I had mouse dropping on all my clothes and stuff you guys need to get a exterminator
Nasheem W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lindenwold
Testimonials From Recent Customers
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Excellent branch and amazing manager second time been there allways friednly, welcoming , helping and professionals.
AMIR A | First ImpressionsThe nice infestation destroyed 80% of my deceased mothers items in storage and a marble side table top made in 1910 which was my grandmothers wedding present was stolen I will never use uhaul again in my life.
andrew B | Overall ExperienceYour staff, especially the young lady, went above and beyond to help me deal with a truck rental and storage, during an extremely difficult time and situation. I would say give her a promotion, but i don't anyone else helping me in the future. She is definitely an asset to your company, regarding customer service.
JEFFREY A | Overall ExperienceI visited your Somerdale, NJ location to reschedule a reservation I had initially made for that day, and the staff was incredibly helpful. I shared with them that I had recently experienced a house fire just hours ago which caused all of my belongings, excluding what I had in storage, to become destroyed. The lengths to which the manager went to accommodate me were beyond my expectations. From the bottom of my heart, I truly thank you for hiring someone so compassionate and willing to help. I could hardly hold back my tears as I expressed my gratitude.
Abony S | Overall ExperienceThere is rodents In the storage units. Mice pooped on all my stuff and peed on my couch also nibble through my $3000 couch.
Chelsea E | Overall ExperienceThere is no one at this facility
BYRON W | Overall ExperienceBien
Davia W | Overall ExperienceSuper easy to deal with. Friendly and place is always clean.
PAUL D | First ImpressionsOnly issue is the small door entry to the building. Charles the GM was wonderful, he gave me the units I needed okay minute because my reservation got canceled somehow. Very nice and professional, helpful and polite.
CAROLE B | First ImpressionsVery nice and very helpful..
LISA W | Online Move InNo problems & a great price
Thomas g | Overall ExperienceOnly issue I had was that there were a lot of rodent droppings in the unit over time, despite the rodent control efforts. I did t store food nor anything else that would attract mice and rats. However, they appeared to be congregating in my unit.
Rob H | Overall ExperienceCharles Cannon was very helpful also Ashley from U-Haul phone support.
POLITO L | First ImpressionsThank you to Manager Charles & operation staff member for helping in many ways as this was my first experience with hiring truck & storage unit. I really appreciate your help. Gracias.
Alka P | Overall ExperienceI like Charles and Luis at the customer service location however the lights were not working at the storage location on move in day.
Tyran B | First ImpressionsSecurity was fine, but you could not see in the unit because the lighting was dim and there was no light in the unit. There seemed to be a rodent problem there was mouse droppings on the floor especially in the corridor out side of other units and it smelled like urine.
Patrick H | Overall ExperienceCharles Cannon was great. He was very helpful, patient and kind.
Damaris V | First ImpressionsOther then the cleanliness, my experience was good. The storage unit itself needed to be swept out before I could put anything in but that's wasn't a big deal. Outside the unit by the dumpsters just had a lot of stuff and trash around it whenever I would go to the facility. Also, some of my furniture and stuff had mice/rat feces on them. I mean, it's expected with outdoor units but I definitely will never use this facility again or I would request to be furthest away from the dumpsters because it was pretty bad and nasty.
Malinda R | Overall ExperienceThere was mice poop on my property.
Courtney B | Overall ExperienceCharles and his Somerdale Crew are great to do business with. MUCH APPRECIATED
WILLIE L | Overall ExperienceMold in the units
Dashon T | Overall ExperienceThey, need to put more mice baits down or poisons for the mice dropping was all over my stuff, and after I cleaned the unit out
rosalynn g | Overall ExperienceIt was an easy process and everything went smoothly from beginning to end.
Malinda R | Online Move InI had an awful time! first I called the office to see if there were any available units that I could use and I found out that there were. however I wanted to find out if there was one closer to my granddaughter's house. I called again but no one was available, so I got the operator at the 800 number instead. He told me there was one available and that I needed to hurry up and give him my credit card number so I could reserve it. he kept saying give me your credit card number so I can reserve it give me your credit card number so I can reserve it. I decided to do that and reserve the unit. Upon arrival at the unit I discovered that it was an unmanned sight. I then called the number and got a very kind and helpful agent and another location nearby that managed that unmanned location. He told me that I could get online on my phone and register for the unit and after doing so the unit number and a lock and key would be in the unit waiting for me. The automated system for getting your unit was absolutely horrible!!! I tried for 30 minutes to make it work correctly and it would not. I am a retired computer programmer myself. I saw that it was stuck in a loop that would not let me get out. As a result, I went to the manned location and the agent there who was very very very helpful got me all squared away. however, he indicated that a lock would be in the unit with the key in it. I got to the remote location and of course there was no lock or key in the unit. Extremely frustrated after this I decided to go to the nearest auto parts store and purchase my own lock which I did and I put it on the unit. it was a very frustrating experience very frustrating.
