Since I moved here from Florida three and a half years ago this company has always taken care of my needs at A1 rating and I've moved with quite a few companies not the name names
Lawrence M.Customer Reviews for U-Haul Moving & Storage of Lincoln Park
Testimonials From Recent Customers
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I needed the truck for 4 hours more than the alloted time and had to pay for another full day. I was told it shouldn't be an issue when I made the phone reservation. This was overpriced. But, the gentleman who checked us in and out was very helpful and kind.
Tiffany T.The salesman was very professional and helpful. Gracias.
Ronald G.showed up at 7, staff didnt show up until 8:45. didnt get the uhual until 9:30. complete waist of time.
Max F.Only that they don't separated the right Truck
Roberto H.Off hours procedure could be made better.
Mujib A.Bad location, ghetto, disorganized, lost the keys to the truck and tried to blame me!!!!!!! POOR SERVICE and not kept clean. The workers are lazy and don't want to do their jobs.
sierra G.Nothing,very much appreciated
Lucuan J.The young lady that was working there went out of her way to help and even called later in the day when an AT hauler came in. She didn't have to call because we had set it up for the next day but when the trailer was returned, she called, and I was able to pick it up that day.
Donald S.I rent trailers from U-Haul often, very satisfied..
JEFFERY ERIC P.It was extremely busy. Only 2 staff and a huge line. The issue was one couple trying to rent a storage unit took forever with one staff and another person took forever arranging a rental. She had to call several people to get someone as a back up person to contact.
William H.There was only one employee behind the counter but her service was phenomenal. Can't remember her name for the life of me but her service is why I would come back.
Cameron P.Everything was perfect, THANKS
willa M.Charge 5 or 10 bucks to anyone who brings back a dirty truck or trailer, clean it or take it off next renters bill.
Joseph G.There was nothing to improve. The staff is excellent and trucks well maintained.
RAQUEL LYNETTE G.Learn your products and what the actual cost will be on everything rented
Brian L.Everything was great.. the young lady that works there did a WONDERFUL job helping me with my check in and out
Michael V.My experience with Ameena was great. She was courteous and supplied me with everything I needed. Great job.
Charles R.This is only location I use, close and convenient for me. Staff always on point.â¤ï¸
Gerardo S.Properly staff the location, keep known local trouble makers from entering office area, upgrade office equipment and practice good housekeeping and public safety.
Robert R.There was a very good employee there. I remember that she said her name was Amina.. she was really a special person
yunes A.The Manager and service representatives are Professional knowledgeable impeccable and informative to customers. Very Clean location.
STEPHANIE CEDTRI J.Nothing.......service was great and friendly. Won't go anywhere else.
William C.She provided excellent customer service. Wish I knew her name
Consuelo P.I paid for a utility dolly and 1 dozen moving blankets. Was told everything was ready to go. Once I got home there supplies were not there. I called but they could not deliver them. I had loaders ready to go with no dolly. Had to send a friend to pick up the supplies which caused a delay in the move.
Donald S.I wouldn't change a thing. The staff were very helpful, friendly and professional. While waiting my turn in line, I observed an interaction with one clerk with some customers with a large box order and listened as she patiently explained the sizes, features and prices of each. She then proceeded to ask if they needed packing material or tape. Meanwhile, another employee was observed wiping down then entire counter area, keyboards and telephones etc. I was unfamiliar with the rental process with respect to my phone interaction. My clerk walked me through it without hesitation, annoyance or being condescending. She then directed me to the car hauler that I needed, made all of the necessary connections, insured that I was comfortable, took a picture of my rig/connections (for liability I presume) and thanked me for my patronage. In short, I received the customer service that I would like to receive but didn't truly expect. As a result, I was pleasantly surprised, very pleased and will certainly rent again from this branch in the future.
JAMES A.I've been with you all two years I believe and I really don't see a problem that you all have to improve you all do a great job and thank you for being there for me
Phyllis M.The guy working the counter kept trying to get me to accept and sign for extra charges I didn't want.
James L.Manager is so friendly
leticia A.Gracias
Nestor C.Waited 40min to pick up a trailer with reservation, with only 1 other person there, Saturday morning is not when I would ever go there again.
Steve P.I turned the truck back in saturday evening 4/30/2022. It is now monday 5/2/2022. I am still waiting for the transaction to process so I can get my money back that was held when I picked the truck up and this is an inconvenience. I feel the final transaction should be processed within 24 hours.
