We are still moving into the unit that we reserved. We have had excellent customer service since the beginning. I would highly recommend this location. We feel like part of the Uhaul family.
Comentarios de los clientes para U-Haul Moving & Storage of Litchfield Park
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Testimonios de clientes recientes de U-Haul Moving & Storage of Litchfield Park
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I should only be charged for 4 days as I wasn't able to return for one additional day due to internal miscommunication. Were a police report was created for the trailer as stolen. Therefore from Friday 2/26/21 from 9am to 9pm. The trailer stood in my drive way till a sheriff's officer showed up to clear the report from the system so I could drive it back to u-haul. I spoke with Kyle and explained to him that I spoke with one of his personal over the phone on Wednesday to extend to Thursday. To which he responded by placing me on a brief hold and got back on the phone to give me the all clear to extend. The trailer was back due on Thursday at 4pm i was delayed and before I knew it passed seven on Thursday. I figured I would take it back in the morning on Friday as I was paying cash. The trailer went unaccounted for from Thursday @4pm to Friday @about 9am. Because I woke to a voice Mail from the sheriffs office on Friday morning at about 830am. In which he stated that Kyle filed a trailer theft with them. Again it was un accounted for 5 hours. I believe who ever I spoke to over the phone failed to make notations or simply didn't communicate to Kyle that he okayed for me to keep the trailer till Thursday @4pm 2/25/21. Kyle became very aggressive and verbally abusive when I tried explaining to him the situation on Friday night when I dropped off the trailer. I tried explaining that I couldn't bring the trailer sooner because of the police report. I have a recording of the whole interaction and Kyle's unprofessional conduct and behavior. I am willing to provide that to corporate office as evidence of his unruly behavior. I ask that you please make a correction to 4 days of use and I will personally go in to the location to make appropriate payment. Thank you!
This was the best storage facility that I have ever used. Storage unit I had was perfect for my needs. I rented vehicles a few times which were clean and well maintained. Staff were friendly, knowledgeable and professional. The overall cleanliness was flawless. I give the facility and staff a well deserved excellent rating.
The lady who made my reservation at the Litchfield location was very pushy. She is at the Goodyear location and.I definitely would not use that location. Her customer service is not all that great 🙄
Kiel, Thanks for working with us yesterday. Happy to get the 8x10 storage unit. BUT sure look forward to hearing we can move to a 10x15 by beginning of March. We probably will hold off putting anything in our 8x10 until we hear from you. Thanks. Roger
Sometime had trouble getting in do to insult truck park in the way unloading box storage for warehouse Also I feel if you leave the unit clean you should get a refund with rent left for the month 1/2 left Thanks Robert Beard (623-810-0552 )
Nice people especially the manager groped us so much!
I really like the after hours operations. Pickup and return, I give them a 10 out of 10
Hands down the BEST U-Haul Center I have used! Kiel and his team went above and beyond to accommodate us, and made our moving experience easier. Everyone was fast and efficient, and had a smile on their face.
Kiel and his team were great, wonderful experience
I called to schedule delivery of our boxes and was originally told one of our two UBoxes were still in Colorado, and they both should have been in Arizona. So of course the stress set in. Moving is stressful enough but adding this on top was too much. I spoke to three different individuals and they all said the same thing about our boxes. After days of not knowing where our things were, someone finally reached out and said both boxes are in fact in Arizona and both scheduled for delivery. I don't understand how this could of happened but it made me very upset that we paid for this service and not one person offered any reimbursement. In fact, we got charged for delivery. When a company fails on this level something needs to be done in regards to recovery. I can't believe Uhaul does this type of business. I will never use UBoxes and will highly discourage people from using this service.
Wayne was great!
I want to especially point out that Kyle at the Lynchfield, AZ U-Haul storage Facility, that we worked with was extremely friendly and helpful.
Great customer service. Very knowledgeable about products.
Kiel and team are alway professional and courteous.
Kiel and his team were very polite and always available to assist.
