Customer Reviews for U-Haul Moving & Storage of Litchfield Park

6,205 reviews

16835 W Northern Ave   Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

(623) 535-3898

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 535-3898

16835 W Northern Ave
Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

NA

Tyler G 
Rating:
5.0

Customer did not leave a comment.

Robert W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO A 
Rating:
5.0

The team at the Litchfield location are very professional and provided all the information I needed to choose the correct storage unit. I switched to a smaller unit and the young lady found me one on the same floor so my move would be easier. They actually cared about the customer. I would definitely recommend this location . Keep up the good work!!!

anthony A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adan L 
Rating:
5.0

The service was already above and beyond what I was expecting. Sustain your current service, especially the personal call to make sure I was still coming that day as I confirmed my vehicle and trailer was ready for me. Thank You

mauro f 
Rating:
5.0

Customer did not leave a comment.

Melissa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar P 
Rating:
5.0

I’ve had units at other storage companies, I will actively seak out uhaul again in the future. Best price, best facilities, great service

RONALD M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana F 
Rating:
5.0

Customer did not leave a comment.

April W  |  Online Move In 
Rating:
1.0

When I showed up to move in there was a lock on my unit. When I called uhaul they rented me another unit. When I got ahold of the manger he came right out and let us in. Mind you it took an hour to get to the point of getting the manager on the phone and another 20 minutes for him to arrive. He said no problem we will cancel the other one. That didn't happen. I went into the store a week later and they tried to cancel it but couldn't. They said the manager had to do it. I text the manager all the info and I am still getting billed. That's terrible.

Terrance M  |  Overall Experience 
Rating:
5.0

Everyone was helpful all the time I need help and when I moved to a pod thank you

Mark H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

The truck could have been cleaner an exterior wash would have been nicer.

GREG D 
Rating:
4.0

Customer did not leave a comment.

Derek B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clint S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

Tom O 
Rating:
4.0

Customer did not leave a comment.

Kerry D  |  First Impressions 
Rating:
5.0

Quick in and out and when I brought it back was easy...the trailer was great easy use...easy to back up tow ect

Duane W 
Rating:
3.0

Put the phone down and be more attentive when customers are pulling up to the return equipment area.

Michael A 
Rating:
5.0

Wayne was awesome and the staff fantastic!! Made everything very easy and convenient!

Lindsay F  |  First Impressions 
Rating:
4.0

This truck was clean and fairly well maintained.

Rod M 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Thank you for your storage facility. It was a big big help in our storage of so many items. Staff was always friendly and professional. No complaints.

natalia L  |  Overall Experience 
Rating:
5.0

we rented a 6X12 enclosed u-haul. I pulled it with my Toyota Highlander. It was so easy to tow. I have a teardrop trailer that doesn't tow as well as this u-haul. The help the U-Haul employees gave us was great and they were so very friendly. I will be using them in the future for sure and will definitely recommend them. Thanks U-Haul are a great grip from Arizona to Texas.

linda c 
Rating:
3.0

Only because the 10x20 units were smaller than expected, plus when switching they had U-Haul they needed to be removed that put me back a hour so I had to drop the keys at 8:00 to finish up. Overall it’s costed me More money for labor and my the vehicle.

Elisa B  |  First Impressions 
Rating:
5.0

Fast efficient fantastic

chris b 
Rating:
5.0

Customer did not leave a comment.

LANA M  |  Overall Experience 
Rating:
5.0

I always have a great experience with this location. This was no different.

David G 
Rating:
5.0

Customer did not leave a comment.

Edgar P 
Rating:
5.0

Great group of employees

Ridney A 
Rating:
5.0

Customer did not leave a comment.

Brad K 
Rating:
3.0

Customer services was good, but truck was missing part of the muffler and was very loud. I was moving within 5 miles, so no problem...but a long distance would be brutal.

Rod M 
Rating:
5.0

Customer did not leave a comment.

Karen S  |  First Impressions 
Rating:
5.0

Started out bad when the first truck was found empty after being siphoned. The manager there helped me quickly get another truck and get on with the day.

JACOB H 
Rating:
5.0

Rock Stars! The BEST TEAM !!! The ONLY moving equipment company I will ever use!

Lorrie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

The GM Dakota runs an excellent Uhaul site. Very helpful employees. Very clean units and ground areas. I will miss going back here.

DAVID K  |  Overall Experience 
Rating:
5.0

I exclusively use this location.

Michael M 
Rating:
1.0

Not charge my card 4 separate times and have the check engine light on

kennadi v 
Rating:
5.0

Excellent customer service...

