Customer Reviews for U-Haul Moving & Storage of Litchfield Park

5,349 comentarios

16835 W Northern Ave   Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

(623) 535-3898

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(623) 535-3898

16835 W Northern Ave
Litchfield Park, AZ 85340
(1/4 mile west of the Wildlife World Zoo on Northern Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  First Impressions 
Clasificación:
4.0

The actual truck I rented needed some attention the gear shift handle was ready to fall off the right side mirror was broken

Scott B. 
Clasificación:
4.0

I will contact the facility manager to address one concern about staff.

Margaret A.  |  First Impressions 
Clasificación:
1.0

I had beyond poor service. My number kept getting changed in the system causing late delivery beyond a month. My bed is damaged due to this. Customer service is beyond rude. I was double changed and noone wants to fix it. Worst experience ever. Only Bruce in Litchfield is trying to get answers. I will never ever reccomend this service because uhaul dropped the ball and noone is trying to right the wrong.

SHELAIRE S. 
Clasificación:
1.0

Breakins were common, trailers and motor homes robbed with regularity, security lights 90% burned out cameras not working, east chain link fence cut in two places to allow outside access and not properly repaired. This has been an ongoing problem for months and months. Some tenants have been broken into three different times. This site is a security risk to those who rent spaces to store their personal RVs, negligence highlights how much the company truly cares or values their renters. After the most recent breakins, no emails were sent to tenants making them aware of the security risks and situation that exists at this facility. Criminal activity is being both encouraged and promoted by the negligence of the management of this facility.

JASON H.  |  Overall Experience 
Clasificación:
3.0

Alarm in storage unit never worked, and security needs to be upgraded. Staff is great

Gary R.  |  Overall Experience 
Clasificación:
5.0

The service techs in the vehicle receiving area we very helpful in signing my truck back in after usage. They have great "people skills", something that's lacking in today's employment sector.

Stephanie T. 
Clasificación:
1.0

Truck I reserved was not there, had to Uber almost 30 miles to the closest one, within 20 miles check engine light came on, during the ride the cruise control quit. Further in all the dash lights came on. These 26 footers have no suspension, quite a bit of my stuff was damaged. Would not recommend these trucks if they don't have air suspension.

Joseph C. 
Clasificación:
5.0

Great Experience

Paul X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ambrose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie B. 
Clasificación:
5.0

Had a safe trip, thanks for all the help.

joe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Good People

Hugh S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
3.0

This facility doesn't honor any promotional offers even on their website. Because this was a last minute rental, I didn't get to compare prices. The size I needed was unavailable, so I settled with uhaul facility.

Michele C.  |  First Impressions 
Clasificación:
3.0

Computer problem getting rental, software problem, then assigned trailer was not available with a different computer issue, mine was rented last night - so I took another one. Trailer is very heavy, pulls like a brake is on. Worked fine otherwise and brought it back in 3 hours.

Barry D. 
Clasificación:
3.0

They were fast and friendly

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

N/A. My experience at the Litchfield location was 5star! Great staff.

phil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN N.  |  First Impressions 
Clasificación:
5.0

I had problems with shifting into gear from the beginning, and the transmission slipped a lot when taking off from a stopped positioin.

Rodney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN N. 
Clasificación:
5.0

Change the governor to at least the freeway speed limit. Traveling cross country in a vehicle that maxes speed at 74 when the speed limit is either 75 or 80 mph. On top of the fact there was no cruise control. For the cost of the rental to travel cross country, the least you could do is have cruise control.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

amy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
2.0

I'm a long term customer at this facility. They have a high turn over of employees, employees are seldom well trained. They are slow to respond in person when I pull up to return equipment. Facility overall is often not kept up and even if you pick up trash for them there is nowhere to dispose of it.

Michael N. 
Clasificación:
3.0

This is the best Uhaul location on the West side of Phoenix. Hard to get to but the people are good and very customer oriented. I've used this Uhaul site several times and they are the best by far.

Loren H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

Also wanted to mention Uhaul on Apple St. MUSKEGON,MI. Awesome people. Very helpful and knowledgeable.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly I.  |  Overall Experience 
Clasificación:
5.0

Very courteous and helpful during our time where family could use all the help we can get!