Fred B.The lady who was working was very professional she was dealing with a customer who was being real rude to her, she kept it so polite I commend her.
Christopher J.The guy wasn't helpful at all. He definitely wasn't in a hurry to help anyone.
Jason H.People working were right on the spot and very helpful.
Larry S.great place you have here, was treated very well, you need more employees like this. She deserves a raise
Mark P.Tried to rent a cargo van from another location closer to home four days in advance. They called me day of to delay by 2 hours, which I agreed to. Then when I showed up they still didn't have the van. Family member let me know about this location and I switched to this store. They had the van, handled the software issues that came up, and I was still able to make my appt to pick up my new stuff on time! Will definitely be coming back.
Richard B.Found the staff easy to work with and no issues with equipment.
tony S.Charged 4.24 for some reason? I had replaced all the gas i used & returned the truck early
Erin S.Everything was fine. Kevin was very helpful and courteous and knowledgeable.
Michael B.I reserved 8am contactless puck up. Movers were at my house at 830. When i checked in it showed i had to wait until 9am for a person. Kevin was excellent and when he realized what was going on made sure to open early and help me out. Only problem was i was an hour late getting truck and had to pray movers and extra 85$ for the wait. Overall i feel like I should be reimbursed for the issue.
Jamie W.Very comfortable with the services and Very professional staff.
Donnell H. | First ImpressionsPlease fix the reservation system the company has in place. I had my trailer reserved for 3 months ahead of time & was called two days before and they switched the location. Then they called AGAIN the day of & switched it to another location. Then once we picked it up we were informed that the drop off location had changed too! Unorganized to say the least.
Tina K.Staff was very friendly and helpful.
jason s. | Overall ExperienceYour web site for checking frustrating. Customer waittime totally unacceptable
Tresa P.Faster service
Cassandra H.The staff was very helpful and friendly . Would definitely come back to this location .
David B.Truck needs new wiper blades. Dashboard had sticky residue on passenger side.
joseph Z.The staff was helpful and so friendly. They made the rental process quick and easy! Will definitely refer to friends and family!
rosalie D.Nothing y'all are perfect the worker are excellent!
stephanie C.Nothing keep up the good work
Shelby W.Easy process and fast install. Plug and play
Jesus A.More workers
damonica C.Excellent customer service and the manager and team took the time too explain everything to me and made my rental experience great. Definitely will use Uhaul again and will refer my family and friends.
Carolyn M.Everything was fine , but I received the truck on empty brought it back on a half like asked and never got my gas credit
Damon H.There was damage on the top of the truck that the pictures did not reaveal and they are trying to charge me for it
tammy R.Very helpful and understanding
ryan m. | Overall ExperienceNothing really to improve. Except maybe internet service. Employees said it frequently is not working properly. Everything else is/was great.
JEFFERY ERIC P.Hire more staff. There was only one guy working and handling everything. He needs some help.
Michelle H.Manager was not at all helpful, did not take the time to make things right.
Ruben A P.The truck wasn't clean had an oder. So if it wasn't clean I know it wasn't sanitized
TERRELL ANTHONY A.Fireedah I'm not sure if that's how you spell her name. But she really helped me and went above and beyond! I appreciate the customer service!!!
Tiffany W.I had to take all my furniture to the dump. It was covered in mouse urine and feces. I am so upset and will not not be able to recoup my losses for my new house anytime soon. I thought this was a great place to store my belongings but I was definitely wrong!!
Melissa H. | Overall ExperienceAmazing
Katherine D. | First ImpressionsMy unit had a lock on it and I wasn't offered a alternative even a larger unit or a smaller unit nothing. The door that you have to go into has no lights so basically somebody could be standing there and you wouldn't even see them. I didn't feel comfortable because the door is in a alley with no lights. Had only one employee working the Dass had once I found that my unit had a lock on it I had to wait over a half an hour for service.
Jennifer R. | Online Move InI feel that if people dont use the whole month on storage ,some rent money should be reinbursed
JESSICA RAE H. | Overall ExperienceJust was sad when I couldn’t get my little money back for the lock i purchased at U-Haul.