Michael G  |  Overall Experience 
Rating:
2.0

We were excited walking in and the young lady working the front had no smile or even welcoming to us walking into this place of business. She seemed like she hated her job not friendly at all. I was even trying to make small talk and be friendly but she was just short and rude. It seriously made me not want to do business here but we knew we had no other choice because there are still storages being built near area. I usually don’t write reviews but she seriously needs a new coaching how to accept new customers for a big cooperation. Kindness and smiles those a long way!

DOMINICK S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Guy F 
Rating:
5.0

Caitlyn was very professional when we checked in/out!!!!! She is an asset for U-Haul for sure!!!!! Kudos to her!!!!!!!!!

John V 
Rating:
5.0

Great Customer Service!

Benjamin C 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Ed C 
Rating:
5.0

Customer did not leave a comment.

BARUCH R 
Rating:
5.0

I've been using UHaul since the 80's. Many of my moves were due to military assignments. I could always count on UHaul They NEVER disappoint.

Tony G 
Rating:
5.0

Customer did not leave a comment.

Cyrrus M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul r 
Rating:
5.0

Excellent service with quick drop off.

Thomas S 
Rating:
5.0

Great facility to bad I can’t afford to stay. Raising prices twice in 6 months. Thank you.

martin r  |  Overall Experience 
Rating:
5.0

Honor discounts for Military, veterans, and Seniors (AARP, etc)!

James C 
Rating:
5.0

Everything was good and rental was easy, equipment was clean and new. Drop off location was also great/ friendly people.

JULIO H 
Rating:
5.0

Very helpful, friendly and attentive.

David H 
Rating:
4.0

Need more AC units over it was good

Tom O  |  Overall Experience 
Rating:
5.0

Such a great facility and the staff although not talkative very friendly and informative.

Kristina R  |  Overall Experience 
Rating:
2.0

Super over priced $135 15 mile round-trip for 24 hour rental

william a 
Rating:
5.0

Move in process was smooth. Hayden was great

Karen F  |  First Impressions 
Rating:
1.0

I was double charged for my order. I called because this was odd and I was told that I was not. However, I was double charged for this and they finally noticed that someone did not do their job and this was fixed BUT ONLY after I said it wrong and I was indeed double charged.

Consuella N 
Rating:
5.0

Customer did not leave a comment.

Vin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leszek G 
Rating:
5.0

Customer did not leave a comment.

Jeremy M 
Rating:
5.0

Customer did not leave a comment.

elaine H 
Rating:
5.0

Wayne was very helpful and knowledgeable. Great employee with a great attitude.

wacey k 
Rating:
5.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Very good customer service

Clee L  |  Overall Experience 
Rating:
5.0

Rock Stars!

Lorrie M 
Rating:
5.0

Overall great experience

Jennifer T 
Rating:
4.0

Answer the phone

Dave P 
Rating:
5.0

Fantastic Staff! Highly recommend!

Lorrie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

The v young man who helped me return the trailer was outstanding.

Susan A 
Rating:
5.0

Customer did not leave a comment.

Joshua L 
Rating:
5.0

Staff, wayne, gave me the confidence that my planned rental would go well. I had never pulled a trailer with my acadia before. He made sure I was prepped for my pick-up in Dallas. Really appreciated Waynes advice!

Mark E 
Rating:
4.0

Customer did not leave a comment.

Sharon B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee R 
Rating:
5.0

Very good and friendly staff.

Phillip M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debby H 
Rating:
5.0

Customer did not leave a comment.

MARIA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnnie R 
Rating:
5.0

Will always use them great company great staff

Dennis A 
Rating:
5.0

Customer did not leave a comment.

RODOLFO G  |  First Impressions 
Rating:
5.0

I normally don’t write reviews however I’ve had my storage unit for 3 years. Recently moved out of state where my storage unit was and the staff was professional and knowledgeable. Anytime I had questions the staff at that location was able to assist me.

Jeremy E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard H  |  Overall Experience 
Rating:
3.0

All lug nuts were very loose. Driver side light had bad connection and went out after a few miles. Luckily I inspected before departing but some customers may assume equipment is ready for safe travel from the lot.

Brett W 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Efficient and friendly

Ed C  |  First Impressions 
Rating:
5.0

All good

abe n 
Rating:
5.0

Excellent staff.

JAMES R 
Rating:
4.0

Customer did not leave a comment.

