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WALKER MCustomer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
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The front desk gave very minimal instructions over the phone and when I needed directions. I had to figure out how to get to the entrance with my moving truck myself. When I asked questions, he gave me a very condescending tone with his answers. Was not helpful at all
eriel s | Online Move InSmooth process, great service
Benjamen JExcellent customer service
Matthew AWhen a customer pays for a dolly and furniture pads, the location should make sure they actually get them. Not having these made my move much harder.
PARKER WI had to rent a UHaul to pick up something from Facebook marketplace, and the guy I was buying from had to reschedule a couple times. The staff helped me reschedule on both times and didn't charge a cancellation fee.
MATTHEW HGreat customer service. I had some difficulty parking the truck back and was met with someone who said they would take care of it. Very nice of him and above and being customer service
DENNIS JI am annoyed that I wasn't officially moved out when I returned my keys
Sanjana S | Overall ExperienceWhile the Van I rented was; well kept warmed when I picked it up, and was helpful in my days tasks, the customer service is where this experience with U-Haul Lacked. When picking up my van early in the morning, the gentleman at the desk asked how many miles I'd estimate I would be driving that day, to which I responded between twenty and thirty, which he reaffirmed to me and and I then settled on twenty. After dropping off the van, I had driven twenty three miles. Thus, being over my estimated miles, I was charged for this. This gentleman however had in the early morning, written down that I would be driving an estimated three miles instead of twenty... this is something I had not noticed until I was charged once more after returning the vehicle with a Full Tank of Gas. I called to ask why I was charged for again and was semi rudely explained to that The man had charged me for incorrect milage and I in a hurry and upset, I didn't complain, I simply thanked him and hung up. three miles from twenty three is quite the difference. We were face to face, I said twenty to thirty, and the fact that we agreed on twenty and he still over the phone so coldly, and boldly just told me that we agreed on three, honestly blew me and I just have to chop it up to him being fresh off the hangover or something it was like eight am, but dawg, return my bred or sum like, you screwed up, it aint that deep we all human, but this mf Juss hung up. Anyway, yeah so Juss double check ya numbers when they ringin you up because bret, or brig, or whatever the guys name is, you fuckn wit my money n this economy aint it, real talk you lame for that. Im too cool to go off tho n this comment is already stupid too much, but whatever companies like it. Yeah.
JAIDEN JThe individual that helped us process our truck pickup had excellent customer service skills and made the process a pleasant experience.
Julie KTerribly inconvenient drop location I was rerouted to. The one I selected and was approved for was less than a mile to my apartment and very walkable. The one rerouted to was over 2 miles away and it was much to cold at night to walk. Very disappointing.
SCOTT RAll went well. Sorry about the gas. It was late and very cold out we forgot to refill I can't afford to pay 38.00 dollars for the error. When I can I will take care of this. Gracias
RODNELL DThis is a great U-Haul location that I've used several time and seem to always get what I need conveniently with friendly staff and excellent value and service.
JOHN OThe owner crystal was perfection!
Terisa S | First ImpressionsI want the check out process to be smoother. The gas line gradations did not match the sheet. I had to make adjustments and use my common sense. I hate taking photos when I check in.
PHILLIP ANice service Please get another type of scanner that will process the end of the contract.
patricia wGood experience, easy to rent truck and desk workers were really cool.
Delwin DExcellent In-N-Out service very efficient and incredible customer service representative front counter guy, He managed three customers at three different registers with precision👍🏾
KENNETH DGreat customer service by both gentlemen working
JOHN BCheck out was quick and easy and the price is very reasonable
JOHN EGreat easy of pick up. Would be nice if I had an option to fully check out on the app
JOHN PMake no changes, continue the quality customer services that is current! The staff is great.
CHRISTOPHER TI haven’t moved anything yet, just got the rental space and keys
margaret m | First ImpressionsDon't charge customers for gas when they filled gas and returned it where it was when we left. I literally drove 5 miles total and they marked that the gas went down by quite a bit. Besides the fact that I filled some gas, there is no way it went down that much as I barely drove it. The charge was removed, but had to waste my time calling to have it removed.
VESNA MThe Fullerton location is awesome, 5 stars. Except U-Haul changed my booking from this location that is staffed with awesome people and actually open when I need it. Corporate moved my reservation to Belmont/Damen for a 7pm pickup time. They might be awesome there too but the location is closed at that time. I was left to an app I had to download in the rain and that: required my passport (don't carry that on me and never gave the impression I was going to come close to an international border) and/or two people to be called and verify I was renting a truck. This time overestimating the amount of discussions I have regarding truck rentals. Customer service said they'd transfer me to a manager to help, but instead dropped me back in gen pop like the service rep I was talking to sounded like she was from. Alas, a direct call to Fullerton and a 1.3 mile walk in the rain and I was on my way.