I returned my equipment 2 days early on 2/7/21. On 2/9/21 at approximately 6:30 pm, I received a call about returning the equipment. Had to explain to them that I returned it 2 days earlier. Either someone didn't put it in the system as returned, which prevented you from renting it again; or someone didn't check system showing it was already returned. More training is needed.
I was charged twice and told one of the charges would “fall off†but it hasn't.
Yes your service was very helpful for us. Clean, secure, good price... Thank you very much.
I have always had a great experience with uhaul. The employees at this location was very helpful and pleasant !!! ⭐️⭐️⭐️⭐️⭐️ Thank you !!
The moving help didn't show up 889859
The truck I rented needs a wheel alignment and it would've been great if I didn't have to drive it all the back to surprise
We have had nothing but excellent service the whole 2 years we used their facility. the staff have been courteous, friendly and willing to help without asking. They exceeded every expectation that we had. We have moved which means we are no longer in that area. We hope if we ever have to use U-Haul again the next team will be as excellent as this one. Thank you to Kyle and everyone else.
Nothing. this manager and his team has bent over backward to provide above the bar, excellent service every time we have needed anything. I would commend him to anyone.
As always everything was perfect. The management should be proud of the way this location is run. I will ALWAYS go back when I need a truck or any thing I need
Great service!
Great customer service.
Staff was always courteous and informed on the products Uhaul offers
This is my go to store. They take care of all of my moving needs from storage to boxes to trucks and equipment. I wouldn't go anywhere else. They help me keep my buisness growing and they help keep my customers happy.
Provide a garbage can, yet I understand why you don't, because people will take advantage and throw any use it like a dumpster
I felt the staff in VA were polite and accommodating better with me, the applicant than my children who the box was for. They could have been kinder being that this was a move my children were scared about moving and driving from VA to AZ. The AZ location were not as accessible when we/my children were trying to make reservations to pick up items from U-Box. It all could have been handled better for the amount of money I paid. I expected better service from both locations.
My wife and I were very happy with the support.
One stop solution to all of our storage and hauling needs.
When I called,the person answered from a different location....probably in a different state. She was not knowledgeable about the stock on hand ant the location I was driving to. She was as helpful as she could be,but said her computer showed no trailers at this location. When I got there they had what I needed
You guys are a great and reliable company
Nothing! Super fast and easy!
I needed to start the move process to Glendale AZ - and this location seemed to be ideal, being within 7 miles of the future home. Upon renting a UHaul truck, found that I qualified for 1 month free rent - which helps out. I found the staff to be very friendly and pleasant, and noticed that this is a state-of-the-art facility with plenty of cameras and security sensors. The rental unit was spotless and seemed to be very new.
The worker doing the check-in was very professional and polite.
Perfect. The manager went out of his way to help in any way he could
Everything was okay with the storage unit but when you decided to raise the price that's when I decided to take my stuff out, especially right now with covid going on and times are hard and people are unemployed you decide to raise the rent amount not good for me I was almost there a year with you guys but nope had to look for somewhere cheaper.
The whole crew at this location seem to work like a team, a well oiled machine. Polite, friendly, and attentive. I know I can count on these guys for anything, propane, vehicle and equipment rental. This is how I wish all U-haul locations were. Keep up the good work.
Nothing. Excellent experience.
I recommended the location as I got picked up from dropping the equipment off and the manager was amazing.
Facility is very clean. I was able to unload a 15ft truck by myself thanks to the loading dock and use of carts to move my things to a 3rd floor location using elevator. A+++
The staff was very friendly and extremely patient
Awesome service!! Great staff!
The staff was very helpful and polite!
in the 10 years I’ve been a customer I’ve never experienced worst customer service from the GM Kyle. I was harrssed by phone calls because of his error and talked to very rude and degrading including his caps in text messages on replies. I was accused and blamed for his issue not properly handling situations. Instead told me when I called the emergency line he didn’t answer because it was 1 o’clock in the morning and he found this was a nuisance and I shouldn’t of called. Was handled very poorly. Make matters worse received a increased invoice starting in February for a absurb dollar amount!! I'll be taking my business elsewhere.