Robert N 
Rating:
1.0

Do not use the mobile experience. There are no signs, no directions listed anywhere. They said download app, it is just as bad. Finally spoke to someone and the code would not open the lock. Went 30 minutes early to figure it out but it to over 40 minutes. Had helpers waiting. Very mad and frustrated. Never again.

EVELYN T 
Rating:
5.0

Customer did not leave a comment.

doug s  |  Overall Experience 
Rating:
5.0

Nothing - very smooth transaction, plus quality staff.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Vincent C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy S 
Rating:
5.0

Rental was very easy and the staff were helpful and very nice.

Kathleen L 
Rating:
5.0

The staff at this facility were always very professional and extremely helpful. The facility was always well kept and convenient to my home in Waddell. Only complaint I have is the constant rate increases. Some years I experienced two increases in a year. I have finally had enough!!

GARY O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY B 
Rating:
5.0

Customer did not leave a comment.

jill c 
Rating:
5.0

Customer did not leave a comment.

RICHARD V 
Rating:
5.0

Unhappy that the fuel said 3/4 tank but actually only 5/8s tank so we took a photo and uploaded it with checkout photos showing 5/8 tank and were still charged $16+ for fuel when returned at 5/8 tank.

Clay B 
Rating:
4.0

Customer did not leave a comment.

Jim P 
Rating:
5.0

Very clean, great access

dominic p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel A 
Rating:
5.0

Customer did not leave a comment.

Tina H 
Rating:
5.0

Customer did not leave a comment.

nathan c 
Rating:
5.0

Nothing

Andrew N 
Rating:
5.0

I worked with 2 people. The first person was at a different office and she looked for a truck for me and she sent me to the location to get the truck. So nice of her to do. Got there and it was very simple and to the point. Very clear, quick and easy. Thank you for the good experience. ❤️

Bradley H 
Rating:
4.0

Owner was pleasant and worked quickly to get our truck and supplies ready. Interaction was extremely pleasant.

Heath B 
Rating:
5.0

Customer did not leave a comment.

Justin C 
Rating:
5.0

Customer did not leave a comment.

MARIA B  |  First Impressions 
Rating:
5.0

Professional and awesome team at this location.

RYAN T 
Rating:
5.0

Customer did not leave a comment.

Charles O 
Rating:
5.0

Great friendly people

LAWRENCE M 
Rating:
5.0

I tried calling the 800 number to make a reservation and it was awful. I persevered until I got the manager at this location and he was a fantastic help!

Jennifer N 
Rating:
5.0

Great customer service

Jeffrey W 
Rating:
5.0

Staff and equipment was great.

Louis P 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

carol m  |  Overall Experience 
Rating:
5.0

Dakota and Hayden are exceptional.

Barbara B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam R 
Rating:
5.0

Customer did not leave a comment.

Eric O 
Rating:
5.0

Pleasant staff and good equipment.

Bruce H 
Rating:
2.0

Drop off of my pod with all my stuff was 3 days late and no one could give me an idea for the first 2 days and said they didn’t know where the pod was, and could only say it was going to be late. How does a company in 2024 not know where it’s truck and driver are…

Jesse B 
Rating:
5.0

Customer did not leave a comment.

Joe C 
Rating:
4.0

I was not comfortable with the front tire tread on the first truck and rejected it. It took a little while but they found another truck that had acceptable tread all the way around. The personnel were very helpful and considerate.

Ronald G 
Rating:
5.0

Quickly fixed a wiring problem!

Philip V 
Rating:
4.0

Customer did not leave a comment.

Edwin M 
Rating:
4.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Nothing, easy rental experience. In and out, which is what you want when renting, as you're on the clock for the day!

Andrew N 
Rating:
5.0

Customer did not leave a comment.

Dave S 
Rating:
5.0

Wayne was helpful to get me checked in and getting locks and blankets. My husband, Gary, always handled our U-Haul experiences, but he passed in November, and this was all me. Wayne made a difference. Thank you.

Sallie D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derek c 
Rating:
4.0

Customer did not leave a comment.

edward d 
Rating:
4.0

When one returns as I was the only one returning at the time there were 2 employees playing on their phones. Was not acknowledged. I unhooked everything then someone came over when I was done. Tell them to hide would be better

Dave A 
Rating:
5.0

Customer did not leave a comment.