ROBERT SI was sadly surprised that the truck I rented for a cross country move didn't have cruise controll. I wish I had realized this before I took the truck home.
DIONNE HThe young man that set me up in the morning was amazing. He was very respectful and efficient and I knew with his help I was well taken care of. I woke up this morning not looking forward to the process of renting but as soon as we started talking it changed my mood and I approached my dad in a more positive manner because of our interaction. 10/10 employee and representative
HYATT TSuper convenient. Staff people were really helpful. The online system would not work on my phone, and they helped walk me through it on another device. Pickup and drop-off were both quick, smooth, and easy.
ANDREW WThe employees were a big help with this rental.
MARK SEverything was awesome. Love that the floor of the cargo van was rubber! I was hauling fine art in metal frames and didn't have to worry about them getting scratches on the bottom. Perfect rental.
KIMBERLY KWell nothing., everything was super. Thank you
YVONNE DIts not in this location but I picked up a load share in 3250 north kenzie avenue and Stephanie in the front desk was VERY rude, they gave us the wrong load and after 30 min called us and said we needed to go back and change it and that it was our problem because we have the person outside the wrong load number, after that she started laughing and mocking that we had to come back. DISGUSTING CONSUMER SERVICE
Jose MThe staff was very
RALPH JNot much, I had an excellent experience and special thanks to Brian at the Fullerton location on Chicago, for being so friendly and professional during my van drop-off. ¡Gracias!
CHRISTINA WThe trailer I rented had one tire that needed significant air added. I didn't notice it until I got home.
MARK GThe checkout process was cumbersome and time consuming. The link sent to report on the conditions of the truck was poorly designed and confusing. It took nearly 10 minutes to log the condition of the vehicle. This could be accomplished way more easily .,. This is an outlier in an otherwise efficient process.
GREGORY NThe check in process with the app was unbelievably bad. After thirty minutes of futzing with the app, I was assigned a truck that was parked in. I had to go wait another 15 minutes in line. And then was given another truck. Was told that the app doesn't work well at this location. Why did you waste my time like this? Unbelievable? Also was charged $6 for gas when I drove about a mile (the checkout stated it was two miles). The cost of gas per mile in a u-haul truck should be about 0.50.
Jason HGreat location and customer service was excellent .
Antonio A | Overall ExperienceCut my hand on sharp plastic from the broken driver side mirror. Employees were rude.
Alex SSurprised to find such a large u-haul place in Chicago. Great service, lots of supplies, safe and clean.
charles vCheck in smooth no problems
Thomas AFriendly, informative personnel and good equipment.
john aOver all a good experience the on thing is the smell in the building which smelled of sewer or something dead that's within the walls. Stronger on the 1st level and in the office.
Dynasty W | Overall Experiencethere should be better signage of where to return a hitch trailer. It brings us to the wrong location and the turn to the correct location is on a very busy street.
BERNICE WNothing necessary, keep up the great work!
CHRISTOPHER TGracias
Debbie w | First ImpressionsVery professional and incredibly helpful
ANDREW GThey gave a truck with 3/8 tank of gas for an out of state move Truck wouldn't start at one point to the extent I was hesitant to turn the truck off Despite returning the truck a day early and 29 miles under, I was charged the full amount due to a "safe move" package/bundle Talking to customer service, they tried to convince me the non-optional bundle was them doing me a favor Overall very displeased with the service, billing structure, and equipment. Won't be going through uhaul again
Thomas CVery nice personnel. Vehicles should have more than 1/4 tank of gas at pickup.
KEVIN MPoor customer service. Moving blanket were not in the trailer, had to fo back in store to get them.
CYNTHIA SUsed self-return. Process was very efficient and quick.
JESUS Seasy drop off
BRIAN SExperience was great. Super nice and helpful staff.
MICHELLE NKeep it up
MAHMOUD NI rent from.this location alot but this time the vehicle didn't have gas and the charged me 16 dollars for gas that wasn't even in the truck 😑
NICOLE JSuper nice guys! Very helpful
PAULA MStaff all very friendly and helpful and made the process very easy. Trying to check in online was not easy and didn't work, much easier just speaking to person at the location
Jade DExcellent service!
