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The U-haul representative named "Candy" had a poor attitude. She did not explain any features or the operation of our 26 foot truck. Terrible phone manners.
No one read the computer, I had multiple truck reservations at the same time at different locations. I had to clean the back out before I even started moving it smelled like wet dog horribly. I called to let the store know all the problems I had and they gave me a full refund.
Maybe more staff for answering the phone Other than that ,very pleasant experience and quick
Always a pleasant experience at the little river location. Staff was always helpful and friendly. I actually transferred my unit to my mother in law because I was so pleased with the services. We used this location when we moved as well and had no issues. Would and will recommend to others.
Drop off went great! Fast, easy, stress-free. She was terrific 👠👌
The ladies at this location were very helpful and made sure I was taken care of
Customer service was Great!!!
They were awesome! Friendly, quick, and courteous
This is a "model" U-haul dealer. I have used them often, and the service is superb.
Rental and staff were amazing
Staff was great
Very friendly staff everything worked out wonderful.
Employees need to know how to check out customers without having to ask another employee and know information on u -haul policies.
The sales persons were excellent and help us picking up equipment and returning equipment thank you very much for your service
I would rate this higher, but I was frustrated this last time I rented a trailer for my motorcycle. The first time was on Wednesday. I noticed about 5 trailers with the front wheel chock, which mine didn't have. When I went to get a trailer to pick my motorcycle up, I was told they were only for one way use, which I didn't believe. When I dropped my trailer off, I was told I could have gotten it. If you have a motorcycle, you understand the difference of the wheel staying in place. I really like this location and would have given an excellent if I could have gotten the right trailer which was there. Please inform worker's that they can be used locally, unless they're all reserved. Thank You!
Everything is looking great
None that I can think of at this time.
Nothing! You have great workers.
That team down there is the best!
Thank you for making this so easy
The one Young lady forget her name but I know she said she was from long island , she was very good . Didn't like the sound of the transmission. Sounded like it was going to blow up
We fond your ladies very friendly and helpful. Your equipment was very well taken care of and clean. Your rental process was very user friendly. We will use this U-haul location again.
This staff was welcoming and customer service was top notch. Awesome team and awesome experience as a customer.
Great customer service. Quick and easy. Will rent from here again!
Same as the above comments Thanks
The lady that helped us was very professional and educated on her job. Thank you !
When I rented the truck all parts of the contract were not explained, as needed. It is a very busy office and understaff. I filled the truck up with gas upon return and the truck had very little gas in it when I received it. This was a cost I did not know I did not have to spend. I was unloading the truck in three storage units there and asked to leave it until I found some more help. I did not realized I would be charged everyday for a dolly while it sat there but I was. As I moved out of my units over the next years the staff became very short handed, The manager had left and the new manager was overwhelmed. There was a huge disagreement upon my moving out of my last unit. I called many times however the phone always rang busy, the day I checked out I explained that I had called many times that day and it just rand busy or i got a message, I had called corporate about my concerns and they told me to call a different office, which i did. He said I would need to talk to the Little River office which I had tried so I could have my bill paid and move out efficiently as I had about a six hour drive. The manager yelled at me and walked out, saying I had not called and wouldn't even take my payment, refused the check, which was the same account the payment came from every month. My debit card had been lost without my knowledge and the bank had canceled it the previous month. I was not aware of this for about 30 days, They waited on the other employees while i stood there. I explained I had two heart surgeries and really needed to go. Kristen replied "yeah I saved your life and called 911 when you went down here" Which she did and I thanked her. However she said she did not want to hear my Pity Party everyone had problems. I had had 2 heart surgeries and was in the hospital over ten times in last year. therefore .I didn't realize my card did not go through. After missing the first payment she charged late fees every week or two then charge a $50 lien fee when I was there to move out within a month of being late. She screamed at me and walked out leaving no one in the office to take my money and check me out. The checkout process took over an hour. I finally walked outside to find all three workers huddled together having a conversation and not a one working. It was only at that time that I got her to come in and check me out. I had asked for a total receipt for my storage units when I first got there and she did not give me one. I asked again when i was finally allowed to pay and she said "You can get one from corporate" and she walked out with without giving me the receipt I requested. I kept my workers on the speaker phone while in the office as she was out of control and they said they could hear her screaming. I told him to walk back up to the office, The office is so understaffed she can not handle it and is probably he reason Donna left. I always swept my units out when leaving and left them in very good condition, They need help.
Drop-off could not have been any easier.
Great helpful. Willing to help in any way. Highly recommend
GREAT SERVICE, CLEAN & NEAT.GREAT LADY,S AT THE DESK
Nothing, great service and friendly staff
Went very smooth. Nice people
Nothing
Truck was ready will all requested equipment inside. Pickup was simple and easy and took probably less than 5 minutes. Staff was friendly and helpful. Truck performed great. Overall a very pleasant experience. Would highly recommend.