Marlene H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
3.0

Found errors on my paperwork. My home address is 17046 W Lundberg St, Surprise AZ 85388 and the paperwork doesn’t reflect that. Also my secondary contact information is incorrect. If you supply me with an email address I can send photos of my paperwork with the errors highlighted. Otherwise, I will try to get into your office and make these corrections taken care of as soon as I am able. Other than these issues, I am pleased with the unit and the monthly costs that I will be paying. Eric Harwood ericeharwood@gmail.com

Eric H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIKE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele B  |  Overall Experience 
Rating:
5.0

The staff is very friendly I liked that

Cynthia B  |  First Impressions 
Rating:
4.0

Y’all really need more than one elevator. The second day I was putting things in my unit, the elevator broke and I couldn’t get my items in the unit due to this. I was moving last minute and had to leave things behind because I couldn’t move them in my unit.

Veronica A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pattie R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack S  |  Overall Experience 
Rating:
5.0

Excellent service, the representative was fast and friendly

Ashley M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven H  |  Overall Experience 
Rating:
5.0

Stopped by every year for the past 4 years and was disappointed, but this year we rented an RV space. The biggest difference this year was new management and staff. Much more customer oriented. I used to have to buzz twice and then walk in for propane. This time a team member walked out to service my motorhome even before I buzzed once. Well Done!!!

JERRY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latece W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chaz l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quincy G  |  First Impressions 
Rating:
5.0

I am very happy that I rented your truck to move…..and very happy with storage unit’s thank you 😊

Barbara J  |  First Impressions 
Rating:
4.0

Plenty of options and service.

Kenny W  |  First Impressions 
Rating:
5.0

Great and quick service.

Marcos C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan S  |  Overall Experience 
Rating:
5.0

I did not catch all of the names of the employees that help me, but they all were so helpful and made renting a trailer, and a storage unit easier than I could’ve imagined it could be. Other storage units I have rented from, it seemed like such a long process, this was so quick and easy!

Terresa A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta s  |  Overall Experience 
Rating:
5.0

Excellent in all respects.

GARY T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy N  |  Overall Experience 
Rating:
5.0

We’ve used this facility many times. They go above and beyond.

Susan F  |  Overall Experience 
Rating:
2.0

Rates went up within notice. Bugs were found in unit dead

Joseph D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kory L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan D  |  First Impressions 
Rating:
3.0

Gate was constantly broken, and I’ve had stuff stolen!

ZACH M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B  |  Overall Experience 
Rating:
5.0

Thank you i love it it was always clean and smelling good i would have kept it longer but prices keep going up

GENEVIEVE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry S  |  Overall Experience 
Rating:
5.0

Deonte was very helpful and friendly!

Kathy K  |  First Impressions 
Rating:
1.0

When a representative tells me the 5/10 is 59.00. Then has me sign a document without explaining that it is higher because of controlled client and fist floor, It seems deceptive to them see on the bill it is over 100 a month.. I then went to the storage assigned and it was already occupied. This having to once again load my vehicle because after going back to the office they said they would have to move me to another building. This whole process became not worth my energy. It was suppose to be easy and simple . It became not that so I decided to cancel everything due to the deception and chaos.

jay g  |  First Impressions 
Rating:
3.0

Ridiculous price increases in less than 18 months. Began rental at $59 a month, by November 2023, rent skyrocketed to $95 a month.

blake h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen G  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful, the owner or manager was a very nice friendly and helpful person, very willing to help you ln any way he could. Thank you

Bill P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARAH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D  |  Online Move In 
Rating:
5.0

Thanks

Meredith L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

valerie h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam G  |  Overall Experience 
Rating:
5.0

Amelia is absolutely the best representation for your company. She is always friendly, courteous and very helpful. I enjoyed doing business with her as her attitude was always welcoming and professional. Thank you for a great experience.

Shelly M  |  Overall Experience 
Rating:
5.0

Great customer service 🙏

Angel V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marshell t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa M  |  Overall Experience 
Rating:
5.0

Bruce the general manager along with his staff are prompt and professional. Couldn't be happier with the service!

Aaron C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun M  |  Overall Experience 
Rating:
4.0

Everything was excellent except some of the r.v. Storage spaces are very junked up and encroaching on other spaces. I had 2 next to me and one stored brick in my space until I throw them back on his space. He was a landscaper with 2 trailers in one spot. Otherwise very safe and easy access

George K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh S  |  Overall Experience 
Rating:
5.0

We worked with Amelia. She was friendly and efficient. The experience was a pleasure.

Laura A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CAT V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly F  |  Overall Experience 
Rating:
5.0

The staff was exceptional. They were knowledgeable, professional and extremely helpful. They took the time to go over U-Haul policies, hours of operation, etc. Really a good group of employees!! Thank you!!

Mark W  |  First Impressions 
Rating:
5.0

Keep up the good work.

Robert R  |  Overall Experience 
Rating: