When I went to pick up my U-Haul at my allotted time (an hour after the location opened), the sliding doors were locked. No one was at the counter and there was no way to flag anyone down. I then knocked on the sliding door for 5-10 minutes before a woman came from a backroom to open the door for me. She was not wearing a mask and barely said two words to me throughout my entire checkout process. The U-Haul itself seemed fine for the most part, until it started raining and the driver side windshield wiper came off its arm and was being chaotically flung around the windshield. Fortunately I was able to pull off to the side of the road and semi-attach it back on until I was able to return my equipment. If this customer service and equipment checks could be improved, the experience would have been much more positive for me.
FRANK RONALD L.Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
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Please have your help outside the store pay more attention to her job. She was in a personal call the entire time and the lady inside was a little rude. She over talked me and the service is so impersonal. I would only recommend because the product was clean and the store was convient!
JEROME R.Everything was great! No problems at all.
Roy C.Na
marvin D.Very helpful 💕
YOLANDA H.Excellent service
ROEL JOSE H.No complaints.fast and easy pick up and drop off
ERICA LYNN J.no
David F.Need to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.
darryl p. | First ImpressionsI can't imagine how the experience could have been any better. The desk person was very professional and helpful. The yard person at turn in, was just as great.
John L.Everything was easy to navigate
Monica R.My visit was perfect. Thank you.
RYANPATRICK C.A lot
Tamika J.If they use you much as I do give some kind discount
stanley C.Just wish I would of had the uhaul I rented on Thursday be available it was not and had to switch my date around to accommodate my customer and move her Saturday. I ended up eating the truck cost. I got a 50$ credit but still had to pay outta pocket which is not ideal when you run a business.
ALEXANDER MICHAE L.The staff was very friendly and patient with me. I had to keep extending the uhaul rental. I had no problems keeping it for 2 extra days.
Marie T.The general manager or team leader can be rude i asked a question hows your day she come back it is what it is.
Tonya M.The truck I used need to get Maintenance
MOHAMED ABDURAB A.Too costly and should not be hourly
RONDA LYNN B.Tammy makes sure everything is in working order trucks always clean the staff is very friendly been doing business for years and enjoyed going into the Fort Street U-Haul in Detroit thank you very much we can't do it without U Haul we are a food bank we give away food to over 300 families every two weeks and we appreciate renting the trucks from U Haul to make our food bank a success and it does thank you have a great day
John M.Awesome place and helpful
Candice M. | First ImpressionsGrate
PHILIP EDWARD P.More accuracy on start millage. Drove 105 miles on Transit van put 8 gallons of fuel but they charged me $16.82 for five more gallons. I don't believe a transit with 4700 miles gets 7 miles to gallon so evidently the starting fuel level was incorrect. You can put that money back on my Surge card or mail me a check please.
Douglas S.very helpful and knowledgeable about equipment abundant supplies available
KATHRYN JO S.Please Keep up the great service
steven G.Worst experience I've ever had not only was this manager very unprofessional she charged me extra fees and for another day after i returned the uhaul just because she was mad I turned in the truck before she closed and she charged me for another day and also for turning it in after hours which I did not I made a complaint with customer service and they never called me or refunded my money she screamed things that were very unprofessional to my fiancé and hung up on him because we did not turn the truck at the time she wanted because she rented it out to someone else I've been in customer service for 15 years and never met someone so unprofessional in my life never again will I use uhaul
ASHLEYANNE O.I paid for more miles than I used and never received a refund that the clerk said I'd receive once they checked the truck in.
RANDY LEE G.Nothing. The staff and service was excellent at their job.
JOHN CHRISTOPHER J.Employ. More staff
JOHN BAPTISTE V.Everything went well I'm lucky that I am a multi time renter so all my information was in there which made things go a lot quicker thank you
TODD HOWARD Y.We love using U Haul Fort Street location Tammy is the best she always has my truck ready we rent it twice a month a 20 foot truck for our food bank we give away free food to over 300 families We Couldn't Do This With out UHaul you are the Best
Stephanie R.Hire responsible employees that would care to do there job professionally.
Cassie H.difficulty with the uploading of the driver's license and getting a decent picture of the dashboard to verify gas level and mileage.
GREGORY JAMES T.My u-haul was stolen, I filed a police report and talked to the head quarters of u-haul and they said I was able to get a replacement. I go to a u-haul establishment and the manager was not reasonable with me. I've heard plenty of complaints about this place. Everything was out of my control and she still wanted to basically rob my account knowing I didn't have any money. Do not get a u-haul. Save up for a truck. Don't trust these people!!!!