None
Kiel and team do a great job. Very helpful and informative.
Flawless service. Top notch
I recently rented a U-Haul truck for the very first time and had a great experience at the location on Northern and the 303 in Surprise, Az. Kiel Durmaj and his associate John were extremely helpful and knowledgeable. Outstanding customer service with the whole staff. Definitely look forward to the next visit and definitely recommend this location. Your new friend, Wilson
Dylan was great to work with. He allowed us to move in 2 days early.
I was here few times now great service keep It up guys ðŸ‘ðŸ‘
This was the most horrible experience I have ever had. I am now very sorry to say that I ever worked for UHaul. I was hung up on by managers, I was disrespected, lied to and way overcharged. I plan on filing a consumer complaint now that you have your property.
Overall 4.5 stars. The computer was down and everyone had to pay with cash and they weren't prepared for that
The people at this location were wonderful to work with. They took in stride the stressful situation that goes with a major move & handled it with kindness & professionalism. Highly recomend this U-Haul location!
Nothing great experience
The computer systems had issues and could not process my card. I had to wait for a while and eventually left.
It would be nicer if the vehicle had a quick wash before it was picked up. At the very least, have all windows and mirrors wiped down.
Excellent service and people Thanks
I wish your associate would’ve asked if We were renting a U-Haul truck before charging my credit card. I had told him that my cousin Ruben Drotzmann is picking up a Uhaul truck From the same location tomorrow morning at 9 AM. He is assisting me with my move to your location. The associate said if he would’ve known he would’ve gave me the first month free for storage. I feel he should’ve asked me to double check. If an adjustment can be made that would be appreciated. Call me if you have any questions at 602-818-9182 Gabriel Felix
Make sure the fuel amount is correct-contract 3/4 of tank of gas-actual 1/2. called about the difference and issue was resolved. Great customer service. Great valve
Make sure that techs are properly trained to perform their duties. Maybe have a secondary person check install to make sure that its correctly installed.
You guys are awesome.
Some Uboxes contained nicely packaged furniture pads where there were 12. However, some boxes had the pads just thrown in there and there were not 12, however, I still had plenty...
Storage unit did allow water under the door after a rain, wetting several boxes on the floor.
We had three units as we transitioned to our new state and home. This facility was perfect for our needs and the staff was excellent. They were helpful, professional and friendly to work with.
When I had an issue trying to get autopay to work they were friendly and respectful to me and got the problems resolved.
They know what they are doing. they're kind and helpful.
Every employee was extremely pleasant
I received conflicting information concerning the pick up of the boxes after we finished unloading them.
Everyone was helpful and knew what they were doing which is priceless.
Everyone there knew what they were doing. Very friendly and helpful!! Definitely recommend this location to anyone needing a vehicle to rent or storage.
The service was awesome n personal helpful, thats why we went U Haul.
The people are always friendly and knowledgeable regarding both the equipment rentals as well as storage units.
The facility is outstanding. The person who received the vehicle was very helpful and very professional. One minor problem is the access to the location. Although it is located next to the freeway, the access is hard to figure out.
Everyone was very kind and helpful. Would use your facility again if i had to.
Awesome RV storage! Staff is also awesome! We feel fortunate to have found a spot at this UHaul RV storage!
Too expensive
They have always been very responsive to serving customers from propane purchases to outside storage arrangements
It is difficult to get through on the phone. Long wait times
This was a new location and it looks like UHaul definitely got it right. Keep it up!
Everyone there is very friendly and knowledgeable; even the cleaning lady! Great crew!! Great service! Great place!
Got the best care from Kyle.
Great staff who were always friendly and ready to help. U-Haul site always well maintained.
Very happy with my experience with Uhaul.
Kiel was outstanding and without a doubt a shining star for U haul. He made the experience easy even with changing reservations. Very knowledgeable and easy to communicate with. He has my vote for U-Haul employee of the month.