Melisa O. 
Clasificación:
5.0

Rented a unit for a few years, no issues and would use again if needed. Staff was always friendly and the facility was well maintained.

BOB L.  |  Overall Experience 
Clasificación:
5.0

We relocated from Nor Cal and the facility we were supposed to use for storage were inaccessible by phone for most of the weekend. We selected this location based on convenience and the fact they answer their phones and had space available. Great service and made the process very simple.

Neil S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jemmie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
3.0

It's odd that I now have to go inside to get the key to a vehicle I rented when I'm using my phone. It's also very frustrating that I received the vehicle with less than a quarter tank of gas, and the windshield was so dirty I could hardly see out of it.

Michael J. 
Clasificación:
5.0

No complaints at all. Well maintained truck an good on fuel

Mariana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
1.0

when I ordered this box to be delivered there was a small window in which I needed it delivered to have help loading it. The location in Arizona never attempted to contact me when they had truck problems and couldn't make the original Saturday delivery. I had guys at the delivery location awaiting to load it up. After waiting longer than we should've I called the 1800 number to have someone repeatedly tell me a call was made even after I told them there wasn't a call or a voicemail left. Fast forward I told them to deliver it in the driveway and confirmed delivery on the website and on the phone and had 5 additional phone calls made to ask me the same questions that had already been confirmed. The Austin location doesn't answer their phones and you get transferred all over the place to confirm a time to pickup and you wait on hold for 30-45 minutes each time you call just to get transferred to Houston dispatch or some other location. When I went to pickup the UBox in Austin the guy tried saying that my 2022 GMC 2500 diesel pickup truck wasn't sufficiently rated to tow the UBox in his opinion because it was a 3/4 ton truck. Then tried to tell me I would need to come back the following day for pickup after I repeatedly called their location just to be put on hold and then transferred to Houston and then get told that I would receive a call back. I Informed the Austin Uhaul representative that I had an email stating my container was ready for pickup and that I needed to pick it up that day and coming back wasn't an option just for him to try and argue that it wouldn't be possible. In my experience the service received was way harder than it should have been and this isn't a location specific problem and is a problem across the company considering the amount of time wasted on both ends to have the UBox delivered and schedule self delivery. The soft ride that you guys claim with regards to these boxes was anything but soft and caused my stuff to be damaged in the process

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamerlane F. 
Clasificación:
5.0

¡Gracias!

Cynthia H. 
Clasificación:
4.0

I wanted my boxes delivered at the end of the day to reduce the exposure to Phoenix sun and temperatures of 106-108 all day. My request was dismissed with “the schedule is already set for tomorrow”. Bad service if the day before call has no purpose at all. For $6000+ I expected to at least be listened to.

Gary D. 
Clasificación:
4.0

Maintenance on the vehicles seems to be lacking. The trucks were all clean. However, two ten foot trucks had a tire with low pressure and a van requested in their place was not operating. The facility was able to provide a 15 foot truck in place of my requested 10 foot truck. The service was great by all who were there and the facility was clean. Just appears they could use some help with vehicle maintenance / upkeep.

Scott D. 
Clasificación:
5.0

No problem for me but one of customers that did not have an online reservation was getting irate when those that did we're getting served which he perceived as cutting in front of him. The uhaul employee did a great job of keeping calm in a difficult situation

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

We rented a truck and everything went smoothly

Carla M. 
Clasificación:
5.0

Fantastic!!!!

Chris S. 
Clasificación:
5.0

Staff were helpful and happy👌

Mattie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet R. 
Clasificación:
5.0

I enjoyed something you don't see very much anymore, and that was excellent customer service. I would go back to this location even though they are out of the way just because I really enjoyed being there. Brendalyn Langdon

Brendalyn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe C. 
Clasificación:
5.0

Super friendly place… nothing to improve

Cecillia A. 
Clasificación:
5.0

Very clean and organized. They are very good on security

CARL R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Keven B. 
Clasificación:
5.0

Great rental agent. Hooked me up with a great piece of equipment. No issues, all went smoothly.

Lloyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelia b.  |  Overall Experience 
Clasificación:
5.0

The convenience and courtesy that U-Haul Storage provided me was A+. I would use this facility again as well as recommend them to family and friends.

Margaret M.  |  Overall Experience 
Clasificación:
5.0

Everything went as planned. Excellent communication from the dealer to me during the process.

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda C.  |  Online Move In 
Clasificación:
5.0

From move in May till move out this week, everything has been excellent—-space, service

JANE W.  |  Overall Experience 
Clasificación:
5.0

Servicio al cliente de excelencia. You came on time for pick up and delivery on containerYour contractors for packing containers in Litchfield park were ecellent. It is an overall good experiwnce

Gayle S. 
Clasificación:
1.0

The owner of this location was not available during his stated hours at the time we dropped off the equipment and the 3 times we stopped there over the next couple of days. His voicemail was full and he did not return my text request that he contact us concerning our drop off. I do not recommend this location.

barb D. 
Clasificación:
5.0

This was a very POSITIVE experience. Hailey was so very helpful

JANE W. 
Clasificación:
5.0

The Litchfield park U-haul was quite helpful. The eastern WA U-hauls have been a literal disaster. It is unfortunate that the overall experience with U-haul is tainted with the Pasco and Yakima U-haul facilities. This eastern WA fiasco continues, and I just want it all to end.

Joe B. 
Clasificación:
1.0

The staff was very dry and smug. The gentleman who helped me was very nice and courteous but his peer , a Caucasian man , was rude and seemed to hate his job. I had a one month free and he was down talking myself and his co worker stating its was wrong and he is the one who works there. The conversation he had with his Co worker who was helping me put me off too. His whole demeanor towards everyone was extremely condescending. If there was an error with online and being offered he could have been more respectful. I asked if their were any more units and he was very short and unhelpful. The whole interaction could have been completed in a much more professional way. I likely will be moving my storage to another facility. I would hate to ever need help and need to request it from that guy.

STEPHANIE J.  |  First Impressions 
Clasificación:
2.0

I was charged for 6 moving blankets that were never in the bag. Obviously an oversight on both of our oarts. I was also charged for using the dolly. That was a lie. I ensured the tab was not broken when we sealed up the truck. I won't be disputing the charges as it's not worth the time, but I have to call out the dishonesty.

Matthew M. 
Clasificación:
1.0

The employee assisting was rude and needs serious customer service training. His attitude and lack of care was obvious.

Charles W. 
Clasificación:
5.0

Can't think of anything to improve on. Pickup and drop off were great.

John W. 
Clasificación:
5.0

Very pleased with service.

Eddie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
3.0

I would recommend street sweeper cleaning daily for RV's that have temporarily left the storage area. Very dirty and dusty without any attempt to clean the stalls.

jim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

The facility and security was outstanding. All my household goods were intact and never felted any stress of my items being in this location.

Heriberto G.  |  Overall Experience 
Clasificación:
5.0

Huge location

Suzanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

millie s.  |  Overall Experience 
Clasificación:
5.0

Bruce Aliberto Jr, of U-Haul Moving & Storage of Litchfield Park was awesome. He helped me select the correct trailer receiver and brake controller. When I had a minor problem with the install, Bruce very quickly resolved the problem. I would still be a customer if they had more RV slips, apparently everyone else likes the place because none were available. V/R John

John S.  |  Overall Experience 
Clasificación:
5.0

Haley, the young lady who helped us was outstanding!

frances j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Minh L. 
Clasificación:
5.0

Service was excellent and timely!

Tommi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

natalia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie V. 
Clasificación:
5.0

Great customer service. Friendly employees.

Jennifer H. 
Clasificación:
5.0

Blain was extremely kind and deserves a raise

Ryan L. 
Clasificación:
5.0

The staff was exceptionally helpful.

Louis S.  |  First Impressions 
Clasificación:
5.0

It is nice that we can drop off the equipment after hours and that they have a set location for after-hours drop off and that we can upload a photo of the dropped off equipment.

Sheila I. 
Clasificación:
3.0

Had to wait 25 minutes in line to get the supplies I preordered online, after we did the self pickup of the truck to save time … then got charged extra when we dropped the truck off 12 minutes late with self drop off You need a supply pickup or just have the supplies waiting in the truck when they are all ordered together online check in and pickup only cost me more … not happy

Dan J. 
Clasificación:
5.0

Blaine at the front desk was absolutely fantastic, he helped us pick which trailer fit our needs best, guided us to the right hitch equipment and overall made it an amazing experience. His talents and customer service are phenomenal.

SHAWN R. 
Clasificación:
5.0

Customer Service was top notch

Shannon T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole A.  |  Overall Experience 
Clasificación:
5.0

Staff was always very helpful and area was always kept clean. Also ideally located right off the 303.

jonathan n.  |  Overall Experience 
Clasificación:
5.0

The experience I've had with UHAUL is always very professional the agents are always friendly and courteous

Stephan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

david E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron A. 
Clasificación:
5.0

Nothing to change. Staff was friendly and efficient, and the trailer worked well. All good.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Y.  |  Overall Experience 
Clasificación:
5.0

Employee who checked us in was very friendly and helpful

Stephanie K.  |  First Impressions 
Clasificación:
5.0

My sales rep was very nice.

KENNETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth S. 
Clasificación:
5.0

First time using the self-check in at 6am in the morning. The app is very easy to use and user friendly. I really can't think of anything to improve. We were very satisfied!

Ann V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lolita F. 
Clasificación:
5.0

Nice people, very friendly.

David D.  |  First Impressions 
Clasificación:
2.0

People in the office rude Building extremely warm.

Carolyn C.  |  Overall Experience 
Clasificación:
1.0

I have an emergency,and U-Haul regional rep and I have both sent messages regarding my urgent situation,with no response. Complete failure. I will be warning my friends,not recommending.

Tamara R.  |  Online Move In 
Clasificación:
5.0

The employees were so helpful and kind. Logan and Blain were awesome!! When I dropped off my trailer Jack was so kind and helpful. I learned that there is a closer UHaul to me, but I'll drive the extra miles to go back there again

Debbi M. 
Clasificación:
5.0

The Litchfield and 303 has two Ladies working the counter. They carried on long discussions with customers. This causes longer wait times. No personality. Only turnoff. Thx

edward H. 
Clasificación:
5.0

Very professional and easy to drop off.

Rory C. 
Clasificación:
3.0

It would be nice if one of the 3 people chatting behind the counter pulled the truck up so I didn't have to search for it.

patrica R. 
Clasificación:
3.0

I was cheated on the pick spot last minute it was much farther away from my original reservation and was changed twice to be farther away with no gas or mileage added and was also cheated on gas.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA R.  |  Overall Experience 
Clasificación:
2.0

I sat outside in my truck trying to return it and there were at least 4 guys inside who wouldn't come out to help me. The one to finally did come out was rude and unconcerned about the poor quality and damaged tire problem.

Kari W. 
Clasificación:
5.0

Nothing! Everything was great! Excellent customer service from Logan. The only way to improve is to make rentals free! But that would probably be a difficult business model to sustain.

Dustin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Just keep on doing what you are doing was very simple and returning it was very easy

Daryl Z. 
Clasificación:
5.0

Very helpful with a situation regarding allotted miles. Staff was kind and friendly.

Angele V. 
Clasificación:
4.0

1st van did not work, so check al equipment before releasing it, and 2nd had to have back cleaned. The location did give me a break on price.

SALLIE B. 
Clasificación:
5.0

Very friendly and efficient.

Chris G. 
Clasificación:
5.0

Quick and easy rental experience. Keep up the good work.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
1.0

I have rented from your facility for a long time and every year you would raise the price. You raised it December 2021 and then you raised it again July of 2022 stating you need to improve you have not improved anything at this facility and I will never recommend you or come back half the time my card would not work to the building that my storage unit was in I would have to go to the front to scan my card and this was numerous times. I called your company and asked them why they raised it again within 6 months she said for upgrades and upkeep that is a bunch of bull there has not been any upgrades or upkeeps regarding my building. I will never use U-Haul again

CAROL N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thad P.  |  Overall Experience 
Clasificación:
4.0

Thought the Rental rate was a little high for a 5 x 5 storage.

Wayne H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara Z.  |  First Impressions 
Clasificación:
4.0

My storage units alarm goes off every time I open it. Happened 4 times today. Discussed with front desk and they said if it keep happening throughout the week they'll let the manager know. Kind of annoying having to hear the alarm go off every single time I open it.

Mia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Liland Z.  |  Overall Experience 
Clasificación:
5.0

Each transaction is above average to excellent. Each facility meets our secure and clean standards. We always think of u-haul first for storage and hauling. Gracias

Armand V.  |  Overall Experience 
Clasificación:
5.0

No comment

LISA R.  |  First Impressions 
Clasificación:
5.0

I was very happy the service I received from the staff. They were very helpful with all services I received from Uhaul.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula E.  |  Overall Experience 
Clasificación:
2.0

Storage spaces not ready or accessible

Ralph D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael c.  |  Overall Experience 
Clasificación:
5.0

Our experience renting a unit was great!!

Susan V.  |  First Impressions 
Clasificación:
2.0

Facility is first rate and very clean. Check in procedures for truck returns is easy. Staff was welcoming. Special thanks to Hayden at the front desk for guiding me through the storage unit selection. The fun part was Hayden taking me to the indoor unit to walk and see the size differences. Though Phoenix is hot, store is cool, clean and inviting. Highly recommended.Thank you, Amelia for helping me load the new boxes in my car! This senior appreciated the assistance! Gracias 

Kristen L.  |  First Impressions 
Clasificación:
5.0

Very happy with this uhal location!

Paul x.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey W.  |  First Impressions 
Clasificación:
1.0

Manager is dishonest and unhelpful. Would suggest you find another facility like I did.

Steven V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Y.  |  First Impressions 
Clasificación:
5.0

This was an excellent facility to work with. We had a storage unit and needed to make use of equipment rental and supply purchasing. They were always pleasant and helpful!!

Lavaun S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cynda M.  |  Overall Experience 
Clasificación:
1.0

We moved out because, in spite of having 24hr access, the doors would not open using our access card. Other times, the side door was left just unlocked. These issues have happened several times over the last year causing us time and money. Every single time we have tried to get ahold of someone in charge, we were forwarded to sales associates. No reimbursement was offered, not even a pro-rated refund for not giving us access during the hours we have been paying for. IT WAS DIFFICULT IF NOT IMPOSSIBLE TO GET AHOLD OF ANYONE USING THE PHONE NUMBERS FOR THE GM OR CUSTOMER SERVICE. No reliability, no security, no management personnel, and no customer service. What a rip-off!

RAY H.  |  Overall Experience 
Clasificación:
5.0

Great service

janet m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amy m.  |  Overall Experience 
Clasificación:
5.0

Very helpful customer service.

Tanya A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy D.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff!

sierra S.  |  First Impressions 
Clasificación:
5.0

Facility was great Bruce and staff excellent My Cargo Trailer rental was a disaster with return and pricing

Ed H.  |  Overall Experience 
Clasificación:
1.0

The unit I reserved was not available. I will be going back to today to terminate the lease on the unit.

Hugh N.  |  First Impressions 
Clasificación:
5.0

What a great staff ,excellent property,amazing etiquette,… very welcoming and very respectful,… wish all uhaul locations could be as enjoyable,… maybe some of the area could learn from this location,..!!!!!! A++++

Kevin B.  |  Overall Experience 
Clasificación:
5.0

After a grusome seven hour U-Haul drive, I was exhausted when I arrived. I experienced excellent customer service here. The staff is courteous, and professional. They addressed my concerns immediately with respect, patience and determination. An issue developed with the removal of my car from the vehicle transport. A few attendants addressed the removal issue and prevented damage to my vehicle. The staff also addressed the miscommunication concerning the storage reservation that was processed through the corporate office. They were knowledgeable and resolute by accomodating me for my troubles. I'm extremely satisfied with this location.