Lucy M | First ImpressionsI'm going through it currently and the boys were so nice to me. They were ready to take the truck from me and had THE best customer service as I pathetically overshared.
Crystal PWindshield was dirty with bugs and debris. Rental included 3 days, returned in 1. Truck Rented to someone else on what would have been my 2nd day. Seems as though Uhaul should refund a small amount since they basically "double dipped" on my rental truck agreement.
JOHN HCustomer service was great.
Mandeep BVery helpful phone call to arrange U-Haul pick up and all the staff at location was friendly, clear, and helpful
CORTNEY KThanks very helpful
Walter B | Overall ExperienceThe loading dock was tricky.
Tim S | Overall ExperienceThe staff there are very nice, and very friendly. I've used that facility a couple times, and never had a problem.
TAMMY D | Overall ExperienceAmazing and helpful staff, extremely well maintained space
Olivia V | Overall ExperienceIt could not have been easier to rent and use the storage unit.
Jeanne I | Overall ExperienceGreat experience. Able to set up everything online and easy to closeout the unit when we finished. The central call center was also helpful when I called to ask a question before renting. Excellent customer service all around.
Anderson J | Overall ExperienceWe had a great experience using the climate-controlled storage at Uhaul Lincoln Park. The app made it easy to manage everything. The staff I encountered were friendly and helpful. I would not hesitate to use the facility again!
LAURA H | Overall ExperienceI had no problems with love in or move out. The temperature always stayed between what it said. Well worth the money!
Janiya G | Overall ExperienceThe overall experience was great. I'm glad we were able to find storage at your location and rent a couple vehicles
Raymond L | Overall ExperienceUpon move-out, the desk person insisted on taking the lock and key that I purchased. That doesn't really seem right!
Joseph S | Overall ExperienceThe staff is amazing! Super helpful and friendly, too!
STEVEN J | Online Move InStaff very helpful even though very busy. One employee (didn't get his name) went out of his way to help me find something I accidentally left behind. He has helped me in the past too. He says he has worked there for several years and is a little older than many of the other workers. He is on the short side, possibly Latino. If you know who I am taking about, please give him kudos.
Susan D | Overall ExperienceAs always the U-Haul technology is 5 stars. Everything can be done easily through the app. This facility was very convenient and close to DePaul University. It was spotless. Well maintained. Thank you for lending carts which all had numbers so it was easy to borrow and return to the right place. Move out was just as easy as moving in. The onsite staff were friendly and efficient. Would definitely recommend.
Hilary B | Overall ExperienceExcellent location and service personnel. ¡Gracias!
Mario B | Overall ExperienceVery old building
Bethany D | Overall ExperienceGreat management
NICOLE Z | Overall ExperienceI can't rank my experience low enough. I booked a Uhaul truck to do a one-day local move on 7/31, but my new unit was not quite ready for move-in, so I planned on keeping my things in the truck for a couple hours. However, at the Uhaul Lincoln Park location, the manager explained they wanted the truck back for other customers to use ASAP. I agreed to rent a storage unit for the time being, but the Uhaul location did not have any large enough to fit my things. The manager then suggested I transfer my things to a UBox and I agreed, since that seemed like the best option for both parties and I was trying to be reasonable and accommodate their busy schedule as well. If I knew how terribly it would go, I would have never agreed. My delivery was scheduled for Saturday 8/3. Friday, while I was at work, I received a voicemail that they were cancelling my delivery and offered me no other explanation or solution besides to wait until Monday. Move-ins at my building need to be scheduled ahead of time for an elevator reservation, so this was hugely inconvenient already. I also had movers hired and had to pay a deposit for cancelling last minute. Furthermore, the customer service for Uboxes specifically is impossible to reach- at multiple points in time, other customer service agents that I reached by chat could not even reach the Ubox scheduling department. There also seems to be a massive information disconnect, as the people on site at U-Haul, the scheduling department, and the customer service line are not in communication with each other. On Monday, I was informed the box would be delivered between 2 and 4. I took off work, convinced my apartment building to let me have a last minute elevator reservation, and hired movers again. Uhaul no-showed my delivery, and only after I called and waited on hold for an hour did they tell me the delivery was cancelled again. I had to pay my movers full price this time because they showed up and Uhaul did not even have the courtesy to call me and inform me of the cancellation. I was then told my box would arrive first thing the following morning 8/6. I took off work, rescheduled my movers, and got another elevator reservation. The window for delivery (8:45-10:45) once again passed with no call or update from U-Haul. At this point I had wasted hours of my life over 5 days on hold with customer