Awesome
Counter lady wore her mask due to covid but other worker didnt. Think they both should of worn them
Such a wonderful woman who helped me.
very friendly staff
Everyone was very nice and efficient
Great drop off
Clean vehicles inside and out!
I was checked in by a relatively new employee, who needed some assistance from the manager to complete the check-in process. While it slowed down the process to some extent, it still went fine, and the staff was very friendly and easy to work with.
young man was very helpful!
it's always a positive experience using this u-haul location.
Both of the staff attendants (ladies)were very helpful, knowledgeable and most importantly costumer service oriented. Great experience. Would definitely use their service again .Thanks
However, I would have preferred if all staff at the facility followed the masking guidelines set forth by North Myrtle Beach at that time.
NA
I especially appreciated the attention to detail exhibited by all U-Haul contents, from the person at Car City who took my order to the return personnel.
I completed form online. The counter person could not find the contract initially, then did. For some reason did not have my driver's license on file when I took a picture and downloaded. I did not purchase any supplies. One of the guys helping our move pulled the dolly from the truck. I explained to the counter person on return and he credited me back for the charge - thank you. Truck ran fine - only a short move. Driver's mirror was loose - had to adjust every time I got in the truck. All in all - excellent !
Made entire process easy...
These employees are the best! I didn't even have to get out of my vehicle when returning. I told them they needed to go to Petersburg Va. and train them on how to treat their customers!,
NA
Always willing to help.
Understaffed
The only thing I have to say is that I wish I was able to get more of my things..I didnt have a way to get them and the staff worked with me and I was just having a hard time since the covid and loosing my job..I miss some of my personal things!..Kristin was a Great help tho.
Extremely friendly and accommodating. I especially like the way the employees answer the phone with kindness and enthusiasm. Thank you so much!
Krysten and staff were outstanding
Access to the gate was difficult as returning and check out trucks parked in front of access point. Office staff unfriendly. Maybe understaffed...
Krysten and Miranda are the best!!!
This U-Haul facility is well kept and we never worried about our trailer while it was there. A pleasant experience.
You all were great! You went above and beyond with helping me tie down the loveseat. I really wanted to give you something $$ but just didnt have it. If I did It wouldn't have bee enough. Good deeds do not GO unrewarded and it will come back to you both. THANKS SO MUCH!!!!@@@
One of the best! Management is hard working and efficient.
Very clean and secure facility. The staff was awesome, very helpful and friendly. We rented one of their trucks and it also was clean and ran great. WE WILL DEFINITELY USE THEM AGAIN WHEN WE NEED MOVING HELP.
Staff and facilities were great
Friendly staff, nice facility
Thank you for giving my displaced college student a place to put her belongings in, yet she had to take them out due to the high prices for the units which she could not afford to pay.
We have used this facility for over 15 years Having two trailers stored in Myrtle Beach made this facility convenient and accessible every time we came down. We greatly appreciated we started small went large and ended back small and every time we changed it was a smooth transition. Thank you for all your help we greatly appreciated it Frank Mancini Ohio
The staff was very helpful and this is one of the cleanest facilities I’ve been to.
We made payments in advance so the accounting does not make sense. I owned a Uhaul appliance dolley that my company purchased and it was removed/taken/stolen from out of our unit and management requested proof of a receipt even though, it was our property stored in our unit at the first day of renting the storage unit. As those we listed as an emergency contact have been harrassed by your company repetitively with text, emails, and letters. Maybe the accounting was a misunderstanding on my part, however, the removal of any property out of our rented united should not have happened under any circumstance. I am not familiar with South Carolina law. Currently inquiring with legal council to advise me of my rights addressing the removal if my Uhaul appliance fully. I am searching records for proof of ownership and will provide the proof of purchase upon locating the receipt. Manager was rude, unprofessional, and the best sells person public storage and all Uhauls competition ever had. Intend to follow up with corporate on this matter. Regards
Kristen, the manager, is super nice as are two of the women who work there, someone those two women are extremely slow at their jobs, extremely.. The men that work there act like you kicked their dog if you even speak to them. Be cautious renting equipment from them. They will rent you dollies that they know are broken and inoperable. When you tell them so and ask them for operable equipment they just laugh and say they won't rent it to anyone else as they're putting it back on display for rental. And they will not refund your money.
Entire staff was so friendly and helpful, I would definitely use this location again if necessary...