Linda R.Nothing it's was a good used
RENAUDD LEWIS-QU B.My agent Tammy was so helpful, she really made the project easy and was most accommodating, suggested supplies needed to make our delivery a success, supplies we were able to purchase at her location. Many thanks for your service
CARLTON LEON D.The rude employee rented me a uhaul (1st off a size smaller than I was told I was getting, but fine) however it wasn't even functioning properly (odometer not working, and gas, mph and rpm all were reading 0 while I was driving) just to mention a few things. Not sure how they expect people to drive if the mph stay at 0. When I left the place I took a picture of the fuel pump 3/4 full and not full. And returned it at the same 3/4 after fueling it back up. I let them know about this during my return and they charged me $31 for fuel not being full. Despite me putting in 25$ to get it up to 3/4 full. And I didn't even get to complete my move because I couldn't safely drive to my destination and had to pay people to help me with their vehicles to unload the items from the uhaul into their cars and to my new house. Cost me almost $100 and I didn't even get to use the uhaul to get to my destination. Not to mention I had to unsafely drive back to the uhaul place to return it from where I had to pull over because the electrical wasn't working. I literally could have died driving this vehicle. And on top of it I'm being charged for a vehicle that should have never been rented out to a customer. This vehicle needs to be taken off the lot before it kills someone!!!
RILEY CAITLYN T.We've rented from this U-Haul before. We always receive great service. Tammy the manager is always a great help and always works with trying to accommodate our schedule. We will definitely rent from this location when the need arises.
margaret H.Great service and very clean equipment. Highly recommend this uhaul business
Gregory L.I would have to say this was my worst experience I have ever encountered, had some issues with the app, I am a longtime ongoing customer I know the app well, had to go in, the lady there was coughing all over the place with no cover over her nose, and 15 min later I got to the desk to get the van, she was the rudest person I have ever dealt, with, she made a error on my paperwork and told me to shut it and says I will fix it, now 30 minutes in, she still cant fix it and blames me, van was extremely dirty and has not been cleaned in awhile. I will NEVER go back to that location again. She needs to be fired for how she talked to me and treaated me. I am a 57 year old professional and was humiliated in front of 6 other people in line. I am also letting the health dept she is coughing excessively and her nose is not covered.
CLAUDE JOSEPH-ED C.It was fast and convenient. Reasonable prices and the lady that helped me really did her job
CASSANDRA DEANNA B.It took over 1 1/2 hours and two phone calls to get my equipment logged in as returned. With my notifications sent to me two hours after returning my rental. At the time I returned the trailer, I asked for a signature that it was returned from the yard attendant who said they would email me the confirmation receipt. I left the location without proof that I returned the trailer. It took two hour before I received my confirmation. And it was 90 minutes after I physically returned the trailer that it was recorded as being returned in your system.
LAWRENCEJOSEPH I.Woman at register was very rude and not helpful.
HENRY MICHAEL S.Wasn't able to return rental via phone d/t U-haul not being able to find my location
AMYSUZANNE R.The only problem was that the cargo light did not work. Other than that, all was good.
Roy C.Didn't really see anything that needed improvement upon.
JOHNNY DUNCAN B.Inaccurate start mileage start mileage was 69 miles, end 100 miles
Anthony L.I always have a great experience at this location, if any errors they'll fix them.
MADINA ONI G.Customer service was exelaint. Thanks
DEAN ROBIN C.The representative at the office I went to was not nice. I understand people have bad days but it was my first time going and I didn't deserve that
MARTA ALICIA H.Great service and equipment. Top of the line!! Thank you Ms. Tammie.
KAREN ANN G.Just trully loved the attendants. Tammy looks out for you.
Marcia T. | Overall ExperienceI was charged extra and don't know why I was under my miles and the truck was brought back with the same amount of gas
JOSEPH LIONEL D.I will have to complain then that the service when I took the trailer was excellent. Then when I turned the trailer over, no one helped me untie it. I brought the trailer back at 6 pm. While on the invoice the return time is 10:41 am I will complain. This is not the first time that this has happened.
Olivier L.Everything was fine.
Tom M.Great place Great service
MARIA DELALUZ D.Excellent job
MARIA DELALUZ D.More of a selection in the truck sizes
JASHUNDRA NICOLE N.Clean vehicle, easy pickup and drop off
alan A.they went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much
Loretta R. | Overall ExperienceI love the lady who runs this office!
Leslie G. | Overall ExperienceI want to thank you for all you done for me and my things
latsha a. | Overall ExperienceGreat customer service.
katrina h. | First ImpressionsI must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.
Valencia D. | Overall ExperienceThe storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.
Jennifer B. | Overall ExperienceI rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service
denise c. | Overall ExperienceGreat ppl great attitude and great customer service
David R. | First ImpressionsI was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB
Juanita J. | Overall ExperienceThe older caucasian lady was very grumpy......
CYNTHIA H. | Overall ExperienceTammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!
Antoine B. | Overall ExperienceGood.
Laron J. | Overall ExperienceGet not gain excess to storage unit because electrical problem with code lock can I get in after 5pm
Lashawnda M. | First ImpressionsJust needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?
PATRICIA S. | Overall ExperienceThe staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff
Shamonik W. | ReservaciónStaff was very helpful and friendly.
brian d. | Overall ExperienceGood service.
tara l. | ReservaciónJarrod was very helpful!
Linda D. | ReservaciónFor the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available
Urena G. | Overall ExperienceUnorganized young tall white guy very rude, not helpful at all . Fort street location
Winifred H. | Overall ExperienceThis is my favorite uhual to come too.
LATOYA S. | Overall ExperienceGreat Customer Service
Tina W. | ReservaciónI rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.
CARLITA B. | Overall ExperienceGracias
Marcia M. | Overall ExperienceNo problems.
MICHEL D. | Overall Experience