service so I just went back to work. Later that afternoon I got a call that my box had been delivered! With no warning or update from U-Haul, I was in the middle of a meeting at work and did not have movers scheduled. I also did not have a reservation for move-in at my apartment building so they left the box on the street in downtown Chicago. I had to scramble to find friends available in the middle of a week day to help me move my belongings off the street, and once again my work day was interrupted. Their customer service is impossible to reach, offers no reasonable solutions, and wasted hours of my time, I wasted hundreds of dollars on movers that showed up just to be cancelled on, had to pay a fine at my apartment building for a last minute move in with no reservation, didn't have any of my furniture to sleep on for 5 days, and didn't have my personal belongings which interrupted a planned trip out of state (my clothes and luggage were in the box). I can't begin to quantify the cost I have paid for this experience and how inconvenienced I was. I am truly shocked by the lack of professionalism. I don't think I've ever written a negative review before, but this past week has been one of the most stressful experiences. I'm not sure how this is a sustainable model as the deliveries are impossible to plan for. Later the same evening of the delivery, I got a voicemail that they needed a card on file in order to pick the box back up. I found this hilarious as 1) I have an account in the app and have a stored payment method which I used to book this whole thing originally 2) They called me probably 10 times over 3 hours after I had been unable to reach them for days. I finally called back because I was honestly interested in speaking to someone at this point, and the man that answered the phone threatened that they wouldn't pick the box up if I didn't provide a card number. I giggled at that because at this point I could not care less what happened to the box and told him so. He then threatened that I would never be able to rent from U-Haul again if I didn't give him a card number. I explained that I wouldn't use U-Haul ever again if my life depended on it and he said he would relay the message to his manager who would contact me the following day. I have not heard back from U-Haul since and I'm guessing I won't, although I would be interested to hear how they could possibly justify this level of incompetence. I did file a complaint with the BBB, as I truly hope no one else ever has an experience like this.
Anna M | Overall ExperienceI struggled to find the room given there are two buildings. When I pulled into the first building there were two staff members in the bay who essentially ignored me. When I went into the office to ask, the staff member there was kind and helpful.
Melissa A | Online Move InThe doors are too small and I had to throw away furniture
Jessica L | Overall ExperienceEveryone was extremely helpful.
Mark G | First ImpressionsThe website was a little confusing for picking out a unit as a newcomer to UHaul storage. Unfortunately we were unable to fit our couch through the staircase & door. Perhaps the website could more clearly indicate the tighter size restrictions for split-level units. I would also definitely appreciate more photos of the different types of units. After visiting the location in-person, I realized my mistake. Besides that the experience was good.
Marcin K | Overall ExperienceCarlos was amazing, he was super helpful and attentive. Will definitely come back
Fernanda B | Online Move InI felt like I was going to get ripped off at every corner. As soon as I pulled off the lot my truck went up a mile and the gas gauge dipped below where they recorded. Customer service took hours to speak with someone, thankfully I was not charged a late fee due to their tiny parking lot being completely full. I had to wait an hour to unload. This isn't the staff, this is the location. Regardless of their being uhauls all down the road, this is the only one next to a college and transient community. Fore warnings for surcharges will make the company look more credible and less sneaky. No one likes a sneak surcharge for something that you have no control over. Also, the 15" trucks do not fit on east side of the storage facility. It would be nice if this was taken in account on the website for this facility so that people wont have to make changes at the front desk. Jayce helped me out at this location and is an optimal employee. He was patient and attentive in a zoo of people. There was another gentleman that helped me in the morning and he was nice too. Kudos to them for being a shining example of quality customer service. They get 5 stars for sure!
Alexander M | First ImpressionsMy movers were stuck on elevator for 1 hour, which delayed our time schedule. Mr. Mueller needs to be trained in better customer service. I sent an email April 15th & April 17 informing him of my move and no longer using storage as of April 19th, 2024. He never replied to my notices. So I had no idea if he ever received my emails confirming. Even after notifying Uhaul of my last day, I was billed on April 26th,2024. Mr. Mueller can never be reached. I plan on following through with the CEO of Uhaul.
Angeline D | Overall ExperienceYour second building where I got my unit now has access code issues. Also does not feel safe and bathrooms don't work there. Hope those are temporary problems and you fix them.