Management and Staff offered exemplary customer service everyday, every minute of their being for the last 7/8 years of my occupancy. Some of which I encountered outside of the facility and has always received with the same positive, respectful and courteous energy demonstrating that Candy is a genuine person at heart. I single out Krysten and Candy because I had more one on ones with them but the entire operation is stellar. Love you guys stay blessed.
Very nice and polite and honest people
You are very accommodating
I arrived Friday 1/31 at 2:30 PM. It took until about 3:05 to get my storage unit. I had moving help from U-haul waiting on me the whole time. They didn't seem to have enough staff ! I have used this
Great!!
Always friendly and willing to help.
Great and friendly service.
Very friendly and efficient. A pleasure to do business with.
Great experience
Kristin & staff were the best!
Facility was convenient, clean, and staff was very friendly and accommodating.
My reservation was wrong; name, address, contact info..etc. (20 mins) I was given a key to open storage unit that was wrong. (10 Mins) This delay cost me $90. in moving costs, not happy!!
Everyone was so helpful and they made it very easy for me!
Candy and her assistant went above and beyond to help me my experience went from a nightmare to a pleasure. In Albany Georgia the uhaul people were clueless they did not have the furniture dolly tha
Easy access to unit
They were so helpful and friendly. The place was clean and well taken care of.
I had very good service at the Little River location, but was very upset by the15' truck break down we had from the Reading, PA location near the beginning of our trip. A discount should be given.
We couldn’t ask for a better heart fill neighborhood uhaul. They were just amazing for our time of need. Very clean. Absolutely no problems. If I EVER need to store anything, it will be here. Thanks
Fantastic, great price
Fantastic
Always use uhaul for your moving needs. They're the best!
Very Satified
I had my boat stored there for about 10 months. Access to it was great but they went up on their fees so I went somewhere else. Had the price not gone up it would still be there.
This place went above & beyond what me & my wife was expecting.! Definitely TOP knotch business in our opinion.! Very friendly staff. Exsply the lady at the front desk.!
Excellent storage facility - clean and very well maintained. Helpful, efficient, friendly staff.
Nolan and the other employees were a joy to deal with.
Excellent customer service
Gate access with card is difficult. Machine should be mounted over the curb not behind it. Too many trucks and trailers in the way making access tight. Alarm goes off every time unit is accessed.
Very nice facility, top notch. The folks working there were very nice. Would absolutely recommend them. The best storage facility we’ve used by far.
Manager on duty was extremely helpful and very pleasant to deal with.
Pleasant and very helpful. Great customer service!
I was sent 60 miles to pick up a trailer when I got there it was gone then they wanted to send me another 80 mile to pick one up.
Very helpful, all around a Aplus crew that I would recommend
great place very well maintained
Great facility
They are so wonderful to work with and take their time with each customer.! Highly recommend this business.
Was SUPER friendly, very understanding about our current situation and gave us the 1st month rent FREE.!! what was so awesome of her. I'd recommend these guys to anyone.! Thanks again.
They were so helpful with the rental unit we needed for a couple of months. We rented our moving truck from them; they were very helpful with knowing the truck size we would need.
It was 455 pm, He said we’re closed, Company vehicle blocking access to my unit on two visits!, let corporate aware of issues, they did NOTHING! WOULD NOT RECOMMEND This Storage location!!!
The staff always provided clear and concise information, the location and security features were much appreciated; my thx
Great facility
The only complaint is only having 1 month rentals. Sometimes we only need 1-2 weeks?
A well-run efficient, facility. Krysten and staff were very friendly, competent and accommodating.
The entire staff was very friendly and helpful. Great customer service.
great people to work with 😁
Great service
Very professional
Rats destroyed my mattress and my furniture and I had to throw hundreds of dollars of my stuff away. Not happy
very satisfied with the service and the staff was very friendly.
Nolen and Candy were extremely friendly and helpful in our move to Little River. Storage unit rental and equipment return was quick and painless. Thank you!
Very good customer service staff.
The guys who waited on me were awesome
excellent customer service by the pros in the Little River Uhaul facility. I would never go anywhere else
Excellent, secure facility, reasonable rates, and friendly staff. I would 100% use it again.
The staff went over and above to meet my needs. Thank you for your help to make our transition less stressful!!!
The experience went very smooth. They had a problem with the automatic gate the first few days but kept things secure while it was being repaired. A positive experience overall.
smooth as silk! no problems what so ever
Great experience
Very professional and helpful staff to say the least.
I had a good experience using the U-Haul Storage in Litle River SC. The young lady at the desk had just finished having to deal with an abusive customer who had a dead CC. Despite that she was great
The broken gate and being open all day allows people to access the facility who should not be in the storage area. With that said I am sure the office personnel kept an eye on things through cameras
I have always liked the customer service here excellent place 👍
Very friendly staff. A great experience.
This is my third time to use this location. Always friendly clean and efficient.
Best storage facility we have ever used...clean, easy to work with, equipment available and friendly.
Kyrsten provided clear and concise professional attention to addressing my situation, which was greatly appreciated; I look forward to using the service solutions that U-Haul, Little River provide.
Awful place. This facility needs to be closed down immediately. Inept management and customer service. Had 24hr access and did not receive it. Gate constantly inoperable. Trucks blocking gate.
We used a ubox to move my mom here from oregon. The only issue was that a rat got into her things somehow and chewed up some boxes.
Good people
Very pleased with the staff and facility. I would definitely use this facility again!!!
Nolan went above and beyond to help! Really appreciate that so much!
Thanks for your facility. No complaints about anything. You do a great job !!!
great
The folks at 3195 hwy 9e are top drawer.I trust them because they get it RIGHT!
A great help and great people
I will NEVER use Uhaul for anything ever again! Found a mouse made a home in my sons mattress and I had to throw my furniture out because it was all mildewed. Uhaul would not help at all!!!!!!
Always a pleasure doing business with Uhaul
Very pleased!
Donna was always great to deal with, efficient and friendly. Very clean and secure storage units.
Very professional,yet very friendly
I was very well pleased with the unit and the staff
Everything was fine except the mileage fee of .69 is just out of line. I will just have to do more reasearch. I have a storage unit and soon want to move my boat to your property. Truck rental out.
Very impressed by the well maintained and extremely clean storage area and surroundings.
Candy did a great job!
Extremely efficient and friendly staff when I needed it most
Donna provided excellent and friendly customer service. She helped us right away and went over and beyond to help meet our storage needs.
Clean, secure, friendly competent staff. Thanks
Great experience! We would use them again !
The storage units are clean and safe. The staff was very helpful,
We stored our belongings here after our house was flooded from hurricane Florence. We're very grateful to the staff at UHaul for helping us during this difficult time. They were friendly and helpful.
I have never had the pleasure of dealing with such TOP QUALITY,CARING people before. It was truly a pleasure doing business with U-haul of Little River.
Nothing
Excellent staff. Professional and helpful
I stored my camper here, the spaces are two small, had trouble getting my camper out, the place I’M in now is 100% better than yours.
No additional comments
Hard to get out of parking lot on hwy. 9
Quick and efficient friendly staff
Very nice people and place to do business
you need more room but overall excellent Thanks
Every0ne Was very helpful. I will recommend and will go there when I need U Haul. Thank You.
Everything was great
Great people to deal with could not b any better
By far the best in Myrtle Beach & North Myrtle Beach area!
Very pleased with my storage and the staff.
Definitely the best in this area.
Great Service, very friendly and professional.
Made reservation showed up and was told wasn’t available storage bin and rude help won’t come back again
Excellent service
This definitely is the best self storage in South Carolina. Great staffs! However, the cost is too high.
Kristan and Nolan were great to provide assistance.
Nice People
Sunday, people just kept coming in, around10 people in all. The poor women behind the counter was all by herself. She did take everyone in order and did a great job getting everyone on their way!
Very pleasant and helpful staff at a good price
Nice staff, always friendly and really helpful. They made sure my move in and move out was successful! Thanks again! The manager and “Big Mama” were my favorites!
Awesome!
The the office staff and delivery staff was the best to work with.
Na
All the people very great and very helpfull
Super
Great service
The office staff were friendly and knowledgeable and made all processes easy. A very well kept facility.
I had a U Box delivered to my new address. They delivered it a day earlier and picked up the following day. Thank you!
The people was very friendly and accommodating. I will be bringing my boat again next year for the summer. Very convenient.
Krysten very professional and patient. Could use a little help with organizing tasks to streamline duration of visit. She is excellent representative for U-Haul
This facility and its staff is exceptional in every aspect and I would recommend no other. Thank you all, for making me and my possessions feel valued and safe for over a year! Much appreciated.
Ms Donna was great
So easy and convenient. Nice and courteous staff.
The staff was extremely helpful in assisting my needs at your facility. It was one of the best experiences i have ever had working with a company. I am recommending U-Haul to all my friends.
Highly recommend U-Haul Moving & Storage of Little River!!! A+++
This was my first time using U-Box delivery....moving 1900 miles....cross country. From the beginning to the end....100% more than I expected. Thank you to all!!!
Accessed my convenient unit on numerous occasions over a 4 month period with no issues. An employee even allowed me in shortly after closing one evening for a quick pick up - greatly appreciated.
Excellent facility. Staff is knowledgeable, kind, helpful and friendly.
The staff very helpful and extremely polite.
Thanks