I had 4 units & one had a black widow spider & daddy long legs & lots of mouse poop. My last day there was cat poop in the hall. Told staff but when I returned before 7 pm it was still there. Need mouse traps everywhere b/c all units had mouse poop but one w/spiders had the most mouse poop. I did tell staff about black widow, other spiders & mouse poop in the one unit.
Don’t take the insurance, it does not cover the unit, only if something happens to the whole facility. For example, insurance only covers if there is a fire or flood. The CSRs were extremely rude and offered 0 help with the problems I have here. I stored an air loomed piano that my great grandmother gave me, long story short, I went to clean my unit out and the piano was filled with spider webs, black widows, and brown recluses. The people on duty said they couldn’t do anything about it and that the insurance doesn’t cover it so I’m basically SOL.. The general manager said he can’t do anything without pictures to start a “claim”. It’s been 3 days and still haven’t heard anything. I’m furious. Don’t go here.
The employees are very respectful. The facility is very clean at all times.
One elevator in the building is not enough with multiple floors and large loading docks to accommodate a lot of people.
Everyone was nice and helpful.
The people at this facility were top notch including management. This was by a landslide the best facility and also the best experience I have ever had with storage solutions. Thanks folks for your efforts.
Staff was great
Dylan provided friendly efficient service and directions to facility area.
Staff at this location were very friendly and respectful. Appreciated the military discount offered to me. Staff followed guidelines for covid 19.
The entire staff went above and beyond to help my situation out. My family and I are greatly appreciated to the staff at this location. Thank you.
Very nice friendly service!!
The Staff, the facility and the maintenance at u haul at Northern and 303 location is wonderful, awesome, spotless and friendly thank you for your help that's why we keep coming back to this location all the time.
Manager and staff were extremely knowledgeable and helpful.
The staff and owner have always been accommodating, professional and friendly.. whether in person or on the phone.
Muchas gracias
Thank you for your help Kiel.
Great staff
Kiel is awesome and went the extra mile multiple times.
Very courteous staff. Only negative was that one customer in line wasn’t wearing a mask.
Kiel was exceptionally helpful and kind. He and the entire staff always went above and beyond my expectations. Thank you Kiel The McDowells
Great staff !! Thank you, Highly recommended
Very courteous and friendly staff.
Kyle is the best
Our experience with U-Haul on 303 and Northern was great. However just a little disappointed and confused. We rented 2 units and 1 unit we were refunded on when we closed it. Keep in mind that is was at the beginning of that month. We recently closed our second unit and it was at the middle of the month. We were told that we would not be given a refund or even prorated for the remainder of the month even tho uhaul was paid in full for the entire month. Doesnt seem right to not be prorated for the last 2 weeks. We basically gave those funds away.
Lovely clean facility, and wonderful, helpful people
Arrived from out of state and was able to get storage and arrange trailer drop off right a way. Staff was very helpful and friendly. The facility is clean and easy to access!
Your employees were friendly and helpful.
Very knowledgeable staff all of them. I was there one time and one of the staff helped took out my bike rack and i also got the bike rack put in a storage cause i Did not want it in the garage cause my relatives will use it. I do not know who helped me but that staff was so helpful. I will never go to another Uhaul store but Kyle store. All the staff are so helpful.
Best customer service I’ve ever encountered please take note this facility is really the kindest nicest experience I’ve ever had most businesses are far and few in between this is the model business people should take note clean excellent atmosphere and great management A+++
So glad there were carts to move items into storage units.
The grounds after entering the RV storage had several large pot holes, sometimes filled with water from the washout area. My unit had multiple screws and hardware that was left over from a previous tenant. Worried about tire puncture.
Brought the family in to compare units. The staff was very polite, professional, and knowledgeable. Made great recommendations and worked with my availability. Will recommend this location based on the employees, best experience!!!!! These guys deserve a raise. I cane in June 13th in the afternoon.
Keep up the good job
Very happy.
Everyone in the office is amazing and they are super helpful!!!
