and kind. I was helped throughout the entire checkout process.

GRANT I.
Clasificación:

Myra is a very good general manger. She's delightful!

WALTER M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM B.
Clasificación:

Excellent Customer Service! Probably due to the Pandemic, is reasoning for equipment not clean?

CARLOS M.
Clasificación:

Why is it so expensive to move out of California ?

SAMUEL V.
Clasificación:

This location has unsatisfactory customer service! I check-in The clerk claudia was kind of rude when asking things from me and not too helpfull, So I reserved the truck rental online with appliance dolly, and they tell me they never had the appliance dollies available for weeks! After checking in, Then they tell me to go out to the truck and inspected the truck by myself!!? (no attendant to assist) and take pictures with my own cell phone, what if I didn't have a cell phone? or no camera on my cell phone or camera not working? The truck had a damaged key door lock on the driver side that came out of it's socket location as if somebody tried to break in, and I barely got the door open. So I rented the truck for one day, and I brought it back the same day! and they charged me for two days! plus insurance!, and one clerk at the desk tells me the retuns clerk is a new employee and I have to contact the GM on Monday 10/5 to rectify the issue, So I had been trying to reach the GM but I cannot seem to get in contact with them to correct the issue, they werenot returning my calls or texts on the GM's cell phone and it is hard to get through on the business phone at the facility all day that monday. I finally ended up speaking with the main call center on Tursday 10/9 to get this rectified with my refund, Thanks to CSR Erica I will not be visiting that location for my future U-Haul needs again.

JULIA A.
Clasificación:

El cliente no dejó un comentario.

Walter K.
Clasificación:

Make sure that your able to get to the. Keys once you reserve online but agent for u-haul was able to find me a truck nearby other than that things went ok!

CHESTER S.
Clasificación:

i am a handicaped 64 year old service from mayra canchola made my experience very well good job many thanks

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

Jose M.
Clasificación:

I was charge for fuel when the truck had even more fuel then when i took it and i want a refund!!!

Ulises G.
Clasificación:

El cliente no dejó un comentario.

Israel G.
Clasificación:

Overall it was very satisfactory

DAVID M.
Clasificación:

Perhaps have more staff. At the time I came in there were two staff members doing everything.

ERIK N.
Clasificación:

El cliente no dejó un comentario.

JAMELLE B.
Clasificación:

My reservation was canceled day of pickup,was not accommodated.After coming in store by boxes and tape, stores computer was out of service for hours.The truck was not up to par graffiti was inside and outside of truck.Refilled truck with gas was not compensated for extra gas in truck that refilled with.Upon return of truck was almost double charged truck rental.

JOSE A.
Clasificación:

N/A

MONICA M.
Clasificación:

The truck was very dirty on the outside

MIGUEL R.
Clasificación:

Wash vehicle's more often, give out a free rental after a year of rental, customer appreciation

Mishaun W.
Clasificación:

Staff was very helpful. Even though I booked online they assisted me gave me all of the information that I needed.

ASHLEY F.
Clasificación:

Very nice associate who helped me. She was very helpful, and gave very good instructions. Their after-hours return service is very convinient! Good running truck. A little pricy, but easy to use.

JUSTIN G.
Clasificación:

El cliente no dejó un comentario.

Javier L.
Clasificación:

El cliente no dejó un comentario.

Wayne R.
Clasificación:

Your policy of making customers remove their mask too take mug shot is demeaning and against the whole wear a mask mandate

LUCILLE R.
Clasificación:

My experiences are always above my expectation. Management and staff is definitely Apex in there friendliness, knowledge, and strong willingness to assist.

Ivan G.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH L.
Clasificación:

El cliente no dejó un comentario.

ADAM M.
Clasificación:

El cliente no dejó un comentario.

Pamela N.
Clasificación:

El cliente no dejó un comentario.

GEORGIA R.
Clasificación:

I caught covid 19. And I called the call center and they told me to keep the truck (no extra cost) until I quarantined. When I brought it back, the lady said the truck wasn't in the system anymore and she had to wait for the manager and they would call me. Next thing you know they hit my card for $800 bucks. Horrible customer service.

JOSE A.
Clasificación:

I got charged 140 just cause I didn't put gas in the car which I was never told in my contract

Brandy P.
Clasificación:

El cliente no dejó un comentario.

JONATHAN M.
Clasificación:

El cliente no dejó un comentario.

JONATHAN M.
Clasificación:

The process of renting the dolly was a little long. It seemed like the location could use a little more help.