Sarah W. | Overall ExperienceWas not given access to my storage unit and I wasn’t properly instructed on where it was and how to get into my unit
Nikia F. | First ImpressionsLittle to high on the price
Jose S. | Overall ExperienceEnrico ward
enriqo w. | First ImpressionsThank God for your staff person, Free. She was the one shining light on this entire process. The computer system was so slow that even though my vehicle was pre- reserved/registered, it took nearly 45 minutes to process my vehicle/ storage rental. The App continually went down so I could neither verify pre-rental or do the online return. Again Free was there to assist. I needed a larger storage unit than you had available and needed to move to another facility.i also needed a second truck. Dealing with the second location and with 800 rep was so frustrating. The unit I reserved online was not actually available. I was actually sent to yet a 3rd location but gave up and located a closer facility operated by a competitor. (I couldn't get a call back to verify that the unit was indeed available). We were able to return to the Lincoln Park office to return our trucks and again I have already been here 40 minutes awaiting my return documents (and refund for the unneeded lock). BUT: Free has apologized for the delay and is doing what she can to help me. (While teaching all the other team members?) I can only imagine what a dynamo she would be, if the technology could keep up with her.
GAYLE J. | Overall ExperienceBoth the check in gentleman and the helpful ground agent were both knowledgeable, funny and friendly.
Angela P. | First ImpressionsDecided it was time to move out since the price was being increased by more than 50%
WILLIAM G. | Overall ExperienceThere were no ramps to allow easy access upstairs, too many stairs no elevator. The upstairs unit did not have lighting in the unit.
Arline w. | Overall ExperienceNeed to keep the property more clean from debris and broken glass. Also need more than one way to enter and exit the property to stop the gridlock when trying to drive ib out drive out. Manager needs to more friendly and courteous to the customers.
roynell g. | First ImpressionsAwesome place and helpful
Candice M. | First ImpressionsJust trully loved the attendants. Tammy looks out for you.
Marcia T. | Overall Experiencethey went beyond helpful I had a piece of furniture couldn't move showed easier way to move it and helped thank you so much
Loretta R. | Overall ExperienceI love the lady who runs this office!
Leslie G. | Overall ExperienceI want to thank you for all you done for me and my things
latsha a. | Overall ExperienceGreat customer service.
katrina h. | First ImpressionsI must say for 3 years I had no problem. Very very clean I also take pride in that. Thank you. Great faculty.
Valencia D. | Overall ExperienceThe storage unit was amazingly clean and well maintained, not one spider or critter. The staff was friendly and professional in assisting me with my unit needs especially with the winter weather when the locks and Hardware my freeze or rust.
Jennifer B. | Overall ExperienceI rent for four year do to fire never had problem with staff or build wish it had a elevator thanks for your great service
denise c. | Overall ExperienceGreat ppl great attitude and great customer service
David R. | First ImpressionsI was very satisfied thank you very much Tammy and all the people who work at U -Haul in Lincoln Park Michigan Keep up the great JOB
Juanita J. | Overall ExperienceThe older caucasian lady was very grumpy......
CYNTHIA H. | Overall ExperienceTammy is a liar and she’s disrespectful I have a video of her disrespecting me and lying on me then evicting me for no reason!
Antoine B. | Overall ExperienceGood.
Laron J. | Overall ExperienceGet not gain excess to storage unit because electrical problem with code lock can I get in after 5pm
Lashawnda M. | First ImpressionsJust needs a little more cleaning up around the back area where I utilized due to it looking unclean in that area only. Other than that it was a good experience...I thought first months were free?
PATRICIA S. | Overall ExperienceThe staff was laughing about my reservations being messed up then had the wrong storage unit for me which had me there for over 2 hours. Called the general manager Tammy she just as rude as her staff
Shamonik W. | ReservaciónStaff was very helpful and friendly.
brian d. | Overall ExperienceGood service.
tara l. | ReservaciónJarrod was very helpful!
Linda D. | ReservaciónFor the amount of space i was paying for it dod not accommodate my items stoted and eventhough i had 24 hrs access to my storage it was limited to my usage and there is not one elevator available
Urena G. | Overall ExperienceUnorganized young tall white guy very rude, not helpful at all . Fort street location
Winifred H. | Overall ExperienceThis is my favorite uhual to come too.
LATOYA S. | Overall ExperienceGreat Customer Service
Tina W. | ReservaciónI rented a storage unit for over 4 yrs. After I paid for a uhaul truck to move my items out the storage unit the staff informed me they lost my key and made me pay for a locksmith. Rude/bad service.
CARLITA B. | Overall ExperienceGracias
Marcia M. | Overall ExperienceNo problems.
MICHEL D. | Overall Experience