We only needed storage for a few months. We didn't feel the need to go back and check on our belongings, we felt they were safe. Justin was always very professional and knowledgeable. If he's not the manager, he should be!
The U-Haul storage location at Litchfield Park, Arizona is a great location by far. I've been utilizing their services for some years and I've always been rendered outstanding customer service. A recognition should be given to their employees for their great customer service and for helping out in any possible situation to make things right, "thank you guys".
I rented a U-Haul trailer in Casper, Wyoming and moved to Arizona. I then rented a storage unit from U-Haul in Litchfield, Arizona. I had great service in both places. I wish all the businesses I dealt with was as organized as these were. I made reservations in both places, showed up and everything was ready and waiting for me. Thanks U-Haul.
Great staff, Clean and very efficient
I was pleased to see how clean, accessible elevator and carts for moving belongings. The online process was very easy. Great experience.
The cleaning lady actually walked me to my unit and had just cleaned it and warned me right off the elevator about wet floors! I actually wrote a letter to the GM Kiel about her she was so awesome! The only thing that went wrong was my card didn’t work after resetting and getting a new card so I have to go back to retry today.
Kyle was always helpful and friendly.
Everyone is great. #teamuhal
Good location Very convenient
Thank you Kyle for calling us when needed! Al
Kyle was amazing with my experience. He made it very easy.
Online capabilities are effective and very handy. Kiel is very friendly and provides excellent service. Thanks.
They were very clear on all the particulars and respectful and friendly.
We have been so impressed over the years with our storage unit here -- always clean and accessible -- if we ever need a unit again, this location will be our only consideration!
The cleanest and nicest facility I've ever been in. Would highly recommend to others.
Kiel was awesome
Helpful staff and clean facility
Staff was courteous and professional.
Thank you Keil for your help with closing our account yesterday!
Y’all kept the facility very clean and help me out with any problems I ever had.
Staff are cordial and friendly as always. Thanks for your excellent help.
The staff was very accommodating and helpful.
The customer service was excellent. They explained the rates, showed the unit, and provided hours of operation.
Both Kyle and Conner were very helpful, knowledgeable, courteous and professional. Excellent phone pre-arrangements and move-in experience rating is well deserved. I Highly recommend to others.
So far so good good customer service no complaints
When we contracted for the storage unit, the computer system was malfunctioning. I hope that system has ben fixed.
Thanks
Very fast service at checking in and getting a storage unit. Very helpful workers here
The staff was extremely nice and made the process easy.
I like the air-conditioning and the clean surroundings.
kyle was very nice and helpful. Good customer skills
Great facility, always clean with a friendly staff.
Very good service and professional
The guys there went beyond to make sure I was taken care of and to make sure I was in a unit that would fit my needs and helped out when they could so thank you guys very much for all your help.
Even though i arrived 15 minutes before closing, the young man who assisted me had exceptional information regarding my needs. I got the storage unit i needed, location was perfect, & so was the disco
It was very easy. Luis was very helpful when I called and inquired about a unit, as was the young man who help me when I arrived.
Kiel, the manager was very pleasant to work with and professional. The building was very clean and the area we rented was very well cared for. Much, much better than the last place we rented.
Customer service at the location was excellent. Very helpful and treated me exceptionally well. The facility was very well kept and inviting. Very impressed and will recommend location to others.
Have never used a U-Haul storage facility before - but Kiel and John are both great! They are so pleasing to work with. The container was unlocked and ready for me when I got there. Awesome!
Best UHaul staff we have ever met. We are 40 years military between us and the level of customer care with this Uhaul is one of top notch.
There was a little trouble in the beginning accessing my storage late hours of the night. The staff was great and very apologetic for what happened. Keil and staff were great thank you so much!!!
Very nice staff and convenient to our home.
Connor is great taking care of the customer.
Very consistent facilities and rentals.
I will use Uhaul for any moving needs.
VERY pleased with the service and facility.... have recommended to several friends.... will return...