LEROY W.
Clasificación:

Stop Robbing your. Customers high prices & these trucks use to much gas well burn to much gas

LAKESHIA J.
Clasificación:

El cliente no dejó un comentario.

jose H.
Clasificación:

Thank you for your help I was really satisfied

SANDY C.
Clasificación:

Make sure there is no roaches in the back of the truck I got one with a huge bug and I replaced it for a smaller one because I did not want it to get in my stuff 🤣🤣 the workers helped and tried to get it out but they were found another huge one in it

Joanne S.
Clasificación:

El cliente no dejó un comentario.

Angela J.
Clasificación:

If they return the truck early and met all of the conditions. Adjustments should be given even if it's traveling one way!

Alejandro E.
Clasificación:

Now this facility I do recommend, very helpful and good communication skills

ANNETTE W.
Clasificación:

El cliente no dejó un comentario.

LUCILLE R.
Clasificación:

It would be nice when upon returning the vehicles , it would be great to have a couple of employees to work in the return department.

ANTHONY G.
Clasificación:

El cliente no dejó un comentario.

Alex W.
Clasificación:

Everyone was courteous and helpful in all aspects of experience

Alexander L.
Clasificación:

El cliente no dejó un comentario.

Gerson S.
Clasificación:

N/A

GRACIELA T.
Clasificación:

Excellent people in this store

Betsy M.
Clasificación:

El cliente no dejó un comentario.

RICHARD M.
Clasificación:

El cliente no dejó un comentario.

loretta t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

HENRY ARTURO A.
Clasificación:

El cliente no dejó un comentario.

Eracleo C.
Clasificación:

El cliente no dejó un comentario.

RODOLFO A.
Clasificación:

The overall service from start to Finish was excellent.Very satisfied,keep up the great work it is definitely appreciated.

MELVIN L.
Clasificación:

Wash the vehicle!!.. Great manager

MARSHA A.
Clasificación:

El cliente no dejó un comentario.

Lisa N.
Clasificación:

Waited for over an hour with a reservation. I watched someone just walk in by passing everyone in line and receive keys! I completed online registration and was not informed there were other scenes where i could have paid and walked in to retrieve keys! After rudely being told I should have paid in advance, I asked how to get to thar screen and was told "I don't know!" Not a good early morning experience!

wanda w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Glen H. | Overall Experience |
Clasificación:

I would recommend this facility U-Haul

JOSEPH C. | First Impressions |
Clasificación:

The storage units are small and not sized as advertised. Small doors to access unit and hard to get to. How dumb to have the larger units up a set of 10 stairs!? Cannot store large furniture in this facility easily. My units has a rat trap and cockroaches. Very uncomfortable leaving anything nice here.

tasha c. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

malika s. | Overall Experience |
Clasificación:

The storage unit was moved out of in April. Unfortunately I was sent a pre lien notice etc. a lot of unnecessary stress that could of been avoided with proper communication. I will maybe add covid 19 to maybe some reasons why.

knyvette h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

zaidas r. | Overall Experience |
Clasificación:

Great staff!

Valerie B. | First Impressions |
Clasificación:

Very Good Experience

claudenea j. | First Impressions |
Clasificación:

Was told to purchase a lock for $10.00 cause lock I had I couldn't use then I couldn't use lock I spend $10.00 on ended up using lock I had originally brought with me was not able to get refund for.

zaidas r. | First Impressions |
Clasificación:

Great customer service!

Raul c. | First Impressions |
Clasificación:

Very nice people and very nice customer service

ALAN M. | Overall Experience |
Clasificación:

No hassle...Very professional Manager.

Ophilia H. | Overall Experience |
Clasificación:

Not clean.

angelica p. | First Impressions |
Clasificación:

Amazing customer service

Vikyat M. | First Impressions |
Clasificación:

Great support throughout, organized and tidy. Equipment performed as described, no failures.

gabriel s. | Overall Experience |
Clasificación:

Great working with them

gabriel s. | Overall Experience |
Clasificación:

It was great working with them

Dawn C. | Overall Experience |
Clasificación:

Great experience

Alba Maricela C. | Overall Experience |
Clasificación:

They always allowed my daughter in to my storage even when she did not have her key card which was extremely helpful to me since she was able to help me clear and turn in my storage on time.

Quionne R. | Overall Experience |
Clasificación:

Awesome experience!

JUANA N. | First Impressions |
Clasificación:

Service was excellent, staff was super friendly and helpful. Facility is on the smaller side. Chain link caged units look kinda scary & smell bad. 4x4 units suck. Spend the extra money, worth it.

DENA d. | First Impressions |
Clasificación:

Customer was good,

ALICIA J. | Overall Experience |
Clasificación:

I appreciated the courtesy reminder calls.

Gaby D. | Overall Experience |
Clasificación:

Customer service was terrible. I would avoid this place.