Ronald T | First ImpressionsStaff was always helpful and pleasant whenever I called as well as in person.
Clara M | Overall ExperienceLove the staff at both Lindenwold (caring like family, we're long time customers) and Somerdale , they are very kind and considerate always 💖 helpful
VIRGINA B | First ImpressionsThe office was closed so no way of getting in touch for move out or anything of that nature
Michaella F | Overall ExperienceWhile this particular location does not have office hours, I was still able to call and get assistance with my move-in. Also, there is someone driving around on-site to make sure all is safe and acceptable with my unit. He also informed he would assist if anything was not up to my needs. I really appreciated this.
Clara M | First Impressions2 rent increases in 1 year was the difference.
JAMES R | Overall ExperienceNo one was in the store even though they were supposedly open.
Michaella F | First ImpressionsJanet Bhatt should be moved up to an Executive position whereas as her excellent Customer focused skills alongside her management abilities could best be utilized at the Corporate level.
THOMAS K | Overall ExperienceI miss u guys not being in the office. It seems eery 2 me now that know one is there any more. What if i need 2 use the rest room or ask 2 borrow a broom 2 sweep out my unit?
Geraldine J | First ImpressionsProvided all info I needed for smooth transition.
Nacastia T | First ImpressionsCrystal & Trish @ Somerdale NJ office are the best! They are understanding kind and helpful********
SANDRA H | First ImpressionsI have no complaints
THOMAS H | First ImpressionsNothing.
Daniel YVery helpful service, answered all questions, made me feel comfortable, let me know about to unit history
sierra b | First ImpressionsMy customer service representative was very informative which made for a smooth experience.
Lisa Hn/a, service is very good whenever I rent from this location
Patricia EJanet was friendly and efficient!! Great work!
Tyreeona FAppreciate the follow up I received a call to let me know I had installed lock incorrectly if left like I had it someone could go into my unit Thank you again for your help
alfred e | First ImpressionsNo need for any improvements other than just keep doing what they’re doing very thorough helped me feel confident in the process it was very easy felt good about my trip with all my things, plenty of information on before during and after the trip in case things went wrong thankfully nothing did it was very good healthy confident drive to Florida thank you very much 👍🏻
Lawrence LVery kind and helpful staff at the location I was served.
Peter MGreat customer service. Office staff is very helpful! We rent frequently and staff is always polite and refers to us on first name basis. By far my favorite uHaul location. 5 stars.
Dan Pthe staff was very knowledge understood my needs everything was ready when i arrived and the return went very well i would recommend this location to my family and friends
Cynthia CTrish, who helped me at the location and called to confirm my reservation, was excellent!
Amanda PGreat Customer Service! The ladies were very helpful and able to assist us in getting a truck in such short notice. Thank you very much!
lorraine cCustomer service was excellent
Jacquelin Lnothing
Patricia EMost organized and cleanest Uhaul facility I have ever been in!! Staff was extremely nice and explained every detail in a friendly manner. Definitely recommend using this location for renting a uhaul truck or storage facility.
Louie ACounter staff were friendly and helpful. Would use this storage area again if I have a need
Paul K | Overall ExperienceGreat people…
Thomas DGreat knowledge and friendly team!
Thomas DGreat People... knowledgeable and Friendly ...
Thomas DStart with a full tank of gas
Shannon CGreat Customer Service. Make return easier with app.
Diane BParking lines specifically for uhauls, there were some personal vehicles on the lot that restricted parking space.
Kali PIT WAS A PLEASURABLE EXPERIENCE
Eric VLove the staff and facility. Very happy with it all
Christina C | Overall ExperienceThe location was fine, the agents were very helpful. The only problem I had was returning the truck, the app would not go past step 1 of 5 where you upload pic of odometer and fuel gauge. I tried twenty minutes to do the return on the app then I called Uhaul customer service and was on hold for 30 minutes before I gave up and just parked the truck. I returned the next morning to have the agent at the location to finish the transaction
Patrick HThe staff there were very professional and welcoming. Facility is very clean
leon m | Overall ExperienceYou should have a form on the truck for the client to fill out when it’s being returned as sometimes the phone does not connect. 3 options by Internet by phone or by paper/form in the truck.