Great customer service.
Very clean and easy to access.
This place needs a manager. To step up an put some rules in place an check the work the others perform
I rented for 6 years and had no problems
Facility is well-managed and maintained, with several options to meet your storage needs. Staff is friendly and helpful. It can sometimes be hard to reach by phone, but keep trying.
The lights right in front of our unit were not working the entire year we were renting. The day we moved out, men were working to fix the light.
Great customer service
Nothing to do with the litchfeld place but when I made my reservation with the lady one the phone not sure how but it didn’t get into the Allie system but I had a reservation email.
N/A
Customer service was exceptional!
Had no problem
When I vacated the unit I was renting, it was a quick transaction and I was on my way.
Met all of my needs and answered all of my questions throughly.
We were very happy to find a covered storage at a fair price , service was fast and efficient
Great service. Lots of selection.
Excellent overall.
The person at the desk was great. Isiah was very helpful and nice. He is a real asset to the facility.
great place
The gentleman that assisted us was very friendly, professional, and helpful. He physically showed us where our unit was located and explained all other benefits that UHAUL offers. Well done UHAUL!
It would have been helpful to have lighting actually within each individual unit.
The staff and manager of this particular U-Haul location were absolutely wonderful all the way threw. One of the best overall business experiences I’ve had. I can not say enough about them! Thank u
Everything was great!!
It's very hot in AZ so people would like to work before the sun comes up. The facility opens at six. It's starting to get hot. Earlier gate access would be great.
I rented climate control which was perfect for my valuable to protect from heat. Everytime I was there Lupita was always cleaning, inspecting and very nice to everyone. I would rent again if needed
Always have a great experience with uhaul. The customer service is the best! Give all of them a raise!
Great place with great services.
Very safe and clean place.
Great help all around
I don’t like that you can’t use any other lock than the round ones feels like a scam to make you buy these from you.
Good attitudes and very customer service oriented even in the 119 degree weather. thank you for being the calm in the midst of our stormy move!
Excellent facility.
Everything went smoothly with my storage unit rental. Alk personel working were very professional
I have been a customer with the Litchfield Park uhaul location for a long time. Their staff will do their best to accommodate you and give you the best service even when they are short staffed.
Person that helped me was not very friendly.
great experience at this location. personnel very attentive and professional.
Pleasant efficient counter crew that worked through the process quickly
Everything was fine
Top notch employees and super clean and safe facility.
Thanks!
Everything worked out fine,
I had a very great experience and I will recommend this location to anyone.
Some issues with employees knowing how to work the reservation system.
Gravel and dirt lot makes for dust covered vehicles especially with street sweepers stirring it up. Entry gate left open often. Anyone can drive in.
Best storage units and customer service I’ve had and this is my 9th time moving!
The best
This location did and provided everything that they said they would and on two occasions they went the extra mile. U-Haul Moving Litchfield Pk Hassel free experience after a cross country move, thanks
Great facility. Would use it again if ever needed.
Excellent facility! Staff always professional! Best of all, the cost good and reasonable!
I have nothing but good things to say about this U-Haul. The place was always clean and open when I needed to move stuff into or out of my storage locker. Price was right and the service was great.
Overall it was a great experience. My belongings had been storage for nearly 2 years and by the end of it you couldn't tell. They were clean and kept at a cozy 80 degrees.
Thank you
The entire staff at this location was very friendly and extremely helpful. A great example of what excellent customer service should be patterned after.
The process of getting a storage unit went very smoothly. The unit was cleaned right away and available for me. I also purchased many boxes there as the prices are better than other stores.
The tenant with the road cleaning equipment has damaged the area around the clean out area causing a constant chuck hole with water in it requiring a red warning marker.
Personnel who handled loading and unloading U-Box where helpful, friendly and knowledgeable. Really enjoyed working with them.
They were great making sure that my pod was received by my family again thank you
I was very satisfied with the service I received in renting my RV storage space. Everyone was courteous and thorough.