JOHN Z. | Overall Experience |
Clasificación:

We didn’t see your facility you just dropped off our Uhaul storage box . All was apart from the fact there were bolts in the top that weren’t removed before delivery.Had to go and buy pliers to remove

Alfonzo P. | Overall Experience |
Clasificación:

Soamu problems! Access cards are trash,! Never work and can't even get in after hours.

Francisca g. | First Impressions |
Clasificación:

Great customer service from the team. One thing I would like to suggest to management. Different ladders, like platform style. More stable less dangerous for units on tops when loading. THANK YOU! :)

Michelle J. | First Impressions |
Clasificación:

I found out that the storage that I reserved was on top of another storage space and there is no way to reach it to place your items into it. I thought that was weird.

Adran D. | Overall Experience |
Clasificación:

The U-Box process was generally fine, but scheduling on both ends was a frustrating experience with last minute changes

Neeraj S. | Overall Experience |
Clasificación:

Nice experience

Landon G. | Overall Experience |
Clasificación:

I was threatened by staff and waited over two hours to get into my u-box, which I cheduked 3 days in advance. Ruined my moving day. Had to rent a truck from you another day bc of it. WORST STAFF EVER

Teresa C. | Overall Experience |
Clasificación:

Great service

silvia a. | Overall Experience |
Clasificación:

Excellent service.

Mario G. | Overall Experience |
Clasificación:

Smooth service overall. The girl who delivered the box was friendly but showed poor judgement of placement and caused damage to the lawn while maneuvering the lift. Landlord was very angry.

James M. | Reservation |
Clasificación:

I cancelled this reservation on 11/10/18 after I turned in my truck and car carrier. Team Lynwood along with Erick and staff really took care of my needs and throughout process remained professional.

trokon g. | Reservation |
Clasificación:

The information online was denied by the employee processing my rental, when the manager came on, she was condescending to the point where I chose to go to a different company because of her attitude.

WHITNEY M. | Overall Experience |
Clasificación:

uhaul experience was great! seamless from start to finish!

qwendolyn P. | Overall Experience |
Clasificación:

Thanks

Tavis J. | Overall Experience |
Clasificación:

Y

Michael C. | Overall Experience |
Clasificación:

Excellent service. Much better than the UHaul location in North Boulder, CO

Sharonda W. | Overall Experience |
Clasificación:

Great place and help when I was having a bad day

SHEMIKA B. | Overall Experience |
Clasificación:

This facility has been helpful, clean and always has someone to assist with every need

Emily W. | Overall Experience |
Clasificación:

Worst experience that I have ever had with a moving company and with customer service. I called over 7 times and was told I would receive a call back. No response. Was told I would get a refund- none

Kimberly V. | Overall Experience |
Clasificación:

Had issues with my move—customer service really didn't have solutions & preferred to pass the buck to other depts. But in seeing that Uhauls fees are lower than most, you get what you pay for.

Graham B. | Overall Experience |
Clasificación:

Large amount of money was charged to my card. I called, no explanation. Worried my card was compromised, I cancelled it. Then told me they refunded my cancelled card. Money gone, nothing to be done.

Kyra G. | Overall Experience |
Clasificación:

Calling to talk to this location was hard a few times after 6 rings the system sends you to a call center.they are helpful but, once I really needed to talk to the local people and couldn't.

venita m. | Overall Experience |
Clasificación:

Delivery was on time, great driver!. The pick up totally unacceptable. From Friday August 4th to final pickup on August 9th. I called every day, visited local store, still waiting for refund.

Lester P. | Overall Experience |
Clasificación:

Lynwood was awesome, staff very helpful. But u-haul really needs to track their u boxes better. No one could find mine for quite some time

Elizabeth T. | Overall Experience |
Clasificación:

This is silly because I hired movers and did not see this storage facility. But my mover's were great and my stuff arrived just fine. Since my stuff was fine, I guess the facility is worth rating high

ELIZABETH O. | Overall Experience |
Clasificación:

Lynwood is the premiere UHAul store. Difficult to contact by phone yet that appears to be a flaw from the call center where most of the calls get routed. Ernie Morales Jr is expreemely professional .

Robert P. | Overall Experience |
Clasificación:

I called 3 times to schedule my ubox delivery for 2pm or later, as I was traveling on that day. The box was delivered at 11am despite this and left on the street, vulnerable to theft- disappointing.

Jose D. | Overall Experience |
Clasificación:

Employees are rude and arrogant specially the managers. It's like if they doing you a favor and totally trying to to make you over spend.Im so glad I never have to deal with no more

Evelyn S. | Overall Experience |
Clasificación:

Thanks for your excellent services.

Edward E. | Overall Experience |
Clasificación:

Everyone was helpful and professional

No se han enviado comentarios para esta ubicación.

Volver
arriba