Eulaine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayna P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jermone G.  |  Overall Experience 
Clasificación:
5.0

Never been easier!! I been a happy customer for close to 50 years!! Quality service for as long as i can remember!! God bless you all and thanks!! Sylvia M

Angel M.  |  First Impressions 
Clasificación:
5.0

I've used the U-haul storage facilities in two states and have had good experiences with each location. Staff are always friendly, professional, and know the products and services offered at their facilities.

Darlena B.  |  Overall Experience 
Clasificación:
5.0

Very helpful employees and great customer service

Tom O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon J.  |  First Impressions 
Clasificación:
5.0

Richard was very helpful and pleasant to work with. The young guy was not so helpful when we first came in to get our unit. Glad we found Richard.

Chris G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

terry M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA H.  |  Overall Experience 
Clasificación:
5.0

Great job

Timothy L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Madelene H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy I.  |  First Impressions 
Clasificación:
5.0

Had been trying for covered RV parking for several months calling every week. Would recommend establishing a waiting list.

Gilbert A.  |  First Impressions 
Clasificación:
3.0

Access to the facility is poorly lit. When I checked out of the unit, the employee handling my paperwork acted as if he was inconvenienced by having to close my account. I remarked that our storage room contents were dusty and dirty after less than 2 months in storage, and recommended that better seals be used around the doors -- to which the employee uncaringly remarked that "we live in a desert."

Gregory M.  |  Overall Experience 
Clasificación:
5.0

Great company! Great service!

Suzann W C.  |  Overall Experience 
Clasificación:
5.0

The entrance on Northern is really difficult to see at night. I recommend adding some lighting to help folks safely navigate turning from Northern into the driveway.

Greg M.  |  Overall Experience 
Clasificación:
5.0

I have another storage unit with a different company and UHAUL is far superior to that one. Keep up the great work!

Carolyn M.  |  Overall Experience 
Clasificación:
3.0

Did not like the bugs in my unit. I never had bugs prior so all units should be sprayed.

Roslyn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W.  |  Overall Experience 
Clasificación:
2.0

I had a bad experience recently at this facility. We were in the middle of relocating to a new home and had the majority of out things packed. We had to make an unexpected trip out of town and desperately needed a few things out of our storage unit. We couldn't locate our keys to our padlock. The staff and manager refused to let us on our unit, we wanted to cut OUR lock. They told us we had to call a locksmith. It was in the early evening. This was not feasible. I have been using Uhaul for nearly 40 years. Never again.

bruce t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Codie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny M.  |  Overall Experience 
Clasificación:
5.0

Great service!

Terry W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha J.  |  Overall Experience 
Clasificación:
5.0

Clean facility , room was ready to go before move in , online process made it easy to get registered and pay before I arrived . Code was sent to phone quickly once I finished paying . General Manager went above and beyond to help me get my unit locked and secured . He was friendly and professional .

Daniel L.  |  Online Move In 
Clasificación:
5.0

customer service was great and understanding considering my circumstances, I am graceful to have encountered such Kindness.

Teretta L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA P.  |  Overall Experience 
Clasificación:
5.0

I appreciate the service I received, and when someone cancel, they put me right in, thank U, Happy renter' 👍🙋‍♀️

Adrienne W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Z.  |  Overall Experience 
Clasificación:
5.0

These guys were and are the best . professional and genuine people I appreciated everything about the facility and nothing was too much trouble for them and they totally went out of their way to help me at a difficult time which moving sometimes can be . I would recommend them to anyone.

ted s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DarRick R.  |  First Impressions 
Clasificación:
5.0

Especially enjoyed clerk courtesy of manager sense of humor- very friendly!

gary g.  |  First Impressions 
Clasificación:
4.0

I don’t know the guys name that was at the counter but he needs more training.

marc l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci P.  |  Overall Experience 
Clasificación:
5.0

Haven’t put anything in it yet.

Tana G.  |  Online Move In 
Clasificación:
5.0

Moving in was so easy and extremely convenient!

Marlene H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

sean r.  |  Overall Experience