Seriously clean
John at the counter was very nice and quite helpful in completing my transaction in a timely manner.
Best Uhaul facility I have had the pleasure to deal with. Employees are efficient, respectful, and go the extra mile to create a wonderful experience.
We ran into to many obstacle, Delivering our U-box and unloading them. Only thing we got out of this was 1st month storage free. Was forced to store our Merchandise at this location.
.
Overcharged me on everything. Not either money.
Good customer service.
Didn't worry about my unit During my Storage time . That was important to me.
Was very good with the manager when we made reservations two weeks in advance. Just average at check in to get the truck and storage space. very slow returning truck. I still don't have my receipt.
Ns
We never had to go to the location. But the location did not call us when our items arrived. Seems like they did everything they could to get more months rent out of us.
I will use Uhaul again if I need storage.
Friendly and responsive .. clean facility .. easy to get around
Very perfrostel and lead by manager of great Ability . U haul has been blessed with highly Qualify people great job!!!
General Manager Mathew and his team were great! Will definitely recommend!
Everyone is very friendly. The floors were always mopped everyday and smelled clean and fresh. The staff even offered to help. I would highly recommend this u haul to my friends.
Matt is absolutely the best manager!!
Prompt, polite, and very accommodating.
I shipped a pod across the country, NY to AZ.....very nice people, both places. I had no problems and would recommend to anyone to move this way...easy and convenient....
Super helpful staff James I think is the guy who helped us
Drop off & pick up of container was a breeze.
Everything I asked for with a smile
Always kind and will to help
Great service, helpful, and friendly
They did a great job check out was fast and easy
It was nice to have the storage so close
Very kind and helpful staff Thank you
It was a nice and convenient location that very well for me. Thank you
Delivery driver damaged our coated driveway the she dropped off U-box. I contacted the manager and he always promised to get right back to me, never happened. Will just dispute charge with card Co
Probably the easiest storage unti that I have ever rented.
It was what I needed to store my extra stuff while I sold my house!
Just awesome!
Staff was friendly but there was confusion about pick up time.
Happy to find a space available and Mathew represented your company and facility well.
They were very helpful.
All employees at this facility were helpful and caring the place was very clean and homey excellent job by all
Thanks
Excellent service. Everything was ready when I arrived. Overall was very happy with experience.
The service was fantastic! Office was clean.. The road back to the last row kept deteriorating so much I felt uncomfortable driving my car there. Large water puddles also were bad.
Everything went the way it should. No issues with good customer service.
Never had any problems and everyone was friendly and helpful.
Coming from a previous experience you guys were so amazing
Great service
I used your U Box program..it was very convenient.
Excellent facility and service. We stored household goods in their Climate Controlled Area for 6 months. Always very clean and very secure.
Only issue encountered was the rolling gate into the RV area. The card reader had issues.
Great service, friendly, efficient staff, UBox fan for life!
Rented a truck from Houston Texas to phoenix Arizona. The truck ran very good no issues I would recommend this company again and again. A+ service.
Great olace for our boat for several years......
The delivery woman was very nice and friendly. She also had very good suggestions on how to place the u-boxes.
All staff have been very friendly an very helpful it's a pleasure doing business with this Uhaul location.
Fantastic experience. Communication was great. Would highly recommend.
Matt was wonderful to me. He explained everything and answered all my questions
Staff was EXCELLENT!!!!
Very nice facility, they had my unbox ready fast in and out
The UHaul staff was AMAZING!!!!!!
Great service!
Good job. Only suggestion is in AZ you need more indoor storage especially 10x20 units.
Great location and great customer service!!!
Thank you so much you are a life saver
I would definitely use Ubox again
I enjoyed my Uhaul experience
I rented a unit for 4 months while moving. When I first signed up I gave them all my info and told the staff I would be using the unit for multiple months. After having a unit for 40 plus days, I re
Great Service all Around
Facility nice and clean. Like the air.
Really appreciate the cleaniness of the unit and being air cooled!
I would not hesitate to rent another storage unit from this facility. Always clean and staff was always polite and professional.
