Comentarios de los clientes para U-Haul Moving & Storage of Lower Greenville

Employees were nice and understanding.

Great crew, quick and efficient.

Customer service sounded annoyed when I called for help.

The app said the keys would be in box 2. They were in box 1. Luckily, this was the only box with a lock. It took about 35 minutes to get the vehicle out of the spot where it was parked because of where it was parked relative to the other vehicles in the parking lot. Other than these issues, the ease of picking up and returning using a mobile app was fantastic.

คุณทำได้ดีอยู่แล้ว ถ้าจะให้ยอดเยี่ยมกว่านี้ คุณจะต้องเพิ่มผู้ช่วยเหลือที่คอยให้ความสนใจ กับผู้มาใช้ยริการคนต่อไป ในระหว่างที่เจ้าหน้า ที่ของคุณออกไปทำการต้องรับคนก่อน ภายในออฟฟิฟของคุณดูว่างเปล่ามีแต่ลูกค้ารอคอยรัยยริการ.

The dolly was squeky, rusty, and crusted over.

The guys were very helpful; thank you and God bless

It was too congested and I had to wait extended period because there was only one person checking in trucks.

Great customer care service and assistance.

The drop off was amazingly easy. Highly recommended!

Very thankful for the great treatment at the Dallas location; they helped me with making sure the truck was taken care of and assisted with making sure all my needs were met. Very happy with my Uhaul experience!

Really friendly staff!

Overcharged. Manager refuses to answer email.

Again thank you for ya generality

Service was so Professional Thank be you

It was great no problems at all

Wonderful experience!

N/A

Although the after hours check in process is easy, I didn't know that I had to do it BEFORE I left the parking lot (location services). I had my photos of the truck and left the keys in the right place but found out that I needed to be at the store to complete the process. I didn't want to drive back so I forwarded photos and explanation to customer service email. I was a little bit nervous for a few minutes. Everything worked out just fine.

Both times I was overcharged $140.56 on Tuesday, December 15th and was overcharged again on Friday, December 18th. I need to speak to whoever to get my refund.

Efficient and easy return process, would use again if needed.

Great price great customer service

Thanks

I think I left my phone in the U-Haul truck and I've been waiting for them to call back it was the location on Greenville Avenue possible my number is 5753120479

Great customer service and very accommodating!

Reservation was a breeze, easy pick up process, extended reservation for me via online chat and return was without incident! Truly a great DEAL for minimal effort and cost efficiency! Thank you U-haul!!!

Not a thing Mr Jerry blanco was superb and very efficient He made our move easier than what I expected to be He was awesome on explaining The terms and conditions Of rental agreement Thanks Mr Blanco

Great staff at this location

Best U-haul site in Dallas

Nice people

The staff was extremely helpful and friendly. I was very impressed with the quality of service.

I turned my rental in early and still got charged for the 2 full days. Attendant stated when I turned it in that he would send me an email which I never got. Now I'm getting asked about my experience. Something seems shady about this place.

The van did have damage to the passanger rear quarter panel that was not disclosed to me. I called U-haul customer support and reported the damage once I noticed it. And was told to take photos.

They were short of hands so I had to wait a little bit on a Saturday but everybody was helpful.

Super friendly and helpful! Thank you!

No complaints, excellent customer service.

Excellent service! Very friendly and helpful team.

Good job keep up the good work.

Virtual process was poor. The location services had a problem on the website so I had to down load the app to allow it to work with my phone. Then I was requested various forms of identification but this hadn't been mentioned earlier and I could have filled it in from home had I known, and I was in a hurry. I thought the virtual would be quicker. I gave all the required info and it didnt work. The chat function was frustrating as the person or not in it wasn't able to help and just asked for more things. I finally went inside even though it had been hinted at that I would need to pay more for that item. The worker there was great and helpful and completed the transaction. The location and service was great. The app / virtual experience needs improvement.

Make Dropoff easy

Great Location Ross/Greenville easy in and out! Friendly considerate staff! Bravo!

The man that helped was great thank you!

I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.

The crew at U-Haul are excellent!

Great staff

The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service

The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!

Staff is great; facility is shoddy.

Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

Edgar does an awesome job. Very knowledgeable and hard worker.

Good

People working the counter were friendly and helpful.

Great experience in both picking up the U-Box and dropping off.

Great !

I’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.