Lorna KTrish was very accommodating
Malissa BVery smooth transaction and the representative was amazing
vance eThe customer service agent was excellent very friendly and knowledgeable…I would highly recommend this location.
khaaliq kThe ladies at this location were nice and polite. The problem I had was the actual truck. I rented a 15 foot box truck. The driver side door was horrible. I almost pulled my arm out of socket trying to close it. The suspension seemed a little shaky especially on the highway. I went over a small bump and it rocked a little out of control and scared the crap out of me and the passenger. i had to remember to push a button on the shifter or it felt like you are driving in first gear. I was told to remember to turn the light button that controlled the cabin light all the way to the left or was it the right or it would drain the battery. The last 15 footer I rented @ the Clementon location had no issues. I feel like this vehicle should be put out of commission. I don't feel like its safe. Also the woman Highlighted what to do if the truck broke down as if they new it could happen. The did not do that @ the Clementon U-Haul. Not happy. Ray Watkins 8563577544
raymond wJanet and Trish were friendly, helpful and knowledgeable. They made the whole process from beginning to end very easy and smooth.
joan f | Overall ExperienceStaff is friendly and professional
leon m | First ImpressionsThis is the best storage facility. The staff is like family. Very caring and friendly to everyone. This staff deserves a reward for overall dedication. Thank you Janet and Trisha for caring ❤
MONIQUE T | First ImpressionsNot anything
ella rGreat customer service!
Candice BI scheduled my rental online and didn't realize the location was changed. Wish I got an email.
Cathy SGAS WAS NOT ON FULL WINDOWS VERY DIRTY HUB CAP MISSING
chris pTHE VERY U- HAUL...WISH WE HAD MORE LIKE THEM......THANKS AGAIN AAAAA I WOULD DEFINITELY RECOMMEND THIS LOCATION. IT WAS A PLEASURE DEALING WITH THE YOUNG LADY I WAS DEALING WITH
eric vTrish made this a great experience. She made our move very easy and stress free.
Mark HNice service
mark s | First ImpressionsTrish the customer service rep in the office was very professional. She cheerful greeted everyone who came in . She acknowledged them and told them she would be with them momentarily. Trish reviewed the contract with me. She was pleasant and kind. I will definitely return.
Alicia BEverything was perfect really pleased with the service
Lonny FThe experience was great. I don't have any concerns or complaints at this time
Michael BMy experience was very good, no problems and I use them as needed !!
mario m | Overall ExperienceNothing to improve
Tiffiny WThe facility was very clean and well kept! The location was perfect and discrete. From the moment I contacted the facility on the phone, to my move out, the staff was beyond professional, knowledgeable, and extremely pleasant!
lisa j | Overall ExperienceImprove customer service. Very unprofessional.
hui LIt was a smooth hassle free experience the two wonderful pleasant ladies where excellent in their customer service on my transition check in as well as check out ⭐⭐⭐⭐⭐
George FStaff very helpful
Bryan DGreat location
angel rNothingto improve. The staff was pleasant and helpful. The truck clean and ready for us. The storage area clean.
joan fTHIS TIME WAS A PLEASURE EXCELLENT CUSTOMER SERVICE BUT THE FIRST TIME WAS A NIGHT MARE SENT ME HOME, MULTIPLE TIMES FOUR DIFFERENT FORMS OF IDENTIFICATION BIRTH CERTIFICATE BILLS. REFERENCES ADDRESSES AND PHONE NUMBERS WHEN I CAME IN WITH 16 FORMS OF IDENTIFICATION TO START OUT WITH
eric vThe office hours are not convenient and too short during the week. The facility needs more lighting. The facility was very dark at night while trying to access the unit. Flood lights or Sensored lights would be great to have on each end and in between the buildings.
lisa j | First ImpressionsTrish was very helpful and friendly. She explained everything we needed to know. Extraordinario servicio al cliente
Edward DCustomer service is great and very helpful.
James GTHIS, TIME WAS A PLEASURE. THE WHOLE EXPERIENCE TOOK ONLY 5 MIN. SEVERAL MONTHS AGO I RENTED A VAN AND THE COUNTER PERSON DID NOT WANT TO RENT IT TRIED EVERYTHING SHE COULD TO THROW ME OUT THIS EXPERIENCE TOOK ME ONE HOUR AND 45 MIN. AND SHE STILL TRYING TO THROW ME OUT AND NOT RENT ME THE VAN
Eric VVery nice felicity “ clean “ & welcoming
candice s | First ImpressionsExtraordinario servicio al cliente
Ernest D | First ImpressionsVery friendly staff and other customers utilizing the facilities are very friendly as well!
ELENA M | Overall ExperienceThe staff at the facility are always helpful. Over the years, I have used this particular U-Haul to buy moving supplies, to rent storage units, and to rent trucks. The manager's name is Janet and she is pleasant and professional. I would highly recommend this facility.