Very good service overall and pods arrived and delivered with no damage.
Matt and his crew were very helpful and worked to keep the place in great shape.
This place was so clean!
Our service was outstanding!! Thank you for making a stressful move, as easy as can be. You told us what and when things are going to be delivered. You kept us completely informed step by step.
Great experience
Very nice and secure place
The entire process far exceeded expectations. They kept me informed by email of U-box’s (2) location, and charges, as they moved from Minnesota to our home in Arizona. Highly recommend them.
N
Very nice and friendly staff. I highly recommend this place.
Pretty happy with everything. The door on my unit could use some work
Good experience
I think the woman helping me was having a bad day, because she was curt with me and didn't seem interested in really helping me. I was confused about some issues and she didn't try to help.
Highly recommend
none
Greatly appreciate the excellent customer service at this U-Haul!
In early October we reserved a 10x15 unit Litchfield Park. Never received a confirmation number. Called to notify them of a date change and still NO confirmation number. Can't do business without it!!
Matt and his crew have been great to work with at the location.
Was very happy with my second experience using the Ubox.
I called to schedule delivery and pick up of two containers; excellent service! I did not go into a Uhaul facility, so I cannot answer those questions; there needs to be a "not applicable" option.
I put my furniture in your facility while my home was being built. The fees were good, staff friendly and I appreciated the service. I have used trucks as well, thank you
Thank you for great service
I had to call several numbers provided by U-Haul until I could find my U-box and have it delivered.
Coty was amazing and kind as we went through this process.
Units are clean and in good condition. Staff was helpful.
Nice facility needs a little work on the driveway pavement but clean, friendlly and easy access
Great experience
Thanks..Great Job!!
Everything I contracted with from Seattle was done and completed when I arrived. Good job.
Our delivery and pick up women were fabulous!!
We had transferred an U Haul box from WI to AZ. Service for storage and delivery went smooth, on time and without any damage to contents. Highly recommend U-Haul for any moving needs/supplies.
Thanks
nice clean facility, manager was courtious and helpful.
I'm surprised to see how many customers do not read their contracts and then are surprised with unforeseen charges. ALWAYS read your contracts and ask questions if you do not understand the charges!
Great facility, very clean, nice staff.
Great service and professionalism.
Customer service was excellent and our things were in great condition.
Customer service was excellent and our things were in great condition.
I never actually visited this U-Haul facility, but the customer service was excellent and our things in storage were in great condition.
The ladies and gentlemen that dropped the U Boxes off and picked up were professional and provided excellent service. Math, John and Debbie provided terrible customer service. Facility ? Are N/A.
We were very pleased with our dealings with this Uhaul facility and especially the manger. We had a couple of issues that we brought to the manager's attention and the issues were promptly resolved.
The folks at the Litchfield Park U-Haul facility were informative and very helpful. I would recommend this facility to anyone. Thank you (Mr Nunn) for your excellent service.
Never had a problem with my vehicle stored on U-Haul premises. Been a Storage customer for over 10 years and will be back again fall of 2019. The staff has always accommodated my needs.
Mark was very courteous, understanding, and a great manager to work with. He took great care of us.
The staff was always very friendly and professional. I was impressed with the cleanliness of the storage lockers.
thumbs up
Great staff and location
Really pleased with my decision to send my belongings cross country via the U-pack. Quite delighted! Smooth transaction all the way through! Thank you U-Haul
Friendly, knowledgeable people!
Good
Good
Met Matthew, he was super awesome. Thanks for all your help and advice.
The RV parking area was too dusty due to poor pavement and potholes. The self wash area was caked with mud and muddy water drains right in to the area I would have had to drive through.
I can't comment on the facility itself as I wasn't ever at the location. All the staff & drivers I talked with were patient & helpful . I look forward to using U Haul again in the future.
Have used UHaul for truck rentals several times. The equipment is clean and ready to use. Always been treated very well. I now have rented a storage space for my RV. The facility is great!