Aileen C | First ImpressionsThe people could not have been more helpful'
Mark S | First ImpressionsWish the access hours were later into evening and the elevator was often down.
Benigo R | Overall ExperienceSo accommodating!
Roy P | Online Move InSpecial thanks to Michael B. for prompt, efficient, and friendly customer service. The facility was great but it's excellent customer service that makes me remember a business, become a repeat customer, and motivates me to make referrals. Thanks again to Michael B.!
Katherine M | Overall ExperienceOverall, I had a pleasant experience. However, the older elevator often shook, which was alarming and the monthly rate was a bit pricey.
Reginald A | Overall ExperienceEverything was good and only my room was little faraway. Trolleys were available and easy to handle. In fact staff were supportive.
Subbu S | Overall Experiencethis was fantastic!
Marcel B | First ImpressionsCrystal was very helpful and informative. She help us from picking the storage unit size.
Ma T | First ImpressionsFacility is excellent and the staff were friendly and helpful.
Dana B | Overall ExperienceThe system you have in place works. I found it really easy to set up my accounts and also close them out. When I needed to ask a question staff were available to answer. Overall a really good experience.
TIMOTHY K | Overall ExperienceI had the best experience ever at the Lincoln Park Uhaul. The staff working at the front desk are AMAZING!!!! Jace, Rick, and many others names that I have forgotten were so kind, helpful, knowledgeable. they all deserve raises!!
claire h | Overall ExperienceThe staff is beyond amazing. When you consider moving is the least desirable thing you can do with your day, the customer service must be exemplary to take your mind away from things…we'll done. Friendly, knowledgeable, patient. This team is top notch. Gracias.
David B | First ImpressionsAmazing team at Fullerton ! So kind and flexible and helpful !
Claire G | First ImpressionsI've been there 2 days, the elevator was out of service, we have to stay two days getting out my stuffs by the stairs and I don't feel no one sense of urgency to help. It was the worst experience I've ever done! I stay from 2pm to 2am late night to carry my stuffs in my arms, through the stairs.
maria d | Overall ExperienceStaff was helpful and friendly. Made everything easy from check in to check out. Appreciated all the help provided to make things go smoothly.
Dana B | First ImpressionsExpensive.
Ilene L | Overall ExperienceI love U-Haul so much
Travis C | Overall ExperienceThe bathroom by the storage units were absolutely disgusting!
Alexandria M | Overall ExperienceExcellent in all areas. Thank you all.
Rita B | Online Move InExperience was totally fine except for the fact you don't prorate your monthly charge. That was unexpected and something I will remember the next time I need storage. I moved out 2 days after my monthly renewal. It would've been nice to have a weekly charge rather than a whole month
Laura M | Overall ExperienceVery smooth process and I felt very safe the whole time. The staff was extremely helpful at this Lincoln Park location- especially Ricky! The only feedback is I wish the access hours were clearer for both buildings, since one opens at 5am and the other 7am.
Eden W | First ImpressionsElevator was confusing but other than that all good!
Deborah B | Overall ExperienceCustomer service is being given by people with beautiful personalities and well team oriented.
karen l | First ImpressionsVery much satisfied with this experience. From my phone call to better understand process and options, to the support when I came to store my belongings, to the check-out. Space was clean and felt safe. Team members were helpful and seemed to enjoy working there. Highly recommended.
Jim B | Overall ExperienceSize and space of this location made it relatively easy to hook up the trailer to my vehicle and the staff was quite helpful
Edward L | Overall ExperienceWill rent again
Joseph S | Overall ExperienceSuper friendly and helpful staff.
Cristen H | Overall ExperienceThank you. Very good experience. Staff were available and helpful. Very convenient location for DePaul students
randy w | Overall ExperienceNo one ever answered calls. I would even leave messages with customer service reps and the location would never get back to me. This location charged me after I moved out and then I had to spend over an hour in the phone trying fix their mistake. The manager, Martin, is so rude and does not do his job properly. In person, Martin was rude to me after a mistake was made by a different manager, as he tried to blame me for it. Even after he was the one to move me out of my storage unit, two days later he sent email saying I would be charged. I called and told them I had moved out, Martin helped, and that I should not be charged. Two weeks later they took $100 from the. Had to fight to get the money back. Another employee had to help and was super kimd
Ajoke A | Overall ExperienceEveryone was so nice - much better experience than expected
Michael V | Online Move InIncredible service. I worked with Crystal and Ariah, both were knowledgeable, fun, and very quick.
Peter W | First Impressions