Carolyn S | First ImpressionsMy uhaul Truck rental & Storage unit was very convenient for my moving & storage needs.
Irene L | Overall ExperienceVery friendly service. The whole experience went very smoothly.
Jack DVery helpful and pleasant staff. Appreciate my information from previous rentals being available to expedite current rental.
Frederick AExtremely nice people!!
jeffery l | Overall ExperienceTrish is awesome!!! Very professional, friendly, and addressed all my needs!!
Shakira H | Overall ExperienceStaff at this Lindenwold location should be the model for the other staff members in the organization. Thank you for such a great experience. Happy Customer
Derrick LGreat place to do business with.
Daniel M | Overall ExperienceAlways a pleasure to work with this office!!!
Tammie DThe ladies in the office was wonderful.
marnita m | Overall ExperienceThe lady at the front desk was very pleasant and helpful.
Derkeisha R | First ImpressionsVery helpful staff. Whenever I called with a question u guys answered promptly ty
vivian m | Overall ExperienceHelpfull!!, clean, great customer service!! Felt like they care about me need!! Show me the storage before I purchase. They really care about the customer. Definitely will recomanded this place, and will come back to this location
amir a | First ImpressionsFriendly and informative service
Daniel M | First ImpressionsJanet and Trish are fantastic! Always available to help, answer questions or help figure out what you need for your move or in my case, multiple moves. ¡Gracias!
Leroy H | Overall ExperienceJanet and team are great. I've work with them previously which brought me back. Always a pleasure and they're very helpful.
Leroy H | Overall ExperienceJanet and Trish are the best! During my six plus years as a customer there was never a time they weren't friendly, informative, and always willing to assist any way they could. Great to work with!
DELORES B | Overall ExperienceLove, love, love this location! These ladies are awesome! Top notch customer service. Thank you for a wonderful experience.
Carolyn F | Overall ExperienceNo issues at all !!
ERIC C | Overall ExperienceOverall, it was a pleasant experience.
Joseph K | Overall ExperienceAlthough, I was locked out of my unit for late payment and was extremely upset that uhaul didn't want to work with me on a payment arrangement. The facility was clean, and the workers did their jobs.
Vannesa S | Overall ExperienceSatisfactory service.
Eric S | Overall ExperienceVery pleased with the manager has been using this facility for years because they has always treated me with a lot of respect.
MARITZA R | Overall ExperienceWonderful Staff... Visit was a Good Experience and will Recommend Facility to others and will return if in the area again. Thank you Lindenwold Staff.
KEEYAHMA M | Overall ExperienceStaff was helpful and friendly even when an issue occurred due to a new system update it was resolved quickly.
timothy t | Overall ExperienceThe start at this facility were always courteous and willing to be of assistance. I had no issues with any of the services provided.
Eduardo H | Overall ExperienceIt was a good experience, in and out and professional.
david R | First ImpressionsTrish was the best...very helpful
William L | First ImpressionsEveryone was nice.
flora n | Overall ExperienceGreat work
Rosario C | Overall ExperienceI have dealt with U-Haul for years and never had a problem. Always clean always helpful.
RODNEY S | Overall ExperienceVery clean & accommodating with all our needs.. Thank you
cindy k | Overall ExperienceBeing going here for years they are always great and easy to work with
RICHARD R | Overall ExperienceExcellent service
Ashley M | Overall Experience6years and no party or gift when we moved out!! LOL
THEODORE G | Overall ExperienceI have no complaints. Everything was great!
MICHELE G | Overall ExperienceCustomer service was excellent.
BERNADETTE T | ReservationI had a climate controlled unit for 3 years. The rate was very reasonable, the access convenient. The manager was very friendly and helpful! I would use definitely use them!
Chris B | Overall ExperienceN
Kristen M | Overall ExperienceThey are all very caring and work with you as much as possible great manager Jenna she should own that place she runs it so well ! She helped me out for months and made me a very happy customer
Tationna K | Overall ExperienceI recommend your company and it's deals and I rices to everyone
Shari R | ReservationJanet goes over and beyond to provide outstanding customer service.
SANDRA K | Overall ExperienceJanet is the best, i love the service that I receive from this U-Haul! Everyone there treat you like family and go up and beyond they duties! I really appreciate that!
stephanie m | ReservationThe staff and all that worked at this location was super helpful and delightful
Qadriyyh G | Overall ExperienceThis place is amazing. I would recommend this to anyone.
Mariecia W | Overall ExperienceGreat service
jorge l | Overall ExperienceGood service
steven c | Overall ExperienceGood friendly service
Kim K | Overall ExperienceI would def rent a unit here again. I never had any problems .
SHERITA M | Overall ExperienceVery nice place nice staff
crystal d | Overall Experience